About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. 

About the Role

As the Lifecycle Marketing Manager at SonderMind, your role will involve crafting and implementing personalized journeys designed to enhance customer engagement, conversion, and retention, tailored to our clients' needs. By leveraging data and insights into customer behavior, you will develop specific segments and workflows that resonate with our target audiences. Collaborating closely with our product and engineering teams, you will ensure a smooth and consistent user experience across the client customer journey. You will also work with the provider team on the lifecycle customer experience for that audience, helping to further refine and automate processes.

Email and SMS will be the primary channels for these campaigns, requiring the ideal candidate to possess substantial expertise in deploying and refining email marketing programs, with a clear understanding of their significance within the broader marketing strategy. We are looking for a strategic thinker who is not only curious and collaborative but also thrives on the challenge of building functions from scratch, including iterating on our MarTech stack configuration, as necessary.

This position offers a unique chance to contribute to a company that is at the forefront of transforming the mental healthcare system. You will play a pivotal role in ensuring our messages reach the right audience at the right time, thereby directly supporting SonderMind’s mission to broaden access to mental healthcare and enhance outcomes for our clients.

Essential Functions 

• Further develop the existing test-and-learn lifecycle marketing strategy for potential, current and past therapy clients and providers, inclusive of all client communications across their journey with SonderMind.
• Create dynamic, cross-channel customer engagement campaigns, leveraging available data sources, content creation, and audience segmentation to increase customer LTV.
• Analyze and report on the effectiveness of lifecycle marketing campaigns, using data to make informed decisions about future activities and optimization opportunities.
• Lead the strategy to conduct multi-variant testing on campaigns and other tactics to improve positive business outcomes.
• Manage and own our lifecycle MarTech platforms, including vendor relationships.
• Collaborate cross-functionally with other teams, such as product, engineering and analytics, to transition legacy product-led communications to a fully integrated lifecycle marketing program.
• Manage the lifecycle flow for our provider audience by determining the channel and cadence for outbound communications.
• Collaborate closely with the Brand & Creative team to ensure all communications appropriately represent the SonderMind brand voice, tone and overall positioning.
• Monitor and escalate client feedback from email campaigns to continuously improve client experience and marketing efforts.
• Manage, coach and mentor Marketing Operations Specialist responsible for implementing the lifecycle marketing strategy, including scheduling and sending emails, maintaining marketing automation systems, and analyzing data.
• Own the project management workspace for lifecycle, managing associated tasks, due dates, and the communications calendar.
• Collaborate with cross-functional teams such as design and creative teams to develop visually appealing and creative campaigns that drive conversion.
• Stay up-to-date on industry trends and best practices in lifecycle marketing and incorporate them into the strategy.
• Consult on and lend expertise to communication strategies for other areas of the business, like Partnerships.

What does success look like?

• Within one month, you will have a clear understanding of the client customer journey and the marketing strategies and processes that are currently running. You will have met with key stakeholders, including cross-functional team members, managers and external partners to understand their role in influencing the lifecycle marketing program. You will also have completed training in Iterable, if not already certified, to ensure your understanding of our tech stack.
• Within two months you will have developed a clear plan to advance our lifecycle marketing program to the next level, largely focused on refreshing and merging marketing and product-led communication strategies together.
• Within three months you will have started the implementation of your plan and are in full swing. At this point you understand how the business operates, have built key relationships with business partners and are reporting back on impact from the lifecycle program.

Who you are? 
Skills, experience, and education that is needed for this person to be able to succeed in this role 

• 5-7 years of experience in a similar role
• Experience building and leading email marketing strategies and proficiency with marketing messaging platforms such as Iterable, Braze, and SendGrid.
• Strong data analysis skills and experience with data visualization tools such as Snowflake, Looker, Tableau or similar.
• Experience in segmentation and personalization of campaigns across multiple channels.
• Experience working with cross-functional teams and collaborating with product and engineering teams.
• Excellent written and verbal communication skills.
• Strong problem-solving and strategic thinking abilities.
• Bachelor's degree in marketing, business, or related field proffered
• Iterable certification preffered 

Our Benefits

The anticipated salary range for this role is $100,000-120,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off 
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave  (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

About the Role:

As a Product Manager on the EMR team, you will build platform technologies and experiences for providers, customers, and other internal users. In particular, you will collaborate with our telemedicine, clinical, and support teams to build tooling and integrations to support the growing needs of our provider base, through onboarding, credential management, and payments. 

You Will:

• Deeply understand the needs of all EMR users, their desires, and where we can improve
• Drive product development, from ideation through technical development and launch of products that deliver seamless experiences and grow the business 
• Integrate company strategy, research and market analysis into product requirements to deliver innovative, differentiated user experience
• Collaborate with cross-functional teams to prioritize EMR initiatives and ensure alignment with overall business goals
• Leverage data-backed product vision and strategy for the provider platform, balancing short and long term goals 
• Guide and support a team of engineers to help them achieve the right balance between enabling growth and ensuring a stable and accurate experience for our users
• Thrive within ambiguity and find new, creative ways to solve problems every day, with data as your guide

You Have:

• 5+ years of experience in product management, with a focus on platform development
• Bachelor's degree in Business Administration, Marketing, Computer Science, Engineering, or related field, or relevant years of work experience
• Love of data - you intuitively understand the importance of information in the pursuit of the correct path forward, and you know how to access and leverage tools (Looker, Tableau, Excel, etc) to do so
• Deep customer empathy - you are able to understand the “why” behind the “what” we see (or don’t see) in the data
• Fluent in product methodologies, defining requirements and measurement plans, gaining cross-functional alignment, and launching products
• Curiosity about problems - for as long as you can remember you have wondered about root causes of discrete problems, systemic issues, systems that work but could be improved, etc. and when given the chance, you take action to improve them
• Ownership - if something goes wrong, you take initiative by fixing it
• Excellent communication and collaboration skills, including the ability to work effectively with cross-functional teams
• The ability to see ambiguity as opportunity. You don’t need things to be calm and organized. You don’t shy away from a challenge. You get fulfillment by tackling areas of ambiguity, creating a plan, marshaling resources, and spurring execution.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

Our Revenue Operations team is at the heart of our rapidly growing Sales and Customer Success organization, connecting the teams and initiatives across Go-to-Market, Product, Marketing, Business Operations, Finance, Customer Support, Partners and Education. We create and execute best-in-class programs to amplify our Customer Success efforts and maximize customer value. 

We are looking for a founding member of our Customer Success operations team – a strong operator and program manager – to drive key initiatives that scale Webflow’s Customer Success team, resulting in better customer maturity, growth, health, and value realization. This role combines strong data, technology, processes, and change management to help our teams succeed.  You will have the autonomy to drive work streams with company impact, all the way up to the Executive level.

About the role 

• Location: Remote-first (United States; BC & ON, Canada) 
• Full-time
• Exempt status
• The cash compensation for this role is tailored to align with the cost of labor in different U.S. geographic markets. The ranges shared below may change if you are hired in another geographic location.

Allfigures cited below are in $USD and apply to workers in the United States). 

The base pay for this role ranges from $126,000 in our lowest geographic market up to $175,000 in our highest geographic market.  This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location,  job related experience, knowledge, qualifications, and skills.

The range provided are the inclusive role’s Base Salary only.  This role may also be eligible for an annual bonus of up to 15% of the Employee’s annual salary based on Management By Objective (MBO) performance goals and/or targets set by the employee and their direct supervisor.  Benefits/additional compensation for this role may include: equity, retirement plans; health benefits; and wellness stipends.

• Reportingto the Senior Manager, GTM Strategy and Operations

As a Senior Customer Success Operations and Programs Manager, you will:

CS Operations:

• Position yourself as a trusted partner for our Customer Success, Technical Architect, and Sales leadership teams.
• Build and maintain detailed reports, dashboards, and alerting to track the performance, impact, and risks of the Customer Success business, with a focus on revenue, retention, customer health and product adoption.
• Analyze key metrics to get ahead of or address negative trends and areas of opportunity based on our goals.
• Report on OKRs and key metrics during monthly business reviews, as well as fulfilling one-off analyses when needed.
• Represent the Customer Success team in various cross-functional projects, meetings, and Slack channels.
• Drive requirements, use cases, evaluation, and deployment of a Customer Success management solution (like: Catalyst, Totango, Vitaly, ChurnZero, Gainsight).
• Own/Admin or be a key stakeholder for systems and tools within the Customer Success team, including: Customer Success management, Revenue data platforms (like, Pocus, Tableau, Clari, Slack Sales Elevate), knowledgebase and documentation (like, Confluence, Google Drive, Highspot, Guru).
• Facilitate the intake of requests from Customer Success and Go-To-Market stakeholders.

Strategic Programs:

• Identify new and optimize existing processes and workflows to improve inefficiencies, both internally and externally. 
• Drive and/or contribute to key Customer Success programs, including Risk Management; Expansion motion; Health & Maturity Scoring; Enterprise Voice of the Customer; and more.
• Collaborate as the operational partner to our Product Enablement team in our Field readiness & product release readiness process.
• Establish yourself as a stakeholder in cross-functional GTM programs, like: Product Release Process; Enterprise marketing; Webflow Events, EPD (Engineering Product  Design) Operating rhythm, Pricing and Packaging, and Incident management, etc..
• Maintain documentation of our evolving processes and customer success motion.
• Identify and create key playbooks for our post-sales teams, for example: driving expansion; risk management; product adoption; customer maturity, etc.. 
• Demonstrate strong change management skills when implementing new/existing processes, helping to shape our internal operating model as we scale.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

Navigating through rapid change, intricate complexity, and ambiguity introduces a hint of chaos. At Webflow, we embrace this dynamic, finding comfort in the ambiguity it brings. If you enjoy this type of environment, this role might be for you.

You’ll thrive as a Senior Customer Success Operations and Programs Manager if you have:

• Demonstrated experience working in a SaaS, Customer Success facing environment(required), ideally in the Enterprise Segment
  • Experience with a Product Led Growth (PLG) motion, High Touch CSM Motion + Scaled/Digital touch CSM motion are strongly preferred
• 5+ years experience managing projects and cross-functional programs related to Go-to-Market and post-sales strategy, including managing and prioritizing a roadmap of initiatives.
  • Ability to drive Change Management is a strong plus
• Strong proficiency in Salesforce with the ability to work hands on in the tool day-to-day (must have) & Outreach, Gong, Highspot, and similar tools.
• Self-starter who can identify a problem, validate impact, formulate a point-of-view to solve, and drive the work to completion or handoff. 
• Track record of developing repeatable, scalable solutions through the use of technology, automation, and (now) A.I..
• Strong relationship builder with cross-functional leadership and peers
• Are passionate about our customers and our team, driving excellence and innovation at every turn while moving with heartfelt urgency.

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.

Our Core Behaviors:

• Obsess over customer experience.We deeply understandwhatwe’re building andwhowe’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
• Move with heartfelt urgency.We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
• Say the hard thing with care.Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.
• Make your mark.We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as ateamto get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement
• Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program
• Access to mental wellness coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and financial wellness benefits, like CPA or financial advisor coverage
• Commuter benefits for in-office workers

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.

Be you, with us

At Webflow, equality is a core tenet of our culture. We arecommittedto building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. 

Please note:

To join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Protecting your privacy and the security of your data is a longstanding top priority for Webflow. Please consult our Applicant Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!

The Role

Amperity is seeking an accomplished and passionate GTM revenue operations professional to play a strategic role supporting our global GTM teams (Sales, Marketing, Partnerships, Solution Consulting). You will be a primary operational and strategic business partner to our GTM functional leaders and Executive team - ensuring access to trusted data, consistent access to established KPIs, and valuable trends and insights to drive success and help scale our growth.

You will partner with GTM functional leaders to clearly define and understand our key strategic priorities, establish the operational processes and rigor, and select and manage the systems leveraged to drive the execution of these prioritized strategies.

You are a collaborative problem-solver and an execution driver who can balance tactical execution with strategic insights. You will report to our Vice President in Sales.

Interesting Problems

• Thought leadership to develop and implement Amperity's comprehensive revenue operations strategy to drive coordinated execution across all GTM teams in a way that aligns with the company's growth objectives.
• Partner with GTM leadership to clearly define and understand comprehensive GTM strategies and success criteria that align to Amperity's corporate vision and goals.
• Establish and maintain focused operational processes and oversee the selection and implementation of tools and technologies to support these processes, including CRM systems (Salesforce) and data analytics platforms (tableau, etc.)
• Serve as a change agent in the business, driving efficiencies & maximizing performance across the Marketing, Sales, Partners, and Solutions Consulting organizations.
• Lead a team of Marketing Operations, Sales Operations, Deal Desk, and Enablement program management.
• Establish, maintain, and represent KPI dashboards that will be used across the executive and GTM leadership teams to understand performance, trends, and insights along Amperity's full GTM funnel (Leads, MQLs, SQLs, SQOs, ARR).
• Represent Amperity's performance in cross-company forums, including steering committees and Executive Management Team Meetings.
• Define and build GTM operational cadence from bottom-to-top, including key GTM dashboards across all revenue functions, so each level of management is looking holistically at their business.
• Analyze Amperity data and external signals to Identify opportunities for strategic shifts and process improvements to meet long-range plans for growth and profit.
• Prioritize issues for attention on a weekly, monthly, quarterly, and annual basis. Oversee and manage a variety of high-priority initiatives, along with ad-hoc projects, requests, and analyses.
• Act as an internal thought leader to advise and structure projects, identify key themes, develop mitigation plans, and drive cross-functional collaboration.
• Provide strategic assessments and operating reviews of new and current business initiatives and operations, ensuring that our people, processes, and systems are built for scale and long-term growth.
• Develop recommendations for optimal sales coverage and segmentation models, compensation plans, hiring plans, and sales strategies to help accelerate growth
• Build a work environment that promotes teamwork, partnership, recognition, mutual respect, performance feedback and management, and employee satisfaction.
• Collaborate with and advise on initiatives and programs executed on by critical cross-functional partners in Technology, Product, Marketing, & HR to ensure alignment with business needs and priorities.

About You

• 12 years of SaaS GTM experience, including 5 years of GTM (Marketing and/or Sales) operations and leadership experience.
• Analytical mindset with experience creating strategic and operations plans that have success metrics/goals and evolving them based on performance.
• Ability to build relationships and communicate effectively with C-level leaders. Experience managing and influencing in a highly matrixed organization.
• Ability to think strategically while also being able to roll up one's sleeves to drive into day-to-day operations.
• Experience building and developing strong teams.
• Ability to be an influential thought partner to leaders across the GTM organization.
• Experience in the customer data and/or martech space.

Remote Available

Amperity has headquarters in Seattle and NYC. We are also currently hiring in CA, CO, FL, GA, IL, IN, MA, MN, NJ, NY, OH, OR, TX, WA.

Compensation

Base Salary: $200,000 - $250,000.Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. For qualified new hires, we generally target the middle of this range.

Cash Incentives:Cash incentives are also available.

Stock Options:The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

#LI-DNI

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. 

About the Job

We are seeking an entrepreneurially driven Advertising Operations Manager to join our nascent mobile advertising monetization team. This role offers an unparalleled opportunity to be at the forefront of establishing and propelling the operational foundation and revenue acceleration of a new advertising business. The ideal candidate will play a pivotal role in establishing our approach to operational excellence while directly influencing the trajectory of our revenue growth.

The salary range for this position is $185,000 - $240,000. We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Spearhead daily advertising operations, encompassing system configurations, ad trafficking, performance monitoring, analytics, optimization, financial management, and systems planning
• Oversee revenue reporting and the tracking of programmatic monetization metrics
• Engage with cross-functional teams to drive objectives and highlight operational insights
• Develop and maintain KPI frameworks, with a proactive stance on surpassing benchmarks
• Ensure the quality and compliance of creative content and technical specifications

What We’re Looking For

• Travel to the SF Bay Area approximately once a quarter
• 7+ years of progressive experience in advertising operations with a focus on mobile platforms preferred
• Comprehensive mastery of Google Ad Manager, AdMob, and other leading ad serving technologies
• Hands-on experience with publisher-side programmatic platforms, including SSPs, ad exchanges, CDPs, and DMPs
• Proficiency in direct and programmatic ad inventory management, from planning to optimization
• Keen interest in staying abreast of ad tech advancements and bringing knowledge back to the organization
• Focus and thoughtfulness on data and analytics to solve problems
• Familiarity with Tableau, Amplitude, basic HTML, and ad tag structures
• Experience in effectively working with multiple teams for collaboration and company-wide project delivery
• Time management skills and ability to prioritize independently

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well being
• Flexible PTO, 13 company wide days off throughout the year
• Winter and Summer Week-long Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Be a Good Person - We have a team of high integrity people you can trust. 
• Be Direct With Respect - We communicate directly, even when it’s hard.
• Members Before Metrics - We focus on building an exceptional experience for families. 
• High Intensity, High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

____________________________________________________________________________

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We’re looking for a Senior Marketing Analytics Manager to help us move the business forward with data and insights. This role will have executive visibility and will drive change throughout marketing, with a primary focus on improving our sales lead funnel.

About the role 

• Location: Remote-first (United States; BC & ON, Canada) 
• Full-time
• Exempt status
• Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location. 
  • United States  (all figures cited below in USD and pertain to workers in the United States)
    • Zone A: $162,500 - $216,050 
    • Zone B: $143,000 - $190,150
    • Zone C: $129,500 - $168,400 
• Reporting to the Senior Manager, Marketing Analytics

As a Senior Marketing Analytics Manager, you’ll … 

• Surface key insights to GTM leadership to drive decision-making, budget allocation, and strategic planning.
• Own demand gen campaign performance analysis: how are we pacing toward our goals? What’s working and what’s not?
• Manage lead lifecycle reporting to monitor the health of our sales funnel.
• Write SQL queries and partner with the data science team to enable our PQL motion.
• Contribute to our attribution framework: data collection, channel mapping, and analysis to connect the dots from acquisition to expansion.
• Build reports and dashboards in Tableau for multiple audiences, from individual marketing teams to the CMO.
• Collaborate with the core data analytics team on data initiatives.
• Enable marketers to own their reporting needs.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a Senior Marketing Analytics Manager if you:

• Can turn insights into action and distill the most important information.
• Can translate business requirements to technical stakeholders and vice versa.
• Love data — finding, curating, modeling, syncing, visualizing, analyzing, and synthesizing!
• Have strong technical skills — you can write SQL and build meaningful visualizations in BI tools like Tableau autonomously.
• Are naturally curious — when something looks wrong, you triage and make it known.
• Are extremely detail-oriented — you don’t miss a beat.
• Are PLG-savvy — you have worked with both self-serve and enterprise lead funnels.
• Have experience with modern GTM technology. Here are some of the tools we use:
• Marketo — MAP
• Salesforce — CRM
• Snowflake — Data Warehouse
• Tableau — Data Visualization
• Segment — CDP
• Amplitude — Website & Product Analytics
• Census — Reverse ETL
• ZoomInfo — Enrichment

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement.
• Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program
• Access to mental wellness coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and financial wellness benefits, like CPA or financial advisor coverage
• Commuter benefits for in-office workers

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.

Be you, with us

At Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. 

Please note:

To join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

Webflow Applicant Privacy Notice

Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!

The Role

At Amperity, we help people use data to serve the customer. The Analytics team works directly with some of the world's most loved consumer brands, and as an analyst you will lead our clients and prospects as an expert in using, understanding, and acting on customer data. You'll call on your business knowledge and deep technical expertise to unlock powerful insights from a wide range of industries. And you'll accelerate Amperity's speed to value by creating the framework to scale your most impactful analyses with our internal teams and external users.

Interesting Problems

• Develop customer-centric analyses and solve challenging problems from a variety of consumer verticals
• Support the Amperity selling motion with your deep analytics expertise, generating insights that showcase the value Amperity provides
• Consult with leaders from major consumer brands to identify trends, opportunities, and valuable segments that help them drive and measure incremental growth
• Build scalable methodology and tools to accelerate the analytics motion
• Help inform product direction as an Amperity power-user
• Contribute to Amperity-sponsored analytic studies shared with our community

About You

• Minimum 5 years experience in a consulting, business analytics, or data science role.
• Demonstrated ability to independently plan and execute repeatable analyses and recommend actionable strategy for a variety of industries
• Strong communicator who easily bridges the gap between data and business owners
• Creative thinker, adept at imagining new business use cases and identifying the data necessary to make them a reality
• Direct experience with experimentation design and A/B test measurement
• Excellent SQL skills with experience using statistical computer languages (Python, R, PySpark, etc.) to manipulate data and draw insights from large datasets
• Experience creating executive-level dashboards using visualization tools like Tableau
• BA/BS in Math, Economics, Statistics, or other quantitative field
• Ability to develop predictive models using a ML framework such as MLlib, H20 or scikit-learn a distinct plus

Remote Available

Amperity has headquarters in Seattle and NYC. We are also currently hiring in CA, CO, FL, GA, IL, IN, MA, MN, NJ, NY, OH, OR, TX, WA.

Compensation

Base Salary: $112,000 - $154,000.Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. For qualified new hires, we generally target the middle of this range.

Cash Incentives:Cash incentives are also available.

Stock Options:The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

#LI-DNI

We are looking for a Customer Support Supervisor to join our team! 

As a Customer Support Supervisor at Truework, you will lead a dynamic team of onshore and offshore Customer Support Agents, fostering a culture of diamond-level service rooted in our core values: Value Diverse Perspectives, Be Resilient, Consumers First, and Design the Future.

At Truework, you would be responsible for:

• Mentoring and inspiring a team of Customer Support Agents to ensure exceptional service delivery.
• Conducting continuous training and coaching, nurturing a culture of ongoing learning and improvement.
• Resolving escalated customer inquiries, managing billing disputes and collaborating with relevant teams for resolution.
• Effective workforce management, ensuring capacity and service level goals are met with a focus on process automation.
• Participating in periodic business reviews, presenting performance data, learnings, and strategic improvement plans.
• Experimenting boldly when solving problems, avoiding prolonged deliberation over easily reversible decisions.
• Collaborating with cross-functional teams to optimize workflows and implement customer-centric solutions.
• Advocating for the best outcomes and experiences for customers in all interactions.
• Reviewing and analyzing customer interactions and implementing scalable solutions.
• Providing guidance and support to customers for the implementation of Truework's platform.
• Maintaining expertise in Truework's systems and technology for efficient operations.
• Upholding the highest quality standards for individual and team output.
• Performance monitoring and reporting, evaluating inbound and outbound interaction quality, tracking issues and analyzing results.
• Creating detailed reports reflecting support performance metrics (CSAT, AHT, FRT, QA) and communicating performance to senior management.

What we’re looking for: 

• 3-5 years of recent experience as a Customer Support Team Lead, Supervisor or Manager, preferably in financial services
• Zendesk Support (minimum 2 years as an Admin), Google Workspace, Looker, Tableau or other data analytics software
• Prior experience working in a remote work environment 
• Prior experience working cross-functionally with operations and engineering teams
• Prior experience being directly responsible for using data to prioritize goals with competing interests or objectives, from design to implementation. 
• Bonus: Prior experience working in a fintech startup.

About your team at Truework and who you will work with: 

• Manager: 
• Tonya Strickland, our Senior Customer Support Manager who heads up the Customer Support team at Truework

• Team: 
• Brielle Clearfield, Senior Operations Manager - Working together to ensure high collaboration between Truework’s support and operations teams.
• Kendall Feezor, Customer Success Leader - Working together to ensure Truework’s enterprise customers consistently receive diamond-level support.
• Sambhav Jain, Product Leader - Working together to ensure Customer Support specialists become subject matter experts on Truework’s key product offerings.

Cash Compensation:

Cash compensation for this role is $57,400 - $82,000 (depending on location/experience). Geo-based factoring will be applied to the compensation for remote candidates not located in a metropolitan city. Final offer amounts are determined by multiple factors, including candidate expertise and may vary from the amounts listed above.

Benefits

Bring Your TRUE Self to Work.

One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.

If you have any questions before applying, please do not hesitate to reach out to the recruiter in charge of this role, Tamara Stanic, at tstanic@truework.com