Job Description

Job Summary

The Client Services BI & Analytics team strives to create an open, trusting data culture where the cost of curiosity – the number of steps, amount of time, and complexity of effort needed to use operational data to derive insights – is as low as possible.  We govern Client Services’ operational data and metrics, create easily usable dashboards and data sources, and analyze data to share insights.

We are a part of the Client Services Global Business Operations function and work with all levels of stakeholders, from executive leaders sharing insights with the C-Suite to customer-facing colleagues who rely on our assets to incorporate data into their daily responsibilities.

In this specialist role, we are seeking a highly skilled Senior AI Engineer to lead the development and integration of AI technologies into our Client Services operations. This role focuses on leveraging generative AI, machine learning operations (MLOps), and AI model fine-tuning to enhance service delivery and predictive capabilities.

Responsibilities

• Lead the design, development, testing, deployment, and maintenance of AI solutions for various Client Services use cases, such as data extraction, document generation, process automation, anomaly detection, and sentiment analysis.
• Implement generative AI models and techniques, such as conversational AI, to enhance the quality and efficiency of service delivery.
• Establish and oversee best practices for machine learning operations (MLOps), such as data management, model lifecycle, and performance monitoring, to ensure the reliability and scalability of AI solutions
• Work with governance teams to ensure security of AI solutions.
• Fine-tune and optimize AI models based on feedback from stakeholders, business requirements, and performance metrics, using various methods such as hyperparameter tuning, architecture search etc.
• Collaborate with cross-functional teams such as IT for delivery and deployment of AI Solutions.
• Mentor and coach junior AI engineers and analysts, and foster a culture of innovation and excellence in AI within the organization.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Experience in developing and deploying generative AI solutions.
• Expertise in Python, with practical experience in PySpark and SQL.
• Proven experience in setting up and managing MLOps environments.
• Hands-on experience with prompt engineering, fine-tuning LLMs, and using advanced AI techniques like RAG.
• Strong familiarity with data visualization and reporting tools such as Tableau.
• Demonstrated ability to work collaboratively in a team environment and communicate effectively across diverse groups.
• A strong analytical mindset, problem-solving approach, and meticulous attention to detail.

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Job Description

Visa’s Acceptance Solutions Professional Services (ASPS) solves problems and accelerates innovation and growth for merchants, acquirers, partners, and payment technology providers by providing a range of services including consulting, technology, and business transformation, developing target state architectures, customer journey mapping, solution development, product acceleration, development, testing, migration, implementation, and value realization.

We are looking for a passionate, dynamic and customer focused Client Solution Architect to join Visa’s Acceptance Solutions Professional Services team. The Director, Solution Architect role will report into the Sr. Director within the Acceptance Solutions Professional Services team.

The ideal candidate is a motivated self-starter who can work independently in a fast paced, ambiguous environment with limited supervision, a fast learner, a highly effective communicator with strong ability to influence the solution architecture with internal stakeholders and external clients and be able to provide direction when needed to junior architects, consultants, and analysts in the project team.

Job Scope

· Conduct workshops, identify client needs, elicit insights and drivers behind the needs, design solutions that meet the client needs considering all vectors that might impact the solution including but not limited to Visa’s Acceptance Platform strategy and direction, client ecosystem, desired time-to-market, and global market applicability.

· Understand current state architecture, define future state vision, and target state architectures, define solutions, and build roadmap of prioritized features to meet client requirements both on and off the Visa Acceptance Platform

· Understands our clients’ needs and business outcomes and can act as the technical champion within Visa to advocate for their clients, while mindful and respectful of competing product development priorities and backlogs, to effectively manage client expectations and delivery timeline while ensuring the feasibility of solutions by mapping components to actual existing capabilities and assets.

· Provides thought leadership on all payments and commerce-related matters to develop a vision for specific areas of solution with an eye toward applicability across the greater client base.

· Initiates solution ideation and execution to drive the creation of new solutions with CyberSource solution owners and product managers, as well as 3rd-party technology providers. Turns ideas into proof of concepts, prototypes, and technical artifacts to highlight our innovations, or to solicit client feedback on new product features or functionality.

· Produce Solution Documents and other artifacts that detail functional and non-functional requirements, solution design including flows, business architecture diagrams, user experience, impacted components, relative prioritization of desired feature sets, acceptance criteria etc., encompassing all relevant parts of the ecosystem of merchants, partners, and 3rd party technology providers.

· Partners with Product Development Systems Architects to ensure all client solutions align with long-term platform architecture strategy.

· Collaborates with the Client-facing teams and coordinates with Visa Acceptance Solutions Professional Services Engagement Managers and Solution Engineers Managers to own all technical payment related client deliverables, from inception to release. Manages client evolution for new launches including further solution design, training and operational processes for solution launches where appropriate.

· Engages Product Managers, Sales Engineers, Developers, Product Support, Partners, and External vendors on solution scoping and business case creation for all net new development.

· Drives coordination with core product teams to prioritize product changes and feature enhancements, identifying critical paths and risks.

· Supports a sustained level of involvement in the internal and external testing of all products, solution, and feature releases, to ensure that all requirements and flows meet defined requirements and quality standards.

· Maintains high level of expertise across Visa Acceptance Solutions’ products and solutions with a detailed understanding and appreciation for overall strategic context, priorities, and revenue goals.

· Stays abreast of evolving payment technologies, innovations, and strategic partners that may accelerate speed-to-market or enhance our existing products and solutions.

Key Leadership Competencies:

• Builds and leverages partnerships across the Visa organization

• Execute against commitments

• Acts like an owner, values accountability

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications
- 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
- 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
· Payments and Financial Services and Technologies consulting background and experience.
· Advanced understanding of banking, payment card systems, payment methods and merchant acquiring and processing globally
· Detailed and demonstrated experience in eCommerce, mobile and point-of-sale technologies
· Highly preferred to have an understanding of Fraud Management, PCI, Product Management, and Marketing Principles
· Current knowledge of emerging payment trends, players, and competitive landscape
· Negotiation skills with a track record of achieving results
· Strong analytical, quantitative, commercial, project management and interpersonal skills
· High energy level, performance oriented and passionate about merchants, acquirers, and technology in the digital commerce space
· An ability to appropriately recommend and influence phasing and prioritization of underlying capabilities and activities.
· Strong verbal and written communication skills and an ability to simplify and communicate complex technical issues to non-technical executives, sales teams, and other stakeholders.
· Experience and comfort in engaging with internal and client executive teams.
· Ability to inspire and lead high performing cross-functional teams who can envision and create innovative solutions that meet the needs of our global clients, leading large teams where there is not a direct reporting line and able to manage ambiguous situations.
· Intellectual curiosity and interest in digging into the detail, understanding data, making recommendations based on that data, and using it to solve problems

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Job Description

What’s it all about?

You will be leading the FX Customer Risk team at VXBS (Visa-Cross-Border-Solutions) / CurrencyCloud, where we are creating software to assist FX Risk processes so that we can give our customers frictionless experience to exchange currencies.  

Additionally, to the technology challenges working in FX Customer Risk team is an amazing opportunity to learn more about the risk domain and cross border money movements.  

Engineering Manager will be reporting to the FX Tribe Director of Engineering. The EM will be leading a team of 4+ software engineers and manage the delivery of our outsourced partners. 

You will be working alongside versatile and experienced engineers improving our FX capabilities. This includes the following contributions:  

• Contribute to the new FX Risk platform. It is a great opportunity to work on scaling software towards using event-driven architecture.  

• Design, build and maintain core FX Risk capabilities. Our customers value us for being able to abstract away the intricacies of foreign exchange market under a simple API solution.  

• Provide technical guidance and mentorship to team members.  

• Influence wider company architecture. The FX Risk team is a new team but based on the FX transactions handled by many other teams. 

• Work alongside smart QA engineers, who build and maintain a vast collection of automated testing scenarios. 

Qualifications

Tech 

• Bachelor's degree in Computer Science or other technical related field or an Advanced Degree (e.g., Masters, MBA, JD, MD) or a PhD. 

• 2+ years of experience as an Engineering Manager, Tech Lead and willingness to step into the EM role. 

• Experience managing working with contractors and outsource teams is important. 

• Experience building in software for financial domain, especially in risk is beneficial. 

• Experience working with agile process and principles. 

• Experience in multiple programming languages, these teams primarily use Java, so experience with microservices in Java is important.  

• Proficient in different programming languages, ideally being comfortable reading Ruby or Scala.  

• Experience designing event based and streaming solutions using Kafka will be valued.  

• Strong SQL knowledge, ability to understand and write complex queries. 

• Working knowledge of relational databases such as MySQL. 

• Experience building applications that run in Kubernetes would be handy.   

• Working in a DevOps environment, or passion and willingness to work in this way. 

• Proven delivery of well-tested, scalable, fault-tolerant and performant solutions. 

• A pragmatic approach to solutions and delivery of technical projects. 

• Have been a driving force not only behind change in your previous roles but also in working in a distributed environment. 

• Having worked in a collaborative environment where you are comfortable reviewing code of your peers. 

Personality 

• Genuinely interested in intersection of finance domain and technology. Desire to become a subject matter expert. 

• A self-starter who takes accountability for getting things done.  

• Passionate about growing others while growing yourself. An interest for continuous improvement and helping engineers to understand the big picture. 

• Pragmatism in decision making and ability to get buy-in for ideas and getting them done. 

• Top-notch stakeholder management skills, including the ability to influence colleagues in small, cross-functional scrum teams. 

• Exceptional structure and attention to detail. 

• Comfortable challenging the status quo and always curious about the way things work. 

• Great written and verbal communication skills. 

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