Job Description

The Survey Programmer is responsible for programming market research screeners of low to medium complexity against client materials. Their goal is to meet and exceed clients’ expectations in terms of integrity of collected data, adherence to agreed timeline and budget. Programming is done on the M3’s proprietary qualitative programming platform. Survey Programmer is a contributor to overall department efficiency by adhering to current best practices. They are required to work independently after the initial training.

Maintain full responsibility for online survey development and related tasks:

• Thorough review of client materials and preparation of queries in a timely manner.
• End-to-end high-quality programming on M3’s proprietary qualitative programming platform.
• Strong understanding of screener flow supported by previous programming experience on any platform.
• Formulation of recommendations to ensure efficient programming and optimal data layout.
• Identification and contribution to implementation of workarounds to address programming challenges.
• Utilize their past experiences to support process improvement, with a goal to increase capabilities, efficiencies, skillsets, and competitive advantage in the marketplace.
• Expected to spend time reporting and receiving information to and from their manager and committed to learning the latest technologies in the data collection field.

Location: Philippines, remote position.

Qualifications

• Minimum two years hands-on programming experience on any survey programming platform
• Bachelor’s degree in Science (IT), B. Tech (IT), M. SC (IT), Master’s in Computer Applications (MCA) or equivalent
• Exceptional ability to multitask and balance multiple projects and priorities
• Strong problem-solving skills, including an ability to ‘think outside the box’
• Knowledge of Decipher/ or ConfirmIT
• Market research experience (preferably with healthcare surveys)

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Job Description

The mission of the Project Manager is to be a communication and relationship liaison between Med Planet, our clients, and other teams involved in the project’s completion. The Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.

This is the ideal role for someone who has experience in international market research, with focus on healthcare, fieldwork, and collaboration with all teams involved in the project.

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:
• Project specifications review, project set up, resource planning, fieldwork and timelines planning
• Coordination of project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
• Translations ensuring quality standards and timelines are met
• Project launch execution and analysis, with detailed feedback to clients with a solution approach
• Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
• Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
• Provide to client the agreed deliverables within expected timelines and quality
• Meet billing deadlines and goals, ensuring high adherence to internal processes
• Comply with Med Planet’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Qualifications

Education and Training Required:

Bachelor’s Degree or equivalent work experience

Fluent English (written and spoken)

Minimum Experience:

Must have 3 years’ experience in market research project management, preferably in healthcare

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

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Job Description

• Design and implement improvements to NAS’ system infrastructure, to meet performance, availability, resilience, security, and compliance objectives.
• Monitor and improve system performance, identifying potential enhancements and troubleshooting issues as necessary.
• Collaborate with application developers to reduce and mitigate errors and improve quality of service for users and customers.
• Develop automated alerting and response systems to manage reliability risks.
• Deploy and maintain cloud infrastructure, particularly on Microsoft Azure, using Infrastructure-as-Code and automated scripts whenever possible.
• Work alongside developers to ensure that systems are reliable and performant.
• Lead scalability and reliability enhancement projects.
• Document system architecture and maintenance procedures.
• Create runbooks for common fault scenarios and lead incident postmortems.
• Monitor critical third-party services and aid in the selection of new services as needed.
• Proactively work to improve cost efficiency while meeting service level objectives.
• Write scripts and integrate services to automate repetitive work and reduce toil.
   

Qualifications

• Bachelor’s degree in computer science or a related technical field
• Minimum of 2 years working as a Site Reliability Engineer, DevOps Engineer, Cloud Engineer, or similar role, responsible for cloud-based web application infrastructure.
• Experience as a web application developer or software engineer preferred.
• Experience with hands-on management of cloud-native services using an IaaS-platform, preferably Microsoft Azure.
• Experience and expertise with Kubernetes.
• Experience developing web applications. Knowledge of C# .NET desirable but not required.
• Programming experience, preferably including the use of programming for infrastructure automation/DevOps.
• Solid understanding of web application technologies and protocols (i.e., REST, HTTP, TLS, DNS, networking) and web application architecture.
• Expertise in computing and networking hardware fundamentals. Solid knowledge of operating systems, including Linux, and containers.
• Strong analytical and logical thinking skills.
• Exceptional attention to detail.
• Excellent verbal and written communication skills.
• Experience working directly with relational databases and NoSQL helpful.
• Initiative and ability to work thoughtfully and independently to achieve high-level goals.
• Ability to quickly learn new technologies and apply them appropriately and effectively.

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Job Description

The focus of the Director of Global Partner Management is to manage relationships with the quantitative & qualitative healthcare market research partners. Main duties will entail negotiation of best rates & rebates, sales project commissioning and operational support, sourcing of new partners, cost control, profit maximization and maintenance of existing relationships and information within a network of agencies.

This is an ideal role for someone who has organizational skills, communications effectively with different levels and departments within the company and maintains positive partner relationships to maximize profitability and internal and external satisfaction.  This role will have an emphasis on focusing on global partners, specifically those that cover European markets.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Building and maintaining M3GR’s worldwide network of market research partners for research projects. This includes freelancers as well as fieldwork agencies for all items needed.  Will be responsible for maintaining partner contact details, as well as their ratings in the M3GR Partner Tool.
• Vet and manage suppliers/partners as required, ensuring costings are supplied on time and to agreed budget.
• Conduct and participate in partner meetings to discuss progress, goals, review escalations and set up action plans.
• Lead, manage and present third party spend reporting and forecasting documentation and analysis.
• Initiate and maintain preferential pricing schemes with strategic partners.
• Identify any changes or trends with partner pricing that will impact client pricing and flag to pricing team(s).
• Work together with the Legal team to put MSAs in place with all partners, ensure partners are compliant with ISO standards and relevant documentation is in place.
• Take part in strategic project kick offs to identify possible fieldwork issues and most suitable partner for the target.
• Work with all M3 companies (existing and through M&A) to find common ground for cooperation and support and maximization of preferred partnerships with suppliers.
• Ensure partners/suppliers are compliant with GDPR, ISO standards and any other relevant documentation, by leading on collection and documentation updates.
• Support and advise Operations, Compliance and Sales team with problem solving and partner solutions outside of normal standard.
• Work directly with department leadership team to create quarterly strategies based on company needs and performance.
• Lead formal and informal Task Forces as required to help devise, foster solutions implementation, and innovation company wide.
• Independently manage specific strategic projects assigned by leadership and executive team.
• Conduct strategic meetings with ops and sales leadership to address pain points and areas of Partner improvement.
• Publish Partner information or announcements relevant to the organization through agreed communication channels (SharePoint, Teams, Email, etc.).
• Demo, train, provide documentation and troubleshoot with M3 partners/suppliers on M3 products that will be used in conjunction with projects.

Qualifications

• 3+ years coordinating external fieldwork suppliers in Healthcare Market Research, additional 5+ years in market research industry.
• Exceptional written and verbal communication skills
• Experience with supplier coordination and negotiation, including within multiple budgets and currencies
• Experience specifically with European agencies/suppliers for healthcare market research fieldwork
• Strong Microsoft Office skills, Proficient in Microsoft Excel and comfortable with large amounts of data
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Project Management experience - healthcare market research
• Responsive and able to work well under pressure
• Good time management and reliable
• Organizational and planning skills
• Comfortable with new technologies

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Job Description

Mission:

The Coldfusion Engineer is responsible for developing internal and external data-driven web based applications based on specifications from a project manager. This individual will also work with the project manager and QA Analyst to debug the code, put the code into production, maintain the code during its complete lifecycle, as well as go into as existing code base, understand the inter-workings of that code, troubleshoot bugs, and add new features to that code. The applications will be developed in ColdFusion, JavaScript, jQuery, HTML, CSS, and built on an Oracle database. This individual will work closely with the senior web application engineer as well as the other technology professionals and project stakeholders.

• Develop new features in ColdFusion / MS SQL Server
• Develop front-end in React front-end of a ColdFusion driven backend
• Maintain current documentation for all applications supported by the developer
• Write and debug Microsoft SQL Server stored procedures
• Troubleshoot and resolve issues, problems, and errors encountered across our web properties, internal applications, and systems as reported or experienced.
• Provide expertise to influence project, initiative, and maintenance technical direction during discovery, planning, and implementation stages.

Qualifications

• This position is player/coach and we are targeting someone with 2+ years of experience managing a small team of developers. 
• Bachelor's degree or equivalency in a computer science related field required
• 3 years of experience in a similar role working on web-based products.
• Strong knowledge of ColdFusion required
• MVC Framework knowledge very beneficial
• Strong knowledge of SQL required
• Strong knowledge of JavaScript beneficial
• Knowledge and experience with other languages such as PL/SQL, Java/JSP, jQuery, HTML 4/5, CSS, PHP, Ruby, ASP.NET beneficial.
• Familiarity with Bootstrap, React, Angular frontend frameworks beneficial
• Familiarity with Oracle and/or other relational database experience
• Source control/Git
• Familiar with AWS and containers such as Kubernetes.
• Knowledge of development for mobile devices beneficial
• Teamwork oriented
• Exceptional ability to multi-task and balance multiple projects and priorities
• Ingenuity and the willingness to learn new techniques
• Superior problem solving ability; an analytical mindset
• Excellent interpersonal communication skills - both verbal and written

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Job Description

This role involves identifying opportunities for sustainable practices, developing, and implementing sustainability plans, monitoring progress, and reporting results to internal and external stakeholders.

Working closely with employees, suppliers, customers, and community members to promote sustainable practices and raise awareness about environmental issues. Creating sustainable practices in our organisation to help save money in the long term and maintain our public image.

Responsibility for developing and implementing sustainability plans that align with the organisation's goals and values.  Potential to oversee the implementation process and help lead it, reviewing it after it's complete to find areas for improvement.

Main Duties and Responsibilities

• Conduct sustainability assessments to identify areas of opportunity and recommends actions to improve sustainability performance with the potential to present these findings to the public or an oversight board to maintain accountability for the company.
• Focussing on client facing responsibilities to support in negotiations involving Master Services Agreements.  Leveraging expertise to drive positive outcomes.
• Assessment, co-ordination, and management of initiatives such as SBTI, EcoVadis registration and completion of documentation related to similar platforms as requested by our clients.
• Maximising our investment in sustainability initiatives through thought leadership and working in conjunction with marketing to develop programmes such as webinars, lunch and learn sessions.
• Coordinate sustainability initiatives including waste reduction, energy efficiency, and sustainable transportation. This could include allocating funds, informing business leaders of new potential initiatives, and staying up to date with sustainability trends and options.
• Assessment of the sustainability of our suppliers to ensure compliance with current legislation.
• Conduct research on sustainability best practices, emerging technologies, and regulatory requirements, to keep the business informed and competitive as a sustainable organisation without compromising the company objectives.
• Develop sustainability policies to ensure that the organisation remains compliant with environmental regulations and standards. Influence and draft internal policies and documents and update them as necessary.
• Provide sustainability training to promote sustainable practices and encourage behavioural changes within the organisation.
• Evaluate and implement sustainable technologies such as energy-efficient lighting and water-saving devices, to improve sustainability performance.
• Explore and implement carbon reduction strategies with a view to reduce the organisation's carbon footprint.
• Build partnerships with external organizations to gather resources and coordinate collective efforts toward sustainability goals.

Qualifications

• Strategic thinking: To develop sustainable plans that align with the organisation's goals and values. Understand the complexity and nuances of environmental policy and business politics.
• Business Acumen: To excel in crafting and advocation for sustainable processes to enhance the value proposition of our organisation. 
• Project management skills: Can manage complex sustainability projects, including budgeting, scheduling, and resource allocation.
• Analytical skills: The ability to analyse sustainability data, conduct research, and identify trends, ideally with proficiency in data analysis software and other tools.

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Job Description

To proactively build and maintain customer relationships, by delivering highly successful campaigns and therefore maximising revenue streams for M3(EU).  You will be the link between the customer and the Company.

Essential Duties and Responsibilities:

• Establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication
• Manage a portfolio of customers in conjunction with the senior sales leads, gaining an in-depth understanding of their business issues and how M3 can help address them
• Take sole responsibility for generating revenue in a small portfolio of accounts with a combined target of up to £150k
• Maintain a detailed understanding of your account portfolio
• Develop and maintain thorough account plans for each customer
• Work closely with internal teams to ensure that the Customer is receiving the highest level of service and excellent delivery of campaigns
• Actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it
• Gather, monitor and analyse campaign performance data, providing detailed and useful and meaningful information back to the customer
• Responsible for generating awareness within clients, of developing capabilities of M3
• Responsible for representing M3 as a delegate at relevant exhibitions, conferences etc

Qualifications

• Proven ability of building strong client relationships and surpassing expectations
• Experience of managing accounts and relationships for multiple customers
• Experience in managing campaigns, coordinating team members, developing timetables and setting deadlines to achieve objectives

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Job Description

Overview

The remit is to develop business opportunities and potentials within a portfolio of named accounts (typically 4 to 6). There is significant existing business within these accounts, but the drive is for further growth by greater penetration in Europe and expanding to brands where M3 has limited engagement. One of the key functions of the Director of strategic accounts is to have the ability to develop meaningful and mutually beneficial relationships with key clients.  M3 are able to offer and deliver fully integrated digital marketing solutions, and this role requires an ability to develop a strategically aligned proposal that can add best value. The promotional Digital Services include, but are not limited to, edetails, medical education, online closed loop marketing, hosted content digital advertising, analytics and outcomes. The role has significant support ofthrough a Programme management teamand Client service who deliver existing programmes, and a Business Solutions team who provide detailed customer information as well as supporting the development of leads.

Main Duties and Responsibilities

• Target:achieve/Exceed revenue and gross margin target
• Giving clear direction to AM/AD to facilitate optimal management of account – weekly prioritisation of opportunities and agreement of  clear action plans in consultation with the Project management function
• Development and implementation of a strategic sales plan to meet account targets – where is the business going to come from and how?
  • Account Plans:ensure account plans and account reviews for each customer are kept up to date
• Relationships: establish and maintain excellent customer relationships through regular close contact, including face-to-face meetings, telephone and e-mail communication with the ultimate goal of reciprocity with key strategic clients
• The ability to develop a strategic proposal to our clients with autonomy – to clearly understand the client’s needs and clearly define the objectives of the program and how this will be achieved.  Non-transactional sell, does not present a shopping list
• Retention and growth of existing business and acquisition of new business
• Working with autonomyin an often ambiguous internal dynamic – the ability to work in ambiguity and internally network to devise a solution that works for our clients and is deliverable and cost effective
• Overseeing delivery of successful programmes for your accounts to maximise repeat business and account growth
• Management of sales activities within the market (Pharma and other healthcare sectors – medtech, OTC/X, private sector healthcare, publics sector and medical charities)
• Business Understanding:manage a portfolio of customers, gaining an in-depth understanding of their business issues and how M3 can help address them
• Financial reporting:maintain a detailed understanding of the financial status of your portfolio including revenue and billings status
• CRM:manage an accurate personal sales pipeline within the company CRM system
• Forecasting:provide weekly, monthly and quarterly forecasts to the business
• SLA:work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns
• Communications:actively discuss opportunities within the team to increase the services offered to your portfolio, increasing the revenue generated from it
• Metrics:gather, monitor and analyse campaign performance data, providing detailed and useful information back to the customer
• Cost Management:ensure individual campaigns are delivered within budget tolerances
• Exhibitions:responsible for representing M3 as a delegate at relevant exhibitions, conferences etc.

Qualifications

• Proven B2B sales/business development excellence within the pharma/healthcare market
• Experience of selling strategically aligned digital solutions to pharma – to hunt, propose with dynamism and credibility and a timely close
• Pre-existing network of contacts within pharma/healthcare market.
• Ability to network across all accounts to build and nurture lasting and fruitful relationships – C-suite or otherwise

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Job Description

• Ability to clearly communicate with users and participants on the issues and resolve in accordance with policy 
• Examine participant and panel provided documentation for authenticity or potential fraudulence 
• Verify and validate quality of participants and their responses prior to participation in studies via desk research, direct communication 
• Review respondents scheduled for marketing research projects and follow procedures to validate respondents prior to deadline 
• Ability to think out of the box in a fast paced, quick turn environment providing suggested routes of action based on discovered information or taking direct action in user accounts 
• Verify physicians and other healthcare professionals using provided system and protocols 
• Work with potential panelists and obtain necessary information to verify or identify fraudulence 
• Conduct reverse image searches to validate verification 
• Ensure that validation tasks assigned are fully executed within the given timelines 
• Track bad data issues reported by Operations and handle appropriate communication to participants including matters regarding non-payment due to data quality issues 
• Manage post data collection validation process when requested by clients, work with overseas team as needed. Collaborate with non-validated users to successfully complete validation 

Qualifications

• 2+ years of direct customer service experience with diverse audiences, preferably in the market research and/or medical/healthcare field preferred 
• Previous experience in areas of fraud investigation, auditing, etc. strongly preferred. 
• Highly competent at identifying altered documentation, keen eye for details, internet savvy for the purpose of accurately investigating individuals and reaching conclusions. Strong desk research skills 
• Familiarity with physician’s and other healthcare professional’s educational and career paths preferred 
• Excellent interpersonal and communication skills (both verbal and written) 
• Self-motivated and able to prioritize tasks throughout the workday. Understands sense of urgency and when it is needed, can shift focus quickly and independently. Equally comfortable working on repetitive tasks for long durations as well as dynamic, new and unique projects and tasks. 
• Exceptional time management, organizational skills, attention to detail and ability to multitask 
• Well-developed analytical and problem-solving skills 
• Must have ability to work autonomously and in team environment to successfully meet individual and departmental objectives 
• Exceptional written and verbal communication skills, with demonstrated knowledge of English and Portuguese grammar rules 

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Job Description

This new role of Financial Controller forms a key part of the Central Service function supporting 1 of the M3 UK based companies and to support the growing business’ needs. The role will form key relationships with the MD and act as a business partner to provide MI that is timely and meaningful to support the running of the business.

Main Duties and Responsibilities

1. Monthly responsibility – preparation of the monthly management accounts (fully prepared, all control accounts reconciled & full analytical review)
2. Provide monthly support with departmental cost reviews
3. Assist in the coordination of processes, procedures and controls
4. Monitor the intercompany processes between the companies
5. Assist in the preparation of statutory audit schedules for the 31 December year-end audit, corporation tax and quarterly VAT returns as required
6. Work alongside the back office function for Accounts Payable, Accounts Receivable, Payroll etc providing any hands on support as required including transactional processing.
7. Control the monthly recognition of revenues and cost of sales, reconciling at project level

This is not an exhaustive list of duties. The performance of different tasks as necessitated by the changing role within the organisation and the overall business objectives of the organisation is expected.

Qualifications

Education and Training Required

Qualified Accountant (ACA, ACCA, CIMA)

Competencies

• Several years’ experience post qualification in senior roles
• Keen eye for detail and high level of accuracy essential
• Strong system skills including Advanced Excel (Pivot tables, Vlookups and SumIfs) and Finance systems (Current package is NetSuite, experience is beneficial but not essential)
• Time management skills and comfortable at juggling many projects
• Excellent people skills, building strong relationships will be key to the role
• Dynamic and adaptable – this is a fast-moving environment, which will present opportunities for growth in the role, and also evolving responsibilities
• Experience of managing new acquisitions and integrating them into a group useful but not essential
• Experience of working under FRS102 / IFRS

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Job Description

Doctors are at the centre of everything we do. The mission of the Community team is to engage more doctors with Doctors.net.uk more often, by understanding what doctors need, providing digital tools and content to meet those needs, and maximising the visibility of these tools and content to members and to potential new members.

To achieve this mission, we are looking for a user-focused, results-driven Marketing Manager to help develop and deliver the member marketing strategy for Doctors.net.uk. Working closely with the wider Community team and Product team, you will help to set the direction of the strategy, in addition to closely monitoring its progress - successfully recruiting new members, reactivating inactive members and engaging active members more often.

You will be a self-starter, comfortable with driving your own tasks from a standing start. You will have excellent data analytics capabilities and a demonstrable track record in assisting senior staff to make data-driven decisions. It is essential that you have a start-up attitude, with an ability to get things done in a fast-paced environment and a goal-oriented mindset.

This is an exciting and challenging opportunity for the right candidate. You will have the chance to make a difference in the team, company, and most importantly in the world of healthcare.

Objectives include:

• Devise and deliver the member marketing strategy for Doctors.net.uk, with the objective of:
  • Increasing recruitment, reactivation and engagement of key groups of users
  • Increasing recruitment, reactivation and engagement of total audience

Responsibilities include:

• Manage key member communications, such as reactivation emails, education updates, new product announcements and member services announcements
• Continuously analyse and optimise marketing communications strategy and tactics through testing, increasing value to members and OR/ CTR
• Identify and propose new marketing opportunities and tactics
• Play a key role in the rollout of and expansion of SEO
• Manage promotional schedule for all content across the site, including homepage, regular newsletters, social media, display, etc
• Own member incentives and loyalty programmes, and manage the ongoing strategy for these
• Input on digital product development, including marketing of new products, services and features
• Assist with copy for new digital products, services and features
• Oversee social media channel performance
• Manage the creation of new marketing assets, working with design team
• Pursue, negotiate and manage marketing partnerships and contradeals
• Manage marketing calendar and seasonal/ topical tactical opportunities
• Manage event attendance (COVID permitting)
• Input into the ongoing collection of data and insights from users
• Keep abreast of the digital marketing/ digital engagement landscape and competitor activity

Qualifications

• At least 3 years’ experience in digital marketing or website engagement
• Proven experience of planning and implementing successful digital marketing and/ or engagement campaigns
• Experience of working successfully across multiple project types in a dynamic environment
• An understanding of email marketing software and HTML
• Experience of marketing website content and optimising promotional tactics through testing
• Excellent copywriting skills and an appreciation of tone of voice in communications
• Experience working with designers, editorial teams and agencies to create marketing assets
• Highly curious about what users need and how to deliver it to them
• An understanding of SEO and the optimisation of web pages for SEO
• A working knowledge of data analytics tools and a proven ability to use data to guide decision making
• Excellent verbal communication and teamworking skills
• A proactive, adaptable, ‘can-do’ mindset
• Confidence in working with internal and external stakeholders
• Up to date with the latest trends and best practices in online marketing and measurement
• A degree in a relevant subject or an equivalent qualification

Highly desirable:

• Digital marketing/ user engagement experience in a healthcare environment
• Experience in digital product development or user experience
• Experience representing a brand at events or conferences

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Job Description

• Manage, develop, and implement sales efforts and processes to ensure quality of client servicing is of the highest possible standard.
• Effectively sell company’s services and develop new business by identifying leads, qualifying prospects, and building relationships
• Maintain and drive additional business with current accounts through strategic account development and client relationships.   
• Monitor and maintain all KPIs on the various metrics we have in place to ensure optimized performance and balanced workloads, ensuring all team members are fully productive working against clear goals, monitored on a quarterly basis.
• Achieve all personal and team sales goals and quotas, delivering as a minimum on target revenue per quarter and revenue growth year over year. 
• Contribute ideas and strategies for the growth and success of the department
• Effectively create, plan, and deliver presentations on company’s services
• Create, implement, and monitor effective sales process strategies to maximize revenue return from our clients and ensure success of each individual partnership.
• Create a vibrant, competitive, and supportive culture within the team where all team members focus on achieving success for their accounts and building/fostering lasting client relationships.
• Train and develop new staff to effectively advise clients, present services, overcome objections, and provide consultation and recommendations to clients. 

Qualifications

• Bachelor’s degree required.  Master’s degree or equivalent a plus.    
• 4+ years of experience in sales
• 3+ years of sales management experience
• Preferred experience in managing a healthcare sales team
• Preferred experience in physician recruitment industry
• Proven track record in sales for healthcare recruitment
• Proven ability to effectively work with and sell to healthcare employers/organizations
• Proven ability to mentor and improve sales staff
• Ability to effectively communicate with direct reports, management, clients, and internal departments
• Strong record to target achievement (sales, revenue, quotas, margins, etc.)
• Collaborative and supportive with colleagues
• Excellent presentation skills
• Excellent written and verbal communication skills
• Demonstrated experience in resolving issues, brainstorming, and problem-solving

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Job Description

TheConfirmIT Programmer is responsible for programming market research studies of varying complexity against client materials. Their goal is to meet and exceed clients’ expectations in terms of integrity of collected data, adherence to agreed timeline and budget. Programming is done on ConfirmIT’s Professional Authoring platform. The role is also focused on the development and implementation of “out of the box” solutions and they will be a contributor to overall department efficiency by adhering to current best practices as well as consulting on new best practices and processes. Our survey programmers work together closely as a team.

Responsibilities of the Role

• Maintain full responsibility for online survey development and related tasks:
• Thorough review of client materials and preparation of queries in a timely manner. 
• End-to-end high-quality programming on the ConfirmIT Professional Authoring platform. 
• Ability to program online survey components such as custom set-ups using jQuery / HTML / CSS, implementing Conjoints, Max-diff, algorithmic designs, segmentation / typing tools, and image highlighters.
• Formulate recommendations to ensure efficient programming and optimal data layout. 
• Identification and implementation of innovative programming techniques and non-standard solutions to address programming challenges.
• Survey preparation for fielding, data templates and field progress creations.
• Respond to queries from the data validation team in a timely manner.
• Utilize their past experiences to support process improvement, with a goal to increase capabilities, efficiencies, skillsets, and competitive advantage in the marketplace.
• Expected to spend time reporting and receiving information to and from their manager and committed to learning the latest technologies in the data collection field.
• Expected to assist in training and mentoring junior team members.

Qualifications

Essential:

• Minimum five years hands-on programming experience using ConfirmIT Professional Authoring
• Bachelor’s degree in Science (IT), B. Tech (IT), M. SC (IT), Master’s in Computer Applications (MCA) or equivalent
• Exceptional ability to multitask and balance multiple projects and priorities
• Strong problem-solving skills, including an ability to ‘think outside the box'

Personal Qualities:

• Organized, self-motivated and self-directed. 
• Ingenuity, with a willingness and enthusiasm for learning new techniques
• Excellent interpersonal communication skills

Desirable:

• Knowledge of Forsta Surveys (Decipher)
• Market research experience (preferably with healthcare surveys)

We kindly ask that you submit your resume in English

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Job Description

The Local Custom Recruitment Coordinator is responsible for optimising the utilisation and performance of the local panel, ensuring Quantitative and Qualitative projects are delivered within the provided budget and timelines.

It is responsibility of the Local Custom Recruitment Coordinator to identify and deploy custom recruitment solutions to maximise the successful delivery of qualitative and quantitative projects.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Design and execute multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, cold calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations network and social media.
• Attend IKO and project related meetings with PMs for projects assigned and share notes on agreed plan of action.
• Call, schedule, confirm and rescreen respondents recruited for qualitative.
• Ensure confirmation letters and consent forms are sent and complete follow up calls if needed to chase on materials.
• Ensure that daily number of calls and strike rate targets are achieved.
• Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted.
• Monitor the performance of projects and ensure that recruitment plans are successfully executed within timelines stipulated by the client.
• Proactively plan, organise, and implement project and panel recruitment solutions, aiming to maximise internal resources, reduce outsource cost and ensure project delivery.
• Analyse and evaluate recruitment tactics post-implementation status to drive improvement in results.
• Provide insightful and relevant feedback on projects feasibility based on gathered market intelligence upon talking to respondents over the phone.
• Provide high-quality professional support to respondents via telephone and email / support ticket communications.
• Master and work across multiple systems to investigate, troubleshoot and handle enquiries and complaints and provide appropriate solutions and alternatives to respondents.
• Handle all enquiries according to company policy and expectations regarding outcomes, time to resolution, and communication standards.

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalency

Minimum Experience: 

• Desirable: 1 year of experience in healthcare Market Research fieldwork recruitment

Knowledge, Skill, Ability:

• Fluent in Italian and English
• Exceptional written and verbal communication skills, with demonstrated knowledge of English and Italian or Spanish grammar rules
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to learn to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to prioritise tasks throughout the workday
• Exceptional time management, organisational skills, attention to detail and ability to multitask
• Attention to detail, quality of work and adherence to processes

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Job Description

The Junior Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.

• Programmer maintains full responsibility for online survey development and thoroughly reviews client materials.
• Delivers high quality surveys against client’s materials.
• Works to resolve amendments during quality assurance/client testing phase.
• Strive to exceed the client’s satisfaction when programming:
• Proactively suggests design improvements to ensure panelist comprehension.
• Meets programming timelines.
• Resolves data issues in the timeliest and most complete manner.
• Works directly with the client on custom solutions.
• Prepare survey for deployment and sets up link to track progress in field.
• Work with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
• Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
• Spend time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.

Qualifications

• Market research experience, preferably pharmaceutical (min 3 years required).
• Knowledge of ConfirmIT, in addition to Decipher (desirable).
• JavaScript, jQuery, HTML programming knowledge.
• Exceptional ability to multi-task and balance multiple projects and priorities.
• Excellent interpersonal communication skills – both verbal and written.
• Ingenuity and the willingness to learn new techniques.
• Commitment to accuracy and integrity, doing it right the first time.
• Strong problem-solving skills, including an ability to “think outside the box”.
• Organized, self-motivated, and self-directed.
• Adherence to set processes and standards.

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Job Description

Mission:

The Coldfusion Engineer is responsible for developing internal and external data-driven web based applications based on specifications from a project manager. This individual will also work with the project manager and QA Analyst to debug the code, put the code into production, maintain the code during its complete lifecycle, as well as go into as existing code base, understand the inter-workings of that code, troubleshoot bugs, and add new features to that code. The applications will be developed in ColdFusion, JavaScript, jQuery, HTML, CSS, and built on an Oracle database. This individual will work closely with the senior web application engineer as well as the other technology professionals and project stakeholders.

• Develop new features in ColdFusion / MS SQL Server
• Develop front-end in React front-end of a ColdFusion driven backend
• Maintain current documentation for all applications supported by the developer
• Write and debug Microsoft SQL Server stored procedures
• Troubleshoot and resolve issues, problems, and errors encountered across our web properties, internal applications, and systems as reported or experienced.
• Provide expertise to influence project, initiative, and maintenance technical direction during discovery, planning, and implementation stages.

Qualifications

• This position is player/coach and we are targeting someone with 2+ years of experience managing a small team of developers. 
• Bachelor's degree or equivalency in a computer science related field required
• 3 years of experience in a similar role working on web-based products.
• Strong knowledge of ColdFusion required
• MVC Framework knowledge very beneficial
• Strong knowledge of SQL required
• Strong knowledge of JavaScript beneficial
• Knowledge and experience with other languages such as PL/SQL, Java/JSP, jQuery, HTML 4/5, CSS, PHP, Ruby, ASP.NET beneficial.
• Familiarity with Bootstrap, React, Angular frontend frameworks beneficial
• Familiarity with Oracle and/or other relational database experience
• Source control/Git
• Familiar with AWS and containers such as Kubernetes.
• Knowledge of development for mobile devices beneficial
• Teamwork oriented
• Exceptional ability to multi-task and balance multiple projects and priorities
• Ingenuity and the willingness to learn new techniques
• Superior problem solving ability; an analytical mindset
• Excellent interpersonal communication skills - both verbal and written

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Job Description

Project Recruitment

• Ensure that recruitment tasks assigned for projects in dedicated markets according to language skills and business needed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource and calling targets for allocated markets are achieved
• Work with the Project Management team to resolve project specific issues for members/respondents

Panel building and engagement

• Ensure that monthly registrations targets are met
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for in Netherland, Belgium, Austria, Switzerland
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for quantitative and qualitative Market Research projects

All of the above tasks and responsibilities are to be carried out during the working hours.

Essential Job functions:

Including, but not limited to the following:

1. Maintain regular and punctual attendance
2. Work cooperatively with others
3. Comply with all company policies and procedures
4. Have a positive and proactive approach to work
5. Problems solving personality
6. Exhibit a high level of attention to detail and accuracy
7. Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
8. This can be a fast-paced role, but it is also challenging and rewarding

Qualifications

Education and Training Required:

Degree level or equivalent or equivalent experience

Knowledge, Skill, Ability:

Fluency in English and Dutch, other Nordic languages are beneficial 

Proficient at Excel and other Microsoft Office tools

Enjoy working with and comfortable with large amounts of data

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Job Description

Mission:

The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VP’s of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.

Duties Include:

• Owns in bidding process for projects including full understanding of project costs and feasibility.
• Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
• Actively network within existing client contacts for any new business/prospects
• Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
• Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
• Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
• Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
• Collaborates with partners and vendors to ensure seamless project execution
• Act as the liaison between Sales and Project Managers on all projects
• Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities

Qualifications

• Bachelors degree to equivalent work experience required
• 1-2 years of professional market research experience
• Experience in healthcare market research is a plus
• Exceptional ability to multi-task and prioritize requests
• Strong relationship building and customer service skills
• Must have excellent verbal and written communication skills
• Solid time management skills
• Be able to problem solve and seek answers and resolutions to daily issues
• Strong self-discipline and organizational habits
• Excellent presentation skills

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Job Description

Business Unit Mission:
The Procurement Coordinator is responsible for securing (onboarding and setting up) external fieldwork suppliers for quantitative and qualitative projects. They will assist the Fieldwork Coordinators and Project Managers in ensuring the projects are delivered in accordance with the specifications, budget, and timelines given by our clients.

This position is ideal for a candidate who is a strong multi-tasker, enjoys building partnerships with vendors, is budget conscious and enjoys a fast-paced environment.

Essential Duties and Responsibilities:
Including, but not limited to the following:

• Candidate will work closely with Project Management, Procurement, and Fieldwork teams to meet project needs for various methodologies and markets.
• Gather feedback, costs, and feasibility from external fieldwork suppliers after internal project kick-off is completed.
• Responsible for reviewing projects before setting up external fieldwork suppliers, to ensure that all internal fieldwork strategies have been explored, and budget permits additional project costs.
• Commission and set up external fieldwork suppliers on projects when requested by the fieldwork coordinator or project manager. Candidate is responsible for recording the suppliers’ costs at commissioning and closing stage in M3 cost tracking system.
• Set up external fieldwork suppliers in a timely manner to ensure that the projects are completed within timelines stipulated by the client and introduce them to the Fieldwork Coordinator or Project Manager.
• Work with the internal teams on backup plans when external suppliers are not able to reach their target for a project.
• Review and rate external fieldwork suppliers’ performances at the end of fieldwork.
• Communicate effectively with external suppliers and internal teams, including escalation control and feedback.
• Ensure final updates are sent to external suppliers and costs approved before allowing them to issue an invoice.
• Negotiate cost adjustments as needed based on performance or changes in field.
• Pro-actively look for alternative suppliers (sourcing) to expand M3 Global Research supplier network and present to procurement leadership team for review and vetting.
• Monitor costs and performance of external suppliers over time to develop priority based on cost efficiency and feasibility.
• Monitor and adhere to ISO requirements for supplier compliance. Assist with compliance documentation and audits as needed.
• Update partner information, changes, or paperwork in internal partner tracking system.

Essential Job functions:

Including, but not limited to the following:

1. Maintain regular and punctual attendance
2. Work cooperatively with others
3. Comply with all company policies and procedures.

Profile Summary / Business Unit Mission:

Candidate will be required to work in US shift timings, and coordinate with Fieldwork and
Project managers, as well as external vendors.

Competencies:

• Clear Communication – Oral and Written
• Takes Initiative
• Self-Driven
• Accountable
• Solutions Oriented
• Problem solving
• Competency with Numbers

Knowledge, Skill, Ability:

• Proficient at Excel
• Ability to multi-task
• Can work within budgets and different currencies
• Be able to work as part of a team and show flexibility in the tasks they are asked to perform
• Independently motivated and inspired by working in a dynamic environment
• Comfortable with change, ability to derive opportunity from uncertainty
• Analytical and strategic thinker
• Ensure accuracy and display excellent attention to detail
• Responsive and able to work well under pressure and in a fast-paced environment
• Solution Orientated
• Ability to foster partnerships with our vendors
• Organizational skills as the role involves working on a variety of projects and deadlines to generate effective results
• Enjoy working with and comfortable with large amounts of data

Qualifications

Bachelor's Degree

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Job Description

The Patient Project Assistant supports the Project Managers in developing and executing recruitment initiatives for M3 Market Research for patient studies, ensuring their successful delivery within the provided timelines.

• Have an excellent understanding of patient recruitment methods and processes to ensure they are being appropriately applied to projects for the German market.
• Execute recruitment methods for patient projects for Germany (email campaigns, text messages campaign, custom recruitment).
• Contact and secure partnership with associations and support groups in Germany.
• Support the Patient Community Specialist with panel building for custom Patient Communities.
• Proactively seek, design, and implement custom recruitment strategies for German patient projects.

Oversee all administrative tasks before qualitative interviews (scheduling, proof of condition, consent forms).

Qualifications

• Degree level or equivalent.
• Fluent in German and in English – an additional language would be a plus.

• Proficient at Excel.
• Strong time management skills, with a problem-solving, ‘can do’ approach and attitude.
• Enjoy working with and comfortable with large amounts of data.
• Highly organised and attentive to details.
• Knowledge of the Healthcare market preferable.

Be able to work as part of a team and show flexibility in the tasks they are asked to perform.

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