Job Duties:

Tubi, Inc. seeks a Senior Product Designer, responsible for delivering highly crafted user experiences which meet Tubi business objectives and customer needs, by partnering with cross-functional teams across the company.  Take ownership of the end-to-end product design (UX, UI, prototyping) of multiple features across one or more product areas.  Deliver both tactical and strategic design solutions and help drive the vision and strategy for that product area.  Be in-charge of creating best in class design experiences which are innovative and efficient.  Collaborate closely with the Research team to generate insights and with the Product and Engineering teams to build out the best possible solutions.  Specific duties include:  1) Partner with Research, Product and Engineering teams to identify, prioritize and scope product opportunities.  2) Generate user flows, prototypes and other design artifacts which help communicate solution hypothesis.  3) Collaborate with Research and Data Science teams to generate insights and use data to measure the impact of design decisions.  4) Garner approval from cross-functional stakeholders, manage and incorporate feedback, and drive towards consensus.  5) Craft elegant and scalable design solutions across web, mobile and OTT platforms that are aligned with best practices and fully compliant with engineering and accessibility requirements.  6) Work autonomously to identify new opportunities and build on top of existing investments.  Telecommuting is permitted from any location in the U.S.

Job Requirements:

Requires a Master’s degree in Computer Science, Information Technology, Human Computer Interaction, Design or related field, plus one (1) year of product design or related experience in building digital products, including experience in motion design; 10-foot design; animation; experiment-driven product development; and designing across multiple platforms including OTT.

*Specific skills: Also requires experience or knowledge in the following: 1) A/B testing and UX research; 2) Grids, type, interaction patterns and design trends; 3) Industry standard design tools including Figma, ProtoPie, Principle, Sketch, Photoshop and Illustrator; 4) Agile process and working with distributed teams; 5) Web and native platform technologies such as JS, Swift, Java and BrightScript; and 6) Computing and internet technologies such as HTML, CSS and React

*Any level of knowledge, experience and/or coursework in the specific skills is acceptable.

Telecommuting is permitted from any location in the U.S.

Must be legally authorized to work in the U.S. w/out sponsorship.

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is: $171,420.84 - $188,562 per year.  This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k)plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency. 

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City and our office in Seattle. Employees within the New York and Seattle metropolitan areas are expected to work from the designated office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of these areas are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC and Seattle offices increases productivity through more in-person collaboration where possible.

The Department: Design

In Design, we think comfort zones are the enemy of creativity.  A dynamic team of designers, engineers, researchers, our team blends beauty with tech to create a world-class product interface for our exchange. We are inspired by design, fueled by data, and obsessed with the user, both retail and institution.

The Role: Senior Brand Designer

As Senior Brand Designer, you’ll form the cornerstone of content. You’ll join a dynamic team of innovative visual and experience designers as well as developers, working to bring our user experience to the next level. The Senior Brand Designer will liaise directly with our Marketing & Communications teams to create the most compelling and creative ad, social, and video content. Most importantly, you’ll be responsible for defining how the world views Gemini, evangelizing and educating users about the innovative industry.

This designer will be focused on marketing and brand design while collaborating across the product design team. This individual will support business goals related to brand building, and brand recognition. They will also contribute to building the Gemini brand and have the ability to creatively express the brand across a variety of mediums.

Responsibilities:

• Work with the creative team in all stages of developing motion assets, from concept to development and final production
• Create and revise design of still frames and storyboards
• Work within the brand design team to develop our brand motion toolkit
• Work with product design team to craft UI motion behaviors and animations that orient, guide, and add delight for customers
• Utilize sound design to execute projects
• Delivery multiple mediums of work, spanning from 2D title and super animation, 2D/3D  motion design/animation that may be output for TV Broadcast, HD Video, social channels (Facebook, Instagram, Vimeo, Youtube, Twitter, etc)
• Address all necessary feedback and follow up with manager and our development team 
• Participate constructively in inter-department and cross-service line communications
• Execute design work to ensure final deliverables meet Gemini standards

Qualifications:

• Minimum of 5 years experience in motion and creative coding
• Is a master of Adobe Creative Suite (After Effects, Photoshop, Illustrator, etc), Cinema 4D, Figma, Lottie as well as emerging interactive design trends
• Demonstrates an in-depth, understanding of layout, typography, hierarchy, motion and interaction design
• Experience with animation for mobile app content
• Understands file compression, viewing specifications, and delivery of all media formats and channels
• Bonus: Experience as a creative coder and understanding of HTML, CSS, JavaScript
• Collaborated with Creative Directors, Art Directors, and Copywriters to develop stories and create storyboards and design elements
• Experience concepting unique ideas for video and motion graphic assignments and/or advertising campaigns.
• High level of craft and attention to detail is required
• Excellent time management with strong organizational, communication and conceptual thinking skills
• Team player and self-starter with a hunger for collaboration across all disciplines of design, marketing, product and engineering
• Ability to balance and prioritize multiple projects simultaneously in a fast-paced, ever-changing environment
• Hard worker with a heavy dose of humility
• A portfolio of relevant design work is required for consideration

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $95,000 - $119,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

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Your Crew

After successfully helping millions of people to find the right jobs for them in recent years and growing rapidly, we now want to take our UX to the next level. Join us on this journey and become part of our cross-functional product teams. Create real added value for our customers and make their daily interactions with our products more valuable and meaningful.

Your Role

As a UI/UX Designer (m/f/d), you will conceptualize and design complex digital B2C job search products. To achieve this, you will work closely with our customers and use the latest research methods to understand their problems and needs.

Your Course - and what we expect from you

• You are responsible for the UI/UX design for desktop and mobile view of our platform .

• You identify options to make our products more valuable, meaningful, and frictionless.

• You use user research to analyze and understand customer pains and needs.

• You design customer-centred experiences and evaluate concepts iteratively with the help of prototypes at different stages of development.

• You will find solutions to complete customer jobs with less friction, communicate content more clearly and make the user experience more emotional.

• You support your Figma designs in delivery by providing product managers and engineers with clear input as part of daily collaboration.

• You will further develop our design system in a team with other product designers and continuously optimize our design processes.

Your Equipment

• You bring your own mix of skills from more than 3 years of design and research experience. We are looking forward to your meaningful portfolio!

• An iterative and explorative approach, empathy with our users, quantitative as well as qualitative analysis are part of your repertoire.

• You can clearly explain your approach to design, research and analysis and thus enrich our design rounds.

• You have good experience in responsive design and a deep understanding of UI/UX design and design systems to ensure outstanding functionality on various devices.

• You are proactive and enjoy contributing your own ideas and driving things forward.

• You are experienced in the further development of design systems.

• You are proficient in English. If you also speak German - great.

Would you like to work full-time in a permanent position? Awesome. You are very welcome. Or would you prefer to work at least 3 days a week as a freelancer? That's also possible. Let's talk about it.

What you can expect on board:

• Become part of one of the fastest growing global job portals that takes UX to the next level for our customers. Develop yourself optimally in this exciting environment by working with experienced colleagues and through coaching.
• A close-knit international crew that fosters a collaborative and inclusive work environment.
• Competitive compensation package, commensurate with your skills and expertise.
• Flexible working hours and remote work, giving you the freedom to steer your work-life balance.
• Opportunities for professional growth and development, with support for attending conferences and acquiring new skills.
• Exciting projects that push the boundaries of web development and offer the opportunity to leave a lasting impact.
• Outstanding team events like our annual JobLeads Sailing-Week in the Mediterranean and regular team meet-ups at interesting locations across Europe.
• Extraordinary blend of the safety and professionalism of an established company and the agility and speed of a startup.

???? Overall description

As our first Finance Hire at Lumos, you will own all things number-related ???? You will have the opportunity to shape how we set our annual targets, define internal processes, contribute to key new business initiatives, and work closely with our leadership team and Board of Directors.

✨ Your Responsibilities

• Investor Relations: Assist in key Investor Relations functions, such as quarterly Board Meetings reporting and preparation, fundraising, and managing banking relationships.
• Strategic Finance: Work cross-functionally to analyze long-term implications of near-term decisions that unlock new potential product and revenue opportunities (ie. new channel forecasts or SKU Pricing) or decrease expenses (ie AWS).
• Finance Operations: Not only own and improve current workflows but also identify process opportunities (such as PO purchase, Compensation Reviews, Quota tracking, etc) and build scalable solutions that solve for today’s challenges while building for tomorrow’s.
• Sales Finance: Work closely with sales leadership to define and measure annualized targets, conduct analyses, support and guide large enterprise deal structuring, and provide quarterly revenue forecasts.
• Financial Planning & Forecasting: Manage operational revenue and expense models to guide business decisions and growth. Lead annual finance planning process, forecasting and resource allocations. Conduct quarterly budget v actual reviews with business partners.
• Accounting: Oversee all accounting operational functions including, but not limited to , managing external accounting firm, ensuring timely monthly closes, and managing internal control systems.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

The role: 

The Sr. Manager, Brand Design will play an integral role as part of our Marketing organization by providing brand and creative guidance cross functionally throughout Newsela. Reporting to the Vice President of Marketing Communications and Public Affairs, you will provide creative direction by ideating and creating marketing campaign creative wrappers. You will manage a team of 3 designers and their work across various disciplines, while also operating as a senior creative contributor when needed to create documents, illustrations, website designs, etc. You will work cross functionally partnering closely with Marketing, Sales, Customer Success, and Product Design.

Why you’ll love this role:

• Joining our growing Marketing team, you’ll have the opportunity to join a fast-paced environment that challenges your creative skills while helping other creatives grow
• You’ll have the opportunity to grow, particularly in building out creative concepting portfolios that span events, digital media, and brand/sub-brand work
• You’ll have a deep and direct impact on the public appearance of Newsela and it's brands. Your work is seen and felt by all current and prospective Newsela users

Why you’re a great fit:. 

• You have 8+ years of experience with at least 2 years managing a team 
• You are able to adapt quickly to a fast-paced environment
• You have a strong eye for design and a robust design skill
• You have experience with Adobe Creative Suite (Illustrator, Photoshop), Figma, and Google Suite
• You have experience with design operations planning
• Bonus if you have experience in the tech space or edtech space 

Why you’ll love working at Newsela:

• Health & Wellness: Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
• Work From Home: Almost all of our roles are fully remote - tech stipend included!
• Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
• Time Off: Flexible PTO to recharge, including Sabbatical Leave 
• Professional Development: Annual stipends for continued learning and education 
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

Base compensation range: $115,000 - $125,000. Total compensation for this role also includes incentive stock options and benefits. This compensation range may be adjusted based on actual experience. 

As a Support Engineer at Lumos, you have the opportunity to be a founding member of our Support function. Partnering with the Solutions Engineering team as well as Customer Success Managers, our goal is to find the equilibrium between quantity and quality, where speed and accuracy are our best offense and defense. As Lumos grows its client base by more than double this year, your role is essential to the success of our customers. Enablement, troubleshooting, and clarity of communication are pillars in your everyday interactions. In the Support Engineer role, you’ll not only report into the Support Engineering Lead, but you’ll partner with them in developing clear swim lanes for Support at Lumos and truly shape the future of the team.

✨ Your Responsibilities

• Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction.
• Troubleshooting Complex Technical Errors: Lumos is still early in its development, and we’re rolling out new features often. With this level of innovation can also introduce unexpected behaviors. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed.
• Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development.
• Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

????Pay Range

• $85,000 - $115,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

Thank you for considering us - we're flattered! ???? ????

The Savings team at Lumos is building a Spend Management Platform - a 360 view of SaaS spend. Think of your personal finance app, but for businesses.  Our mission is to maximize our customers’ ROI on SaaS investments ????.

Lumos has unique potential in this space due to our platform approach - our App Store and Access Review products allow us to link access and usage to spend data, empowering customers to make effective, data-driven decisions.

The Savings team tackles a lot of interesting problems related to automating document transcription with state of the art LLMs, modeling complex finance related schema, and matching together spend orders (e.g. contracts) and actuals (e.g. invoices, expenses). We are looking for a highly motivated staff engineer who can help build the foundation for the future of our Spend Management Platform ????️. This is a leadership position within the engineering organization.

✨ Your Responsibilities

• Take ownership of our core architecture and data models for spend management.
• Design robust data pipelines to power our spend management products.
• Implement automation (via fine-tuned and foundational models) to ingest spend data from pdfs.
• Own our regression testing strategy for our AI interfaces.
• Define and iterate on our north star architecture, partnering with our foundations and product platform teams.
• Uplevel the team by setting technical best practices and mentoring engineers.

????Pay Range

$185,000 - $240,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

???? What We Value

We care much more about your motivation and excitement to grow into the role than we care just about your CV. Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

We strongly encourage individuals from underrepresented groups to apply. ????

​​About the Role:

We are looking for an Email Developer & Designer Contractor to join our storefront design team. You will work closely alongside Design, CRM, and Product Management to design, develop, and maintain the emails that make up our full suite, including promotional, lifecycle, and transactional communications. We’re looking for someone who’s excitement to design beautiful, user-focused emails is matched by their excitement to hand-code their designs in custom HTML/CSS that is fully responsive across devices and renders across email clients. This person is highly collaborative and enjoys assisting with projects in addition to owning their own. This role will work alongside our Sr. Email Developer & Designer to help in executing emails from brief to deployment.

You Will:

• Partner with the Sr. Email Developer & Designer to design and develop email templates across all product categories and user lifecycle stages
• Maintain emails by making edits to existing and new templates as they move through stakeholder feedback rounds
• Refine code to dynamically display email designs beautifully across all devices and clients
• Execute operational tasks related to the email review process including organizing and submitting templates to stakeholders and responding to feedback

You Have:

• 4+ years of experience designing and coding emails
• Fluent in email HTML/CSS
• Ability to code fully responsive emails using media queries that render correctly across all devices
• Ability to code emails that display correctly across all email clients, including Outlook
• Experience designing a variety of different types of email templates, including promotional and transactional
• Experience designing in adherence to a design system and modular HTML/CSS library
• Experience designing with Figma and Photoshop
• Understanding of dark mode design and development optimization 
• Strong attention to detail and ability to translate an email design into code with pixel perfection
• Thrive in a collaborative environment and enjoy assisting with all stages in the brief to deployment workflow process of email creation

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

This is a 9-month independent contractor position. The anticipated compensation for this role will be between $2300 and $2900 per week. These fees are subject to adjustment based on a range of factors including skill set, experience and training, and geographic location.

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​​About the Role:

We are seeking a highly talented Senior Graphic Designer to join our creative team and support marketing efforts across the Hims & Hers brands. As a Graphic Designer, you will be mainly responsible for creating visually stunning and engaging designs for our digital marketing platforms. Your designs will play a crucial role in improving brand awareness and attracting our target customers. You’ll get to collaborate with other talented designers and help shape the visual identity of our brand through digital advertising.

You Will:

• Concept, design, and iterate on static and video ad campaigns across product categories
• Have ownership of the creative strategy behind your assigned product category as it relates to performance marketing 
• Create shot lists and art direction for capturing new content in our studio in NYC, as well as the opportunity to attend those shoots in-person and photograph the content yourself
• Help build a scalable, systems-first approach to designing ads in Figma, in order to create and optimize an efficient workflow.
• Work cross functionally with other designers, copywriters, and project managers to help maintain a constant flow of digital marketing assets
• Manage various projects and tasks simultaneously while maintaining high standards of design
• Stay up-to-date on current advertising trends and suggest concepts that push our brand forward and effectively engage our target audience
• Be comfortable working independently and trusted to take a proactive approach to your tasks
• Keep in mind, our design team is growing and we encourage a curious mindset that allows you to shape your role into one that’s focused on where your interests and business needs intersect!

You Have:

• Bachelor's degree or equivalent experience in Graphic Design
• Graphic design experience for both video and static ads
• 7+ of experience working on a fast-paced creative team or agency
• Strong portfolio showcasing a wide range of design projects, demonstrating creativity, technical skills, and attention to detail
• Extensive experience in Figma, Adobe Creative Suite (InDesign, Photoshop, Illustrator), and familiarity with task management software like Monday.com or Asana
• Experience using design systems, components, and auto layout in Figma. (If you’re a Figma wizard, we need you!)
• Strong foundational knowledge of layout, typography, & photo editing and how to best utilize those design elements in digital banner ads
• An interest in exploring how we can use AI tools to increase efficiency
• Familiarity with testing and iterating on ads to improve performance marketing metrics
• Enthusiastic self-starter who is resourceful & adaptable when working in a fast-paced environment
• Great communication in regards to managing your time, setting expectations, and presentation

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

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About the Role

As the first Product Operations Manager on this team, you’re stepping into a transformative role with the opportunity to help us define & scale our operations motion. Today, we have Product Managers, Engineers, and Customer Success teams handling data entry, quality assurance, analytics, and market intelligence, in order to provide customers with the data they need to save on SaaS costs.

In this role, you’ll own everything to do with our customers’ software spend data. You’ll create the processes needed to ensure that our customers can get a complete, accurate, and up-to-date view of their software spend during their first few weeks with Lumos, and that they have the insights they need to be successful for their lifetime with us. You’ll play a key role in shaping the product operations function at Lumos, helping us scale the team as we gear up for rapid growth.

✨ Your Responsibilities

• Build Scalable Processes: Lumos supports hundreds of customers with their daily spend management activities. You’ll be responsible for identifying + reporting on key KPIs that ensure our customers consistently have a high quality experience using the product, as well as establishing internal process needed to ensure this is the case.
• Lead by Doing: We are a small and scrappy team. Alongside your PM counterpart, you will be responsible for interpreting complex vendor agreements, transcribing their details into our system, and verifying that automatically transcribed agreements are accurate.
• Enable Customers with Data: Develop our internal database of pricing benchmarks & negotiation tips, ensuring that customers are getting the best price on their software renewals. Identify new and novel ways for our customers to save using Lumos data, and work with product & customer success to translate those insights to customer action.
• Influence Product Direction: Build subject matter expertise within the software spend management category, act as a “voice of the customer”, and share insights you’re learning with your engineering, product, and design counterparts. Collaborate with your EPD organization to improve our internal and in-product automation, shape the vision for how we help customers save on SaaS, and build a product that delights customers.

???? What We Value

We purposefully did not create a standard list of minimum qualifications because we care much more about your motivation, excitement, and potential to grow into the role than about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

*We encourage you to apply even if you think you might not be perfect fit! ????

Thank you for considering Lumos! ????

As Squarespace's first full-time Conversation Designer, you'll oversee the content in our Support Assistant chatbot. Our conversational AI strategy is in an exciting early stage, and there's a lot of room to take ownership, bring your expertise, and implement changes. You'll create conversation flows in DialogFlow, help design automated self-service actions, and fine-tune how we integrate generative AI into the experience.

You're perfect for this role if you're a content strategist who takes end-to-end responsibility for complex projects, has a team-oriented mindset, and cares for the details in every string of text. You can cut through the AI industry hype and extract what's useful for our customers.

You'll sit within the Customer Operations Content team alongside knowledge base and internal content writers. You will report to the Senior Content Team Manager and can work remote in select US states or in our New York office.

You'll Get To...

• Manage conversation design for our support chatbot built in DialogFlow, from research to implementation.
• Experiment with new conversation flow ideas and process improvements.
• Use analytics, support volume trends, and AI training tools to identify and close gaps in the automated support experience.
• Play a key role in integrating generative AI, enhancing the bot with self-service actions, and scaling automated support into new channels and languages.
• Stay informed of new Squarespace product and policy changes, so you can train the chatbot on the latest information.
• Design solutions to ensure the scalability and reliability of the chatbot's library of content.
• Delegate bot maintenance tasks to KB writers and other teammates.
• Coordinate your own projects and cross-functional work using Jira.
• Provide vision, expertise, and influence about conversation design decisions.
• Collaborate with Help Experience Product/Engineering/Design, KB writers, and Customer Operations leaders.

Who We're Looking For

• 2+ years of experience as a conversation designer, prompt engineer, or a similar role
• 3+ years of additional relevant experience, which can include either:
  • Technical writing or UX writing
  • Product design or UX design
  • Systems administration (Zendesk or CRM)
• Experience creating customer flows using chatbots and other automated support tools
• Experience with DialogFlow or comparable language/intent chatbot builders, such as GCP, Azure, or Amazon Lex
• Applied knowledge of conversation design and support content strategy principles
• Understanding of NLP, training ML models, and payloads
• Understanding and points of view on implementing generative AI for support automation
• Experience with collaboration and project management tools like JIRA and Figma
• Experience using metrics to influence your work and assess outcomes
• Experience leading projects through collaboration and technical consultation.
• Plus: Familiarity with JSON and the basics of a state machine
• Plus: Experience with Zendesk
• Plus: Experience with Figma
• Plus: Experience in customer support or other customer-facing roles

How to apply

• Submit a portfolio with examples of past work. Your portfolio should highlight your experience creating and writing for automated or conversational support experiences.
• Please upload a cover letter.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums 
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• Access to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)

Cash Compensation Range: $72,500 - $127,650 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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