Senior Product Analyst

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone tojoin us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

What we’re looking for:

As a Senior Product Analyst you’ll work closely with Tide’s product teams to use data to drive product adoption. You’ll work within the Member Engagement product analytics team to use data to inform our collective understanding of users, their problems and thus inform product strategy.

This role will suit an individual that can operate with a high degree of independence and has hands-on experience of proactively working with the product community. You are an expert and constructive critique of digital products with strong views on data-driven techniques to improve adoption and engagement of various products & features. You will be working as a part of the product squad with a functional reporting into the Lead of Product Analytics. As a key member of our team, you will be responsible for interpreting both qualitative and quantitative data, bridging the gap between these two domains to provide comprehensive insights. Your role will go beyond merely generating reports; you will be expected to extract meaningful insights from data, enabling informed decision-making that drives our product development efforts forward. If you have a keen ability to decipher complex data sets and transform them into actionable insights that guide our strategic direction, we encourage you to apply for this position and help shape the future of our products. 

As a Senior Product Analyst you’ll be:

• Product Discovery - hypothesis driven deep dives (existing product usage data) to identify user problems, quantify size of the problem and highlight solution(s).
• Solution confidence - product experiments are a means to an end. They help us produce data to build confidence on the product & features we plan to invest in. You would be the product experimentation expert and would observe data, propose, design and analyse product experiments.
• Product and feature performance review - new features solve user user problems and drive product usage and thus adoption. You would work with product teams to identify & analyse various impact hypotheses behind new products and features and define measurable KPIs.
• Goals to KPI translations - you would work with product managers to break overall revenue goals into business KPIs, identify impact hypotheses and convert into measurable product KPIs. You would work with analytics engineers to enable KPI reporting through visually speaking dashboards.
• Engagement to LTV correlations - engagement driven products and features have an indirect, unestablished impact on member longevity (commercially speaking LTV). We use data to establish this correlation and quantify the indirect impact. You would be required to perform custom analysis, using statistical methods to validate these correlations and assist product teams to prioritise investment on scaling product and features that have an indirect impact on engagement, longevity and thus LTV.
• Experimentation & product growth - you will operate with a high degree of user behaviour awareness (backed by consistent event data observation) and assist product managers by designing experiments to drive product adoption. You would use custom data analysis and statistical methods to analyse experiment results. 
• User research - solving user problems helps us achieve commercial goals. You would identify opportunities, perform data deep dives (exploratory and hypothesis driven) to improve our collective understanding of user problems and assist working groups to focus on and prioritise high impact user problems. 

What makes you a great fit:

• You have 5+ years of experience working on Product Analytics for a digital product.
• You have a strong hold on product strategy, experimentation, roadmapping, & prioritisation
• You are a consumer tech geek, preferably fintech (not mandatory).
• You are a natural storyteller with exceptional presentation skills.
• You believe and invest time in project management and have exceptional people skills.
• You understand and believe user experience is a product.
• You are humble enough to know that you need to learn, and confident enough to showcase your skills, speak your mind and even challenge the status quo.
• You have an intrinsic need to be excellent but have learnt to be action oriented.
• You have failed and can talk about it at length.
• You have worked as an analyst and a product manager.
• You have excellent SQL proficiency and are willing to crunch complex numbers.
• You are a self starter and can operate with a high degree of independence.
• You have the ability to deal with ambiguity and competing objectives in a fast paced environment.

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of theirethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems!We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-NN1

Department: Mobile & Web Engineering

Internal Job Title: Engineer, Mobile - 5

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone tojoin us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

What we’re looking for:

As a Staff Mobile Engineer at Tide, you’ll report directly to the People Manager and Head of Mobile Engineering (Functional) and work in a team of highly skilled Mobile engineers.

As a Staff Mobile Engineer you’ll be: 

• You will be learning and sharing knowledge with our engineers on new things often, as we believe in experimentation, T-shaped engineering and collaborative learning for career growth
• You will be working on our new and existing products for our Business Areas. We have an exciting roadmap with brand new features and we will need you to solve interesting problems
• You will have the opportunity to make a difference by leveraging your experience connecting with less experienced engineers, collaborating and cheering together
• Joining one of our expanding multi-disciplinary agile teams, you will work together with product owners, UI/UX designers, architects, engineers, and other business members to translate requirements into well-engineered solutions
• You will ideally join our Flutter Community of Practices, and your input on how to improve processes and maintain high quality across the team will be very welcome
• Career progression is as important to us as it is for you, and we, therefore, have put in place a Tide Growth Framework to guide you. With our expanding teams and business, we will encourage you to outgrow your initial responsibilities, if you so desire

What makes you a great fit: 

• You have 9+ years of experience into Mobile development
• You have at least 2-3 years of working experience with Flutter
• You have experience with Flutter libraries, tools and its lifecycle
• Solid experience with mobile architecture and design 
• You have a passion for automation tests and experience writing testable code
• Experience technically leading a team of Mobile engineers, with the ability to develop and mentor less experienced developers
• You are passionate about building great products in small, autonomous, agile teams
• Experience leveraging automation and toolings, focussed in Continuous Integration, Delivery and Deployment
• You have experience building sleek, high-performance user interfaces and complex Mobile apps that successfully shipped to customers.

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country forup to 90 days a year. Plus, you’ll get:

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves
• Stock Options

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of theirethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems!We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-SJ1 #LI-Remote

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for:

Being part of Corporate IT Team, you should have experience in identity and access management. Working in a cloud native environment with zero trust networking principles.

You’ll be helping to architect and manage Tide’s identity implementation. Focusing on integrating all Tide SaaS-based tooling into Okta, responsible for the analysis, design, implementation, and maintenance of all layers of IAM including  Authorisation/Authentication and Account lifecycle in data repositories. This position will focus on technical integrations and administrative role-based access controls.

This role will encompass managing and refining a Role Based Access Control (RBAC) framework, where you’ll design and produce operational plans to enforce this, alongside managing and implementing sign-on solutions utilising federated technologies such as SAML2, OAuth2, OpenID Connect and LDAP

As a Workplace Identity Engineer you’ll be :

• Integrating and responsible for SSO, Implementation and maintenance of all corporate SaaS applications/tools, are behind Okta (SAML, OpenID, WS-FED)
• Managing/Creating/Provisioning all accounts for Tide’s large suite of corporate and engineering applications 
• Planning, designing and executing RBAC solutions for the Organisation (birthright access, roles/department based access, Access reviews)
• Planning, designing and executing the user provisioning for the Organisation's apps (Lifecycle Management)
• Ensure the Organisation's security is maintained by setting up various Okta policies (MFA, Sign-on, Threat Insight)
• Automating tasks using Terraform/PowerShell or any other language/no-code or low-code platform by leveraging  Okta API. 
• Working on Okta Workflow to Specify Birthright access, Joiner-Mover-Leaver process and have Slack for application access request (self-service)
• Due diligence with different stakeholders to maintain Okta

What makes you a great fit: 

• You have 5+ years of experience into Okta implementation
• You have extensive experience within IAM already, you bring that knowledge and expertise to support our existing colleagues 
• You have strong troubleshooting skills in an IAM platform, we use Okta, but are open in terms of being able to support training for this particular software if you currently use one of the comparable alternatives 
• You have knowledge of current security standards and protocols, including but not limited to SAML, SSO and LDAP 
• You have experience or knowledge based on the next general security tooling defined around Zero Trust 
• You have experience with Okta, (or any other Identity providers like Forgerock,Ping Identity or Saviyent) integrating applications and automating onboarding, offboarding and provisioning tasks 
• You have knowledge of no-code or low-code platform or worked on Okta Workflows
• You are a self-starter and have a mindset to deliver tools and software to drive automation 
• You have Okta Certification or any other Vendor’s Identity certification is an advantage
• You have passion for problem-solving and finding solutions to difficult situations
• You have knowledge of working in Start-ups and Financial industry is a big plus
• You have excellent spoken and written English skills

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-NN1 #LI-Remote

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Members first, we are passionate about our members and put them first. We are data-driven and make decisions creating insight and using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What we’re looking for:

You are an ambitious operator, with experience articulating and delivering excellence in fast-moving environments. You are a capable analyst and problem solver, able to identify solutions and frame problems from raw data. You are a self-starter, able to assist prioritising competing objectives, and take responsibility for delivering value with some level of autonomy. You strive for operational excellence through performance management and the continuous improvement of processes.  You are an effective communicator, capable of managing a range of internal stakeholders. 

As an Senior Operations Manager, you will report to Head of Operations (Growth Marketing) and have the opportunity to optimise the onboarding experience for our customers and drive conversion growth with a variety of product professionals, marketers, data analysts, operations managers, and senior stakeholders at one of the fastest-growing fintechs in the UK.

As an Operations Manager you’ll be: 

• Monitoring acquisition funnel operating performance and KPIs (e.g. commercial targets, conversion rates, or other key results) and investigating and raising deviations.
• Creating dashboards and analysing operational performance, defining performance metrics, escalating performance issues, and understanding the root cause of sub-optimal processes.
• Analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution.
• Be an essential link between marketing and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion.
• Building and optimising scalable processes that are clearly defined and documented.
• Delivering non-technical projects and supporting product and marketing to manage coordination of cross-functional technical projects.
• Manipulating data using Excel and other visualisation tools to provide actionable insights -- you’ll have a way with numbers.
• Working with the Operations Lead and Head of Operations on defining operational strategy.

What makes you a great fit: 

• You have at least 5 years’ experience in a fast-paced environment as a Management Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, or Operations Manager.
• You enjoy working with data and have experience with business analytics tools: Excel, Looker (or Tableau/Power BI), SQL.
• You are logical and see data as a crucial part of decision-making but know when to stop analysing and start acting.
• You thrive as a generalist and can wear many different hats concurrently.
• You are proactive, resilient, and willing to spend the time it takes to discover where a problem lies and not stop until it's solved.
• You are customer-focused and a team player.
• You are an excellent communicator and can manage multiple stakeholders across functions
• You are okay with ambiguity and enjoy working in a complex, technical industry.
• Previous experience in an analytical role (consulting, banking, or professional services) is advantageous.
• Proficiency in another European language (German / French) is a plus

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-RS2
#LI-Remote

Internal Job Title: Analyst, Product - 5

Department: Product Analytics

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

What we’re looking for:

As a Lead Product Analyst you’ll work closely with Tide Partner Credit’s product teams to use data to drive higher revenue. You’ll work within the product analytics team to use data to inform our collective understanding of users, their problems and thus inform product strategy.

This role will suit an individual that can operate with a high degree of independence and has hands-on experience of proactively working with the product community. You are an expert and constructive critique of digital products with strong views on data-driven techniques to improve adoption and engagement of various products & features. You will be working as a part of the product squad with a functional reporting into the Head of Product for PCS.

As a Lead Product Analyst you’ll be:

• Product Discovery - hypothesis driven deep dives (existing product usage data) to identify user problems, quantify size of the problem and highlight solution(s). 
• Solution confidence - product experiments are a means to an end. They help us produce data to build confidence on the product & features we plan to invest in. You would be the product experimentation expert and would observe data, propose, design and analyse product experiments.
• Product and feature performance review - new features solve user user problems and drive product usage and thus adoption. You would work with product teams to identify & analyse various impact hypotheses behind new products and features and define measurable KPIs. 
• User research - solving user problems helps us achieve commercial goals. You would identify opportunities, perform data deep dives (exploratory and hypothesis driven) to improve our collective understanding of user problems and assist working groups to focus on and prioritise high impact user problems.  
• Goals to KPI translations - you would work with product managers to break overall revenue goals into business KPIs, identify impact hypotheses and convert into measurable product KPIs. You would work with analytics engineers to enable KPI reporting through visually speaking dashboards.
• Engagement to LTV correlations - engagement driven products and features have an indirect, unestablished impact on member longevity (commercially speaking LTV). We use data to establish this correlation and quantify the indirect impact. You would be required to perform custom analysis, using statistical methods to validate these correlations and assist product teams to prioritise investment on scaling product and features that have an indirect impact on engagement, longevity and thus LTV.
• Experimentation & product growth - you will operate with a high degree of user behaviour awareness (backed by consistent event data observation) and assist product managers by designing experiments to drive product adoption. You would use custom data analysis and statistical methods to analyse experiment results.   
• Self Serve Product Analytics - partner with data, engineering, data product and data science teams to deliver a world-class self-serve event data analytics platform for app and web products. Our experimentation stack includes platforms like LaunchDarkly for shipping variants, Segment for events, Heap for visualisation. You would be required to partner with data-science teams to build a stats-engine for relevant KPIs for each product enabling a seamless self-serve analytics for business and product teams.

What makes you a great fit:

• 10+ years of experience working on Product Analytics for a digital product.
• Strong hold on product strategy, experimentation, roadmapping, & prioritisation
• You are a consumer tech geek, preferably fintech (not mandatory).
• You are a natural storyteller with exceptional presentation skills.
• You believe and invest time in project management and have exceptional people skills. 
• You understand and believe user experience is a product.
• You are humble enough to know that you need to learn, and confident enough to showcase your skills, speak your mind and even challenge the status quo.
• You have an intrinsic need to be excellent but have learnt to be action oriented.
• You have failed and can talk about it at length. 
• You have worked as an analyst and a product manager.
• You have excellent SQL proficiency and are willing to crunch complex numbers.
• You are a self starter and can operate with a high degree of independence. 
• You have the ability to deal with ambiguity and competing objectives in a fast paced environment.

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-SJ1 #LI-Remote

About Tide:

At Tide, we are building a financial platform designed to save small and medium-sized businesses time and money. We provide our members with business accounts and related services, including Cards, POS terminals, Credit services, Expense Cards invoicing and accounting tools and many more. Our vision is to become the world's leading FinTech Platform. We're not just building technology and great products, we're empowering people to make informed business decisions and lifting generations of hard working entrepreneurs.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 200,000 SMEs in India. Headquartered in London, Tide has over 1,600 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. 

About the role:

We're seeking a Senior FP&A Analyst to elevate our function by crafting best-in-class financial models that empower senior leadership to make informed, confident decisions. You’ll be at the forefront of driving strategic decision-making across multiple business areas at Tide. The financial models you build will serve as part of the foundation for key business initiatives, providing senior leadership with the insights they need to steer the company towards success.

Tide is growing at a phenomenal rate, and as such the Finance team is expanding and continually seeking to improve the Finance function. We’re looking to build a best-in-class financial platform at Tide, and the Finance Team is no different, seeking to build a best-in-class Finance/FP&A function.  You will play a pivotal role in that journey, providing expertise in helping to develop new processes through seeking automation opportunities every step of the way.

As a Senior FP&A Analyst you’ll be:

• Building budgets and financial forecasts as part of the quarterly re-forecasting and yearly budgeting cycle
• Building, updating and monitoring sophisticated financial models for a range of uses: multi year financial forecasts, scenario and sensitivity analyses, business case review, return on investment analysis, workforce planning, etc
• Implementing processes/financial models in order to run Rolling Forecasts
• Working with Commercial and Budget Owners to update, monitor, and improve Management Reports and financial models
• Working with the FP&A, Financial Control and Treasury teams to automate processes across Finance
• Working with the Finance team to complete the monthly close and management reporting process
• Business partnering - working closely with the budget owners to monitor financial performance, provide insights to drive improved financial performance, and seek revenue/cost/margin optimisation opportunities and efficiencies
• Ad-hoc projects

What makes you a great fit: 

• You are a qualified accountant or working towards a designation (ACA / ACCA / CIMA equivalent)
• You have high proficiency and deep knowledge of complex Excel/Gsheet financial modelling techniques
• You are confidently able to produce data driven, insightful, and cleanly formatted financial models that follow best practice design/presentation principles
• You are proficient in SQL and/or Python and/or Access and have solid experience automating processes
• You have solid systems ability, in particular knowledge of FP&A systems including AnaPlan or equivalent experience in other FP&A systems
• You are data driven in everything you do 
• You have a proven track record with process improvements
• You are confident dealing with senior stakeholders across the business and owning your work with minimal hands-on management
• You are proactive & solution focused with exceptionally high attention to detail and sound analytical skills 
• You have outstanding organisational and prioritisation skills including the ability to work to tight deadlines
• You thrive in fast paced working environments
• You have a minimum of five years’ relevant / transferable experience
• You are personable and able to build trusting work relationships
• You may also have experience with key accounting software implementation, such as an ERP system or ‘Best in class’ core finance platforms with integration to HR and financial planning systems
• You may also have experience working at a fintech in Credit and/or Payments sectors

What you’ll get in return:

• A competitive salary
• Share options
• Flexible working options
• 25 days holiday with the option to take 5 extra days of unpaid leave per year
• 3 days paid volunteering or L&D time off per year
• Personal L&D budget of £1,000 professional L&D budget per year 
• Group Life Insurance, Vitality Health and Dental Insurance
• Spacious brand-new office by Old Street station with an all-day snacks bar
• Enhanced family-friendly leave
• Access to a global mental wellbeing platform that provides 1:1 video therapy sessions with accredited therapists and unlimited chat therapy sessions
• Work from home budget
• Team socials - virtual and physical events
• Sabbatical leave

Tidean Ways of Working 

Make work, work for you! Tide embraces and supports flexible working arrangements. We are a remote-first business that enables its employees to work remotely from anywhere in their home country. Additionally, Our Working Outside the Office (WOO) policy allows you to work from anywhere in the world, up to 90 days per year per country.

We are remote-first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-VS1 #LI-hybrid #LI-remote

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 200,000 SMEs in India. Headquartered in London, Tide has over 1,600 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

What we’re looking for

You are an ambitious operator, with experience articulating and delivering excellence in fast-moving environments. You are a capable analyst and problem solver, able to identify solutions and frame problems from raw data. You are a self-starter, able to assist prioritising competing objectives, and take responsibility for delivering value with some level of autonomy. You strive for operational excellence through performance management and the continuous improvement of processes.  You are an effective communicator, capable of managing a range of internal stakeholders. 

As an Senior Operations Manager, you will report to Head of Operations (Growth Marketing) and have the opportunity to optimise the onboarding experience for our customers and drive conversion growth with a variety of product professionals, marketers, data analysts, operations managers, and senior stakeholders at one of the fastest-growing fintechs in the UK.

As an Operations Manager you’ll be:

• Monitoring acquisition funnel operating performance and KPIs (e.g. commercial targets, conversion rates, or other key results) and investigating and raising deviations.
• Creating dashboards and analysing operational performance, defining performance metrics, escalating performance issues, and understanding the root cause of sub-optimal processes.
• Analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution.
• Be an essential link between marketing and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion.
• Building and optimising scalable processes that are clearly defined and documented.
• Delivering non-technical projects and supporting product and marketing to manage coordination of cross-functional technical projects.
• Manipulating data using Excel and other visualisation tools to provide actionable insights -- you’ll have a way with numbers.
• Working with the Operations Lead and Head of Operations on defining operational strategy.

What makes you a great fit:

• You have 3-5 years’ experience in a fast-paced environment as a Management Consultant, Analyst, Operations Analyst, Product Analyst, Business Analyst, or Operations Manager
• You enjoy working with data and have experience with business analytics tools: Excel, Looker (or Tableau/Power BI), SQL 
• You are logical and see data as a crucial part of decision-making but know when to stop analysing and start acting
• You thrive as a generalist and can wear many different hats concurrently.
• You are proactive, resilient, and willing to spend the time it takes to discover where a problem lies and not stop until it's solved
• You are customer-focused and a team player
• You are an excellent communicator and can manage multiple stakeholders across functions
• You are okay with ambiguity and enjoy working in a complex, technical industry
• Previous experience in an analytical role (consulting, banking, or professional services) is advantageous

What you’ll get in return: 

• Competitive salary
• Flexible working options
• Group Life Insurance 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 24/7 Employee Assistance Programme
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office near Old Street Station with an all-day snacks bar
• Enhanced family-friendly leave
• 3 days for L&D or volunteering time off per year

Tidean Ways of Working 

Make work, work for you! Tide embraces and supports flexible working arrangements. We are a remote-first business that enables its employees to work remotely from anywhere in their home country. Additionally, Our Working Outside the Office (WOO) policy allows you to work from anywhere in the world, up to 90 days per year per country.

We are remote-first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-RS2
#LI-Remote

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone tojoin us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

What we’re looking for: 

We’re looking for a bright, talented Product Designer who is passionate about brilliant customer experiences, and knows how to make them happen. The impact and scope of this role are huge, and you’ll be a key contributor to our continued success as we shape the future of our financial platform for Small & Medium-sized Enterprises (SMEs).

Your work here will shape how our customers (Tide ‘Members’) interact with their finances on a daily basis, helping them to grow their business and giving them time back to do what they love.

You'll have the opportunity to work alongside experienced product designers, content designers and researchers - and hand-in-hand with developers, data scientists, product owners, and VPs to define, design, build and shape a world-class SME financial platform.

We want to create a financial platform that works for everyone, so we particularly encourage applications from underrepresented demographics. 

As a Senior Product Designer: 

• You'll be embedded in a cross-functional Product Design squad, responsible for key design artefacts, and led by a Member-first, Design Thinking approach
• You'll deeply understand the members you're designing for. Whether it's joining user research sessions, gleaning previous insights, digging into usage analytics, or running your own research and analysis, you'll strive to understand the what, why, and how of the problems you're solving. So we create products that save our Members time and money.
• You’ll play a supporting role in the evolving design process at Tide; helping estimate design effort required, tracking to OKRs, and measuring how experience impacts our members
• You’ll work alongside colleagues from adjacent practices within Product Design: UX Research and UX Writing, to understand the core needs of our members’, and find innovative and well-thought ways to meet these needs
• You’ll use the Tide Design System to create experiences that align to usage guidelines and specifications for standards, components, and patterns in figma and zeroheight, and keep the experience for our members consistent and world-class

What makes you a great fit: 

• Minimum 3 years’ relevant commercial experience in a UX or Product Design role, designing and optimising digital products for a B2B or B2E audience
• Experience of articulating the end user’s needs when working in a multidisciplinary team of designers, engineers and Product Managers
• Ability to influence product owners, engineering teams and other Product Designers; keenness  to advocate for the needs of our customers; ample pragmatism to realise when compromise is needed
• A data-driven approach and the ability to recommend designs based on customer research, business priority and technical constraints
• A flexible and pragmatic approach to the challenges of designing digital experiences in a small organisation with rapid growth and informal frameworks
• Experience of the full cycle of Design Thinking, from understanding the problem, to creating human-centred, effective solutions
• Demonstrable proficiency in Figma
• Passionate about inclusive design and accessibility, and you'll design with all our members  in mind.
• Experience of working in an agile environment
• Experience in retail banking or other retail financial services
• Recent experience working on a consumer-facing mobile app (ideally in the European, UK or US market)

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days a year. Plus, you’ll get:

• 25 days holiday
• Stock options

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of theirethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems!We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-AJ1

#LI-Hybrid #LI-Remote

Department: Financial Services

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is  transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

What we’re looking for:

Tide is looking for an exceptional Product Marketing Manager to build out our Merchant Payments Acceptance Payment Product propositions and marketing suite. In this role, you will support and drive the building of the product marketing strategy through the lens of a member first approach, acquisition opportunities, customer targeting, and competitive landscape. You will work closely with product teams and distribution channel owners to provide input into the ideation and prioritisation of the roadmap as well as owning the marketing calendar for delivery. You’ll apply commercial rigour to new features and products and ensure a seamless customer experience when launching. You’ll support the wider teams with the insights, detail and messaging they need to drive awareness, conversion, adoption, and engagement. 

• Developing strategic product positioning, value proposition and messaging informed by user research, market insights, and product understanding to deliver for our member’s needs of our financial services products.
• Working with business, product, sales, product design, engineering, and marketing channel teams to scope the market opportunities in existing and new markets, develop product positioning, and define the go-to-market plan. 
• Creating and owning the marketing calendar for delivery; Working closely with product teams & marketing channel owners to provide input into the ideation and prioritisation of the roadmap utilising feedback loops from members, external research and data driven insight. 
• Shaping & tracking the product specific marketing plans and shaping the best approach for Tide to launch new features, products and pricing. Create a tested model for channels, positioning and effort. Define and track the right success metrics.
• Influence the sequences of features under the overarching proposition to increase the speed to benefit for Tide’s members. 
• Partnering with growth and engagement Marketing teams to define, execute and scale marketing strategies and tactics across channels to achieve objectives. 
• Collaborating with cross-functional teams at Tide, execute campaigns that drive awareness, adoption and engagement on an ongoing basis.
• Applying data and research to every decision you make, and ensure this discipline is followed by all stakeholders at every point

What makes you a great fit: 

• You have 5-7+ years of experience in Financial services Product Marketing.
• You have exceptional communication and program management skills to drive product growth coordinating with multiple marketing channels.
• You are organised and independent, a self-starter who enjoys working in a fast-moving company where priorities can change and processes may need to be created from scratch.
• You have a data-driven approach to understanding the landscape, trends, product growth opportunities and tracking marketing KPIs/metrics.
• You have experience defining segments and profiles to support effective targeting.
• You are very familiar with deep customer research skills and champion customer empathy. 
• You have launched market-leading products in a fast-growing product-focused company before.
• Previous experience in working with Financial Services, Point of Sales or eCommerce payment products, B2B SME, FinTech, SaaS etc.

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• Competitive salary 
• Group Life Insurance 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 24/7 Employee Assistance Programme
• 25 days holiday with the ability to buy extra days
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office in Liverpool street with an all-day snacks bar
• Enhanced family-friendly leave
• 3 days for L&D or volunteering time off per year
• Flexible working options

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone tojoin us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

What we’re looking for: 

We are looking for someone who is brilliant at engaging with customers to join our Collections team. There are many challenges for small business owners and our members need support when things might not be going to plan. You will receive training which will equip you with the skills that you need to offer the right solutions to our members. Dealing with a range of queries and requests quickly and effectively. 

The conversations that you have will be varied as you will be speaking to members at various stages in the collections process. By understanding the needs of the members you will endeavour to help them find a long-term solution.

As a Collections Specialist you’ll be:

• Providing essential support to our members
• Managing arrears in line with the Collections Policies
• Developing successful repayment plans with our members
• Updating corresponding logs and reports, be diligent and document actions and decisions

What makes you a great fit: 

• You find it easy to empathise with people
• You have previous retail or other customer related experience
• You have the ability to manage your time well
• You have strong negotiation and reasoning skills
• You are a free thinker, who has a strong desire to succeed

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• 25 days holiday
• Vitality Health and Dental Insurance, with a proactive focus on mental and physical well-being
• Fully covered Multisport card
• Food vouchers
• We invest in your development with a 1,000 BGN professional L&D budget per year and up to three L&D paid days off
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Flexible working

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-RS2
#LI-Remote

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through our multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What we’re looking for:

This customer-facing role will focus on understanding the requirements of our customers and assisting them through the journey to find the best financial solution, ensuring that all of our customers have delightful, memorable experiences.

As a Sales Admin you’ll be:

• Chasing documents from customers to fully package applications
• Chasing fulfilment documents to fulfil applications post approval (KYC docs)
• Managing inbound communications from our customers 
• Proactively contacting prospective customers exploring finance options on our website and inbound enquiries 
• Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require
• Dealing assistance - working with Lenders and also our in house Business Finance Specialists at each stage of the sales process
• Confidently pitching lending products on behalf of our panel of lenders most suitable for our customers
• Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce

• Ensuring that sales technologies, such as our CRM  are used accurately, promptly and correctly to enable effective data collation and reporting

What makes you a great fit:

• An obsession for delivering the highest level of customer service, along with superior communications skills
• Ability to engage and quickly establish strong working relationships
• A results-oriented work ethic with impeccable attention to detail, determination and drive
• A passion for small businesses and helping them achieve their dreams
• Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution 
• Work well independently as well as collaboratively with the wider business
• You are self-motivated and have the ability to manage and to plan your day.
• Ability to work well under pressure
• Ability to troubleshoot issues quickly and effectively
• Experience working on the telephones - sales or call centre based environments
• Works effectively in virtual teams with colleagues, customers, suppliers and others

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard

Department:Design, UX & Brand

Your Team

As a Lead Product Designer at Tide (fondly referred to as a Tidean, a mighty challenger of the banking world) you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven, as part of our team, they’ll matter to you too.

We’re an international scale-up, we’re busy! If fast-paced environments, cross-team exposure, extreme ownership, inquisitive freedom, and the ability to have a real impact on rapidly growing scale-up appeals to you, then you already have the mind of a Tidean. If you have that along with the following experience, we’d love to hear from you.

As a design team, we work closely and collaboratively, everyone's input and opinion are shared to help us all create the best work for our members. We’re on a journey to create an exceptional team across multiple geographies that will create the highly useful and delightful to become the ‘financial operating system’ for SMEs by providing the features and services that businesses need.

About You

As a Lead Product Designer, you’ll work on our consumer-facing app (iOS + Android). You’ll work with the product and engineering teams on our ambitious and rapidly scaling products. You’ll take the design lead on a product area/s and work within a focused team - as well as contributing to Tide’s design systems and overall user experience.

You will have the responsibility to mentor a small team of product designers and take design ownership of the product (or family of products) that you work on. You will also interact with our most senior stakeholders, up to the executive level.

If you love what you do, are driven and passionate, then we want to hear from you. Because Tide is about doing what you love.

As a Lead Product Designer you’ll:

• Demonstrate conceptual ideas and detailed design rationale both verbally and visually
• Evangelise a Design-Thinking approach and ensure that change towards this is tangible
• Set and achieve measurable, impactful outcomes for your team, for yourself and for Tide
• Take data-informed decisions about the direction and execution of a product
• Participate in design critiques to ensure the best UX and quality across Tide products
• Analyze tasks, model information, navigation and flows using UX best practices
• Contribute to the product design process, drive decisions, track issues, and assist in estimating resource needs and schedules
• Strongly influence an interdisciplinary team that includes visual designers, product owners, UX writers and engineers, advocating for the user at all times
• Represent Tide at external design events
• Contribute to the definition, scope and phasing of project timelines within an Agile framework within an OKR process
• Line-manage direct reports

The non-negotiables:

• Love to solve problems and to be challenged
• A skilled communicator who can clearly articulate their intent to peers, juniors and execs by using engaging storytelling methods
• The ability to think at a high level about product strategy and articulate design decisions
• The ability to take ownership of the design process, influence it and driving meaningful change
• Strong UX focus and understanding of human behaviours
• Strong design skills across iOS, Android and web platforms
• Advanced proficiency with design and prototyping tools such as Figma, Invision, Adobe CS
• A solid portfolio featuring case studies of product design work

The desirables:

• A self-starter who brings their ‘A -game’ of ideas and approaches to each project they work on
• You understand how to balance user experience with business goals
• You seek out data for decision making and have experience conducting or supporting user research.
• Strong self-management skills as well as ability to work as a contributing member of a multi-discipline team
• You have experience with atomic design systems, components, and style guides.

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

This is an India-based role and posting to the UK is not possible.

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-SJ1 #LI-Remote

About Tide

At Tide, we are building a financial platform designed to save small and medium-sized businesses time and money. We provide our members with business accounts and related services, including Cards, POS terminals, Credit services, Expense Cards invoicing and accounting tools and many more. Our vision is to become the world's leading FinTech Platform. We're not just building technology and great products, we're empowering people to make informed business decisions and lifting generations of hard working entrepreneurs.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 200,000 SMEs in India. Headquartered in London, Tide has over 1,600 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. 

Introduction to the Talent Team:

Tide has big hiring plans to support the company’s growth trajectory as well as launch new products and new markets. In this context, talent acquisition is a top priority and we are investing in building a world-class team. 

The Talent team is composed of a diverse group of full-cycle talent partners spread out across the UK, Central & Eastern Europe, and India. As a Talent Partner you will be working on all aspects of the recruitment process and your days will never look the same. 

You will need to be comfortable working in a remote-first and fast-changing environment. There is a lot of freedom to create, innovate and have a high-impact on how Tide attracts talent. 

As a Talent Partner, you will:

• Manage the full-cycle recruitment process for non-technology roles
• Develop and execute sourcing strategies to identify, attract & nurture top talent. 
• Conduct Interviews and candidate assessments in order to identify strengths, areas of opportunity, mitigate bias and advise hiring managers on hiring decisions. 
• Maintain data accuracy & integrity in our Applicant Tracking System (ATS) throughout the end-to-end recruitment process. 
• Develop strong stakeholder relationships, fostering collaboration and influence even in ambiguous situations. 
• Hire great talent and have fun along the way. Recruiting is challenging, but also hugely rewarding. We're on an incredible journey to empower small businesses globally. 

What makes you a great fit:

• 2-4 years of hands-on experience in talent acquisition, preferably in-house. 
• A proven track record of hiring non-technical talent across EMEA
• Experience working in high-growth scale-up environments. 
• Strong business acumen and understanding of the technology talent landscape
• Experience sourcing and engaging passive talent through multiple channels (LinkedIn, professional groups, events, etc.)
• The ability to build sustainable and healthy recruitment pipelines that allow us to forecast hiring results. 
• A proven ability to deliver hiring targets, while maintaining quality. 
• A passion for candidate experience and delivering exceptional service to all candidates. 
• Resilience, tenacity, and the ability to not give up when faced with adversity. 

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in Bulgaria.

Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave
• Share options

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-VS1 #LI-hybrid #LI-remote

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

Our offices are in London -UK, Sofia - Bulgaria, Belgrade - Serbia and Hyderabad -India, where our teams are dedicated to our small business members; revolutionising business banking for SMEs. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What we’re looking for:

We are looking for a Business Finance Specialist (Commercial Finance Broker) to join our Sales Team and help as many customers as possible access the right finance, through effective conversations - Taking the time to understand about the businesses you engage with (how they work, growth plans, challenges, their experience of finance so far) and understanding customers’ finance needs and effectively matching them to the best product and lender that meets their need…. giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and mind-blowing standard of customer service.

Some of the things you’ll be doing:

• Contact, engage and manage our Small Business customers through their application process
• Build and nurture working relationships with our commercial lending partners 
• Become confident in articulating the Funding Options proposition and service
• Outbound prospect customers from our CRM
• Working closely with our Lead Generation team, including providing feedback and advice where appropriate
• Building on your knowledge of business finance, and gaining an in-depth understanding of the wide variety of lenders and products in the market
• Confidently articulating the different finance options available to customers across multiple business finance product classes
• Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends whilst adding new or enhanced customer profile information into Salesforce
• Keeping up to date on industry trends, market & competition.
• Actively share stories and successes to the wider organisation through relevant comms channels.

What makes you a great fit:

• Ideally you have experience of Commercial Finance or at least experience in a customer facing sales role
• Experience working in a 360 sales role and/or outbound prospecting experience
• You will be able to demonstrate a track record of successfully meeting and exceeding revenue based targets
• You’ll have excellent communication and interpersonal skills
• You will be able to demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive
• You’ll be obsessive about delivering the highest level of customer service
• You will be extremely well organised and analytical and work well under pressure
• You can troubleshoot issues quickly and effectively
• You will be able to engage and quickly establish strong working relationships
• You’re a self-starter who doesn’t wait for instruction, and who works backwards from targets to ensure effective execution.

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• Competitive salary 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 24/7 Employee Assistance Programme
• 25 days holiday with the ability to buy extra days
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand new office in Liverpool street with an all-day snacks bar
• Enhanced family-friendly leave
• 24 hours paid volunteering time off per year
• Flexible working options
• Sabbatical leave 
• Share options

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

Department: Backend Engineering

Internal Job Title: Engineer, Backend - 4

Who Are Tide

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

This newly created role will be aligned to the People and Culture division will be the key contact for global travel, internal / global mobility and immigration across all tides locations.

This flexible role will also allow you to work with colleagues from the People Operations team and help with activities, such as, but not limited to onboarding, offboarding, benefits/ L&D administration.

What We’re Looking For

As a Lead Backend Engineer at Tide you will be working on the designing, creating and running the rich product catalogue of your area. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. To name some of the products we are running - we have our own core account/payments infrastructure adapted to a variety of partner banks, our onboarding flow is a complicated state machine, we offer numerous lending products and a ton of business admin tools to help our members run their accounting, payroll, tax and so on, and last but not least - we have tooling to handle the our marketing, servicing, public APIs and starting from this year - our investment products and acquiring solutions.

This role offers an exceptional opportunity to make a real difference by taking ownership of engineering practices in a rapidly expanding company! We trust and empower our Staff engineers to make real architectural decisions that affect their domain and shape the future of Tide’s One Platform.

We work in small autonomous teams, grouped under common domains owning the full lifecycle of some microservices in Tide’s service catalogue. Our engineers self-organise, gather together to discuss technical challenges, and set their own guidelines in the different Communities of Practice regardless of where they currently stand in our Growth Framework.

As a Lead Backend Engineer You Will

• Defining and owning autonomously part of the target architecture for your domain, making sure that all the projects and services in the area follow it
• Working on early engineering phases to lay the groundwork for the team(s) in your area
• Working with the product team to select technology partners
• Leading backend engineers across multiple agile teams carefully dividing your time between design, coding and coaching other team members. You will be the person people turn to seeking advice and solutions to difficult problems
• Regularly aligning your vision and roadmap of the your part of the target architecture with other Staff Engineers and their respective target architectures to ensure the success of complex multi domain initiatives
• Working closely with product owners, mobile & web engineers, data scientist and other business members to translate requirements into well-engineered solutions
• Making key contributions to our Community of Practice. You will apply your extensive experience on our problem domain and existing guidelines to become a true beacon of best practices among your fellow engineers

What Makes You a Great Fit

• Have extensive experience (8+ years) building server-side applications and detailed knowledge of the relevant programming languages for your stack (e.g. Java 8 or newer). You don’t need to know Java, but to be on top of the teams, you need to be willing to learn it (we already have a lot of microservices written in Java)
• Have a sound knowledge of a backend framework (e.g. Spring/Spring Boot)
• Have experience with running microservices and implementing and consuming RESTful APIs (in the world of Open Banking often times they are gonna be public!)
• Have experience engineering scalable and reliable solutions in a cloud-native environment
• Demonstrate a mindset of delivering secure, well-tested and well-documented software
• Are willing to own your code and your team’s processes from development to production
• Have exposure to complex solutions in the area of financial / payment services
• Have experience integrating with various third party providers and partners
• Have experience with relational databases.
• Are comfortable working in an agile environment
• Have the ability to communicate technical concepts to a non-technical audience
• Have exposure to continuous integration, delivery and deployment

What You’ll Get In Return
Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

Tidean Ways of Working

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-SJ1 #LI-Remote

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 200,000 SMEs in India. Headquartered in London, Tide has over 1,600 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

About the team

The continuous KYC function is made up of teams that cover tasks related to our members’ lifecycle event management such as periodic reviews, event driven reviews, remediation projects, and offboarding. The function also contains a Level 2 team that manages escalations from all areas of the business in relation to member data as well as a newly formed but evolving screening team. You will initially have three managers reporting to you and manage an organisation of around  70 FTE comprised of three managers, several team leads, and multiple analysts spread across two countries.  You will work closely with the KYC training and QA functions as well as a dedicated KYC Product team to build and implement best-in-class systems and processes while ensuring Tide remains compliant and delivering great levels of service to our members.  While leading a 1st Line of Defence function, you’ll work closely with our 1st Line Ongoing Monitoring team, Member Support, and the 2nd Line of Defence to ensure risks are understood and managed effectively.

About the role

This role reports to the Director of KYC and requires a professional with strong operational management experience to lead and develop a First Line KYC function made up of multiple disciplines involved in all post-onboarding matters.  The role also offers the opportunity to set up new teams and processes in a new market as Tide begins its exciting expansion into continental Europe.  The right candidate for this role is autonomous, organized, and self-driven. You have the ability to understand complex systems and plan roadmaps, but are also excited and willing to roll up your sleeves and work in the details. You are an enthusiastic problem solver that is highly collaborative and curious. You’re passionate about leading teams and functions, and have a desire to protect Tide’s members.

As a Continuous KYC Lead you’ll be:

• Shaping, driving and managing a high performing business operations function composed of three core streams with the view of shaping them with flexibility for scalability
• Performing ongoing reviews of organisational structure to identify areas requiring new teams or reconfiguration of existing set-up
• Working alongside the wider KYC team on key projects to set priorities, work allocation, and reallocation where necessary
• Developing and implementing operational plans to solve problems - for example managing ongoing remediations, clearing backlogs and queues, or setting new process SLAs
• Overseeing the adequate implementation of Tide’s policies and procedures ensuring strict regulatory adherence 
• Partner cross-functionally to increase operational efficiency a improve Tide’s member experience through automation, tooling improvements and clear policies and procedures
• Designing and reviewing MI (Management Information) to ensure key risks are being monitored and an accurate and comprehensive view of the department's performance is being reported to Senior Management 
• Promoting and embedding a strong culture of fraud prevention, risk awareness and accountability for controls across the teams
• Representing your area in front of different stakeholders, including internal and external auditors and partners - and deputising for your manager where/when needed
• Managing and overseeing headcount budgeting and cost forecasting
• Collaboratively shaping the culture with your colleagues, leading by example, providing feedback and recognition at every opportunity 
• Provide oversight and support to your direct reports in their role by providing clear performance targets, conduct performance reviews and develop clear career and personal development trends
• Work hard but have fun doing it!

What we are looking for

Tide is seeking a proactive senior leader who will bring a strategic mindset to the way we approach our evolution from a cyclical member data review system to a model of continuous KYC at Tide - to bridge our onboarding processes with our ongoing efforts to manage our members’ profiles.  This migration to event driven reviews, will enable Tide to continuously monitor and update customer information in real time, allowing us to identify and respond promptly to changes in risk. 

The ideal candidate will have:

• You have at least 5 years relevant experience at a senior management level in Financial Services, banking or another heavily regulated industry
• You have relevant industry expertise with KYC, Due Diligence, and AML KYC / AML / Compliance / Audit / Regulation / Risk & Controls  at a demonstrable level and a solid understanding of PEP/AM/Sanctions risks and controls
• You have leadership experience handling large teams and processes
• You have a highly successful track record of what it takes to build and maintain a strong operational culture - always looking to get the best from the people around you
• You are comfortable with change, ambiguity, debate, and engaging with multiple senior stakeholders
• You are able to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
• You have a tech and automation mindset - understand the opportunities for automation and where data sources can be used
• You have excellent communication and presentation skills in English (and German would be a bonus!) , both written and oral, with the ability to share Tide’s vision and goals
• You are a strong analytical thinker - metrics-driven and results oriented
• You are comfortable with decision making in a fast paced and fast changing environment. 
• You are highly data driven, comfortable setting goals and KPIs, forecasting and planning
• You are a multi-tasker who can manage multiple streams of work concurrently
• You are comfortable managing and collaborating with people from different cultures and backgrounds

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Stock Options

Tidean Ways of Working 

Make work, work for you! Tide embraces and supports flexible working arrangements. We are a remote-first business that enables its employees to work remotely from anywhere in their home country. Additionally, Our Working Outside the Office (WOO) policy allows you to work from anywhere in the world, up to 90 days per year per country.

We are remote-first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead our Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

Our offices are in London -UK, Sofia - Bulgaria, Belgrade - Serbia and Hyderabad -India, where our teams are dedicated to our small business members; revolutionising business banking for SMEs. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What we’re looking for:

As a driven Partnerships Executive you’ll be accountable for establishing relationships with new and existing partners in the SME Space and collaborating with other teams across the business to ensure effective ongoing relationships.

You will work with our Accountancy & Business Advisor partners - focused on managing & strengthening relationships to deliver a consistent flow of high-quality business referrals and ensure we exceed expectations on both sides of the relationship. 

Our Partners are an important part of the Funding Options team, and you will be a driving force behind a rapid scale up in our Advisory channel.

Some of the things you’ll be doing:

• Building strong and lasting relationships with Accountant, Broker & Business Consultant introducers. 
• Being the single point of contact for your Partner portfolio and accountable for the core metrics of revenue, partner satisfaction and engagement across each Partner. 
• Delivering education back to partners to ensure they deliver consistent quality and quantity of leads.
• Growing and developing your partner portfolio in line with Funding Options’ platform growth. This will include identifying the right type of partner and using your Business Development skills to onboard them as a partner. 
• Collaborating with internal teams to design and execute these partnerships and campaigns, this includes driving internal process enhancements where necessary to facilitate partner enablement.
• Acting as the conduit between our partners and our Product team to relay feedback to help optimise and upgrade our platform.
• Attending trade shows and events to network and win more partnerships for Funding Options.
• Working closely with our Legal & Risk teams to complete onboarding and risk assessments seamlessly. 

What makes you a great fit:

• An enthusiastic and driven mindset is essential. You constantly look to develop and strive to achieve your goals. 
• Previous sales or marketing and account management experience is preferred.
• A broad awareness of the alternative finance ecosystem.
• An understanding of small business customers’ financing needs.
• Experience of managing partnerships within the fintech space is an added advantage.
• You have excellent administration and organisational skills.
• You are detail oriented and highly organised: you can manage many projects, relationships, and initiatives all at once.
• You have a proven ability to allocate the correct resources and prioritise tasks.
• You are highly focused on commercial opportunities and the delivery of value.
• You have great communication skills and are able to explain complex information in a simple and easy to understand way.
• You have excellent customer service skills and you love to help people and are naturally solution-oriented.
• You are autonomous and take initiative to get the job done.
• You are a natural team player who utilises the diverse skills across the team.
• You have strong stakeholder management skills coupled with an ability to leverage external capabilities to achieve joint success.

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• Competitive salary 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 24/7 Employee Assistance Programme
• 25 days holiday with the ability to buy extra days
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand new office in Liverpool street with an all-day snacks bar
• Enhanced family-friendly leave
• 24 hours paid volunteering time off per year
• Flexible working options
• Sabbatical leave 

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

Our offices are in London - UK, Sofia - Bulgaria, Belgrade - Serbia and Hyderabad - India, where our teams are dedicated to our small business members; revolutionising business banking for SMEs. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

The Role

We are looking for an experienced Property Finance Specialist who is looking to take the next step in their career, developing their knowledge and skills in commercial mortgages, bridging loans, development finance and buy-to-let mortgages. You will be working predominantly on inbound leads,  owning the end-to-end sales cycle, completing fact finds, packaging and managing your pipeline.

Core Skills and Knowledge

• Minimum of two year’s industry experience
• Knowledge of commercial mortgages, bridging loans and development finance
• Demonstrate a strong network of relationships in the broker and intermediary markets, accountants, debt advisory, corporate finance, private equity, restructuring and accountancy firms at senior level
• Strong financial analysis skills
• Experience working as the following – Outbound Sales Advisor, Sales Executive, Sales Consultant, Mortgage Adviser, Loan Adviser
• Full CeMAP qualification (highly desirable)
• Experience of Salesforce would be an advantage but not essential

Requirements

To succeed in this role, you will:

• Possess superior communications skills
• Be passionate about small businesses and helping them achieve their dreams
• Desire to work in a fast-paced environment and effectively act as an intermediary between customers and the lenders
• Work well independently as well as collaboratively with other stakeholders
• Be obsessive about delivering the highest level of customer service
• Demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you’ll get:

• Competitive salary 
• Uncapped commission structure
• Group Life Insurance 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 24/7 Employee Assistance Program
• 25 days holiday with the ability to buy extra days
• We invest in your development with a £1,000 professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office in the Old street with an all-day snacks bar
• Enhanced family-friendly leave
• 3 days for L&D or volunteering time off per year
• Flexible working options
• Sabbatical leave 

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 200,000 SMEs in India. Headquartered in London, Tide has over 1,600 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About the team

The complaints team is a globally distributed front-line team of currently 17 employees that support Tide Members. The team deals with UK complaints and will soon be handling German complaints, as Tide launches and grows its business there.

About the role 

As Complaints Lead you will lead the complaints team at Tide. In this role you will: 

• Engage with members, suppliers and internal stakeholders to ensure delivery of fair member  outcomes in adherence with FCA regulations;
• Own the end-to-end process for UK regulated complaints, including the complaints handling and Financial Ombudsman (FOS) casework;
• Own the end-to-end process for German regulated complaints, including the complaints handling and BaFin casework;
• Lead multiple teams which include team leads, complaint handlers and complaint administrators, while overseeing the complaints QA framework;
• Represent Tide in complaint related topics with the FOS;
• Act as a management escalation point for complex or high risk cases;
• Be directly responsible for the performance of your team and the successful completion of their targets as well as providing  leadership, subject matter expertise, support, setting an example and providing motivation and unity;
• Plan and manage team caseload in order to achieve SLAs and avoid regulatory breaches, including handling complaints when required;
• Own the root cause analysis process and create transparency across the business of major member pain points; and
• Drive change by ensuring complaints data is easy to access and understand and that our teams are aware of its importance.

What we are looking for

• A proven track record of 10+ years of complaint handling experience, preferably within the fintech/banking sector or directly with the FCA/FOS;
• 5 years of team leadership and development experience - with a demonstrable track record of team building and performance improvement, ideally in a remote or semi-remote working model;
• Experience of working in a regulated environment with a good understanding of the FCA rules and guidelines for complaint handling;
• Strong interpersonal skills to deal with challenging issues and provide the right outcome for customers and Tide;
• Experience of working in a fast-moving company and be comfortable that priorities can change and new processes may need to be created from scratch;
• Passion for improving the customer experience;
• A data-driven mindset and understand MI and reporting requirements and how to use data to improve business performance;
• A bright, engaging and positive attitude and be calm under pressure; and
• A flexible and creative mindset, which brings out the best in people around you.

What you’ll get in return: 

• Competitive salary
• Flexible working options
• Group Life Insurance 
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 24/7 Employee Assistance Programme
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious brand-new office near Old Street Station with an all-day snacks bar
• Enhanced family-friendly leave
• 3 days for L&D or volunteering time off per year

Tidean Ways of Working 

Make work, work for you! Tide embraces and supports flexible working arrangements. We are a remote-first business that enables its employees to work remotely from anywhere in their home country. Additionally, Our Working Outside the Office (WOO) policy allows you to work from anywhere in the world, up to 90 days per year per country.

We are remote-first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-Remote
#LI-RSH2

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through our multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What we’re looking for:

This customer-facing role will focus on understanding the requirements of our customers and assisting them through the journey to find the best financial solution, ensuring that all of our customers have delightful, memorable experiences.

Some of the things you’ll be doing:

• Managing inbound communications from our customers 
• Proactively contact prospective customers exploring finance options on our website and inbound enquiries 
• Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require
• Deal assistance; working with Lenders and also our in house Business Finance Specialists at each stage of the sales process
• Confidently pitch lending products on behalf of our panel of lenders most suitable for our customers
• Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce
• Ensuring that sales technologies, such as our CRM  are used accurately, promptly and correctly to enable effective data collation and reporting

What makes you a great fit:

• An obsession for delivering the highest level of customer service, along with superior communications skills
• Ability to engage and quickly establish strong working relationships
• A results-oriented work ethic with impeccable attention to detail, determination and drive
• A passion for small businesses and helping them achieve their dreams
• Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution 
• Work well independently as well as collaboratively with the wider business
• You are self-motivated and have the ability to manage and to plan your day.
• Ability to work well under pressure
• Ability to troubleshoot issues quickly and effectively
• Experience working on the telephones - sales or call centre based environments
• Works effectively in virtual teams with colleagues, customers, suppliers and others

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisport card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.