Unqork is the leading Codeless as a Service platform that helps leading organizations build, deploy and manage complex software without having to think about code. Unqork created the codeless architecture standard – the future of software development that frees the world’s largest enterprises from the pitfalls of legacy code and allows them to focus on innovation to drive business and maintain a competitive edge. More than one third of Unqork’s corporate customers are in the Fortune 500, with a customer roster that includes Goldman Sachs, Marsh, Maimonides Medical Center and the U.S.  Department of Health and Human Services. To learn more, please visit: unqork.com.

At Unqork, we are ignited by inclusive and thoughtful thinkers  who aren’t afraid to challenge the status quo. We encourage you to apply!

The Impact U will make:

• Report into Senior Director of Customer Success
• You will oversee a portfolio of clients
• This is an individual contributor role
• You will be a partner with clients, internal teams and SI’s in the delivery of Unqork's platform and services
• You will guide customers through technical and business solutions to promote greater adoption, value, and usage of Unqork
• Be a strategic, long-term relationship manager; you will provide continuity from sale to production and beyond
• Ensure client needs are met at the highest level of quality regardless of delivery model and resources assigned
• Support ongoing account management, maintain and follow customer journeys, delivering value at every interaction with the customer
• Develop and execute customer success strategies, ensuring adherence to all best practices, compliance to agreed-upon roles/responsibilities
• Track and manage renewals, including appropriate teams as needed
• Support expanding use of Unqork: identify and drive expansion within accounts
• Educate clients on solutions, including new features and functionality
• Advocate for client needs including feature requests, and production support resolution
• Analyze client production support tickets and share strategic findings with clients
• Utilize health and success metrics to monitor portfolio and application usage to drive success strategy.
• Partner with Unqork Platform and Solutions teams on productization, templates, and features
• Communicate platform updates including new features and functionality and work with clients to build a test regimen; release management
• Partner with internal teams to drive success of accounts

What U bring:

• 7+ years of experience in customer success, consulting, project management, sales or similar client facing role relating to SaaS organizations - especially growing organizations with minimal structure
• Specific experience in client relationship management, technical delivery, product management, utilizing metrics driven decisions, and managing a portfolio of key customers
• Must have technical knowledge and a desire to learn the Unqork platform
• Combination of both service orientation and solution-minded approach

Perks & Benefits:

???? Work from home with a remote-first community

???? Unlimited PTO (and the encouragement to use it)

???? Student loan payback program

???? 100% employer-covered medical, dental, and vision options available to you and your dependents

???? Flexible Spending Account (FSA)

???? Monthly stipend toward your WFH setup, vacation, development and more

???? Employer-sponsored 401(k) with contribution match

???? Robust DEI Program that compensates ERSG leaders for their efforts

????????‍♀️ Subsidized ClassPass Membership

???? Generous Paid Parental Leave

???? Join Aerodei at Unqork, where we track and report on diversity, equity, and inclusion efforts

A few more things:

At Unqork we value DEI and every Unqorker focuses on a DEI organizational goal that is tied to their performance evaluation. All Unqorkers can actively measure and track the impact of their DEI initiatives through our custom DEI application. 

Unqork embraces a culture of security and privacy awareness by consistently safeguarding sensitive information, adhering to company policies, and actively participating in training and initiatives to protect our data and the privacy of our stakeholders.

Unqork is committed to creating an accessible and inclusive hiring process. We strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contacttalent@unqork.com. 

The US base salary range, across all Unqork US locations, for this full-time position is $100,000 - $130,000 + variable incentive bonus + equity + perks/benefits. An individual employee’s salary within the range provided above depends on a wide array of factors including, but not limited to, the working location, role, skillset and level of experience of such employee. Please note that the salary range reflects the base salary only, and does not include bonus, equity or perks/benefits. 

Unqork is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

About the Role

You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and chat.  Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers.  

Experience in a technical support role, proven customer-facing skills, and strong communication skills are a must.  You should be comfortable handling complex technical issues and working in a fast-paced phone support environment.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara. 

In this role, you will: 

• Respond to inbound customer requests for assistance through live channels (phone and chat).
• Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
• Self-Manage personal workload in an effective and efficient manner
• Utilize available knowledge, tools, and resources to resolve customer issues 
• Clearly and concisely documenting communications with Customers
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• Bachelor’s degree or higher in a technical discipline such as computer science or engineering
• 1-3 years of experience in a technical product support role
• Technical know-how: you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
• Interest and ability to work in a fast-growing environment with changing responsibilities. 
• Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
• Able to work flexible hours - nights and weekends a plus
• English and French fluency is a must.