At Airtable, we're passionate about democratizing software creation and empowering anyone to "create anything.” We are looking for a Business Process Architect to help customers optimize and automate their business processes. You'll be a key contributor in guiding customers through their digital transformation, leveraging Airtable's platform to deliver innovative solutions. The ideal candidate has a background in consulting and a passion for driving business value through technology.

As a Business Process Architect, you will collaborate with Sales, Product Development, Professional Services, and Customer Success teams to understand customer requirements, design custom solutions, identify the current state, propose a future state architecture, and ensure a successful implementation. This role involves customer engagement, workshop facilitation, and detailed documentation to support the entire process.

What you'll do

• Customer Engagement: Build relationships with enterprise customers and act as a trusted advisor, guiding them through business process automation.
• Solution Design:Conduct process and design workshops to understand customer needs and design automation workflows using Airtable's platform.
• Cross-Functional Collaboration:Collaborate with Sales, Product Development, and Customer Success teams to ensure seamless transitions from presales to implementation.
• Continuous Improvement: Provide feedback to the product team to inform product enhancements based on customer interactions.
• Travel Flexibility: Travel may be required, with the amount varying from 25% to 50%, depending on business needs and client requirements.

Who you are

• Experience:Minimum 4+ years in Business Technology consulting, with experience in at least two additional areas like HR, ITOM, CSM, or IT Asset Management. Strong experience in process definition, re-engineering, and workshop facilitation.
• Education:Bachelor's degree in Business or IT-related fields, or equivalent experience.
• Technical Skills: Proficiency in automation technologies, business process optimization, and workflow design. Experience with Airtable or similar platforms is a plus.
• Communication Skills: Excellent verbal and written communication, presentation, and facilitation skills.
• Team Collaboration: Ability to work effectively with cross-functional teams and support the sales process.

Bonus Points

• Experience building applications in Airtable.
• Certifications: ITIL v4 Managing Professional or Strategic Leader, Agile Scrum Product Owner. 
• Advanced MS Office Skills:Proficiency in Word, Excel, Visio, and PowerPoint.
• Agile Scrum Master Certification: Experience in agile project management.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about yourEEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete ourAccommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

About the team + role

The Risk & Audit at Robinhood is assisting the company’s Audit Committee and Risk Committee of the Company Board with protecting assets, reputation, and sustainability of the organization. The Risk & Audit function provides independent, objective, reliable, valued and timely assurance regarding the effectiveness of governance, risk management, and internal controls that mitigate current and emerging risks and help strengthen the internal controls ecosystem.

Robinhood Markets (RHM) is the parent company of various lines of business, including brokerage, crypto, money and international operations. As a Manager of Enterprise Risk, you will be a key member of the enterprise risk team responsible for implementing enterprise-wide risk management practices including identification and management of top risks, a Key Risk Indicators (KRI) program, RCSA program, issue and incident management, processes to support internal and board risk reporting. 

It is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. This position is only eligible for remote work in limited geographies within the US where we do not have physical office locations. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

• Support various ERM programs and support the identification, escalation, monitoring, and reporting of risks across the organization
• Conduct enterprise-level reviews and assessments of Operational risks, Emerging risks, Product risks and risks associated with the international expansion
• Partner with teams across Robinhood to execute RCSAs
• Partner with the business to monitor emerging risks and integrate enterprise risk management frameworks and principles into business processes
• Enhance existing risk reporting by developing comprehensive quantitative risk measures, incl. Key Risk Indicators (KRI)
• Support the tracking and documentation of risks, controls and mitigating actions within the GRC system
• Maintain incident and issue management processes incl. driving insights and trends from associated data

What you bring

• 6+ years experience in a risk management, compliance, or audit function
• Bachelor's degree in a relevant field (e.g., Risk Management, Business, Finance, or a related discipline)
• Experience with developing and implementing risk management frameworks and programs
• Working knowledge of risk management practices from a financial institution or fintech and understanding of industry best practices and common risk management frameworks
• Ability to establish and maintain effective working relationships with business partners
• Strong problem-solving skills and attention to detail
• Excellent communication and collaboration skills
• Experience in consulting or working in a fast-paced environment is a plus

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit for family forming and fertility benefits
• Dedicated mental health support for employees and eligible dependents
• Generous time away including company holidays, paid time off, sick time, parental leave, and more!
• Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Job Description

We're seeking an energetic, ambitious, and motivated Technical Business Analyst to partner with our consulting team to design and implement systems that meet the business objectives of our well known clients in media and digital marketing. The Technical Business Analyst will work with clients throughout the project lifecycle. During the Design Phase of the project they will assist the team in researching best practices, making recommendations to the client about functionality and user flow and documenting requirements and acceptance criteria. In later phases of the project, this person will also provide client training workshops, demonstrating to business users how they can use the various features of their new platform.

If you are smart, highly motivated, and detail oriented with a polished communication style, this role at Brightcove presents a challenging and exciting next step in your career.

Responsibilities

• Serve as a liaison between business stakeholders and technical team. Facilitating cross-department communication is key to this role.
• The Technical Business Analyst will be the main information resource for project functionality and scope specific questions.
• Must be able to effectively communicate and document complex user interaction scenarios.
• The Technical Business Analyst is a client facing role. Frequent communication with the client is necessary for gathering requirements and making recommendations. They will also be responsible for explaining gaps and technical concepts for an often non-technical audience.
• Ability to attend and speak on daily meetings with teammates and clients
• Understand scope of our client engagements and analyze and identify business problems/project constraints
• Gather business requirements
• Own/organize all project-related documentation of workflow changes and technical/functional designs needed to support the business requirements for common and more complex problems.
• Write user stories, functional specifications, and acceptance criteria
• Provide training on various platforms to clients
• Gain a strong feature-level understanding of the Brightcove platform
• Stay apprised of the latest technologies and innovations in web/mobile application technologies (in general) and online video (in particular)
• Responsible for answering scope and functionality related questions, as well as to provide oversight to the successful completion of the project.
• Consistently meet agreed upon deadlines or escalate issues, concerns and barriers to key project leaders.
• Assist in the prioritization of tasks / assignments

Role Requirements

• 5+ years of experience in a Technical Business Analyst, or similar role, documenting and analyzing technical solutions to complex business problems (less experience considered for exceptional performers)
• Experience in analyzing business goals and metrics
• Experience in video implementation or service is a plus
• Experience leading requirements gathering sessions and documenting business requirements
• Familiarity with both agile and waterfall development methodologies
• Experience with project life-cycle management tools such as Confluence and JIRA
• Previous experience in consulting or professional services is a significant plus
• Exceptional organizational and communication skills, with the ability to cultivate relationships with internal and external stakeholders
• Excellent communication skills (written, verbal, presentation, facilitation)
• Must be an innovative, self-motivated, and hands-on professional who excels with new and changing technologies in a rapidly growing and fast moving company. 
• Bachelor’s degree or equivalent experience required.

Working Environment

This role is a hybrid role and thus you must live in a commutable distance to the London office. Interaction and cross team interaction is valuable to us so we would like you to meet with the team regularly, in the London office. We hold quarterly BSocial events so that you can connect with the team. The office is located in the heart of Central London and has a fully stocked kitchen with amenities that include a bike shed, fully stocked showers with towels, shower gel etc. 

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

Who We are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on.

Overview 

We are seeking a CX Operations Manager to join our Revenue Operations team. This person will lead CX Operations at Electric, including Customer Success (CS) Management and Professional Services. Furthermore, you and your analyst will embed within these groups and work closely with embedded groups in Sales Operations and Marketing Operations, as well as a TechOps group supporting you with technical, Salesforce.com, and data requests. The teams you’ll support will grow and change rapidly over the next few years, so scale and efficiency should be your passion. This role is an opportunity to immediately impact a dynamic team on the cutting edge of CX operations. 

What You’ll Do

• Identify, evaluate and manage implementations for the CX tech stack to support or enhance CS operations
• Oversee CS funnel process management: Implementation, Renewal, Retention, Upsell, Proserv, Churn; this includes implementing efficient workflows and procedures to enhance the customer experience while optimizing operational efficiency
• Advise on capacity modeling, revenue forecasting, churn analysis, retention strategies and other data projects
• Translating business requirements to operational and technical requirements to support CX enablement
• Develop and implement a customer experience strategy with the support of CX leadership that is aligned with the company business goals and objectives
• Collaborate with cross-functional teams to ensure customer-centric initiatives are integrated into all areas of the organization
• Quota planning and management between CX teams and finance to define quarterly/annual targets/quotas
• Provide insights on new and current customer assignments using analytics and data for CX team
• Build reports and dashboards to track activity and performance metrics and KPIs related to CX teams
• Mentor other analysts and team members in the area of CX operations

Who you are

• 3+ years of CS operations, project management, or business analyst experience at a SaaS company
• 2+ years working in a post-sale environment
• 1+ years experience leading a team of 2+ direct reports
• Fluency with NPS, CSAT, and relevant industry metrics
• Required knowledge of Salesforce Sales Cloud and Service Cloud
• Required experience with Gainsight at the administrator level; Level 1 certification is required but Level 2 is preferred
• Experience and proficiency in customer experience software and analytics tools 
• Self-starter and quick learner with the ability to work independently
• Flexible, agile and adaptable; used to wearing multiple hats
• Ability to navigate ambiguity, prioritize and manage multiple projects
• Experienced working in a fast-paced environment

Read about working at Electrichereand meet ourleadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 24 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: local timezone, 9:00AM - 6:00PM

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: TA@electric.ai. 

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

TheSenior Business Process Analyst position is a crucial role in our organization as business needs change quickly — in this role you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company. 

The Client Experience team is seeking an experienced, results driven team member to support strategy, process design, planning, implementation and management of new programs including ongoing leadership of specific key initiatives within the Service Operations and Client Success teams. A major component of this role is scoping information with clients and using understanding of their current process to develop sustainable, beneficial solutions to implement. The role is highly collaborative, and you will be expected to create clarity in a complex organizational environment, generate energy through a bias towards action, and deliver results. We need you to be a project manager who tenaciously makes sense of disjointed processes or systems, continually striving for the best possible operational outcomes in a Care and Service Center Operations model.  This position is always evolving. We encourage you to be authentic and think about how your strengths and interests align with our mission. You will need to be an agile thinker and able to work in an environment that is in flux. This is a position that offers the ability to make a substantive mark on the organization’s structure of an up and coming company with exponential growth opportunity.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

• Design and execute support for change management/landing plans to ensure inclusive, complete, successful implementation of new processes, programs and pilots
• Scope current processes with clients, develop ideal future state, and work through client-organization partnership to achieve workflow alignment.
• Ongoing process improvement for external clients to find opportunities to reduce operational burden and create beneficial workflow impacts.
• Creation of process flows, Policies & Procedures, Job Aides playbooks and training material
• Responsible for driving several work types across cross functional areas within Cohere and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align multiple parties, who will often have different priorities to achieve the needed results to support the business
• Risk remediation and opportunity identification with strong emphasis on solutions
• Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model
• Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint
• Build and cultivate relationships with cross-functional teams within the organization and with external partners
• Develop high quality decks and presentation materials for presentation to leadership on an as needed basis
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results

Your background & requirements:

• Strong operations, execution-oriented strategic business administrator who is as comfortable in the ideation phase as they are in the implementation phase 
• Strong communication skills, able to take unstructured information and structure it
• Strong skills cultivating relationships with external clients, including running discovery sessions, providing data-driven guidance, and presenting end to end solutions
• Ability to work and generate clarity in complex and ambiguous situations while responding to time sensitive situations with grace
• Have demonstrated success and experience in large scale change management, process design, and/or business management roles
• Ability to work cross functionally across remote teams
• Ability to understand the business needs and create practical solutions to execute operational strategies that support those needs
• Intellectual curiosity with a strong desire to investigate a problem, truly understand it, and work to a viable solution
• Strong analytical skill working with datasets and being able to synthesize different sources of data to draw actionable insights that drive business outcomes.
• 5-7 years of applicable Business Management/Project Management experience required
• 5+Years of client management experience required
• 5+Years of prior authorization/UM experience required
• 3-5 Years Operations experience in a Contact Center/Production environment preferred 
• Project management – including defining project plans, assigning work streams, defining and measuring against launch goals, resource assessment, decision making and reporting
• Proficient in Lucid Charts (Excellence in Vizio can be substituted here)
• Proficient in G suite applications 
• Creation of reporting materials, training guides, etc,  that breaks complex processes and information into understandable and relatable terms
• Proficient in developing presentations that tell a complete story
• Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
• Thrive in a fast paced, self directed environment
• You understand that this position is very fluid and the term “not my job” doesn’t exist

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

The salary range for this position is $80,000-$95,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

#LI-Remote

#BI-Remote

350.org is partnering with executive search firm Perrett Laver to recruit for this position. To apply, please submit a CV and covering letter to Perrett Laver, detailing how you fulfil the role description and personal specification quoting reference 7252. To apply, please click on this link.Please do not use the form on the 350.org website. The deadline for applications is 9am BST on Monday 27th May. 

In seeking a highly talented leader, we are looking for global candidates who are preferably but not exclusively, based in, or can relocate to, a country that 350.org might legally be able to employ a position of this seniority. These countries are currently South Africa, United States, United Kingdom, Kenya, and The Netherlands. Candidates looking to be based outside of these registered countries will be considered on a case-by-case basis.

We fight for a world beyond fossil fuels.

350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns, grassroots organising, and mass public actions are led from the bottom up by thousands of volunteer organisers in over 188 countries. Our strength comes from community, and the conviction that people are the most powerful agents of change. Our core belief is that the only way to achieve real climate justice is to strengthen, empower, and grow the climate movement. We work with people across the world to oppose those wrecking our climate and to fight for a sustainable future. 

Together, we have achieved extraordinary things, mobilising millions of people worldwide, winning campaigns to move trillions of dollars away from the fossil fuel industry, and stopping dirty coal, oil and gas plants and pipelines. As we turn 15, we are embarking on a new strategic direction. We identified that our strongest contribution to the climate movement is in the evolution of our work; leveraging our strength in grassroots organising, online campaigns, and mass public actions that bring the hyperlocal to the truly global, to campaign not only against the fossil fuel industry, but for the community-centred renewable energy solutions needed to achieve true climate and energy justice; and to do so in ways that are creative, collaborative, and rooted in care. We unite around the values elaborated here.  

We take on ambitious fights – and we often win

350.org is now seeking an outstanding leader to join as its Executive Director (ED). Reporting to the Board of Directors, the ED will be responsible for the strategic direction and operational leadership of 350.org, enabling the organisation to execute its mission and theory of change, and to be capable of catalysing the climate solutions that science and justice demand in this decisive decade. The ED will be a visionary and inclusive leader capable of driving systemic change at scale and pace, to work with staff, partners and allies to take the courageous action needed to respond to the crisis we face, and to engage with a wide range of actors from grassroots movements to international donors.

The ideal ED will be a proven leader, with an understanding of leadership in both organisational and movement-building, and a deep passion for the power of people to create change. They will bring knowledge and experience across fundraising, programmes, operations and management, and be able to work with the Executive Team to lead 350.org in full alignment with its values. As the face of 350.org, the ED will require excellent, and inspirational, communication and ambassadorial skills to represent 350.org at the highest possible levels. Crucially, and perhaps most importantly, the ED will demonstrate an unwavering commitment to environmental justice whilst upholding 350.org's values and supporting a workplace that is grounded in justice, equity, diversity and inclusion.

In seeking a highly talented leader, we are looking for global candidates who are preferably but not exclusively, based in, or can relocate to, a country that 350.org might legally be able to employ a position of this seniority. These countries are currently South Africa, United States, United Kingdom, Kenya, and The Netherlands. Candidates looking to be based outside of these registered countries will be considered on a case-by-case basis.  

The salary for the role will vary based on location and experience and the range will start at $ 150,000 USD-$200,000 USD. The salary will be benchmarked across our different regions of operation and paid in the regional currency. 

We honor the value of perspectives informed by diverse lived and learned experiences and strongly encourage applications from people belonging to communities impacted disproportionately by environmental, social, and economic injustice, currently underrepresented in leadership positions across the global sector.

350.org is an equal opportunity, affirmative action employer and is firmly committed to a policy against discrimination based on age, sex, race, religious creed, sexual orientation, sexual identity, political orientation, disability or ethnic or national origin.

To confidentially get in touch about this role, or for advice on your application please email George Hourmouzios at george.hourmouzios@perrettlaver.com.

Should you require access to these documents in alternative formats, please contact Sacha Khangura at sacha.khangura@perrettlaver.com.

If you have comments that would support us to improve access to documentation, or our application processes more generally, please do not hesitate to contact us via accessibility@perrettlaver.com.

To apply, please click on this link.Please do not use the form on the 350.org website. The deadline for applications is 9am BST on Monday 27th May.