About the Engineering Team: 

Our Engineering team lies at the core of the value we offer to our customers. We solve complex problems by working not only within our squads, but also by working collaboratively with other teams across the organization. 

Our tech stack includes Python, Net core (C#), MS SQL Server, Elastic Search, and more. If you are excited by solving complex technical challenges, this is the right place for you!

We are in a process of moving towards distributed data on cloud platforms and have challenging opportunities in optimizing both bulk and real-time processing!

Realtime Services Squad

What you’ll do

• Write effective, scalable code to help with development of back-end components to improve responsiveness and overall performance.
• Integrating user-facing elements into applications
• Deliver, maintain, support and improve new & existing features in our customer products
• Contribute to Shift’s new technologies adoption by monitoring technological development, driving research and building POCs
• Provide technical guidance to peer engineers and help them to upskill

What you bring...

• You have at least 4 years of experience in software development.
• You have strong Coding Skills: C# .Net Tech Agnostic comfortable with OOP
• You master some data streaming tools like Kafka, Spark, Flink, Beam…
• You have a good understanding of distributed data systems

• Familiar with Python Frameworks (like Django, Flask or Pyramid)
• Build and modify high-performance APIs and program
• Bonus: SQL Server and Elasticsearch in the data layer
• Create high-availability, low-latency, and high-performance applications
• Knowledge and understanding of AI/ML Fundamentals

• You often come up with new ideas to solve complex problems
• You are used to work closely with cross-functional teams includingProduct, data scientists or engineers
• You can communicate fluently in English.

 Recruitment Process

• HR Screening
• Technical Screening with a senior back-end engineer
• Second Technical screening with a technical lead
• Final Round with Hiring Manager 

#LI-BA1 #LI-ONSITE  #LI-HYBRID

As the Head of Delivery North America, you will play a pivotal role in ensuring Shift Technology’s success in the USA and Canada. You will lead the team or highly skilled project managers responsible for the delivery of our solutions to our clients, overseeing the end-to-end delivery process, from project inception to completion, ensuring that all client requirements are met with the highest level of quality and efficiency. You will report into our Global Head of Delivery.

What You'll Do...

• Manage the entire delivery lifecycle of our portfolio of projects in the US and Canada including participating in pre-sales as well as project inception, planning , execution, monitoring, and closure.
• Develop, coach and empower a highly skilled team of project managers with a focus on operational excellence, personal accountability, resilience, #MakeItHappen attitude, and spirit of collaboration
• Coordinate and collaborate with leaders from across Shift to align strategy, priorities, resources and execution across the Americas portfolio  (internal partners include Data Science, Customer Success, Sales and Solutions Consulting, Product, Engineering, Legal)
• Develop and maintain strong relationships with key client stakeholders, understanding their business context and needs, and  providing regular updates on project progress, addressing any concerns or issues, ensuring overall client satisfaction
• Proactively identify risks and issues that may impact project delivery and work with internal teams to mitigate them effectively.
• Drive continuous improvement initiatives to enhance delivery processes and methodologies 

What You Bring...

• Proven experience (12+ years) in delivery management role within the Enterprise SaaS industry
• 12+ years experience in Project Management, with at least 6+ years of experience leading and motivating a high performing team in the Enterprise Software/SaaS Industry
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams at all levels.
• Exceptional problem-solving and decision-making abilities, with a track record of successfully resolving complex issues in a timely manner.
• Highly organized and detail-oriented, with the ability to manage multiple complex, high visibility projects simultaneously while meeting deadlines.
• Strategic mindset balanced with day-to-day operational excellence.
• Relevant certifications in project management (e.g., CAPM, PMP, PRINCE2) are a plus.
• Insurance industry or Insurance software industry experience is a a plus.

Recruitment Process

• Talent Acquisition interview
• Advisor interview 
• Hiring Manager/Global Head of Delivery interview
• Head of Global Markets interview
• CEO interview

• Assist in the administration of SQL Server instances and participate in the management of ElasticSearch servers and instances.
• Contribute to the development and maintenance of T-SQL scripts for database management.
• Utilize PowerShell and Python for routine database operations.
• Support the migration of database infrastructure to cloud-based solutions, with a focus on Microsoft Azure.
• Collaborate with senior DBAs and cross-functional teams to enhance system performance, reliability, and scalability.
• Support the formulation and execution of backup, recovery, and archiving strategies.
• Monitor database performance and assist in resolving any issues under the guidance of senior DBAs.
• Participate in SQL and NoSQL projects, with an opportunity to learn and contribute to ElasticSearch and Azure Databricks initiatives.
• Assist in the implementation of technical standards for servers, instances, and databases.
• Document database architecture and contribute to the knowledge base.
• Provide technical support for database and application incidents.
• Work with the development team to optimize query performance and data modeling.

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2-3 years of experience in database administration, with hands-on experience managing SQL Server instances.
• Exposure to writing T-SQL scripts and interest in developing these skills further.
• Basic to intermediate knowledge of PowerShell and Python scripting.
• Familiarity with cloud technologies, especially Microsoft Azure. Experience with ElasticSearch, Azure Databricks and/or CosmosDB is a plus.
• A foundational understanding of database structures, principles, theories, and practices.
• Eager to learn, grow, and take on new challenges in a supportive environment.
• Good team collaboration skills and the ability to work effectively across departments.
• Strong communication skills in English.
• A genuine interest in advancing database administration and engineering skills, particularly in Azure environments.

YOUR ROLE

Customer Success teams are absolutely key to Shift’s future success as they engage our customers to drive adoption and demonstrate ongoing value. This critical function is responsible for onboarding new customers by engaging executives (Claims Director, Head of Fraud, CIO, etc.) in the launch of the solution, driving ongoing adoption, establishing success criteria, and managing renewals.  You will work with the rest of the Shift organization to uncover new ways to integrate Shift into the client and to help improve our products.

As a Customer Success Manager, you will be responsible for working closely with various internal and external teams, with a focus on helping our clients Claims departments and/or Anti-Fraud teams with advice and guidance, ensuring our solutions are successfully implemented, and steadily bringing value to their business.

YOU’VE GOT WHAT IT TAKES, IF YOU

• Have at least 5 years in the InsurTech or insurance industry working with SaaS/ AI/ or fraud technology-based products.  
• Strong Change Management skills and able to oversee multiple accounts simultaneously.  Global client engagement experience in LATAM and Canada is a big plus.
• Experience with System Implementations/ Data Analytics/ Data transformation
• Have partnered with a Delivery organization, lead client meetings in tandem with the Delivery organization, and partnered with Data Science and Delivery to deliver results to your client(s) 
• Have excellent communication skills, including oral written, and non-verbal; you know how to make complex things feel simple; can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
• Have experience leading client meetings, demoing solutions, working with external partner organizations, lending thought leadership for improvement of the existing solutions, as well as new solution ideation, and discussing current trends in P&C insurance
• Able to travel as needed (~30%, but can and will vary based on the needs of the organization)

YOUR RESPONSIBILITIES

• Drive retention and growth of clients by understanding their business needs and helping them succeed
• Enable successful roll-out of Shift technology to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Identify opportunities for customers to act as Shift advocates (e.g. testimonials, case studies)
• Analyze data on ongoing basis to identify trends, prepare for performance reviews, and deliver ad hoc reports to client
• Collaborate closely with Sales, Data Science, PM, Partners to support pilot customers, renewals, and expansion opportunities
• Marshall resources across the Shift organization as needed to support customers’ needs
• Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services;
• Represent the voice of the customer to inform our sales process and product roadmap
• Maintain a cadence of communicating with Insurance Claims, Fraud, or Underwriting leaders about their adoption trends, sentiment, and mining opportunities for deeper engagement

The Delivery / Project Management team is the cornerstone of our client relationships. We anticipate risks, communicate with both external and internal parties, develop and manage implementation plans, guide roadmap execution, and assist with identifying client needs. Our team is full of top performers who are committed to client service, inspired by challenging projects, and are always on the lookout for new learning opportunities.

As part of the project management team, you will be the cornerstone of client relationships. As a project manager, you will anticipate risk, communicate with both external and internal parties, develop and manage implementation plans, guide roadmap execution, and assist with identifying client needs.

You are based anywhere in Germany, full remote. Please make sure to submit your CV in English

What You'll Do...

• Work closely with our growing team to help increase our footprint in the German market.
• Manage overall delivery of the solution by linking Shift Technology’s and clients’ technical teams.
• Participate in stages of project selling (define project methodology and organization, validate client requirements, develop SOW, etc.)
• Play a role in shaping the internal workings of the company by executing on strategic internal projects to help us become more effective as a company.

What You Bring...

Shift’s project management team is filled with top performers who are committed to client service, inspired by challenging projects, and are always on the look-out for new learning opportunities.   

• You have excellent communication skills, both oral and written; you know how to make complex things feel simple;
• You already have 5-7 years experience in project management for IT and/or insurance companies.
• Delivery of insurance IT projects a plus.
• Being certified in PM certifications such as CAPM, PMP or Prince2 is a plus. 
• You are dynamic, curious and eager to learn, always looking to expand your fields of expertise.
• You show leadership by being proactive and taking ownership of your work; you often come up with new ideas to improve our service quality, and know how to get your teammates behind them.
• You are comfortable managing multiple projects and simultaneously dealing with the pressure of delivering excellent service to our customers.
• You are Business-fluent in German and English, additional language (French, Italian, Spanish, Portuguese, Dutch) is a plus.

Recruitment Process

• Talent Acquisition interview
• Case study
• Hiring Manager interview
• Head of Delivery interview 

The Delivery / Project Management team is the cornerstone of our client relationships. We anticipate risks, communicate with both external and internal parties, develop and manage implementation plans, guide roadmap execution, and assist with identifying client needs. Our team is full of top performers who are committed to client service, inspired by challenging projects, and are always on the lookout for new learning opportunities.

What you'll do...

As part of the project management team, you will be the cornerstone of client relationships. As a project manager, you will anticipate risk, communicate with both external and internal parties, develop and manage implementation plans, guide roadmap execution, and assist with identifying client needs.  

More precisely, you will:

• Manage overall delivery of our solutions by collaborating with Shift's technology teams such as data scientists and developers, as well as our client's management, business, and technical teams
• Ensure client satisfaction during the entire life-cycle of the project, full SDLC
• Participate in later stages of project and solution selling (define project methodology and organization, validate client requirements, develop SOW, POC evaluation and Impact, etc.)
• Contribute to the development of our business processes
• Define profitability methods (pricing, commercial offers and business cases)
• Play a role in shaping the internal workings of the company by executing on strategic internal projects to help us become more effective as a company
• Work closely with our growing team to help increase our footprint in the US market.
• Our offices are based in Boston and Chicago, and we are open to remote working.

What you bring...

Shift’s project management team is filled with top performers who are committed to client service, inspired by challenging projects, and are always on the look-out for new learning opportunities.   

• A minimum of 5 years of experience of Technical Project Management 
• Experience managing SaaS based projects and/or software integrations and development 
• Comfortable being in a client facing role, executing discovery presentations, and POC evaluations and impact
• You are dynamic, curious and eager to learn, always looking to expand your fields of expertise.
• You show leadership by being proactive and taking ownership of your work; you often come up with new ideas to improve our service quality
• You are comfortable managing multiple projects and simultaneously dealing with the pressure of delivering excellent services to our customers
• You know how to make complex things feel simple
• Studying for or being certified in PM certifications such as CAPM, PMP or Prince2 is a plus. 
  • Insurance / fraud industry exposure is a big plus 

As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:

Responsibilities:

• Manage a team (2) of Cloud Operations specialists in US
• Will be tasked with serving as the primary point of technical escalation contact
• You will be responsible for being the point of contact for any operational escalations within the organisation.
• Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
• Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.

• Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
• Monitor alerts and follow their evolution, escalate as needed.
• Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
• Maintain Linux and Windows systems, network, and security software/equipment.
• Apply security patches to the entire IT infrastructure.
• Deploy new client projects and infrastructure based on established requirements.
• Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
• Cultivate great co-worker and client relationships.
• Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Technical Abilities:

• Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
• Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
• Proficiency in Windows, Office, and Active Directory is required
• Infrastructure security experience - Patch and vulnerability management
• Backup knowledge and experience
• Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
• Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
• Familiarity with monitoring and logging solutions, such as Grafana (Required)
• Experience with Jira ticketing system and Confluence (good to have)
• Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
• Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Soft Skills:

• At least 1 year of experience as a lead is preferred
• Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise.
• Proactive and take pride and ownership of your work.
• Ability to work under pressure and still deliver excellent service to our customers.
• Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams.
• Ability to adapt your work to changing priorities as needed.

Tools:

• Microsoft Azure AD, Intune and Autopilot, Office 365, and G Suite.
• Windows Server, Linux (Centos and Ubuntu), MacOS.
• Microsoft Azure and AWS cloud native services.
• VMWare Data Centres.
• Palo Alto Firewalls, Palo Alto Prisma, Cisco WiFi, Cisco Switches.
• Automation driven - IaC (Terraform), Ansible, Python, Github. 
• Thycotic
• VMWare
• Veeam backups
• Atlassian products - Jira, Opsgenie, Confluence

#LI-REMOTE  #LI-ONSITE  #LI-HYBRID

As part of our Go To Market - Value Engineering team, you will leverage your in-depth knowledge of underwriting to provide technical and business insights that will optimize the value of Shift Underwriting solutions. In a highly collaborative role, your main mission is to identify and address the key business needs of insurer’s underwriting departments.

YOUR RESPONSIBILITIES

Help defining the Go-to-Market Strategy

• Identify the primary underwriting use cases to immediately address
• Define and explain the long term vision to justify carriers investments in underwriting risk assessment, fraud detection and automation 
• Work with Product Marketing to help segment the market (with the business variables around lines of business, State-specific situations) 
• Work with Solutions Consulting to present and agree on business use cases to focus on with the clients

Help driving the Go-to-Market Execution

• Work with Solutions Consulting to develop underwriting discovery questions and support pre-sales as needed in conducting client discovery workshops.
• Work with Sales Account Executives and Customer Success Managers to present the Shift underwriting vision to our prospects/clients, in particular the Head/Chief of underwriting
• Develop client success metrics, Key Performance Indicators, and business case documentation

Develop demo use cases 

• Work with the Go-to-Market management to define the key use cases (per product and state) to focus on
• Work with Solutions Consulting and technical teams to define areas of focus for the demo and develop demo use cases and talk tracks.
• Work with enablement to develop training materials and train the teams on the Underwriting Risk Detection use cases

YOU'VE GOT WHAT IT TAKES IF YOU

• Have established relationships with the decision makers for Underwriting solutions at the top US P&C Insurance Companies
• 10+ years of progressive experience working at/with Insurance companies Underwriting department
• Held a Director level role or higher
• Have a in-depth knowledge and understanding of the North American Insurance ecosystem
• Have excellent communication skills, including oral, written, and non-verbal; you master the art of making complex things feel simple
• Can tailor communication to the needs of internal and external stakeholders with confidence and versatility, and thus provide memorable and impactful insights
• Can successfully manage multiple projects simultaneously
• Have a university degree in a business-related field or commensurate experience

#LI-REMOTE#LI-HYBRID

Job Description Bank HERE

What You'll Do...

We are seeking an experienced and detail-oriented Administrative Assistant with
a minimum of 2 years of relevant experience and basic accounting knowledge.
The ideal candidate should be proficient in English, both in speaking and writing.
This individual will play a key role in supporting our daily administrative
operations and contributing to the overall efficiency of our organization.

• Administrative Support:
  Provide general administrative support such as managing phone calls, emails,
  and correspondence.
• Maintain organized and up-to-date filing systems for both physical and digital 
  documents (large volume of invoices).
• Basic Accounting Tasks:
• Assist in basic accounting functions, including data entry, invoice processing, and
  expense tracking.
• Collaborate with the finance team to ensure accurate and timely recording of 
  financial transactions (Monthly closing).
• Communication Skills:
• Communicate effectively in English, both verbally and in writing.
• Draft and edit documents, letters, and reports with a high level of accuracy.
• What You Bring...
• Minimum of 2 years of experience as an Administrative Assistant.
• Basic knowledge of accounting principles and practices.
• Proficient in English, both spoken and written.
• Strong organizational and multitasking skills.
• Detail-oriented with a high level of accuracy in work.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Knowledge of Netsuite software would be a plus.

YOUR ROLE

As a Product Marketing Manager at Shift, you will own the go-to-market plan and product positioning for Shift’s AI-powered products, which are helping to transform the insurance decision-making experience. At Shift, Product Marketing plays an instrumental role in defining the go-to-market strategy and driving growth for our products. The role is responsible for developing and communicating this story to both internal and external audiences to fuel awareness, understanding and demand.

You will develop a deep understanding of the insurance market landscape, product offerings, and coordinate across product, sales and marketing to ensure that Shift’s go-to-market teams have the knowledge and tools required to build pipeline, convert leads into opportunities, and win customers.

We will consider candidates based in Boston and the U.S. Northeast Region

YOUR RESPONSIBILITIES

• Own go-to-market strategy for new Shift AI-powered products
• Drive ongoing awareness building, growth and adoption of the products; including acquisition, cross-sell, and retention strategies
• Build relevant thought leadership content for buyer roles (e.g. white papers, brochures, social media, Web pages, online events)
• Build differentiated positioning, messaging and value propositions
• Support sales enablement with content such as playbooks, presentations, battlecards, scripts, training
• Conduct product specific market validation including message testing, win-loss analysis, pricing and packaging strategies
• Gather voice of customer to gain deep understanding of our customers and product feedback loops for both product and marketing teams 
• Perform competitive analysis and deliver competitive intelligence to the field
• Coordinate closely with Product Management to develop and manage market-facing product roadmaps
• Act as subject matter expert to sales, campaign/field marketing, and other Go-to-market functions

QUALIFICATIONS

• 7+ years of successful product marketing/product management experience in a B2B SaaS company
• Highly agile, ability to adapt in a fast paced environment with new and emerging products
• Growth minded – ability to analyze sales pipeline to detect and fix issues in the marketing and sales process
• Able to effectively partner with product management to understand product strategy and technical features
• Strong collaborator with field marketing, sales enablement, and creative teams to produce compelling content and campaign support
• Excellent communication skills, including oral written, and non-verbal; you know how to make complex things seem simple
• Strong  storyteller, with proven writing and presentation building skills - willing to sweat the details to get the messaging and positioning right
• Strong project management; able to organize, plan, prioritize, and meet product marketing deadlines
• Experience working with CRM, Marketing Automation and Sales Enablement systems such as Highspot, Seismic, Salesforce, Hubspot, Allocadia, etc.
• Knowledge of the insurance / financial services industry is preferred
• Knowledge of the AI/analytics space is preferred
• Based in the US (Boston Preferred)
• BA/BS/MBA/Equivalent Experience

 #LI-MG1

#LI-HYBRID

YOUR ROLE

Shift Technology is transforming the insurance industry with AI-driven decision solutions that enable insurers to make better, faster decisions with greater accuracy. To achieve this, our Global Marketing team is seeking a talented Senior Graphic Designer for approximately three months. This Designer will contribute on a broad variety of visual design tasks as we grow the Shift brand, develop and deploy new materials, and create a world class content engine. This role will report to the Senior Art Director and join a team of internal and external talent in a creative studio setting.

YOUR RESPONSIBILITIES

• Collaborating with internal and external design talent on general creative requests such as: white papers, infographics, data sheets, website materials, social media assets, event collateral, presentation decks, and more
• Staying up to date on the latest presentation design trends to offer fresh new ideas while working within the Shift brand guidelines
• Building beautiful and user-friendly templates to support Shifters outside of the Design team
• Working with partners to develop materials that respect both brands
• Working with other designers to collaborate and share files throughout a project lifecycle
• Working within the Creative Studio team and greater Marketing team across Asana, Slack, and other channels to facilitate collaboration and organized workflows
• Length of project approximately 3 months

QUALIFICATIONS

• Strong design portfolio demonstrating a command of typography, color and layout
• Experience working in an agency setting or on a B2B marketing team, preferably in the technology space
• Demonstrated ability to work within established brand guidelines while finding fresh and creative solutions to design problems
• Excellent communication, time management and problem-solving skills
• Ability to create high-level work in a fast-paced environment
• Strong attention to detail
• Expert creating presentations (Google Slides and PPT), social graphics and layout documents using Styles
• Experience using project management software (Asana, JIRA, etc.)

REQUIREMENTS

• InDesign
• Illustrator
• Photoshop
• PowerPoint/Google Slides
• Basic illustration skills (i.e., icons)
• Bonus: Basic HTML/CSS skills, or an interest in developing in this area

As a member of Shift Technology’s QA team, part of the greater tech team, you will be working on the whole QA process implementation on the Shift Technical platform (the core of all our products!).

More specifically in this role you will:

• Understand our clients need and establish the relevant test strategy to ensure that the product will fit
• Be part of a developers team in Agile cycle to test new features and ensure the quality of the product: Analyse test results and coordinate with development teams for bug fixes.
• Identify and implement automated tests with development teams in Agile cycle
• Identify and implement automated tests in the QA validation phase
• Identify and setup automation frameworks for new type of tests
• Create and lead comprehensive test campaigns on your product
• Communicate with different teams (Developers, Data Scientists, Product Owners)
• Participate to comprehensive test campaigns on different products
• Drive and help to establish best practices and testing processes by promoting the “test culture” inside the company

WHAT WE ARE LOOKING FOR

• Min. Bachelor of Science Degree in Electrical Engineering or Computer Science; or equivalent experience is required
• You have about 3-5 years of experience in QA and test automation
• You are ISTQB foundation certified
• You have significant automationexperience with at least one of UItests, backendtests, APItests, performancetests, stresstests
• Familiarity with QA tools and techniques, bug tracking systems, test design and execution, test case management tools
• Programming experience (especially writing integration, API and automated tests), in any language, is a big plus
• Ability to identify and clearly document issues for resolution
• Ability to work collaboratively within a team environment of engineers to meet aggressive goals and high quality standard
• Must be team focused, excellent communicator and collaborative demonstrated experience working with cross functional teams
• Demonstrated ability to have completed multiple, complex technical projects
• Excellent communication and working proficiency in English and in French

Nice to have:

• ISTQB Advanced certified
• Agile Tester certified
• Experience with final client 
• Experience with performance testing
• Development/scripting skills
• Experience with test automation using JavaScript Ui testing

RECRUITMENT PROCESS

Phone Screening ( 30 min.)

Interview with QA Engineer 

Interview with  Dev Team Lead or Product Manager (30-45min)

Interview with QA Lead (30-45min)

YOUR ROLE

 Shift’s Global Marketing team is seeking a talented Marketing Project Manager. This role will contribute to a broad variety of projects as we plan and execute Shift marketing efforts. The role includes the resourcing and project management of creative studio projects, the planning and project management of broader marketing initiatives including brand campaign deployment, process modifications, and proposals  to streamline global team workflows, and ownership of Shift’s marketing content & collateral database(s) and versioning control. This role will report to the Director, Digital & Brand and join a global team of marketers to push the needle on global marketing team performance and output.

YOUR RESPONSIBILITIES

• Intake, process, prioritize and assign resources for creative studio & design deliverables
• Collaborate with internal and external stakeholders to project manage creative requests such as: white papers, infographics, data sheets, website materials, social assets, event collateral, presentation decks, and more
• Build and maintain a clear understanding of the overarching marketing content & collateral library, and devise a plan to streamline organization and versioning management
• Understand and communicate brand tone & style guidelines to the global marketing team
• Work with field marketing & digital marketing to brainstorm, timeline, and track marketing campaigns
• Partner with product marketing, sales enablement, associations, and other cross-functional teams at Shift to project manage and deliver collateral
• Working within the Creative Studio team and greater Marketing team across Asana, Slack, and other channels to facilitate collaboration and organized workflows
• Leverage top-of-mind PM methodologies to drive improve visibility, resource allocation, and time management across the marketing team (e.g. Agile including Kanban, Lean, Waterfall, etc.)
• Collaborate with marketing leadership to define and plan quarterly and annual marketing objectives, and support the mapping of those for reporting against progress for the CMO
• Where applicable, work with Marketing Ops to identify where additional marketing documentation is needed, which communication channels should be used, and what tools can be used as supporting resources for team process changes
• Support the project management of global brand campaign execution
• Use data and analytics to drive marketing decisions whenever possible
• Remain up to date on the latest industry trends and marketing best practices, and share those out with the marketing team

QUALIFICATIONS

• Bachelor’s degree in business administration, marketing, or related field
• 5+ years experience working in an agency setting or on a B2B marketing team, preferably in technology
• Experience working with international organization or clients in international markets
• Demonstrated ability in implementing or evolving project management methodologies and workflows
• Direct experience with project management software, including Asana, JIRA, or similar
• Have examples of traffic-controlling creative projects, design requests, and strategic marketing initiatives
• Excellent written and verbal communication skills
• Ability to synthesize marketing information and work with executive management and marketing leadership to develop project plans
• Comfortable with ambiguity; flexible and adaptable in the face of a rapidly changing projects and priorities
• Demonstrated ability to work within established brand guidelines while finding fresh and creative solutions to complex design problems
• Excellent communication, time management and problem-solving skills
• Particularly strong attention to detail, while at the same time Interested in “the big picture”
• Experience with Google Suite, HubSpot and Highspot a plus
• Experience developing slides, including PowerPoint/Google Slides
• PMP or PMI certification

Our Technical Platform Product Managers define, build and grow products that solve real problems for insurers and help drive the evolution of Shift’s technical platform. Our Product Managers lead complex, multi-disciplinary engineering projects and coordinate these projects through the software development lifecycle. We mobilize cross-functional teams, delivering solutions for scale and data-driven decision making to refine, launch, and take-to-market our solutions that delight our customers.  Great products led by great product managers can make a magnitude of difference in the success and scalability of Shift and our impact on insurance.

What You'll Do...

Shift has strong development and R&D teams building solutions supported by applied machine learning and big data analysis. Your role will be to:

• Provide a product vision, distilled from insights into our users and market, and work with other teams to build towards it 
• Play a key role in a culture of rapid delivery and iteration based on testing, measurement and feedback
• Build reliable, scalable systems in the Cloud
• Work closely with our Engineering and Data Science teams to construct and deliver on an ambitious technical vision

#What You Bring...

• 4+ years in software Product Management or in another profession related to software development
• A technical background (ideally computer science, software engineering, information systems)
• Strong working knowledge of data structures and algorithms
• Ability to lead and influence teams, building consensus, without formal authority
• Someone who is dynamic, curious and eager to learn
• Business fluency in English. Fluency in French is a plus.
• Insurance and/or vertical software product experience is a plus, but is not required

Recruitment Process

• Talent Acquisition interview
• Interview with a product manager
• Interview with engineering leaders/partners
• Interview with the Head of Product

LI-MG1    #LI-REMOTE

The Sales team is responsible for driving new business. We work closely with teams across the business to identify client pain points and highlight how our software is a solution to our client’s problems. Discovery calls, relationship building and complex deals make our days diverse and exciting!

What you'll do...

This individual can be located anywhere in the Midwest area

As part of our globally growing sales team, you will be a key player in helping us scale our business and rolling out Shift Technology solutions to new clients. Your role in the Shift adventure will be to grow the Health Insurance business in the United States.

The solution we provide is key to our customers that is why you will be managing C-level relationships within the country's Health insurance ecosystem.

• Develop and implement strategic territory plan to ensure Shift exceeds its revenue objectives
• Identifying new opportunities and the right customer stakeholders within Midwest Territory 
• Independently and collaboratively strategize for solving deal-level challenges;
• Work on and submit proposals and contracts to customers.

What you bring...

• Have at least 5 years of successful experience selling large, complex enterprise-grade SaaS solutions to Insurance Payers business units (Utilization Management, Provider Management, CFO, SIU)
• Have a deep Health Plan knowledge
• Have existing relationships within the Payer ecosystem
• Drove SaaS selling of $500K and above across a multiyear contract
• Worked with a partner ecosystem to deliver results and scale
• Have an understanding of pipeline creation, and a keen ability of negotiation skills
• Have excellent communication skills, including oral written, and non-verbal; you know how to make complex things feel simple;
• Can tailor communication to the customer’s needs with confidence, and can effectively deliver memorable presentations leveraging storytelling skills;
• Are a strategic thinker to systematically solve problems and hypothesize possible pain points and implicit needs;
• Are effective at networking and can identify the right customer stakeholders and build connections quickly to drive consensus for deals
• Can manage multiple opportunities simultaneously
• Have a university degree in a business-related field

We are currently seeking a Manager of Solutions and Consulting to lead our team of five Business and Solutions Consultants in the Americas.  Under your leadership, our team brings insurance expertise, technical knowledge, business process acumen, and data analytics insights to develop and set up technology led solutions to solve the toughest problems of our prospective and existing customers.

Our Solutions and Consulting team acts as a trusted advisor and are actively engaged through the entire customer journey. They support our customers and teammates in translating their Business Strategy and future ambitions into a roadmap and solid architecture.  This team is critical to our future success as they are a key partner in the adoption, value creation, cross sell, and renewal of our solutions by our prospects and customers. 

­What You'll Do

Lead and scale a high performing team

• Enable - through partnership with departments across Shift, develop specific team enablement, sales win strategies, best practices, white papers, and professional development toolkits and more to position them and Shift as an industry leader and expert
• Empower- coach and mentor your team
• Motivate- establish KPIs and create a strong sense of ownership and purpose to deliver on Shift’s value proposition

Make It Happen

• Leverage customer insights, internal relationship and operational business consulting skills to create and execute team strategy
• Partner with your Go To Market teammates to drive operational excellence (Account Executives, Sales Ops, Enablement, Customer Success, Marketing)
• Work closely with business partners across Shift to drive key outcomes and achieve revenue growth (including Data Science, Product, Delivery, Engineering, Legal, and Finance)

QUALIFICATIONS

• 5+ years of experience leading a professional consulting team
• 7+ years as a full-cycle Solution Consultant, ideally with deep SaaS experience 
• 3+ years of experience in the insurance industry
• Excellent presentation and executive engagement skills
• Deep understanding of sales processes and commitment to execution (customer journey, sales process, customer decision-making process, etc.).
• Hands-on management experience; capable of staffing, managing, mentoring, and driving a highly motivated and productive Solutions and Consulting organization. 
• High level of energy, drive and resourcefulness with the ability to work in a fast-moving technology environment. 

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