LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

We are looking for an accomplished and experienced Senior Technical Support Engineer to join our Support team in India. As a Senior Technical Support Engineer, you will help provide excellent support to our enterprise-level customers, using your expertise in cloud technologies and troubleshooting skills

You will report to the Regional Support Manager

You will:

• Be a Subject Matter Expert (SME) in Open Platform, specialising in Java, JavaScript, iOS/Android dev languages (Kotlin, Swift), SDK and APIs.
• Troubleshoot and resolve complex technical issues raised by customers, ensuring resolution within Service level agreements.
• Be the contact for customer issues, liaising between customers, Product Management, Engineering, and other teams.
• Be the "voice of the customer" and provide valuable insights and feedback to the development and service teams for recurring issues.
• Collaborate with product developers, building knowledge in Support, troubleshooting tools, and methodologies.
• Analyse recurring issues and contribute to the development of processes and requirements for better customer support solutions.
• Mentor and educate team members, empowering them to handle technical escalations.
• Demonstrate a customer-centric approach, delivering exceptional support experiences while working with some of the world's top brands.
• Be comfortable with 24/7 shift work and on-call duties to address important customer issues.
• Work within the normal US business hours

You have:

• Minimum of 3 years of experience working as a Tier 3/4 Support Engineer, Developer Support, or equivalent customer-facing position.
• Experience supporting enterprise-level customers with Fortune 500 organizations.
• Expertise in analysing, troubleshooting, and providing solutions for deep and complex technical issues.
• Knowledge of web technologies and protocols.
• Proficiency in troubleshooting different APIs, SDK, Mobile environments and services that support our platform end-to-end.
• Communicate with enterprise customers through chat, email, and phone, including managing technical bridges during important situations.
• Service orientation and collaborate across teams.
• Willingness to be on-call for high-severity issues.
• Strong ability to initiate new projects to improve processes and customer support.
• Experience with modern programming languages and supportive frameworks.
• Experience with relevant technologies, such as JS Frameworks (React, jQuery, Angular, Polymer), Mobile development languages (Kotlin, Swift, Dart), daily usage of Postman or equivalent REST clients.
• Proficiency in scoping and trends analysis using databases, monitoring tools (Grafana, Graphite, etc.), and logging systems (Kibana, Splunk, logstash, etc.).

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

***PLEASE NOTE: Although this position is "remote," the applicant MUST live and work in Croatia***

About the role:

• Design, develop, document and implement solutions for Glooko’s Mobile applications
• Partner with engineers, architects & product management to implement end to end applications
• MVVM Architectures and reactive programming
• Maintaining software quality and adopt right architectural principles
• Functional and design patterns with a focus on performance, security and scalability
• Proven ability to be an independent thinker and dynamic problem solver
• Design, develop, document and implement solutions for Glooko's Diabetes Data Management platform
• Develop, test, or modify programs, based on and related to user or system design specifications
• Write code that is scalable, modular, maintainable, reusable, and well-tested
• Optimize complex data models for understandability and performance
• Work in an agile development environment with understanding of agile/lean delivery methods
• Design, develop and oversee unit tests to ensure application logic is fully exercised for each application component
• Communicate effectively with team and other stakeholders on stages and project completion goals or dates
• Provide technical oversight to the development process including code reviews and mentoring of the technical team
• Deliver end-to-end solutions with a focus on hitting delivery milestones

About you:

• Bachelor Degree in Computer Science, Math, or Engineering
• 6+ years of software development experience
• 4+ years experience developing mobile apps that have been successfully delivered to customers
• Experience in designing, coding, and debugging mobile applications for various platforms, such as iOS or Android, using programming languages like Swift, Kotlin, Flutter or React Native
• Strong attention to detail and knowledge of MVVM design patterns
• Ability to work well in a team while providing technical guidance and mentoring to junior engineers on mobile development best practices, code reviews, and architectural decisions
• Excellent written and verbal communications skills
• Experience and knowledge of Scrum and Agile tools. JIRA and Atlassian tools experience is a plus
• Experience in modern deployments through a CI/CD pipeline
• Strong understanding of Core Foundation and UIKit, including View Controller lifecycle, notifications, and delegation along with Core Bluetooth and HealthKit experience is a plus

About Glooko:

There are over 420 million people in the world with diabetes and Glooko helps them, as well as their physicians and care team, manage the disease more easily and cost effectively. Glooko is the Unified Platform for Diabetes Management and provides an FDA cleared, HIPAA compliant Web and Mobile (iOS and Android) application for people with diabetes and the clinicians who treat them. The platform seamlessly unifies data from over 80 of the leading blood glucose meters, insulin pumps, continuous glucose monitors, activity trackers, and biometric devices to deliver insights that improve personal and clinical decision support.

Glooko’s mobile app and web dashboard enable patients to easily track and proactively manage all aspects of their diabetes care. Glooko’s Population Tracker and APIs offer diabetes-centric analytics and supply insightful reports, graphs and pattern-triggered notifications to patients, health systems, and payers. The Glooko platform also allows customers and third-party developers to create branded modules for Glooko users.

Launched in 2010, Glooko is funded and managed by visionary technologists and leaders in healthcare.

Software Engineer (Mid-level) - Zero Trust Client (low-level OS, VPN, networking)

What you'll do

We’re looking for a Software Engineer to join ourZero Trustteam. You will be working on theZero Trust desktop client, which protects corporate devices by securely and privately sending traffic from those devices to Cloudflare’s global network, which can apply advanced web filtering and advanced Zero Trust policies.

In your role, you will predominantly be usingRustalongside platform-native languages & APIs to implement high-performance networking code that runs on multiple desktop platforms. You’ll be expected toimprove the code qualityand to build solid,testable,andwell-documentedfoundations. You will be most successful in this role if you have a good understanding ofoperating system concepts(virtual memory, multi-threading, process lifecycle, etc.) andnetworking concepts & protocols(VPNs, firewalls, TCP/IP, UDP, DNS, QUIC, H/3, proxying, etc.). You will also have to interact with other languages, such as Swift, C#, C, and python.

As a Software Engineer, you will be expected to make significant contributions to the design and implementation of major development projects, working closely with our product managers and other teams to implement customer-impacting features. You will work on stimulating problems born out of the scale of our deployment, and the stringent quality, performance, and security requirements of our product.

Examples of desirable skills, knowledge, and experience

• Excellent programming skills, with experience writing veryhigh-qualityandlow-complexitycode with thorough documentation.
• Strong experience writingeasily-testableandthoroughly-tested code(e.g. using dependency injection with the right abstractions)
• Experience withsystems programmingand familiarity withcore OS conceptsof one or more desktop OSes (macOS, Windows, Linux)
• Great experience usinglower-level languages, such as Rust, C, C++
• Very comfortable writingmultithreaded, asynchronouscode
• Strong experience withdebugging network-related problems, especially on desktop devices
• An understanding of howVPN technologieswork, and the trade-offs between privacy, security, and anonymity
• Good understanding of, and experience with,security protocolsand standards
• Empathetic, proactive, and constructivecommunication skills, verbal and written

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $137,000 - $167,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of: $154,000 - $188,000
• For Bay Area-based hires: Estimated annual salary of $162,000 - $198,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Client Success Manager is a key role at CareRev, responsible for the day-to-day management and growth of assigned essential accounts within the healthcare sector. The Client Success Manager functions as the primary orchestrator for each account, focusing on opportunities for growth, expansion and optimizing the client's workforce through CareRev's technology.

The mission is to execute the strategic vision set by the Value Realization Plan, ensuring client loyalty, revenue growth, and CareRev's reputation as a trusted partner in healthcare workforce solutions.

What You’ll Do:

Strategic Client Management:

• Execute the Value Realization Plans (VRP) that align with assigned clients objectives
• Continually adjust account strategy to help client attain goals - create, own and execute Client Success Plans (CSP)
• Foster and nurture relationships with assigned accounts, ensuring their needs are met and expectations exceeded
• Regularly review client feedback, ensure concerns are addressed promptly, and uncover optimization and expansion opportunities

Cross-Functional Collaboration:

• Build and foster interdepartmental relationships to support a Client-Centric POD
• Work closely with all Client Enablement Leaders, within the POD, to provide seamless client experiences: 
• Service Delivery Manager to support all service delivery functions, internal POD metrics, processes and workflows within the POD
• Client Experience Lead to support resolution of client requests, product adoption and client relationships at the facility operator level
• WorkForce Consultant to support clinical relationships, professional feedback, facility best practices, industry solutioning and product enhancements
• Professional Funnel Lead to support professional pool and client demands
• Professional Services to support recruiting, professional experiences and client experiences
• Partner with Marketing to help facilitate client engagement for white papers, case studies, webinars, conferences, podcasts, etc 
• Partner with Sales to drive growth, expansion, and/or new business

Technology Integration:

• Monitor the effectiveness of CareRev's solutions integrations and continue to identify areas of opportunities 
• Educate clients on new features, services, and industry best practices, positioning yourself as a trusted advisor 
• Offer and organize on-going training sessions and support as defined by the service organization to increase technology adoption rates among clients
• Quarterly provide client with CareRev’s Product updates and road map

Client Engagement & Growth:

• Conduct Quarterly Business Reviews (QBRs) and/or Yearly Business Reviews (YBRs) 
• Collaborate with clients to set mutual goals, track progress, and ensure that CareRev's solutions align with their strategic objectives
• Provide monthly progress reports and analysis to help clients move toward optimization and growth

Operational Excellence:

• Leverage Business Intelligence data to identify areas of improvement and optimization
• Support streamlining the client onboarding process with clear documentation, communication, training, and engaging the appropriate support channels

Feedback Loop:

• Maintain an open channel for client feedback, prioritize based on impact, and ensure implementation by the appropriate CareRev department
• Partner with the Product Development team, Technical Delivery Lead and WorkForce Consulting Lead to communicate and document enhancements based on client needs
• Escalate client risks and potential utilization changes to Sr. Director of Client Success and VP of Client Success for company wide awareness and enable swift response

Financial Oversight and Contract Negotiation:

• Track year-over-year growth by account and ensure that revenue, margin and technology integration targets are met or exceeded
• Lead conversations internally and with clients to negotiate and renew contracts to secure continued client commitments
• Lead conversations internally and with clients to negotiate contract amendments
• Utilize Market Rate data to guide rate negotiation discussions

Market Insight & Thought Leadership:

• Utilize internally captured research data to drive future revenue within your accounts 
• Stay abreast of healthcare trends, regulations, and challenges engaging in ongoing professional development

Networking & Relationship Expansion:

• Engage in regular networking events, conferences, and introductions within client organizations
• Build relationships with multiple stakeholders within the client organization, not just the primary contact

Accountability & Reporting:

• Communicate progress weekly on owned initiatives, provide recommendations to manage peak workloads
• Regularly update and review Account/Client Success Plans with POD leaders to ensure alignment and progress
• Ensure that all Client activity and updates are updated in SalesForce weekly (minimum)

Key Deliverables:

• Continued growth of the VRP supported by Sr. Director of Client Success
• Developed and regularly updated Client Success Plan
• Net Revenue achieved per account/book of business
• QBRs/YBRs
• Bi-weekly/monthly account status calls with supporting reports/metrics
• NPScore
• SF transactions
• Forecasting - by account, by specialty

What We’re Looking For:  

• Bachelor’s degree or equivalent professional experience
• 3+ years in relationship management roles within healthcare (consulting, account management, etc.)
• Experience in covering SaaS products and supporting customers
• Proven track record generating trust among healthcare clinical leadership and staffing team management
• Proven success in developing relationships with essential leaders/executives
• Proven success in growing business in existing accounts; upselling, cross-selling
• Customer Relationship Management (CRM) required (Salesforce preferred)
• Ability to travel 20% - 30% of the time to hospital facilities

The anticipated salary range for this position is $57,906.00 - $104,415.00. Equity, bonus or commission and benefits may also be provided as part of the total compensation package, depending on the position offered. If given an offer, the exact salary amount offered will ultimately depend on multiple factors, which may include the successful candidate's skills, experience, education and other qualifications as well as the candidate's location of residence.

As part of our IT Client Platform Engineering team you will be responsible for the lifecycle and security of all employee endpoints across macOS, Windows, Android, and iOS devices. The team's scope includes 2000+ macOS and hundreds of Android/iOS/Windows devices. 

Here’s what you’ll do day-to-day:

• Work alongside IT and Security teams to create the best user endpoint experience
• Manage, monitor, and scale our endpoint fleet and related infrastructure
• Create efficiencies and economies of scale by delivering repeatable, automated solutions 
• Review, approve, and provide feedback to code submissions done by your peers
• Improve the security of our endpoint fleet
• Triage, solve, automate, and document complex IT Support escalations 

Here’s what we’re looking for:

• Proficient coding in an object-oriented programming language such as Ruby or Python
• Excellent technical writing and communication skills
• Experience managing endpoints or servers at scale using code-based configuration management such as Chef, Ansible, Puppet, or SaltStack
• Familiarity with macOS/Windows internals and design - the ability to troubleshoot complex problems from first principles
• Comfortable with complex projects and able to build proof of concepts quickly
• Understands the importance of security, compliance, and privacy when working with personal data
• Passion for exploring new technologies related to platform-agnostic infrastructures
• Experience building and maintaining automation pipelines
• Ability to aggregate data from disparate systems to formulate insights on our fleet
• Familiarity with macOS/Windows software packaging and deployment tools such as Chocolatey, Munki, Homebrew, and AutoPkg
• Familiarity with Apple’s MDM protocol and Device Enrollment Program
• Bonus:
  • • Experience with an enterprise MDM such as SimpleMDM (preferred), Workspace One, Jamf, or Kandji
    • Familiarity with macOS APIs, Go, ObjectiveC, or Swift
    • Open source code contributions
    • Experience with osquery/FleetDM or an enterprise EDR (CrowdStrike)

Our cash compensation amount for this role is targeted at $140,000/yr to $175,000/yr in Denver & most remote locations, and $170,000/yr to $211,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

About this role 

At Transcarent we are the One Place for Health & Care and you’ll have the opportunity to work on our oncology, surgery and pharmacy solutions. You’ll work closely with our mobile tech lead as well as your web team members to determine when an ask requires a new framework, utilizing an existing framework or implementing something in a non-reusable but high quality, scalable and maintainable way. You’ll use your experience as an advanced mobile developer to collaborate with designers on UX design and advise on architecture decisions using your past positive and negative experiences.  

What you’ll do 

• Have a broad experience with Flutter and the mobile development ecosystem: This includes Swift, Kotlin, Dart, Bitrise, Firebase, Github, Jira, and Figma. You will evolve the architecture to ensure that our technology approach meets short-term agility needs and sets us up to scale long term  
• Have a strong understanding of native performance and tooling: You know what metrics matter to ensure users have the highest quality experience possible, and are committed to measuring and mitigating bottlenecks that slow us down  
• Pride yourself in delivering next level user experiences that redefine modern application design trends: By building a cohesive design system, you take the product experience to new heights, ensuring users are delighted and empowered by our brand. You know what it takes to keep things maintainable, while delivering on unique experiences  
• Have fundamental knowledge of the asynchronous nature of web applications: You understand how to manage server/client communications with resilience, leveraging SDKs as required  
• Communicate and collaborate as a member of a high performance team: You are able to give critical feedback to your peers to ensure the team is thriving in a fast paced environment. You recognize you have a lot to teach and learn as the codebase grows with the product. You embrace that your success is the success of the team  
• Have fun at work:If you are energized by creating a 5-star application alongside a talented team while having some laughs with your team you have come to the right place. We work hard but also enjoy hearing making each other laugh and by finding humor in our daily work lives.  

What we’re looking for 

• You are entrepreneurial and mission-driven who can present your ideas with clarity and confidence 
• 5+ years of experience creating apps downloaded and used on the App/Play Stores that people love 
• Experience or desire to build beautiful native apps with Flutter 
• Deep knowledge of iOS and/or Android development, Flutter app development 
• Experience with Dart, Swift and/or Kotlin in order to write custom platform-specific code when necessary 
• Nice to have: Experience with security coding guidelines, PCI, and/or HIPAA compliance  

We have an exciting opportunity for a Client Success Director. This is a pivotal role at CareRev, dedicated to the holistic management and growth of our strategic, key and growth accounts, within the healthcare sector. This role is not only responsible for fostering and nurturing executive-level relationships with our most valued clients, it also ensures that our solutions seamlessly integrate into hospital-based environments, optimizing the client's workforce through CareRev's technology. The mission is to execute the strategic vision set by the Value Realization Plan, create a synergy between strategic vision and on-the-ground execution, ensuring client loyalty, revenue growth, and the continued reputation of CareRev as a trusted partner in healthcare workforce solutions. By championing a culture of excellence, continuous learning, and client-centricity, the Client Success Director aims to position CareRev as the go-to solution for healthcare institutions, driving both immediate value and long-term partnership growth.

What You’ll Do:

Strategic Client Management:

• Continue to develop and execute the Value Realization Plans (VRP) that align with assigned clients objectives
• Clearly understand client strategic goals and continually adjust account strategy to help client attain goals - create, own and execute Client Success Plans (CSP)
• Foster and nurture executive-level relationships with assigned strategic, key and/or essential accounts, ensuring their needs are met and expectations exceeded
• Regularly review client feedback, ensure concerns are addressed promptly, and uncover optimization and expansion opportunities based on client needs

Cross-Functional Collaboration:

• Build and foster interdepartmental relationships to support a Client-Centric POD
• Work closely with all Client Enablement Leaders, within the POD, to provide seamless client experiences: 
• Service Delivery Manager to support all service delivery functions, internal POD metrics, processes and workflows within the POD
• Client Experience Lead to support resolution of client requests, product adoption and client relationships at the facility operator level
• WorkForce Consultant to support clinical relationships, professional feedback, facility best practices, industry solutioning and product enhancements
• Professional Funnel Lead to support professional pool and client demands
• Professional Services to support recruiting, professional experiences and client experiences
• Partner with Marketing to help facilitate client engagement for white papers, case studies, webinars, conferences, podcasts, etc 
• Partner with Sales to drive growth, expansion, and/or new business

Technology Integration:

• Monitor the effectiveness of CareRev's solutions integrations and continue to identify areas of opportunities 
• Continue to educate clients on new features, services, and industry best practices, positioning yourself as a trusted advisor 
• Offer and organize on-going training sessions and support as defined by the service organization to increase technology adoption rates among clients
• Develop regular cadence with clients for CareRev Product updates and road map

Client Engagement & Growth:

• Conduct Quarterly Business Reviews (QBRs) with senior executives from both organizations. 
• Collaborate with clients to set mutual goals, track progress, and ensure that CareRev's solutions align with their strategic objectives
• Provide monthly progress reports and analysis to help clients move toward optimization and growth

Operational Excellence:

• Leverage Business Intelligence data to identify areas of improvement and optimization
• Continuously review and collaborate on internal processes to ensure operational efficiency
• Support streamlining the client onboarding process with clear documentation, communication, training, and engaging the appropriate support channels

Feedback Loop:

• Maintain an open channel for client feedback, prioritize based on impact, and ensure that a significant percentage of feedback is implemented or addressed
• Partner with the Product Development team, Technical Delivery Lead and WorkForce Consulting Lead to drive enhancements based on client needs
• Escalate client risks and potential utilization changes to GTM Ops team and ELT for company wide awareness and enable swift response

Financial Oversight and Contract Negotiation:

• Track year-over-year growth by account and ensure that revenue, margin and technology integration targets are met or exceeded
• Negotiate and renew contracts to secure continued client commitments
• Negotiate contract amendments
• Utilize Market Rate data to guide rate negotiation discussions with clients
• Support the management of operational costs to stay at or below budgeted amounts

Market Insight & Thought Leadership:

• Utilize internally captured research data to drive future revenue within your accounts and provide value-added thought-leadership communications as a trusted advisor to your clients
• Stay abreast of healthcare trends, regulations, and challenges to position yourself and CareRev as a thought leader in the industry

Networking & Relationship Expansion:

• Engage in regular networking events, conferences, and introductions within client organizations to expand CareRev's influence and web of contacts
• Build trusting relationships with all client executives and decision-makers who influence shared success in order to ensure client continuity and broader organizational alignment

Accountability & Reporting:

• Communicate progress weekly on owned initiatives, provide recommendations to manage peak workloads, and ensure that all client engagements uphold CareRev's reputation in the healthcare industry
• Regularly update and review Account/Client Success Plans with executives sponsors and POD leaders to ensure alignment and progress
• Partner with the leadership team to interpret client feedback, set strategy, drive product development, and balance portfolio to best support existing customers, potential customers, and growth initiatives

Key Deliverables:

• Continued growth of the VRP
• Client Success Plan
• Net Revenue achieved per account/book of business
• QBRs
• Weekly, bi-weekly, monthly status reports
• NPScore
• SF transactions
• Forecasting - by account, by specialty

What We’re Looking For:  

• Bachelor’s degree or equivalent professional experience
• 8+ years in relationship management roles within healthcare (consulting, account management, etc.)
• Experience in covering enterprise SaaS products and supporting corporate customers
• Proven track record generating trust among healthcare executives, clinical leadership and staffing team management
• Proven success in developing relationships with C-level executives in key verticals
• Proven success in growing business in existing accounts; upselling, cross-selling
• Customer Relationship Management (CRM) required (Salesforce preferred)
• Ability to travel 30% of the time to hospital facilities

The anticipated salary range for this position is $101,520.00 - $183,060.00. Equity, bonus or commission and benefits may also be provided as part of the total compensation package, depending on the position offered. If given an offer, the exact salary amount offered will ultimately depend on multiple factors, which may include the successful candidate's skills, experience, education and other qualifications as well as the candidate's location of residence.

MultiThreaded Engineering, UX and Design at Stitch Fix

At Stitch Fix, our goal is to help our customers look great and feel great about themselves by revolutionizing how people shop. In a time-starved world where shopping often feels overwhelming, our business connects customers to clothes they love. Whether it’s helping someone dress for success at a new job or taking the stress out of packing for a family vacation, we fix clients’ closets – and they love us for it!

We’ve built unique, innovative software for merchandising, warehouse and inventory management, remote styling, and logistics. We leverage vast amounts of client data to make decisions throughout the company. All of this results in a simple, powerful offering to our clients and a very successful business. We believe we are only scratching the surface of our opportunity, and we’re looking for incredible people to contribute!

Principal iOS Engineer

About the role

We are looking for an iOS Principal Engineer for our Mobile Platform team. As an iOS Principal you will:

• Design, break down, implement, ship, evaluate, document, and iterate on improvements to the native application platform.
• Collaborate closely with your team and product and technical stakeholders.
• Help lead technical decision-making on your team. 
• Understand and serve the needs of other mobile teams strategically and with partnership.
• Influence work in mobile teams’ (and other cross-functional teams’) roadmaps. 
• Help guide the architecture of major new mobile efforts as we extend the impact of our native apps in the client experience. 
• Mentor other engineers, investing generously in their learning and growth.
• Provide actionable, specific, and kind feedback to other engineers on their work.
• Use your expertise, coupled with relevant data, to evaluate trade-offs and prioritize work. 
• Execute on short-term milestones with an understanding of their place in long-term strategy.

 We cannot succeed without creative engineers. Your cross-functional team will propose and build solutions to move the state of the art of Stitch Fix technology forwards.

About the Technology
Technologies we rely on to pursue solutions to business problems include:

• Latest Swift version
• iOS version: current and one previous version
• GraphQL
• Combine
• SwiftUI and UIKit
• Swift Concurrency
• Unit & UI testing

iOS will be the core of your daily work, but experience with Android and GraphQL would be a big plus.

Even if you already have experience with these tools, you'll have the chance to get even better with them. And if you don't already use all of these tools, we will help you learn and become effective with them: we trust experienced engineers to be able to learn new skills in a new role and adapt to the particulars of our stack.

You’re excited about this opportunity because...

• We work collaboratively as a distributed team—we are a primarily remote team and we use GitHub, Slack, and video conferencing extensively to collaborate.
• As an iOS platform team we impact the client experience and the developer experience for our partner teams. We have the opportunity to work on a wide variety of technical projects. A few of our recent projects have included:
• Building out our design system 
• Improving UI performance and accessibility
• Reducing build times & optimizing CI performance
• Improving our architecture.
• Our workflow depends on testing and CI—we take testing and test automation seriously in order to build software we can rely on, and use CircleCI to bring it all together.

We use these tools and techniques to help us get the job done, and we’re excited to share our expertise with new members of the team. You will have the opportunity to help us continue to adopt effective practices and technologies and explore their full potential.

We are excited about you because... 

• You are enthusiastic about technology. You have previous experience as an iOS Engineer and you will leverage that to help us build new products. You will collaborate to build solutions using the appropriate tools and contribute to design and architecture across multiple systems. You want to build on your experience and help us to adopt new technologies. You'll learn from us, and we'll learn from you. You care deeply about the experience you are delivering.
• You have a product-focused mindset. Our team works together to deliver projects that use technology to solve real business problems. Your team members and business partners will seek out your opinion on how the product you’re building should work. You aren’t afraid to dig deep and ask the tough questions of our customers, company, and executive team.
• You are interested in developing your leadership qualities. You should believe in what you’re doing and inspire others around you to be their best selves? Do you feel ownership for the projects you are working on?
• You have deep respect for your craft. We are dedicated to building software sustainably, using modern techniques. You're always looking for more and better ways to write software, and enthusiastic about sharing them with your team.
• You are respectful, empathetic, and humble. We want you to take your work seriously and be open to personal and professional growth. Successful engineers show everyone respect and consideration.

You'll love working at Stitch Fix because we...

• Are a successful, vibrant, growth-focused company
• Are a technology-driven and data-driven business.
• Are at the forefront of tech and fashion, redefining shopping for the next generation.
• Are passionate about our clients and live/breathe the client experience.
• Get to be creative every day.
• Have a smart, experienced, and diverse leadership team that wants to do it right & is open to new ideas.
• Believe in autonomy & taking initiative.
• Have a sunny office in downtown San Francisco, CA, or your home :)
• Full support for remote work—and you get to visit our SF office occasionally to connect with your peers and partners.
• Offer equitable and competitive compensation based on your level to help eliminate bias in salaries, as well as equity and comprehensive health benefits.
• Are serious about our commitment to life-work balance, and have generous parental leave policies.