Our SI partners play a key role in bringing our customers' data-backed ambitions to life by implementing and harnessing the power of the Snowflake Data Cloud for cutting edge workloads and use cases. Through our partnerships, we enable companies to empower their employees with the data they need when and how they need it to better engage their customers, optimize their operations, and transform their products.

The Partner Development Director role involves driving and nurturing relationships with our System Integrator (SI) partners. Your primary objective is to strengthen and expand the collaboration between Snowflake and these partners to drive growth. 

In this role you will be responsible to lead the relationship with EY across the Americas.  The success of these partnerships is demonstrated by driving growth with our joint customers, delivering key Go-To-Market (GTM) programs, establishing critical executive relationships, enabling partners to grow their Snowflake competency, and delivering customer success.  

Your success depends on your ability to drive compelling business strategies, GTM motions and relationships with EY. Strong communication, experienced strategic alliance leadership, and problem-solving skills are vital to excel in this role. 

KEY RESPONSIBILITIES:

• Strategic Go-to-Market: Work closely with EY to build comprehensive joint business plans.  Collaborate on joint GTM strategies including strategic objectives and target markets/industries.  Define joint industry solutions and offerings with that demonstrates capability while differentiating the partner. Achieve partnership goals including sales quota and marketing activities; this is a quota carrying position.
• Practice Development: Inspire EY to grow their practices with Snowflake. Evaluate their expertise, capabilities, and delivery quality and activate the GTM programs accordingly. Define certification growth plans and support enablement of the partner. Cultivate strong and lasting relationships with key Sr executives and decision-makers at the partner.
• Results-oriented Partner Management: Effective and proven Partner Management skills will be necessary to manage the alliance development lifecycle.   This will require the ability to be a self-starter focused on building and owning the 360-degree relationship.
• Cross-Functional Collaboration: Collaborate with other departments, such as product development, sales, sales engineering, professional services, legal and marketing, to ensure a seamless partner & customer experience. Share partner & customer feedback and insights with relevant teams to drive continuous improvement. This candidate will collaborate with a team of technical experts to drive solution building with our partners.
• Co-Marketing Initiatives: Coordinate and execute co-marketing activities, including events, webinars, and content creation, to increase brand visibility and generate leads.
• Deal Support: Assist EY in navigating Snowflake’s partner program & sales process, including deal registration, proposal support, reporting and alignment with Sales Leadership. Collaborate with internal teams to ensure a smooth and efficient sales cycle
• Deliver on Performance: Monitor the performance and success of EY related to specific metrics.  Important to have the ability to shift priorities, take risks and think outside of the box to deliver on key criteria.  

DESIRED EXPERIENCE:

• A minimum of 15 years of partner experience, strategic alliances, sales, marketing, business development in technology 
• Bachelor's degree (MBA preferred)
• 8+ years channel sales or channel program management experience with accountability for revenue targets
• Track record of success and established relationships with Snowflake’s System Integrators.
• Working knowledge of Cloud environments is preferred.
• Ability to manage global and regional business plans, track and articulate partner progress.
• Strong executive presence and polish.
• Excellent written and verbal communication skills. Strong problem-solving skills and ability to organize priorities in a dynamic environment.
• Travel Required:  Estimated at 25-50% (variable)

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact? 

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

We are seeking a results-driven B2B Lifecycle Marketing Manager with a keen focus on crafting targeted email campaigns to engage our audience effectively. This role is instrumental in maximizing the impact of our email marketing efforts, from list segmentation and content creation to deliverability optimization and performance analysis. The ideal candidate will have a deep understanding of account based email marketing best practices, experience with email platforms, and a track record of driving measurable results through email campaigns. Cross-functional collaboration to ensure the right messaging is delivered at the right time for targeted accounts is essential.

What you’ll do:

• Develop and execute an ABM-focused email marketing strategy, overseeing creation, execution, and optimization of email campaigns.
• Utilize data-driven insights to segment email lists effectively and personalize content for different audience segments, ensuring maximum engagement and conversion rates.
• Collaborate with the marketing team to create compelling email content, including copy, visuals, and calls-to-action, that resonate with target audiences and drive desired actions.
• Manage the email campaign calendar, ensuring timely delivery of campaigns and coordination with other marketing initiatives and events.
• Monitor and optimize email deliverability, open rates, click-through rates, and conversion metrics, employing A/B testing and other strategies to continuously improve campaign performance.
• Stay abreast of industry trends, best practices, and regulations related to email marketing, ensuring compliance with relevant laws (e.g., GDPR, CAN-SPAM) and implementing innovative approaches to enhance campaign effectiveness.
• Work closely with the sales and customer success teams to align email messaging with the customer journey and sales funnel, supporting lead nurturing and customer lifecycle management efforts.
• Analyze campaign results and provide regular reports and insights to stakeholders, identifying opportunities for optimization and areas for improvement.
• Collaborate with cross-functional teams, including design, content, product, and analytics, to ensure seamless execution and integration of email marketing initiatives with other marketing channels and campaigns.
• Act as a subject matter expert on email marketing best practices and trends, providing guidance and support to internal teams and stakeholders as needed.

If you have some or all of the following, please apply:

• Proven experience in B2B marketing, demand generation, or lead nurturing roles, preferably in a technology, software, or SaaS company.
• Strong understanding of B2B marketing principles, lead nurturing strategies, and buyer's journey concepts.
• Excellent communication skills, both written and verbal, with the ability to create compelling content and engage with prospects through various channels.
• Analytical mindset with ability to analyze data, draw insights, and make data-driven decisions to optimize nurture campaigns and drive desired outcomes.
• Expert in marketing automation platforms, CRM systems, and other relevant marketing tools. Experience with HubSpot, Salesforce and 6sense is preferred.
• Strong project management skills with ability to manage multiple campaigns, timelines, and stakeholders.
• Ability to work independently and collaborate effectively in a team-oriented environment.
• Knowledge of industry trends, competitive landscape, and best practices in B2B demand generation and lead nurturing.
• Results-oriented mindset with focus on achieving marketing and sales goals, such as lead generation, engagement, and conversion.
• Bachelor's degree in marketing, business, or related field.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year: 
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks 
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $73,000– $109,000.

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with ourApplicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out tosupport@betterup.co

#LI-Remote

Apply for this job

Overview

At Instacart, our ad team’s vision is to connect consumers with the brands they love. We believe in the power of advertising to drive significant results for brands, consumers, and our shareholders alike. As a Sales Systems & Tools Manager within the Commercial Excellence organization, you will play a key role in building the tools and processes needed to scale our business, and ultimately contributing to Instacart’s growth and success. 

About the Role

As a Sales Systems & Tools Manager, you will act as a liaison between the technical and non-technical departments. You will partner cross functionally with IT and business teams to design, implement, and maintain best-in-class technology solutions for Instacart’s Ads and Retail businesses. You will manage the day-to-day operations of the tools platform, including sales support on Salesforce and integrated third-party tools. In this role, you will also help influence the strategy for Instacart’s sales tools ecosystem to meet the growing needs of the business. 

About the Team

The Commercial Excellence - Sales Capabilities & Strategy (SC&S) team empowers our sales teams by leveraging technology, data, and strategic insights to achieve operational efficiency and revenue growth. Systems & Tools (S&T) sits within SC&S, and is responsible for defining and executing the tooling strategy for sales enablement and effectiveness programs at Instacart. S&T is uniquely positioned to provide centralized tooling support to the sales organization by leveraging our partnerships, harnessing our technical skills, and tapping into our program management expertise. 

About the Job 

• Work with business stakeholders to analyze and document requirements on sales initiatives
• Partner with technical teams to design and deploy Salesforce solutions using agile delivery
• Run the day-to-day operations of the tools platform, including customizing SFDC as needed
• Support third-party tool pilots, integrations and maintenance to enhance sales productivity
• Own and drive enhancements to improve the quality, efficiency, and adoption of Salesforce
• Balance long-term and ad-hoc projects independently in a fast paced, dynamic environment 

About You

Minimum Qualifications

• Bachelor's degree of higher in Business Administration, Finance, Engineering, or Computer Sciences
• 3-4 years of applicable experience, preferably in a digital advertising organization
• Salesforce Admin 201 Certification
• Aptitude with sales technology and enablement tools like Jira, Confluence, Tableau
• Strong communication skills, both written and verbal

Preferred Qualifications

• Prior CPQ experience

CreativeProducerduties and responsibilities

• Manage the creative development process from concept to final delivery

• Collaborate with writers, designers, and other creative professionals to develop and execute creative concepts

• Develop project timelines and manage project budgets

• Oversee the production of creative assets, including video, audio, and digital content

• Ensure that all creative work meets brand guidelines and quality standards

• Provide creative direction and feedback to team members

• Stay up-to-date with industry trends and best practices

• Communicate with clients to understand their needs and provide creative solutions

• Manage multiple projects simultaneously and prioritize tasks effectively

  CREATIVEPRODUCERREQUIREMENTS AND QUALIFICATIONS

• Proven work experience as a CreativeProduceror in a similar creative role

• Excellent leadership and project management skills

• Ability to manage multiple projects simultaneously

• Strong communication and interpersonal skills

• Knowledge of industry trends and best practices

• Ability to work under pressure and meet tight deadlines

• Flexibility and adaptability to changing priorities and client needs

• Bachelor's degree in a relevant field such as film, media, or communications

• Experience in video production, advertising, or marketing

• Proficiency in project management software and tools

• Experience with budget management and financial reporting

• Strong creative and conceptual thinking skills

• Experience with team management and collaboration

• Portfolio of successful projects and campaigns

Role overview

What you'll do

What you'll bring

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Our Quality Assurance & Oversight team is key to implementing new clients, testing claims within their respective lines of business and ensuring all claims are paying out correctly. The Quality Assurance team ensures test cases and scripts are developed on the requirements clients has specified and while designing quality review processes with other departments. Along with them, the Product Quality team leverages these skills and functions by focusing on all Abarca related products and software services by collaborating with Product Teams.           

As our Product Quality Analyst you will partner with the Product Team to ensure that business requirements originating from them are developed accurately and configured into our claims adjudication platform, while the Quality Assurance Analysts and Software Testers support the development and testing. You will execute all business functional testing activities to ensure the quality of each client’s pharmacy benefit design and that all new logic integrates with other plans’ programs. As such, understanding those requirements, designing, and defining testing scenarios, executing them and documenting them will be an important aspect of your role. Due to the hands-on level you will take on in this role, the team will support your developing knowledge of both technical and operational sides of the business as you make recommendations on corrective actions and process improvement for testing and monitoring.

The fundamentals for the job…

• Optimize testing and monitoring activities to ensure the quality of the systems and processes supporting the company’s operation.
• Develop into a subject matter expert (SME) on certain lines of business and adjudication logic while stay current with regulatory guidelines.
• Develop, document, and execute test plans, and test cases and scripts based on business functional requirements (independent of Software Test Engineer test plan).
• Analyze, document, and report on test results to business stakeholders and SDLC teams.
• Document and track issues identified during testing activities to ensure defect resolution and testing completion.
• Perform functional testing of the specific adjudication changes being requested, their integration with the specific client rule being tested and related impact to other products. (e.g. member portal, platform visualization).
• Review executed test results with Scrum team, business users, and requestors to ensure acceptance and approval of the results.
• Log all documentation of test plan execution and results in a centralized area available for all SDLC teams.
• Contribute to the business requirement gathering process by identifying missing requirements based on test-cases development and testing experience.
• Collaborate in the development of new ideas and requirements to resolve testing and system’s issues, and improve current systems based on testing results. Collaborate with the Software Test Engineering team to develop and improve testing strategies, techniques, procedures, and tools.
• Participate in product grooming and refinement meetings to gather understanding of new system functionalities and requirements that will require testing and monitoring.
• Team up to support users during issue-solving activities, and day-to-day system operation.

What we expect of you

The bold requirements…

• Bachelor’s degree or Master’s Degree in Business, Engineering, Healthcare, or related field. (In lieu of a degree, equivalent relevant work experience may be considered.)
• 3+ years experience with program testing (claims processing testing), quality assurance practices and tools.
• Experience in pharmacy benefit manager (PBM) setting.
• Experience as a detail-oriented problem-solver, able to quickly spot trends and discrepancies.
• Experience analyzing large data sets while able to use dashboard tools (e.g. Tableau, QVW and Excel tools).
• Experience leveraging strong analytical and critical thinking by being, innovative, accountable and a team worker with a desire to be challenged.
• Experience with Microsoft Office products (e.g. Excel, Power BI).
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only). 

Nice to haves…

• Experience with software development life cycle (SDLC), quality assurance (QA) and SQL Management Studios.
• Experience operational standards and processes for healthcare, pharmacy, pharmacy benefit management, Medicare Part D, and Centers for Medicare and Medicaid Services (CMS) regulations.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

 #LI-AMBT1 #LI-REMOTE

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Providing high quality services to clients and beneficiaries is at the core of what we do every day! The PBM Operations & Services team is the very heart of Abarca and meets that standard by running services from MTM, price eligibility, configurations, and beneficiary services to government services and beyond.The Darwin Claims Operations team handles all claims verifications, day to day configuration set-up and maintenance as well as related special projects, issue management and research for configuration.

As a PBM Operation Manager, you’ll be responsible for working closely with our Configuration Services Managers to triage configuration tickets for Medicare, Medicaid, Commercial and Employer clients. You will also interpret client configuration requests, defining their request complexity, needs and requirements, to recommend the best operational approach and build repeatable processes. Additionally, you will work hands-on to overview operational issues, analyze and identify solutions to resolve issues in configuration setup, claims processing and other operational gaps, as well as track trends and identify process improvement opportunities to make plan configuration design setup more efficient.

The fundamentals for the job…

• Work with PBM Configuration Services & Operations Leadership to create and drive process for definitions of configuration request type.
• Review configuration ticket queue and triage open tickets to Analysts and Leads strategically and in alignment with client SLA’s and department SLO’s.
• Interpret business requests and determine scope of impact and categorize the complexity of the request to drive accurate SLA assignment.
• Support best practices and recommended approaches to trend solutions.
• Work closely with Configuration Leads and Configuration Architects to determine impact scope and solutions.
• Build, track and monitor department SLA reporting, review and compliance.
• Monitor queues and issue trends to identify opportunities for associate coaching and mentoring.
• Assess error trends and recommend solutions and/or training opportunities to PBM Configuration Services and Operations Leadership.
• Work as a liaison between the business areas within PBM Configuration Services and Operations to ensure alignment, communication and priorities are clear.
• Create a system of early identification of configuration issues.
• Proven ability to demonstrate proactiveness in identifying opportunities for process improvement, problem-solving, and anticipating potential challenges in a dynamic work environment.
• Develop process documentation, including Policies and Procedures, to document Darwin Configuration operational processes.
• Stay current with external regulator guidelines such as Medicare, Medicaid, and state requirements, to make timely adjustments to operations ensuring our processes follow compliance, rules, and regulations.

What we expect of you

The bold requirements…

• Bachelor’s degree in Accounting, Finance, or related field. (In lieu of a degree, equivalent relevant work experience may be considered.)
• Experience utilizing dashboard tools, (e.g., Tableau, QVW, and Excel tools).
• 8+ years of work-related experience.
• 4+ years of PBM and/or configuration experience.
• Ability to apply critical thinking skills to manage responsibilities.
• Extremely detail oriented.
• Excellent oral and written communication skills.
• Proficiency in SQL query writing and execution, with the ability to retrieve, manipulate, and analyze data efficiently.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only).

Nice to haves…

• Experience as a leader of others within the PBM or Healthcare setting.
• Learning and development and/or training experience within healthcare operations, client services, configuration, and/or call center.
• SQL

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-NS1 #LI-REMOTE

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

Our Sales and Business Development gurus are the welcoming heralds for any potential client! They're entrusted with developing the strategy operational relationships that are needed to extend our superior quality, processes, and aid to new beneficiaries. They handle everything related to marketing our value proposition, proposal management, emphasizing our broad line of products and supporting all services our potential clients are seeking. 

The Pharmacy Proposal Manager will coordinate and produce proposal packages (RFP, RFI, RFQ) for full service PBM offerings or a la carte offerings. The proposal manager will lead, train, and develop the proposal team which includes a senior proposal writer and three proposal writers. The proposal manager will be a skilled thinker that can put value proposition narratives together to submit a winning proposal package. The proposal manager will support the sale process as well. Assisting the Business Development leadership team with sales presentations and demos, as necessary. Occasional travel for conferences, networking events, or onsite team building activities. Must have experience working under pressure and meeting tight deadlines. Must be willing to work evenings and weekends as needed.

The fundamentals for the job…

• Delivery of compliant, professionally produced proposals within customer defined timeframes
• Coordinate and review / edit proposal input from a variety of stakeholders, typically involving contributions from sales, marketing, product teams, finance, commercial, legal, and other departments
• Communicate and influence at a senior level
• Ability to coach team in persuasive writing and proposal best practice
• Ability to mentor, develop, and engage each direct report
• Management and oversight of proposal systems (SalesForce, Ombud, etc.)
• Management of all RFP marketing material and compliance with company branding
• Implementation hand off post sale
• Support client RFPs
• Manage relationships with consultants through RFP procurement process.
• Finalist and Sales Presentations
• Writing Executive Summaries
• Reporting of all department activity RFPs, projects, KPIs, etc.
• All other duties as assigned or needed.

What we expect of you

The bold requirements…

• Bachelor’s Degree or Master’s Degree. (In lieu of a degree, equivalent, relevant work experience may be considered).
• 8+ years of experience in proposal management, business development and/or sales.
• 5+ years of experience leading, developing and guiding teams reporting directly to you. 
• Experience using RFP Software or any other relevant software (RFP360, Proposal Tech)
• Experience applying problem solving and critical thinking skills
• Experience delivering presentations for stakeholders
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only)

Nice to haves…

• APMP Foundation Certification.
• Bilingual fluency in English and Spanish.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

#LI-AMBT #LI-REMOTE 

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are looking for an experienced and strategic Product Marketing Manager to join LivePerson’s growing product marketing team. Reporting to our Director, Product Marketing, you will help shape marketing strategies that drive the adoption and success of our Conversational Intelligence and its award-winning AI capabilities. You will collaborate closely with Product Management, Sales, Customer Success, and our broader Marketing team to fuel growth, expand our pipeline, enhance sales support, boost adoption, and advance our position as thought leaders. This Product Marketer will be in charge of empowering sales through targeted enablement resources, crafting persuasive external and internal presentation materials, managing website content, and producing various other key marketing communications to help our customers get maximum value from LivePerson’s technology.

You will: 

• Join a dynamic team of product marketing managers, each responsible for distinct product areas and core PMM functions such as competitive intelligence, analyst relations, and sales enablement.
• Develop an expert understanding of our platform, including its capabilities, features, benefits, and unique differentiators.
• Collaborate on analyst relations to provide ongoing support for inquiries, briefings, research reports, to help gain strategic insight as well as enhance Liveperson's credibility and visibility in the market.
• Conduct market research to identify target customer segments, competitive insights, and market trends.
• Collaborate with product management to ensure understanding of customer needs and revenue opportunities.
• Create compelling product narratives, messaging, and positioning that resonates with our target audience and differentiates our products in the market.
• Develop go-to-market plans for new product launches, including product positioning, pricing strategies, sales enablement materials, and marketing campaigns.
• Help the sales team with training and sales tools, such as product presentations, battle cards, and customer success stories.
• Collaborate with the demand generation team to develop and implement marketing campaigns.
• Partner with our content and customer marketing teams to support the creation of high-quality collateral, including whitepapers, case studies, blog posts, and videos
• Analyze product performance, market trends, and customer feedback to identify opportunities for product optimization and growth.
• Be a product promoter and brand evangelist, representing LivePerson and our solutions at industry events, conferences, webinars, and customer meetings.

You have:

• Bachelor's degree in business, marketing, or the liberal arts; MBA is a plus
• 6+ years of professional experience in marketing, customer success, or product management. 
• 2+ years of experience in product marketing, ideally in the B2B SaaS industry
• 2+ years of project management experience 
• Demonstrated ability to create engaging positioning and messaging
• Experience with bringing new products to market, agile release schedule, and other GTM activities
• Excellent communication, presentation, writing, and project management skills
• Experience working in the CX/ contact center, or AI/automation space 
• Expertise implementing go-to-market strategies for complex products
• Experience translating technical concepts into compelling marketing messages
• The ability to analyze market data, customer insights, and product performance metrics to guide decision-making
• Willingness / ability to travel 10% of the time

Benefits: 

The salary range for this role will be between $105,000 to $120,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

#LI-Remote

The Infrastructure  team’s mission is to create an efficient, reliable and scalable foundation to accelerate the development, launch and expansion of autonomous technology. Infrastructure at Cruise builds the foundational enterprise, developer, site, and cloud technology and operations that Cruisers rely on every day. We enable robust, modern, reliable, and secure infrastructure that provides the innovation, insights, and efficiency for teams to meet Cruise’s near and long term goals.

TPM Planning

• Drive the formulation and review of team objectives and key results for quarterly and annual planning cycles.

• Develop and review detailed program plans, and also be adept at balancing them against short-term agile needs and risk management.

• Develop knowledge of technical systems to understand and handle dependencies between teams and systems.

TPM Execution

• Ensure smooth execution of programs, and improve execution and reporting processes over time.

• Understand the bigger picture and apply your technical expertise and organizational problem solving skills to prioritize and navigate blocking issues.

• Deliver high quality communications to efficiently summarize, resolve, raise issues, and celebrate wins.

• Build strong working relationships with partner teams to facilitate collaboration. 

• Apply critical thinking to scope and lead ambitious programs.
   

TPM Delivery

• Partner with Product Managers and Engineering Managers to ensure that acceptance criteria have been met, and that projects are completed and delivered on schedule.

• Validate non-functional requirements such as latency, performance, scalability, and resource cost.

Day-to-day TPM responsibilities:

• Drive multiple cross-org engineering programs

• Partner closely with engineering and product teams

• Communicate with stakeholders 

• Refine processes & tools used by your team and others

What you must have:

• 8+ years of TPM experience in fast-paced technology company

• Ability and interest in operating in environments that have some ambiguity

• Experience and ability to influence without authority across engineering teams 

• Experience leading critical engineering initiatives that span multiple teams, which often have conflicting priorities and schedules

• Excellent program management skills and experience 

• Excellent verbal and written communications

• Excellent interpersonal skills

• University degree in Computer Science, or 2+ years of experience in software development or QA or infrastructure

• Familiarity with project management tools for ticketing, planning, drawing, presentations

• An analytical and curious nature

• An interest in solving problems collaboratively
   

The salary range for this position is $155,000 - $228,000. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.

No Agency Submissions Accepted.

About the Team:

The Marketing team creates and develops Illumio’s global brand, helps drive revenue, and enables the Sales team’s future success. We are building on our position as a Zero Trust Leader to help more organizations stop cyberattacks and ransomware from spreading into cyber disasters.   

We are known in the industry for our category-building approach to solving customers’ problems and we achieve this by working together as a tight-knit team both within Marketing and across the company. Come join one of the most creative, innovative, and fun marketing teams. You will find new opportunities to do your best work and the freedom to set your own goals and define your path to success!  

The Sr Customer Experience Marketing team at Illumio focuses on creating exceptional experiences and empowering customers on their Zero Trust Segmentation journey. We do this by developing customer-centric programs that drive adoption, retention, and growth throughout the customer lifecycle. Using data-driven strategies and campaigns, we personalize experiences for our customers, building lasting relationships and establishing Illumio as a trusted partner. As a critical member of the Product and Customer Marketing team, you will help support the efforts central to improving the customer experience and ensuring Illumio customers succeed with Illumio.  

As a Sr Customer Experience Marketing Specialist, you will be responsible forexecuting comprehensive integrated marketing programs and campaigns focused on driving customer engagement and curating tailored marketing journeys through messaging and content toshowcasehow our customers are succeeding with Illumio. Working cross-functionally, you will champion our customers and network internally and externally to understand the needs of our customers from a broad perspective.  

What You Will Accomplish:  

• Advance the maturity of Illumio Community: responsible for online community management, maintenance, and monitoring.  

• Moderate a user community and run multiple events and programs.  

• Build a process and best practices onhow we launch our community programs globally to foster engagement, build relationships, and support our community efforts at scale.  

• Lead the strategy and execution of customer facingwebinars butexpand beyond live events into a more scalable on-demand experience. 

• Develop and grow a global community ambassador program.  

• Content creation:establish, coordinate, andcuratecontent for Illumio Community, including value-driven webinars focused on business outcomes, ROI, and best practices.  

• Partner with internal teams toidentifyand engage the most active users and help in recruiting efforts for participation in public discussions and events.  

• Actively promote the value Illumio Community provides at global public events. 

What You Will Bring:   

• 2-4 years of experience in customer experience, customer marketing or product marketing roles with a background in high-growth or transformation-focused businesses. 

• Experience developing content for IT and Security teams.Experience managing user communities is a plus. 

• Strong organizational, prioritization, project management and time management ability with a deadline focus. 

• Emotional intelligence to navigate ambiguity, take initiative and work collaboratively to deliver insights, provide solutions to challenges and recommendations based on analysis. 

• A growth mindset and ability to see solutions when presented with challenges in an always-evolving environment.  

• Excellent verbal and written communication abilities.  

• Extreme attention to detail. 

• Organized and able to manage multiple projects. 

Who We Are  

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.   

 Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated tocreating and maintaining a diverse culture and emphasizing inclusionand belonging.  

 Pay Range:

$ 118,000 - $126,000 USD

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.

Benefits:

At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-CS1 #LI-REMOTE

The Basics

We are looking for a Senior ServiceNow Administrator who has extensive experience in configuring, customizing, and maintaining ServiceNow applications and some experience and interest in development. Tanium is working on a new implementation of ServiceNow, you willbe responsible formanaging the ServiceNow platform, ensuring its availability, performance, and security once we go live. You will also work closely with business stakeholders, developers, technical architects, and business analysts to understand their requirements and provide solutions using ServiceNow best practices. Tanium and ServiceNow have recently partnered in pairing best in class automated endpoint management with the premier ITSM platform. This role willprovidea unique opportunity to not only administer a newly implemented platform but also have an impact on bolstering the Tanium/ServiceNow “Better together” story. 

What you'll do

• Administer and support the ServiceNow platform, including incident, problem, change, service catalog, asset, configuration, knowledge, and reporting. 
• Perform system upgrades, patching, testing, and troubleshooting. 
• Develop and maintain workflows, scripts, business rules, UI policies, UI actions, notifications, and integrations using ServiceNow APIs. 
• Implement and enforce role-based access control, data security, and compliance policies. 
• Create and maintain documentation, training materials, and user guides. 
• Provide technical guidance to other ServiceNow administrators and developers. 
• Collaborate with internal and external teams to deliver ServiceNow solutions that meet business needs and expectations of the stakeholders. 
• Stay updated with the latest ServiceNow features, functionalities, and trends and provide recommendations for improvement and innovation 
• Configure and manage a mobile app using Mobile Studio 
• Manage the CMDB (Configuration Management Database) to ensure accurate and up-to-date information about the IT infrastructure. 

We’re looking for someone with

• Bachelor's degree (or equivalent) in Computer Science, Information Systems, or related field. 
• At least 5 years of experience as a ServiceNow administrator, preferably in a large and complex environment. 
• Certified ServiceNow System Administrator (CSA). 
• Strong knowledge of ServiceNow platform, architecture, and functionality. 
• Proficient in JavaScript, HTML, CSS, XML, JSON, REST, and SOAP. 
• Experience with ITIL processes and frameworks. 
• Excellent communication, analytical, and problem-solving skills. 
• Ability to work independently and as part of a team. 
• Experience in Agile methodology and tools, such as Scrum, Jira, etc. 

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $90,000 to $270,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

For more information on how Tanium processes your personal data, please see our Privacy Policy