Job Description
We are looking for an experienced Atlassian Administrator to manage and optimise our Atlassian tools, with an initial focus on Jira Service Management. The successful candidate will play a crucial role in configuring, maintaining, and enhancing our Atlassian tools to support our internal teams and external stakeholders. This position offers an exciting opportunity to work collaboratively with cross-functional teams, drive process improvements, and contribute to the overall success of our organisation.
What does the job involve?
- Collaborate with stakeholders to customize Jira Service Management, enhancing service delivery and efficiency.
- Configure workflows, issue types, and screen schemes to meet department-specific needs.
- Manage user permissions and security settings across the Atlassian estate.
- Partner with the Agile Coach to automate processes and optimize Jira setups for development teams.
- Provide technical support and troubleshoot Atlassian issues, ensuring system functionality.
- Perform regular audits and monitor performance to drive system improvements.
- Stay updated on Atlassian updates and best practices, recommending necessary upgrades.
- Support the integration of Jira Service Management with other tools and systems.
- Document changes and procedures to ensure continuity and knowledge sharing.
- Lead a regular Atlassian Community of Practice to maximise tool utilisation.
What we're looking for:
Essential:
- Proficiency in configuring and administering Jira Service Management and JIRA, including workflows, schemes, permissions, and automation rules.
- Proficiency in JQL and filters and how these can interact with reports and Automation.
- Experience working with the Atlassian REST APIs.
- Experience with scripting languages (e.g., Groovy, PowerShell, Python) and integrating with REST APIs for automation and customisation.
- Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
- Effective communication skills with the ability to collaborate and coordinate with cross-functional teams.
Desirable:
- Experience with Atlassian Analytics and building complex reports.
- Understanding of IT service management (ITSM) principles and best practices.
- Atlassian certification(s) (e.g., Atlassian Certified Professional) preferred but not required.
- Understanding of Agile Development best practices.
About us:
AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 503,000 customers using our award-winning platform propositions to manage assets totalling more than £80.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.
Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.
Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.
There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.
There is an active programme of social events throughout the year, which are open to all employees.
What we offer:
- Competitive starting salary
- Generous holiday allowance of 25 days, increasing up to 31 days with service, plus bank holidays
- Holiday buy/sell scheme
- Hybrid working policy
- Casual dress code
- Discretionary bi-annual bonus
- Contributory pension scheme
- Buy as you earn share scheme
- Free shares scheme
- Paid study support for qualifications
- Enhanced maternity/paternity scheme from day one
- Bike loan
- Season ticket loan portal
- Free gym
- Discounted PMI and Dental
- Paid volunteering opportunities
- Free social events and more
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.
We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
Qualifications
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