What this job can offer you: 

The opportunity to manage the entire sales cycle, from identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.

As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participating in strategic events to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect. This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.

What you bring:

• Demonstrated ability in growing existing accounts, driving net new expansion bookings within customer accounts as well as upselling/cross-selling opportunities within accounts
• Success in building key customer relationships across different levels of personas, including key decision makers and champions to be able to drive successful client outcomes, grow accounts, and drive revenue outcomes
• Experience maintaining consistent communication with key customer contacts and advocates on their needs as well as eliciting feedback on our products and services on how we can improve and support them further
• Ability to create and execute sales play to constantly grow revenue per account
• Able to create, execute, and adapt proactive client strategies to achieve goals
• Confidently develop pipelines, forecast outcomes, and provide accurate reporting data
• Strong knowledge of sales processes
• Ability to learn complex solutions and eager to constantly develop new skills and competencies
• Understanding of Remote’s services and its position in the industry
• 2+ years of Account Management experience preferable, or related SaaS sales experience
• Excellent verbal and written communication skills
• Highly self-motivated with ambitions to be in a closing role
• Self-directed and able to work independently and as an active member of the team
• Resilience and perseverance with a positive attitude
• Able to perform under pressure
• Strong business acumen
• High level of integrity and work ethic
• Efficient in multitasking, prioritization, and time management
• Customer-obsessed and clear desire to be in a customer-facing role

Key Responsibilities

• Meet and exceed sales quota based on role level and manage the entire sales cycle
• Identify new expansion, upsell, and cross-sell business opportunities and push through the sales motion and cycle
• Presentation to existing customers on Remote’s suite of services and create opportunities for existing customers to upsell solutions
• Own the customer relationship and complete the cycle from sale to business completion
• Remain in frequent contact with the customers and build strategic and partnership-based customer relationships
• Understand the communication needs of small and mid-sized business customers, and design solutions to meet those unique business needs
• Generates customer retention initiatives and participates in key strategic events to nurture customer relationships
• Work with other cross-functional teams to ensure customer success

Practicals

• You'll report to: Manager, Enterprise Sales - UK&I
• Team: EMEA Account Managers
• Location: EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $45,000 USD to $101,250 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members
4. Prior employment verification check(s)

#LI-DNI

How You’ll Change Our Customers’ Lives:

At Nextiva, our Enterprise Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva offers UcaaS and CCaaS services to support our customer’s voice, video, collaboration, SMS, email and surveys needs. Nextiva helps businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results.  

The Day-to-Day:

• Either be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business
• Identify and properly qualify opportunities
• Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution
• Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation. 
• Align resources to Partners on an as needed basis & join Partner events if necessary
• Demo specific elements of the Nextiva NextOS platform
• Deliver Amazing Service®, leveraging the value of our products and services 
• Document activity and communicate information regarding prospects and opportunities via Salesforce.com
• Create and drive revenue within a specified region or list of named accounts
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

The General Qualifications for Admission:

• 5+ years of experience selling to large complex opportunities in a Channel or Direct Role
• 3+ years sales experience in Contact Center sales
• Ability to cultivate and build positive relationships
• Understanding and experience with selling to Executives in Fortune 1000+ type organizations
• Strong emphasis on collaboration and communication with Partners and internal team 
• Hands-on Salesforce experience 
• Demonstrated ability to consistently achieve and exceed quota
• Proven ability to manage leads, manage a pipeline, and forecast
• Proven track record of selling solutions to strategic customers

You will Rock this Role if you have the following characteristics: 

• Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible. 
• Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership.  You bring new ideas to the business for product innovation or processes. 
• Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs. 
• Influencer– you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business. 
• Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute. 
• Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations.  You use systems and tools to your advantage, helping you know more about your customers. 
• Innovator- you have the drive to introduce new modes of communication and upsell customers into new technologies that will optimize the way they do business.

Your Success Depends on Your Commitment:

We invest in our employee’s development and care deeply about your ability to grow.  We want Nextiva to not be just a job, but a career. Personal and Professional Development is at Your Fingertips.  You’ll have many resources to continually improve the focus areas associated with your role, and also to prepare for your future career growth.  Nextiva has invested in world class training programs to help you improve in your current role, but also to prepare for your future ambition.   

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-AR1 #LI-Hybrid

A bit about H&H & Zesty Paws

At H&H, our vision is focused on premium nutrition and lifetime wellness; to inspire and achieve this vision we bring together seven international brands as we strive to make people around the world healthier and happier. We have established market positions in more than 15 countries in Asia-Pacific, Europe, North America and Oceania with more than 3,400 employees working across the globe. We are excited about our future as we expand these premium, proven and aspirational brands to new markets, greeting consumers in all life stages.

Solid Gold Pets is a pet food, and nutrition brand focused on clean and healthy recipes for our furry friends. We're now part of the Health & Happiness (H&H) Group; a global company focused on premium nutrition for adults, kids, and pets.

Zesty Paws® specializes in providing premium products that are formulated with one important goal in mind – to keep our loving pets as strong as the bond they share with us. With a company culture rooted in passion, quality, transparency, and innovation, we are committed to making wellness more achievable and enjoyable for the four-legged member of your family. 

What this means for you

The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.

Our success as an organization is directly attributed to the health and happiness of our team. As a new team member, you will be empowered to positively contribute to our high-impact culture and be supported in bringing your whole self to work.

Your role within the team

National Account Manager (NAM) drives Solid Gold and Zesty Paws performance and achieves plan objectives by providing oversight of National Account Headquarter management, retail execution, team performance and development of JBP strategy. 

This position will serve as a direct point of contact for our Pet Specialty customers, ensuring focus on Solid Gold and Zesty Paws sales growth and retail execution.

Duties and responsibilities

• Building customer relationships and execution through ongoing communication with National Account Senior Management and buyers.
• Develop promotional strategy with objectives related to ROI, new to brand conversion and incremental lift.
• Manage the entire assortment recommendation process including trend assessment, productivity, innovation placements that lead to incremental space in key retailers.
• Develop 3 year strategic plan that includes NPD and pricing recommendations, space and assortment objectives, plans for sustainable growth and expansion.
• Working with the key retail customers in trade developing relationships, building brand presence and sales in assigned pet specialty channel by meeting with each customer to set targets for distribution volume objectives, financial commitments, assortment, and merchandising targets.
• Develop long term plan to gain or expand points of distribution with accounts that are identified as appropriate for the brand. 
• Holding quarterly meetings with each customer to review performance against goals, discuss marketing programs and plans for ongoing execution.
• Working with, training and motivating customers on company brands.
• Utilizing data from in-house systems as well as employing marketing tools to influence customer and consumer focus.
• Coordinate efforts with Field Activation department regarding in and out of store activity, confirming follow-up and support at the National Account level.
• Participate in necessary trade events (industry, retail and/or consumer) such as customer National Meetings, local events, trade shows, events, etc.
• Monitoring assigned budgets to ensure that spending stays within budget and on strategy.
• Complying with all policies and procedures, ensuring that all activities are conducted within local, state and federal laws.

Desired Skills and Experience

• Proven experience in a Sales or Retail role – minimum 5 years.
• Experience in chain account management.
• Critical thinker with strong negotiating and strategic selling skills, and the ability to see the big picture while also understanding key project-level details.
• Highly developed organizational, planning, and management skills; Creating a business plan, assessing new markets, qualifying targets, and prioritizing sales efforts.
• A high level of energy, sense of urgency, creativity, and decisiveness coupled with the ability/willingness to work hard and well under pressure.
• Pet food industry experience is advantageous but not essential.

As an equal opportunity employer, H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment.

Snowflake’s Support team is expanding! We are looking for a Senior Support Account Manager to join our team.   

As a Senior Support Account Manager, you have developed an excellent balance of business and technical skills that allows you to operate at multiple levels within our customer’s business environment and understand their platform use and operation.   You possess a positive attitude and outlook and a high degree of integrity and accountability.  You enjoy working with a high-performing, fast-paced team.  You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions.  You pride yourself on your high standards and professional internal and external interaction with multiple levels of an organization, including C-level individuals.   You exhibit a high level of attention to detail, planning expertise, and execution in your day-to-day interactions with internal and external customers.  Your goal in this role is to help customers achieve their business goals by providing outstanding service and support to those who are our most critical customers.

YOU WILL:

• Operate as the point of contact for assigned customers
• Coordinate and engage with Sales, Professional Services, Support, and Engineering to ensure that customers have the best Snowflake experience possible
• Thoroughly understand your customer’s business, as well as operational and tactical goals and objectives, and how the Snowflake platform impacts their business
• Create assigned tasks and deliverables for customers
• Actively observe, interface and manage the reporting for a customer’s environment related to program deliverables
• Manage the day-to-day aspects of support cases, incidents, and escalations for assigned customers
• Presenting the Global Account Management programs and principles to internal teams and customers alike, including events, company and user conferences
• Coordinate with team members to help ensure consistent service is being delivered
• Prepare, present and review plans related to version control, upgrades, and environmental changes
• Translate business goals into operational and tactical objectives while ensuring that customers are staying on their strategic path
• Develop strong partnerships with the customer’s business and operational leaders to drive focus on support-related aspects and issues
• Promote continuous improvement based on data-driven conversations
• Coordinate and lead review meetings, focusing on support-related data such as cases, incidents, platform performance, and operational aspects
• Leverage Metrics to make strategic decisions, concentrating on results
• Understand both proactive and reactive support management practices and how best to apply them

OUR IDEAL SENIOR SUPPORT ACCOUNT MANAGER WILL HAVE: 

• B.S. or M.S degree in CS, MIS, or equivalent discipline
• 4+ years of direct Support and/or Support Services related experience with a proven track record of delivering business value and improvement
• 3+ years of experience working with Amazon Web Services (AWS), Microsoft Azure (Azure), Google Cloud Platform (GCP), or a private cloud environment
• 3+ years of experience managing enterprise customer relationships as a Support Account Manager (SAM), Business Critical Account Manager (BCAM), or Technical Account Manager (TAM)
• Technical competence in base Service/Platform/Infrastructure(SaaS/PaaS/IaaS) architectures, application, use and management
• Excellent verbal, written, communication, and receptive listening skills
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually-beneficial solutions
• The ability to present complex ideas, processes, and methodologies in a clear, concise fashion to technical, non-technical, and executive audiences
• Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
• Understanding of Data Warehouse fundamentals and concepts
• Ability to adapt, to be flexible, and to learn quickly in a dynamic environment
• Excellent team player able to work with virtual and global cross-functional teams

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

 Who We Are

Yieldmo is an advertising technology company that operates a smart exchange that differentiates and enhances the value of ad inventory for buyers and sellers. As a leader in contextual analytics, real time technology, and digital formats, we create, measure, model, and optimize campaigns for unmatched scale and performance.  By understanding how each unique impression behaves and looking for patterns and performance in real time, we can drive real performance gains without relying on audience data. 

Yieldmo is a fully-distributed, global company that provides the opportunity for employees to activate their entrepreneurial side . We are well-positioned for success in the new phase of adtech innovation with about 150 employees.  We firmly believe that each person we bring into our team can make an impact.

What We Need

We are seeking a talented and driven Account Manager to join our demand Client Services team. The Account Manager will be responsible for cultivating and expanding relationships with our advertiser partners, driving revenue, and ensuring the success of Yieldmo’s programmatic and managed service advertising campaigns. The ideal candidate is proactive, results-oriented, and passionate about delivering exceptional service to our clients.

Responsibilities

• Develop and execute account management strategies to grow and retain advertiser partnerships, with a focus on driving managed service, programmatic guaranteed and non-guaranteed PMP revenue.
• Collaborate closely with internal teams, including Sales, Operations, and Tech to ensure successful campaign execution and delivery.
• Identify opportunities to upsell and cross-sell additional creative formats and creative tech to existing clients.
• Provide proactive support and guidance to advertisers on campaign setup, targeting strategies, and optimization techniques.
• Analyze campaign performance data and provide actionable insights and recommendations to achieve campaign objectives.
• Serve as the primary point of contact for advertiser inquiries, escalations, and technical issues, resolving them in a timely and effective manner.
• Track and report on key account metrics, including spend, KPIs, campaign delivery, and client satisfaction.
• Stay informed about industry trends, market dynamics, and competitive landscape to inform account strategies and initiatives.
• Represent the company at industry events, conferences, and client meetings to strengthen relationships and drive partnerships growth.
• Collaborate with Product and Engineering teams to identify and prioritize product enhancements and features based on client feedback and market demands.

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or a related field.
• 3+ years of experience in digital advertising account management, preferably within the programmatic ad tech ecosystem.
• Strong understanding of digital advertising platforms, including DSPs, SSPs, and ad exchanges.
• Proven track record of managing client relationships and driving revenue growth in a fast-paced, results-driven environment.
• Excellent communication skills, with the ability to articulate complex concepts and build rapport with advertisers at all levels.
• Analytical mindset with proficiency in data analysis, campaign optimization, and performance reporting.
• Self-motivated with a proactive approach to problem-solving and customer service.
• Ability to thrive in a collaborative, cross-functional team environment and adapt to evolving priorities.
• Proficiency in CRM software, Google suite, and BI tools such as Looker or Tableau.

Hiring Process

Select candidates will be invited to schedule a 30 minute screening call with a member of our Talent Acquisition team. We will discuss the Hiring Process details at that time. The hiring process typically includes, but is not limited to:

• A 60 minute video interview with the Hiring Manager.
• Candidates will be invited to join a remote on-site interview round, consisting of video interviews with various team members and leadership.
• Successful candidates will subsequently be made an offer.

Perks

• Fully remote workplace
• Generous employer contribution to Health Benefit premiums & 401k Match 
• Work/life balance: flexible PTO, competitive compensation packages, Summer Fridays & much more
• 1 Mental Escape (ME) day each quarter to fully unplug and recharge
• A generous learning stipend and other opportunities for professional development
• Dedicated staff committed to diversity and inclusion
• An allowance to help you upgrade your home office

US Jobs: The base salary range for this role is: $80,000-$110,000 per year. The range listed is just one component of Yieldmo's total compensation package for employees. Individual compensation decisions are based on a number of factors, including experience, level, skillset, and balancing internal equity relative to peers at the company. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. In these situations, the updated salary range will be communicated with you as a candidate. For all other countries, we have competitive pay bands based on market standards.

About the Role:

Become aGrowth Account Managerfor Bloomreach! The Growth Account Manager works with existing SMB and Mid-Market clients to build upon their relationships, understand their needs, and recognize value in partnership with Customer Success. In this role, you are responsible for both customer retention and growth. You will own the renewal strategy by ensuring timely execution of processes and contracts, and you will  uncover client needs that Bloomreach’s technology can solve. The goal of this role is to become a Strategic Partner with your customers and turn them into advocates who want to grow with Bloomreach. 

In this role you will become the CEO of your book of business. You will need to understand how your customer’s operate and communicate/navigate internally to meet their standards. This is a fast paced and high-volume position that requires you to manage your time and others’ well - prioritization is key. 

It’s important to note that this is a revenue generating sales role. You will have a renewal target and new ARR target to hit. This is a remote position, however, you will manage clients across time zones which may require you to reasonably work before or after typical working hours. 

Your job will be to:

• Drive revenue growth with existing customers. Consistently achieve revenue growth and exceed quarterly revenue targets
• Own and execute renewals for a diverse customer portfolio.
• Manage end-to-end renewals, including quoting and CRM updates
• Punctual Renewals: Ensure all renewals occur on schedule.
• Maintain accurate CRM records.
• Identify growth opportunities and address potential risks
• Develop win-win negotiation strategies for renewals
• Efficiently handle high volumes of communication and tasks
• Provide insights into customer health and renewal status.
• Achieve financial and strategic targets for customer retention and growth.
• This role focuses on nurturing customer relationships and optimizing renewals for long-term success

You have the following experience and qualities:

• Professional— experience in forecasting, preparing, and delivering renewal quotes to customers and sometimes assist with more complicated commercial escalations (preferably ecommerce) 
• Personal — motivated self-starter, takes initiative, organized 

Professional experience

• 1-3 years of relevant experience in a client facing facing role at a SaaS/Software Company
• BA/BS degree preferred
• Prefer prior successful experience in start-ups
• Proficient in managing a substantial account volume, adept at identifying issues and opportunities, and providing solutions with strong process management, negotiation skills, financial insight, and adherence to policies
• Skillful at fostering relationships and working collaboratively with colleagues
• Agile and adaptable in response to changing priorities and organizational guidelines
• Client-Centric and driven to build strong relationships. Committed to the client’s success. 

Personal qualities

• Comfort in high energy, hard-working, close-knit team environment required
• Fluency in English and exceptional communication skills
• Thinks about a portfolio as a business - we want self-starters who are passionate about building this portfolio of accounts, and who thrive with the freedom and accountability of leading their portion of the businessUnderstand the priorities and timelines associated with each client, and execute appropriately with those in mind.

Excited? Join us and transform the future of commerce experiences.

The on target earnings (OTE) range for this position is $110,000-$140,000, consisting of base plus commission. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

About the role:

Do you enjoy driving customer satisfaction and working with customers to find creative ways to solve business challenges? Are you excited about nurturing relationships with users and learning about their business requirements? If so, the Forter Customer Success team might be a great fit. 

As a Commercial Account Manager, you will be a pioneering addition for a developing team within a top-class Customer Success department in China. You are responsible for ensuring high levels of satisfaction, driving adoption, and expansion of the use of Forter's product with Forter's customers in China. You will work closely with our pre-sales team to identify up-sell opportunities and renewal risks, and be engaged with cross-functional teams to successfully manage and resolve all issues affecting your customers. Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your technical aptitude for preventing problems as well as solving them will turn your customers into Forter advocates and long-term customers.

What you’ll be doing:

• Be the primary point of contact for driving customer success by building and maintaining strong relationships with existing accounts; acting as the primary business contract for all stages of the customer lifecycle including renewals and expansions
• Business Strategy: Lead QBRs and OBRs for customers, including monthly performance reviews regarding fraud trends and industry insights for a book of 35 - 40 customers
• Technical Aptitude & Product Knowledge: Support our customers and partners in their efforts to use Forter's products successfully through ongoing training and platform enablement
• Problem-Solving: Continuously manage customer concerns; leveraging your independent problem-solving skills for business escalations and Customer Support for technical solutions while creating paths to resolution
• Renewals: Independently own renewals forecasting every quarter highlighting and addressing any risks and potential churn, while providing creative solutions for preserving NDR
• Communication: Work closely with internal teams such as Customer Success, Customer Support, Pre-sales and Marketing to align strategies and ensure customer satisfaction
• Expansion Discovery: Identify opportunities for upselling additional products, services, or upgrades to increase account value and revenue; maintain accurate and up-to-date records of opportunities using Salesforce
• Customer Advocacy: Work with Marketing to explore PR opportunities, case studies, speaking opportunities, etc.
• Customer Feedback: Act as a voice of the customer and provide feedback to internal teams for product improvements and enhancements.
• Executive Presence: Build multi-threaded relationships internally and externally with key stakeholders to improve partnerships across the organization
• Growth Mindset: Stay updated on industry trends, competitive landscape, and our product offerings to effectively communicate value propositions to customers

What you’ll need:

• 1-2 years of Sales and/or Customer Success experience 
• Fluency in Mandarin and English is essential
• Strong communication and interpersonal skills, as well as excellent planning and organizational skills
• Proven ability to manage multiple accounts and prioritize tasks effectively
• Results-oriented mindset with a focus on achieving targets and driving revenue growth
• Analytical mindset with the ability to interpret data and extract insights
• Proficiency with Salesforce.com is a plus
• Self-motivated, proactive, and able to work both independently and collaboratively within a team environment
• Previous experience in account management, sales, or customer success is a plus

Benefits:

• Private health insurance, including vision and dental coverage
• Pension plan
• Generous PTO policy
• Half-day Fridays, every Friday
• Home office stiped

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Benefits:

• Competitive salary 
• Comprehensive and generous health insurance, including vision and dental coverage Stock options 
• Generous PTO policy 
• Half day Fridays

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.