Job Description

Your job will be to develop a part of a distributed system that serves the hospitality industry. It is a solution that allows hotel employees or hotel managers to handle various activities such as managing reservations, payments and hotel services within the hotel or between hotels. The system consists of many domain-oriented microservices developed under a few cross-functional teams.

Technologies we use:

• React ecosystem
• SCSS
• Web Components, Stencil
• Jest, Testing Library, Enzyme, QUnit
• Webpack, Babel
• TypeScript
• Gitlab
• Docker and Docker Compose
• Design patterns and clean code practices (OOP, SOLID)

Key Areas of Responsibility:

• Deliver highly customizable features and widgets
• Developing and maintaining software features based on visual mockups and UX descriptions
• Writing tests
• Delivering high-quality code, which is both functional and performant
• SOLID understanding of best practices, processes and design patterns in software development
• Contributing to the infrastructure that the team leverages for development
• Code reviewing

Qualifications

• Minimum 5 years’ experience as JavaScript or Front-End Developer
• Advanced understanding of JavaScript ES6/TypeScript
• General awareness of web application performance best practices
• Experience in work with or contribute to a JavaScript based build system (e.g., Babel, Webpack)
• Experience with React, React Hooks
• Having experience with further Front-End technologies is nice to have but not necessary
• Interest in testing, review and code quality
• Good knowledge of: HTML5, CSS3, SCSS, Jest/Enzyme, Web Components

See more jobs at Shiji Group

Apply for this job

Job Description

Your job will be to develop a part of a distributed system that serves the hospitality industry. It is a solution that allows hotel employees or hotel managers to handle various activities such as managing reservations, payments and hotel services within the hotel or between hotels. The system consists of many domain-oriented microservices developed under a few cross-functional teams.

Key Areas of Responsibility:

• Deliver highly customizable features and widgets
• Getting requirements about functionalities, developing and maintaining software features based on visual mockups and UX descriptions in scrum manner (sprints, grooming, planning, retrospective sesssions)
• Working with the newest technologies, best practices and patterns in software development
• Delivering high-quality code, which is both functional and performant
• Writing tests
• Code reviewing
• Contributing to the infrastructure that the team leverages for development
• Contributing in design of solutions with team members
• Sharing knowledge with other developers
• Working with microfrontends and microservices in multi-region environment

Our Daily Work

• we work in iterations with refinements, plannings and retrospective meetings
• we use Gitlab to sync the code with develop and master branches, and create feature branch for each User Story
• we commit daily and use CI/CD using Gitlab
• we open merge requests and wait for review for other team members before merge
• we use docker and docker compose for local development and deployment of all microservices
• we use Teams to communicate and or participate in meetings with other team members
• we cooperate with UI/UX department to provide user the best possible looks and feel of application
• we create NPM internal packages to share work with others, create design systems and avoid repetitions

Technologies we use:

• React ecosystem
• SCSS
• Web Components, Stencil
• Jest, Testing Library, Enzyme, QUnit
• Webpack, Babel
• TypeScript
• Gitlab
• Docker and Docker Compose
• Design patterns and clean code practices (OOP, SOLID)
• Ember

Qualifications

• Minimum 4 years’ experience as JavaScript or Front-End Developer
• Advanced understanding of JavaScript ES6/TypeScript
• Good knowledge of HTML5, CSS3
• Experience in work with or contribute to a JavaScript based build system (e.g., Babel, Webpack)
• Experience with React ecosystem (React hooks)
• Interest in testing, review and code quality
• Familiar with Git
• SOLID understanding of best practices, processes and design patterns
• Open mind, contribution in discussions and good communication, especially inside of the team
• Participation in designing solutions
• Readiness to share knowledge and help team members
• Self-reliance in daily work but also willingness for asking for help
• Good English, both written and spoken

Nice to have but it is not a must:

• Basics of linux, docker
• Experience with form libraries
• Knowledge of Functional Programming and Object Oriented Programming

See more jobs at Shiji Group

Apply for this job

Job Description

• To work with existing and potential Shiji Enterprise Platform customers to achieve ongoing revenue opportunities. Liaise with other members of Shiji to ensure effective and efficient coordination between departments, entities and sister companies in support of business development and sales.
• To represent qualified customer requirements and business plans to Shiji management for inclusion in development plans and develop a trusted relationship with customer’s corporate management team and end-users, and to provide technical consulting to customers to identify solutions and functionalities fulfilling their business need.
• To be the information hub that provides product knowledge to customers, and knowledge on customers’ eco-system, integration points and business practices and requirements to internal Shiji teams. Work with existing key and strategic customers to achieve ongoing revenue opportunities.
• Ensure account governance is maintained (Quarterly Reviews, Monthly Updates, Status calls, Events etc). 
• Represent qualified customer business plans to Shiji’s business management for inclusion in development plans and strategic alignment.
• Communicate progress of development, delivery and implementation project status when required.
• Have commercial awareness to handle and manage all customer initial inquiries.
• Ensure use of Shiji business tools to maintain record keeping of all relevant Shiji Shiji related business.  
• Facilitate correct escalation procedures for all support and maintenance issues.
• Prepare regular updates and reports for internal and external consumption.
• Other ad hoc duties as required.

Qualifications

• 5+ years’ Account Management experience within the Hospitality industry
• Understanding of hotel technology industry including POS, PMS and CRS applications is a must.
• Swift learner. Ability to quickly pick up product & technical knowledge and effectively explain to business users is essential.
• Proven and successful negotiation and problem-solving skills in a customer facing role.  Strong “farmer” personality type.
• Ability to identify great business opportunities and drive change.
• Experience working with, and managing, stakeholders and customers at all levels.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills.
• Flexibility and adaptability in a fast-paced environment
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Ability to travel nationally and internationally.
• Fluent English, other languages a plus.

See more jobs at Shiji Group

Apply for this job

Job Description

As a member of the Point of Sales (POS) Implementation team, the POS Implementation Consultant will be responsible for analyzing customer needs, configuring the solution, and installing the product at the customer site, all while ensuring a smooth transition and positive user experience. Our priority is to ensure that our POS solutions meet all the specifications and functions that are unique to each of our enterprise customers.

What You’ll Do:

• Perform various Food & Beverage (F&B) POS implementation projects either remotely or, when necessary, travel to customer sites in hotel and restaurant environments within the Americas region.
• Manage implementation by understanding user requirements, performing system configurations, conducting on-site system testing, setting up and installing equipment such as the server, workstations, printers, and other relevant devices, providing user training, and providing support after "go-live".
• Ensure software solution meets customer requirements and adheres to customer-specific operational workflows.
• Respond promptly to customer inquiries and support requests, ensuring excellent customer service.  
• Report and escalate critical issues to the appropriate internal teams and follow through until resolution.
• Collaborate with cross-functional teams including Product, Support, Project Management, and Payments as necessary to resolve issues and provide timely resolutions to customers.
• Participate in internal installer support rotation.
• Serve as subject matter expert for Infrasys hardware and software for new customer onboarding.
• Develop and deliver implementation professional development training for third party POS resellers.
• Partner with third-party POS resellers to provide our customers with on-site training, and ensure they meet Shiji standards and hold them accountable for delivery.

Qualifications

Minimum Qualifications (knowledge, skills, and abilities):

• Bilingual (English/ Spanish)
• Minimum five (5) years’ experience in handling IT Projects and facilitating end-user training.
• Experience with Food & Beverage (F&B) POS systems or Hotel IT projects.
• Proficient in Microsoft and Windows operating systems for enterprise level projects.
• Possession of a valid passport for travel throughout the Americas region.
• Willingness and ability to travel to client sites within the Americas region for up to 75% of the time, with potential on-site durations of up to six weeks.
• Must live in Mexico.
• Proficient in system setup and installation.
• Ability to multitask effectively with keen attention to detail, prioritize tasks, and work efficiently in a fast-paced remote working environment.
• Customer-focused mindset with a passion for delivering exceptional service and ensuring customer satisfaction.
• Ability to communicate effectively and build rapport with internal team members and customers.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical customers.
• Ability to quickly grasp the diverse IT solutions.
• Flexibility to work on-call (evenings, weekends, and holidays) and available after-hours as needed based on project demands.
• Ability to lift 25lbs for hardware setup.

Preferred Qualifications/Nice to Have:

• Bachelor’s Degree from an accredited college or university in a technical, hospitality or business field

See more jobs at Shiji Group

Apply for this job

Job Description

The Sales Lead will play a crucial role in expanding our market share by developing and executing strategic sales plans, building relationships with key clients, and leading a dedicated sales team.

What You’ll Do:

• Build, develop and create a viable pipeline of prospects in order to close business that will generate new revenue for the company.
• Lead, mentor, and support other members of the sales & operations team, providing coaching and constructive feedback to foster team growth and success.
• Develop and implement sales strategies tailored to the Mexican market to achieve targets.
• Develop and maintain relationships within multiple stakeholder groups, ensuring a strong, cohesive presence in the market.
• Articulate compelling value propositions, demonstrating how Shiji's technology solutions can address specific business challenges within the hotel industry.
• Approach prospects with an inquisitive mindset, seeking to understand the reasons behind technology replacement needs, and leveraging this insight to present tailored solutions.
• Collaborate effectively with internal teams, contributing innovative ideas for business development and new customer acquisition strategies.
• Maintain awareness of industry trends, competitors' products, and market conditions, keeping abreast of key developments
• Conduct presentations to potential clients, aligning solutions with their unique needs and expectations.
• Ensure compliance with local regulations and company policies, upholding the highest standards of professionalism, customer service, and ethical conduct.

Qualifications

Minimum Qualifications (knowledge, skills, and abilities):

• Minimum of 5 years of hotel experience in either IT, operations, or sales/revenue.
• Must be bi-lingual (English and Spanish) with the ability to effectively communicate (both written and verbal) and articulate ideas clearly and persuasively in both languages.
• Strong understanding of the Mexican hotel market, industry trends, and cultural nuances.
• Excellent interpersonal skills with the ability to build rapport and maintain relationships with customers, stakeholders, and internal teams.
• Strong drive to meet and exceed sales targets and objectives, demonstrating persistence and the ability to handle rejection, and bouncing back from setbacks, and maintaining enthusiasm.
• Ability to adapt to changing market conditions, customer preferences, and company strategies.
• Effective organization and prioritization skills, meeting deliverables timely.

See more jobs at Shiji Group

Apply for this job

Job Description

Who are we?

We live in different parts of Poland, we have various education, we are curious and inquisitive, we have a similar (mem style) sense of humor, but most of all we are a team. What does this mean for us? We cooperate, share knowledge, support and constantly develop.

What will you do?

• Together with an international team, you will build an enterprise-class product from the hospitality industry, dedicated to the most prestigious market representatives.
• You will be responsible for the process of creating new version of our system from the scratch and deliver to the end stage of pixel-perfect design.
• You will create our new Design System.
• You will collaborate with other designers from our team to understand our current product and make it even better.
• And you will definitely develop as a designer!

Qualifications

Whom are we looking for? Write to us if:

• You are at the minimum level of Regular (+3 years of experience as UX/UI Designer, proven portfolio).
• You have a portfolio containing a variety of works in the field of digital products, especially in enterprise web platform, as well as a mobile perspective.    
• You do not need to have any specific education or a diploma, the most important thing for us is that you understand design.
• You communicate fluently in written and spoken English, we use it in our daily work (it means: your level is not lower than B2 / FCE).
• Figma is your main tool, or you are able learn it fast.
• You know how to create the guidelines for digital products.
• You are able to turn requirements into working functionality while taking into account the possibilities and technological limitations.
• Great if you have research experience - A/B tests, interviews, user testing

See more jobs at Shiji Group

Apply for this job

Job Description

• To work with existing and potential Shiji Enterprise Platform customers to achieve ongoing revenue opportunities. Liaise with other members of Shiji to ensure effective and efficient coordination between departments, entities and sister companies in support of business development and sales.
• To represent qualified customer requirements and business plans to Shiji management for inclusion in development plans and develop a trusted relationship with customer’s corporate management team and end-users, and to provide technical consulting to customers to identify solutions and functionalities fulfilling their business need.
• To be the information hub that provides product knowledge to customers, and knowledge on customers’ eco-system, integration points and business practices and requirements to internal Shiji teams. Work with existing key and strategic customers to achieve ongoing revenue opportunities.
• Ensure account governance is maintained (Quarterly Reviews, Monthly Updates, Status calls, Events etc). 
• Represent qualified customer business plans to Shiji’s business management for inclusion in development plans and strategic alignment.
• Communicate progress of development, delivery and implementation project status when required.
• Have commercial awareness to handle and manage all customer initial inquiries.
• Ensure use of Shiji business tools to maintain record keeping of all relevant Shiji Shiji related business.  
• Facilitate correct escalation procedures for all support and maintenance issues.
• Prepare regular updates and reports for internal and external consumption.
• Other ad hoc duties as required.

Qualifications

• 5+ years’ Account Management experience within the Hospitality industry
• Understanding of hotel technology industry including POS, PMS and CRS applications is a must.
• Swift learner. Ability to quickly pick up product & technical knowledge and effectively explain to business users is essential.
• Proven and successful negotiation and problem-solving skills in a customer facing role.  Strong “farmer” personality type.
• Ability to identify great business opportunities and drive change.
• Experience working with, and managing, stakeholders and customers at all levels.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills.
• Flexibility and adaptability in a fast-paced environment
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Ability to travel nationally and internationally.
• Fluent English, other languages a plus.

See more jobs at Shiji Group

Apply for this job

Job Description

• Collaborating with Product Owners in grooming the business requirements before development
• Designing, implementing and then maintaining new functionalities inside a living system
• Performing code reviews daily  
• Guiding other developers into the correct implementation of business requirements

Our Daily Work

• We follow Scrum with iterating Sprints, Grooming & Sprint planning sessions, Code Freeze after sprint and retrospective meetings
• We use Gitlab to sync the code with develop and master branches, and create feature branch for each User Story
• We commit daily and use CI/CD using Gitlab/Jenkins
• We open merge requests and wait for review for other team members before merge
• We use docker and docker compose for local development and deployment of all microservices
• We create nuget packages to share work with others in our own Nuget Server
• We use Visual Studio or Rider or VSC for coding
• We use teams to communicate and or participate in meetings with other team members

Technologies:  

• .NET 7 (C#), Web API, Entity Framework, REST
• Open ID (JWT), Identity Server, Federated Security, SSO
• PostgreSQL, Elastic Search, Redis
•  Kafka
• Kubernetes, Docker
• AWS (S3, EC2, ESB, Route53, CloudFront, VPC, API Gateway etc.)
• ELK Stack, Graphana, Opsgenie
• Kong Api Gateway

Our System

• Cloud Native, deployed in Kubernetes on AWS infrastructure
• Written in .NET, API First (REST) approach with thin UI client
• Written in microservices, DDD, CQRS, Event Based, Saga Pattern for Distributed Transactions
• Multi-tenant and multi-region (US, EU, China, APAC, Middle East deployed regions)
• Green field development, with less than 5 years old code, started from scratch in .NET Core

Qualifications

• Experience 3+ years in a similar role
• Advanced Object-Oriented and or Functional Programming paradigms 
• Good knowledge of C#, .NET, Web API (REST), Entity Framework, or any other ORM (Dapper/NHibernate, etc.)
• Knowledge of DBs, such as PostgreSQL or Elastic Search
• Good Knowledge of testing (Unit/Integration tests)  
• The capability of writing clean code along with tests
• Being an open-minded, proactive person

Nice to have:  

• Experience with Integration Systems and patterns (XML/SOAP, JSON, CSV, FTP or HTTP message transformation/delivery, competing consumers pattern, pipes and filter, off loading queue etc.)
• Experience with distributed systems, transactions, multi-tenant and multi-region systems
• Basics of Linux, Docker

See more jobs at Shiji Group

Apply for this job

Job Description

Product management team consists of 12 Product Managers and 16 Product Owners and is growing. Such a large team requires from an operational standpoint a central figure to lead the communications, cross collaboration, and to take on a point role in some organizational processes. 

Qualifications

• 2+ years experience as Product Owner or Product Manager or 2+ years QA/Support within Shiji Enterprise Platform
• Hospitality Industry experience either via direct exposure or working within a software company delivery solution for the industry
• Self driven approach to work demonstrating eagerness to take accountability and ownership
• Good organizational and leadership ability
• Excellent in communication to all levels of organization. Ability to communicate ideas concisely in written and spoken word. Skilled at conveying direction and value in presentation format.
• Ability to identify gaps, propose solutions while minimizing ‘overhead’ or bureaucracy. Ability to identify and create efficiencies and synergies among teams.
• Ability to understand challenges of all role within the product team
• Ability to train, encourage, mentor new members on their role and their interactions with other team members
• Ability to represent Shiji’s product strategy, company perspective and encourage a team atmosphere within the company culture.

See more jobs at Shiji Group

Apply for this job

Job Description

• Provide first level support to our Infrasys customers with a focus on quality and customer satisfaction and within the defined parameters of support services.
• Understand our customer needs, expectations and assist them using our applications.
• Track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
• Escalate Tickets which need further investigation by 2nd and 3rd Level Support.
• Analyze and clarify customer queries though troubleshooting and researching, using existing Knowledge Base, product documentation, Lab Testing, etc.
• Attend regular product/technology training to remain up to date with developments of the Infrasys solution.

Qualifications

• Experience of supporting customers over the phone
• Experience using Remote Access Tools to support customers
• Networking skills – Setting up, troubleshooting and configuring
• Computer Skills – Setting up, upgrading, trouble shooting, installation and configuration
• Experience in a customer facing role working to defined levels of service delivery
• Experience of using IT systems to include OS installation and configuration
• Fluent in English and Spanish
• Ability to work in 24/7 shifts
• Strong troubleshooting skills with the ability to identify opportunities to improve efficiency
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to work independently and in a team environment.
• Operates with energy, direction, speed and quality
• Experience of writing knowledge base articles for internal publication
• Mentoring colleagues when faced with challenging issues

Applicable Competencies:

• Customer Focus: Passionately meets or exceeds customer Expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions.
• Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves the people and resources required.

See more jobs at Shiji Group

Apply for this job

Job Description

• designing and implementing new infrastructure components
• day to day support of developers
• creating new application hosting environments
• maintenance of the existing infrastructure
• Continuous Integration and Deployment

Qualifications

• Minimum 3 years of commercial experience in AWS and Kubernetes
• Minimum 1 year of commercial experience in Terraform
• Experience in GNU Linux 
• Experience with CI/CD process using Jenkins or Gitlab
• Team player
• Opennes to new technologies and paradigms
• Ability to investigate and analyze information and to draw conclusions
• The drive to solve any challenge that is thrown your way
• Strong written and verbal communication skills

Nice to have

• Certification in AWS or Kubernetes

See more jobs at Shiji Group

Apply for this job

Job Description

• Ensure that the required systems, tools, and processes are in place to support visual design (mock-ups) and business process definitions (requirements)
• Share product management vision and operational directives with the development teams on a pro-active basis – ensure development, roadmap and business goals are met. Monitors and measures achievement of goals
• Provide quality assurance and sprint cycle review in coordination with the development business leads
• Clarify key issues and strategies with appropriate stakeholders
• Articulates the contribution of created platform and products and services in meeting the customer's business objectives
• Legal and business process review in terms of impending country engagements for new locations/segments

Key objectives:

• To act as a specialist for hotel business process definition, functional system design and requirements, use case preparation for a cloud based global hospitality solution
• To provide key and effective development liaison in all verbal, written and systems-oriented communication in a global organisation
• To lead theoretical and conceptual presentations, discussions and dialogue; and to provide business and practical context that enables both decision and design conclusions
• To communicate with global representatives on all product requirements, development and customer driven needs
• To provide deep business research and solution guidance as required by the project development phases
• To assist in localisation, translation and other educational matters related to market readiness and the overall go-to-market strategy

Qualifications

• 3+ years of experience on Product Owner or similar position
• Experience working with Property Management Systems (PMS) 
• Knowledge of agile methodology
• Undergraduate degree or equivalent experience
• Direct line management experience including project, people, customer financial management preferred

Desirable Qualities:

• Experience in hotel management systems products, technology and industry
• Effective communicator and story teller

See more jobs at Shiji Group

Apply for this job

Job Description

• Being a part of infrastructure transformation into infrastructure as code approach
• Using CI/CD tools and scripts to create automatic application deployments for microservices
• Helping developers in daily activities related to tools maintenance and AWS/Kubernetes/ECS operations
• Working in collaborative and iterative software development process with agile teams

Technologies used: 

• AWS (EC2, RDS, VPC, ELB, S3, IAM, Lambda, CloudWatch)
• Kubernetes, Docker
• CI/CD (e.g. Jenkins/Gitlab)
• Terraform, Helm
• bash/PowerShell
• Linux, Windows
• .NET, React, Android
• PostgreSQL, Oracle 

Qualifications

• Minimum 3-year experience in similar position and minimum 5 years of experience in IT industry
• Good experience with AWS (EC2, RDS, ELB, S3, IAM, Lambda, CloudWatch)
• Good experience with Kubernetes and Docker
• Experience with AWS networking and security
• Experience with shell scripting (bash and/or PowerShell)
• Strong verbal and written communication skills in English are required
• Proactive attitude and continuous improvement

Nice to have: 

• Experience in implementing IaaC using Terraform
• Experience with HA systems
• Experience with CI/CD tools
• Experience with Windows/Linux server administration
• Understanding of relational databases (tools and monitoring)

See more jobs at Shiji Group

Apply for this job