Job Description

The Opportunity:

Flywire is seeking an experienced, self-motivated Project Consultant, Education to join our dynamic and growing team. The Project Consultant, Education will join our professional services team and act as liaison between product and engineering to support the testing and updating of current client configurations. If you have experience in student financial services, front and backend configuration of complex systems, SAAS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!

Key Responsibilities:

The main objective of the Project Consultant, Education is to understand the technical architecture of our ecommerce platform, configure and test client environments. 

• Use your technical knowledge for existing clients to troubleshoot and test configurations, update client integrations, monitor system performance and quality, recommend items that should be promoted to the production environment and ensure applications meet Flywire standards
• Partner with the product and engineering teams on all aspects of Flywire’s product solutions for higher education
• Work closely with Implementation, Technical Support and Relationship Management to understand client needs, complex configurations, and annual system updates. 
• In partnership with product management and engineering, produce, maintain, and disseminate technical product documentation for both internal and external partners
• Provide mentorship for new hires as they learn about our products, integrations, and implementation policies and procedures
• Assist with data gathering, analytics, and customer success metrics necessary for meeting our team goals and objectives
• Help contribute to an ever improving culture and customer experience every day

Qualifications

Here’s What We’re Look For:

• Required: 4+ years experience in technical software or professional services
• Required: Experience in configuring, implementing and integrating software or middleware in a customer facing role
• Required: Experience with Higher Education ERPs such as PeopleSoft, Banner, Colleague and Workday
• Experience in technical and functional documentation creation and upkeep 
• Quality Assurance experience and training 
• Experience in fintech or the payment industry is desired

Technologies We Use:

• Jira, Sumo Logic, JavasScript, Tomcat, Java, Bootstrap, MySQL, Smartsheets, Zendesk 

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Job Description

We are currently looking for a Product Ower, Offer Management, to join our growing team.  This is a critical component of the Brightspeed Innovation team, leading the development, launch and lifecycle management of portfolio products and platforms for Mass Markets, Enterprise and Wholesale customers.

In this role, you will report directly to the Director, Product Innovation. You will have a proven track record for managing the entire lifecycle of different product implementations and product platform projects in the U.S. market, maintaining a high level of ownership and accountability across the whole process (end-to-end).

You will be responsible for defining, developing and executing the vision for each product related project within the portfolio, as well as enhancing as needed the existing platforms.

As a Product Owner, Offer Management, you will have the following duties and responsibilities:

• Interact with business and technical stakeholders to identify needs, opportunities, and gaps; solve problems to ensure a quality, highly efficient outcome
• Develop a deep understanding of specific product related platforms, internal and external customers
• Document customer personas, customer journeys and guidelines for user experience
• Lead the innovation agenda for the product platform, actively recommending new features with the objective to continuously improve User Experience and Customer Experience, both for Brightspeed employees and customers
• Collaborate with Sales, Engineering, IT, Marketing, Network, Operations, Finance, Service Delivery, and Service Assurance to ensure proper development and management of services
• Prepare and understand requirements for new products, platforms and product related projects for Mass Markets, Enterprise and Wholesale market segments
• Work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• Establish end-to-end plans involving all required resources -internal and external- for a successful development, implementation and launch of new projects
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
• Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments

Qualifications

PROFESSIONAL SUCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Leadership – Ability to influence and participate in the decision process for product development and product strategy at different levels in the organization.
• Innovative - Ability to analyze market segments, evaluate competitors and collect customers’ preferences to develop product roadmaps that create competitive advantages.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience
• 3+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity
• 3+ years of experience as Product Manager, Product Owner or Business Analyst
• Experience launching new products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers is a plus
• 3+ years of experience in pre-sales, product architecture, sales engineering or operations roles is a plus
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Experience in managing a small team of Product Managers, Product Analysts, Sales Engineers and/or Business Analysts is a plus
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

#LI-SS1

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Job Description

We are currently looking for a Senior Manager, Product Management to join our growing team! This is a critical component of the Brightspeed Innovation team, leading a team of Product Managers and/or Product Owners responsible for the development, launch and lifecycle management of portfolio products and platforms for Mass Markets, Enterprise and Wholesale customers.

In this role, you will report directly to the Director, Product Innovation. You will have a proven track record for leading a team of Product Managers and/or Product Owners, through launching and managing the entire lifecycle of different products and/or platforms in the US market, maintaining a high level of ownership and accountability across the whole process (end-to-end).

You will be responsible for the execution of the plan of record (POR) for each product and platform within the portfolio and assigned to your team.

As a Senior Manager, Product Management, your duties and responsibilities will include:

• Interact with business and technical stakeholders to identify needs, opportunities, and gaps; solve problems to ensure a quality, highly efficient outcome
• Drive the process to ensure that priorities are properly defined, documented, and communicated across your team and with the corresponding business stakeholders for all initiatives
• Lead the innovation agenda for the product portfolio, actively recommending new products and features
• Actively recommend changes to existing products with the objective to continuously improve User Experience and Customer Experience, both for Brightspeed employees and customers
• Collaborate with Sales, Engineering, IT, Marketing, Network, Operations, Finance, Service Delivery, Service Assurance, and other stakeholders, as needed, to define priorities, assign resources, and lead specific initiatives, among other tasks
• Collaborate with Project Managers and Program Managers to maintain an up-to-date status of all initiatives, assign deliverables, tasks and priorities within your team, review and produce project plans for specific initiatives, and ensure alignment with the plan of record (POR) and in-year objectives
• Review, prepare and understand product requirements for new initiatives for Mass Markets, Enterprise and Wholesale market segments
• Drive the process to ensure that product requirements are groomed and turned into actionable Jira tickets and technical requirements for software developers and network architects
• Drive the process to ensure that each initiative is properly taken through intake, approved, funded and prioritized, including its associated business case (when required)
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
• Collaborate in developing long term business plans and each year’s budget for the product portfolio
• Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments

Qualifications

PROFESSIONAL SUCCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Leadership – Ability to influence and participate in the decision process for product development and product strategy at different levels in the organization.
• Management – Ability to establish and manage goals for your team’s members. Provent rack record in managing a team of direct reports to comply with business objectives.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience
• 10+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity
• 5+ years of experience as Product Manager or Product Owner
• 5+ years of experience managing a team of at least 3 direct reports, in particular: Product Managers, Product Owners, Business Analysts, or similar profiles
• Proven track record launching new products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers.
• Proven track record in launching Managed Services is a plus
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst or operations roles
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

#LI-SS1

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Job Description

• Assigns, delegates, and supports individuals in their tasks, monitoring and reviewing the progress of their work.
• Provides constructive feedback and clear communications to enhance behavior and performance, ensuring a continuous improvement approach. Takes responsibility for evaluating their direct reports during periodic performance reviews, providing valuable insights and assessments toward their career development.
• Fosters an engaging atmosphere within their team, as well as ensuring a healthy work-life balance by setting clear expectations and scope of work, empowering individuals to propose solutions, and express their opinions. Utilizes data such as pulse checks and satisfaction scores.
• Collaborates and communicates effectively with other Leads, Directors,  departments and project stakeholders on a continuous basis in order to notably build trust and work toward the project’s objectives and ambitions.
• Follows the Director’s guidance/vision and implements it. Contributes to the Director’s direction by providing important data, raising issues, seeking advice and relays them to relevant project leaders.
• Provide mentorship, troubleshooting, debugging and problem-solving assistance to members of the dedicated level design team.
• Oversee the creative level design process according to the vision of the game.
• Provide day-to-day feedback and creatively solve problems.
• Work with the production team on tasks assignment and a team schedule.
• Collaborate with the Creative Director to communicate and translate the game vision into the level design together with your team.
• Work hand in hand with the Creative Director to iterate, implement and execute on key design and level building principles.
• Take full level ownership – from paper design, through the whitebox phase, script, iteration, debugging, optimization – until our game ships.
• Ensure that levels will meet design requirements for game modes.
• Work with the art team to make sure that levels are up to the highest visual quality while retaining the gameplay and fun as well.
• Proactively identify cross-discipline challenges and risks to the project and offer solutions.
• Foster a culture of open, honest, and respectful communication across all disciplines.
• Manage or supervise work of established Strike Teams.
• Bug Fixing and describing case studies in the knowledge base.
• Conduct consistent performance reviews of staff members.
• Conduct recruitment projects with HR collaboration.
• Conduct onboarding to new hires.
• ~40% of time spent in Engine

Qualifications

• Typically 5/7+ years of professional level design experience including prior experience in any leadership capacity.
• Typically at least one successfully shipped 1 AAA game on PC or console.
• Expert in level design both in practice and theory (chokepoints, routes, lines of sight, engagement distances).
• Strong mentoring skills.
• Good presentation skills.
• Strong problem solving and trouble-shooting skills.
• Deep understanding of systems design, player psychology, and emerging industry trends.
• Great understanding of creative and game development processes.
• Experience with visual scripting systems.
• Excellent knowledge of Unreal Engine 4 and Unreal Engine Editor full working proficiency.
• Proficiency with Atlassian software (JIRA, Confluence).
• Self-motivation.
• Unreal Engine 4 or 5.
• Strong verbal and written communication skills in English.

Nice to have:

• Unreal Blueprint
• Scripting Language

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Job Description

• Assigns, delegates, and supports individuals in their tasks, monitoring and reviewing the progress of their work.
• Provides constructive feedback and clear communications to enhance behavior and performance, ensuring a continuous improvement approach. Takes responsibility for evaluating their direct reports during periodic performance reviews, providing valuable insights and assessments toward their career development.
• Fosters an engaging atmosphere within their team, as well as ensuring a healthy work-life balance by setting clear expectations and scope of work, empowering individuals to propose solutions, and express their opinions. Utilizes data such as pulse checks and satisfaction scores.
• Collaborates and communicates effectively with other Leads, Directors,  departments and project stakeholders on a continuous basis in order to notably build trust and work toward the project’s objectives and ambitions.
• Follows the Director’s guidance/vision and implements it. Cntributes to the Director’s direction by providing important data, raising issues, seeking advice and relays them to relevant project leaders
• Provide mentorship, direction and best in class Technical Game Design principles to ensure quality results and efficient working practices.
• Work very closely with the Creative Director and other leads to understand and establish the vision and evangelize this to the Technical Game Design team.
• Provide day-to-day feedback and creatively solve problems.
• Work with production team on tasks assignment and a team schedule.
• Create and develop Game Mechanics to ensure that the Creative Director's vision is reflected as playable and fun experience.
• Owning, prototyping, iterating on, and implementing and balancing game systems.
• Full ownership of the produced function - from conceptual and paper design, through the prototyping phase, scripting, iteration, debugging, optimization - until delivery of the game.
• To establish and maintain standards of game design documentation.
• To drive and follow-up on prototyping with other game designers and/or programmers.
• Conduct playtest sessions for involved developers (level designers, artists, animators and programmers) to discuss and improve implemented prototypes.
• Remain current on industry trends, including new game genres, new game design methods and techniques, and trending audio visual excellence.
• Conduct consistent performance reviews of staff members.
• Conduct recruitment projects with HR collaboration.
• Conduct onboarding to new hires.
• 80% of time spent in Engine.

Qualifications

• Typically 7+ years including prior experience in any leadership capacity
• Typically at least 2 shipped titles in a senior role, with a history of successful features. 
• Excellent knowledge of Unreal Engine 5.
• Strong Leadership and mentoring skills.
• Good presentation skills.
• Strong problem solving and trouble-shooting skills.
• Excellent theoretical & practical knowledge of game design practices.
• Deep understanding of systems design, player psychology, and emerging industry trends.
• Excellent creativity to generate innovative concepts, mechanics and ideas.
• Expert understanding and experience with the modern Game Design techniques used in AAA games.
• Experience working with a variety of established game toolsets.
• Solid experience in owning, prototyping, iterating on, and implementing and balancing player progression systems on RPG titles.
• Experience with visual scripting systems.
• Proficiency with Atlassian software (JIRA, Confluence).
• Self-motivation.
• Knowledge of RPG genre games.
• Strong verbal and written communication skills in English.

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Job Description

Introduction

Nous sommes à la recherche d'un(e) programmeur(-euse) en ligne sénior(e) pour rejoindre notre équipe.

Vous aurez pour mission d'implémenter et de soutenir les aspects en ligne de notre jeu, en travaillant en étroite collaboration avec les équipes de production, d'assurance qualité, de PCFF, de programmation et de design. Votre expertise sera cruciale pour assurer le succès et la qualité continue de notre projet.

Ce que vous allez faire

Fonctions principales

• Proposer, implémenter et être responsable des tâches et fonctionnalités en ligne de manière opportune, tout en fournissant des mises à jour régulières à la production
• Collaborer avec le cadre PCFF pour intégrer et développer des composants partagés, améliorant ainsi la stabilité et les fonctionnalités des modules partagés
• Tenir compte de la qualité, de la progression et de la faisabilité du travail.
• Diviser les tâches en étapes claires, mettre à jour l'avancement régulièrement, poser des questions et signaler les problèmes aux parties concernées, et apporter des solutions au besoin
• Travailler en étroite collaboration avec le/la Principal(e) et l'architecte du projet pour mettre en œuvre des fonctionnalités et un code de haute qualité, identifiant et adressant de manière proactive les risques avec l'équipe
• Participer de manière proactive aux examens de code pour partager des connaissances et apprendre des autres membres de l'équipe
• Soutenir occasionnellement le/la Lead dans les projets de recrutement en collaboration avec les RH, tout en restant informé des meilleures pratiques et des solutions techniques utilisées au sein de l'entreprise
• Travailler avec les équipes QA pour définir les exigences de test pour les fonctionnalités nouvelles et existantes

En ligne

• Travailler avec les programmeur(-euses) backend pour intégrer les fonctionnalités dans le titre et éventuellement étendre les fonctionnalités du backend
• Contribuer à la définition des exigences pour les fonctionnalités backend
• Mettre en place un niveau élevé de tests automatisés

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Introduction

We are looking for a senior online programmer to join our team. Your mission will be to implement and support the online aspects of our game, working closely with the production, quality assurance, PCFF, programming, and design teams. Your expertise will be crucial in ensuring the success and continuous quality of our project.

What you’ll be doing

Core

• Propose, implement, and take responsibility for online tasks and features in a timely manner, while providing regular updates to production
• Collaborate with the PCF framework to integrate and develop shared components, thus enhancing the stability and functionality of shared modules
• Consider the quality, progression, and feasibility of the work
• Break tasks down into clear stages, regularly update progress, ask questions, and report issues to relevant parties, and provide solutions as needed
• Work closely with the Principal and project Architect to implement high-quality features and code, proactively identifying and addressing risks with the team
• Proactively participate in code reviews to share knowledge and learn from other team member
• Occasionally support the Lead in recruitment projects in collaboration with HR, while staying informed about best practices and technical solutions used within the company
• Collaborate with QA teams to define testing requirements for new and existing features

Online

• Collaborate with backend programmers to integrate features into the title and potentially expand backend functionalities
• Contribute to defining requirements for backend features
• Implement a high level of automated testing

Qualifications

Ce que nous recherchons

• Cumuler plus de 6 années d'expérience dans l’industrie des jeux sur console / PC
• Avoir contribué activement au développement d'au moins un titre tout au long de son cycle de production
• Exceller dans l'utilisation d'un langage de programmation principal
• Posséder une solide expertise des outils de contrôle de source et de révision de code (Swarm, Perforce, Git, etc.)
• Être à l'aise avec les logiciels de gestion de projet (JIRA, Confluence, etc.) et avoir une compréhension approfondie des concepts de méthodologie client-serveur, d'évolutivité et de sécurité
• Faire preuve d'une grande autonomie dans son travail
• Avoir une expérience avérée dans le développement de fonctionnalités en ligne pour les jeux vidéo sur console ou PC, en garantissant la qualité et la fiabilité du code produit
• Posséder une certaine maîtrise de la programmation en C++
• Solides compétences en mentorat pour accompagner et soutenir les membres de l'équipe
• Disposer d'excellentes compétences en communication, aussi bien à l'oral qu'à l'écrit, en anglais

Vous avez-peut-être

• Expérience avec divers langages de programmation
• Connaissance approfondie de l'Unreal Engine, un atout majeur
• Expérience de travail avec des services en ligne tels que PSN, Live, PlayFab, Pragma, Steam, et maîtrise des outils JIRA, Swarm et Git / Perforce
• Compétences avancées en Kotlin, Go, Python ou SQL

-------------------------------------------------------------

What we’re looking for

• Accumulate over 6 years of experience in the console / PC gaming industry.
• Actively contribute to the development of at least one title throughout its production cycle.
• Excel in the use of a primary programming language.
• Possess a strong expertise in source control and code review tools (Swarm, Perforce, Git, etc.).
• Be comfortable with project management software (JIRA, Confluence, etc.) and have a deep understanding of client-server methodology, scalability, and security concepts.
• Demonstrate a high level of autonomy in work.
• Have proven experience in developing online features for console or PC video games, ensuring the quality and reliability of the produced code.
• Possess a certain mastery of programming in C++.
• Strong mentoring skills to support and guide team members.
• Have excellent communication skills, both orally and in writing, in English.

You might have

• Experience with various programming languages
• In-depth understanding of Unreal Engine, a valuable asset

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Description du poste

Rattaché(e) au responsable PMO au sein de notre Direction des Systèmes d'Information (DSI), vous serez amené(e) à travailler sur différents sujets relatifs à la gestion de projet et au pilotage des activités de la DSI. Vous serez impliqué(e) dans la coordination des projets, l’animation des comités de pilotage, le reporting du portefeuille Projets, ainsi que dans l'amélioration continue des processus et des outils de gestion de projet. Vous aurez différentes missions :

- Assister les chefs de projet dans la conduite opérationnelle des projets

- Conseiller les chefs de Projet sur l'amélioration de cette conduite de Projet

- Aider à l’organisation et à la préparation des comités de pilotage

- Contribuer à l’amélioration continue des tableaux de bord de suivi d'activité.

- Participer à l'amélioration des processus et des outils de gestion de projet au sein de la DSI

Qualifications

- Étudiant(e) en école d'ingénieurs, de commerce ou équivalent, avec une spécialisation en gestion de projet ou en informatique.

- Bonne compréhension des concepts de gestion de projet et des méthodologies (Agile, Scrum, etc.).

- Capacité à travailler en équipe et à communiquer efficacement avec les différents intervenants.

- Autonomie, rigueur, force de proposition, créativité, et sens de l'organisation.

- La maîtrise des outils de gestion de projet (MS Project, JIRA, etc.), de la suite Google (google sheet, google slide, looker studio) serait un plus.

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Job Description

In the QA Competence Area you will join a community of colleagues with shared interests and benefit from learning resources & programs, certifications and knowledge sharing sessions. 

The Quality Assurance Competence Area includes various topics, such as Quality Management (planning, assurance, and control), continuous testing and delivery through manual and automation, as well as functional and non-functional testing. 

Responsibilities

Technical

• Execute both automatic and manual testing activities (% varies depending on the context)
• Execute performance and usability testing activities, by combining various testing methods, depending on the context and stages of the development process: smoke, exploratory, modules, integration, system, end-to-end etc.
• Perform test processes on software applications in line with the available documentation and create artefacts based on the testing results
• Create, follow, update, review and enforce the QA process and best practices across all stages of the SDLC
• Create detailed, comprehensive and well-structured test plans and test cases
• Operate and adapt configurations in Continuous Integration pipelines based on project requirements

Collaboration

• Work closely with other colleagues, Product Owners, team managers and clients
• Respect the agreements set up together with the team and clients
• Communicate periodically the progress of work and provide status updates
• Identify quality assurance process bottleneck and suggest actions for improvement

Qualifications

Role requirements

• 5+ years of experience in QA 
• Solid understanding of software development principles
• Good understanding OOP concepts and scripting languages (JavaScript)
• You are familiar with API testing and GUI testing with Cypress 
• Perform complex system tests 
• Develop and initiate advanced automated testing methodologies 
• Influence the inclusion of testability during the design and development phases 
• Ensure compliance with quality processes and standards 
• Test cases, regression testing, exploratory, acceptance testing, release planning 
• Working with management tools or tracking software: Jira, Confluence, Bitbucket 
• Advanced knowledge of the IT industry, terms, trends, approaches, etc.
• Excellent communication skills in English & German 
• Detail-oriented personality 
• Creative thinking skills 
• Ability to adjust your strategies and ways of working in accordance with specific contexts
• Team player, being able to collaborate with colleagues and participate in feedback discussions

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