This is Product at Lattice

The Lattice Product team is on a mission to make work meaningful for companies across the world. Lattice is a talent management platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career and compensation planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016, we have grown to over 5,000+ customers globally and are the market leader in talent management.

What You Will Do

In this role, you'll own the platform-wide initiatives that create a common and unified experience across our breadth of products- such as our navigation, design system, and UI frameworks. You'll work cross-functionally working closely with all of our product verticals and their product managers, engineers, and designers to ensure that users have a cohesive platform experience. You will also work closely with your engineering and design counterparts and go-to-market teams to deliver feature and design enhancements and strategic initiatives. In this role, you will also:

• Help define and execute a product vision and strategy and be able to break a larger vision into discrete projects. 
• Lead the prioritization and development of your product's roadmap to deliver value to our customers and the business.
• Synthesize customer feedback to identify pain points and deeply understand their problems.
• Partner with leadership across our Engineering, Product, and Design organizations to ensure we are developing our platform on common primitives with high degrees of product interoperability
• Form strong cross-functional relationships across the organization, including with our Go-to-market partners.
• Deliver on product and business goals.
• Synthesize customer feedback to identify pain points and deeply understand their problems.

What You Will Bring to the Table

We are looking for someone who has an interest in working on a platform and a combination of the following:

• Proven track record of supporting high-performing teams with a track record of developing products with best-in-class customer experiences
• 5+ years of progressive experience in product management
• Outstanding written and verbal communication skills with a talent for succinctly articulating customer challenges
• Comfort with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done—and then doing it.
• You have experience overseeing the product decision-making process across multiple teams.
• Preferably, you have professional experience with multi-product, B2B SaaS applications and a technical degree.

--

The estimated annual cash salary for this role is $105,500 - $165,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. 

#LI-Remote

Sendle helps small businesses thrive by making parcel delivery simple, reliable and affordable. We’re a B Corp and the first 100% carbon-neutral delivery service in the U.S., Australia, and now Canada! We tap into big business shipping networks to create a simple, user-friendly service that levels the playing field for small businesses. 

We are a fast-growing business with bold ambitions, a team full of passion, and a mission to build shipping that’s good for the world. Our work has an impact; by powering eCommerce logistics, our software is helping real-world businesses deliver real parcels to their customers.

Content Lead

We’re looking for a Manila-based Content Lead to grow Sendle in Australia.

You’ll drive engagement, parcels, and ultimately revenue by delivering the right content at each stage of the customer’s journey as well as the right content at each stage of our marketing and sales funnels. Our ideal Content Lead will be a skilled content creator, obsessed with creating brand-aligned content that breaks through the noise and aligns to our customers’ needs.

With a passion for understanding Sendle’s small business customers and how we measure up to our competitors, you’ll work with Sendle’s Australia Product Marketing and Sales & Partnerships teams to help translate knowledge into compelling positioning and messaging via content. You’ll take a data-driven approach to developing your content strategy, track success against shared goals, report on progress and learnings along the way, and constantly look for creative ways to improve. 

The person in this role will be working closely with Sendle teammates in Australia. The working hours for this position are 7:00am to 4:00pm PH time.

What you’ll do

• Develop a quarterly content plan that aligns with the Australian OKRs.
• Develop compelling content that stimulates new business, helps retain existing clients, and enhances Sendle’s thought-leadership and awareness in the market, to achieve lead targets and revenue goals.
• Create content across website, email, newsletter, blog, white-papers, case studies, videos, sales enablement, reports and other types of content that aligns with Sendle’s company OKRs. 
• Leverage SEO principles when creating content to drive business outcomes. 
• Amplify relevant content organically across Sendle’s social channels to grow engagement and followers.

You have

• B2B Experience
• Experience in developing content strategy/plan
• Long form content experience
• Track record of creating compelling content that attracts and engages target audiences, with a strong understanding of SEO best practices
• Experience curating content for campaigns and feeding of Sales Enablement and marketing automation platforms 
• Desire to tackle challenging and diverse tasks, strong organizational skills, attention to detail, professionalism, resourcefulness, and great judgment
• Comfortable talking with customers and partners
• Excellent written and verbal English language skills 

You might also have

• Experience with Hubspot 
• Marketing analytics capabilities
• Experience with social media strategic planning

You are

• A quick learner - you love learning new things, and quickly figuring out how to do things for the first time
• A natural collaborator- you lead by communicating and collaborating in a professional, approachable and effective manner with a diverse range of stakeholders
• A startupper at heart -you are ok with starting a project or task with incomplete information and resources. You also understand that in startups things move and change quickly, so it’s important to work with resolve while knowing that things could change within a few days 

We have

• 15 days of paid holidays
• 15 days of sick leave
• Birthday day leave
• Night Differential pay as applicable
• HMO on Day 1 + 1 free dependent
• Internet allowance
• Coffee allowance
• Wellness Allowance
• Remote work allowance
• Fun Budget to celebrate events
• Working with an awesome team :)

What matters to us 

We believe that our culture is one of our most important assets. We have 5 key values that we look for in every member of our team. 

• Humble- We put others first.We embrace and seek feedback from others. 
• Honest- We speak gently but frankly.We take ownership of our mistakes and speak the truth. 
• Happy- We enjoy the journey.We are optimistic and find opportunities in all things. 
• Hungry- We aspire to make a difference.We aim high, step out of our comfort zones and tackle the hard problems. 
• High-Performing- We relentlessly deliver.We know the goal and work fearlessly towards it. 

Also, we would like you to know

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Role

We're looking for a customer-centric Manager to lead and manage a team of top performing SMB and Mid-Market Client Success Managers. Our SMB and Mid-Market Client Success team has a portfolio of mid-market and small enterprise customers. 

In this role, you will operate with a high level of ambiguity in a fast-paced environment, navigating change as the business evolves with each new iteration of this growing product offering. You will be an important player in setting the tone for the Client Success function to ensure that Modern Health can effectively support our customers and maximize engagement through our product offerings. This is a highly visible role that requires comfort in reporting to senior leadership on key business objectives and outlining requirements/needs to achieve these, while also working with cross-functional leaders across Modern Health to ensure success. If you’re excited to positively impact the lives of millions, join us!

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Lead and develop a team of high-performing SMB and Mid-Market Client Success Managers
• Spearhead and innovate on Modern Health’s 1:many customer experience 
• Be Modern Health’s expert on digital customer engagement activities 
• Deliver high-quality customer experience to new and existing customers
• Build a creative an innovative culture
• Own your team's metrics and drive the plan to attain and exceed them
• Determine renewal strategy including forecasting for your entire BoB
• Act as an escalation point for your teammates and customers
• Build strategic relationships with CXOs and other decision makers and position yourself as a trusted advisor to customers
• Maximize employee engagement and skills development within their teams
• Improve platform and services adoption rate and minimize customer and revenue churn
• Demonstrate business outcomes and ROI for our customers and their stakeholders 
• Work cross-functionally with key stakeholders in Sales, Product, Marketing and Operations 
• Share trends and best practices throughout the organization
• Identify and take action on bottlenecks and areas of improvement within customer success teams
• Ensure Modern Health values are built deep into your team

Who You Are

• 5+ years of experience working in Customer Success related role, preferably at a SaaS company
• 2+ years management experience owning both individual and shared goals
• Previous experience building digital customer experiences
• Experience supporting 1:many
• Previous healthcare experience is preferred
• Experience in a commercial role account management or quota-carrying individual
• High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance’ between Customer Success, our customers and internal stakeholders
• You pride yourself on your ability to lead and motivate a team. Coaching others and seeing them achieve their goals gives you energy.
• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
• Strong project management skills and ability to run multiple projects simultaneously
• Experience with medium and large businesses and/or tech preferred
• High-growth or early-stage startup experience is a plus
• Experience using Salesforce, Gainsight, Looker, Google suite and Slack for business purposes

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

What this job can offer you

• Joining our Legal Team and specifically our Watchtower Project, with a mission to ensure compliance with all employment laws and regulations by monitoring and implementing all relevant changes across the organization.
• The team’s mission: Delivering innovative and practical legal solutions for Remote’s products and services while mitigating risks. The team is comprised of generalists who handle initial legal support, supported by specialized sub-teams of Product, Employment, Sales & Commercial, Regulatory & Business Affairs, and Risk & Governance. The team is also supported by a growing Legal Operations function that provides operational support and drives continuous improvement through adoption of technology, data, process improvement and new ways of working.
• Be part of the team responsible for the legal soundness of our business model, advice around set up of new entities, and contract templates, along with contract negotiation and redlining, data protection and employment law compliance.

What you bring

• Knowledge management or similar experience working in a legal environment essential
• Legal Ops or/and Law background a must. Specifically, Project management, Legal Transformation and automation previous experience
• Worked previously in a Legal Editor position or equivalent at an industry leading research tools company, or Legal Researcher background in labour law (eg. PhD student) a plus
• English + Proficient in at least one other language a plus
• Strong legal research skills with experience using Westlaw, Practical Law, Lexology and other legal research tools
• Ability to interpret, analyze, organize, and express complex legal material quickly and accurately
• Excellent analytical and organizational skills and reading comprehension
• Dependable team player with high energy, creativity and vision who works collaboratively and cooperatively with others in a team-oriented environment
• Ability to switch between multiple different projects and work under pressure
• Ability to learn and master Remote's communication application (Slack), contract management system (Juro/internal platform/CLM), documentation sources (Notion, Google Drive, etc.), and assignment management systems (KissFlow/Zendesk/Zip/Coupa).
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Job Responsibilities

• Support our the entire legal team and Remote focusing on our Watchtower Function responsible for managing the incoming regulatory and identifying relevant laws across all the jurisdictions Remote is available (+80 globally), with a focus on Employment Laws.
• Responsible for checking databases and other publicly available resources on a regular basis and store these changes in the appropriate knowledge hub area (Notion), engaging with local law firms, research tools (such as Lexology Pro, Practical Law/ Westlaw) and Governmental and Legislative Websites.
• You are expected to manage routine changes and to engage /escalate more complex changes with specialised /senior in-house team members or local counsel, as applicable.
• To digest complex legal information and translate it into easily understandable language for individuals who may not have a legal background. This involves distilling intricate legal concepts, statutes, and regulations into clear and concise explanations that resonate with non-legal professionals within the organization.
• Your role is crucial in bridging the gap between legal intricacies and practical comprehension, facilitating effective communication with other teams, our clients and other stakeholders so they can navigate hiring globally
• Assist Legal with limited contract review
• Assist with other legal, legal ops, advisory and compliance work as required.

Practicals

• You'll report to: Managing counsel - CX and Ops
• Direct reports: 0
• Team: Legal - CX and Ops team
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify: EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $25,300 USD to $85,300 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Roughly [4] hours across 6 weeks

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. (optional) Interview with General Counsel
5. Prior employment verification check

This is Product at Lattice

The Lattice Product team is on a mission to make work meaningful for companies across the world. Lattice is a talent management platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career and compensation planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016 we have grown to over 5,000+ customers globally and are the market leader in talent management.

What You Will Do

This is a unique role that involves leading and growing the Partner HR Integrations products to serve the needs of 3000+ clients, 500+ internal stakeholders, hundreds of partners and the newly launched HRIS.. You’ll work closely with our partnership team, your engineering and design counterparts, as well as go-to-market teams, to deliver feature enhancements and new strategic initiatives. You'll work cross-functionally working closely with all of our product verticals and their product managers, engineers, and designers to ensure that users have a cohesive experience. You will also work closely with CX and Sales, Data and Operations, and Go-to-market counterparts to ensure that the tools that we have internally deliver value. This position is located Remotely and is an excellent opportunity if you thrive working on highly impactful and cross-functional products.

• Partner with leadership across our Engineering, Product, and Design organizations to ensure we are developing our platform on common primitives with high degrees of product interoperability
• Form strong cross-functional relationships across the organization including with our Go-to-market partners
• Deliver on product and business goals
• Help define and execute a product vision and strategy, and be able to break a larger vision into discrete projects
• Synthesize customer feedback to identify pain points and deeply understand their problems
• Lead the prioritization and development of your product's roadmap to deliver value to our customers and the business
• Partner with our engineering, product, and design teams across the company to ensure optimal user experience on both our integrations user experience and data and also our internal tools
• Define the product KPIs and track the success of the features that we launch

What You Will Bring to the Table

We are looking for someone who has a combination of the following:

• Proven track record of supporting high-performing teams with a track record of developing products with best-in-class customer experiences
• 4+ years of progressive experience in product management
• Outstanding written and verbal communication skills with a talent for succinctly articulating customer challenges
• Employee-focus: you care deeply about the people on your team, helping them to achieve their personal and professional goals, and enabling them to do their best work.
• Comfort with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done—and then doing it.
• You have experience overseeing the product decision-making process across multiple teams.
• Preferably, you have professional experience with multi-product, B2B SaaS applications and a technical degree

--

The estimated annual cash salary for this role is $105,500 - $165,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. 

#LI-Remote

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for a Solutions Architect to join us as we build cutting-edge technology solutions!  Our team is looking for a talented engineering/architect leader with a strong background in building robust and scalable solutions across various domains including data warehousing, ETL, big data/analytics, data science, and cloud platforms, specifically AWS and Databricks. This role is responsible for conducting architectural design sessions, leading project implementation, and driving the creation of MVPs or Proof of Concept (PoCs). The ideal candidate will have experience building and leading data engineering teams in a dynamic, fast-paced business environment.

Responsibilities:

• Serve as the Primary Architecture-Engagement-Lead with a focus on AWS and Databricks.
• Define processes, standards, and guidelines for architecting data platforms, Data Estates, and modern ELT/ETL, Compute, Storage, Consumption for BI, and Data Science workloads on AWS.
• Support delivery teams as a senior technical leader in a hands-on capacity to remove blockers, create demos, proofs of concepts, and troubleshoot solutions with other engineers.
• Coach clients in adopting technology to solve their core business needs and issues relating to data, BI, data science, and analytics services on AWS.
• Be the go-to resource for our clients through increasing your knowledge and approach with new and existing technologies on AWS and Databricks.
• Lead collaboration with both internal and external stakeholders.
• Quickly understand client’s business needs, make impactful recommendations, and adjust accordingly to needs as they change.
• Define architecture roadmaps with the ability to design a phased approach to completion while considering pre-existing, legacy challenges on AWS and Databricks.
• Demonstrated experience in cloud architecture and technologies, specifically on AWS.
• Aid in defining the scope of work and drafting proposals and contracts sent to clients for new business.
• Build and maintain Blueprint’s lab/demo environment, with working demonstrations on data estate patterns and concepts, e.g., AWS, Databricks, ELT, Streaming, BI, and Data Analytics.

Qualifications:

• 5+ years of experience in the design and implementation of large-scale data platforms/solutions using AWS.
• Expert knowledge of AWS services with a focus on Modern Data Solutions and Frameworks, adapters/connectors, and orchestration components.
• Experience with Databricks or other AWS data services and associated languages such as Python, SQL, etc.
• Demonstrated experience in designing and building cloud and hybrid solutions that run on AWS, including: (Amazon EC2, Amazon VPC, Amazon S3, Amazon CloudWatch, AWS Security).
• Expert knowledge of AWS services: (AWS CloudFormation, Amazon S3, Amazon EC2, AWS Lambda, API Gateway, AWS Glue, AWS IAM, Amazon Redshift).
• 5+ years of experience in SQL, data transformations, migration, statistical analysis, and troubleshooting across more than one Database Platform (Amazon RDS, PostgreSQL, Databricks, SQL).
• Work experience in a Software development team leveraging agile tools like AWS CodeCommit, Jira, Confluence, GitHub, GitHub Actions, Slack, etc.
• 5+ Years’ experience with Enterprise data warehousing, ETL, and BI services.
• 3+ Years’ experience in Cloud data and modern data management patterns supporting data warehousing and data lake architectures on AWS.
• Understanding and appreciation of modern data platforms and integration services.
• Understanding and appreciation for modern approaches and platforms for data quality, data governance, and cataloging services, CDC, append-only, streaming, incremental data acquisition, and data mart/fact-dimension design techniques.
• Proven ability to build and manage executive-level client relationships.
• Strong communicator with an evidence-based mindset to developing customer experience.
• Goal and results-focused, with a mindset of delivering customer value; with a focus on speed-to-value in all activities.
• Proactive self-starter who can thrive in flat organizations and ambiguous situations.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $160,700 to $200,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location:Remote

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.s

We are looking for a Solutions Architect to join us as we build cutting-edge technology solutions!  Our team is looking for a talented engineering/architect leader with a strong background in building robust and scalable solutions across various domains including data warehousing, ETL, big data/analytics, data science, and cloud platforms, specifically Azure and Databricks. This role is responsible for conducting architectural design sessions, leading project implementation, and driving the creation of MVP’s or Proof of Concept (PoC’s). The ideal candidate will have experience building and leading data engineering teams in a dynamic, fast-paced business environment.

Responsibilities:

• Serve as the Primary Architecture-Engagement-Lead with a focus on Azure and Databricks.
• Define processes, standards, and guidelines for architecting data platforms, Data Estates, and modern ELT/ETL, Compute, Storage, Consumption for BI, and Data Science workloads on Azure.
• Support delivery teams as a senior technical leader in a hands-on capacity to remove blockers, create demos, proofs of concepts, and troubleshoot solutions with other engineers.
• Coach clients in adopting technology to solve their core business needs and issues relating to data, BI, data science, and analytics services on Azure.
• Be the go-to resource for our clients through increasing your knowledge and approach with new and existing technologies on Azure and Databricks.
• Lead collaboration with both internal and external stakeholders.
• Quickly understand client’s business needs, make impactful recommendations, and adjust accordingly to needs as they change.
• Define architecture roadmaps with the ability to design a phased approach to completion while considering pre-existing, legacy challenges on Azure and Databricks.
• Demonstrated experience in cloud architecture and technologies, specifically on Azure.
• Aid in defining the scope of work and drafting proposals and contracts sent to clients for new business.
• Build and maintain Blueprint’s lab/demo environment, with working demonstrations on data estate patterns and concepts, e.g., Azure, Databricks, ELT, Streaming, BI, and Data Analytics.

Qualifications:

• 5+ years of experience in the design and implementation of large-scale data platforms/solutions using Microsoft Azure.
• Expert knowledge of Azure services with a focus on Modern Data Solutions and Frameworks, adapters/connectors, and orchestration components.
• Experience with Databricks or other Azure data services and associated languages such as Python, SQL, etc.
• Demonstrated experience in designing and building cloud and hybrid solutions that run on Azure, including: (Azure Virtual Machines, Azure Virtual Network, Azure Storage, Azure Monitoring, Azure Security).
• Expert knowledge of Azure services: (Azure DevOps, Azure Storage, Azure Virtual Machines, Azure Functions, API Management, Azure Synapse Analytics, Azure Identity and Access Management, Azure Data Factory).
• 5+ years of experience in SQL, data transformations, migration, statistical analysis, and troubleshooting across more than one Database Platform (Azure SQL Database, PostgreSQL, Databricks, SQL).
• Work experience in a Software development team leveraging agile tools like Azure DevOps, Jira, Confluence, GitHub, GitHub Actions, Slack, etc.
• 5+ Years’ experience with Enterprise data warehousing, ETL, and BI services.
• 3+ Years’ experience in Cloud data and modern data management patterns supporting data warehousing and data lake architectures on Azure.
• Understanding and appreciation of modern data platforms and integration services.
• Understanding and appreciation for modern approaches and platforms for data quality, data governance, and cataloging services, CDC, append-only, streaming, incremental data acquisition, and data mart/fact-dimension design techniques.
• Proven ability to build and manage executive-level client relationships.
• Strong communicator with an evidence-based mindset to developing customer experience.
• Goal and results-focused, with a mindset of delivering customer value; with a focus on speed-to-value in all activities.
• Proactive self-starter who can thrive in flat organizations and ambiguous situations.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $160,700 to $200,000 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location:Remote

The Role

We're looking for a customer-centric Senior Manager to lead and manage a team of top performing Enterprise Client Success Managers. Our Enterprise Client Success team has a portfolio of both enterprise and strategic customers. 

This role reports to the Senior Director of Client Success and should be based in the east coast. In this role, you will operate with a high level of ambiguity in a fast-paced environment, navigating change as the business evolves with each new iteration of this growing product offering. You will be an important player in setting the tone for the Client Success function to ensure that Modern Health can effectively support our customers and maximize engagement through our product offerings. This is a highly visible role that requires comfort in reporting to senior leadership on key business objectives and outlining requirements/needs to achieve these, while also working with cross-functional leaders across Modern Health to ensure success. If you’re excited to positively impact the lives of millions - join us!

This position is not eligible to be performed in Hawaii.

What You’ll Do

• Lead and develop a team of high performing Enterprise Client Success Managers
• Deliver high quality customer experience to new and existing customers
• Build a creative and innovative culture
• Own your team's metrics and drive the plan to attain and exceed them
• Determine renewal strategy including forecasting for your entire BoB
• Act as an escalation point for your teammates and customers
• Build strategic relationships with CXOs and other decision makers and position yourself as a trusted advisor to customers
• Maximize employee engagement and skills development
• Improve platform and services adoption rates and minimize customer and revenue churn
• Demonstrate business outcomes and ROI for our customers and their stakeholders 
• Work cross-functionally with key stakeholders in Sales, Product, Marketing, and Operations 
• Share trends and best practices throughout the organization
• Identify and take action on bottlenecks and areas of improvement within customer success teams
• Ensure Modern Health values are built deep into your team

Who You Are

• 8+ years of experience working in Customer Success related role, preferably at a SaaS company
• 5+ years management experience owning both individual and shared goals
• Previous healthcare experience is preferred
• Experience in a commercial account management or quota carrying role
• High EQ and natural interpersonal skills. A connector and expert communicator who will ‘close the distance’ between Customer Success, our customers, and internal stakeholders
• You pride yourself on your ability to lead and motivate a team. Coaching others and seeing them achieve their goals gives you energy.
• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
• Strong project management skills and ability to run multiple projects simultaneously
• Experience with large businesses and/or tech preferred
• High-growth or early-stage startup experience is a plus
• Experience using Salesforce, Gainsight, Looker, Google suite and Slack for business purposes

Benefits

Fundamentals:

• Medical / Dental / Vision / Disability / Life Insurance 
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off 
• Company-wide Collective Pause Days 

Family Support:

• Parental Leave Policy 
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend

Financial Wellness:

• 401k
• Financial Planning Benefit through Origin

But wait there’s more…! 

• Annual Wellness Stipend to use on items that promote your overall well being 
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

This is Product at Lattice

The Lattice Product team is on a mission to make work meaningful for companies across the world. Lattice is a talent management platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career and compensation planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016 we have grown to over 5,000+ customers globally.

What You Will Do

In this pivotal role as Staff Product Manager, you will spearhead the advancement of our HRIS suite. Your mission will be to drive innovation, incorporate groundbreaking functionalities, and position our HRIS offerings at the forefront of HR technology.

• Take complete ownership of a new product within the HRIS suite, overseeing its journey from initial concept to market release and beyond.
• Conduct thorough market analysis, user research, and data gathering to inform product design and development strategies.
• Define and refine product wireframes, scope, requirements, and detailed specifications, ensuring alignment with customer needs and market trends.
• Establish and monitor key product KPIs and metrics, evaluating performance to guide continuous improvement.
• Lead the product development process, collaborating closely with cross-functional teams to ensure seamless execution and market readiness.
• Maintain a deep understanding of HR technology trends, positioning Lattice as a leader in the HRIS space.

What You Will Bring to the Table

• A track record of success in leading product development, from inception to production, focusing on customer-centric solutions.
• Minimum 10 years of experience in product management or a related technical field, with specific expertise in HRIS or similar platforms.
• Strong leadership skills, with the ability to guide and influence cross-functional teams.
• In-depth knowledge of technology, particularly in applying AI and ML in product development.
• Excellent communication skills, adept at articulating complex customer needs and product solutions.
• Robust analytical skills, skilled in using data and metrics for decision-making.
• Entrepreneurial mindset, comfortable with navigating ambiguity in a dynamic environment.
• Experience in multi-product, B2B SaaS platforms, and a technical academic background are preferred.

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The estimated annual cash salary for this role is $149,250 - $233,250. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. 

#LI-Remote

About the opportunity

We’re looking for two Sr. Product Designers to lead and help us craft the future of our Talent organization. The Talent Org at Lattice encompasses a wide array of products - Reviews, Compensation, Engagement Surveys, Manager Tools and AI tooling to assist managers and HR admins. You’ll have the opportunity to work with an excellent group of designers, engineers and PMs on problems that truly matter and shape how our customers’ organizations evaluate and improve themselves.

What we’re looking for

As a note, even if you don’t feel your experience covers everything listed below, we still encourage you to apply! The goal of this job posting is to establish the shape of the role, and we’re open to adjusting the leveling if we find someone who’s a great fit for that shape.

• Experience evaluating and designing complex workflows, in particular flows that move across or have impact on multiple products within a suite.
• A track record of innovating in your UI choices - going beyond standard web elements to create unique experiences that meet customer needs.
• A strong understanding of visual design principles (as evident in your work), in particular with regard to spacing, typography, hierarchy and usage of color to communicate states and numeric values.
• Outstanding written and verbal communication skills with a talent for succinctly articulating customer challenges.
• Proven success working with an established design system - knowing when to reuse existing components, and when to evolve or even ignore them to meet your customers’ needs.
• Experience working closely with User Research, as well as a track record of talking to customers and incorporating feedback from those sessions into your work.
• A strategic partner for Product - you think at a high-level about your product area and collaborate closely with your PM and Engineering partners to define the future of the products you work on.
• You work closely with your engineering team throughout the design and development process, bringing your team along and then ensuring every detail of the design is implemented in a high-quality way.
• A love for design feedback - both receiving and giving. You are someone who consistently shares your work with other designers and your cross-functional team, and who regularly engages with other designers’ work.

Bonus points if…

• You have experience designing data visualizations.
• You write front-end HTML and CSS, or understand it well enough to have meaningful conversations about how to implement your design work in production.

Why join our Design & Research Team?

We're a passionate group of people who are dedicated to growing together. Currently ~25, our team spans Brand Design, Content Design, Product Design, and Research.
You can learn more about us on our Notion page! It covers who we are as individuals, some of our recent work, how we commit to DE&I, and most importantly — the rituals and rhythms we've invested in as a team to grow as craftspeople and just… people. You can also learn more about how we work on our team website.  

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 1,900+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Centrally located FiDi office in San Francisco and New York
• Flexible vacation/time-off policy

#LI-remote

The estimated annual cash salary for this role is $101,750 - $159,000. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund

*Note on Pay Transparency:

Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law.

We’re seeking someone who’s passionate about discovering top talent, driving company growth, and helping people develop successful careers. In this position, you will work closely with hiring managers to understand their needs and requirements and develop effective recruiting strategies. You will also be responsible for building a strong candidate pipeline and ensuring a positive candidate experience throughout the hiring process.

Here’s what you’ll do day-to-day:

• Own the full-cycle recruitment process. Source qualified candidates, review resumes, and pre-screen candidates while moving the interview process forward in a timely manner.
• Manage candidates in process to provide them with the most delightful candidate experience
• Partner with cross-functional teams including Compensation, HR Business Partners, and Executive Operations
• Support and assist with HR tools day to day operations, implementations, and integrations
• Organize and coordinate online/onsite events, lead branding activities.

Here’s what we're looking for:

• 3+ years of full-cycle recruiting experience ideally within a high-growth tech environment
• Fluency in English
• Proven experience sourcing and closing profiles at all levels
• Experience working with Greenhouse, Gem, Slack, Linkedin Recruiter and G-Suite
• Must be physically located and eligible to work in Turkiye
• Experience building representative candidate pipelines and helping hiring managers create inclusive teams
• Familiarity with funnel metrics - you can use your data to understand and predict candidates needed to achieve hiring targets
• Technical expertise and an ability to understand and explain job requirements for engineering roles is a plus
• At your best in a fast-paced, constantly changing environment

What you bring

• 5+ years of Global Payroll Experience with Australia and New Zealand.
• 3+ years of Global Payroll Customer Implementation experience, with Australia and New Zealand payroll software.
• Excellent understanding of end-to-end payroll processes and HR.
• Work experience in regional / global payroll operations and statutory requirements.
• Excellent data management skills with high accuracy and attention to detail.
• Experienced in handling multiple projects with multiple stakeholders.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Team player with the ability to work independently and take own responsibility.
• Customer-Care oriented mind set.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• Proficient in using Google Sheet or Excel.
• Ability to work within a MacBook Pro environment
• You understand the need and idea to work largely asynchronously.
• You write and speak fluent English.
• It's not required to have experience working remotely, but is considered a plus.
• Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack and Salesforce.
• Not required but is considered a plus if you have working knowledge of Access Definitive software.

Job Responsibilities

• Serve as a primary point of contact for customers to set up and provide an accurate and seamless transition of their payroll to Remote products and services.
• Analyze customers’ payroll needs and provide appropriate recommendations.
• Direct and manage the implementation of new customers from the start of the relationship, including:
  • Obtaining all required customer and employee’s payroll data information for new customer payroll set-ups per legal entity.
  • Configuration of Remote Global Payroll system on a customer by customer basis.
  • Coordination of parallel payroll runs.
  • Verify payroll and tax set up is compliant with country specific government regulations.
  • Coordination and communication of payroll Go-Live.
  • Handing over an accurate payroll to our Remote Global Payroll Operations team.
• Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion.
• Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates.
• Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs.
• Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
• Maintain confidentiality of all customer and employee information.
• Help in the creation and maintenance of the process documentation.

Practicals

• You'll report to: Director of Global Payroll Experience
• Direct reports: None
• Team: Global Payroll Experience - Global Payroll Implementations
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; Eastern APAC timezones
• Start date: February 1, 2024

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $30,250 USD to $102,050 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter & skills assessment
2. Interview with Global Payroll Implementation team members
3. Interview with Director, Global Payroll Implementation & Experience
4. Prior employment verification check(s)

#LI-DNP

SUPERHUMAN ????

• The fastest email experience in the world
• Loved and adored: see what our customers say

Our customers get through their inbox twice as fast as before; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE ????

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT ????

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE ????

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

ROLE ????????‍????????‍????

• Oversee and contribute to a multidisciplinary team of software engineers developing amazing user experiences.
• Serve as an engineering leader and technical expert.
• Create plans and processes, and drive execution for the engineering team. 
• Hire and mentor a world-class team including providing coaching and career guidance.
• Advocate for code quality, new technologies, and architectural design within the company.
• Follow projects from inception through implementation to help ensure they are on time and of remarkable quality.
• Support initiatives to improve engineering efficiency, quality, and happiness. 
• Collaborate with product and delight teams to ship incredible features and products.

SOUND LIKE YOU? ????

• Experience: You have 10+ years of experience contributing to engineering teams including 4+ years as a hands-on contributor, and 3+ years of leading teams.
• Technical Skills:You’re an expert in Javascript and React, and proficient in backend technologies such as Go, Java/Scala, Ruby, Python, etc.
• Management: You have a track record of managing and developing high-performing, inclusive, and mission-driven teams.
• Async Communication: You can communicate effectively across various mediums (especially slack, notion, and email). Can produce and consume detailed written materials as needed without sacrificing speed.
• Execution: You can take large, complex problems and break them into manageable pieces. You are a model of dependability.
• Attention to Detail: You exercise astonishing attention for detail in everything that you do.
• Bias for Action: Speed matters. You take rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth. 
• Efficient: You move quickly and effectively, and always find ways to achieve more.
• Growth Mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.
• Start to Finish Ownership: You act with 100% responsibility for your outcomes as well as the outcomes of the company.
• Proactively Positive: You demonstrate care and awareness for how your actions and words make others feel. You find ways to move forward from challenges stronger and happier. You chose to interpret situations positively rather than negatively. 
• Grit: You pursue challenging goals with passion and courage.

Cares Deeply; Challenges Directly: Discusses and debates ideas openly. Focuses on the customer and business ‘so what’ and challenges stakeholders to take impactful action.

• Location: We're open to you joining us in our San Francisco office, or from a home office anywhere in North America or South America.

SALARY????

The Engineering Manager role may span a range of experience and expertise. Through our interview process, we will review your background and local market data and use a mix of technical and qualitative assessments to determine where you fall in our range. 

Our starting US-based salary range for this role starts from $200,000+, depending on experience. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

We are open to candidates in the US, Canada, or Latin America. We take a locally informed approach to non-US based compensation and will be able to share ranges based on your country of residence.

BENEFITS ????

Taking Care of Your Future ????

• Medical, dental and vision insurance: 100% coverage for you, 75% coverage for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, and life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off ????

• Take as much vacation as you like!
• 13 additional company holidays, plus your own Care Days, Flexible Holidays and a company-wide Winter Break.
• Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

• $3000 per year towards your professional development.
• Free access to Calm and Taskhuman.
• Allyship education program to help build your best self.

Setting You Up For Success ????????‍????????????‍????

• Custom MacBook Pro.
• $1000 budget for workstation setup.
• $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity.  We are an equal-opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Global Payroll Implementation, joining our Global Payroll Solutions team.

As a dynamic and energetic professional, the Manager of Global Payroll Implementation will own the planning and implementation of Remote’s Global Payroll customer onboarding.

This role will work with large global teams, therefore a clear understanding of how to manage teams asynchronously, will be crucial to the success of these teams.

You will be reporting to the Director of Global Payroll Experience.

What you bring

• 8+ years of Global Payroll experience with multiple countries.
• 5+ years of Global Payroll Customer Implementation experience in a SaaS environment.
• 5+ years team management or customer account management or equivalent experience.
• Advanced knowledge in implementing customer’s payroll structure in multiple countries to ensure statutory compliance.
• You are passionate about leading and growing a team.
• Strong knowledge of creating standard operating procedures.
• Critical problem-solving abilities with excellent and empathetic communications skills.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Advance experience with scaling processes, automating repetitive tasks and driving metrics to deliver results that will meet or exceed business goals.
• Proficient in using Google Sheets and working in a MacBook Pro environment.
• Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack and Salesforce .
• You understand the need and ideal to work largely asynchronously.
• It's not required to have experience working remotely, but is considered a plus.
• You must write and speak fluent English.

Key Responsibilities

• Lead, Manage & Hire a global team of Payroll Implementation Specialists; grow & develop the team through coaching and mentorship.
• Own the end-to-end Payroll Implementation process of onboarding international customers to the Remote Global Payroll platform to include:
  • develop and implement detailed standard operating procedures
  • ensuring every country has detailed government payroll compliance regulations documented
  • develop and implement operational processes that scale for large growth and efficiency in a fast paced environment
  • track, monitor and continuously improve the team’s performance on key metrics to meet the business goals.
  • identify opportunities for efficiencies in the product that create a better user experience.
• Respond and resolve all customer escalations through positive solutions that contribute to high customer retention rates.
• Be the SME for multiple teams across the organization to answer queries and drive knowledge resources.
• Collaborate cohesively with Customer Experience, Operations, Product & Engineering, Tax & Payments, Finance, Vendor Relations and other teams across the organization to provide best in-class onboarding to our new customers and ensure we are compliant with global payroll regulations.

Practicals

• Report to: Director of Global Payroll Experience & Implementations
• Team: Global Payroll
• Location: UTC -4 or UTC -5 Timezones
• Start date: As soon as possible

Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair unbiased compensation and fair pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labour practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $39,200 USD to $57,886 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. (async) Profile review
2. Interview with recruiter
3. Interview with Director of Global Payroll Experience
4. Interview with Senior Payroll Manager
5. (async) Offer

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to help drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

What we’re looking for:

We are looking for a German speaking Complaints Associate to join our team. The successful candidate will be responsible for managing complaints from UK and German members and non- members regarding our products, services or customer service.

As a  Complaints Associate, you’ll be expected to:

• Take ownership of complaints from start to finish, ensuring that all complaints are correctly logged on our complaints management system;
• Investigate complaints and identify the root cause of the issue;
• Communicate with complainants through various channels such as email or phone to resolve their complaints in a timely and professional manner;
• Work closely with the relevant departments within Tide to identify any systemic issues and develop solutions to prevent future complaints;
• Maintain required productivity levels whilst ensuring complaints are resolved to high quality standards and handled in line with processes and procedures within regulatory time frames.

What makes you a great fit:

• Excellent spoken and written German and English skills
• Ability to use industry tools like GSuite, Slack and Jira
• Organised with the ability to multitask
• The ability to remain calm under pressure and handle difficult situations
• Passion for problem-solving and finding solutions to difficult situations
• Accurate with good attention to detail
• Experience working in customer service for the finance industry
• Some experience working in startups
• Analytical skills, be good at problem solving and reviewing root cause analysis

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-RS2
#LI-Remote

This is an exciting time to join Remote and make a personal difference in the global employment space as a Sales Enablement Specialist, joining our Sales Enablement & Operations team. You will be working on global projects to support the onboarding and ongoing development of our sales teams. This is a broad reaching role that will see you managing and updating content, working closely with your enablement colleagues and the wider sales community to drive excellence, improve the learning experience and make sales enablement content more effective. If you are:

• Highly organised
• A great communicator - sync and async
• Have a good eye for detail
• A strong team player
• An innovative self-starter who likes improving processes and content

What this job can offer you

• A fast paced global role where you will be able to develop strong working relationships across GTM
• Autonomy to build efficient and effective processes that improve the learning experience for GTM
• The opportunity to develop your enablement skills and work across multiple projects and deliverables

What you bring

• 2+ years of Sales, Sales Training, Sales Onboarding or related experience, ideally in a fast-growing, global B2B SaaS start-up
• Team player with the ability to work independently, prioritize projects and take responsibility
• Flexibility and ability to adapt to new business demands and changing environment
• Strong project management and organizational skills
• Exhibit a high degree of ownership to execute programs
• Project coordinator for Sales Enablement, owning responsibility for the maintenance of detailed project boards for each project and initiative
• Excellent sync and async communication skills
• Ability to work cross-region, and on multiple projects with cross-team and organisation stakeholders
• Experience of working in a complex, matrix organisation with multiple regions
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Job Responsibilities

• Project coordinator for Sales Enablement, owning responsibility for the maintenance of detailed project boards for each project and initiative
• Works closely with all members of Sales Enablement team to ensure they have the content needed
• Owns and manages the maintenance of the sales resource library, the sales portal and the snippets library
• Works in conjunction with sales enablement managers, sales and sales leaders to build and maintain outreach sequences for products, launches, promos, etc.
• Scans Slack channels during product launches, upgrades and Remote-wide initiatives to ensure sales enablement can deliver the most up to date and relevant content
• Manage and update Sales Enablement materials in conjunction with Sales Enablement managers and SMEs on a wide range of topics and projects
• Act as primary point of contact for new Sales hires throughout their onboarding at Remote
• Manage the functional onboarding of new hires, tool allocation, assignment of SOAR, setting up cohorts and sync sessions
• Support the Sales Enablement leads to facilitate sync sessions with new sales hire in each region, provide async feedback on completed onboarding activities, and provide assistance throughout the onboarding journey where demand requires
• Able to work in partnership with other members of the Sales Enablement team on projects, presentations, sales gatherings, summits and other meetings to ensure a high-quality user experience for attendees and participants
• Acts as the Producer to support Sales Enablement team for monthly office hours, GTM meetings, facilitated session
• Manage, maintain and develop the provision of relevant sales enablement content for the use of the CX function
• Other ad-hoc projects as required

Practicals

• You'll report to: Director, Sales Enablement

• Team: RevOps - Sales Enablement

• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify: EMEA, Global

• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $60-85K. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Roughly [x] hours across 6 weeks

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Prior employment verification check

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