Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

• You have systems software development skills with experience with either Windows or Linux Operating Systems and are willing to learn the other
• You have demonstrable deep software development skills in at least one systems development language such as Rust, Go. 
• You have experience with modern technology stacks with a bent for system-level software
• Bash or Powershell experience desired and are willing to learn the other
• Experience building and operating high-performance systems.
• Experience with Windows and Linux systems internals desirable
• Working experience with Containers and Container orchestration tools such as Docker and Kubernetes a huge Plus
• Have a minimum of a Bachelors’ degree in Computer Science Plus 5 years of experience or equivalent experience
• You like to dive in, learn new things, and want to build awesome products
• You enjoy collaborating closely with Chef customers and internal engineering teams to understand their complex issues, solve their problems and elicit frequent feedback on the solutions you provide
• You believe quality is part of the process and not an afterthought - we are well-rounded engineers, not developers who handoff to QA

• Advocate for and advance the architecture of Chef Habitat
• Build out the innovative and aggressive roadmap for Chef Habitat in the best possible way for our customers
• Support improvements to our core product, CLIs, APIs as well as core development processes
• Take on responsibility for and iteratively drive to the successful implementation of an area of the product
• Work on issues and improvements in our tools critical to the success of Chef’s customers and the broader Chef community
• Teach, mentor, and learn from your team of world-class engineers 
• Collaborate with various stakeholders of the project including product management, UX, other teams as well as customers

• 30 days of earned leaves plus an extra day off for your birthday, various other leaves like marriage leave, casual leave, maternity leave, paternity leave
• Premium Group medical Insurance for the employee and 5 dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement
• Interest subsidy on loans - either vehicle or personal loans

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

• Übersetzung von englischen Webseiten ins Deutsche und Aktualisierung von Webseiten
• Einpflegen der Texte in das Website Content Management System
• Verfassen von Texten für Marketingmaterialien sowie für die externe und interne Kommunikation
• Englische Texte von Emailkampagnen ins Deutsche übersetzen
• Du unterstützt die Erstellung deutscher Inhalte für Social Media
• Aktualisierung von deutsche Webseiten nach SEO Hinweisen

• Begonnenes laufendes Studium im Kommunikations- oder Marketing-Bereich, Studium mit Schwerpunkten Translation/Translatologie oder vergleichbare Studiengänge
• Sehr gute Englisch-Kenntnisse
• Muttersprachler*in Deutsch mit sicherer Rechtschreibung
• Genaues und sorgfältiges Arbeiten
• Fähigkeit, mehrere Aufgaben effektiv zu priorisieren und zu erledigen
• Du kannst 17 Stunden pro Woche arbeiten und bist noch mindestens 2 Jahre ein eingeschriebene*r Student*in an einer staatlich anerkannten Hochschule

• 30 Tage bezahlter Jahresurlaub
• Ein zusätzlicher freier Tag für Ihren Geburtstag
• 2 zusätzliche freie Tage für ehrenamtliche Tätigkeiten
• Flexible Arbeitszeiten

#LI-remote
#LI-NT1

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

We’re Progress – we offer the best products to develop, deploy, and manage high-impact business applications. We are bold, forward-thinking innovators who build solutions that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as a Senior Manager of Customer Success. This position is remote eligible, but due to team location those in EST zone are preferred.

As a Senior Manger of Customer Success, you will have a transformative impact in growing and leading the Customer Success team by applying your operational skills and aptitude to lead organizational growth. You will lead a team of 6+ customer success professionals and oversee our key enterprise accounts with annual revenues exceeding $50K. Your role is pivotal in ensuring that customers realize the immense value of our technology and services, driving customer satisfaction and retention, and overseeing the expansion within our diverse product lines. 
 
As the people leader, you will help establish a positive, productive, and collaborative culture. You will use data and systems to analyze and measure key performance metrics to ensure that the strategy and direction is increasing adoption and customer business outcomes including usage, churn, and net-retention.

Role Responsibilities:

• Lead and manage a global customer success team, setting strategic direction and objectives to achieve customer retention and growth.
• Develop and maintain executive-level relationships with key enterprise accounts, understanding their business needs and ensuring alignment with our solutions.
• Orchestrate and manage multiple customer engagement and retention strategies across various product lines and customer personas.
• Drive the customer journey, identifying and implementing necessary actions to enhance customer satisfaction and growth.
• Collaborate with cross-functional teams, including sales, product, and engineering, to deliver cohesive and comprehensive support to customers.
• Establish and monitor key performance indicators for customer success, ensuring the team meets and exceeds them.
• Lead the creation and implementation of a robust success motion focusing on customer retention and growth, including the development of strategic account plans.
• Conduct regular business reviews with major clients to reinforce the value proposition and identify new opportunities for collaboration and expansion.
• Use technology, systems and processes to drive consistency, repeatability and scale.
• Alignment and review of key performance indicators including usage, churn, upsell and net retention to ensure the most effective path to success for customers and for Chef/Progress.
• Use predictive data and analytics to manage and improve the business. Continually work to refine and better leverage the data proactively and prescriptively to run the business.
• Engage and provide customer feedback and input to the product roadmap; act as voice of customer regarding issues/opportunities and enhancements.
• Drive onboarding of customers in timely manner and ensure that customer get value from our products day 0.
• Responsible for the financial integrity of the CSM department, expense management, budget changes, approval of transactions, etc.
• Provide key updates and presentations to the executive leadership team.
• Deliver key strategic business reviews with key stakeholders

The Ideal Candidate Has:

• Extensive experience in customer success or account management in a leadership role, particularly within a technology or SaaS environment.
• Proven track record of managing key enterprise accounts and driving customer retention and growth.
• Solid leadership skills with experience managing global teams and cross-functional projects.
• Exceptional relationship-building and communication skills, capable of engaging with executive-level stakeholders.
• Strategic thinker with a deep understanding of customer journeys, success metrics, and retention strategies.
• Experience in orchestrating multiple product lines and engagement models to cater to diverse customer needs.
• Bachelor's Degree in Business Administration, Marketing, or related field, OR applicable experience in place of a degree.

BENEFITS:

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health

Progress is proud to be an Equal Opportunity Employer!

#LI-SC1

#LI-remote

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. 

The Data Warehouse team is responsible for extracting data from various business systems and consolidating it into a centralized location optimized for reporting and analysis. We closely collaborate with our reporting and analytical counterparts to ensure we have the necessary data to satisfy the needs of top management, finance, sales, marketing, and support organizations. You will have the opportunity to join a dynamic and collaborative team environment, working alongside experienced professionals and utilizing cutting-edge technologies.

As a Data Warehouse Intern, you will have the opportunity to gain valuable hands-on experience in managing, organizing, and analyzing data within our company's data warehouse. You will work closely with our data engineering and analytics teams to support various data-related initiatives and projects.  

Some of the key learning areas include:

• Gain understanding of data warehousing principles, including data modeling, ETL processes, data storage, and retrieval mechanisms.
• Enhance your SQL skills by writing and optimizing queries to extract, manipulate, and analyze data stored in the data warehouse.
• Work with various database management systems (DBMS) and understand their functionalities, such as data indexing, partitioning, and optimization.
• Learn how to ensure data accuracy, consistency, and completeness through quality assurance procedures and data validation techniques.
• Strengthen your analytical and problem-solving skills by tackling real-world data challenges and finding innovative solutions.
• Benefit from mentorship opportunities and exposure to real-world projects that will help you develop professionally and prepare for a successful career in data management and analytics.

What you’ll do in this role:   

• Assist in the development and maintenance of data warehouse infrastructure and processes.
• Collaborate with data engineers and analysts to understand data requirements and assist in designing data models.             
• Support the implementation and integration of new data sources into the data warehouse.
• Assist in creating and maintaining documentation related to data warehouse processes and procedures.
• Collaborate with cross-functional teams to understand business needs and provide data-driven insights.

About you:  

• Having or currently pursuing a degree in Computer Science, Information Systems, Data Science, or a related field.
• Basic understanding of relational database concepts and SQL.
• Strong verbal and written communication skills in English.
• Good analytical and problem-solving skills.
• Strong attention to detail and ability to work independently as well as part of a team.
• Eagerness to learn and a proactive attitude towards tackling new challenges.

What we offer in return is the opportunity to join a talented team of bright and nice people and also to enjoy:  

• A generously paid internship program   
• 15 days’ vacation for 6 months + an extra day off for your birthday  
• A dedicated mentor and a detailed onboarding plan to get up to speed;  
• A possibility of future job opportunities based on performance and hiring needs after the internship 
• Premium healthcare and dental care coverage  
• A modern office with a well-equipped gym onsite 

#LI-VL1
#LI-Hybrid

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

• Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams
• Reconcile orders against contract parameters ensuring proper license configurations and pricing
• Prepare quotes and book orders of diverse complexity to ensure proper invoicing
• Manage pipeline by tracking all customer activity, from prospect to deal closure
• Maintain an updated sales forecast in SalesForce.com
• Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
• Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction

• Proficiency in English; any other European language is a plus
• Very good command of Excel with the ability to easily interpret mathematical information
• Results-driven, with a customer-first mentality and eager to learn
• Strong communication, consultative, and influencing skills
• Proven team player
• Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements
• Strong attention to detail, following and improving processes

Nice-to-haves:

• Background in contract renewals, sales operations, or account management within an enterprise environment 
• Relevant educational background in technology, business, economics, or similar 

If this sounds like the right fit for your experience and career interests, we would be happy to talk to you! What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress
• Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering
• Well-being: A global well-being program focused on physical, mental, and financial health.
• Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
• Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.

#LI-NT1 #LI-Hybrid    

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

• Gain hands-on experience in license review processes and administration tasks.
• Understand customer data management and its importance in operational efficiency.
• Develop skills in preparing and delivering presentations, reports, and summaries.
• Learn about prospecting customer contact details for effective communication.
• Acquire knowledge in software license management processes.

• Work closely with team members to support ongoing projects and initiatives.
• Assist in managing customer data.
• Execute administration tasks related to the License Review process.
• Prepare and deliver presentations, ad-hoc reports, or summaries as required.
• Prospecting customer contact details.
• Support the SAM group through the license management process.

• Excellent English verbal and written communication skills.
• A complimentary educational background in Business Informatics, Business Administration, or a relevant field is a plus.
• Experience/knowledge of Microsoft Office Suite.
• Prior customer-facing experience is a significant advantage
• Ability to work both independently and in a team environment.
• Ability to prioritize and/or handle multiple tasks simultaneously.
• Excellent research skills and problem solving skills
• Adaptability and willingness to learn.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

• You have systems software development skills with experience with either Windows or Linux Operating Systems and are willing to learn the other
• You have demonstrable deep software development skills in at least one systems development language such as Rust / Go. Rust experience preferred
• You have experience with modern technology stacks with a bent for system level software
• Bash or Powershell experience desired and are willing to learn the other
• Experience building and operating high-performance systems.
• Experience with Windows and LInux systems internals desirable
• Working experience with Containers and Container orchestration tools such as Docker and Kubernetes a huge Plus
• Have a minimum of a Bachelors’ degree in Computer Science Plus 8 years of experience or equivalent experience
• You like to dive in, learn new things, and want to build awesome products
• You enjoy collaborating closely with Chef customers and internal engineering teams to understand their complex issues, solve their problems and elicit frequent feedback on the solutions you provide
• You believe quality is part of the process and not an afterthought - we are well rounded engineers, not developers who handoff to QA

• Advocate for and advance the architecture of Chef Habitat
• Build out the innovative and aggressive roadmap for Chef Habitat in the best possible way for our customers
• Support improvements to our core product, CLIs, APIs as well as core development processes
• Take on responsibility for and iteratively drive to the successful implementation an area of the product
• Work on issues and improvements in our tools critical to the success of Chef’s customers and the broader Chef community
• Collaborate , share and learn from a team of world class engineers 
• Collaborate with various stakeholders of the project including product management, UX, other teams as well as customers

• 30 days of earned leaves plus an extra day off for your birthday, various other leaves like marriage leave, casual leave, maternity leave, paternity leave
• Premium Group medical Insurance for the employee and 5 dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement
• Interest subsidy on loans - either vehicle or personal loans

  #LI-Remote  #LI-SR1 

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress.  

Our platform is the backbone behind billions of people worldwide chatting, flying, presenting, banking, gaming, shopping, and learning. If you're ready to make an impact, our Build and Release Engineering team is looking for talented individuals to join us in India and Ireland. 

What You’ll Do: 

As a vital member of our Build and Release Engineering team, you'll: 

• Implement and enhance the entire life cycle of services, from design and inception to deployment (on-premise and cloud-based), operations, and refinement.
• Provide support for services before they go live through system design consulting, software platform development, capacity planning, and launch reviews.
• Maintain live services by measuring and monitoring availability, latency, and overall system health.
• Collaborate with internal and external teams on release management activities, including the development of automated deployment and testing tools.
• Work within an agile team, ensuring proactive communication of status and timely completion of deliverables.
• Propose and implement continuous improvement activities.
• Standardize and document common DevOps procedures.
• Contribute to the development of new features and bug fixes on Progress's custom build services.
• Practice sustainable incident response and conduct blameless postmortems, guiding ticket resolution for key applications and platforms.
• Assist the team in diagnosing and correcting build failures.
• Act as a mentor and learner within a team of world-class engineers.
• Collaborate with project stakeholders, including product management, UX, other teams, and customers.

Who You Are: 

We're looking for someone with: 

• Strong experience in software development using Ruby or Python.
• Familiarity with CI/CD software such as Buildkite or Jenkins.
• Proactive troubleshooting skills for build failures.
• Proficiency in bash scripting.
• Knowledge of Linux system internals.
• Comfort with cloud-based platforms and tools like Terraform and Docker. Kubernetes experience is a plus.
• Experience managing AWS or Azure environments.
• An independent self-starter with a passion for learning through experimentation and research.

We'd be happy to chat if this sounds like you and fits your experience and career goals. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: 

• Generous remuneration package
• Employee Stock Purchase Plan Enrollment

• 30 days paid annual vacation
• An extra day off for your birthday
• 2 additional days off for volunteering
• Premium healthcare and dental care coverage
• Additional pension insurance
• Well-equipped gym on-site
• Co-funded Multisport card
• Daycare Center for your little ones onsite
• Flexible working hours and work-from-home allowance
• Free underground parking with a designated space for bikes and electric scooters

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. And as an End User Systems Administrator in Sofia, you can join us in doing what we do best: propelling business forward.       

• Provide IT support to all Progress employees worldwide via phone, email, ServiceNow ticketing, and in-person
• Manage user and computer accounts in a Microsoft environment
• Manage IT support queue and respond promptly to tickets keeping the user informed of the status and resolution
• Clearly document each case in call management software, annotate all updates, and properly document a final resolution
• Track, support, and remediate problems and requests, and document resolutions
• Troubleshoot remote access issues both software and hardware
• Research and resolve software/hardware errors through vendors and technical literature
• Deal with employee onboarding and terminations
• Maintain and document inventory and supply needs
• Work with hardware vendors for support issues
• Work on various IT related projects
• Support more junior team members

• 2-4 years of experience in IT, preferably in a user support role
• Operating systems troubleshooting skills (Windows and macOS)
• Experience in the administration of Microsoft Windows Server, Azure Active Directory, Office365
• Good level of understanding of networking basics like DHCP, DNS, IP subnetting, Wi-Fi technologies
• Good hardware knowledge
• Excellent communication skills and fluency in English. 
• Bachelor's degree in IT or related field and/or Microsoft, Apple, Cisco, ITIL, JAMF or similar industry certifications will be considered an advantage

• Generous remuneration package
• Employee Stock Purchase Plan Enrollment

• 30 days paid annual vacation
• An extra day off for your birthday
• 2 additional days off for volunteering
• Premium healthcare and dental care coverage
• Additional pension insurance
• Well-equipped gym on-site with CrossFit equipment and a climbing wall
• Co-funded Multisport card
• Daycare Center for your little ones

• Flexible working hours and generous work-from-home allowance
• Free underground parking with a designated space for bikes and electric scooters

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

We’re Progress – we offer the best products to develop, deploy, and manage high-impact business applications. We are bold, forward-thinking innovators who build solutions that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. If you are a well-rounded digital marketing professional with experience within the ABM domain, come join us. We are looking for a Senior Campaign Managerto join our Global Demand Generation team and support our Sitefinity product portfolio.  

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. 

If you are looking to grow into the HR systems/ Workday world and learn the craft by some of the best experts in the industry, then this is the right opportunity for you! As a Junior HRIS Specialist, you will be supporting our HRIS with various Workday-related tasks such as processing all incoming support tickets, providing technical assistance to internal system users, developing simple reporting, and participating in data integrity audits. You are an analytical-minded self-starter who is eager to dive right in and make an immediate impact.  As you progress in the role you will be the first line contact for internal users for questions related to Workday and employee data and will get the chance to partner with other People team functions to collect feedback and assist with the delivery of functional enhancements in Workday. We hope you come in with a fresh set of eyes and a willingness to ask “why does it work that way?”  
 
Here are some of the challenges you will be dealing with:    

• Monitor and respond to tickets entered in our internal ticketing system (ServiceNow) or escalate to other HRIS Team members for resolution/prioritization 
• Create, maintain, and support a variety of simple reports or queries utilizing appropriate reporting tools and assist in the development of standard reports 
• Assist People Experience Team members to ensure data integrity through audits. Troubleshoot and correct data issues and help conduct root cause analysis to identify recommendations for preventing similar issues in the future or make corrections where possible 
• Escalate complex issues to other HRIS staff if needed 
• Participate in testing and new feature adoption as part of Workday bi-annual releases or other internal releases. 
• Assist with communication and change management efforts for business-critical Workday processes 

On day one, we will expect you to have:    

• Functional understanding of core HR business terminology, processes, and practices 
• Some previous experience with Workday or other Human Resources Information Systems is a great advantage 
• Complimentary educational background in HR, Business Administration or relevant field is a plus 
• Excellent English language and interpersonal communication skills with a strong customer focus – you should feel confident communicating with various internal stakeholders across the organization. 
• Process-oriented mindset with effective organizational skills 
• Solid problem-solving and technical skills with high attention to detail 

So if you can bring relevant experience and show up with energy and enthusiasm, we want to hear from you. 

What we offer in return is the opportunity to elevate your skills and to enjoy a great company culture with wonderful colleagues you can learn and collaborate with. 
 
Compensation    

• Generous remuneration package including annual bonus  
• Employee Stock Purchase Plan Enrollment 

Vacation, Family, and Health    

• 30 days paid annual vacation 
• An extra day off for your birthday 
• 2 additional days off for volunteering 
• Premium healthcare and dental care coverage 
• Additional pension insurance 
• Well-equipped gym on-site with CrossFit equipment and a climbing wall 
• Co-funded Multisport card 
• Daycare Center for your little ones onsite 

And most importantly a great company culture with wonderful colleagues to learn from and collaborate with!    

#LI-NT1 #LI-Hybrid    

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person - at work and in life. Our diverse life experiences enrich our culture because people power progress.      

Join our dynamic team as a Principal UX Product Designer, where you will play a pivotal role in crafting the end-to-end user experience and design of our innovative products and features.  

We seek a passionate, curious, and self-driven team player with strong collaboration skills in a global multi-disciplinary team. А strong should be detail-focused with excellent communication and presentation skills, strategically driven to consider the customer journey holistically, and possess a strong problem-solving design portfolio. Collaboration with other UX professionals and product managers is essential.  

• Lead the design of interface structure and information architecture, proposing enhancements to elevate our product offerings.
• Collaborate with business owners and product managers to define user needs, business requirements, and product strategy.
• Conduct feature-level competitive research and market analysis to gain insights into customer behavior and preferences.
• Ensure design solutions align with business goals and customer needs, utilizing exceptional interpersonal communication skills to influence team members, partners, and stakeholders.
• Shape the design strategy of our products, bridging perspectives between UX and business-focused teams from a human-centered design standpoint.
• Synthesize user research and business data into strategic design solutions, aligning with the product team's objectives.
• Define interaction patterns and user interfaces for external-facing products in collaboration with the UX team.
• Advocate for the customer, influencing product and UX roadmaps through storytelling and high-level design concepts.
• Apply proven UX practices, championing them within the UX Team and across the Progress organization.
• Leverage Design Thinking and Lean-Agile UX within a Scaled Agile Framework.

• Deep knowledge and experience with key usability laws, principles, heuristics, and best practices.
• Proficiency in low-fidelity wireframing, user flows, and storyboarding.
• Experience conducting feature-level research on competing products in the market.
• Familiarity with various user research and testing methods (A/B testing, multivariate testing, usability testing, user interviews, etc.).
• Utilization of data analysis (both quantitative and qualitative) to inform design decisions.
• Design for software products, preferably business-to-business.
• Strong technical understanding of software, computers, mobile devices, and networks.
• Familiarity with accessibility (WCAG) guidelines and best practices.

• Proven leadership in team and program-level initiatives, with the ability to turn failures into successes.
• Capacity to work across multiple tracks of work.
• Experience using design kits and design systems.
• Proficiency in Figma or similar design tools (Axure, Sketch, InVision, Adobe XD).
• Strategic work within a marketing team or agency, especially early in one's career, will be considered a plus.

• Compensation: Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.
• Benefits: Our benefits package varies depending on the country you are joining us in and is designed to recognize the diverse needs of our people.
• Time-off and Leave: 25 days paid time off, an additional day off for your birthday, and days off for volunteering
• Well-being: A global well-being program focused on physical, mental, and financial health including a co-funded multisport card.
• Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.
• Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

• Follow established technical support workflows and procedures.
• Maintain professional and courteous interactions with customers and peers.
• Remain approachable and composed in stressful situations, accepting constructive criticism gracefully.
• Uphold confidentiality standards.
• Take ownership of customer cases, managing them effectively and professionally through various channels.
• Communicate clearly with customers to understand expectations and offer solutions or workarounds for product issues.
• Troubleshoot and diagnose customer problems involving third-party products using available resources.
• Keep detailed logs of customer interactions and technical details.
• Generate reproductions and examples necessary for problem resolution.
• Facilitate clear communication with customers regarding callbacks, follow-ups, and issue resolution progress.
• Manage difficult customer communications independently and professionally.
• Escalate product issues as needed and log defects and feature requests accurately.
• Provide engineering teams with comprehensive information and assistance when necessary.
• Contribute to knowledge resources through the creation and updating of technical documentation, demos, and code libraries.
• Review and improve product documentation where necessary.

• 3-4 years of experience in a Technical Support Role with relevant technologies.
• Proficiency in TCP/IP networking concepts, including HTTP headers, OSI layers, and TCP flags/parameters.
• Fluent in English and German, including technical terminology for supporting DACH region customers.
• Strong troubleshooting, analysis, and problem-solving skills.
• Familiarity with Windows and Linux operating systems.
• Ability to effectively communicate technical information to customers of varying skill levels.
• Expertise in network devices such as routers and switches.
• Willingness to participate in on-call rotations as needed.

• Bachelor's degree or equivalent qualification preferred.
• Knowledge of application protocols like HTTP/HTTPS, SMTP, DNS, FTP, and SNMP.
• Technical certifications such as CCNA, CCNP, MCSE, or VCP are advantageous.
• Experience with virtualization environments like VMware, Xen, or Hyper-V.
• Familiarity with Microsoft Exchange, SharePoint, Skype for Business, and MS Teams.
• Knowledge of web and application servers like Apache, Tomcat, WebLogic, and IIS.
• Desirable experience with AWS and Azure cloud solutions.

• Generous remuneration package
• Employee Stock Purchase Plan Enrollment

• 30 days paid annual vacation
• An extra day off for your birthday
• 2 additional days off for volunteering
• Premium healthcare and dental care coverage
• Additional pension insurance
• Well-equipped gym on-site
• Co-funded Multisport card
• Daycare Center for your little ones
• Flexible working hours and generous work-from-home allowance
• Free underground parking with a designated space for bikes and electric scooters

#LI-Hybrid 
#LI-DG1 

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

• Design, execute and automate test scenarios and test cases based on feature requirements and specifications
• Get familiar with feature requirements and provide feedback on them
• Develop and maintain automated tests (functional, visual, security and performance tests)
• Monitor and maintain test environments as well as the overall quality of the applications and services
• Analyze business requirements. Provide additional scenarios and use cases - based on continuously enriched understanding of the customer problem
• Provide realistic time estimates on tasks and assignments
• Collaborate with other teams within the organization
• Understands the work of the others, not just your own function

• Previous experience with QA automation projects for API testing built from scratch
• Experience in testing of different types of applications
• Experience with C# 
• Ability to write efficient and maintainable code for test automation purposes
• Solid experience with test automation frameworks
• Solid background in building automated testing architectures / frameworks
• Solid experience with reading specifications and preparing acceptance tests, test cases
• Fundamental SQL knowledge
• Experience with version control systems (TFS, Git etc.)
• Strong analytical abilities and troubleshooting skills
• A team player with excellent communication skills
• Very good written and spoken English
• Exceptional ability to learn new skills
• Down-to-earth, creative, driven and friendly personality

• Generous remuneration package
• Employee Stock Purchase Plan Enrollment

• 30 days paid annual vacation
• An extra day off for your birthday
• 2 additional days off for volunteering
• Premium healthcare and dental care coverage
• Additional pension insurance
• Well-equipped gym onsite
• Co-funded Multisport card
• Daycare Center for your little ones onsite

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!