At commercetools, we are:

Engaged: We didn't become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.

Inspired: We continually explore what's possible. As the founder of the headless commerce concept, the leader in true composable commerce, and the visionaries behind MACH® — our patented tech has radically disrupted the world of enterprise ecommerce software. And we are just getting started!

Valued: Intelligent, resilient, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of care.

• Prospect, qualify, and develop a robust sales pipeline
• Communicate the value of commercetools’ solutions to C-level executives and other senior enterprise decision-makers
• Conduct discovery and carry out on the sales process to uncover the needs of large, enterprise companies
• Develop a strategic plan for your territory to meet monthly, quarterly and annual bookings and revenue objectives
• Timely and accurate updating of Salesforce.com CRM, forecasts, and pipeline data to ensure the generation of accurate territory and management reports
• Work with our Partner Team and Partners directly to identify and work on opportunities

• 5+ years in commerce or related direct application sales
• Excel in both personal drive and collaborative teamwork
• Have excellent communication (interpersonal and presentation) and closing know-how, and have successfully applied these in previous sales roles
• Organizational requirements and attention to detail are important, and the aptitude to prioritize in a high-growth environment
• A self-starter, self-governing, team-oriented and has a structured way of working
• Good comprehension of sales performance metrics and must be driven with an extreme sense of urgency to deliver
• Can develop and grasp convoluted business processes/business models and embodies a consultative approach
• Very comfortable working up to 100% remotely and able to create an emphatic and meaningful relationship with stakeholders remotely

We care about your Growth and Well-being

???? Competitive compensation package:Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks

☀️ Remote Work:Up to 60 days/year from a country different from your base country  

???? Open Learning & Development Budget

????ct Academy:Regular internal training sessions

????Our Benefits:Check them outhere

⌚️Flexibility:Morning person or night owl? We believe in outcome and motivated employees

????Mindset & Growth:A diverse, creative workspace with an international culture & learning environment

For US-based roles

????  Well-Being:100% employer-covered medical, dental, and vision insurance for employees and dependents

????Work-Life Balance:Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering

????Prepare For Your Future:401k with company match

????Get Involved:Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!

????Our differences make us stronger 

We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Are you ready? Come grow with us!

????Are you looking for something else? Check out ourCareer Pageand ourWebsitefor more information.

We are on the lookout for an experienced Performance Marketing Manager who is not only proficient in their craft, but also passionate about making a meaningful difference in people’s lives. Your expertise will be instrumental in creating engaging marketing campaigns for our social media channels. Primarily for LinkedIn.

Offering the ultimate in flexibility, this role is entirely remote, allowing you to work from any location worldwide. You’ll have the freedom to set your schedule, joining a team of driven professionals from diverse backgrounds, all united in their ambition to streamline the path to employment for job seekers everywhere.

If you’re ready to apply your creative talents to empower others and have at least five years of experience developing and actively executing paid social strategies for a company with an international presence, we’re eager to meet you.

Your Course - and what we expect from you:

• Design and implement a strategy, vision, and roadmap to generate high-quality conversions via our paid social LinkedIn channel, ensuring alignment with overall marketing goals and target audience.
• Achieve ROAS goals linked to company objectives.
• Collaborate with the Creative team to design compelling, engaging, and effective ad creatives that resonate with our target audience, while adhering to platform best practices.
• Utilize advanced targeting options on paid social platforms to reach specific audiences and segments, ensuring campaigns are tailored to the right demographics, interests, and behaviors.
• Conduct A/B testing on various campaign elements, including ad copy, visuals, and targeting parameters, to continually improve performance.
• Generate regular performance reports and communicate results to stakeholders, highlighting key successes and areas for improvement.
• Work closely with other channel managers to drive efficiencies, ensuring they align with overall marketing goals and target audience.
• Oversee the relationship with LinkedIn account support.
• Manage tags and pixels, the Conversion API, and audiences as they pertain to each channel.

Your Equipment:

• A minimum of 5+ years of experience developing and actively executing paid social strategies, desirably in the B2C segment
• Proven expertise in managing campaigns on LinkedIn is essential. Experience in managing campaigns on Meta and TikTok is highly desirable.
• Advanced campaign management experience required for paid social, including the ability to optimize bids, budgets, and targeting based on performance data and campaign metrics.
• Expertise in ad copywriting, creative best practices, and audience segmentation.Strong understanding and application of conversion tracking and pixel management.
• A very good understanding of different attribution models and how to plan budgets according to the channel value in the conversion/click path.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
• Strong understanding of the online advertising industry and social media landscape.
• Strong attention to detail and time management skills.
• Proactive, organized, and able to work autonomously.
• Constantly monitor industry trends and competitive activity to ensure we stay at the forefront and can apply innovative thinking to our campaigns.
• Fluency in English is a must; proficiency in other languages is desirable.

What you can expect on board:

• An international and diverse team of currently 70+talented and passionate people.
• An amazing team spirit and the drive to improve our product every single day.
• Salary package tailored to match your experience and responsibilities.
• Flexible working hours and absolutely no bureaucracy.
• Fully remote - Work from anywhere you like.
• Challenging tasks, fruitful interactions with your colleagues, as well as plenty of opportunities to bring in your own ideas.
• Virtual team lunches, regular team events and, most importantly, our annual JobLeads Sailing Week in the Mediterranean.

If you are a passionate and creative individual with a strong understanding of paid social performance marketing and a desire to help shape the online presence of JobLeads, please send us your application. We look forward to meeting you!

​​About the Role:

This is a unique opportunity to play a critical role in the Hims & Hers customer journey. The Manager, MarTech Operations will be a power user of our Marketing Automation Platform, Braze, and will be responsible for discovery, documentation, development, QA, monitoring, reporting, troubleshooting, and supporting complex customer journeys for our Lifecycle Management Team.  You will do this across multiple channels including email, SMS, push, web, in-app, and potentially expand into other channels like direct mail. You’ll also work with cross-functional partners in product and engineering to design, request, and troubleshoot technical data streams.

You Will:

• Own CRM QA, platform housekeeping, as well as deployment and execution of priority campaigns
• Collaborate with lifecycle managers and data teams to ensure marketing journeys are operational and successful, and take immediate action in case of failures
• Assist with architecture and technical evaluation for customer communication solutions
• Adhere to best practices while continuously seeking process improvements
• Create, maintain, and refine detailed documentation and SOPs including operational processes, workflows, and training documents
• Seek opportunities to keep our platforms orderly and improve operational efficiencies

You Have:

• 3+ years B2C, DTC industry experience
• Experience with Top Tier ESP’s (Braze is a Critical Success)
• Experience in highly regulated industries a plus, i.e. Healthcare, insurance, banking
• Ability to work across different teams, platforms, languages, systems, etc. 
• Solid track record of implementing large-scale, complex B2C email/SMS/push campaigns
• Understanding event streams, customer actions, and user profiles

Preferred Qualifications:

• Strong sense of ownership and entrepreneurial spirit
• Strong collaboration and problem-solving skills
• Relentlessly high standards and high attention to detail
• Avid documentarian

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

Wayfair Professional’s Consumer (“B2C”) and Business to Business Sales (“B2B”) team is seeking a collaborative, analytical Senior Associate to help drive Contact Center Strategy and Operation within Workforce Management (WFM) Capacity Planning and Scheduling. The role will be a part of the B2C and B2B Sales Enablement/Workforce Management team that will help manage staffing and service levels of contact centers across North America and EU. While our site and app experience allow for seamless self-service, our higher-value customers benefit from sales support. Sales teams educate customers about Wayfair’s assortment and services, and help them complete their orders and projects.

We seek a motivated Capacity Planning Sr Associate who will partner with our business and stakeholders to support our contact center staffing. This role will drive execution around scheduling, and long-term planning to achieve consistent and exceptional service levels for consumer and business inbound/outbound contacts while optimizing resource utilization. This includes proactively partnering with real-time monitoring, scheduling and call center stakeholders/teams to monitor progress against service level goals, occupancy targets, and executing short and long-range staffing levers and scheduling initiatives. 

Responsibilities:

• Own all aspects of capacity planning in near and long term including but not limited to maintaining and improving predictive staffing model, tracking vacated schedules, new hire schedules and classes, weekly and event retrospectives, lead capacity planning calls with stakeholders, execution of pre-planned capacity levers and assist with tier 0 event planning, recommendations and shift bidding.
• Collaborate with real-time monitoring and scheduling to ensure excellent schedule efficiency and a world class customer experience ensuring all service level targets are met and occupancy is within target.
• Become a Subject Matter Expert (SME) for Verint, labor laws, and workforce policies across Wayfair geos.
• Be comfortable with complexity and independent decision making in a constantly changing environment as the Contact Center strategy continues to evolve.
• Have a strong pulse on historical data and current trends for call volumes, handle times, and staffing requirements. Partner closely with colleagues in headcount planning.
• Constantly adapt strategies and processes in response to a dynamic and evolving contact center environment. 
• Generate regular updates and retro on SLA/occupancy performance, providing insights and recommendations for process improvements to Capacity planning, Real Time Monitoring, Scheduling and WFM management. With Ad Hoc analysis as needed.
• Stay up-to-date with industry trends and best practices in workforce management, applying relevant insights to enhance our operations

Requirements:

• Bachelor’s degree in Business, Mathematics, Engineering, Economics, Actuarial Science or Finance.
• 3+ years of experience in workforce management, sales enablement, project / program management, strategy & operations, consulting, or similar roles supporting Sales, Customer Service, or Marketing teams. 
• Experience with scheduling, capacity planning or real-time monitoring of multi-geo omni channel contact centers.
• Experience with WFM software solutions like Verint, Alavaria, and Nice. Preference to candidates with Verint experience. 
• High level proficiency in Excel/Sheets with proven technical ability (pivot tables, sumifs, index match etc) to clean/cut and analyze data. 
• Outstanding verbal and written communication skills with ability to understand and empathize with diverse stakeholders across functions, and tailor messaging / communication appropriately to ensure resonance.
• Strong problem solving skills and the ability to break down complex, ambiguous problems into logical objectives while staying self motivated under tight deadlines in a fast paced environment.
• A passion for working collaboratively across functions to identify and drive improvements with a strong intellectual curiosity and eagerness to learn and improve.
• Data Interpretation: Ability to organize data and synthesize insights from data analysis, understanding trends that affect performance in the short-term and identifying long-term opportunities for improvement.
  
  

About This Role

We’re looking for a Senior Marketing Manager who understands the full scope of the healthcare landscape and is on the leading edge of innovative models with payers, IDNs, ACOs, CINs and other innovative models of healthcare delivery and reimbursement.  The ideal candidate is an experienced marketer who also has a strong command of innovative care models, ideally from past experience working within or consulting for a payer, IDN, ACO or a similar type of organization. The candidate will drive executional excellence with marketing programs, with a passion and talent for creating content and building effective communications. This is a position that blends art and science and requires an analytical mind to use data and insights to inform continuous improvements. 

Responsibilities:

• Develop product messaging that differentiates new products and services from others in the market.  Develop messaging that conveys the strategic positioning of the brand and drives awareness, consideration and engagement with the target audience.
• Collaborate as an embedded team member with payer relations, market access and commercial market development teams to develop account-based marketing strategies and creative approaches to differentiate cardiac monitoring and our brand within the accounts.
• Create value proposition content for direct customer presentation as well as the potential for case studies, videos, website copy and blog posts, that will be pulled through integrated marketing campaigns, programs and channels. 
• Maintain and manage competitive intelligence and comparisons by working with cross-functional stakeholders and executing self-lead research.  Create mechanisms to share and syndicate actionable information to business partners, including sales. Own and build competitive response tools and objection handling materials for sales team.
• Translate marketing messages and content into sales enablement tools to maximize selling effectiveness and productivity.
• Measure and metric campaign performance against Key Performance Indicators and make recommendations for program, content, or messaging improvements.

Skills / Requirements:

• 10-12 years of marketing experience, mostly in healthcare; master’s degree preferred in business, integrated marketing or healthcare economics
• Strong communication, presentation, and leadership skills.
• Anticipate overnight, domestic travel for conferences, team meetings and customer engagement of up to 20% will be required
• Experience working within legal and regulatory requirements for messaging.
• Demonstrated experience writing, informing and working with marketing briefs to inform / develop marketing content and messaging. 
• Demonstrated ability to collaborate cross-functionally with sales, product marketing, product management, regulatory, legal, HEOR, payer relations, value and access, medical affairs and corporate strategy partners.

Differentiating Qualities:

• Prior experience in the healthcare sector is required, through in-house or consulting engagement with a payer, IDN, ACO or other innovative care delivery system. The candidate needs to understand the mindset of decision makers in these healthcare systems, ranging from clinical and population health to financial and administrative leaders.
• Expectation that this role will be dynamic and challenging, with the need to be able to navigate well in uncertain environments and help define new capabilities for the organization.
• Ability to differentiate among various target customer segments and deliver appropriate value propositions to each whether economic or clinical based.
• Presence and influence to work with key stakeholders within iRhythm and our partners from executive to operational levels.
• Success in partnering with and supporting sales teams to drive effective messaging and sales productivity.
• Success in translating economic value propositions into effective marketing materials.
• Product launch experience is a strong plus.
• Marketers with both B2B and B2C (or B2B2C) will further differentiate themselves; experience with marketing both to health care providers as well as direct to payers and reimbursement decision-makers is expected.

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About the Role:

Become a Senior Business Consultantat Bloomreach! If you want to help top e-commerce businesses boost their performance, serve clients and get experience globally and have immediate, tangible results, join our Professional Services team as a Senior Business Consultant. 

As a Senior Business Consultant, your primary responsibility will be to deliver value to Bloomreach’s clients by deploying and utilizing the Engagement Platform effectively. You will support clients during the implementation phase by gathering business requirements, preparing data structures, managing data migration processes and deploying automated programs. Additionally, you will serve as a key advisor on e-commerce, analytics, data management, digital marketing, marketing automation and email + mobile technologies.

Building strong client relationships is crucial. You will continuously enhance their businesses, maximize platform utilization, and improve key performance indicators (KPIs) and return on investment (ROI). Collaborating with Customer Success Managers, you will develop business strategies and roadmaps aligned with clients’ goals and metrics.

You will develop a robust understanding of the Engagement Platform. Becoming an expert in the platform empowers you to guide clients and internal stakeholders effectively. Your responsibilities in client onboarding, platform adoption and feature utilization are crucial. Collaborating with internal teams to enhance product-focused services and drive process improvements is essential for success.

What you’ll do:

• Become a SME on the Bloomreach Engagement platform
• Provide leadership and guidance to the business consultancy practice in the US
• Support clients in bringing continuous improvement to their sites, shops or apps (audit web pages and online shops; design, manage and evaluate AB tests; propose changes to enhance customer experience and raise conversion rates).
• Communicate with clients, teach them how to use the CDP platform, suggest improvements to their products, prepare reports for their business decisions and project evaluation.
• Oversee implementation to clients’ applications, websites or online shops. 
• Communicate regularly with clients through online channels and on-site visits.

What you'll need:

• 4-6 years in B2B and/or B2C SaaS OR in-house eCommerce experience.
• Working knowledge of Bloomreach Engagement platform features is preferred. 
• Experience in online analytics, performance marketing, marketing automation, data science, A/B testing, personalization, campaign optimization, customer lifetime value, email automation, reactivation, attribution modeling, prediction, product recommendations, and e-commerce is beneficial.
• Strong consulting skills, including clear communication, presentation abilities, confidence in engaging stakeholders, exceptional organizational and problem-solving skills, and the ability to handle challenging situations professionally are essential. Keeping expertise up to date by deepening knowledge of the Bloomreach Engagement platform through continuous learning and self-study is expected.
• Independence, self-organization, ability to navigate ambiguous situations.
• Understanding of technology around marketing cloud solutions.

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $105,000-$135,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US and Canada) regardless of any specified location above. 

About The Team

The Analytics team is a distinct part of the broader Product Management Organization, providing subject matter expertise in our data, metrics, and analytic tools and methodologies. While belonging to a close-knit central team, each Life360 Analyst partners with one or more Operational Groups in the Company–Growth, Customer Experience, International Markets, Data Infrastructure and Business Development–using that expertise as a thought leader and cross-functional partner, collaborating to solve business problems with our data.

About the Job

As a senior member of the Analytics team, you will partner with Product Managers, Marketing Leaders and fellow Analysts to understand, report on, and help optimize a roadmap that fuels growth, explores new business opportunities, and finds incremental value for the organization. You will leverage your analytic and technical experience to use our unique geolocation, mobile application, and transaction data to help answer key business and product questions, deliver analytic programs, and provide strategic insights.  

The ideal candidate has a passion for product experiences, the customer journey, fueling the business with meaningful data-driven insights, and distilling results into a compelling narrative. Utilizing a blend of strategic thinking, technical data skills, and analytic techniques, the candidate should be able to answer a range of business questions and present resulting insights in a concise and effective manner. The ideal candidate would bring a blend of consulting, collaboration, technical aptitude, leadership, programming skills, product sense and business skills to this role. 

For candidates based in the US, the salary range for this position is $130,000 to $170,000 USD. For candidates based out of Canada, the salary range for this position is $140,000 to $165,000 CAD. We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Build a holistic understanding of our product, customers, data, and business goals, centered on growth of our subscription and nascent ads business.
• Leverage complex, large volume, high-dimension data, extracted using a variety of sources, tools and analysis techniques to create and deliver analytic insights to a team of cross-functional partners
• Employ industry best practices in establishing repeatable Business Intelligence capabilities and experiences.
• Proactively foster and drive a data-driven analytics culture, creating new opportunities to create and use data assets in innovative ways.
• Operate as an analytics thought leader and evangelist to create and drive the Life360 Data Analytics brand both internally and externally.

What We’re Looking For

• 5+ years of data analytics experience in consumer internet, mobile, or digital product domains.
• Proven experience with Live, High-Audience Mobile B2C Apps preferred. 
• Experience with subscription business models is a plus. 
• Experience with location data is also a plus.
• Extensive hands-on experience with SQL. 
• Preferably expertise in leveraging big data and cloud-based technologies (MySQL, AWS, Presto, Athena, Redshift, Hive, Teradata).
• Python/R or equivalent data wrangling, scripting and reporting experience with high volume data sets.
• Experience with Amplitude is a bonus, but not required. 
• Demonstrated impact from working with stakeholders to translate strategic business and product questions into successful analytic projects.
• Proven ability to tell a story with data and visualization tools to a variety of audiences, both technical and non-technical. 
• Keen grasp of statistical concepts and product experimentation (confidence intervals, hypothesis testing, regression models).
• Demonstrated project management and organizational skills.
• Degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field. 

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for US employees). We offer supplemental plans for medical and dental for Canadian employees
• 401(k) plan with company matching program in the US and RRSP with DPSP plan for Canadian employees
• Employee Assistance Program (EAP) for mental wellness.
• Flexible PTO and 12 company wide days off throughout the year
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Be a Good Person - We have a team of high integrity people you can trust. 
• Be Direct With Respect - We communicate directly, even when it’s hard.
• Members Before Metrics - We focus on building an exceptional experience for families. 
• High Intensity High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

____________________________________________________________________________

Position Overview 

Our Global Services team, BGS, builds highly scalable and complex solutions on our platform for some of the best known companies in the world, and we're expanding. If you have strong experience in designing and building digital products, a passion for online video, a consultative mindset, a team mentality, and excellent customer communication skills, we'd love to talk.

We're seeking an energetic, ambitious, and motivated Manager, Product Owner. This person will serve as the product lead for BGS and its customers, lead a team of business analysts across multiple engagements and partner with the larger Brightcove Product organization to drive innovation across the Brightcove portfolio of core products. The Manager, Product Owner will be responsible for the overall product design and definition of our custom solutions based on our customer’s needs and business objectives. 

If you are smart, highly motivated, and detail oriented with a polished communication style, this role at Brightcove presents a challenging and exciting next step in your career.

Job Responsibilities

• Oversee and ensure the quality and consistency of BA deliverables across the portfolio to enable the successful delivery of complex solutions for media and enterprise customers (requirement documentation, user story creation, BA best practices)
• Demonstrate a commitment to customer needs and satisfaction by exhibiting a thorough understanding of all solution requirements and key business objectives
• Partner directly with Global Services Technical Leads on custom solutions and liaise directly with prospective customers to understand their business objectives and how our technology solutions can fit their needs
• Manage a team of 2 Business Analysts across multiple customer engagements, while also serving as lead product solutions owner and BA on large, strategic solution implementations 
• Participate in pre-sales by working closely with technical and sales counterparts to ensure accurate documentation and scope, ultimately assisting in SOW creation 
• Consult with customers and participate in workshops to provide strategic guidance on roadmaps, identify opportunities for solution enhancements and gather intelligence on customer needs
• Work closely with Technical Leads to understand technical capabilities of Brightcove’s platforms and services
• Apply product management best practices and identify areas for process improvement
• Work collaboratively with BGS Client Solutions, Engineering, and Product Management teams to ensure all client needs are met. 
• Stay apprised of BA best practices as well as trends in the video streaming industry

Qualifications/Experience

• 6+ years of experience as a Product Manager and / or Sr. Technical Business Analyst 
• 2+ years of Product and/or Business Analyst people management experience
• Experience in a professional services environment
• Proven ability to lead, coach, inspire and motivate a geographically dispersed team
• Strong experience managing or developing large-scale B2C and B2B and/or B2B2C products
• Technical fluency on front end and back end software development, including video streaming technologies
• Experience documenting requirements for all platform types, including Mobile and Smart TVs
• Deep familiarity with agile project management best practices and PSA tools (JIRA, Confluence, SLACK, Kantata)   
• A skilled multi-tasker that can juggle multiple priorities and a combination of independent project work and team management 
• Knowledge of common monetization frameworks (AVOD, TVOD, SVOD, etc) is a plus
• Ability to analyze and understand technical issues but also talk about technology in a simple, easy to understand way
• Can set priorities and implement tasks in any environment
• Excellent communication skills (written, verbal, presentation, facilitation) with experience managing both internal and external customers
• An innovative, self-motivated, and hands-on professional who excels with new and changing technologies in a rapidly growing and fast moving company. 
• Can act as product lead on large programs with minimal direction
• Works effectively with Technical and Non-technical Team members and customers 
• Bachelor’s degree or equivalent experience required

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, and we actively support a culture where inclusion and growth are at the center. We hire, recognize, and promote employees who are committed to these same ideals. We value collaboration, creativity, work/life balance, professional growth, and creating an empowering space for open communication. No matter where our employees work, remotely or in one of our global offices, employees have plenty of opportunities to meet colleagues and celebrate a variety of personal interests and perspectives.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email recruiting@brightcove.com.

The Brightcove Privacy Policy explains the processing and purposes of any personal information.

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