Physical Retail Curriculum Specialist - Field Enablement

The Wayfair Physical Retail Field Enablement team is currently seeking a Curriculum Development professional to join the team. 

You will be responsible for creating and maintaining training programs for our Specialty Retail Brands (SRBs) and Wayfair store roles, including but not limited to, New Hire Onboarding, Continuous Learning, and Leadership Development through Instructor-Led Training (ILT) Virtual ILT, and self-paced training. You will be expected to quickly develop an understanding of Physical Retail initiatives, processes, and needs. While you will not be expected to be presently proficient in the various tools (tech and software), you will be expected to quickly upskill to be able to successfully use them.

What you’ll do:

• Partner with stakeholders and subject matter experts across the Physical Retail organization to determine individuals, workgroups, and organizations’ training needs. 
• Design and develop learning solutions and programs by applying adult learning principles and systematic instructional design to create content that best fits the learner’s needs.
• Create and update content and curricula aimed to support the competency models developed for each role.
• Use project management tools and skills to manage medium to large-scale content development projects.
• Develop exercises, tutorials, job aids, assessments, and other learning methods, including social or connected learning strategies and multimedia-based assets through gamified learning and WalkMe.
• Identify areas for innovation and improvement in Physical Retail to drive performance through learning. 
• Work in and coordinate with multicultural and virtual teams.

What you’ll need:

• 6 months time in role minimum
• In good standing with Talent Management (free of corrective action)
• Recommended by current reporting manager 
• Learning and Development experience required
• Advanced degree in Education, Learning and Development, Organizational Development or related field strongly preferred 
• Experience curating and developing learning content across various delivery modalities, e.g. ILT, VILT,, content management systems, etc. is preferred.
• 2+ years experience facilitating curriculum based learning experiences in a corporate training environment both virtually as well as in person.
• Project management and organizational skills. 
• Strong stakeholder management skills. 
• Exceptional written and verbal storytelling skills 
• Knowledge and experience in agile methodologies & product development cycles (Plan, Discovery, Build, Adopt)
• Demonstrates a high degree of professionalism, leadership, and autonomous drive
• Articulate, persuasive communicator across multiple organizational levels
• Savvy, quick thinking, and comfortable in a dynamic, fast-moving environment
• Knowledge of Learning Management Systems (LMS). Experience in Cornerstone or Axonify is a plus. 
• Instructional design process knowledge (ADDIE\SAM) and adult learning theories
• Previous experience evaluating (Kirkpatrick) and assessing training modules for effective learning required.
• Problem-solving and a ‘think out of the box’ approach to learning. 
• Work on multiple projects at the same time and prioritizing work appropriately.
• A tendency toward creating MVP solutions and results-and growth-oriented mindset.

Types of tasks for role:

• Oversight and communication/integration of Blueprint updates into current materials
• Design curriculum packaging in LMS
• WalkMe updates/additions
• Curriculum updates for ILT/VILT materials and self-paced training
• Content audits of all program materials
• Recipient of anything assigned for curriculum maintenance in standing curriculum
• Continuous improvement workstream lead
• Collaborate with SMEs, and store leadership learning experience designers/managers taking in feedback on what’s working/what’s not, and continuously improve programs
• Aligned to verticals
• Measurables are aligned to what each training delivery team is accountable to, as well as what’s expected from the creation, design and evolution of programs.

Full-Time Position

Start Date: Monday, 5/13

Compensation: 15/hr+ uncapped bonuses

Average all in compensation: $65,000

We supply all equipment

Wayfair’s Cabinetry team is looking for creative, driven, empathetic, entrepreneurial design sales consultants to help launch one of our newest product offerings. This role will be responsible for helping customers create / envision a kitchen they love and recommend products that meet their individual budget, style and space. Since this is a new product offering, customers will have to utilize designer assistance in order to place orders, and you will be a part of the founding team of kitchen designers at Wayfair. This role will work very closely with our customers as well as other supporting teams.

What you’ll do: 

• Leverage your interior design and sales expertise in the kitchen space to help navigate our customers through their design needs and purchases
• Guide customers through the custom cabinetry purchasing process: functional 3D renderings, requesting samples from manufacturers, placing orders for the customer, and upselling compatible products
• Navigate through multiple software applications, 3rd party and proprietary tools to provide customers with recommendations for their budget, style and space as well as manage customer ordering and customers post order questions. 
• Produce quality, detailed, accurate kitchen and bath & other room designs from customer sketches, planning guides and/or blueprints utilizing 20/20 Design Software
• Meet or exceed your sales, customer satisfaction targets and other established KPIs
• Efficiently manage your time and always put the customer experience first to ensure project timelines are met
• Ask great questions that allow you to provide a complete sales solution for your customers
• Exemplify a positive and professional attitude on a daily basis with customers and your team members
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations 
• Engage customers with a high degree of empathy and professionalism in ways that ensure great Net Promoter Scores (NPS) for you and Wayfair
• Grow through world class training and continuous career development. You’ll be trained on our offerings, software, processes and supplier customizations and offerings

What you’ll need: 

• 5+ years of sales experience (preferably in kitchen/interior design), and proficiency in 2020 Design Live
• Passion for great customer service and a drive to exceed sales targets
• Strong organization, self-motivation, communication and relationship management skills 
• Track record of thriving in a fast paced and changing environment
• A sense of urgency in providing exceptional customer service
• Demonstrated use of technology to drive business results, ability pivot and ramp up on new software programs quickly
• Effectively communicate and interact with internal and external stakeholders in a professional manor
• A team player, who is eager to collaborate with team members and other teams.
• Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems

Perks: 

• Get matched with a continuous stream of customers without spending money on sales
• Employee discounts at Wayfair and local businesses 
• Fun work environment and team culture

Wayfair’s Global Sales team is seeking a collaborative, analytical-oriented QA analyst to help drive the Global Sales agenda. The role will be a part of the Global Quality Management team that contributes to the development and implementation of QA strategies tailored to the needs of our global sales business. We use data to understand customer needs and marry this with the optimal solution, ranging from a chat bot to high-touch, personalized sales support. This is a key element of how we can increasingly delight our customers by providing them with a faster and better solution to their needs, while driving further affinity for our brand.
 
We seek a meticulous and detail-oriented QA analyst who will seamlessly partner with our field sales and sales operations team members to develop and assess quality processes for monitoring performance of our frontline sales agents, while identifying opportunities for optimization in the overall program to drive enhancements to the customer experience. Leveraging analytical skills, problem-solving abilities, and strategic mindset, the QA analyst will contribute to the development of QA programs and must have excellent communication skills, and a passion for driving continuous improvement in QA processes. 

What You'll Do:

• Collaborate with stakeholders across our global sales organization to develop comprehensive QA strategies aligned with business requirements.
• Analyze QA reporting and workflow trends to identify areas for improvement and optimization in QA processes, driving enhancements to the customer experience.
• Ensure alignment on QA objectives and priorities with cross-functional teams and sales partners, contributing to business KPI/OKR goals.
• Participate in strategic planning sessions to provide insights and recommendations for optimizing QA workflows and improving overall program quality.
• Provide continuous updates on QA activities, opportunities, and recommendations to stakeholders, fostering effective communication and collaboration.
• Continuously evaluate and enhance QA processes and methodologies to adapt to evolving business needs and industry trends.
• Mentor and coach other QA analysts within the global sales QA team, providing guidance on analytical problem-solving and QA best practices.

The salary range for this position is $56,250-$66,500 however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Based: Work from Home or Office based (Galway)  

As a talented Sales professional, you will be an inspirational sales coach, excelled in driving sales team motivation and development (both individually and collectively) to exceed sales targets. Managing our B2B Sales Account Management team, you will lead the team in forward thinking strategic engagement and management to help shape the future of Wayfair across Europe.  If you thrive within a fast moving, agile industry, have a passion for developing sales individuals, with the skill to ignite sales potential; we have the platform for you to flourish.

What You'll Do

• Lead and manage front-line B2B Account Managers 
• You will help to define, develop and communicate the vision for the department to your team.
• Create and nurture a culture of inclusion & empowerment, developing owners who are curious problem solvers. Always deep diving and analysing data to ensure consistent premium quality for our customers & employees.
• Embedding initiatives that help to increase effectiveness, drive revenue, improve customer experience, and/or reduce costs on a meaningful scale for the business.. 
• Develop employees and our future leaders, coaching and improving their skill set to help them grow.
• You will implement succession planning across all levels of your region.
• Be a key thought partner and collaborator with our commercial partners to digest and adopt new and continuous optimization within your teams.
• You will work cross functionally with partners to ensure our commitment to meet our customers demand is met. From recruiting the right employee, raising the bar, bringing highly talented individuals to the table - working with our Training team to ensure these employees are set up for success to collaborating with scheduling and planning teams to ensure service levels are met operationally.
• Ensuring your team’s output is consistently accurate, timely, and goes above and beyond expectations

If you are;

• Proven within a B2B sales environment, both within a sales leadership and individual sales professional positions,
• Demonstrate strength in nurturing sales professionals and cultivating consistent high performing sales teams,
• Have a curious, solution focused approach to problem solving with comfort in a fluid moving environment which will not offer a rigid structure,   
• A forward thinking strategic manager, with the strength in identifying opportunities and navigating around potential impacts.
• Display the ability to manage up and linearly, being comfortable challenging others in the best interest of the business.
• Highly developed verbal and written communications skills.
• Hold intermediate and above computer skills for navigating multiple systems.

Interested? Click apply or reach out directly to our Wayfair team who are excited to meet you.

Virtual Design Sales Consultants (Tier 1), Project Team 

Start Date: March 25, 2024

Compensation: $15/hour + Uncapped Monthly Bonus (average earnings with bonus & hourly combined is $27 per hour)

Wayfair and its collection of brands is looking for creative, driven, empathetic, entrepreneurial design sales consultants to help grow one of our newest teams. This virtual role will be responsible for helping customers create / envision a home they would love and recommend products that meet their individual budget, style and space. 

What you’ll do: 

• Deliver on sales and service KPIs, productivity standards, through one on one virtual design consultations 
• Comfort with working remotely and ability to navigate multiple software applications, 3rd party and proprietary tools to provide customers with recommendations for their budget, style and space
• Create elevated designs for customers using preferred design tools to create moodboards, 2D floor plans, products lists, and style inspiration
• Leverage your sales and interior design expertise in the furniture space to help navigate our customers through their design needs and purchases  
• Stay informed with marketplace and design industry trends. Guide customers through their questions on product features and functionality, style and product coordination, and sample requests
• Efficiently manage your time and always put the customer experience first 
• Ask great questions that allow you to provide a complete sales solution for your customers
• Exemplify a positive and professional attitude on a daily basis with customers and your team members
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations 
• Grow through world class training and continuous career development. You’ll be trained on our offerings, software, processes and supplier customizations and offerings
• Manage your pipeline via Salesforce CRM

What you’ll need: 

• 2+ years of sales experience required (preferably in a design related environment), 4+ years preferred 
• Interior design certification or degree, 1 year of Interior design experience preferred
• Passion for great customer service and a drive to exceed sales targets

• Understanding of basic design principles including spatial planning, fabric selection, interior design styles and trends
• Strong organization, self-motivation, communication and relationship management skills 

• Track record of thriving in a fast paced and changing environment
• Strong desire to see the teams around you succeed
• Demonstrated use of technology to drive business results, affinity for virtual communication and video conferencing
• Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi) 
• Dedicated private workspace (Wayfair provides all necessary computer equipment)
• Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems
• Bachelor’s degree or college diploma equivalent preferred 

Perks: 

• Get matched with a continuous stream of customers without spending money on sales & marketing and without commuting to meetings or appointments
• 401K matching, health insurance, partnerships with gyms and fitness studios
• Employee discounts at Wayfair and local businesses 
• Collaborative work environment and team culture
• Sales contests for additional earning potential

About us: 

Wayfair is one of the world’s largest online destinations for the home. Perigold, AllModern, Joss & Main and Birch Lane are all part of the Wayfair family of brands. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Virtual Design Sales Consultants (Tier 1), Project Team 

Start Date: March 25, 2024

Compensation: $15/hour + Uncapped Monthly Bonus (average earnings with bonus & hourly combined is $27 per hour)

Wayfair and its collection of brands is looking for creative, driven, empathetic, entrepreneurial design sales consultants to help grow one of our newest teams. This virtual role will be responsible for helping customers create / envision a home they would love and recommend products that meet their individual budget, style and space. 

What you’ll do: 

• Deliver on sales and service KPIs, productivity standards, through one on one virtual design consultations 
• Comfort with working remotely and ability to navigate multiple software applications, 3rd party and proprietary tools to provide customers with recommendations for their budget, style and space
• Create elevated designs for customers using preferred design tools to create moodboards, 2D floor plans, products lists, and style inspiration
• Leverage your sales and interior design expertise in the furniture space to help navigate our customers through their design needs and purchases  
• Stay informed with marketplace and design industry trends. Guide customers through their questions on product features and functionality, style and product coordination, and sample requests
• Efficiently manage your time and always put the customer experience first 
• Ask great questions that allow you to provide a complete sales solution for your customers
• Exemplify a positive and professional attitude on a daily basis with customers and your team members
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations 
• Grow through world class training and continuous career development. You’ll be trained on our offerings, software, processes and supplier customizations and offerings
• Manage your pipeline via Salesforce CRM

What you’ll need: 

• 2+ years of sales experience required (preferably in a design related environment), 4+ years preferred 
• Interior design certification or degree, 1 year of Interior design experience preferred
• Passion for great customer service and a drive to exceed sales targets

• Understanding of basic design principles including spatial planning, fabric selection, interior design styles and trends
• Strong organization, self-motivation, communication and relationship management skills 

• Track record of thriving in a fast paced and changing environment
• Strong desire to see the teams around you succeed
• Demonstrated use of technology to drive business results, affinity for virtual communication and video conferencing
• Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi) 
• Dedicated private workspace (Wayfair provides all necessary computer equipment)
• Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems
• Bachelor’s degree or college diploma equivalent preferred 

Perks: 

• Get matched with a continuous stream of customers without spending money on sales & marketing and without commuting to meetings or appointments
• 401K matching, health insurance, partnerships with gyms and fitness studios
• Employee discounts at Wayfair and local businesses 
• Collaborative work environment and team culture
• Sales contests for additional earning potential

About us: 

Wayfair is one of the world’s largest online destinations for the home. Perigold, AllModern, Joss & Main and Birch Lane are all part of the Wayfair family of brands. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Wayfair is looking for a talented, collaborative, and entrepreneurial-minded individual to produce & maintain a strong training portfolio as part of our Global Partner Support Embed team. As a Training Specialist, you will play an integral role in facilitating and executing employee training & SOP maintenance as well as owning the Quality Assurance process. You will get the flexibility to design and organize training courses by combining creativity, research and analysis of existing materials. Curriculum planning and enrollment coordination will provide you an opportunity to work with other departmental professionals and employees on an interpersonal level. This role is a perfect fit if you enjoy working with people, presenting helpful information and using your creativity. We also believe that every team member deserves consistent and high quality training to help them perform to the best of their ability and achieve their career goals.

We’re excited to welcome applications from high-performing individuals who are in search of a “game changing” opportunity. They will be a collaborative problem solver who can build teams and consistently strives for excellence. This candidate must also be able to thrive in an extremely fast-paced, rapidly challenging and fluid environment. We encourage you to reach out and highlight how you can contribute to the success of this great e-commerce business!

What You’ll Do:

• Promulgate Wayfair culture within Global Partner Support and lead by example
• Create high quality content and training material to train, coach, and mentor new hires and educate internal teams on Global Partner Support workflows
• Own, design, and maintain a robust Quality Assurance program to drive consistency across Global Partner Support’ workflows and provide feedback and process improvements based on results
• Facilitate and develop new hire onboarding experience up to 90 day milestone, including 30/60/90 day check ins and process training, to lead new team members to optimal performance in accordance with network standards
• Drive consistent training and operational standardization across Global Partner Support
• Prioritize, communicate, and pivot workload based on dynamic business requirements
• Engage appropriate partners to develop, implement, and execute training related projects
• Work cross functionally with other teams and internal stakeholders to ensure best practices
• Complete/hold cross training to support operational need
• Proven ability to anticipate challenges and be decisive - you always get in front of issues, mitigate risk and have no problem making decisions quickly in support of operational requirements

What You'll Need:

• Associate or Bachelor Degree preferred or comparable experience
• Process-oriented with strong analytical and excellent communication skills
• Ability to multitask and shift priorities quickly and often
• Strong and consistent attention to detail
• Motivated self-starter with a problem-solving mindset
• Ability to partner and work well with leadership and motivate frontline teams
• Entrepreneurial spirit
• Experience working both within a team and as an independent contributor
• Experience utilizing Google Suite (Google Website, Google Sheets, etc)

About Us
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Who We Are

Our mission as a Global Talent Management organization is to support our people as individuals, members of teams, and as part of Wayfair. We seek to enhance productivity and retention by promoting employee welfare and inclusion, fostering collaboration and innovation, and driving employee professional growth - reflecting our commitment to our key business drivers, our customers, and our shareholders.

Our best-in-class Talent team is looking for an early career Human Resources professional to help achieve this mission within our Global Service organization. 

Your role will be an influential and integral member of the Talent team, tasked with sharing HR knowledge and guiding stakeholders through policy and procedure to reach employment recommendations. You are considered a key point of reference to support the employee life-cycle at Wayfair, facilitating employee concerns, inquiries, and needs with their managers. Across various levels of operational leadership, you will engage to train leadership roles on the application of Wayfair’s policies and achieve consistency in our practices for culture, safety and performance. 

The role requires understanding and driving federal and state/provincial employment laws, to remain compliant under employee labor laws. The ability to analyze employee trends and data will aid in the development of new initiatives and support strategic workstreams within Talent. 

What You'll Do

• Support the corrective action process to include (but not limited to):  reviewing documentation related to attendance, work avoidance, general conduct, and performance improvement plans; coaching business leaders on effective documentation; and approving corrective action recommendations, partnering with legal as applicable.
• Partner with the Center of Excellence to drive employee resolution for complex Leaves of Absence issues, Benefits Site engagement, ad hoc Compensation changes required, and support of Employee Resource Groups.
• Conduct offboarding activities for employees (ie. exit interviews, reviewing separation documentation, separation emails, etc.)
• Review and analyze data to identify trends, provide insights and make recommendations to stakeholders and cross-functional partners to improve business results.
• Work cross-functionally to drive department specific projects and initiatives.
• Support Operations leaders via training of people manager tasks (Workday, SNOW, Payroll, etc.).
• Support employee relations, employee engagement activities, and investigations.
• Monitor and maintain accuracy of Employee Records using various HRIS systems.
• Support new-hire onboarding and performance management and iterate to drive the best experience to fast ramp, assist with programming.
• Engage in Talent programming that impacts the business. (ie. Safety Awareness Month, Learning & Development Adherence, etc.)

What You'll Need

• 1+ years in a dedicated Human Resources (HR) Generalist role or similar experience
• Outstanding interpersonal, verbal, and written communication skills
• Demonstrated knowledge of basic HR principles not limited to ADA, FMLA, FLSA.
• Technical experience utilizing system applications like Workday (HRIS systems), ServiceNow (ticketing systems), Google Suite, and Visier (analytical data platforms)
• Ability to build productive relationships and effectively influence all levels of the organization
• Ability to use independent judgment, problem-solve and be creative to drive resolution to unique HR related issues
• Ability to analyze, interpret, manipulate data as it relates to the HR function
• Comfortable adapting to change in a fast-paced, dynamic and ambiguous environment
• Flexible schedule to support dynamic needs of business

*The salary range for this position is $64,000-70,500 however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.*

Wayfair is looking for a creative, driven, entrepreneurial training lead to help build one of our newest consumer-facing sales teams. This virtual role will be based in Chicago, with up to 70% expected travel to stores as well as regular travel to the Boston / New England area where HQ is located. You will be responsible for facilitating onboarding and continuing education to our team of design sales consultants who work with customers to create a home they love based on their individual budget, style and space. 

What you’ll do: 

• Responsible for delivering training programs for our retail and virtual designers
• Facilitate new hire training, onboarding, ongoing training, and process change training to lead learners to optimal performance in accordance with network standards.
• Utilize innovative facilitation methods to ensure the success of retail teams
• Work with Content Design Teams to ensure all skills training is current and make recommendations on training priorities.
• Identify and address training needs for interior designers, both in-person and remotely
• Conduct regular training assessments to evaluate effectiveness of our training program
• Support innovative approaches to training, such as virtual reality
• Continuously track and analyze performance metrics to measure success of training programs
• Provide feedback and coaching to retail teams, to improve customer experience
• Maintain a comprehensive understanding of retail and interior design industry trends and best practices
• Partner with Design Services strategy and operations team to ensure training initiatives are aligned with organizational goals 
• Exemplify a positive and professional attitude on a daily basis with customers and your team members
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations 

What you’ll need: 

• Bachelor’s Degree or certification in Adult Learning, Corporate Training, or related area of study, or equivalent professional experience
• Dynamic interpersonal and communications skills, both verbal and written
• Demonstrated experience in public speaking and content facilitation both in-person and virtually across varying levels of learner experience and knowledge
• Passionate about creating and maintaining an environment of ongoing education & development
• Exceptional facilitation and coaching skills, able to lead by example and coach on the sales floor
• Confident and polished trainer who can effectively communicate and disseminate complicated directives, with a focus on defining a “retail language” that applies directly to the effectiveness of store 
• A clear and demonstrated proficiency in adult learning principles, engagement techniques, and effective facilitation in an adult learning environment.
• Demonstrated integration skills in a challenging environment - to bring multiple goals together to create focused and synchronized training strategy.
• Keep a pulse on corporate training insights – Industry advancements, learning technologies and best practices
• Activator who anticipates the needs of the people and business and can handle competing priorities to prioritize and deliver results
• Relationship builder who takes the feedback of stakeholders to support channel needs and deliver against global strategy
• Organized and methodical approach to learning program implementation
• Creative and growth-centric mindset, and able to navigate through change and ambiguity
• Follow-through and deadline driven – Able to plan for and meet important deadlines
• Demonstrated use of technology to drive business results, ability to learn new software programs quickly, experience with Google Suite, Learning Management Systems such as Cornerstone, and Salesforce CRM preferred
• Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi) 
• Dedicated private workspace (Wayfair provides all necessary computer equipment)

The salary range for this position is $63,450-$78,500 however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

We are excited to invite you to join our Wayfair Referral Talent Community. Wayfair is an eCommerce company focused on the homegoods space. While we remain a tech company at our core, we are growing and expanding our scope to include innovative logistics and supply chain services as well.

If you choose to join, our Talent Acquisition team will keep you in the loop with the latest news about our company and the industry, allow you to tap into career development advice, hear our employees’ success stories and learn more about new job opportunities across all departments. 

Please remember that joining the community is not an application for a job at Wayfair. Feel free to search and apply to any positions that interest you on ourcareer site.

**By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from Wayfair.