Job Description

We’re looking for a Sr. Manager, Premier Support, to lead Procore’s Premier Support team as we deliver industry-leading customer support through high levels of technical aptitude, strong relationships with internal teams, and an incredible product. You will interact with clients through feedback-gathering sessions, business reviews, and client escalations when necessary. As the senior leader representing the Premier Support program, you will take a leading role in driving KPI refinement, process improvement, and team mentorship.

As a successful Sr. Manager of Premier Support, you will have top-notch communication skills adapted to a wide range of audiences. You will have a proven track record of collaborating with diverse stakeholders to drive results for our customers and a strategic vision for continuously improving the Premier Support offering.

This position reports to the Director of Customer Support and will be a Remote position. We’re looking for someone to join us immediately. 

What you’ll do:

• Manage, motivate, and develop a team of Premier Support Technicians.

• Deliver a legendary support experience to Procore’s Premier Support customers by driving a high CSAT and quick resolution rates

• Partner with Sales and Customer Success to review customer pipeline, identify potential customer candidates for Premier Support, and assist in customer conversations

• Proactively drive and implement process & systems improvements to increase team efficiency and improve customer outcomes

• Participate in developing the Premier Support offering over time to increase the value added to our customer base and drive adoption

• Own the success of our account portfolio by partnering with internal teams (Customer success, sales, product, engineering, etc.) to remove product barriers and further expand their Procore usage

• Take a leading role in driving high-priority escalations for our top customer base

• Closely collaborate with the Global Support teams and their leadership to provide exemplary customer and employee experience

• Establish strong working relationships with customer-facing teams and leadership (Sales, CSMs, Professional services, etc.)

• Foster a great workplace where teams love to come to work and have the tools, information, and resources to deliver a great client experience on every customer interaction

What we’re looking for: 

Basic

• 5+ years of Customer Support, Technical Support, or Customer Success management experience for a SaaS-based organization

• Experience in delivering and leading a premium support offering or extensive experience in supporting Enterprise level customers

• Expertise in customer experience with a proven record of developing customer-facing strategies to drive customer satisfaction, retention, and growth

• Experience in building out and driving effective KPIs for a high customer-impact team

• Resourceful. Comfortable in going over, under, around, and through obstacles to achieve success

• A customer-first mentality, the ability to appropriately prioritize and raise customer issues

• Proficiency in business process innovation and improvement

• Established history of optimally leading critical issues and escalations through resolution at both the business owners and executive levels

• Ability to champion change and navigate ambiguity through dedication with an action-oriented approach

• Experience in successfully building and leading diverse teams

Preferred

• Technical aptitude, with experience in driving effective collaboration with Engineering & Product organizations to address critical customer needs

• Experience in building and rolling out a Premier Support offering or expanding and improving an existing one

• Proven ability to influence and drive results across department lines without formal authority

• Experience in effectively managing a remote workforce and on-call duties.

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Job Description

What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s why we’re looking for a talented Senior Software Engineer to join Procore’s journey to revolutionize a historically underserved industry.

As a Senior Software Engineer at Procore, you’re given the unique opportunity to partner intimately with our customer base, translating their fundamental needs into technological SaaS solutions. Backed by the might of our teams, we’ll provide you with the tools and resources needed to achieve extraordinary results that render a significant impact extending beyond the boundaries of traditional engineering roles.
This position will report to the Senior Engineering Manager for the Construction Documents Group, and is located in Cairo, Egypt. We’re looking for someone to join us immediately.

What you’ll do:

• Help establish standards for development teams and collaborate on initiatives with infrastructure, platform, and other software engineering teams
• Assist fellow teammates by conducting code reviews and pairing
• Leverage our tech stack: Primarily Ruby/Rails/Node.js/React/Postgres hosted on AWS and increasingly using Kubernetes and languages such as Java and Typescript, CircleCI for Continuous Integration, and a combination of ArgoCD and an in-house tool for CD.
• Drive critical projects, including:
  • Scalability: We’re scaling and need engineers who are ready to take on the challenge of working on live, core systems with millions of users
  • Complex data management systems: We’re building a world-class document file management system. You’ll work through challenges like file intake, document management, large file manipulations, permissions, and file revisioning.

What we're looking for:

• Bachelor's Degree in Computer Science or equivalent experience
• Professional experience with React and Node.js, Ruby/Ruby on Rails or Java
• 5+ years experience in software engineering fundamentals, Test Driven Development and Design principles (Ruby on Rails, React, Javascript, Java, or Node.js or similar languages preferred)
• Understanding the tradeoffs between short-term and long-term goals and balancing immediate needs with strategic initiatives
• Experience in working with software, platforms, and infrastructure at scale (we run thousands of hosts and have millions of users)
• Experience in building modern Continuous Integration and Continuous Delivery systems at scale
• Experience working with a team on large initiatives with the ability to course-correct as needed
• Experience working with modern web development, including testing, staging, deploying, and monitoring

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Job Description

We’re looking for a Sr. Strategic Operations Manager to join Procore’s Corporate Strategy & Operations team. In this highly critical and visible role, you’ll be a true business owner for key initiatives and problems in the company, from strategy to execution. 

As a Sr. Strategic Operations Manager, you’ll apply your operating knowledge, strategic mindset, and problem-solving skills to oversee the effective implementation of Procore’s most critical strategic initiatives and plans. This role is pivotal in translating our strategic goals into actionable tasks and ensuring their successful execution. Self-direction, understanding of matrixed organizations (and how to get things done within them), and strong communication are key to success in this role.

This position reports to our Sr. Director, Corporate Strategy & Operations with direct communication to our executives and senior leaders across the organization. The position can be based in a remote U.S. location. We’re looking for someone to join us immediately.

What you’ll do:

• Work with the Corporate Strategy team to validate (and update) our long-term strategy, helping to translate opportunity assessment into a plan of attack, build a business case for funding, persuade / align cross-functional teams to the plan, and own the outcomes regardless of reporting lines.

• Support the Sr. Director (team lead) in evaluating the holistic company-wide execution of the strategy and annual plan, assess and determine problem areas, and be ready to take on business ownership of any problem areas that are determined high priority.

• For our most complex, highest-priority transformational initiatives, act as primary business sponsor and own end-to-end, cross-functional execution. 

• Act independently as the business owner on several concurrent initiatives as well as independently looking for areas of opportunity across the business with minimal support from the Sr. Director.

• Help develop, maintain, and advance our Strategic Operating framework, including how we report progress and outcomes of strategic projects up to executives as well as across the business.

What we’re looking for:

• 5+ years of experience in strategic execution/operations/implementation/transformation, corporate strategy, or an operational role with heavy responsibility for strategic projects or cross-functional, matrixed execution.

• Proven track record of successfully managing and executing complex strategic projects, ideally with substantive experience working with Go-to-Market, Product/Engineering, Finance, and Operations.

• Strong communication and interpersonal skills, capable of engaging effectively with various stakeholders across levels of seniority, different functions, etc.

• Ability to influence and align with high level stakeholders to ensure business alignment and change is successfully embedded within the business.

• Excellent organizational, planning, and problem-solving skills. Comfort with ambiguity and proactivity is a must.

• Ability to work effectively under pressure and meet tight deadlines.

• Bachelor’s or Master’s in Business Administration, Finance, Engineering, or a related discipline.

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Job Description

Procore’s ISV Partnerships team develops the ecosystem strategy, partner programs, and supports strategic partnerships across our platform. We’re looking for a Director, ISV Partnerships to join our team. Reporting to the VP, Corporate Development, this role will be instrumental in building joint success and a thriving ecosystem of ISV partners.

As the Director of ISV Partnerships, you will evaluate the existing ecosystem capabilities and partnerships for each of Procore’s product areas, define the ecosystem of the future, and build the programs, relationships, and strategies that empower our partners to increase end-customer value with joint solutions. In this strategic and tactical role, you’ll lead a team of business development managers and oversee the development of new and existing strategic partners - navigating integration priorities, agreements, and go-to-market strategies through the entire partnership lifecycle. 

The ideal candidate will have a strong background in business development, negotiations, building and leading teams, and ecosystem strategy. We’re looking for someone to join us immediately.

What you’ll do:

• Develop and execute Procore's ISV partnerships strategy, impacting revenue growth and expanding our ecosystem.

• Identify and prioritize strategic partnership opportunities with leading ISVs in relevant industries, fostering long-term relationships and collaboration.

• Lead, mentor, and develop a team of business development representatives, providing guidance, support, and resources to drive team success.

• Own and manage Procore's most strategic partnership accounts, ensuring successful execution of partnership initiatives and maximizing value for both parties.

• Work cross-functionally with technology and go-to-market teams as well as a cross-functional team spanning partner enablement, partner marketing, and operations,  to ensure alignment and integration of partnership initiatives.

• Guide the development of Procore's ISV partnerships and ecosystem strategy, leveraging market insights and industry trends to inform decision-making.

• Drive continuous improvement and optimization of partnership processes and performance metrics, identifying areas for growth and innovation.

• Serve as a thought leader and advocate for Procore's ecosystem, representing the company at industry events, conferences, and partner meetings.

What we’re looking for:

• Bachelor's degree in Business Administration, Marketing, Computer Science, or related field; MBA or equivalent experience preferred.

• 10 years of experience in Partner Management, Partner Go-to-Market, or Business Development at an enterprise software or cloud company.

• Proven leadership experience, with a track record of successfully managing and developing high-performing teams.

• Deep understanding of ISV partnerships and ecosystem dynamics, with a strategic mindset and ability to drive revenue impact through partnerships.

• Strong negotiation and relationship-building skills, with the ability to influence and collaborate effectively at all levels.

• Excellent communication and presentation skills, with the ability to articulate complex concepts and influence stakeholders.

• Ability to analyze data, identify trends, and make data-driven decisions.

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Job Description

Procore is looking for an Integration Implementation Specialist to join our team. In this instrumental role, you’ll implement, train and consult customers on integrations with Procore and their accounting software. You’ll convey user stories, perform discovery, and test new features to help customers succeed with Procore integrations.
As an Integration Implementation Specialist, you’ll use your consultative, customer-relations and technical skills to represent the customer voice, driving the continual growth of our product. You’ll deliver a best-in-class customer experience by encompassing Procore’s values of Openness, Optimism, and Ownership. Successful candidates are self-starters, enjoy problem-solving and have an entrepreneurial spirit. If you’re excited by the opportunity to work with a small dynamic team in a fast-paced, fast-growing environment—Procore is the place for you!

This position will report to our Manager, Integration Services and can be based remotely or in our Austin, TX, Portland, OR, or Carpinteria, CA office or remotely in the US. We’re looking for someone to join us immediately.

What you’ll do: 

• Implement, configure, and train customers on Procore’s accounting integration products

• Serve as a subject matter expert for questions from Sales, Account Managers, Marketing, and Customer Support teams around accounting integration, construction accounting practices, and financial management of projects

• Manage second-tier support escalations specifically related to accounting integration issues; these will include troubleshooting the integration connector and other elements in the customer’s Windows environment

• Assist product management in identifying issues, enhancement requests, and feature requests from customers

• Work with Account Managers to assist with customer issues and questions surrounding accounting integration

• Contribute to Knowledge Base articles, FAQs and other documents concerning accounting integration

• Travel (5-10%) to Procore offices, client sites, and more!

What we’re looking for: 

• 2+ years in a customer-facing role

• Bachelor's Degree or 2 years of equivalent work experience

• Knowledge and experience with the phases of the construction life-cycle including accounting practices and project management

• Experience installing and configuring applications in the Windows environment

• Usage and understanding of modern web and mobile applications

• Exceptional troubleshooting and customer interaction skills

• Knowledge of Sage 100/300 CRE accounting software, QuickBooks accounting software/Web Connector, or Viewpoint Spectrum/Vista construction software is preferred

• Knowledge of other construction accounting packages such as Xero, NetSuite, Intacct, Acumatica, Yardi, MRI, JD Edwards is desirable

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Job Description

We’re looking for a Strategic Product Consultant to support the specialization of our Financial Management and Preconstruction product lines for Owners. In this role, you’ll leverage your consultative-mindset and knowledge of the real estate development and construction industry and Procore’s software platforms to provide property owner clients with best practices on utilizing the systems. You’ll partner with Implementation and Customer Success Managers to supplement client training with technical knowledge of cloud-based software and Procore platform expertise. Successful candidates are technology enthusiasts and promoters of modernizing the construction industry.

This position reports to the Manager, Strategic Product Consultants, and can be based in our Carpinteria, CA, Austin, TX, New York, NY offices or work remotely from a US location. This is not an independent contractor position. We’re looking for someone to join us immediately.

What you’ll do:

• Work with Implementation Managers to develop clients into Procore experts and evangelists through training and consultation

• Conduct group training webinars and in-person sessions to educate clients on Procore tools

• Leverage knowledge of the real estate development and construction industry to improve client business processes in Procore and across the client’s entire organization

• Provide the highest level of service and education to Procore’s clients through clear and effective communication

• Foster a positive team culture by onboarding, training, and mentoring team members

• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader

• Develop a mastery of Procore’s product offerings, business model, services, emerging technologies, and Customer Success best practices

• Up to 60% travel to client sites, industry events, and other Procore offices

What we’re looking for: 

• Real estate development and construction industry professionals with 3+ years of experience looking to transition into a fast-paced software training and advisory role

• Previous experience as Project Engineer, Assistant Project Manager or Assistant Construction Manager

• Experience with project development, including scope definition, site selection, due diligence, entitlements, design, permitting, procurement, schedule, and construction

• Experience with project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety

• Experience establishing SOPs preferred

• Training or software support preferred

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Job Description

Procore is seeking an accomplished professional to fill the role of Director of GTM Executive Communications. This position presents an exciting opportunity for an individual with exceptional skills in executive communication, adept storytelling abilities, and a keen business acumen. As part of our dynamic team, you will be instrumental in crafting and executing personas and platforms for Procore’s Chief Revenue Officer (CRO) and Chief Marketing Officer (CMO).

In this pivotal role, you will be tasked with amplifying and elevating Procore’s narrative to both internal and external stakeholders through the voices and platforms of our key GTM executives. You will employ creativity and strategic thinking to engage authentically with Procore’s employees, clients, and wider audiences, ensuring a compelling and coherent communication strategy.

Responsibilities:

• Collaborate closely with executives to develop the foundational elements of the communications strategy, including personas and thought leadership platforms. This entails working hand in hand with Brand Marketing teams to ensure alignment and consistency in messaging.

• Immerse yourself within the organization and alongside the executives, becoming intimately acquainted with their voices. Through this deep understanding, you will help shape key messaging and facilitate ongoing communication efforts.

• Proactively identify opportunities to adapt Procore’s corporate narratives to the distinct voice and perspective of our Leadership, thus amplifying our message effectively.

• Partner with the Internal Communications team to execute a comprehensive internal communications strategy, ensuring that executives connect with employees at opportune moments through suitable channels, fostering a sense of engagement and inspiration among Procore's workforce.

• Collaborate with PR and Social Media teams to craft and implement a cohesive external communications strategy across earned, social, and paid channels. This will involve increasing executive visibility and amplifying Procore’s overarching story.

• Serve as the primary creator of all "one to many" communications from executives, encompassing internal and external presentations, bylines, op-eds, media sound bites, and more.

• Take charge of preparing executives for various speaking engagements, both internal and external, ensuring they are equipped to effectively communicate with employees, media, clients, investors, and other pertinent audiences.

• Provide support for critical communications projects, including crisis response initiatives, as well as other programmatic communications such as mergers and acquisitions, leadership transitions, and beyond.

Skills + Qualifications:

• 10+ years of executive communications experience, and proven experience supporting Marketing and Revenue Leadership or equivalent

• Executive presence - must be a trusted partner and advisor to executives, comfortable with direct open communication and coaching, discourse and critical thinking

• Excellent written and verbal storyteller with ability to identify, develop, simplify and express complex narratives across diverse audiences, and an ability to write with speed and accuracy

• Experience with software, technology, and innovation (bonus points for construction)

• Strong attention to detail and copyediting skills

• Understanding of multimedia, visual storytelling, and modern communications platforms

• Self-starter, highly collaborative and ability to work cross functionally

• An ability to be strategic while also highly operative - developing the big picture and executing flawlessly on the small details

• Ability to take feedback, adapt content, and work in fast-paced environments

• BA/BS degree

• Intermittent travel required, approximately 15 percent of the time

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Job Description

This role can be based remotely from a PST time zone only.

We’re looking for a Customer Success Manager  to build, retain, and grow our client base. In this role, you’ll work closely with our Install-Based Sales and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives.As a successful Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology solution with General Contractors. You’ll be instrumental in developing and maintaining C-Level relationships and delivering custom ROI analysis for your client base. You will deliver industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership. 

What you’ll do:

• Gain a strong understanding of strategies and utilize best practices relevant to retaining and growing large majors accounts while mitigating risk
• Collaborate with key executives, technical leadership, and our Sales team to customize and execute development strategies
• Build trust and create meaningful relationships among champions and key executives within each account
• Ensure clients understand the value Procore delivers to their business and deliver a custom ROI story to clients that mirror their business goals and objectives
• Identify and forecast risk as well as growth opportunities within portfolio
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
• This position requires up to 25% travel to Procore offices, client sites, and more

What we’re looking for:

• 5+ years of account management experience focused on larger clients, preferably in a SaaS environment or agency environment
• Demonstrated successful software client services with proven experience renewing and expanding six-figure contracts
• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Ability to thrive in a team environment
• Innovative, persuasive, creative, and have a genuine curiosity in their clients’ business
• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change

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Job Description

We’re looking for a Strategic Operations Director to join Procore’s Corporate Strategy & Operations team. In this highly critical and visible role, you’ll be a true business owner for key initiatives and problems in the company, from strategy to execution. 

As a Strategic Operations Director, you’ll apply your operating knowledge, strategic mindset, and problem-solving skills to oversee the effective implementation of Procore’s most critical strategic initiatives and plans. This role is pivotal in translating our strategic goals into actionable tasks and ensuring their successful execution. Self-direction, understanding matrixed organizations (and how to get things done within them), and strong communication are key to success in this role.

This position reports to our Sr. Director, Corporate Strategy & Operations with direct communication to our executives and senior leaders across the organization. The position can be based in a remote U.S. location. We’re looking for someone to join us immediately.

What you’ll do:

• Work with the Corporate Strategy team to validate (and update) our long-term strategy, helping to translate opportunity assessment into a plan of attack, build a business case for funding, persuade/align cross-functional teams to the plan, and own the outcomes regardless of reporting lines.
• Support the Sr. Director (team lead) in evaluating the holistic company-wide execution of the strategy and annual plan, assessing and determining problem areas, and being ready to take on business ownership of any problem areas that are determined high priority.
• For our most complex, highest-priority transformational initiatives, act as primary business sponsor and own end-to-end, cross-functional execution. 
• Act independently as the business owner on several concurrent initiatives as well as independently looking for areas of opportunity across the business with minimal support from the Sr. Director.
• Help develop, maintain, and advance our Strategic Operating framework, including how we report progress and outcomes of strategic projects up to executives as well as across the business.

What we’re looking for:

• Experience of 7-10 years in strategic execution/operations/implementation/transformation, corporate strategy, or an operational role with heavy responsibility for strategic projects or cross-functional, matrixed execution.
• Proven track record of successfully managing and executing complex strategic projects, ideally with substantive experience working with Go-to-Market, Product/Engineering, Finance, and Operations.
• Strong communication and interpersonal skills, capable of engaging effectively with various stakeholders across levels of seniority, different functions, etc.
• Ability to influence and align with high-level stakeholders to ensure business alignment and change are successfully embedded within the business.
• Excellent organizational, planning, and problem-solving skills. Comfort with ambiguity and proactivity is a must.
• Ability to work effectively under pressure and meet tight deadlines.
• Bachelor’s or Master’s in Business Administration, Finance, Engineering, or a related discipline.

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Job Description

We’re looking for a Director of Revenue Strategyto join Procore’s rapidly growing Corporate Strategy & Operations team. In this highly critical and visible role, you’ll lead the strategic planning and analysis motion for our Revenue organization, providing invaluable insights to drive revenue growth and optimize sales, customer success, and marketing performance.  

As Director of Revenue Strategy, you’ll apply your knowledge of best-in-class revenue organizations to act as the owner of our go-to-market strategy. This role is pivotal in translating our strategic growth and profitability goals into an actionable plan that supports our Sales, Customer Success, and Marketing organizations, and partnering cross-functionally to ensure their successful execution. A strategic mindset, strong experience in sales strategy/sales planning, and excellent communication are pivotal to this role.

This position reports to our Sr. Director, Corporate Strategy & Operations with direct communication to our executives and senior leaders across the organization. The position can be based in a remote U.S. location. We’re looking for someone to join us immediately.

What you’ll do:

• Strategy, Analysis, and Planning: Partner with Corporate Strategy, Marketing Strategy, and Product Strategy to evaluate upcoming opportunities for growth across the organization. Own the final perspective and recommendation to our Chief Revenue Officer and VP, Corporate Strategy & Operations on where we should plan to grow in the next 12-24 months, why, and how we will achieve it. 
• Operational Excellence: Be the expert on our GTM organization and its strengths and areas for improvement, including but not limited to: productivity, staffing ratios, headcount/hiring/performance management, organizational alignment, division of roles & responsibilities, quota setting & capacity, and expense management. Develop a perspective on how to mature our GTM organization in the next 1, 2, and 3 years (including external benchmarking) and own execution against this plan.
• Revenue Operations Collaboration: Work with Revenue Planning, Revenue Insights, and Field Operations to execute our annual plan and react to changes throughout the year. Partner with Revenue Planning to ensure that our strategy is appropriately reflected in the financial models that support our Revenue organization. Partner with Revenue Insights & Field Operations to capture learnings, developments, and feedback from our data and/or the field and feed those insights back into our strategy.
• Trusted Advisor to Sales Leadership: Act as a trusted partner to Sales leadership, providing operational and/or financial insights and recommendations to drive business growth, operational efficiency, and profitability. 
• Cross-Functional Collaboration: Partner with Finance, Sales Comp, and Operations to ensure seamless coordination and alignment of financial strategies and objectives with our revenue strategy. Partner with Sales Comp on the design of sales compensation plans and incentive programs and regularly evaluate market trends and outcomes to support sales effectiveness.

What we’re looking for:

• Experience of 7-10 years in Revenue Strategy, Revenue Planning, Sales Strategy, Corporate Strategy (with heavy GTM experience), or a related field.
• Proven experience in sales planning or sales strategy, preferably in a high-growth technology or software-as-a-service (SaaS) environment. Knowledge of sales compensation/incentives, sales finance, revenue forecasting, and/or pricing strategies is a plus.
• Proficiency in CRM systems, basic financial modeling, and data analysis (preferably Tableau). 
• Demonstrated ability to translate complex financial concepts into clear and actionable insights for business leaders.
• Strategic mindset with strong business acumen and the ability to think holistically about sales and financial objectives.
• Excellent communication and presentation skills, with the ability to effectively influence stakeholders at all levels of the organization.
• Excellent organizational, planning, and problem-solving skills. Comfort with ambiguity and proactivity is a must.
• Ability to work effectively under pressure and meet tight deadlines.
• Bachelor’s or Master’s in Business Administration, Finance, Accounting, or a related discipline.

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Job Description

Must live in a PST or MDT timezone only.

We’re looking for a Customer Success Manager, Enterprise to build, retain, and grow our mid-market client base. In this role, you’ll work closely with Procore’s Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives.

As a successful Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will report to the Manager, Customer Success, Specialty Contractors and will be based remotely in the US. We’re looking for someone to join our team immediately.

What you’ll do:

• Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk
• Develop and execute on account strategies for Enterprise accounts while working alongside Sales to deliver positive outcomes for clients
• Build trust and create meaningful relationships among champions and key executives within each account
• Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives
• Identify and forecast risk as well as growth opportunities within portfolio
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
• Travel 15-20% to Procore offices, client sites, and more!

What we’re looking for:

• 7+ years of account management experience, preferably in a Saas environment
• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Innovative, persuasive, creative, and have a genuine curiosity about client's business
• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change
• Must work well within a team environment

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Job Description

What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools are built across the world? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s why we’re looking for a talented software engineer, ML Platform to join Procore’s journey to revolutionize a historically underserved industry.

As a Senior Machine Learning Engineer on our ML Platform team, you will help evolve our Machine Learning platform to support hundreds of models. In this role, you will implement the set of services needed to release AI and data science models capable of working with TB of data. This includes model-related features like one-time and ongoing automatic model training, deploying, and monitoring models, as well as platform-related features such as model repository, feature stores, and data access layer. 

This position will report to the Manager ,  Software Engineering and will be based in Cairo. We’re looking for someone to join us immediately.

What you will do:

• Checking deployment pipelines for ML models.

• Review Code changes and pull requests from the data science team.

• Triggers CI/CD pipelines after code approvals.

• Monitors pipelines and ensures all tests pass and model artifacts are generated/stored correctly.

• Deploys updated models to prod after pipeline completion.

• Works closely with the software engineering and DevOps team to ensure smooth integration.

• Containerize models using Docker and deploy on cloud platforms (like AWS/GCP/Azure).

• Set up monitoring tools to track various metrics like response time, error rates, and resource utilization.

• Establish alerts and notifications to quickly detect anomalies or deviations from expected behavior.

• Collaborate with the data science team to develop updated pipelines to cover any faults and Analyze monitoring data, logs, files, and system metrics.

• Documenting and troubleshoots, changes, and optimization.

• Work alongside our Product, UX, and Prototype Engineering teams, you’ll leverage your experience and expertise in the AI space to influence our product roadmap, developing innovative solutions that add additional capabilities to our product suite 

What we are looking for:

• Bachelor's Degree in Computer Science.

• You have hands-on experience developing systems for the machine learning lifecycle: data preprocessing and feature extraction, model training and evaluation, and deployment and monitoring.

• Familiarity with the associated open-source ecosystem (e.g., TensorFlow, PyTorch,  mlflow, Ray, Kubeflow, tfx) is a plus. 

• You have hands-on experience developing large-scale distributed, fault-tolerant, and scalable data processing systems capable of processing terabytes of structured and unstructured data via batch with Spark or streaming with Flink or Kafka Streams.

• You have worked with data scientists and can speak knowledgeably about the major machine learning paradigms, algorithms, and software tools, and can translate data science problem statements into corresponding data, infrastructure, or workflow needs. 

• Have a good grasp of CI/CD pipelines, IaC (Infrastructure-as-code) tools (like Terraform, CloudFormation),

• Have experience in working with relational and non-relational databases, data warehousing, and data streaming frameworks (think Apache Kafka/Spark/SQL)

• Familiar with concepts like firewalls, encryption, VPNs, and secure data transfer.

• you have worked on Logging tools like Sumologic and Datadog            

• You are familiar with AWS cloud infrastructure services, and container systems such as Docker or Kubernetes.

• You are familiar with Python ML and at least one high-concurrency language such as Java, Elixir, Python, or Golang

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Job Description

Procore is looking for a Partner Solutions Engineer to serve as a technical subject matter expert and champion to educate, enable, and grow our strategic NAMER partnerships. You’ll work with the NAMER Partnership Business Development teams, who support our Strategic Partnerships and Account Management teams. 

As a Partner Solutions Engineer, you’ll help our Partners understand best practices and construction project management solutions. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. 

This role will report to our Manager, Sales Engineering. You can work remotely from any US location. We are looking for someone to join our team immediately.

What you’ll do:

• Own the technical enablement and support of our Strategic NAMER Partnerships to accelerate their knowledge and capabilities in selling, designing, implementing, and optimizing Procore Solutions. 
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform.
• Participate in technical demonstrations and coordinate multiple technical resources, both internal and external.
• Work with Partner Business Development & Sales team to close new logo, renewal, and expansion opportunities by addressing prospects’ technical challenges.
• Accelerate the technical onboarding of new Partners and partner staff by transforming them into Procore experts through training and support.
• Collaborate with fellow team members as well as internal/external stakeholders to meet project milestones.
• Work across all levels of the organization to develop best practices and connect partners with Product Managers and Marketing to further client success and Procore’s evolution as a market leader.
• Assist in the development of our Partner Success Plans, specifically the technical education and enablement milestones and activities for the continued growth of our Partners.

Who you are:

• 5+ years of sales engineering experience, partner enablement, and/or specific enterprise construction industry expertise.
• Previous experience working with Global and Regional System Integrators and/or Construction Management Firms.
• Working knowledge of the Lifecycle Services necessary to provide customers with a comprehensive service outcome, including Professional, Software Development, Managed, and Support Services.
• Working knowledge of the Procore-adjacent tech stack, including ERP, CRM, Cloud Infrastructure, and software in the Procore Marketplace that extends the capabilities of the Procore offerings.
• Ability to leverage your technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on a time-sensitive project.
• Outstanding presentation and communication skills both in-person and through virtual meetings, direct messages, email, etc.
• Strong analytical and problem-solving skills to synthesize meaningful information from ambiguous data.
• Demonstrated ability to mentor, coach, and lead team members while acting as a strong individual contributor.
• Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus.

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Job Description

Procore is looking for a Solutions Engineer, Commercial, Specialty Contractors to serve as a technical subject matter expert and champion throughout the sales cycle. You’ll partner with our Account Executive teams helping to articulate Procore’s overall value proposition.

As a Solutions Engineer, Specialty Contractors, and trusted customer advocate, you’ll help organizations understand best practices around construction project management solutions and the many benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. 

Successful candidates have experience owning pre-sales technical support for prospects and partners from initial contact through product demonstration to close or have held project management or administrative roles within the construction industry including Project Manager, Project Engineer, IT Solutions Manager, etc. 

This role will report to our Sr. Manager, Solutions Engineering, and has the opportunity to work remotely from any US location.

What you’ll do:

• Own pre-sales technical support of prospects and partners from initial contact through product demonstration and close
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Participate in technical demonstrations and coordinate multiple technical resources, both internal and external
• Work with Sales team to close new business by addressing prospects’ technical challenges
• Enable new Account Executives for success and transform them into Procore experts through training and support
• Collaborate with fellow team members as well as internal/external stakeholders to meet project milestones
• Work across all levels of the organization to develop best practices and connect prospects and clients with Product Managers and Marketing to further client success and Procore’s evolution as a market leader

Who you are:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS required
• 5+ years of sales engineering experience and/or specific enterprise construction industry expertise
• Previous experience working with Workforce Planning (Labor Chart or equal preferred)
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, direct message, email, etc.
• Strong analytical and problem-solving skills to synthesize meaningful information from ambiguous data
• Experience acting as a technology evangelist and promoter of modernizing the Construction industry a plus
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus

Qualifications

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Job Description

We’re looking for anInstructional Designer to join Procore’s Revenue Enablement team. In this role, you’ll design and develop internal sales and customer success training material, including content, courses, and tools.

As a Revenue Enablement, Instructional Designer, you’ll deliver consistent, high-quality, relevant, and engaging training experiences for our customer-facing teams. Leverage your passion for instructional design planning, design, execution, and evaluation in this exciting, all-encompassing role. If you’re creative, analytical, and customer-obsessed—we have a spot for you on our team.

This position reports to the Instructional Design Manager, Revenue Enablement and can be based in any US office or remotely in the US. We’re looking for someone to join us immediately.

What you’ll do:

• Perform needs and task analyses, scope projects, and evaluate existing documentation to identify gaps and recommend appropriate modalities to meet the learning needs

• Partner closely with subject matter experts and other members of the enablement team such as onboarding and ongoing learning, communications, and coaching

• Collaborate with leadership, Operations, Product, and Marketing to determine content creation needs; project manage concurrent instructional design projects 

• Enhance productivity by providing innovative approaches and technical guidance on industry-standard instructional design approaches and technologies

• Design and development of comprehensive and dynamic training, courses, and content, including on-demand courses, instructor-led presentations, learning materials, and quick reference guides/job aids

• Develop comprehensive training rollout and evaluation plans that incorporate adult education principles to deliver practical learning solutions with real-world relevance

• Ideate, design, develop, publish, manage, and report within sales readiness tools and learning management systems

• Report and analyze training initiatives to determine success, adoption, and competency of critical training theme; evaluate the effectiveness of training activities on business goals

• Review and update existing instructional design, training, and graphic/media strategies in training course materials

Who you are:

• 3+ years of related instructional design experience, preferably for a sales or client-facing organization

• BA or BS degree in a relevant field such as instructional or educational technology, Masters in Education, Instructional Design or related field preferred

• Adult learning expert with the ability to apply adult learning theory

• Clear, professional, and concise communications, presentation, and facilitation skills

• Ability to use a consultative approach and persuasive communication with stakeholders

• Experience working with global teams/organizations in a matrixed environment

• Experience building self-paced online courses

• Expert proficiency using sales training tools and learning management systems/content management systems like MindTickle and Highspot

• Preferred experience in Articulate 360

• Additional experience with Monday.com, Chorus, Camtasia, Canva, or Qualtrics is a plus

• Ability to develop eLearning programs that are SCORM/AICC compliant

• Change management background or experience evolving a program to success via change management methodologies

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Job Description

What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous.

That’s why we’re looking for an experienced Staff Software Engineer to join Procore’s journey to revolutionize a historically underserved industry. The PDF Services team is looking for help in building and running our next-generation microservice for PDF rendering at scale.  You’ll work in a small team to meet the growing document rendering needs of Procore’s millions of users.  

This position will report to a member of our Engineering Management team and has the opportunity to work remotely in the Czech Republic. We’re looking for someone to join our team immediately.

What you’ll do:

• Design, develop, and maintain a high-performance microservice for document rendering using Ruby on Rails with Postgres, running in Kubernetes on AWS.
• Perform in on-call duty rotations (one week in duration).
• Collaborate with product and customer support teams to gather requirements and implement solutions that meet business needs.
• Conduct code reviews and provide constructive feedback to peers for maintaining code quality and consistency.

What we're looking for: 

• Bachelor's Degree in Computer Science or equivalent experience.
• 8+ years experience in software engineering fundamentals.
• Professional experience with Ruby on Rails, Postgres, and Service-Oriented Architecture in general.
• Experience with Docker, Kubernetes, or other containerization technologies is a plus.
• Experience working with a team on large initiatives with the ability to course-correct as needed.
• Strong experience documenting and bringing team clarity to complex solutions.
• Excellent debugging skills, with their attendant patience, grit, and creativity.
• A curious mind that is driven to innovate and solve customer problems.

Qualifications

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Job Description

​​What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s why we’re looking for a talented Staff Full-Stack Software Engineer to join Procore’s journey to revolutionize a historically underserved industry.

As a Staff Software Engineer at Procore, you’re given the unique opportunity to partner intimately with our customer base, translating their fundamental needs into technological SaaS solutions. Backed by the might of our teams, we’ll provide you with the tools and resources needed to achieve extraordinary results that render a significant impact extending beyond the boundaries of traditional engineering roles. 

This position will report into the Senior Engineering Manager for the Construction Documents Group with the opportunity to be located in the Czech Republic. We’re looking for someone to join our team immediately. 

What you’ll do:

• Help establish standards for development teams and collaborate on initiatives with infrastructure, platform, and other software engineering teams
• Assist fellow teammates by conducting code reviews and pairing
• Leverage our tech stack: Primarily Java/React/Postgres hosted on AWS and increasingly using Kubernetes, CircleCI for Continuous Integration, and a combination of ArgoCD and an in-house tool for CD.
• Drive critical projects, including: 
  • Scalability: We’re scaling and need engineers who are ready to take on the challenge of working on live, core systems with millions of users
  • Complex data management systems: We’re building a world-class document file management system. You’ll work through challenges like file intake, document management, large file manipulations, permissions and file revisioning.
  • Evolve our existing codebase from a monolithic Rails application into a modular system with clear, well-enforced domain boundaries and a coherent public interface
  • Participate in designing and building a system that is aligned with Procore’s technical vision of a Service-Oriented Architecture
  • Build, maintain, and develop a wide series of microservices and are looking for engineers adept at discovering new opportunities and driving them to completion.

What we're looking for: 

• Bachelor's Degree in Computer Science or equivalent experience
• Professional experience with Java, Spring Boot, React and Ruby
• 8+ years experience in software engineering fundamentals, Test Driven Development and Design principles
• Experience with working on Document Management systems
• Understanding the tradeoffs between short-term and long-term goals and balancing immediate needs with strategic initiatives
• Experience in working with software, platforms, and infrastructure at scale (we run thousands of hosts and have millions of users) 
• Experience in building modern Continuous Integration and Continuous Delivery systems at scale
• Experience working with a team on large initiatives with the ability to course-correct as needed
• Experience working with modern web development, including testing, staging, deploying, and monitoring

Qualifications

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Job Description

What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous.

That’s why the PDF Services team is looking for help in building and running our next-generation microservice for PDF rendering at scale.  As a Senior Software Engineerat Procore, you’ll work in a small team to meet the growing document rendering needs of Procore’s millions of users.  

This position will report to a member of our Engineering Management team and has the opportunity to work remotely in the Czech Republic. We’re looking for someone to join our team immediately.

What you’ll do:

• Design, develop, and maintain a high-performance microservice for document rendering using Ruby on Rails with Postgres, running in Kubernetes on AWS.
• Perform in on-call duty rotations (one week in duration).
• Collaborate with product and customer support teams to gather requirements and implement solutions that meet business needs.
• Conduct code reviews and provide constructive feedback to peers for maintaining code quality and consistency.

What we're looking for: 

• Bachelor's Degree in Computer Science or equivalent experience.
• 5+ years experience in software engineering fundamentals.
• Professional experience with Ruby on Rails, Postgres, and Service-Oriented Architecture in general.
• Experience with Docker, Kubernetes, or other containerization technologies is a plus.
• Experience working with a team on large initiatives with the ability to course-correct as needed.
• Strong experience documenting and bringing team clarity to complex solutions.
• Excellent debugging skills, with their attendant patience, grit, and creativity.
• A curious mind that is driven to innovate and solve customer problems.

Qualifications

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Job Description

We’re looking for aManager, Sales, Commercial to lead, mentor, and develop a team of Account Executives focused on acquiring Commercial business through inside sales, technical demonstrations, and supporting deals to close, and more. In this role, you’ll drive a high-performance, high-accountability culture.

You’ll develop and own key performance indicators (KPIs) for the Account Executive team while consistently monitoring and tracking results, and driving team execution to meet and exceed sales goals. If you’re looking for the opportunity to thrive in a sales management role while playing a critical part in generating revenue—this is the role for you!.
This position reports to the AVP of Builders and will be remote. We’re looking for candidates to join us immediately.

What you’ll do:

• Lead a team of Account executives to develop and close lead opportunities, resulting in new revenue for Procore

• Attract, hire, and retain high performing Account Executives through multiple recruiting channels

• Drive a performance culture within the Account Executive team

• Provide training and support to the team to better understand the role, Procore’s products (industry, market, proposition), and best practices for inside sales

• Regularly conduct call and presentation reviews

• Consistently conduct pipeline and deal reviews with reps; help reps win deals via onsite presentations, negotiations, and deal strategy

• Work closely with sales leadership and reps to ensure lead quality, quantity, and proper follow up

• Provide detailed analysis and reporting on the team’s performance as well as accurate forecasts to sales leadership based on individual performance and historical trends

• Identify and implement process improvements to drive efficiency and productivity

What we’re looking for:

• Bachelor’s degree and/or relevant work experience

• 5+ years in quota-carrying software sales (preferably in a SaaS environment)

• 3+ years of management experience in a sales environment

• Track record in hiring, developing, and promoting inside sales representatives

• Proven experience selling via product demonstrations, email, and social selling

• Experience using and implementing a sales methodology

• Consistent track record of 100%+ of quota achievement as an individual contributor

• Demonstrated experience with Salesforce

• Excellent interpersonal, oral, and written communication skills

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Job Description

We’re looking for a Senior Technical Recruiter to join Procore’s Talent Acquisition team. In this role, you’ll support company growth by attracting and recruiting talent that generates, expands, maintains, and supports our Product & Technology organization in Cairo. You’ll profile, identify, attract, assess, and close passive and active prospects/candidates for our Cairo teams. This contract position reports to the Sr. Manager, Recruiting with the opportunity to be located in the Cairo office or work remotely from Cairo.

What you’ll do:

• Partner with Product & Technology and client leaders to gain a deep understanding of their hiring needs, recommending strategies to meet hiring targets
• Plan and execute creative and effective sourcing strategies to find talent that is both rare and in high demand through referrals, networking, and other methods
• Balance both building long term, relationship-driven prospect pipelines and quickly pulling groups of candidates for immediate demands
• Recommend and drive improvements that impact candidate pipelines
• Map target geographic areas globally for sourcing talent
• Recommend ideas and strategies related to sourcing such as implementing any new processes and fine-tuning standard processes
• Consistently differentiate Procore through an amazing candidate experience

What we’re looking for:

• 5+ years experience in a talent acquisition role, preferably at a software and or technology company
• Excellent time and project management skills
• Exceptional relationship building, collaboration, and negotiation skills.
• Ability to thrive in a fast-paced, metric-driven environment at a rapidly growing company
• Proven track record of building pipelines of qualified and diverse candidates
• General knowledge of G&A talent engagement and acquisition strategies of the top SaaS companies globally
• Ability to continually seek new sourcing options and develop creative approaches to delivering with a sense of urgency.
• Experience using tools such as LinkedIn Recruiter, and Connectifier (or similar) preferred
• Experience with an Applicant Tracking System (ATS) preferred

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