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Job Description

The Product Manager, Wholesale & Managed Services is a critical component of the Brightspeed Innovation team, leading the development, launch and lifecycle management of portfolio products for Mass Markets, Enterprise and Wholesale customers.

In this role, you will report directly to the Director, Product Innovation. You will have a proven track record for launching and managing the entire lifecycle of different products in the US market, maintaining a high level of ownership and accountability across the whole product development process (end to end). You will be responsible for defining, developing and executing the vision for each product within the portfolio, as well as enhancing as needed the existing services. You will serve as a subject matter expert in product management practices, like: defining a product roadmap, establishing a product strategy, defining and documenting product requirements, developing product development plans, collaborating in developing business cases and feasibility analyses for new products and features, producing product training materials and leading in-person and pre-recorded training sessions, among others.

As a Product Manager, Wholesale & Managed Services, you will have the following duties:

• Interact with business and technical stakeholders to identify needs, opportunities, and gaps; solve problems to ensure a quality, highly efficient outcome
• Lead the innovation agenda for the product portfolio, actively recommending new products and features. Actively recommend changes to existing products with the objective to continuously improve User Experience and Customer Experience, both for Brightspeed employees and customers
• Collaborate with Sales, Engineering, IT, Marketing, Network, Operations, Finance, Service Delivery, and Service Assurance to ensure proper development and management of services
• Prepare and understand product requirements for new products and features for Mass Markets, Enterprise and Wholesale market segments
• Work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• For larger projects, collaborate with multiple project managers to maintain and updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.
• Collaborate in creating business cases for new products and features, driving the funding and approval process for new initiatives
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
• Produce competitive analyses for specific products and markets, determining competitive advantages and creating product roadmaps and new initiatives that enhance Brightspeed’s competitive edge and contribute to growing the brand’s recognition in the markets where Brightspeed’s network is deployed
• Collaborate in developing long term business plans and each year’s budget for the product portfolio
• Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments

Qualifications

PROFESSIONAL SUCESS COMPETENCIES:

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Leadership – Ability to influence and participate in the decision process for product development and product strategy at different levels in the organization.
• Innovative - Ability to analyze market segments, evaluate competitors and collect customers’ preferences to develop product roadmaps that create competitive advantages.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required in Engineering, IT, or equivalent work experience.
• 10+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi, Cybersecurity
• 5+ years of experience as Product Manager
• Proven track record launching new products in the US market for Residential, Small and Medium Business, Large Enterprise and/or Wholesale customers.
• Proven track record in launching Managed Services is a plus.
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst or operations roles
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Experience in managing a small team of Product Managers, Product Analysts, Sales Engineers and/or Business Analysts is a plus
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

#LI-SS1

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Job Description

Brightspeed has an exciting opportunity for a Platform Program Manager, Product to join our rapidly growing team! As an individual contributor, you will be responsible for technical and non-technical program management and JIRA support. You will work closely with IT and Business stakeholders to ensure alignment of processes and visions. The principal purpose of this role is to ensure consistent program management, on time product release and effective communication for all programs assigned. This role will report to the Senior Manager, Product & Platform Innovation – Governance. 

As a Platform Program Manager, Product, your duties and responsibilities will include: 

Product Innovation Program Management for Mass Markets, Enterprise & Wholesale including Sales, E. Commerce, Network & Field Operations, Customer Care, Marketing, and Finance programs:

• Support the Product Innovation team by managing assigned targeted efforts to completion 
• Responsible for aligning cross-functional teams to implement transformational initiatives, ensuring seamless integration and minimal disruption to daily operations 
• Primary point of contact for stakeholders, subject matter experts, and business partners for all product programs  
• Responsible for program management including resource alignment, plan creation, timelines and tracking; issue escalation and resolution; progress documentation and status report preparation and (metrics, summaries, etc.) communication in both formal and informal settings 
• Responsible for identification and delivery of product requirements to IT including 
• Describe the need of the business / customer or the characteristics of the proposed system from the viewpoint of the product or platform’s end user 
• Requirements are written in a manner that IT can action 
• Product requirements are handed-off to IT according to program timeline  
• Align product end users to define Acceptance Criteria based off the product requirements including, minimal viable product, go / no go criteria, and contingency planning  
• Responsible for driving program execution ensuring high quality and end product meets the measures of success 
• Ensure completion of assigned complex programs within budgetary and scheduling guidelines 
• Coordinate with IT to review and provide feedback for high level designs and demos 
• Partner with training to identify content needs and ensure all end users are properly trained before product deployment  
• Drive Operational Readiness in collaboration with Go / No Go facilitation including 
• Verification that product meets acceptance criteria before the general audience deployment 
• Cross Functional test plan, timeline, resource management and roles & responsibilities 
• Business Validation Testing and Operational Readiness Testing support 
• Communication detailing progress, issues encountered, top priority defects and overall health of the product or program 
• Go / No Go criteria, facilitation and communication 
• Partner with IT to provide product implementation support including: 
• Cross Functional resource management and roles and responsibilities 
• Post deployment defect and enhancement management, stakeholder support and training   
• Communication of deployment activities, results, outstanding issues, and post deployment handoff activities 
• Responsible for delivering continuous improvement, quality, and productivity from the customer / stakeholder’s perspective 

Strategic Planning and Team Support 

• Drive long-term modernization and product advancement planning and execution for Sales (Mass Markets, Enterprise and Wholesale), Operations, Customer Care, Marketing, and Finance programs 
• Drive successful execution of product programs in alignment with Brightspeed’s Strategic Long Range Growth Plan 
• Partner with business stakeholders to identify, evaluate and prioritize areas for improvement within the product programs, driving modernization, efficiency, speed, quality, transformation, and innovation  
• Demonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business 
• Support management of day-to-day operations of the Product Innovation team including domain program roadmap, executive leadership deck preparation, communication cadences, team meetings, people & culture initiatives, project / program gap coverage, etc. 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE: 

• Bachelor’s degree in Project / Program Management, Business, or related field 
• 5+ years of experience managing cross-functional and/or cross team programs 
• 4+ years of strong technical experience, preferably in product development or telecommunications 
• Successful teamwork experience and demonstrated leadership abilities 
• Ability to translate technical terms into plain language 
• Excellent client-facing and internal communication skills 
• Experience creating C Suite level presentation materials 
• Quick learner with excellent written & verbal communication and analytical problem-solving skills 
• Solid organizational skills with attention to detail, context switching, and ability to cope with tight deadlines 
• JIRA Knowledge 
• Proficient in Microsoft Office applications 
• Proficient in program planning and life cycle development tools 

BONUS POINTS FOR: 

• Deep familiarity with fiber technology  
• Certified Project / Program Management Professional (PMP)-PM or Project / Program Management Degree 
• Basic knowledge of SmartSheets 

#LI-SS1

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Job Description

Nous sommes à la recherche d'un gestionnaire de talents pour l'équipe de programmeurs en ligne, chargé de maximiser les résultats du projet et la croissance personnelle des membres de l'équipe. Ce poste offre l'opportunité de façonner la vision et les objectifs de toute la fonctionnalité en ligne, ainsi que de concrétiser et de soutenir les composantes en ligne du jeu. Une collaboration étroite entre les équipes de production, d'assurance qualité, PCF Framework, de conception et de ressources humaines est essentielle pour garantir le succès de notre projet.

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We are looking for a Talent Manager for the online programming team, responsible for maximizing project results and personal growth of team members. This position provides the opportunity to shape the vision and goals for all online functionality and deliver and support the game's online components. Close collaboration between Production, QA, PCF Framework teams, design and human resources is essential to guarantee the success of our project.

Responsabilités

Fonctions principales

• Assigner, déléguer et accompagner les membres de l'équipe dans leurs missions, tout en assurant un suivi attentif de leur progression et en évaluant l’avancement de leur travail
• Fournir des retours constructifs et des communications claires afin de favoriser une amélioration continue du comportement et de la performance
• Assumer la responsabilité d'évaluer périodiquement ses collaborateurs directs, en leur fournissant des informations précieuses pour leur développement professionnel
• Cultiver une ambiance dynamique au sein de l'équipe, tout en garantissant un équilibre sain entre travail et vie personnelle en établissant des attentes claires et en délimitant les responsabilités, afin d'encourager les propositions de solutions et les opinions individuelles. Se servir de données telles que les sondages de satisfaction pour orienter ses actions
• Collaborer et communiquer efficacement avec d'autres responsables, directeurs, départements et parties prenantes du projet de manière continue pour instaurer la confiance et travailler ensemble vers les objectifs et les ambitions du projet
• Suivre les directives/vision du Directeur et les mettre en œuvre. Contribuer à l'orientation du Directeur en fournissant des données pertinentes, en soulevant des problèmes, en sollicitant des conseils et en les transmettant aux leaders de projet concernés
• Exécuter de manière autonome les tâches et les fonctionnalités en respectant les délais
• Collaborer avec le cadre PCF pour intégrer et développer des composants partagés, et améliorer la stabilité/les fonctionnalités des modules partagés
• Travailler en étroite collaboration avec le(s) principal(aux) et l'architecte du projet pour mettre en œuvre des fonctionnalités et un code de haute qualité, et anticiper et résoudre les risques avec l'équipe

En ligne

• Participer activement aux revues de code pour partager les connaissances et tirer profit de l'expertise des autres membres de l'équipe
• Se tenir informé des meilleures pratiques et des solutions techniques utilisées au sein de l'équipe

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Duties 

• Assigns, delegates, and supports individuals in their tasks, monitoring and reviewing the  progress of their work
• Provides constructive feedback and clear communications to enhance behavior and  performance, ensuring a continuous improvement approach
• Takes responsibility for  evaluating their direct reports during periodic performance reviews, providing valuable  insights and assessments toward their career development
• Fosters an engaging atmosphere within their team, as well as ensuring a healthy work life balance by setting clear expectations and scope of work, empowering individuals to  propose solutions, and express their opinions. Utilizes data such as pulse checks and  satisfaction scores
• Collaborates and communicates effectively with other Leads, Directors, departments  and project stakeholders on a continuous basis in order to notably build trust and work  toward the project’s objectives and ambitions
• Follows the Director’s guidance/vision and implements it. Contributes to the Director’s  direction by providing important data, raising issues, seeking advice and relays them to  relevant project leaders
• Autonomously complete tasks and features in a timely fashion
• Collaborating with PCF Framework to integrate and develop shared components, and  augment stability/features of shared modules
• Work closely with Principal(s) and project Architect to implement high quality features  and code, proactively identify and address risk with the team
• Proactively participate in code reviews to share knowledge and learn from other team  members
• Stay informed of best practices and technical solutions used at the company

Online 

• Ensure the team meets goals for quality, scalability and reliability with online services. Own the process of collaboration with projects and backend teams
   

Qualifications

Ce que nous recherchons

• Plus de 8 ans d'expérience dans le développement de jeux sur console / PC, incluant une expérience antérieure dans un rôle de leadership
• Participation à la production d'au moins 2 titres
• Capacités avérées en mentorat et en leadership
• Maîtrise exceptionnelle d'un langage de programmation principal
• Expertise avec les outils de contrôle de source et de révision de code (Swarm, Perforce, Git, etc.) ainsi qu'avec les logiciels de gestion de projet (JIRA, Confluence, etc.)
• Connaissance approfondie de l'Unreal Engine
• Aptitude à travailler de manière autonome
• Capacité à produire un code solide, fiable et efficace
• Solides compétences en communication verbale et écrite en anglais​​​​​

Vous avez peut-être

• Expérience dans le travail avec des services en ligne tels que PSN, Live, PlayFab, Pragma, Steam, et connaissance de l'Unreal Engine
• Connaissance de Kotlin, Go, Python ou SQL

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What we are looking for

• 8+ years experience working in console / PC games including prior experience in any  leadership capacity 
• Involved in the production cycle of at least 2 titles 
• Strong mentoring and leadership skills
• Excellent primary programming language skills
• Proficient with Source Control and Code Review tools (Swarm, Perforce, Git, etc.). Proficient with Project Management Software (JIRA, Confluence, etc.). 
• Excellent Unreal Engine knowledge
• Ability to work autonomously
• Ability to write solid, reliable, efficient code
• Strong verbal and written communication skills in English

Nice to have  qualifications

• Experience working with online services such as PSN, Live, PlayFab, Pragma, Steam JIRA, Swarm and Git / Perforce Knowledge 
• Kotlin, Go, Python or SQL Knowledge

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Job Description

Core:

• Propose, implement and own tasks and features in a timely fashion to a high standard of quality.
• Provide regular updates to the production for your software and reach out to other parties who will be impacted by your work.
• Collaborating with PCF Framework to define the direction of the shared components, and augment the stability, features and performance of existing shared modules.
• Propose, design and implement technical solutions to complex problems presented by the production.
• Produce highly efficient systems and improve the performance of other systems.
• Breakdown your own tasks, update your progress, ask questions and raise issues to relevant stakeholders as well as proposing solutions when needed.
• Work closely with the project Architect to implement high quality features and code, proactively identify and address risks with the team.
• Partner with leads to define priority management for features.
• Proactively participate and approve code reviews.
• Share knowledge with the rest of the studio.
• Occasionally support leads in recruitment projects with HR collaboration.
• Define the best practices and technical solutions used at the company.
• Work with QA teams to define testing requirements for new and existing features.

Backend:

• Establish long-term vision and technical plans for ensuring stability and reusability of the backend platform.
• Advise and facilitate architectural and technological decision making.
• Design and implement backend services for the PCF Online Services Platform, tailored for online gaming.
• Provide tools and frameworks for smooth backend service integration with game clients and servers.
• Implement protective measures against threats and ensure adherence to data protection laws.
• Regularly refine the performance of online services, focusing on server efficiency and user load management.
• Resolve technical issues and continuously support and update online services for stable performance.

Qualifications

• Excellent primary programming language skills.
• Proficient with Source Control and Code Review tools (Swarm, Perforce, Git, etc.).
• Good knowledge of Project Management Software (JIRA, Confluence, etc.).
• 8+ years of experience in the production of high-scalability online services. Domain doesn't have to be video games as long as user numbers are high: scale matters above all else.
• Have been involved in at least 1 or 2 shipped products or services from start to end including LiveOps.
• Other relevant domains to look into: content distribution, ad-tech, news, mobile gaming, finance.
• FAANG (or adjacent) experience is highly sought after.
• Strong knowledge with Docker, Kubernetes and at least one cloud-native environment (Amazon Web Services, Microsoft Azure, Google Cloud Platform).
• Extensive proficiency in multiple programming languages such as Python, Ruby, C#, Java and Rust/Go/Kotlin.
• Proficiency in SQL databases (e.g. Postgres) and Redis; both with an emphasis on scalability and resource efficiency.
• C/C++ skills: intermediate to advanced (not necessarily engine programmer-level; should be able to find, debug and fix their way around a C/C++ codebase).
• Understanding of client-server methodology.
• Deep understanding of scalability, security and maintainability considerations.
• Ability to write secure, reliable, understandable code.
• Strong mentoring skills.
• Strong verbal and written communication skills in English.

Nice to have:

• Understanding of Unreal Engine for game development
• Experience with OpenAPI and code generation tools
• Experience with monitoring stacks: Prometheus, InfluxDB, Loki, Grafana
• Video Game-specific experience
• Knowledge of OpenTelemetry for application monitoring

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