Position Overview: 
We are seeking a highly skilled Principal Software Engineer with over 12 years of experience and a strong background in software design. The ideal candidate will be passionate about creating scalable, efficient, and maintainable software solutions. As a Principal Software Engineer, you will lead the design and development of complex systems, mentor junior team members, and collaborate closely with cross-functional teams to deliver high-quality software products. 

 Responsibilities: 

• Lead the architecture and design of large-scale software systems, ensuring scalability, reliability, and performance. 
• Provide technical leadership and guidance to development teams, mentoring engineers and promoting best practices. 
• Collaborate with product managers, designers, and other stakeholders to translate business requirements into technical solutions. 
• Drive innovation and continuous improvement in software development processes and methodologies. 
• Conduct code reviews, identify areas for improvement, and enforce coding standards and best practices. 
• Stay updated on industry trends and emerging technologies, evaluating their potential impact on our products and development practices. 
• Troubleshoot and resolve complex technical issues, working closely with cross-functional teams to ensure timely resolution. 
• Participate in hiring and onboarding activities, helping to build a strong and diverse engineering team. 

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 12+ years of experience in software development, with a strong emphasis on software design and architecture.
• Proficiency in multiple programming languages, such as Java, Python, C++, or similar. 
• Deep understanding of software design principles, patterns, and best practices. 
• Experience with cloud technologies (e.g., AWS, Azure, GCP) and microservices architecture. 
• Strong communication and leadership skills, with the ability to effectively collaborate with cross-functional teams.
• Proven track record of delivering complex software projects on time and within budget. 
• Experience with Agile development methodologies and tools (e.g., Scrum, Kanban, JIRA).
• Excellent problem-solving skills and a proactive attitude towards addressing technical challenges.
• Strong commitment to quality, with a focus on writing clean, maintainable, and efficient code. 

Preferred Qualifications:

• Experience in a leadership or technical leadership role, managing a team of engineers. 
• Knowledge of DevOps practices and tools for CI/CD, automation, and infrastructure as code. 
• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes). 
• Experience in the development of distributed systems, real-time processing, or big data technologies. 

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within Canada) regardless of any specified location above. 

About The Team

Our team consists of a diverse group of very talented Quality Engineers who work with one of the largest developer groups in the organization. We span across four different scrum teams, working on various aspects of the Life360 app like payments & subscriptions, new features, internationalization & localization, revenue generating rapid experimentation, scaling experiments into features, and much more. Our team takes a lot of pride in delivering a high-quality product while we continuously try to shift left to test earlier in the product lifecycle.

About the Job

As a Sr. SDET, Mobile at Life360 you'll be solving big quality challenges, coaching Software Engineers and Product Managers in the art of quality testing, and helping to create a long-term vision of mobile automation for our Life360 members. You are a hands-on person, with the ability to work on multiple projects and processes. This isn't just about testing, we want you to help us create a better product and proactively improve our quality efforts on the whole.

We have an amazing stack and need someone who can build innovative solutions via automation.

What You’ll Do

• Build testing automation for the features under development and be able to collaborate on test plans and cases based on product requirements and technical specifications while participating in the software development life cycle from beginning to end.
• Improve mobile QA efficiency by facilitating the development of new tools and processes.
• Work with stakeholders to craft test strategies, test cases, and test scenarios for products under test.
• Be a strong quality advocate, collaborating closely with software engineers, designers, and product managers for systems testability and design.
• Review and update test automation for existing products and features. 
• Monitor product and/or feature-level quality health metrics (testability, test health, test coverage, etc).
• Work with development teams to define testing protocols for new features as they are designed and developed.
• Provide detailed bug reports to the Engineering Team using JIRA.
• Execute regression and share the results with the stakeholders.

What We’re Looking For

• 5+ years of experience testing and building automation mobile applications.
• 3+ years of experience with Appium automation.
• 2+ years of experience in working with offshore teams.
• Strong understanding of mobile technology and SDKs with coding experience in Java strongly preferred. Candidates with experience in Kotlin, C#, Swift, and Python will also be considered.
• Extremely organized with excellent communication skills and solid presentation and reporting skills.
• Self-motivator, who can work independently, is able to learn quickly, meets deadlines, and demonstrates problem-solving skills.
• Effectively communicate technical information in a clear and concise manner and ability to coordinate cross-team efforts.
• Experience with agile development methodology.
• Experience with developer tools like git, Maven, and Jenkins.
• Combination of solid in-depth knowledge of quality assurance, a solid understanding of web/mobile technology, and testing toolkits.
• Experience manually building apps onto the simulator or devices with Xcode and Android Studio, as well as knowledge of automation tools like Espresso, XCUI Tests, and Appium.

Bonus Points

• Strong communication skills - this will be an extremely cross-functional role.
• Technical fluency: ability to quickly learn new systems and dive into tough problems.
• Natural curiosity and ability to break software.
• Tenacious approach to finding the most difficult bugs.
• Solid understanding of software concepts and mobile apps.
• Experience in testing mobile apps and/or SDKs.
• Experience working on different applications and operating systems: iOS and various flavors of Android.
• Ability to work independently and within a testing team.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well being
• Flexible PTO, 13 company wide days off throughout the year
• Winter and Summer Week-long Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Be a Good Person - We have a team of high integrity people you can trust. 
• Be Direct With Respect - We communicate directly, even when it’s hard.
• Members Before Metrics - We focus on building an exceptional experience for families. 
• High Intensity, High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

____________________________________________________________________________

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within Canada) regardless of any specified location above.

About The Team

Our team consists of a diverse group of very talented Quality Engineers who work with one of the largest developer groups in the organization. We span across four different scrum teams, working on various aspects of the Life360 app like payments & subscriptions, new features, internationalization & localization, revenue generating rapid experimentation, scaling experiments into features, and much more. Our team takes a lot of pride in delivering a high-quality product while we continuously try to shift left to test earlier in the product lifecycle.

About the Job

As a Sr. Software Quality Engineer, Mobile at Life360, you'll be solving big quality challenges, coaching Software Engineers and Product Managers in the art of quality testing, and helping to create a long-term vision of quality features for our Life360 members. You are a hands-on person, with the ability to work on multiple projects and processes. This isn't just about testing, we want you to help us create a better product and proactively improve our quality efforts.

What You’ll Do

• Build testing strategies for the features under development and write test plans and cases based on product requirements and technical specifications while participating in the software development life cycle from beginning to end.
• Review and update test plans for existing products and features.
• Monitor product and/or feature-level quality health metrics (testability, test health, test coverage, etc).
• Be a strong quality advocate, collaborating closely with software engineers, designers, and product managers for backend testability and design.
• Work with development teams to define testing protocols for new features as they are designed and developed.
• Execute regression and share the results with the stakeholders, providing detailed bug reports to the Engineering Team using JIRA.

What We’re Looking For

• 5+ years of experience testing and building automation mobile applications, with a strong understanding of mobile technology and SDKs.
• 2+ years of experience in working with offshore teams.
• Willingness to attend a weekly 9 AM Eastern Time meeting.
• Strong communication skills are important because this will be an extremely cross-functional role.
• Technical fluency: quickly learning new systems and diving into tough problems. 
• Natural curiosity and ability to break software & a tenacious approach to finding the most difficult bugs. 
• Solid understanding of software concepts and mobile apps and/or SDKs.
• Experience working on different applications and operating systems: iOS and various flavors of Android.
• Ability to work independently and within a testing team.

Bonus Points

• Extremely organized with excellent communication skills and solid presentation and facilitation skills. An affinity for proper documentation is a plus.
• Self-motivator, who can work independently, learn quickly, meet deadlines, and demonstrate problem-solving skills.
• Effectively communicate technical information clearly and concisely and the ability to coordinate cross-team efforts.
• Combination of solid in-depth knowledge of quality assurance, a solid understanding of web/mobile technology, and Testing Toolkits.
  Experience with developer tools like git, Maven, and Jenkins, some coding experience in Java or Kotlin, C# or Swift, or Python.
• Experience manually building apps onto the simulator or devices with Xcode and Android Studio, as well as knowledge of automation tools like Espresso, XCUI Tests, and Appium.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well being
• Flexible PTO, 13 company wide days off throughout the year
• Winter and Summer Week-long Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Be a Good Person - We have a team of high integrity people you can trust. 
• Be Direct With Respect - We communicate directly, even when it’s hard.
• Members Before Metrics - We focus on building an exceptional experience for families. 
• High Intensity, High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status. 

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

____________________________________________________________________________

What you’ll do 

In a few words… 

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning… 

Our Quality Assurance & Oversight team is key to implementing new clients, testing claims within their respective lines of business and ensuring all claims are paying out correctly. The Quality Assurance team ensures test cases and scripts are developed on the requirements clientshasspecified and while designing quality review processes with other departments. Along with them, the Product Quality team leverages these skills and functions by focusing on all Abarca related products and software services by collaborating with Product Teams.            

As ourSeniorProduct QualityAnalystyou will partner with the Product Team to ensure that business requirements originating from them are developed accurately and configured into our claims adjudication platform, while the Quality Assurance Analysts and Software Testers support the development and testing. You will execute all business functional testing activities to ensure the quality of each client’s pharmacy benefit design and that all new logic integrates with other plans’ programs. As such, understanding those requirements, designing, and defining testing scenarios, executingthemand documenting them will be an important aspect of your role. Due to the hands-onlevelyou will take on in this role, the team will support your developing knowledge of both technical and operational sides of the business as you make recommendations on corrective actions and process improvement for testing and monitoring. 

The fundamentals for the job… 

• Optimize testing and monitoring activities to ensure the quality of the systems and processes supporting the company’s operation. 
• Develop into a subject matter expert (SME) on certain lines of business and adjudication logic whilestaycurrent with regulatory guidelines. 
• Develop, document, and execute test plans, and test cases and scripts based on business functional requirements (independent of Software Test Engineer test plan). 
• Analyze, document, and report on test results to business stakeholders and SDLC teams. 
• Document and track issues identified during testing activities to ensure defect resolution and testing completion. 
• Perform functional testing of the specific adjudication changes being requested, their integration with the specific client rule being tested and related impact to other products. (e.g.member portal, platform visualization). 
• Review executed test results with Scrum team, business users, and requestors to ensure acceptance and approval of the results.
• Log all documentation of test plan execution and results in a centralized area available for all SDLC teams.
• Contribute to the business requirement gathering process by identifying missing requirements based on test-cases development and testing experience.
• Collaborate in the development of new ideas and requirements to resolve testing and system’s issues, and improve current systems based on testing results. Collaborate with the Software Test Engineering team to develop and improve testing strategies, techniques, procedures, and tools
• Participate in product grooming and refinement meetings to gather understanding of new system functionalities and requirements that will require testing and monitoring.
• Team up to support users during issue-solving activities, and day-to-day system operation. 

 What we expect of you 

The bold requirements…  

• Bachelor’s degreeorMaster’s Degreein Business, Engineering, Healthcare, or related field. (In lieu of a degree, equivalent relevant work experience may be considered.) 
• 6+yearsexperiencewithprogram testing (claims processing testing), quality assurance practices and tools. 
• Experience in pharmacy benefit manager (PBM) setting. 
• Experience as a detail-oriented problem-solver, able to quickly spot trends and discrepancies. 
• Experience analyzinglarge data sets while able to use dashboard tools (e.g.Tableau, QVW and Excel tools). 
• Experience leveragingstrong analytical and critical thinking bybeing,innovative, accountable and a team worker with a desire to be challenged. 
• Experience with Microsoft Office products (e.g.Excel, Power BI). 
• Excellent oral and written communication skills. 
• We are proud to offer a flexible hybrid work model which will require certain on-sitework days(Puerto Rico Location Only).  

Nice to haves…  

• Experience with software development life cycle (SDLC),quality assurance (QA)andSQL Management Studios. 
• Experience operational standards and processes for healthcare, pharmacy, pharmacy benefit management, Medicare Part D, and Centers for Medicare and Medicaid Services (CMS) regulations.  

Physical requirements… 

• Must be able to access and navigate each department at the organization’s facilities. 
• Sedentary work that primarily involves sitting/standing. 

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen. Abarca Health LLC does not sponsor employment visas at thistime” 

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails. 

 #LI-AMBT1 #LI-REMOTE 

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s CoE is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!

Acquia’s products run 100% on Amazon Web Services using EKS, EC2, CloudFormation, Terraform and various other technologies and best practices. Since each product is built and maintained by its own engineering team, the ideal candidate for this position would need to be proactive in familiarizing themselves with those services and have the ability to coordinate and collaborate with multiple teams.

About the Team: The Observability team plays a pivotal role in ensuring the smooth functioning and performance optimization of all our systems. We are a dynamic team of engineers dedicated to providing centralized Observability solutions to empower all teams within the company. Acquia is seeking an Associate Software Engineer who can help lead our efforts to revolutionize the way we build, test, operate and monitor our cloud-based products and services. 

As an Associate Software Engineer, you will…

• work on a wide range of core internal systems, tooling and automation around logging, monitoring and traceability
• work with your team to develop far reaching modules that have scalability and availability at their core
• contribute to our efforts to revolutionize the way we build, test, operate and monitor our cloud-based products and services
• maintain an understanding of system functionality and architecture, with a strong focus on the operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc)
• collaborate with your team members to review their work and have your work reviewed in turn
• work with other teams in deciding, developing integrations with other subsystems
• participate in Scrum software development lifecycle
• provide product support to internal and external stakeholders
• work in a team environment where your team owns and operates the services you build

You’ll enjoy this role if you…

• like solving complex challenges for scalable, low latency systems
• enjoy solutioning for a Cloud native environment
• enjoy collaborating with multiple stakeholders
• have a passion for DevOps

What you’ll need to be successful…

• Have 1+ years of software development experience with time spent working on Cloud technologies (AWS, Google Compute, Azure). AWS with Kubernetes is greatly preferred
• Understanding of programming languages such as Golang, PHP, Ruby or similar.
• Comfortable navigating unix/linux based operating systems
• Familiarity with Kubernetes, OpenTelemetry, Collectd, Fluentd, Prometheus, Sumo Logic, Grafana, New Relic, Cloudwatch, Splunk, Nagios or willingness to learn.
• Strong interest in building and operating distributed systems and/or service oriented architectures.
• Passion for Devops processes and tools (Jenkins), distributed configuration management systems (Ansible, Puppet) and maintaining infrastructure as code (Terraform, Cloudformation)
• Strong communication and collaboration skills.
• Ability to work effectively in a team setting.

Extra credit if you…

• hold AWS certifications
• have hands on experience with Docker, K8s or equivalent
• have a mindset to automate repetitive tasks 

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. 

About the Role

The Program Manager will coordinate business, product and engineering leaders to ensure alignment across projects and initiatives, so that SonderMind teams can iterate quickly against our product roadmap, delighting our customers, and ensuring our executive team can communicate progress and value efficiently to our Board of Directors and investors.

You will coordinate the planning, execution and delivery of key roadmap objectives, always focused on creating feedback loops and removing impediments. This requires strong relationship, organizational and communication skills, as well as the ability to think critically across multiple initiatives.

Essential Functions 

• Organize, manage, and communicate status of cross-functional Technology projects across multiple value streams. This includes areas such as AI, service integrations, enterprise services, and therapy client/provider lifecycle.
• Utilize Initiative Lifecycle to ensure programs are moving efficiently from discovery to delivery. Coordinate and escalate any risks or blockers.
• Lead quarterly and continuous planning discussions with product, engineering and business leaders, including periodic business reviews and monthly steering meetings. 
• Ensure alignment to and progress is tracked against the Tech Product Roadmap and OKRs.
• Program-level risk identification, escalation and management.
• Cross-program coordination with other program managers to identify streamline operational processes for the Technology department, and address gaps and concerns within the project teams and development teams.
• Ensure that stakeholder teams are operationally ready for test and production releases.
• Be a leader in change management as SonderMind grows.

What does success look like?

• You build deep connections with leaders across the business to ensure that all parties have the correct amount of context and involvement in the product roadmap and vision. 
• You quickly identify breakdowns in communication, culture, or process, and intervene or escalate these issues through appropriate channels. 
• You ensure that planning and discovery is efficient and any blockers are escalated so that requirements and scope can be defined.
• You are accountable for ensuring initiatives are scoped and on track based on estimated delivery timelines.
• You are accountable for ensuring initiatives are measured and results are communicated in a clear and timely manner across the business.
• You have a strong sense of ownership related to program and initiative delivery. 
• You are responsible for assessing and communicating risks to various stakeholders on a regular basis.

Who you are? 
Skills, experience, and education that is needed for this person to be able to succeed in this role 

• 5+ years of program or project management in a technical role or relevant experience.
• Knowledge of Agile methodologies, such as Scrum and Kanban and the ability to apply those methodologies.
• Experience working within the software development lifecycle. 
• Experience using Jira and Confluence for work management and documentation.
• Experience facilitating stakeholder and executive-level meetings and discussions to drive outcomes.

Our Benefits

The anticipated salary range for this role is $88,000-125,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off 
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave  (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

About the Role

The Zendesk Administrator - Customer Support Systems will be responsible for work across teams and organizations to ensure that the architecture and design are of high quality, stable, scalable and reliable. You would drive the technical design and best engineering practices through design reviews, architecture reviews, user validation activities and business customer interactions. 

The candidate will be responsible for identifying and implementing process improvements in the customer support domain. A strong expertise in Zendesk for service CRM will be key to success in this role.

This is a multi-faceted role where you will work multi-functionally with our Customer Support, SalesOps, OrderOps, PeopleOps, Legal, Workplace, Customer success , Product, Growth, Marketing, and Finance teams. 

This role is open to candidates residing in the Canada, Mexico, or the US except the San Francisco Bay Area (125 mi. radius from 1 De Haro St, San Francisco) and NYC Metro Area (50 mi. radius from 131 W 55th St, New York).

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara. 

In this role, you will: 

• Manage, design, configure, test, deploy, and support in Customer Support ecosystem comprise of Zendesk, Twilio, Assembled, AgentConnect and many other technologies
• Partner with Business Systems Analysts and Product Manager to shape product definition and requirements so that configurations or interfaces can be built in a flexible, extensible, and robust way in addition to assisting in driving technology vision, strategy and roadmap to build enterprise capabilities (scalability, fault tolerance, extensibility, maintainability etc.)
• Lead and mentor technical teams in a continuous Agile approach of integration dev/deploy format
• Create, update and manage tasks & stories in JIRA to support day-to-day requests, system issues and timelines
• Support with high expectations and provide feedback on configuration, code and architectural approaches implemented by the team
• Implement critical interfaces and complex modules of the systems and features while assisting the business and tech teams with disassembling, designing and configuring Zendesk to meet and address technical requirements and resolve current process issues
• Maintaining multiple sandboxes and keeping them up to date with code, configuration and data
• Onboarding and offboarding users and maintaining roles and permissions
• Monitor any incidents/outages with Zendesk and share with audience while taking ownership of the resolution
• Partner with the software vendors, staying up to date on the new features and technologies, driving and performing the assessment of features for business applicability and implementing the features.
• Implement state of art monitoring to maintain the systems 100% up time
• Provide On Call support as per the team roster

Minimum requirements for the role:

• 4+ years of Zendesk experience as an administrator of the system
• Ability to translate business requirements into technical deliverables
• Strong experience and understanding of Zendesk and out of the box features and capabilities
• Previous hands-on experience developing mid-tier API systems merging different third-party systems together. Experience with the Zendesk API suite is a huge plus
• Ability to write technical specifications, define business solutions, convey ideas to business users in a meaningful yet insightful manner is extremely important
• Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision
• Excellent communication skills and proven success in a dynamic and collaborative environment
• Strong problem solving skills
• Bachelor's degree in Computer Science or equivalent

An ideal candidate also has:

• Highly organized, detail-oriented, and able to work independently.
• Certifications: Scrum certification, Zendesk Support Administrator Expert
•  Solid understanding of Zendesk Explore
• Experience in developing and supporting data warehouses, business intelligence and other dashboard/reporting
• Experience with Python and/or JavaScript and at least one public cloud platforms such as AWS, Azure, Google, Rackspace, or other related cloud platform

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

184,000 - 266,000 USD

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.