Job Description

QAD is seeking an experienced Customer Success Senior Manager who will manage, direct and motivate a team of Customer Success Managers in EMEA. You will develop and implement strategies that impact organizational sales goals; manage activities and deployment of CSMs with a focus on achieving and surpassing sales support goals and priorities. You will provide updates to Sales management team on accounts, account development for active revenue and funnel for passive revenue, Visions and account plan metrics and funnel. In addition, you will be responsible for monthly planning programs, lead generation, Vision closing and Health check program. Apart from this, you will be responsible for employee performance development, career planning and training in customer service skills, products and sales.

Travel is required to customer sites and QAD arranged events (20%-40% of the time, as necessary)

Customer success and sales experience is necessary for this role.

This is a fully remote opportunity from Spain.

What You’ll Do:

• Establish goals for CSMs and support staff. Manage implementation of goals—monitor communication, activities and priorities and oversee deployment of staff to ensure that goals are met.
• Build relationships with other departments to achieve the organization's goals and objectives including: Develop Strategic plan for passive revenue with Regional Sales VP and RVP; participate in Region Sales strategy for active revenue including Focus areas (products/services), large opportunities; meet with Region Sales VP to assess progress, adjustments and required actions; participate in account/opportunity development and strategy plans with (active) Sales in a Challenger approach; attend customer meetings as requested by Sales Rep/VP Sales; support Sales in developing customer-facing content.
• Ensure that all corporate directives regarding sales themes, strategies and pricing are followed. Communicate these directives to Customer Success team in geographic area. Control all pricing within guidelines; contact Sr. VP and VP for special circumstances.
• Facilitate new processes, tools, communications, methodologies and training to ensure Customer Success program’s success across teams and departments throughout QAD. Maintain sales statistics for area; present and communicate forecasts and results regarding Visions, account plans, customer care, UCA and lead gen to Direct Sales Management on a regular basis. Track daily activities as required.
• Assist sales team in closing difficult UCA sales or potential high-volume customers and in resolving customer problems. Handle escalations as needed with VP and Sr VP.
• Support lead generation program for Customer Success installed base accounts. Work with regional and corporate Marketing to gather requirements and features from customers and their communities to augment sales, marketing, development, support, product management, and business and technology partnerships.
• Establish staffing and training needs, goals and timetables to support growth goals. Provide feedback for performance development and succession planning. Work with staff to define personal development goals and succession planning implementation.

Qualifications

• Education/Licenses:  Bachelor’s in Business, Marketing or any other relevant field
• Experience: 4-5 years of customer success management experience; 4-6 years of previous experience in sales or customer success in ERP, SaaS or software will be of significant importance;
• Computer skills:  Proficient in MS Office, Google Suite, MS Project, Netscape Web Browsers, or other QAD equivalent software.
• Fluent English communication skills both spoken and written are mandatory
• Superior problem solving skills. Proven ability to manage detail on multiple projects simultaneously.
• Excellent verbal, written and presentation skills. Must be able to set priorities and direct activities towards meeting those objectives. Has thorough knowledge of the organization’s products/services.
• Have a reputation with cross-functional teams of being collaborative, innovative, inspirational, accountable, and reliable
• Personify a ‘lead by example’ management style, with a willingness to get into the trenches with your team when needed

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Job Description

We are seeking a skilled DevOps Engineer to join our global and fully remote DevOps team. The ideal candidate will be located in Poland and join our existing DevOps team within the QAD Engineering division.

The DevOps team is responsible for designing, implementing, and maintaining our infrastructure and application deployment toolset, as well as being DevOps evangelists for QAD. The DevOps team works closely with our development, cloud operations, technical quality and observability teams to streamline our release, deployment and cloud operations processes.

What you’ll do:

• Design, implement and continually improve product release automation for QAD applications.
• Build and maintain the continuous integration and continuous delivery (CI/CD) pipelines for QAD products.
• Drive enthusiasm and promote adoption of the principles and philosophy of the DevOps methodology across all engineering and operations teams.
• Mentor and share best practices and new technologies across the organization, including automation, continuous integration, continuous delivery, and monitoring.
• ​​Continuously improve our DevOps processes and practices to optimize efficiency and reduce downtime.
• Work with the development teams to define and implement automated build and testing strategies.
• Design, implement, and maintain our infrastructure as code (using Terraform) and Gitlab pipelines to enable efficient release, deployment and management of QAD’s products.
• Utilize Helm to manage Kubernetes applications and facilitate deployment orchestration.
• Implement and maintain ArgoCD for continuous delivery of applications to Kubernetes clusters.
• Collaborate with development teams to optimize application performance, scalability, and reliability in production environments.
• Collaborate with our Observability and Cloud Operations team to monitor and maintain the health of our infrastructure, ensuring high availability and performance.
• Stay up-to-date with industry trends, best practices, and emerging technologies in DevOps and cloud computing.

Qualifications

What you'll need:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3+ yearsof proven experience as a DevOps Engineer, Software Engineer or similar role.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Strong proficiency with GitLab or equivalent for CI/CD.
• Solid experience with Terraform for infrastructure as code.
• Experience with containerization technologies such as Docker and container orchestration platforms like Kubernetes. 
• Experience with GitOps (ArgoCD or any other) for continuous delivery to Kubernetes.
• Experience with AWS or any other public cloud service and a good understanding of cloud computing principles.
• Experience with build tools such as Maven.

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Job Description

We are seeking a highly motivated and experienced Product Owner to join our dynamic team. In this role, you will be responsible for leading and driving the research and development efforts for QAD’s Foreign-Trade Zone (FTZ) solution. As a Product Owner, you will be a crucial link between the business stakeholders, R&D teams, and technical development teams, ensuring that our  Foreign-Trade Zone solutions are innovative, competitive, profitable, and meet the evolving needs of our clients.

Key Responsibilities:

1. Product Vision:Work closely with Product Management to develop and maintain a clear product vision, strategy, and roadmap for our Foreign-Trade Zone products. This includes understanding market trends, legislative landscape, client feedback, and technology advancements.

2. Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, ensuring alignment with business objectives and client needs.  

3. R&D Alignment: Collaborate and work closely with cross-functional teams to ensure on-time and on-budget delivery of product features and enhancements.

4. Feature Definition: Create detailed feature specifications, user stories, and acceptance criteria, ensuring a clear understanding of the desired outcomes for development teams.

5. Prioritization:Prioritize product features based on incremental revenue, strategic value, competitive differentiation, client impact, and technical feasibility.

6. Iteration Planning: Participate in Agile development processes, define sprint goals, and ensure the team's work aligns with the product roadmap.

7. Product Testing: Collaborate with quality assurance and testing teams to ensure product quality, and conduct user acceptance testing.

8. Market and Competitive Analysis: Continuously monitor the FTZ market and competitive landscape to identify opportunities for product improvement and innovation.  This may include Thomson Reuters, Descartes, MIC, E2Open, OCR-inc and others.  Digest FTZ intelligence from analysts, thoughtleaders, and competitors to be aware of new trends and technologies.

9. User Experience (UX):Work with UX/UI designers to create user-friendly and visually appealing interfaces, considering user needs and feedback.

10. Stakeholder Communication:Maintain open and transparent communication with stakeholders, ensuring that they are informed about the product's progress and any potential issues.

11. Product Launch:Plan and execute product launches, including go-to-market strategies, user training, and documentation.

12. Product Performance Tracking: Establish and monitor key performance indicators (KPIs) to assess the product's success and make data-driven decisions for further improvements.

Qualifications

• Bachelor's or Master's degree in a related field (e.g., Finance, Computer Science, Business, or Engineering).
• 3 - 7 years of related experience, preferably in a global enterprise software company that markets SaaS based global trade management products including Foreign-Trade Zone management and experience with the U.S. Customs’ Automated Broker Interface (ABI) system.
• The ideal candidate will have a deep understanding of the U.S.  Foreign-Trade Zone rules,  regulations and operating requirements, including all types of  related transactions and document types. .
• Understand the business value of adopting Foreign-Trade Zone software  including duty reduction and deferral.
• Exceptional communication and interpersonal skills.
• Analytical mindset and ability to make data-driven decisions.
• Familiarity with technology and software development processes.
• Strong leadership and teamwork skills.

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Job Description

QAD is seeking an experienced GTTE Technical Consultant  who is passionate about working with customers, understanding their business needs, combine excellent technical and product knowledge to develop world class solution and a strong focus on quality software solution development. Take the lead in designing and implementing software solutions for QAD-GTTE/TMS global customers. Through creativity and team collaboration, you’ll be working with QAD supply chain customers and closely with QAD Application teams. 

You will be a key member of the QAD GTTE/TMS resourcing (services) team  responsible for technical consulting with the customer, liaising with the QAD Application teams, process & technical design, implementation support on technical side, training  and various application configurations. 

What You’ll Do:

• Technical Consultancy related to QAD supply chain products (QAD-GTTE / TMS)

• Analyze, develop, enhance and configure GTTE application Includes creation of test plans, design specification, development and unit testing , schema design, prototyping and documentation.

• To get involved as a technical expert for multiple complex services GTTE/TMS projects.

• Participate in requirement gathering discussions with the Customer or Application consultants to ensure completeness and sign-off on requirements from customer.

• Provide detailed technical estimations.

• Create WBS for complex requirements to ensure that the broader team understands it.

• Designs & develops high quality software solutions & other related projects.

• Work along with GTTE services project team to achieve deadlines.

• Implementations and resolving customer related queries with efficient response time.

• Provide technical-Functional support to customer for project key milestones (CRP,UAT, Go-live).

• Introduce procedures/tools and follow best practices for project implementation phases.

• Learn new modules/functionalities through self-study, on-line training, On-Job learning and class room training.

• Maintain relationships and clear communication with the client. 

• Ensure clients view QAD services as a trusted advisor. 

• Other duties as assigned.

Qualifications

• Education/Licenses: Bachelor's degree in software engineering or computer science. BE / MCA / MCM / MSc. Comp Science/ or any equivalent degree

• Minimum 5 to 8 yrs of experience for Technical/development 

• Good knowledge of OpenEdge Progress programming, programming Standards

• Basic Java Knowledge

• Basic SQL programming knowledge

• Software Product/services project implementation and training experience 

• Computer skills: Proficient in MS Office, Google Suite 

• Fluent English communication skills both spoken and written are mandatory

• Feel a deep sense of ownership, accountability, pride, and passion for your work

• Have a reputation with cross-functional teams of being collaborative, innovative, inspirational, accountable, and reliable

• Good Analytical, logical & Technical skills and ability to understand the business needs. 

• Strong desire to learn, develop and grow with in the organization

• Able to work under pressure, multi-task & prioritize work

Advantage:

• Web based application experience 

• Any supply chain certification 

• An experience in transportation solutions or logistic including  export, supply chain management, import, trade compliance, carrier integrations

• Knowledge of shipping documentation and customs processes

• QAD or any other ERP product knowledge 

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Job Description

QAD Service Delivery is driven by a passion for creating exceptional customer satisfaction. We achieve this by applying quality service and concepts that reduce customer effort and drive customer loyalty. 

We are looking for a Customer Cloud Service Delivery Manager who has the skills, qualifications, and commitment to help us achieve this goal. If you are looking to join an exceptional team of dedicated professionals driven by a desire to deliver world-class customer service we welcome you to consider joining our team at QAD.

What You’ll Do:

• Provide communication and the overall management of the client relationship to ensure optimized and uninterrupted service delivery for small to moderate size QAD customers

• Work with the delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business

• Manage all administrative activities (Cloud Portal updates, SLA report generation, status reporting, maintain enterprise applications, call escalations, maintenance window communications/facilitations, environment uptime corrections on a timely basis)

• Coordinate with Cloud PMO the facilitation and monitoring of the new project on-boarding and project implementation tasks/milestones to be delivered as per plan. Provide constant communication between Service Delivery Center (SDC) and Services project team with any escalations and requests

• Ensuring all major incident management, change and problem management and tracking all escalations and major incidents that appear on the client's side

• Monitor Cloud Operations service delivery contract adherence for respective customers and that SLAs are delivered. Escalate to the Cloud management as required

• Collaborate with SDC, Global Support and Services to provide closure to customer escalated issues, concerns and support calls

• Monitor customer satisfaction via the Service Delivery Scorecard. Provide formal Monthly Service Reviews and Service Reports

• Keep up to date on all Cloud Processes and procedures

Qualifications

What You’ll Need:

• Education: Bachelor’s degree in Computer Science or Business or equivalent relevant experience

• At least 2 years of professional experience as a Project Manager preferably in manufacturing, business, customer service or support capacity sector

• Computer skills: ERP implementation life cycle knowledge, knowledge of production systems operations and working knowledge of WAN/LAN technology.  Operating systems Windows, Linux, Unix, database concepts and backup, recovery and process alerting tools.  Project tools such as MS office. MS Project and/or Smartsheets is a plus

• Other knowledge or skills: Studies/trains toward certifications ITIL, PMP, Customer Management capabilities, SDLC understanding, systems administration. Interaction with clients as directed on issues such as reporting, issue resolution and data gathering. Able to multitask.

• Soft skills: Very good communication and negotiation skills, result orientation, being proactive and well organized. Advanced analytical skills and being able to exercise judgment within defined procedures and practices to determine appropriate action. 

• English on professional level is a must have

What we will offer:

• Being a part of an international team with all kind of different cultures
• Supportive organization which is focused on employee care and work-life balance
• Stable employment and a place of work where you can feel an important, valued  member 
• Career development opportunity and possibility to participate in field trainings, language courses 
• Multisport card, private insurance, private medical care, internal events

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Job Description

The Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.

Before applying, please read below:

This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.

Bilingual in English and Spanish required

Responsibilities

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments 
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers 
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

Qualifications

• Fluent in both English and Spanish
• Senior Operations Leadership experience in manufacturing environments
• Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager 
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
• Ability to develop/maintain strong relationships with clients and internal teams 
• Excellent interpersonal and organizational skills
• Strong written and verbal communication skills
• Sound judgment and excellent assessment skills
• Ability to manage time effectively and to work in a high paced, high growth environment
• Ability to prioritize tasks within active projects to meet critical path deadlines
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
• Able to learn software required to perform successfully in this position
• Programmable Logic Controller (PLC) experience and familiarity is desired, but not required
• Must be able to provide proof of valid state drivers license

Education/Experience

• BA or BS – Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
• 2 years in a similar position, providing direct coaching to business clients, is desired but not required

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Job Description

QAD is seeking a Senior Application Security Engineer. As an Application Security Engineer, you will play a critical role in ensuring the security and integrity of our organization's applications and software systems. You will be responsible for identifying and mitigating security vulnerabilities, conducting risk assessments, and implementing robust security measures to safeguard our applications against potential threats. This role requires a deep understanding of application security best practices, emerging threats, and the ability to work collaboratively with development teams to integrate security seamlessly into the software development lifecycle.

What you’ll do:

• Conduct comprehensive security assessments and penetration testing of applications to identify vulnerabilities and risks.
• Collaborate with development teams to review code, offer guidance on secure coding practices, and assist in remediation efforts.
• Work with software architects to integrate security into application design and recommend security controls.
• Develop and maintain threat models for applications, aiding in the creation of mitigation strategies.
• Educate development teams on secure coding practices and stay informed about evolving security threats and best practices.
• Assist in investigating and responding to application-related security incidents, collaborating with the incident response team.
• Create and maintain documentation on application security policies, procedures, and guidelines.
• Generate reports on security assessments and findings.
• Coordinate with cross-functional teams to integrate security into the software development lifecycle.
• Collaborate with external security organizations and researchers to stay updated on emerging threats and vulnerabilities.
• Define secure application architectures for SaaS applications.
• Develop automated processes for SCA, DAST, and SAST.
• Integrate security testing tools into CI/CD pipelines for continuous security assessments.

Qualifications

What you'll need:

• A bachelor's degree in a relevant field such as Computer Science, Information Technology, Cybersecurity, or a related discipline
• 3-5 years of experience in network security with a strong focus on AWS, GCP, and cloud architectures.
• Excellent written and verbal communication skills in English.
• Senior level programming and scripting skills (Java, Python, TypeScript)
• Proven experience in application security, with a strong understanding of secure coding practices.
• In-depth knowledge of common application security vulnerabilities (OWASP Top 10) and the ability to remediate them.
• Experience with tools and techniques for vulnerability assessment, penetration testing, and code review (Veracode, Snyk, SonarQube).
• Familiarity with security standards, frameworks, and compliance requirements (SAML, OIDC, OAuth, Spring Security).
• Excellent communication and collaboration skills.
• Relevant certifications such as CISSP, CSSLP, or CEH are a plus.

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Job Description

QAD is seeking an Application Security Engineer. As an Application Security Engineer, you will contribute to ensuring the security and integrity of our organization's applications and software systems. You will assist in identifying security vulnerabilities, conducting risk assessments, and implementing security measures to protect our applications from potential threats. This role requires familiarity with application security best practices and the ability to collaborate effectively with development teams.

What you’ll do:

• Assist in conducting security assessments and penetration testing of applications.
• Support development teams in code review and analysis for security vulnerabilities.
• Collaborate on integrating security measures into application design.
• Participate in evaluating and recommending security controls for applications.
• Assist in developing and updating threat models, and contribute to mitigation strategies.
• Educate development teams on secure coding practices and stay informed about security threats.
• Support incident response team in investigating and mitigating security incidents.
• Contribute to maintaining documentation on security policies and procedures.
• Assist in generating reports on security assessments and recommendations.
• Work with cross-functional teams to integrate security into the software development lifecycle.
• Collaborate with external security organizations to stay updated on threats and vulnerabilities.
• Maintain automated processes for SCA, DAST, and SAST.

• Integrate security testing tools into CI/CD pipelines for continuous security assessments. (Gitlab, Terraform, AWS Inspector) 

Qualifications

What you'll need:

• A bachelor's degree in a relevant field such as Computer Science, Information Technology, Cybersecurity, or a related discipline.
• 2-3 years of experience in application security with exposure to AWS, GCP, and cloud architectures.
• Strong programming and scripting skills (Java, Python, TypeScript).
• Effective written and verbal communication skills in English.
• Familiarity with common application security vulnerabilities (OWASP Top 10) and remediation techniques.
• Exposure to tools and techniques for vulnerability assessment, penetration testing, and code review, for example: Veracode, Snyk, SonarQube, Burp Suite.
• Knowledge of security standards, frameworks, and compliance requirements (SAML, OIDC, OAuth, Spring Security).
• Good communication and collaboration skills.
• Relevant certifications such as CISSP, CSSLP, or CEH are a plus.

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Job Description

QAD Service Delivery is driven by a passion for creating exceptional customer satisfaction. We achieve this by applying quality service and concepts that reduce customer effort and drive customer loyalty. 

We are looking for a Cloud Service Delivery Manager who has the skills, qualifications, and commitment to help us achieve this goal. If you are looking to join an exceptional team of dedicated professionals driven by a desire to deliver world-class customer service we welcome you to consider joining our team at QAD.

What You’ll Do:

• Provide communication and the overall management of the client relationship to ensure optimized and uninterrupted service delivery for small to moderate size QAD customers

• Work with the delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business

• Manage all administrative activities (Cloud Portal updates, SLA report generation, status reporting, maintain enterprise applications, call escalations, maintenance window communications/facilitations, environment uptime corrections on a timely basis)

• Coordinate with Cloud PMO the facilitation and monitoring of the new project on-boarding and project implementation tasks/milestones to be delivered as per plan. Provide constant communication between Service Delivery Center (SDC) and Services project team with any escalations and requests

• Ensuring all major incident management, change and problem management and tracking all escalations and major incidents that appear on the client's side

• Monitor Cloud Operations service delivery contract adherence for respective customers and that SLAs are delivered. Escalate to the Cloud management as required

• Collaborate with SDC, Global Support and Services to provide closure to customer escalated issues, concerns and support calls

• Monitor customer satisfaction via the Service Delivery Scorecard. Provide formal Monthly Service Reviews and Service Reports

• Keep up to date on all Cloud Processes and procedures

Qualifications

What You’ll Need:

• Education: Bachelor’s degree in Computer Science or Business or equivalent relevant experience

• At least 2 years of professional experience as a Project Manager preferably in manufacturing, business, customer service or support capacity sector

• Computer skills: ERP implementation life cycle knowledge, knowledge of production systems operations and working knowledge of WAN/LAN technology.  Operating systems Windows, Linux, Unix, database concepts and backup, recovery and process alerting tools.  Project tools such as MS office. MS Project and/or Smartsheets is a plus

• Other knowledge or skills: Studies/trains toward certifications ITIL, PMP, Customer Management capabilities, SDLC understanding, systems administration. Interaction with clients as directed on issues such as reporting, issue resolution and data gathering. Able to multitask.

• Soft skills: Very good communication and negotiation skills, result orientation, being proactive and well organized. Advanced analytical skills and being able to exercise judgment within defined procedures and practices to determine appropriate action. 

• English on professional level is a must have

What we will offer:

• Being a part of an international team with all kind of different cultures
• Supportive organization which is focused on employee care and work-life balance
• Stable employment and a place of work where you can feel an important, valued  member 
• Career development opportunity and possibility to participate in field trainings, language courses 
• Multisport card, private insurance, private medical care, internal events

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Job Description

As a Business Development Representative, you will be responsible for driving lead generation and business development activities. You will partner closely with Marketing to drive incremental returns from all marketing campaigns and promotions, as well as leverage creative thinking skills and data to uncover new business opportunities. This position requires a true hunter mentality with the ability to manage and work to uncover new business opportunities that align with our manufacturing and supply chain solutions.

What You’ll Do:

• Serve as a specialist in lead generation activities to execute the company’s sales and marketing strategies, by initiating contact with prospects and performing early discovery to identify qualified guides in specific vertical markets, geographic regions and/or assigned target accounts
• Evangelize the company’s value proposition, solution offerings and use case scenarios through phone, email, and social communications with Executive, Director, Manager and Technical level prospects
• Execute outbound prospecting best practices with targeted calls, emails, and social touch points daily, with all activities documented in our CRM system according to established guidelines
• Draft appropriate strategic messaging for direct communication and gather market intelligence from business development activities
• Assess which prospects will result in revenue for the organization and take action to pass to sales

Qualifications

• Bachelor’s degree preferred
• 3 years experience in B2B new business development for complex enterprise software  
• Demonstrated success calling on technology stakeholders of complex and multi-divisional global enterprises
• Expertise navigating all social media platforms, i.e. LinkedIn, Facebook, Google+, Twitter
• Familiarity with common B2B prospecting technologies, including Salesforce.com, ZoomInfo, LinkedIn Sales Navigator, Outreach.io, Drift, and 6sense
• Exemplary communications, organizational, and interpersonal skills
• Self-motivated and able to maintain high productivity and focus in an unsupervised work environment
• Fully proficient in English

Who You Are:

• Demonstrate QAD’s core values - drive for results, commitment to the team, extreme ownership, challenging the status quo, and demonstrating integrity and respect for all people
• Insatiably curious, coachable and committed to lifelong learning.
• A growth-oriented professional who is eager to join a fast-paced and entrepreneurial team.
• Demonstrate a strong desire to always push harder and achieve more
• A high achiever, marked by perseverance, humility, and a positive outlook
• Generous with your time, and genuinely interested in helping others succeed
• Thrive in an environment of high collaboration, motivating others around you to achieve your personal & collective goals

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Job Description

The FP&A Sr. Manager - Revenue role, supporting the Customer Success organization as part of the Commercial Business Partner group, is responsible for being the key financial business partner to the Customer Success leadership including the CCO, VP Global Customer Renewals, VP Customer Success and VP Global Technical Support. This role is responsible for all reporting related to renewal analytics, ARR, revenue roll out forecasting, and NRR both internally and for periodic board reporting. 

This is a fully remote position in the Continental U.S., preferably in the Central or Eastern time zones or someone willing to work earlier hours if on the West Coast.

What you’ll do:

• Own reporting and forecasting of revenue and billings across new bookings, renewals, and in-contract adjustments and associated bridging and ARR analytics.

• Provide financial business support and serve as trusted advisor to the Customer Success leaders, ensuring that the CCO and her leadership team have timely understanding of the budget and forecast and monthly performance against targets for the full P&L. 

• Support the leaders through the budgeting cycle and compensation planning, modeling various forecast scenarios, systems projects, building an integrated, systematic view of customer health, identifying key trends, as well as providing ad hoc support to the business leaders as needed. 

• Own recurring revenue annual/quarterly/monthly budgeting and forecasting, including managing assumptions and analyzing variances for drivers including bookings (new logo vs upsell vs cross-sell), price increases, cancellations (churn, downsell), conversions, timing, FX-impacts. 

• Review and present related reporting including ARR, NRR and standard weekly and monthly board reporting. 

• Analyze recurring revenue actuals and provide detailed variance analysis to understand achievement compared to budget and forecast down to the customer/product/unit level and provide recommendations on business changes to meet or exceed targets. Includes tracking down any errors and following up with the necessary teams to get systems corrected. 

• Track and report on all renewal bookings and cohorted renewal rates and drivers - includes managing Salesforce (or other systems as necessary) reports and dashboards to provide real time business visibility, calculating renewal team achievements against quotas, and monitoring impact of conversions to ensure accuracy for renewal and non-renewal bookings, renewal rates and drivers, as well as related credits and revenue impacts. 

• Support the calculation and administration of variable compensation for non-commission and non-Services participants and plans.

• Build strong relationships with stakeholders across the organization to foster collaboration and information sharing

Qualifications

What you’ll need:

• Bachelor's degree in Finance, Accounting, Economics, or related field; Master's degree preferred

• 15 years of relevant work experience in finance or accounting

• Business partnering experience, preferably in a software development or technology focused environment

• Excellent communication skills, with the ability to clearly present complex financial information to non-financial stakeholders

• Strong analytical skills, with the ability to identify and solve complex financial problems

• Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders

• Must be a power user in MS Excel. 

• Ideally would have excellent skills utilizing Salesforce and Adaptive. NetSuite experience is a plus.

• If you are a strategic thinker with a passion for financial analysis and a track record of supporting business growth, we encourage you to apply for this exciting opportunity.

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Job Description

We are seeking a talented and experiencedLinux System Administratorto join our team. The ideal candidate will be responsible for managing our hosted Linux systems to ensure high availability, security, and optimal performance. Additionally, the candidate will be responsible for communication to all levels and should have excellent customer service skills and be comfortable in a customer facing role. The System Administrator plays a crucial role in provisioning and delivering services requested by Cloud customers and ensuring smooth Cloud Operations. This role will involve close collaboration with various internal and customer-facing teams and operations teams to deploy, monitor, and troubleshoot various applications and services hosted on our servers.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support in night shifts ( 10 pm IST to 7 am IST)

Responsibilties:

• Install, configure, maintain, and upgrade Cloud Infrastructure environments.

• Design, deploy, and manage cloud infrastructure, ensuring scalability, security, and reliability.

• Manage and maintain Linux including installation, configuration, and patching.

• Implement and maintain security measures to protect servers and data, including firewall configurations, access controls, and encryption.

• Monitor system performance and resource utilization, identifying and resolving issues to ensure uptime and responsiveness.

• Collaborate with internal and customer-facing teams to deploy applications and troubleshoot issues in a timely manner.

• Automate repetitive tasks and workflows using scripting languages such as Bash, Python, Ansible, Terraform and other tooling.

• Implement backup and disaster recovery solutions to ensure data integrity and business continuity.

• Work closely with operations teams to ensure the smooth conduct of Cloud Operations and deliver high-quality services to customers.

Change Management:

• Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.

• Executing the approved RFC’s on Cloud customer environments if the requisite certification level has been achieved.

• Execute environment creation, environment cloning, and server migration/upgrade projects for Cloud customers including A & A+ customers.

Service Request, Incident Management & Problem Management:

• Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs). The incidents assigned are of a more complex and critical nature for this position.

• Key technical resource for handling outage situations and RCA creation.

• Root cause analysis of high complexity issues that are recurring in nature by working closely with the Cloud Problem Management team. Employs DMAIC approach to problem solving.

Continual Improvement:

• Provide suggestions for improvement and draft work instructions for activities that do not have documented instructions

• Develop training/mentoring plans for team members

• Evaluate new products so as to ensure readiness within the team for future RFCs

Qualifications

• Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science. 

• Certifications in RHCE and AWS preferrred. 

• 4 to 7 years experience as a Linux System adminstrator in eCommerce Domain. 

•  Knowledge of network communications, web development, security, database systems

• Skilled in Linux, Apache, MySQL, Tomcat

•  Experience with working in multinational, multi-cultural teams (desirable). 

• Multi-tasking, good communicator, eager to learn

•  Good Analytical & Technical skills and ability to understand the business needs.

• Good communication in English (written and verbal) is required.

• You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.

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Job Description

As a Systems Architect for QAD, you will be responsible for the design, description and managing the development of solutions to support our client's business strategies.  You’ll be leading and/or supporting initiatives and introducing technical visions for a solution within the Enterprise Architecture Framework. 

You will work within the Observability/Engineering team to design, implement, enhance and maintain current and future QAD products and tools. You’ll perform software architecting and engineering functions and mentor junior software engineers as well as assist management with preparation of documents and materials related to project planning, architecting documenting and scheduling, etc. 

You’ll work closely with stakeholders to ensure the sound development and implementation of software solutions.  You will also facilitate resolution of conflicts that arise during the development lifecycle through effective partnership with stakeholders at all levels of the organization. Optionally you’ll lead projects from initial idea through deployment, including the beta and alpha phases of a product deployment and you’ll stay abreast of new technologies to ensure QAD offerings are as current as possible.

This is a fully remote opportunity, based in India.

Note: The role will require the person to support in EMEA shifts ( 1 pm IST to 11 pm IST - any 9 hour shift)

Responsibilties:

• Analyze, develop, enhance and maintain software applications/products and tools. Includes creation of design specification, development and unit testing of source code, review of source code, schema design, prototyping, helping other developers understand designs, and documentation. 

• Create automation tools to improve internal processes.

• Manage and enhance processes used for continuous integration, automated builds, source code control and test environment set-up. 

• Review and identify improvement opportunities within the full SDLC that will lead to higher quality and more efficient processes. 

• Document and communicate areas of concern for development operations.

• Serve as a source of architectural and technical domain knowledge for the QAD product line and the tools that support it. 

• Provide training/mentoring to O&M and A&E engineers. 

• Lead rollout of new solutions to the Observability and Engineering teams. 

• Review solutions that will be rolled out and its corresponding project documents of other teams to provide feedback.

• Perform analysis of business and customer requirements to determine product specifications and ensure that solutions conform to current industry standards. 

• Identify and implement best practices.  

• Work with management to evolve software architecture based on evolving system requirements and industry trends and technologies.

• Assist IT, Observability and Engineering with resolving customer issues involving integration, performance, deployment or any other issues that negatively impact the user experience.

Qualifications

• Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science.

• 1-3  years of Architecture and Engineering experience. Infrastructure and administration with the focus on Linux

• Highly preferable: Ansible, GIT, Jenkins, Python

• Preferable: Icinga, Zabbix, CloudWatch, Salt, Rundeck, C#, JavaScript, HTML, SQL, PHP and XML

• Driving through customer strategies in often complex, mixed technology environments.

• Balancing technological and business solutions to address client needs.

• Defining features, requirements and development phases against which delivery must be made.

• Developing solution specifications in line with business strategies and appropriate frameworks. 

• Integration Architectures and incorporating how solutions can be integrated and interact within one another.

• Business Architecture and how the analysis of the current business operating model will be impacted by change, which is driving the need for solution design. 

• Process improvement and or new process development are also a key area.

• Enterprise Architecture collaboration and continuous improvement in supporting principals, standards, policies and technology strategy.

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Job Description

TheOn Boarding Specialist is responsible for instantiating QAD Cloud customer environments following pre-defined work instructions and leveraging both automated and manual processes.

Note: The role will require the person to support in EMEA shifts ( 12 pm IST to 9 pm IST)

Responsibilties:

1)  Perform technical Service Instantiation for QAD Cloud customer environments:

• Server and Operating System deployment for both Linux and Windows

• QAD Application deployment including core ERP and divisional products

• QAD Add-on product deployments

• 3rd Party Product (3PP) deployments

• Determines best practices around Cloud Ops implementation of QAD application systems as well as integration with custom and 3rd party systems.

• Stay updated with the technologies and products introduced into the QAD application ecosystem. 

• Other tasks/activities as assigned

2)  Create documentation and perform administrative duties related to Service Instantiation for QAD Cloud customer environments:

• Connectivity instructions

• Readiness Handover Checklist

• FDA Installation Qualification documentation

• Maintain JIRA ticket status

• Other tasks/activities as assigned

Qualifications

• Professional degree: BE/ B Tech/ MCA/Bsc Comp/IT ( University degree in engineering or computer science, or equivalent experience)

•  Minimum 3-5  years in AWS and Linux operating System.

• Having Exposure to QAD Product architecture as well as familiarity & experience with a wide range of technologies including RDBMS (e.g. Progress OpenEdge, Microsoft SQL Server, MariaDB, etc.),

• Operating Systems (both Redhat Linux & Microsoft Windows server), application & web servers (e.g. OpenEdge, Apache, Apache Tomcat, Microsoft IIS, etc.), middleware technologies (e.g. Boomi, Ignition, etc.).

• Familiarity with basic concepts of networking.

• Linux experience is a must

•  

  Must be able to manage priorities particularly during periods of high stress.

• Strong analytical and problem solving skills.

• Effectively able to depict complex systems through diagrams and documentation.

• Excellent interpersonal skills to work with cross-functional teams. Able to effectively present technical information to non-technical audiences.

• SQL knowledge & industry relevant certifications like OCP, RHCE etc. are good to have.

•  Experience with working in multinational, multi-cultural teams (desirable). 

•  Good Analytical & Technical skills and ability to understand the business needs.

• Good communication in English (written and verbal) is required.

• You have good analytical & collaboration skills and have a passion to solve customer issues. You have a positive and calming approach, to diffuse an escalated situation or irate customer.

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Job Description

We are seeking Associate Network Administrator to join our dynamic IT team. The ideal candidate will have a solid background in network concepts, with a focus on Data center network , global WAN , Firewall administration and cloud technologies ,network protocols, and security best practices.

What you’ll do:

• Fully monitor and support global network and Security devices.
• Resolve issues reported by customers and monitor the support queue in the ITSM tool
• Should know Incident/Problem/Change/Service Request/Configuration Management concepts
• should demonstrate collaboration with other teams in the organization for resolving issues
• Hands-on experience in network routing and firewall technologies ( beginner level )
• Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.The knowledge on cloud technologies will be plusGreat at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.
• should be able to work in a Global customer support culture.must be fluent in written and spoken English
• should be able to work in a Multi-vendor / Global Datacenter environment.Must be flexible to work outside of business hours as per business requirements.

Qualifications

• Professional degree:Engineer or bachelors in degree in Information technology domain

• Other Program / Supplemental Training:cloud and firewall technologies certifications is plus

• 1-3 years experience as a Network Adminstrator.

• Computer skills:MS Office, window and linux operations systems basic , troubleshooting knowledge

• Key Skills: 

  - Juniper SRX / Fortigate firewalls ( certification is plus)

  - Cloud technologies - primarily AWS ( certification preferred)

  - Configuring / troubleshooting - remote VPN / IPSec VPN

  - Network routing and access troubleshooting

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Job Description

QAD has a Professional Services Consultant position available in our Services team. This position is fully remote and based in Poland. Fluent communication skills in both German and English are highly valued for this position. Your responsibilities will include administration, setup and configuration, consulting our customers, analysis and collaborating closely with the Project Management team. This position reports directly to the Resource Manager - Supply Chain.

This is fully remote role from Poland. 

What you’ll do:

• Administration, Setup and configuration of various customer systems based on our own B2B application 

• Consulting our customers in the optimal use of our software and provide potential solutions

• Continues learning our own B2B application and solution 

• Analysis and consulting of our customers regarding new or existing customer requirements, partly on site

• Requirement gathering and work on solutions within our own B2B application 

• You work closely with your colleagues from the Project Management department and Technical team

• Provide User training on designed solution 

Qualifications

What you’ll need:

• Successfully completed commercial or technical education and/or a degree preferred in business, computer science or similar fields

• A high affinity for IT topics, the ability to work in a team, customer orientation as well as very good communication skills

• Robust knowledge of MS Excel and modern internet applications (e.g. CRM/Jira) 

• Very good (C1) English skills

• Good (C1) German language skills preferred (good for the German customers) 

• Professional experience in customer support in a B2B IT environment

• 4-5 years of experience on handling services customer projects

• Willingness to travel (up to 10% of working hours)

Nice to have: 

• Knowledge on Supplier- customer relationships, Purchasing Domain, Sourcing domain, Automotive domain etc.

• HTML and Java script basic knowledge (at least read and understand high level), no technical knowledge is required

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Job Description

The Domestic Tax Principal will lead domestic tax planning and compliance. The ideal candidate will be the primary contact for domestic tax issues that arise within the organization. This person will guide tax planning initiatives from adoption through implementation to ensure full compliance with legal requirements and tax aspects of financial statements. Focus on tax operational aspects of business transformations, M&A activity, and Onesource system upgrades to achieve operational and cost efficiencies. Improve existing domestic tax processes related to intercompany activities and transfer pricing to ensure processes are complete, consistent, and operationally efficient. Manage tax audits, domestic compliance, and the quarterly tax provision. Build strong relationships inside and outside the organization through thoughtful collaboration and mentoring. Lead the US tax compliance function and collaborate with the International tax to improve efficiencies within the foreign provision process.  Other responsibilities include domestic issue identification and analysis, staying current on domestic tax matters, coordination across the tax department and other functions outside of tax, and interacting with outside auditors.

What you will do

• Lead domestic tax compliance.
• Prepare the Domestic tax provision. Manage the annual tax audit. Review and sometimes prepare the US federal and state income and franchise tax returns. Review sales & use tax and property tax returns. Manage the quarterly deliverables.
• Special projects and the go-to expert in US tax issues.
• Lead domestic tax transformation initiatives to improve consistency, accuracy, and efficiency and reduce overall operating costs. On an ongoing basis, develop and improve processes.
• Oversee domestic tax audits.
• Partner and build strong relationships with tax, accounting, and finance functions within QAD as well as auditors and external advisors.
• Other duties as assigned
• The preferred candidate will live and work in the Pacific Time zone, or Mountain time. 

Qualifications

• Education/Licenses:  Bachelor’s degree (BA/BS) and/or Masters degrees in Accounting or Tax.  CPA and/or MST or JD with LLM in Tax  strongly preferred
• Experience:  8+ years of strategic and operational tax experience with Big 4 firm and/or in-house tax department of a reputable multinational company
• International tax experience to lead projects and assist as needed
• Computer skills:    Strong computer skills utilizing Excel, Alteryx, Onesource Provision, and Onesource  Income Tax
• Other knowledge or skills: 
• Comprehensive and demonstrable technical skills related to US GAAP accounting principles, ASC 740, and federal and state income tax concepts, with exposure to and understanding of international tax concepts. 
• Must be a self-starter who handles multiple projects with competing priorities under minimum supervision
• Organized and attentive to detail with strong research, analytical, and problem-solving skills; and the ability to research complex tax matters
• Strong aptitude for identifying and implementing process improvements
• Positive attitude, eager to learn, and willing to take on challenges
• Proven track record in meeting various deadlines associated with day-to-day responsibilities alongside special project work
• Strong experience with tax provision and compliance software.  ONESOURCE Provision and/or ONESOURCE Income Tax preferred
• Excellent verbal and written communication skills
• Passion for taxation.
• Nice to have: Big Four experience. 
• Preferred if based in Pacific or Mountain time

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Job Description

As a Business Development Representative, you will be responsible for driving lead generation and business development activities. You will partner closely with Marketing to drive incremental returns from all marketing campaigns and promotions, as well as leverage creative thinking skills and data to uncover new business opportunities. This position requires a true hunter mentality with the ability to manage and work to uncover new business opportunities that align with our manufacturing and supply chain solutions.

What You’ll Do:

• Serve as a specialist in lead generation activities to execute the company’s sales and marketing strategies, by initiating contact with prospects and performing early discovery to identify qualified guides in specific vertical markets, geographic regions and/or assigned target accounts
• Evangelize the company’s value proposition, solution offerings and use case scenarios through phone, email, and social communications with Executive, Director, Manager and Technical level prospects
• Execute outbound prospecting best practices with targeted calls, emails, and social touch points daily, with all activities documented in our CRM system according to established guidelines
• Draft appropriate strategic messaging for direct communication and gather market intelligence from business development activities
• Assess which prospects will result in revenue for the organization and take action to pass to sales

Qualifications

• Bachelor’s degree preferred
• 3 years experience in B2B new business development for complex enterprise software  
• Demonstrated success calling on technology stakeholders of complex and multi-divisional global enterprises
• Expertise navigating all social media platforms, i.e. LinkedIn, Facebook, Google+, Twitter
• Familiarity with common B2B prospecting technologies, including Salesforce.com, ZoomInfo, LinkedIn Sales Navigator, Outreach.io, Drift, and 6sense
• Exemplary communications, organizational, and interpersonal skills
• Self-motivated and able to maintain high productivity and focus in an unsupervised work environment
• Fully proficient in English

Who You Are:

• Demonstrate QAD’s core values - drive for results, commitment to the team, extreme ownership, challenging the status quo, and demonstrating integrity and respect for all people
• Insatiably curious, coachable and committed to lifelong learning.
• A growth-oriented professional who is eager to join a fast-paced and entrepreneurial team.
• Demonstrate a strong desire to always push harder and achieve more
• A high achiever, marked by perseverance, humility, and a positive outlook
• Generous with your time, and genuinely interested in helping others succeed
• Thrive in an environment of high collaboration, motivating others around you to achieve your personal & collective goals

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Job Description

We are seeking a highly motivated and experienced Product Owner to join our dynamic team. In this role, you will be responsible for leading and driving the research and development efforts for QAD’s Foreign-Trade Zone (FTZ) solution. As a Product Owner, you will be a crucial link between the business stakeholders, R&D teams, and technical development teams, ensuring that our  Foreign-Trade Zone solutions are innovative, competitive, profitable, and meet the evolving needs of our clients.

Key Responsibilities:

1. Product Vision:Work closely with Product Management to develop and maintain a clear product vision, strategy, and roadmap for our Foreign-Trade Zone products. This includes understanding market trends, legislative landscape, client feedback, and technology advancements.

2. Requirements Gathering: Collaborate with stakeholders to gather and prioritize product requirements, ensuring alignment with business objectives and client needs.  

3. R&D Alignment: Collaborate and work closely with cross-functional teams to ensure on-time and on-budget delivery of product features and enhancements.

4. Feature Definition: Create detailed feature specifications, user stories, and acceptance criteria, ensuring a clear understanding of the desired outcomes for development teams.

5. Prioritization:Prioritize product features based on incremental revenue, strategic value, competitive differentiation, client impact, and technical feasibility.

6. Iteration Planning: Participate in Agile development processes, define sprint goals, and ensure the team's work aligns with the product roadmap.

7. Product Testing: Collaborate with quality assurance and testing teams to ensure product quality, and conduct user acceptance testing.

8. Market and Competitive Analysis: Continuously monitor the FTZ market and competitive landscape to identify opportunities for product improvement and innovation.  This may include Thomson Reuters, Descartes, MIC, E2Open, OCR-inc and others.  Digest FTZ intelligence from analysts, thoughtleaders, and competitors to be aware of new trends and technologies.

9. User Experience (UX):Work with UX/UI designers to create user-friendly and visually appealing interfaces, considering user needs and feedback.

10. Stakeholder Communication:Maintain open and transparent communication with stakeholders, ensuring that they are informed about the product's progress and any potential issues.

11. Product Launch:Plan and execute product launches, including go-to-market strategies, user training, and documentation.

12. Product Performance Tracking: Establish and monitor key performance indicators (KPIs) to assess the product's success and make data-driven decisions for further improvements.

Qualifications

• Bachelor's or Master's degree in a related field (e.g., Finance, Computer Science, Business, or Engineering).
• 3 - 7 years of related experience, preferably in a global enterprise software company that markets SaaS based global trade management products including Foreign-Trade Zone management and experience with the U.S. Customs’ Automated Broker Interface (ABI) system.
• The ideal candidate will have a deep understanding of the U.S.  Foreign-Trade Zone rules,  regulations and operating requirements, including all types of  related transactions and document types. .
• Understand the business value of adopting Foreign-Trade Zone software  including duty reduction and deferral.
• Exceptional communication and interpersonal skills.
• Analytical mindset and ability to make data-driven decisions.
• Familiarity with technology and software development processes.
• Strong leadership and teamwork skills.

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Job Description

We are seeking a skilled and experienced Network Systems Engineer to join our dynamic IT team. The ideal candidate will have a solid background in network administration, with a focus on Data center network , global WAN , Firewall administration and cloud technologies ,network protocols, and security best practices.

What you’ll do:

• Fully support, configure, maintain, and upgrade global network and Security devices.
• Resolve issues reported by customers and monitor the support queue in the ITSM tool
• Incident/Problem/Change/Service Request/Configuration Management
• should demonstrate collaboration with other teams in the organization for resolving issues
• Hands-on experience in network routing and firewall technologies.
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.Well-versed with cloud technologies
• Great at organizing, prioritizing, and multitasking.Excellent problem-solving and analytical skills.
• should be able to work in a Global customer support culture.must be fluent in written and spoken English
• should be able to work in a Multi-vendor / Global Datacenter environment.Must be flexible to work outside of business hours as per business requirements.

Qualifications

• Professional degree:Engineer or bachelors in degree in Information technology domain

• Other Program / Supplemental Training:cloud and firewall technologies certifications is plus

• 4-5 years experience as a Network Adminstrator.

• Computer skills:MS Office, window and linux operations systems basic , troubleshooting knowledge

• Key Skills: 

  - Juniper SRX / Fortigate firewalls ( certification is plus)

  - Cloud technologies - primarily AWS ( certification preferred)

  - Configuring / troubleshooting - remote VPN / IPSec VPN

  - Network routing and access troubleshooting

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