Job Description

As a Junior Developer, you will support Sevaa’s team by ensuring client web sites and applications are running smoothly through proactive, full stack development. This is a great opportunity for someone with a passion for web development that is looking to gain real world experience. 

Responsibilities:

• Perform updates to WordPress and Drupal based websites.
• Triage, troubleshoot and resolve accessibility, SEO-related, and miscellaneous website issues.
• Ensure quality through manual testing and automated testing using Cypress.
• Collaborate with cross-functional teams to design and implement new features and functionality.
• Stay up-to-date with emerging trends and technologies in web development.

Qualifications

• Strong working knowledge of HTML, CSS, and JavaScript.
• Experience with Content Management Systems such as WordPress or Drupal a plus
• Strong written and verbal communication and interpersonal skills
• Highly organized with a strong attention to detail and ability to multitask. 
• Self-driven with a growth mindset and a proven track record of self-improvement.
• Strong ability to independently learn new software and technologies.
• Backend web programming language experience (PHP, Node, Python, etc.).
• Front end JavaScript framework experience (React, Vue, Angular, etc.)
• Experience with package management (Composer, NPM, etc.)

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Job Description

We are looking for a full-time sales representative to help grow revenue by expanding existing accounts and identifying new accounts. 

This is a first-in position that will collaborate with the existing marketing functions at the company. You must be solution-oriented and have experience selling technology products and services. Our customers are the number one priority, and we strive to offer custom solutions tailored to meet their unique needs.

• Prospect, educate, qualify, and develop accounts to identify decision-makers and build a sales pipeline you then close.
• Build and run prospecting activities (calls, emails, online meetings) to targeted prospects, both self-sourced and from other marketing sources.
• Use Social Selling to expand your network and open up new opportunities.
• Provide rapid response to inbound inquiries from all sources.
• Consistently achieve or exceed quarterly quotas for appointments, opportunities, closed-won contracts, and contract value.
• Ensure all communications are documented and tracked within the CRM.
• Be aware of current and emerging industry trends and identify market opportunities.
• Maintain relationships with strategic accounts along with their Client Success team.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Achieve agreed-upon sales targets and outcomes within schedule.
• Work closely with internal stakeholders to define sales strategies, messaging, sales enablement materials, and ideas to drive stronger growth each quarter.
• Continuously improve through feedback.
• Create and deliver presentations tailored to the audience's needs
• Create monthly and quarterly sales forecasts
• Prepare ad-hoc reports for management

Qualifications

• Results-oriented with a track record of exceeding sales targets.
• Ability to communicate technical tasks and objectives to clients in a way that’s understandable.
• Top-tier selling, communication, and negotiation skills
• Have a passion for time-management, organization, process, and documentation

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Job Description

As a Lead Developer, you’ll work with the team to architect, develop, deploy, and maintain high-quality, responsive, performant, compliant, and secure modern web experiences. 

Responsibilities

• Architect, develop, deploy, and maintain high-quality, responsive, performant, compliant, and secure modern web experiences.
• Define and implement best practices in coding tools, languages, testing, and development processes.
• Drive the team and company forward by identifying opportunities for improvement.
• Participate in client calls to elicit requirements and give technical recommendations. 
• Assist the Sales and Success teams in estimating level of effort.
• Work with the Infrastructure team to implement DevOps best practices.
• Build and maintain a quality-focused culture leveraging automation.
• Ensure client web properties are kept secure and up to date.

• Lead a team on architectural design, planning, and distribution of development work.
• Contribute to the Documentation Library on internal policies and procedures.
• Contribute regularly to open sources projects
• Speak at conferences and events
• Publish thought leadership content 
• Build a team of strong developers

Qualifications

• Strong written and verbal communication and interpersonal skills with the ability to communicate at all levels.
• Highly organized with a strong attention to detail and ability to multitask. 
• Self-driven with a growth mindset and a proven track record of self-improvement.
• Strong front end development skills.
• Experience with Content Management Systems such as WordPress or Drupal.
• Experience using modern JavaScript frameworks such as React to deliver world-class digital experiences.
• Familiarity with accessibility requirements such as Section 508
• Familiarity with Privacy Laws such as GDPR, CCPA, and HIPAA with an understanding of how to implement compliant solutions. 
• A deep understanding of performance metrics and techniques to improve them through various methods such as caching, preprocessing images, efficient search engines. 
• Understanding of how pages are loaded and rendered. 
• Familiarity with test automation tools such as Cypress 

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Job Description

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding process, training clients, and minimizing churn.

Responsibilities
Account Management

• Be the primary point of contact for your accounts, responding to inquiries within 1 business hour and appropriately managing customer expectations. 
• Proactively maintain a regular cadence of communication with each account. 
• Maintain an Account Map, understanding the role of each contact within an account.
• Understand the revenue makeup or each of your accounts. 
• Schedule, prepare, lead, and deliver Executive Business Reviews.
• Manage the contract renewal process.
• Identify revenue opportunities within your accounts and collaborate with Sales on proposals.
• Sustain business growth and profitability by maximizing value while also minimizing churn.
• Ensure all communication with clients is captured in the CRM.
• Ensure account records are kept up to date in the CRM, Project Management, and Billing systems.
• Maintain a quantitative and qualitative health score.
• Prepare weekly reports for management summarizing the activity in each of your accounts.
• Analyze customer data to improve customer experience quantitatively.

Project Management

• Ensure the project management system is up-to-date with the current status of ongoing projects and tasks through ticket creation, scheduling, and follow-up.
• Prepare and maintain timelines for all ongoing projects.
• Schedule and prepare for client communications, including project kickoffs, regular touchpoints, and handoffs. 
• Ensure that all scoped items and QA are complete before client hand off.
• Track out of scope tasks.
• Ensure projects remain under budget and on time.
• Daily time reconciliation for all assigned accounts.

Customer Support

• Provide first-line support to each of your accounts to address common questions before escalating to another team.
• Be accountable for setting and managing customer expectations throughout the ticket and project lifecycle.
• Create written and video documentation to provide helpful resources for clients.
• Deliver training sessions as a part of troubleshooting to empower clients.
• QA monthly CMS updates.

Team

• Provide daily stand-up reports 
• Contribute to and lead Success Team Sync
• Create and maintain playbooks

Qualifications

• Strong written and verbal communication and interpersonal skills
• Highly organized with a strong attention to detail and ability to multitask. 
• Self-driven with a growth mindset and a proven track record of self-improvement
• Experience with Content Management Systems such as WordPress or Drupal
• Ability to perform analysis in Google Sheets
• Experience with an Analytics platform such as Google Data Studio 
• Knowledge of customer success processes

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Job Description

As a System Administrator, you will be responsible for maintaining and enhancing Sevaa’s hosting infrastructure.

Responsibilities: 

• Design & Implement a next-generation DevOps Pipeline to include, standardized configuration, automated testing (security, static code, e2e, accessibility, SEO), automated reporting, infrastructure monitoring & self-healing.
• Maintain existing infrastructure delivering managed WordPress & Drupal hosting.
• Evaluate current local development environment and implement improvements
• Contribute to Documentation Library on infrastructure, internal policies, and procedures.
• Virtualization platform evaluation
• Infrastructure monitoring evaluation
• Ensure documentation of Sevaa Network is accurate and kept up to date

Qualifications

• Strong written and verbal communication and interpersonal skills with the ability to communicate at all levels.
• Highly organized with a strong attention to detail and ability to multitask. 
• Self-driven with a growth mindset and a proven track record of self-improvement.
• Experience with Content Management Systems such as WordPress or Drupal.
• Familiarity with Privacy Laws such as GDPR, CCPA, and HIPAA with an understanding of how to implement compliant solutions. 
• A deep understanding of performance metrics and techniques to improve them through various methods such as caching, preprocessing images, efficient search engines. 
• Experience with what powers our infrastructure: 
  • Operating Systems: Ubuntu, CentOS, CloudLinux
  • Services: Apache, Nginx, Memcache, MySQL, MariaDB
  • Security: CSF, iptables, ModSecurity, Snort
  • Monitoring: Zabbix, StatusCake, PagerDuty, syslog
  • Applications: WordPress, Drupal
  • CDN: Cloudflare, StackPath
  • Control Panel: cPanel
  • Application performance monitoring for PHP and JavaScript based web applications
  • GitLab for git hosting, CI/CD, and package management
  • Containerization

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