About This Role

We are seeking an experienced and results-driven Director, Market Access and Payer Relations who will be primarily responsible for developing and implementing strategies to secure and optimize reimbursement for iRhythm Technologies portfolio of products. This role will work closely with Payers, health system leadership, and internal teams to drive revenue growth and ensure the financial viability of our cutting-edge healthcare technology.

Key Responsibilities:

• Payer Strategy: Develop and execute a comprehensive Payer reimbursement strategy that aligns with iRhythm’s business objectives in your defined geographical target area.
• Contract Negotiation: Lead negotiations with Payers to secure favorable reimbursement agreements for iRhythm services, ensuring that contracts are aligned with industry
• Relationship Building: Build and maintain strong relationships with key Payer stakeholders, health system administrators, and reimbursement decision-makers to promote iRhythm's solutions and secure favorable coverage.
• Revenue Optimization: Monitor and assess reimbursement rates and payment policies, identifying opportunities for revenue optimization and advocating for appropriate reimbursement levels.
• Market Analysis: Stay informed about evolving Payer landscape trends, regulatory changes, and healthcare policies that may impact reimbursement, and adjust strategies
• Cross-Functional Collaboration: Collaborate closely with internal teams, including sales, marketing, and legal, to ensure alignment between Payer reimbursement strategies and overall business goals.
• Data Analysis: Utilize data analytics and financial modeling to evaluate the impact of reimbursement agreements on iRhythm's financial performance and growth
• Compliance: Ensure that all Payer reimbursement activities comply with relevant healthcare laws, regulations, and industry standards.

Qualifications:

• Bachelor's degree in healthcare management, business administration, or a related field (Master's degree preferred).
• Proven track record of success in healthcare Payer reimbursement, with at least 10 years of experience in a leadership role focused on health systems.
• Deep knowledge of healthcare reimbursement processes, Payer policies, and revenue cycle management.
• Strong negotiation skills with a demonstrated ability to secure favorable reimbursement
• Experience with medical device reimbursement is required, IDTF knowledge is
• Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with Payer executives and health system leaders.
• Analytical mindset with proficiency in data analysis and financial
• Experience working in a healthcare technology or AI-focused company is a
• Strategic thinking, problem-solving abilities, and the ability to adapt to a rapidly evolving healthcare landscape.
• Passion for healthcare innovation and a commitment to improving patient outcomes through technology.
• Must be able to travel about 15% of the time, to on-site meetings and conferences as

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-AF-1

#LI-Remote

About This Role

We’re looking for a Senior Marketing Manager who understands the full scope of the healthcare landscape and is on the leading edge of innovative models with payers, IDNs, ACOs, CINs and other innovative models of healthcare delivery and reimbursement.  The ideal candidate is an experienced marketer who also has a strong command of innovative care models, ideally from past experience working within or consulting for a payer, IDN, ACO or a similar type of organization. The candidate will drive executional excellence with marketing programs, with a passion and talent for creating content and building effective communications. This is a position that blends art and science and requires an analytical mind to use data and insights to inform continuous improvements. 

Responsibilities:

• Develop product messaging that differentiates new products and services from others in the market.  Develop messaging that conveys the strategic positioning of the brand and drives awareness, consideration and engagement with the target audience.
• Collaborate as an embedded team member with payer relations, market access and commercial market development teams to develop account-based marketing strategies and creative approaches to differentiate cardiac monitoring and our brand within the accounts.
• Create value proposition content for direct customer presentation as well as the potential for case studies, videos, website copy and blog posts, that will be pulled through integrated marketing campaigns, programs and channels. 
• Maintain and manage competitive intelligence and comparisons by working with cross-functional stakeholders and executing self-lead research.  Create mechanisms to share and syndicate actionable information to business partners, including sales. Own and build competitive response tools and objection handling materials for sales team.
• Translate marketing messages and content into sales enablement tools to maximize selling effectiveness and productivity.
• Measure and metric campaign performance against Key Performance Indicators and make recommendations for program, content, or messaging improvements.

Skills / Requirements:

• 10-12 years of marketing experience, mostly in healthcare; master’s degree preferred in business, integrated marketing or healthcare economics
• Strong communication, presentation, and leadership skills.
• Anticipate overnight, domestic travel for conferences, team meetings and customer engagement of up to 20% will be required
• Experience working within legal and regulatory requirements for messaging.
• Demonstrated experience writing, informing and working with marketing briefs to inform / develop marketing content and messaging. 
• Demonstrated ability to collaborate cross-functionally with sales, product marketing, product management, regulatory, legal, HEOR, payer relations, value and access, medical affairs and corporate strategy partners.

Differentiating Qualities:

• Prior experience in the healthcare sector is required, through in-house or consulting engagement with a payer, IDN, ACO or other innovative care delivery system. The candidate needs to understand the mindset of decision makers in these healthcare systems, ranging from clinical and population health to financial and administrative leaders.
• Expectation that this role will be dynamic and challenging, with the need to be able to navigate well in uncertain environments and help define new capabilities for the organization.
• Ability to differentiate among various target customer segments and deliver appropriate value propositions to each whether economic or clinical based.
• Presence and influence to work with key stakeholders within iRhythm and our partners from executive to operational levels.
• Success in partnering with and supporting sales teams to drive effective messaging and sales productivity.
• Success in translating economic value propositions into effective marketing materials.
• Product launch experience is a strong plus.
• Marketers with both B2B and B2C (or B2B2C) will further differentiate themselves; experience with marketing both to health care providers as well as direct to payers and reimbursement decision-makers is expected.

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities: 

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor's Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

The Senior Financial Analyst is a key part of the iRhythm FP&A team with exposure to executive leaders.  This self-starting, highly communicative individual will collaborate across numerous areas of the business including, but not limited to, product management, R&D and other corporate functions.  The SFA will be responsible for financial reporting, variance analysis, short and long-range planning, business modeling, and driving continuous improvement to team workflow through report automation.  He or she will possess a keen attention to detail balanced with curiosity for the big picture.

Essential Duties and Responsibilities:

• Prepare detailed, timely and accurate analysis on financial results, variance to budget, and tracking to forecast, on a monthly, quarterly and annual basis.
• Support monthly close for designated departments
• Design, improve, and rebuild financial models for scalability, ease of use, and accuracy. Incorporate Adaptive Planning reports in financial models to simplify processes, minimize manual errors and reduce reporting time
• Gather data from various teams and sources to analyze statistics trends and financial impact to various projects and departments.
• Partner with various cross-functional teams to build project-level financial models, including ROI, IRR, NPV, and payback periods for long-range planning decisions.
• Identify and communicate risk areas and emerging trends through research and benchmarking and develops recommendations to senior management
• Performs other duties as assigned by supervisor

Experience and Minimum Qualifications:

• Requires a Bachelor’s degree in Finance or Business Administration, MBA preferred
• At least 4yr’s of related analytical experience required
• Experience with Adaptive Planning preferred and/or other relevant ERP systems
• Experience forecasting a variety of financial and or operational metrics
• Advanced proficiency in Excel and Powerpoint
• Excellent relationship skills and the ability to effectively interact and communicate both verbally and in writing with all levels staff and outside professionals. Demonstrated success in effectively communicating and presenting information to senior leadership.
• Proven and demonstrated experience in financial modeling; high level of proficiency required
• Ability to take large amounts of data and form trends and conclusions; critical thinking and solutions orientation
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

Travel Requirements:

• Less than 10% domestic travel required.

Overtime/Additional Hours Requirements:

• Additional hours may be required (exempt positions)

Physical Requirements

• Normal Office Environment
• Indoor work in a climate-controlled environment.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About This Role

iRhythm seeks a highly motivated and successful medical Territory Manager to call on major health systems throughout their region, focusing on cardiology, electrophysiology, and other applicable stakeholders, to expand the growth of the Zio Patch platform. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Prospecting, developing, and closing new business.  This requires building support from EP’s, cardiologists, and other clinical stakeholders.  Must be able to target and identify  key institutions, generate market awareness, and drive sales within an assigned sales territory.
• Perform sales presentations to key prospects and customers to influence the use of Zio within the territory.
• Consistently achieve territory sales goals and objectives.
• Build advocacy and champions within facilities to help drive the business.
• Enhance iRhythm’s relationship with providers and systems through strategic partnership with our payer relations and billing teams. 
• Develop a pipeline of sales opportunities within assigned territory and execute on those opportunities.
• Partner with facilities to manage existing service business, including workflow management, inventory, and depth and breadth of product usage throughout facilities.
• Utilize salesforce.com to manage all aspects of business: sales leads, daily activity, report generation, including providing timely and accurate feedback.
• Cultivate a business plan and formulate sales strategies to attain revenue goals.  Partner with sales leadership to identify and evaluate market opportunities and potential to establish and achieve annual sales objectives.
• Promote iRhythm as a leader in cardiac diagnostics and monitoring.
• Strong analytical, communication, and interpersonal skills.
• Adaptive, innovative, and a team leader

 About You:

• Must have a Bachelor's degree and a minimum of 5 years related sales experience; with at least 3 years in medical device sales.  Cardiology and electrophysiology call points preferred.  IDN experience also preferred.
• Demonstrated success developing and executing a strategic sales plan
• History of outstanding achievements and proven sales skills.
• Strong analytical, communication, interpersonal skills; Very adaptive, innovative, and results driven
• Strong work ethic and customer focus are required.
• Experience with Salesforce.com or similar sales tracking system preferred.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-1

#LI-Remote

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities: 

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor's Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What's In It for You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities: 

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor's Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities: 

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor's Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities: 

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor's Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs, and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of the following: answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system. The ideal candidate will have experience with working in a Contact Center, health insurance, benefits investigations, reimbursement, and providing financial counseling to patients.

Responsibilities: 

• Answer inbound calls in our Contact Center
• Provide an estimate of the potential patient responsibility based upon the benefits coverage
• Make outbound phone calls to patients to discuss payment options
• Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
• Update records with complete patient and insurance information
• Assist and cross train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, e-mail, fax or web modalities
• Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures

Preferred Qualifications

• Bachelor's Degree or relevant experience
• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes and so much more! 

FLSA Status: Non-Exempt

#LI-WB-1
#LI-Remote

About This Role

iRhythm is currently seeking a Senior Corporate Accountant who will be instrumental in our corporate accounting operations. This position offers a unique opportunity to collaborate extensively with internal and cross-functional teams, ensuring a seamless financial reporting process. The ideal candidate will possess outstanding communication skills, an analytical approach, critical thinking abilities, flexibility, and exceptional organizational and project management skills. Our dynamic and fast-paced work environment cultivates a spirit of teamwork and innovation. At the heart of our mission is a passion for driving innovations that significantly enhance the quality of healthcare and patient experiences. We invite dedicated professionals who share our passion for making a meaningful impact to join our team today!

Specific job responsibilities include:

• Demonstrate a thorough understanding and application of US GAAP accounting standards as well as internal control standards (SOX compliance).
• Works closely with internal and cross functional teams (i.e., Lease Admin team, Capitalized Software, Cost Accounting, AP, FP&A, and others).
• Assist in the monthly close and consolidation process, ensuring it’s completed timely and accurately.
• Conduct detailed balance sheet reconciliations, engaging in independent research to ensure completeness and accuracy in all assigned accounts.
• Prepare comprehensive monthly flux analyses for both the income statement and balance sheet, as designated.
• Assist with corporate related tasks, such as: corporate consolidation, eliminations, and FX translation
• Assess and interpret the financial impact of lease agreements, including new, amended, and terminated contracts, ensuring compliance with accounting standards.
• Deliver insightful reporting analysis on key financial metrics, including margins, absorption, PPV, and others, to support timely and accurate financial decision-making.
• Maintain the integrity and accuracy of product cost data.
• Prepare and review various cost accounting reports, ensuring they meet the company's standards and requirements.
• Uphold the company's commitment to compliance, adhering to internal controls, policies, procedures, and regulatory requirements, including the safeguarding of protected health information.
• Assist in developing, implementing, and maintaining accounting policies and procedures, enhancing the organization's financial governance.
• Assist with SEC reporting matters; prepare and support analysis for external financial reporting.
• Documenting and adhering to a SOX control environment
• Foster a spirit of partnership and collaboration within the team, addressing and resolving complex issues, streamlining accounting processes, and engaging in ad-hoc projects.
• Must be able to review and analyze data that is rapidly changing and understand the business impact.
• Performs other duties as assigned by supervisor.

Minimum Requirements:

• At least 3-5 years of accounting experience with a bachelor's degree in finance, accounting or related field; or equivalent work experience.
• Combination of public accounting and industry experience
• Technical Expertise: A solid grasp of U.S. GAAP, showcasing strong proficiency and application in a professional setting and
• Communication Skills: Exceptional ability to communicate effectively across all organizational levels, including engaging with external auditors, and showcasing strong interpersonal skills.
• Analytical Skills: Robust quantitative and qualitative analytical skills, with a keen eye for detail and the ability to derive insights from complex financial data.
• Innovation and Adaptability: A forward-thinking mindset, with a penchant for exploring new ideas, embracing innovation, and adapting swiftly to changes in the business environment.

We are looking for candidates who not only meet these foundational requirements but are also driven by curiosity, thrive in a dynamic environment, and are passionate about contributing to a culture of continuous improvement and excellence.

Preferred Qualifications:

• Big Four public accounting experience preferred.
• Certified Public Accountant (CPA) license or equivalent preferred.
• Experience in a fast-paced, team-oriented, matrixed organization.
• Excellent interpersonal skills and the ability to deal effectively with a variety of personnel, both internally and externally.
• An eagerness to learn and take on challenges in a rapidly growing and dynamic environment; must be a team player.
• Strategic thinking with an emphasis on relationship management and communication at all levels within an organization.
• High attention to detail, excellent organizational skills and the ability to work with limited supervision.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-LM-2

#LI-Remote

About This Role

The payer maintenance coordinator acts as the liaison between multiple department and vendor partners and Revenue cycle to ensure contract information is loaded accurately into the system, payer mappings, and ensure that revenue is appropriately cognized.  While utilizing critical thinking skills, the payer maintenance coordinator will work with internal and external stakeholders to clarify contract/rate information, build/maintain current payer changes, confirm payer routing/jurisdictions, monitor and update EHR integrated payer maps, and serves as the intermediary or EHR payer issues.

Responsibilities and Duties: 

• Update contract status, rates, UM criteria, contract criteria within all relevant systems
• Complete payer maintenance processes to ensure the proper updates within internal systems and external partners
• Collaborate with Quality and Audit teams on SOX controls and ensure all steps are completed in a timely fashion and meet audit standards
• Review insurance contracts and communicate the impact they have on revenue recognition.
• Participate in open dialogue with Finance and Accounting teams regarding changes in rates, contractual allowance or payment integrity, and payer contracts review quarterly and year over year differences
• Research payer requirements for utilization in order to update the payer page
• Will work with internal and external stakeholders to obtain clarity and ensure accurate data is entered
• Comfortable and capable utilizing various communication tools including TEAMs and video conferencing to enable virtual work collaboration.
• Validate external processes including payer designations and relationships
• Cross-functional  work groups with the Electronic Health Records Integration teams including leading feedback communications.

Qualifications:

• Strong Written & Communication Skills
• Problem Solving
• Quality Focused
• Adaptable
• Analytical
• Accountable
• Solution oriented
• Work Independently

Required Qualifications

• High school diploma required. 
• Minimum 4 to 6 years of experience with health insurance and billing operations
• Significant knowledge of regulatory and payer requirements for reimbursement
• Strong command of the health insurance reimbursement and claim adjudication processes including denial codes, experience with claims processing by large national payers, and exposure to navigating through clinical documentation to pull out supporting detail. 

Preferred Qualifications

• Ability to work independently as an individual contributor and adapt quickly to changing priorities
• Experience with Microsoft Office and CRM casing/ticketing systems, preferably salesforce.com
• Possess a secure work area conforming to HIPAA guidelines
• Self-awareness to find creative solutions to remote challenges
• Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-1

#LI-Remote 

About This Role

As a Logistics Analyst, you will provide support to all aspects of shipping and logistics, including closely monitoring daily operations, resolution of operational and customer service issues, engaging with shipping partners, monitoring service level agreements, KPI reporting, and freight bill audits.

You will drive logistics initiatives from concept through to project completion within time, cost, and quality constraints. Lead project team meetings, drive cross-functional communication and decision making and ensure alignment with internal and external stakeholders.

Responsibilities and Duties:

If this is you, you’ll focus on performing these key tasks:

• Monitor USPS, UPS and FedEx performance and address areas of concern
• Address regional transit delays for both inbound and outbound shipments
• Proactively identify and correct shipment exceptions
• Point of contact for Sales and internal teams for shipping questions and issues
• Leverage reporting to identify expedited shipping trends and drive efforts to minimize
• Partner closely with Shipping and Receiving teams to ensure operational alignment
• Act as logistics subject matter expert, raise awareness of industry developments that could impact iRhythm, and recommend solutions
• Be curious: investigate current processes and methods and recommend areas for improvement
• Develop and maintain reporting to measure performance and track KPIs
• Maintain compliance with all company policies and procedures

Required Qualifications:

• Bachelor’s Degree or equivalent combination of education and experience and training
• 5+ years of relevant logistics experience
• Very strong data management (expert-level excel, report building, data manipulation. Expertise with Salesforce and Tableau a plus)
• Proven analytical, problem solving and troubleshooting skills
• Ability to learn and apply new concepts quickly
• Strong written and oral communication skills
• Ability to balance and prioritize work
• Must be diligent in keeping sensitive data confidential
• Outstanding eye for detail
• Identify and resolve operational problems
• Able to achieve results by establishing strong partnerships and relationships
• Alignment to short-term and long-term departmental plans for business and organizational priorities
• Ability to craft compelling communications from metrics and opportunities to leadership

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-1

#LI-Remote

About This Role

The successful candidate is responsible for driving strategies that drive a team of Key Account Managers (KAMs) to deliver KPI improvement, maintenance, and retention of the business, while also cultivating and sustaining long term relationships within iRhythm’s largest customer base. This individual will set the vision and integrate coaching and development throughout the entire KAM team. The candidate will work closely with other cross-functional leaders to ensure iRhythm’s strategies are being executed.

Specific job responsibilities include:

• Partner with the iRhythm sales leadership to ensure the success of customer accounts, focusing on key account performance indicators to drive the activities of the Key Account Management team. Including: onboarding ramp, continued growth in pull-through, account satisfaction, prescriber performance, clinical effectiveness, timeliness of report posting.
• Work cross-functionally with sales, marketing, manufacturing, and clinical leadership to grow the scope and customer impact of this organization.
• Act as the conduit to internal iRhythm teams for account issues from identification through to resolution.
• Develop post-sales service offerings to increase adoption of the iRhythm service within accounts.
• Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology
• Manage a team of 8-10 Key Account Managers who are driving customer improvement, retention and growth of our core business
• Work to make iRhythm a great place to work through building workplace environment programs that build upon the health of the workplace to motivate employees to achieve their highest level
• Work as a member / leader of special or ongoing projects that are important to iRhythm Technologies

About you:

• 10+ years of proven experience in healthcare sales, account management, customer success, 5+ years of leadership experience
• Proven healthcare experience and detailed understanding of customer and patient workflows and the information needs to deliver services
• Exceptionally collaborative, flexible, and adaptive when working with customers and various teams within iRhythm
• Strong leadership skills with the ability to guide teams through periods of high growth
• Strong communication, and interpersonal skills.
• Strong work ethic and results focus are required.
• Ability to multi-task and prioritize tasks in fast paced environment, real-time environment
• Strong analytic skills with the ability to identify trends and present information in a succinct and actionable manner
• Proficiency and skilled at offering both verbal and written communication
• Bachelor’s degree with relevant experience required
• Ability to travel 20% of time.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About This Role

The successful candidate is responsible for driving strategies that drive a team of Key Account Managers (KAMs) to deliver KPI improvement, maintenance, and retention of the business, while also cultivating and sustaining long term relationships within iRhythm’s largest customer base. This individual will set the vision and integrate coaching and development throughout the entire KAM team. The candidate will work closely with other cross-functional leaders to ensure iRhythm’s strategies are being executed.

Specific job responsibilities include:

• Partner with the iRhythm sales leadership to ensure the success of customer accounts, focusing on key account performance indicators to drive the activities of the Key Account Management team. Including: onboarding ramp, continued growth in pull-through, account satisfaction, prescriber performance, clinical effectiveness, timeliness of report posting.
• Work cross-functionally with sales, marketing, manufacturing, and clinical leadership to grow the scope and customer impact of this organization.
• Act as the conduit to internal iRhythm teams for account issues from identification through to resolution.
• Develop post-sales service offerings to increase adoption of the iRhythm service within accounts.
• Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology
• Manage a team of 8-10 Key Account Managers who are driving customer improvement, retention and growth of our core business
• Work to make iRhythm a great place to work through building workplace environment programs that build upon the health of the workplace to motivate employees to achieve their highest level
• Work as a member / leader of special or ongoing projects that are important to iRhythm Technologies

About you:

• 10+ years of proven experience in healthcare sales, account management, customer success, 5+ years of leadership experience
• Proven healthcare experience and detailed understanding of customer and patient workflows and the information needs to deliver services
• Exceptionally collaborative, flexible, and adaptive when working with customers and various teams within iRhythm
• Strong leadership skills with the ability to guide teams through periods of high growth
• Strong communication, and interpersonal skills.
• Strong work ethic and results focus are required.
• Ability to multi-task and prioritize tasks in fast paced environment, real-time environment
• Strong analytic skills with the ability to identify trends and present information in a succinct and actionable manner
• Proficiency and skilled at offering both verbal and written communication
• Bachelor’s degree with relevant experience required
• Ability to travel 20% of time.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About This Role

The successful candidate is responsible for driving strategies that drive a team of Key Account Managers (KAMs) to deliver KPI improvement, maintenance, and retention of the business, while also cultivating and sustaining long term relationships within iRhythm’s largest customer base. This individual will set the vision and integrate coaching and development throughout the entire KAM team. The candidate will work closely with other cross-functional leaders to ensure iRhythm’s strategies are being executed.

Specific job responsibilities include:

• Partner with the iRhythm sales leadership to ensure the success of customer accounts, focusing on key account performance indicators to drive the activities of the Key Account Management team. Including: onboarding ramp, continued growth in pull-through, account satisfaction, prescriber performance, clinical effectiveness, timeliness of report posting.
• Work cross-functionally with sales, marketing, manufacturing, and clinical leadership to grow the scope and customer impact of this organization.
• Act as the conduit to internal iRhythm teams for account issues from identification through to resolution.
• Develop post-sales service offerings to increase adoption of the iRhythm service within accounts.
• Provide continual evaluation of processes and procedures. Responsible for suggesting new methods to streamline operations through improved processes and additional technology
• Manage a team of 8-10 Key Account Managers who are driving customer improvement, retention and growth of our core business
• Work to make iRhythm a great place to work through building workplace environment programs that build upon the health of the workplace to motivate employees to achieve their highest level
• Work as a member / leader of special or ongoing projects that are important to iRhythm Technologies

About you:

• 10+ years of proven experience in healthcare sales, account management, customer success, 5+ years of leadership experience
• Proven healthcare experience and detailed understanding of customer and patient workflows and the information needs to deliver services
• Exceptionally collaborative, flexible, and adaptive when working with customers and various teams within iRhythm
• Strong leadership skills with the ability to guide teams through periods of high growth
• Strong communication, and interpersonal skills.
• Strong work ethic and results focus are required.
• Ability to multi-task and prioritize tasks in fast paced environment, real-time environment
• Strong analytic skills with the ability to identify trends and present information in a succinct and actionable manner
• Proficiency and skilled at offering both verbal and written communication
• Bachelor’s degree with relevant experience required
• Ability to travel 20% of time.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-SB-1

#LI-Remote

About This Role

iRhythm is currently seeking an experienced, motivated Executive Compensation Analyst to work remotely in the US. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

The role of the Executive Compensation Analyst is to assist in the design, development, and implementation of competitive executive compensation programs. The Executive Compensation Analyst will partner and collaborate with other members of the Total Rewards team, Legal and the Finance community to ensure iRhythm’s executive compensation programs are competitive, compliant and aligned to the company’s overall strategy and goals.

Key Responsibilities Include:

• Assist with preparation of materials for the Compensation Committee of the Board of Directors (meeting agenda, analyses, charts and other materials).
• Contribute to the development of the Compensation Discussion & Analysis (CD&A) section of the proxy, including disclosure narratives and tables.
• Conduct job leveling of executive positions, act as an internal consultant to make compensation recommendations for external executive offers and internal promotions.
• Supports the administration of the annual executive compensation processes, such as performance evaluations, incentive plan calculations, and equity grants.
• Coordinate with internal and external subject matter experts to enable compliance with compensation-related regulations, including securities, accounting, and tax requirements.
• Benchmark peer company programs and program design, including performance-based programs and prevailing market practices.
• Stays updated on emerging trends and regulations in executive compensation and provides recommendations for adjustments or enhancements to existing programs.
• Perform research and analysis related to publicly filed information (e.g., Proxy, 10-K, Form 4 filings).
• Partner with various stakeholders to design compensation related communication materials.
• Assist with ad-hoc requests and special projects as needed.

About you:

• Bachelor’s degree in business, Accounting, Finance, Human Resources or equivalent required
• MBA or other related advanced degree preferred.
• At least 5 years of compensation experience.
• Advanced MS Excel and PowerPoint to create charts, graphs and calculations.
• Strong analytical, problem-solving, and decision-making skills.
• Strong data analysis and reporting skills
• Strong attention to detail
• Advanced communication skills (oral and written)
• Ability and desire to work in a fast-paced environment where you collaborate with multiple partners at multiple levels
• Ability to maintain strict data confidentiality
• Ability to work under pressure with high energy
• Be agile with a mindset of a life-long learner

Preferred:

• Certified Compensation Professional (CCP) designation
• Certified Executive Compensation Professional (CECP) designation
• Experience with Workday HCM – including Advanced Compensation
• Prior experience in a global company and/or compensation consulting

What’s in it for you:

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. 
Additionally, we offer:

• Emotional health support for you and your loved ones
• Legal / financial / identity theft/ pet and child referral assistance
• Paid parental leave, paid holidays, travel assistance for personal trips and PTO!
• Wellness/ cultural committee/charity events

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of LinkedIn Learning classes, and so much more!

FLSA Status: Exempt

#LI-LM-2

#LI-Remote 

About This Role

We are seeking a highly organized and detail-oriented individual to join our team as a Commercial Enablement Coordinator. In this role, you will be responsible for coordinating and supporting various aspects of our commercial enablement program, ensuring smooth operations and effectiveness. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.

Essential Job Functions:

Commercial Training Administration:

• Coordinate training programs for commercial employees, ensuring timely communication, scheduling, and logistics.
• Assist in the development and recurring maintenance of training materials and resource.
• Own management of training evaluation and records and execute coordination of follow up calls with leadership.
• Lead iRhythm Commercial Organization Welcome Calls, as the face of the organization.
• Build seamless automated processes when applicable to ensure consistency and scalability with a red-carpet welcome.

Enablement Platform Management:

• Administer and maintain commercial enablement platforms, ensuring content is up-to-date and accessible.
• Collaborate with cross-functional internal partners, IT and external vendors to troubleshoot platform issues and implement improvements.
• Perform annual needs assessments to best support Commercial organization.
• Provide user support and training on the enablement platform as needed.

Meeting Coordination:

• Plan, support, and organize meetings related to commercial success, including but not limited to training sessions, team meetings, workshops, Global Sales Meetings, leadership summit and ad hoc meetings.
• Collaborate with stakeholders to set agendas and ensure all necessary resources are available for productive meetings.
• Host debriefs, track action items, and follow up on outstanding tasks.

Budget Support:

• Assist in the development and management of the commercial enablement budget.
• Track expenses, process invoices, and ensure budget compliance.
• Collaborate with finance to provide regular budget reports and forecasts.

Communication and Collaboration:

• Serve as a central point of contact for commercial enablement queries and information.
• Foster collaboration between different teams involved in enablement initiatives.
• Communicate updates, changes, and important information to relevant stakeholders.

Metrics and Reporting:

• Develop and maintain project management review process for all Commercial Enablement initiatives.
• Generate regular reports on the effectiveness of enablement initiatives and make recommendations for improvements.
• Deliver report outs of key performance metrics of Commercial training program in partnership with Commercial Operations.

Other duties, responsibilities and responsibilities may change at any time with or without notice.

Qualifications:

• Associates or Bachelor's degree in Business Administration, Communication, or a related field.
  • In lieu of degree, 8+ years of work experience supporting dynamic training programs.
• Proven experience in coordinating training programs and managing administrative tasks.
• Preference for strong skills in designing, developing and maintaining backend infrastructure of platforms that power our enablement and training teams.
• Strong technical and analytical skills to develop insights and analyze large datasets
• Excellent organizational, time-management, and problem-solving skills. Meticulous attention to detail.
• Exceptional communication and interpersonal abilities. Face of the enablement department via communication.
• Ability to work independently and collaboratively in a fast-paced environment.

Travel: 10-15% travel for team meetings, Commercial meeting support and strategic planning

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-WB-1

#LI-Remote

About This Role

The Commercial Market Development Director will be responsible for educating and aligning with the above groups as well as driving utilization and adoption of Zio through an enterprise partnership.  The Commercial Market Development Director for our Central US area will be geographically focused on the strategic groups and will report directly to the VP of Commercial Market Development.

Additionally, there are an additional 15m undiagnosed, asymptomatic patients who have arrythmias.  They will also be responsible for engaging these Innovative PCP groups in strategies around prevention and screening through Know Your Rhythm.  The combination of expansion of TAM, focus on prevention and screening, and selling KYR (based on risk factors) will greatly enhance the strategic roadmap of iRhythm and seed these critical adjacent markets like silent AF, sleep, and PCP adoption.

Key Accountabilities

• Complete ownership of the sales process with 8-10 large groups
• Enterprise and standardized approach to each group through education and technology validations
• Shepherd each group through a phased adoption process – activation, education, implementation, standardization, optimization
• Direct and deploy a “core team” to support customer success (CX, KAM, EHR)
• Ongoing market development and patient activation programs
• KYR expert who presents prevention and screening to top Innovative PCP groups

Desired Experience

The ideal candidate will be a director level senior leader with deep experience in Executive selling, healthcare economics and business models, value-based care, market development, business development, commercial strategy.

The successful candidate must possess a motivational and collaborative leadership style with a track-record for building cross-functional partnerships. The successful candidate must have solid business and commercial acumen and demonstrated ability to analyze complex situations and make sound business recommendations. It is essential that the candidate have exceptional communication skills, able to influence to drive decisions with key stakeholders.

This is a “sales first” role and this individual must be able to grow markets and Zio utilization.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

#LI-AF-1

#LI-Remote

About This Role

iRhythm is currently seeking an experienced SeniorManager, FP&A to join our FP&A organization. This self-starting, highly communicative individual will collaborate across numerous areas of the business including, but not limited to, Finance, Accounting, and IT, Quality, Legal and Operations. The finance manager will own financial planning and analysis, internal reporting and illumination of pathways to mitigate risks and capitalize on opportunities.   He or she will possess a keen attention to detail balanced with curiosity for the big picture. A successful candidate will have a demonstrated track-record of building strong cross-functional relationships to influence execution towards common goals.

Essential Duties and Responsibilities:

• Own forecast and budget process for multiple functional areas to meet organizational goals and objectives.
• Closely collaborate with cost accounting and operations finance to transform and accelerate forecasting process for cost of revenues. Insert processes to accelerate visibility into month-end close results.
• Create periodic management reporting of actual results, provide variance analyses, risks and opportunities schedules and educate business leaders on sensitivities surrounding financial levers. Develop forward-looking models that enable the business to proactively mitigate risks by understanding how real-time metrics translate to financial outcomes and instill culture of continuous communication to build alignment to execute on common goals.
• Partner with executive leadership and other business owners to execute on periodic financial targets, as well as develop and evaluate programs and long-range plans, including impact of strategic options on financial budgets/metrics.
• Prepare for and participate in monthly business reviews for functions.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

• Minimum of 8 years of related experience with a Bachelor’s degree in Finance, Accounting, Management Information Systems, or related field; or 6 years and a Master’s degree
• Established expertise in financial operations, cost accounting, financial controls, GAAP accounting, financial reporting, and financial systems
• Experience in a finance role in the medical device, health care services or MedTech industry is a plus.
• Understands key performance measures and indicators that drive reporting and analytics
• Proven quantitative and critical-thinking skills, with a high level of independent judgment and initiative
• Strong analytical and problem-solving skills with attention to detail
• Ability to communicate effectively with both technical and non-technical team members
• Demonstrated ability to manage numerous projects and priorities with various deadlines
• Strength in researching, understanding and succinctly explaining complex transactions and business impact.
• Ability to find and assemble large volumes of data and inputs, and to organize for strategic decision making with an acute sense of urgency.
• High degree of integrity to handle confidential assignments.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Ability to work in a remote environment as a sole contributor
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

• Experience and understanding of Workday’s Adaptive Planning tool
• Experience integrating a new ERP system
• Ability to work in a fast-paced, matrix environment

Travel Requirements:

• Less than 10% domestic travel required.

Overtime/Additional Hours Requirements:

• Additional hours may be required (exempt positions)

Physical Requirements

• Normal Office Environment
• Indoor work in a climate-controlled environment.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Exempt

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