Available Locations: Remote, San Francisco 

What you'll do as a Solutions Engineer

The Pre-Sales Solution Engineering organization owns the technical sales of the CloudFlare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers. 

You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of CloudFlare products and services to existing and potential customers. In this role you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers.

Specifically, we are looking for you to:

• Identify and map customer initiatives and business problems to Cloudflare solutions
• Build relationships and technical champions within customer accounts
• Develop and present customer presentations at every Enterprise Customer’s organization level
• Lead demo and proof-of-concept activities for Cloudflare prospects and customers
• Demonstrate your expertise of Cloudflare with your peers  through the creation of professional content, including white papers, blog posts and other knowledge sharing activities
• Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and Industry focused events with thought leadership and expertise.
• Apply in-depth vertical knowledge or domain expertise. Advise on best practices.

Basic Requirements

• Previous experience as a Solutions Engineer or other customer facing technical role with CDN, Security, Networking or SaaS
• Solid communication, written and presentation skills
• Ability to work on several projects and activities concurrently
• Highly driven individuals that are curious, team players and work with a sense of urgency
• Bachelor’s Degree or equivalent in relevant work experience

Examples of one or more desirable skills, knowledge and experience

• Fundamental understanding of customer network and/or application architectures. 
• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP.
• Understanding, knowledge or experience of application and/or network security 
• Understanding, knowledge or experiences with SaaS application environments
• Understanding, knowledge or experience with VPN and remote access challenges
• Understanding, knowledge or experience with SIEM and log analytics platforms 
• Client OS fundamentals and software distribution

Other desirable skills areas include:

• Experience interacting with senior level/executives to communicate a message of network and security transformation
• Routing, subnetting, split tunnels. SD-WAN, local internet breakout
• End user and application security risks - DDoS, malware, phishing, viruses
• Knowledge of competitive market  around CDN providers and internet security technologies

Available Locations: Remote US or Lisbon or Remote Portugal, London or Remote UK, Amsterdam or Remote Netherlands, Munich or Remote Germany

About the Department

Cloudflare Research is involved with building the future of Cloudflare by tackling strategic projects that have a large impact on Cloudflare systems and the Internet at large. Team membersindependently drive greenfield projects, work closely with Cloudflare product and engineering teams on shared objectives, and build strong collaborations with both external organizations and other organizations within Cloudflare to achieve common goals.

Cloudflare Research embarks upon projects that help shape the future of the Internet at large, and the systems that drive it. We design, develop, and deploy these projects into Cloudflare systems to demonstrate their impact, and to share that knowledge with the wider standards and research communities -- often in collaboration with university or other industry labs. A sample of our recent high-profile works include Constellation AI, Encrypted Client Hello (ECH), Post Quantum Encryption, CAP, ZKP for browsers, and Addressing Agility. Our current research directions include applied cryptography, privacy, network protocols, network architecture, network performance, AI and ML and distributed systems. 

More information about Cloudflare's approach to research can be found here.

About the Role  

The Researcher Director  will manage the  Research Team to investigate new ideas, build new technologies, inform and execute measurement practices, and dive into existing codebases to make meaningful changes in production environments. Prioritization and planning are key elements as the nature of the team’s research necessarily shifts between putting ideas into practice and onto paper, while ensuring rigorous evaluations of performance, correctness, or impact. The successful candidate will have a proven track record of success driving streams of investigation to completion.

General Requirements

• Experience managing R&D teams and managers
• Proficiency in software development
• Must have a proven record of peer-reviewed research, standards, or equivalent in venues held by but not limited to ACM, USENIX, or IEEE.
• Solid foundation in computer science, with an understanding of one or more Cloudflare-relevant areas such as privacy, networking, distributed systems, storage, operating systems, formal methods or machine learning for systems.

• Excel at planning, working independently and multi-functionally, leading execution across teams to meet commitments, and deliver with predictability
• Demonstrate a track record of strong communication and technical influence. You’re as good as explaining “why” as you are “how.”
• Experience implementing tools, processes, internal instrumentation, methodologies, and resolving blockages
• Comfortable working on teams/projects with tight deadlines and short release cycles

Bonus Points

• Have completed a PhD or equivalent graduate research program in Computer Science, Mathematics, or related STEM field 
• Strong ties to and participation in standards bodies such as IETF, W3C, and others.
• Proficiency in one or more the following languages - Go, Rust, Typescript, C, C++ and/or Lua
• Familiarity with Kafka, Postgres, ClickHouse, Kubernetes, Prometheus, and tools such as Cloudflare’s Workers platform
• Demonstrated excellence in broad-audience technical communication (e.g. highly cited blogs, textbooks)
• Strong connections with the broader scientific community (arXiv presence, program committees, etc.)

About the Role
At Cloudflare, we are on a mission to help build a better internet. Our Learning and Development team looks to help build a great employee experience by providing tools and resources for all Cloudflare employees to grow and develop in the skills critical for success. 

Job Summary: We are seeking an experienced and innovative Instructional Designer to join our L&D Team. The successful candidate will be responsible for designing and developing high-quality learning experiences that engage learners and achieve business goals. The Instructional Designer will collaborate with subject matter experts, stakeholders, and the learning and development team to create hands-on, interactive, engaging, while utilizing adult learning theories as well as the latest training development methodologies and tools.

Locations: Austin or San Francisco Remote

Key Responsibilities: 

• Design and develop learning materials, including e-learning modules, instructor-led training, and blended learning programs.  
• Conduct needs assessments and analyze learning data to inform design decisions 
• Create storyboards, scripts, and assessments for learning content 
• Collaborate with subject matter experts to ensure accuracy and relevance of content 
• Develop and maintain project plans and timelines 
• Manage and maintain existing learning content, including updates and revisions 
• Stay current with industry trends, best practices, and new technologies in instructional design 
• Collaborate with the learning and development team to ensure alignment with organizational goals and objectives
• Organize, plan, and execute self-paced course creation and update processes

Requirements: 

• Four-year practical experience preferably in Human Resources/Learning & Development/Training Teams 
• Proficiency in instructional design models, theories, and methodologies 
• Experience with high-level course development tools such as Articulate 360, Storyline 2, Captivate
• Experience with setting up eLearning for delivery through a LMS (preferably Workday Learning)
• Experience using Google Suite (Slides, Docs, etc.)
• Experience with advanced visual design development tools such as Photoshop, Premiere, Media Encoder, Jira
• Knowledge of SCORM, xAPI, and other eLearning standards and protocols, preferred
• HTML knowledge, preferred
• Strong project management and communication skills 
• Strong analytical and problem-solving skills 
• Be able to thrive when project managing large scale, company-wide initiatives in a fast paced environment
• A drive for excellence and the ability to work on multiple projects simultaneously to meet delivery timelines
• Experience in technical and soft skill training content development

Available Locations: Portugal or UK

About the Team

In this role, you will be focused on the build out and expansion of our global infrastructure. You'll work closely with Cloudflare’s SRE (Site Reliability Engineering) team, Network Engineering team, Infrastructure Engineering team, Project Managers and with various vendors and partners (including hardware vendors, logistics, datacenter and network providers, and ISPs). You will further be responsible for the development and implementation of consistent processes and visibility measurements for consistent and effective management of our infrastructure. This is a highly visible position that requires deep technical understanding of datacenter infrastructure, physical and logical networking, linux, and basic experience with data analysis and project management.

To be successful in this position, you should have excellent technical skills, communication skills, and be able to navigate a range of challenges and constraints (e.g. schedule adherence, time zones, and cultures). You will have the opportunity to (literally) build a faster, safer Internet for our millions of users and the billions of web surfers that visit their sites each month.

Other Responsibilities May Include

• Provisioning, monitoring and maintaining hardware, software, and network in new Cloudflare data centers.
• Creating documentation and managing remote contractors to complete datacenter installations and upgrades (rack and stack), including hardware manufacturers, datacenter and network providers, logistics partners and other service providers in support of our 275+ growing datacenter locations
• Aggressively seek opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve our ability to deploy and maintain our global infrastructure.
• Planning and implementing network and server installations, including in the areas of facility power (AC/DC), cooling, security/access, rack layout and cable management.
• Providing technical leadership and guidance during deployment activities.
• Creating and maintaining documentation, plans, SOP’s, MOP’s etc.
• Collaborating with internal teams (infrastructure engineering, network engineering and SRE) for day to day activities. 
• Coordinating installation of cross-connects globally in support of physical network expansion.
• Assisting with the definition, documentation and implementation of consistent processes across all regions.
• Limited travel

Required Experience

• Minimum of 3 years of prior relevant experience in Data Center Operations, Site Reliability Engineering, Linux systems administration, Network Engineering, and/or DevOps experience
• Familiarity with day-to-day tasks and projects common in Data Center Operations.
• Experience with optical transport technologies such as CWDM/DWDM
• Configuration management tool experience like Saltstack, Chef, Puppet or Ansible
• Network hardware administration.
• Knowledge and exposure to Network Protocols, Topologies and Enterprise architecture. 
• Experience writing network configuration and design documentation.
• Experience solving problems through automation.
• Ability to write scripts for internal tools.
• Experience running and improving operational processes in a rapidly changing environment.

Examples of desirable skills, knowledge and experience

• Bachelor’s degree, technical background in engineering, computer science, or MIS a plus.
• Direct experience executing on datacenter / infrastructure projects with many moving parts.
• Previous experience installing / maintaining datacenter (and other IT) infrastructure and DCIM tools.
• Experience running and improving operational processes in a rapidly changing environment.
• Strong understanding of BGP and anycast routing
• Professional level network certification(s) (JNCIP, CCNP, etc) or higher
• Good working knowledge of Juniper Junos, Cisco IOS, Cisco NX-OS and Arista EOS
• Load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache
• Proficient in one or more programming languages and willing to learn new ones when required
• Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
• Must be proactive with proven ability to learn fast and execute on multiple tasks simultaneously.
• Ability to manage MS excel and Google spreadsheets.
• Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
• Experience managing remote contractors
• Must be a team player.

Bonus Points

• Multi-lingual; experience working with infrastructure in multiple countries.
• Experience with continuous / rapid deployment
• Experience working in a 24/7/365 mission-critical service environment
• Comfortable with remote “lights-out” and out-of-band access to data center resources
• Linux certifications.
• Knowledge of the OSI-model and experience isolating network, hardware and software issues.

About the Department

The Infrastructure team at Cloudflare handles all our data centers and network interconnections around the world, from research and development of our servers, to planning network capacity expansions, to getting our equipment anywhere in the world that it’s needed, to executing new deployments and data center expansions.

Within Infrastructure, the Network Strategy group manages and negotiates interconnections with all our network partners around the world. This includes Cloudflare’s ISP Partner Program, our effort to embed PoPs directly into as many ISP networks around the world as we can.

Overview

You will play a central role in expanding & maintaining our network footprint by strategically deploying Cloudflare edge nodes into local ISP networks all around the world. You will work closely with ISPs to negotiate interconnection agreements, manage the implementation process, and support them to resolve the various requests we hear from them.

Responsibilities

• Identify and prioritize potential ISP partners for edge node deployment based on network reach and strategic alignment.
• Develop and maintain relationships with key stakeholders at ISPs, including network engineering teams, peering coordinators, and executives.
• Manage the end-to-end implementation process, including traffic analysis, capacity planning, equipment installation and provisioning. Collaborate closely with internal engineering teams and external stakeholders throughout. 
• Oversee program management activities, including project planning, resource allocation, and prioritization, to ensure the timely and successful deployment of new hardware around the world. 
• Lead efforts to improve processes, maximizing efficiency, and scalability of the ISP Partner Program.
• Perform remote troubleshooting with ISP partners, including data center hardware and various network issues.

Essential Capabilities & Skills 

• Empathy for external andinternal stakeholders’ priorities & constraints

• Take pleasure in earning buy-in and support from multiple inter-locking teams that do not report to you
• Persistence, hustle, and strong interest in building an organized machine
• Strong bias toward self-starting organizers, curiosity, and a keen interest in the foundational layers of the internet
• Desirable, not required: familiarity with network routing / engineering & operations (can be learned, curiosity more important than extensive existing knowledge)

About this job

Cloudflare provides cutting edge security and performance services to a significant portion of the Internet, which can sometimes make it a target for litigation and regulation. We’re looking for a Risk & Litigation Counsel in EMEA to join our team responsible for responding to litigation matters and legal requests relating to Cloudflare’s role as an online intermediary.

As Risk & Litigation Counsel in EMEA, you will be responsible for assisting on all of our intermediary liability litigation and regulatory matters across the region. You’ll work with our internal legal team, external counsel, and stakeholders across the company to handle ongoing lawsuits in Europe, respond to litigation threats, and assist in broader legal strategy. And you’ll help Cloudflare navigate intermediary legal regimes like the EU’s Digital Services Act. The ideal candidate has the passion to keep pace with a fast moving docket, the curiosity to dive deep into evolving technology and Internet law, and the initiative to help scale our litigation function alongside a fast growing company. 

In this role, you will:

• Work with our existing litigation team to help formulate and implement litigation strategies relating to emerging intermediary law issues;
• Evaluate and respond to litigation threats and legal matters;
• Help select, onboard, and manage outside counsel on all aspects of litigation (including factual development, briefings, hearings etc.)
• Work cross-functionally to further develop Cloudflare’s approach to the Digital Services Act and other intermediary laws across the region;
• Assist in responding to and working with government regulators and private organizations on issues relating to Cloudflare’s approach to abuse on our network;
• Communicate with business leaders across the company about intermediary liability issues in Europe, and provide training and resources to address future legal risks.

You Have:

• Admitted to practice law in the US, UK, or Portugal.
• 5+ years PQE either in a law firm or in-house (preferably with technology companies).
• Experience litigating cases in one or more EU jurisdictions. 
• Strong communication skills and cooperative team player. Lead with empathy and understanding while embracing diverse points of view. Flexibility to adapt and thrive in a fast paced environment.
• Ability to work cross-functionally, with lawyers and non-lawyers, to establish principled, thoughtful, and effective solutions efficiently and in an amenable manner.
• Ability to organize, prioritize, and manage many tasks on complex projects.
• An ambitious mindset that enables you to successfully work independently and autonomously with limited guidance, but also to use good judgment and call out issues when needed.

Available Locations: Lisbon, Portugal, London, UK 

Position Overview:

We are seeking a skilled and experienced Senior Engineering Manager to lead our API Shield product engineering team and Application Security Platform team. The ideal candidate will have a strong background in both technical leadership and domain expertise in API security, and platform and service. Candidates with prior research, data science, and fraud detection methodologies are strongly preferred.

About the team:

The API Shield team at Cloudflare is a diverse and talented group of engineers and data scientists dedicated to staying ahead of emerging threats and trends in the field API Security and protecting our clients and their customers from attack and fraudulent activities. Our team operates at the intersection of cutting-edge technology and domain expertise, leveraging advanced machine learning algorithms, data science and analytics, and engineering to develop innovative solutions for API Security. We foster a collaborative and inclusive work environment where creativity and critical thinking are encouraged, and where every team member has the opportunity to make a meaningful impact.

Responsibilities:

• Lead and manage a multidisciplinary team of engineers, data scientists, and security experts that are responsible for developing and maintaining Cloudflare’s industry leading API Shield product, and all its encompassing systems and tools.
• In addition, you will lead a newly formed cross-functional team within Cloudflare’s Application Security organization. The new team is to expand on an innovative system the API Shield team has built and make it into a cross-team platform to support and serve other products needs in the Application Security organization.
• Collaborate with cross-functional teams including product management, security researcher and analysts to define and prioritize technical initiatives that enhance our API Shield product capabilities.
• Drive the design, implementation, and optimization of scalable, high-performance systems the teams are responsible for.
• Provide technical guidance and mentorship to team members, fostering a culture of continuous learning and innovation.
• Oversee the end-to-end development lifecycle, from requirements gathering and design to deployment and monitoring, ensuring timely delivery of high-quality solutions.
• Stay abreast of the latest developments in security, data science, and fraud detection technologies, and incorporate best practices and emerging trends into our technical strategy.
• Collaborate with external partners and stakeholders to identify opportunities for collaboration and technology integration.

Requirements:

• At minimum, Bachelor's degree or higher in Computer Science, Engineering, or a related field. M.S. and Ph.D degrees are highly desirable. 
• 8+ years of experience in software engineering, with at least 4 years in a leadership or management role.
• Strong background in API security, data science, and fraud detection, with hands-on experience in designing and implementing security and fraud detection algorithms and systems.
• Proficiency in programming languages such as Python, Go, or Rust, and experience with data analysis and machine learning frameworks such as TensorFlow, PyTorch, or scikit-learn.
• Experience with big data technologies such as Kafka, and familiarity with Clickhouse.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
• Proven track record of successfully leading and motivating teams in a fast-paced, dynamic environment.

Preferred Qualifications:

• Advanced degree (Master's or Ph.D.) in Computer Science, Engineering, Statistics, or a related field.
• Experience with building and deploying production-grade machine learning models at scale.
• Familiarity with regulatory compliance requirements related to fraud detection and data privacy (e.g., GDPR).
• Experience working in the fintech, e-commerce, or cybersecurity industries.

Location: London, United Kingdom

About the department

Cloudflare’s Billing Engineering Team built and maintains all the internal/external billing related services, product provisioning services and services related to entitlements. This is a vital team centric to every product launch, campaign or initiative Cloudlfare undertakes. There are constantly multiple high profile initiatives going on, therefore ability to context switch, communicate proactively and manage expectations is a key.

Billing Team is a place where you will learn fast, interface with all other engineering product teams, work with empathetic and team driven engineers, solve hard challenges and celebrate wins. Introspection, project/incident retrospectives, team communication is central to our success. 

What you'll do

We are looking for an engineer to join our Billing Team; an energetic team focused person who is growth mindset oriented, able to drive his work from inception, requirements definition, technical specification phase, development, testing and go live.

You will work on a range of transactional microservices written in Go. You will be involved in helping to maintain our operational excellence by triaging, solving various inbound tickets related to issues across services billing maintains. As you grow within the team you will be given opportunities to own bigger initiatives and lead projects from start to finish solo or as part of a smaller team.

Our tech stack is a modern container-based microservice architecture. Technologies we use include Docker, Go (golang), PostgreSQL, Redis, Kafka and the usual Unix/Linux tools and workflows. We strive to build reliable, fault tolerant systems that can operate at Cloudflare’s scale.

Examples of desirable skills, knowledge and experience

• BA/BS in Computer Science or equivalent experience
  ● Minimum 3 years professional experience as a developer/engineer
  ● Knowledge of Golang or desire to learn it
  ● Solid understanding of RESTful APIs and service security
  ● Working knowledge of SQL and relational databases such as PostgreSQL or MySQL
  ● Experience with modern Unix/Linux development and runtime environment

Bonus
● Experience implementing secure and highly-available distributed systems/microservices
● Familiarity with event driven architecture
● Experience with API tooling and standards (Swagger/OpenAPI, OAuth/JWT)
● Strong interpersonal and communication skills with a bias towards action

Available Locations: Lisbon or Remote Portugal

Available locations: Mexico or Portugal 

About the department

Cloudflare’s IT Enterprise Applications Team is a crucial pillar of the CIO Organization. The team operates Cloudflare’s enterprise systems end-to-end, providing process cohesiveness across the functional business areas.

Role Overview:

Cloudflare’s Enterprise Applications Team is seeking a dynamic and detail-oriented individual to fill the role of Go-To-Market Systems Administrator. Moreover, the ideal candidate will oversee SaaS license provisioning and management Cloudflare’s Enterprise Applications, look for innovative ways on where we can be efficient with SaaS licenses, perform frequent audits to optimize license usage, and work collaboratively with cross-functional teams to improve the onboarding process for Cloudflare employees.

Key Responsibilities:

• Oversee and sustain SaaS applications license management, with a particular emphasis on automating provisioning and streamlining onboarding processes in collaboration with IT Operations and Infrastructure teams to improve operational efficiency
• Be the main point of contact to administer and oversee Enterprise Applications platform access for Sales, Marketing, Finance, Legal and BI departments. (Quip, SalesLoft, ZoomInfo, LinkedIn Sales Navigator, Gainsight and PRM platform)
• Triage and/or support the operational needs of the Global sales team, as well as Marketing, Finance, Legal, Customer Support, and various internal stakeholders as it relates to Enterprise Applications.
• Implement and maintain efficient automated processes for user provisioning and de-provisioning across multiple GTM Tools, while maintaining detailed documentation for onboarding and offboarding processes.
• Use industry standardized tools for vendor and license management such as Zylo, Productiv etc to monitor and manage software license counts and ensure vendor contract compliance and cost-effectiveness on behalf of respective departments. 
• Conduct regular audits to assess license utilization and optimize allocation.
• Continuously identify opportunities for process optimization and automation within the Go-To-Market systems landscape.
• Work closely with cross-functional teams to Define,refine and document the employee onboarding process, ensuring a seamless and efficient experience for new joinees.
• Collaborate with stakeholders to gather requirements and implement solutions that meet business needs while adhering to security and compliance standards.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 3+ years Proven experience in system administration, with a focus on access management and automation within a heavily integrated Enterprise Systems landscape.
• Good understanding of CRM platform, preferably Salesforce.
• Experience administering integrated tools within the Salesforce ecosystem.
• Ability to prioritize and manage multiple projects and tasks simultaneously
• Self-starter and quick learner with the ability to work independently to tackle problems and build out unique scalable solutions
• Excellent written, verbal communication and presentation skills with the ability to collaborate with diverse teams.
• Experience working in a fast-paced environment
• Excellent analytical and problem-solving skills
• Prior experience with license management and auditing is a plus.

Available Locations: Portugal

About the Role

We’re looking for an IT Client Platform Engineer focusing on platform integrations to enable enterprise level service integrations for our corporate teams.  You will solve complex system integration issues and streamline workflows between critical systems, bridging the gap between IT Operations, Enterprise Security and IT Client Platform Engineering teams.  This role will provide critical integration, development, and automation capabilities to our Client Platform deployment.  This role reports to the Manager of IT Client Platform Engineering.

About the Team

You will join a team of Client Platform Engineers that provide enterprise level Client Platform services, development, support, and client enablement for end users around the globe.  We strive to provide highly resilient and observable services to our teams, and reduce manual toil wherever possible.  We’re focused on providing a positive customer service and user experience.

What You'll Do

• Solve complex integration problems
• Provide design, implementation and operational support for built integrations
• Seek guidance from the team when needed
• Be flexible and available for after hours support
• Assist the team with macOS, Windows, and Linux platform management
• Provide thoughtful feedback on asks and requirements for new integrations
• Work collaboratively across geographical and team boundaries to solve problems
• Work in a team environment
• Create and update technical documentation
• Help make your team and cohort teams lives better

What You'll Bring

• 2+ years of proven work experience in a systems administration role
• 2+ years of proven work experience in a systems integration role
• Hands-on experience with Windows/Linux/Mac OS management platforms
• Hands-on experience with scripting languages such as Python, Golang, and/or Rust
• Good understanding of computer systems, mobile devices management platforms and software development best practices
• Ability to perform root cause analysis on integration failures and implement solutions
• Familiarity serverless application development, observation, and deployment methods
• Familiarity with Continuous Integration/Continuous Deployment, DevOps, and Agile methodologies
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical guidance, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field or equivalent experience

Bonus Points

• Experience with Jamf Pro and Microsoft Intune
• Experience with Ansible and Linux system administration
• Experience working in the technology industry
• Experience working in a Service Desk, Help Desk, or Call Center environment
• AWS Technical Certifications
• Microsoft Azure Technical Certifications
• Google Cloud Technical Certifications
• Agile Certification
• Microsoft Support Certification
• Apple Support Certification
• ITIL Foundations
• HDI Support Center Agent
• CompTIA A+ Certified

Cloudflare runs one of the largest networks in the world, handling tens of millions of requests per second, and processing traffic with millisecond latencies. This involves many cooperating services. We are forming a new team to focus on the communication between these services, which will build and operate services to provide extreme low-latency communication as a platform for other teams to build upon.

We’re looking for a manager who can build and lead this new team, setting technical goals and roadmap, driving consensus and collaboration, and delivering substantial improvements in performance and reliability across the platform.

Desirable skills, knowledge and experience

• Substantial experience both in engineering management and as a hands-on engineer and as an SRE
• Experience of operating high performance and large scale software systems
• Excellent at planning, creating teams and overseeing execution to meet commitments and deliver with predictability
• Experience of managing multiple concurrent projects with competing priorities
• Detailed knowledge of networking and communications protocols
• Track record of managing a diverse team including hiring, onboarding, and professional development. You inspire your team to reach higher and to get there by collaborating. You’re as good at explaining “why” as you are “how”.
• Working with other managers, maintaining clear lines of communication across and upwards in an organisation

• Bringing operational expertise to engineering teams

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers trillions of requests per month. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer and named to Entrepreneur Magazine’s Top Company Cultures list.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!  

About the team

The Business Intelligence team at Cloudflare is responsible for building a centralized cloud data lake and an analytics platform that enables our internal Business Partners and Product teams with actionable insights and also provides a 360 view of our business. Our goal is to democratize data, support Cloudflare’s critical business needs, provide reporting and analytics via self-service data applications to fuel existing and new business critical initiatives.

About the role

We are looking for a Software Engineer to join our Lisbon team to scale our development efforts on network availability insights initiatives. You will work on building full stack data applications which empowers our Product and Engineering team. As all the applications we build are self initiated by the team, you will have the opportunity to get involved from designing features all the way to implementation. In addition, you will work closely with the Data Engineers on the team to add new features and maintain our data pipelines written in Go. You can expect to interact with various languages and technologies including, but not limited to Go, React, and Clickhouse.

What you'll do

• Design and implement key features of our internal applications
• Work closely with a cross functional team to design features and solutions that solve critical business problems
• Contribute in improving an evolving platform architecture for scalability, observability and reliability
• Continuously involved in knowledge sharing and mentorship

Examples of desirable skills, knowledge and experience

• B.S. or M.S in Computer Science, Statistics, Mathematics, or other quantitative fields 
• Experience working with Go, Python, Java, or equivalent programming languages
• Knowledge of SQL and common relational database systems such as PostgreSQL and MySQL
• Experience with Javascript, Typescript, and React
• Excellent communication & problem solving skills 
• Ability to collaborate with cross functional teams and work through ambiguous business requirements

Bonus Points

• Familiarity with container based deployments such as Docker & Kubernetes
• Familiarity with Google Cloud Platform or something similar

Location: Remote, Mexico

To the attention of candidates (Mexico City): 
Candidates MUST have right-to-work in Mexico.  Visa sponsorship is NOT provided for this position.

About the department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.  

What you'll do

The Technical Account Manager (TAM) will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Premium customers. TAM’s responsibilities are to manage and monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate issues as needed. TAMs meet regularly with the relevant customer and provide proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs,partnering with the Customer Success and Account Team members.

To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.

Responsibilities

• Serve as primary technical support contact.
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. 
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
• Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
• Ability to travel up to 25% of the time. 
• Ability to work one weekend every quarter. 
• Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
• Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
• Understand client sentiment, own internal and customer facing escalations, and provide product support.
• Ensure support tickets solved in a timely manner.
• Maintain and expand working technical knowledge of Cloudflare products.
• Single threaded owner of technical support issues, working with backend teams as needed.
• Work with global TAM’s to ensure coverage on critical issues.
• Ensure rapid Incident response.
• Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

Job Location | Remote US

About the department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. At Cloudflare, Technical Account Managers (TAMs) are part of our Global Customer Support organization and work directly with customers to ensure a consistent and high level of support. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What you'll do

The Technical Account Manager will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Enterprise customers. TAM’s responsibilities are to manage and monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate issues as needed. TAMs meet regularly with their respective customer(s) and provide proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs, partnering with the Customer Success and Account Team members.

To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.

As a TAM aligned with Cloudflare’s Developer Platform products, you’ll be working closely with customers who use these solutions as an integral part of their Cloudflare configuration, addressing their primary support needs.

• Serve as primary technical support contact.
• Document and maintain technical profiles for customers to ensure a globally consistent and smooth support experience.
• Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. 
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
• Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
• Ability to travel up to 25% of the time. 
• Ability to work one weekend every quarter. 
• Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
• Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
• Understand client sentiment, own internal and customer facing escalations, and provide product support.
• Ensure support tickets are solved in a timely manner.
• Maintain and expand working technical knowledge of Cloudflare products.
• Single threaded owner of technical support issues, working with backend teams as needed.
• Work with global TAM’s to ensure coverage on critical issues.
• Ensure rapid Incident response.
• Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

Examples of desirable skills, knowledge and experience

• Baseline understanding of at least one programming language, preferably JavaScript.
• Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
• Familiarity with modern development tools and systems.
• Have the business acumen of working with Fortune 500 companies and their leadership team.
• Experience with edge computing products and technologies (serverless computing, object storage, key-value stores, SQL, etc.).
• Basic troubleshooting skills and methodologies towards identifying and escalating to the necessary teams to drive towards a solution.
• Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works.
• Passionate about Cloudflare products, helping customers, and building strong relationships across organizations.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $127,000- $155,000.
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $142,000 - $174,000
• For Bay Area-based hires: Estimated annual salary of $149,000- $183,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Job Location | Remote US

About the department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. At Cloudflare, Technical Account Managers (TAMs) are part of our Global Customer Support organization and work directly with customers to ensure a consistent and high level of support. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What you'll do

The Technical Account Manager will own the post-contract end-to-end support experience for Cloudflare’s most strategic customers, to unblock post-go-live technical support challenges. They are a dedicated technical primary point of contact for our top-tier Enterprise customers. TAM’s responsibilities are to manage and monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate issues as needed. TAMs meet regularly with their respective customer(s) and provide proactive recommendations that support customers’ requirements, roadmap, and ongoing technical needs, partnering with the Customer Success and Account Team members.

To be successful in this role, you must possess strong customer service and leadership skills, be a self-starter, be committed to ongoing self-education, be able to collaborate across organizations and have excellent technical problem-solving skills.

As a TAM aligned with Cloudflare’s Network Services products and with a working understanding of Layer 3 and 4 functionality, you’ll closely engage with customers who integrate these solutions into their Cloudflare configuration, addressing their primary support needs.

Responsibilities

• Serve as primary technical support contact.
• Maintain a cooperative relationship with all cross-functional resources, such as product, engineering, and customer account teams comprising Account Executives, Customer Success, Professional Services, and Partners throughout every sales phase.
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction by providing world-class dedicated support throughout the entire life of the customer partnership.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities. 
• Have a holistic and dynamic view of customer’s environment and use of Cloudflare products, including the customer deployment topology, expert resolution for all support issues, and proactive advice for long-term improvements.
• Create and deliver Quarterly Support Reviews including SLA adherence, top ticket drivers, ticket deep dives, and incident reviews.
• Ability to travel up to 25% of the time. 
• Ability to work one weekend every quarter. 
• Proactively engage with the account team during strategic deal closure and throughout the lifecycle of the customer.
• Point of escalation during business hours, and backup point of escalation for Cloudflare TAMs in other regions during their off hours.
• Understand client sentiment, own internal and customer facing escalations, and provide product support.
• Ensure support tickets are solved in a timely manner.
• Maintain and expand working technical knowledge of Cloudflare products.
• Single threaded owner of technical support issues, working with backend teams as needed.
• Work with global TAM’s to ensure coverage on critical issues.
• Ensure rapid Incident response.
• Assist with preparing and communicating CSRs and formal documentation for incidents and major issues.

Examples of desirable skills, knowledge and experience

• Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE, etc).
• Experience in security products and technologies (e.g Firewall, IPS, DDoS).
• Experience in system integration and multi-vendor environments & data center deployments.
• Basic troubleshooting skills (e.g. traceroute, WireShark, dig, cURL, etc.) towards identifying and escalating to the necessary teams to drive towards a solution.
• Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
• Have the business acumen of working with Fortune 500 companies and their leadership team.
• Fundamental understanding of how the Internet works, e.g. the OSI Model, Application and Network security, what a proxy is and how it works.
• Passionate about Cloudflare products, helping customers, and building strong relationships across organizations.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $127,000- $155,000.
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $142,000 - $174,000
• For Bay Area-based hires: Estimated annual salary of $149,000- $183,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Location: Portugal

What you'll do 

Cloudflare is seeking an International Payroll Specialist to join our Finance team. To succeed in this role, you will need excellent interpersonal and communication skills to work effectively with internal team members in addition to handling external service providers. You will own all aspects of Cloudflare’s payroll processes for our international employees. The International Payroll Specialist will report to the Payroll Manager.

Responsibilities

• Help manage all payroll operations related to employee compensation, bonuses, commissions, equity transaction, benefits, etc.; this includes processing payroll for exempt and non-exempt workers, researching discrepancies and identifying and resolving payroll-related issues
• Partner with HR to keep all payroll records accurate and up to date
• Provide formal and ad-hoc analysis of payroll, benefits, and headcount
• Oversee the delivery of out of cycle/ad hoc payments to employees and production and issuance of manual checks or electronic transfers to bank accounts
• Support annual financial statement, defined benefit plan, and other audits as required
• Respond to employee inquiries and requests regarding payroll matter

Examples Of Desirable Skills, Knowledge And Experience

• Bachelor’s Degree in Accounting, Finance or Business and/or equivalent combination of education
• 2-3 years of international payroll experience 
• Highly analytical with a strong working knowledge of payroll and tax processes with multiple withholdings, benefits (health and welfare and retirement), garnishments, labor compliance, accounting principles related to payroll.
• Demonstrated expertise supporting best practice payroll processes, systems, policies, and key internal controls
• Expertise with Workday a plus. 
• Familiarity with NetSuite a plus.

What you'll do as a Zero Trust Solutions Engineer

You will work with our clients to understand their business needs and understand their current applications landscape and access architecture with the goal of helping them develop a security posture that meets their needs while also keeping their employees and assets safe according to the most recent standards in cyber security. You will do this with the technological solutions in the Cloudflare One product portfolio, which encompasses different Zero Trust offerings, including our cutting edge Remote Browser Isolation and email security solutions. 

You will work closely with our Account Executives (AEs); generalist SEs, as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. 

Responsibilities

You serve as a trusted advisor to our customers; helping them find the best solution for their business needs with Cloudflare One.

• Guide qualified prospects through the Solution Design and Proof of Concept stages of sales engagements; showing them the key capabilities of the Cloudflare One portfolio
• Work with your Sales Partners to consistently achieve Pipeline and Revenue goals
• Understand our customers IT landscape and security requirements and develop an architecture for our customers to support their business needs
• Articulate the benefits of the Cloudflare One product portfolio vs competing solutions
• Promote retention by capturing and communicating gaps in product or features

Skill Requirements

• Curiosity and Learning Agility
• Minimum 3 years of prior Technical Sales, Systems Engineering, or related experience
• Experience interacting with senior level/executives to communicate a message of network and security transformation
• Familiar with trends in cyber security (e.g. RAT/trojans, malware, ransomware, phishing, adware, cryptomining, spam, botnets, info stealing, scareware)
• Fundamental understanding of customer network and application architectures. 

• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
• Detailed understanding of workflow from user to application including hybrid architectures with Azure, AWS, GCP.
• SASE concepts and Zero Trust Networking architectures
• Secure Web Gateway, CASB, DLP, DNS, DNS over HTTPS
• IdP/authentication, SAML, OTP
• SaaS application integration and tenant controls
• VPN and remote access challenges
• SIEM and log analytics platforms 
• Client OS fundamentals and software distribution
• Ability to jump in with hands-on configuration when needed
• Ability to manage a project, work to deadlines, and prioritize between competing goals

Other desirable skills areas include:

• Routing, subnetting, split tunnels. SD-WAN, local internet breakout
• End user and application security risks - DDoS, malware, phishing, viruses
• Knowledge of competitive market  around CDN providers, Web application Firewall, Remote access solutions, Next generation Firewalls, CASB solutions , DDOS mitigations solutions, SD-WAN solutions , Secure Gateway solutions 
• Ideally knowledge of Cloudflare ZTNA solutions such as Teams, Access, Gateway, and Browser Isolation

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $181,000 - $221,000.
• For New York City-based and California (excluding Bay Area) and Washington hires: Estimated annual salary of $183,000- $223,000.
• For Bay Area-based hires: Estimated annual salary of $193,000 - $235,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Location(s) Available: Austin, US

About the Role

Cloudflare is seeking a Marketing Analytics Intern for our Regional Programs team with a passion for B2B marketing and an interest in developing and executing data-driven marketing strategies. This intern will work on our Americas field marketing team, focusing on analyzing campaign performance, and industry best practices. The successful candidate will have a strong interest in analyzing and improving marketing campaign performance, channel mix, and will be eager to learn industry standards and best practices for optimizing ROI.

Responsibilities

• Current university student in Analytics, Marketing, Business, Economics, or other quantitative fields
• Monitor the performance of all Americas marketing programs, including events, paid social, display, content syndication, webinars and other marketing channels.
• Analyze attributed pipeline, efficiency (ROI), and conversion of each marketing channel. 
• Conduct in-depth analysis into ‘time-to-pipeline’ for various marketing channels.
• Research industry standards for various KPIs, such as MQL and MQL to pipeline conversion to establish benchmarks and identify gaps in current processes.
• Establish standardized reporting to be leveraged by field marketers and programs team to understand the impact of various programs and make recommendations for optimizing pipeline and ROI.
• Document Cloudflare’s workflows, data orchestration, and stakeholders involved in the sales funnel to help flag bottlenecks.
• Partner with our field marketing, programs, and campaigns teams to understand the execution and measurement of campaigns through various channels (email, display, paid social, webinars, etc.) and surface feedback. 

Requirements

• Interest in B2B marketing for a technical buyer and audience. Basic understanding of cloud technology is a bonus.
• Familiarity with account-based marketing and digital marketing channels.
• Willingness to learn Salesforce, Marketo, Tableau, 6sense, Demandbase, Contentful, and other demand gen tech stack tools.
• Strong analytical skills with the ability to monitor and evaluate marketing performance data.
• Excellent written and stellar presentation skills.
• Curiosity and eagerness to learn about industry standards, KPIs, and best practices.

Available Locations: This is a Remote Role that can be hired in British Columbia, Canada; Ontario, Canada; Ottawa, Canada

About the Department

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.  Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. 

What you'll do

You'll drive new business by identifying and qualifying target Commercial accounts for Cloudflare’s Enterprise service plan. This is a great opportunity for a Sales Professional to help build the business at Cloudflare Canada. You will have both a sales and technical background that enables them to drive customer engagement from technical professionals through to senior executive levels, and across Security, Network, Development and Infrastructure teams.  

Responsibilities

• Develop and execute against a comprehensive account/territory plan
• Increase sales in a defined territory and/or account list to achieve revenue targets
• Create and articulate compelling value propositions for Cloudflare services
• Manage contract negotiations
• Maintain a robust sales pipeline
• Develop long-term strategic relationships with key accounts
• Ensure customer satisfaction
• Develop and maintain partner relationships as it relates to customer base

Requirements

• Bachelor's degree or equivalent experience
• Minimum 3 years of direct technical sales experience
• Experience selling solutions related to Cyber Security, Networking, Cloud Solutions, SaaS, IaaS, PaaS is a plus  
• Mid to advanced understanding of computer networking and “how the internet works”
• Aptitude for learning complex technical concepts/terms (technical background in engineering, computer science, or IT strongly desired)
• Strong interpersonal communication (verbal and written) and organizational skills
• Self-motivated; entrepreneurial spirit
• Comfortable working in a fast paced, dynamic environment

Available Location: Wisconsin or Chicago

What you'll do

Cloudflare is looking for highly motivated Enterprise Account Executives seeking a role with the opportunity to help build a GTM working with some of the largest companies in North America. This position will manage a focused set of ~20-30 accounts with $1B -$25B in annual revenues. The Enterprise Account team will shape and lead Cloudflare’s Go To Market.

We will leverage the strength of all Cloudflare functions to become a strategic partner to our customers and their digital transformation efforts. Our product and services and our methods of engagement will differentiate and delight our customers.

The AE will interact with both C-level clients and senior technical decision makers, utilizing Cloudflare solutions and resources to drive a business partnership focused on joint success with our customers.  Success requires consultative, solutions-oriented sales, and customer service skills in addition to intense personal energy and focused activity. A critical factor of achievement in this role is the ability and desire to focus and lead an internal group of constituents to bring their skillset to bear to build solutions and exponentially grow revenue. The AE must be expert in identifying business opportunities with customers, developing Enterprise Account Plans, driving execution across functional stakeholders, and closing revenue. The Enterprise Account Executive should be comfortable engaging in business level outcome conversations with the C-suite, presenting Cloudflare’s vision and plan for value creation to all levels, and negotiating win-win scenarios for all parties. The AE will be accountable to obtaining new business and expansion of Cloudflare wallet-share within existing customers. The role involves handling multiple accounts and will require high degrees of attention to detail and coordination with customers, partners, and internal resources. Lastly, the AE should thrive in an entrepreneurial environment where initiative is celebrated and enthusiasm for the possible is expected.

Enterprise Account Team Core Values:

Be Successful – Success comes from hitting your goals on a consistent basis. Have a plan for “how” you’ll hit your goals and evaluate often; that way you always know where you stand. Be in a position and ready to demonstrate your plan for success.

Provide Customers with a Premium Business Experience - Solutions, Empathy, Proactiveness, Anticipation of needs, Company Support, Creativity, and Urgency to Deliver Value are core principles of a Cloudflare Strategic Account Experience. Give your customers a level of service that is unmatched in the industry.

Be Brilliant in the Basics - The hallmark of a high performance team is their willingness to commit to Brilliance in the Basics in all aspects of their roles. Forecasting, SFDC Disciplines, Pipeline Management, Account Engagement, Negotiation, Closing, and Depth of Cloudflare Knowledge are the basic skills that make a Strategic Account Executive successful.

Make Bold Decisions - Operating with the largest companies in the world is a “game of inches”. Often the Enterprise Account Executive will have to make strategic decisions on engagement, terms, and support. These decisions should be made by the AE who is closest to the issue and most affected by it. Top down management of accounts is outdated because of the speed of today’s business. If execution presents risk, Seek the advice of leaders when and where you need it.

Teammate - We are all individually accountable to our goals, but we operate as a team. No one person has all the answers, but collectively the knowledge, experience, and acumen of the team is deep. Be the person who actively seeks to assist the team, shares knowledge, and extends your personal network. We are successful when we are all overachieving as a group.

Additional responsibilities will include:

• Proactively manage and grow a portfolio of assigned Enterprise level clients.
• Close new and expansion business monthly, quarterly, and annual basis, meeting or exceeding assigned quota.
• Manage customer relationships and assume ownership of deadlines and deliverables to ensure Cloudflare is correctly positioned to win business.
• Develop C level and Decision Maker relationships within accounts for the purpose of establishing strategic alignment to customer’s transformative objectives.
• Develop pipeline by maintaining a high level of activity/outreach directly and indirectly, deeply understanding the customers goals and objectives, and analyzing where Cloudflare can add value.
• Maintain accurate forecasts and report to the sales leader on the status of New and Expansion opportunities for weekly sales meetings. Leverage MEDDPIC framework in SFDC document weekly progress.
• Accountable to reverse closure steps and establish jointly owned timelines with Customers. Understand the purchasing process fully and be able to document progress against required steps to closure.
• Organize and deliver executive level presentations, proposals, commercial terms with Customers.
• Leverage the Executive Briefing Center and process to establish key sponsorships and support of accounts with Cloudflare Executives.
• Build and maintain relationships with channel partners to establish joint value propositions and Customer value.
• Participate in team meetings and deliver GTM guidance on how to better partner with accounts.

Examples of desirable skills, knowledge and experience

• Minimum 6 years of experience coupled with proficiency in Cloud Networking and Security Technology with industry awareness.
• Demonstrated track record of meeting and exceeding quota.
• Expert Sales Acumen (Discovery, Position, Compete, Negotiate, Close, Expand).
• Ability to lead a multidisciplinary team over a long term account horizon.
• Able to identify key players in organizations and possess the ability to convert business issues into solutions.
• Comfortable selling to obtain new business or expand existing business. Strong closing skills are essential.
• Ability to build meaningful relationships quickly.
• Someone who acts with integrity and honesty in all situations.
• Be able to demonstrate a positive attitude internally and externally.
• Expert at building rapport and owning the room.
• Aggressiveness in execution and planning.
• Ability to take successes and challenges in stride.
• Discipline to work w/o instant gratification.
• Someone who is bold in their actions and never satisfied with complacency.
• A strong will and fortitude to work a plan in the face of challenge.
• A business professional who loves the sales profession.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave