What we do:

Pathstream was founded on the premise that substantial unrealized economic & human potential exists within each organization’s frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our partnerships transform frontline teams from transactional to relational, from back office to middle office, and from task-oriented to strategic. We impact companies’ bottom lines with improved productivity, increased retention, and differentiated quality of customer experience; employees experience the benefits of greater success in their current roles while unlocking future professional growth.

Job Description:

Pathstream is seeking a driven and creative Content Marketing Specialist to support Pathstream Marketing campaigns by planning and executing social media strategy, creating and publishing content on a variety of platforms, monitoring performance, and interacting with our online communities.  We are ideally looking for candidates in local to NY or residing in the Eastern Time zone, with occasional travel once a month to our NY office, but are open to remote within the US. 

As a Content Marketing Specialist, you are instrumental in supporting our brand and growing our reach, as well as monitoring and upholding our online reputation.  In this role, you will be responsible for crafting compelling content, managing our social media profiles, overseeing customer reviews, producing engaging success stories, and supporting effective marketing campaigns. Your creativity, attention to detail, and strategic insight will significantly enhance our online visibility and support our Marketing growth goals.

You may be the perfect fit if you are mission-driven, curious, a self-starter, a strategic thinker, and have a track record of success. 

This is a full-time exempt position and reports to the Senior Marketing Manager, Lily Malota.

What you’ll be doing at Pathstream:

• Content support
• Collaborate with the marketing team to develop a content calendar that includes social media posts, blog articles, and other short-form content with a focus on our B2B audiences
• Write and edit various content as needed, including success stories, website copy, blog posts, email copy, and promotional materials
• Ensure all content is on-brand, consistent in style, quality, and tone of voice, and optimized for search and user experience across all channels
• Social media management
• Develop and implement a comprehensive B2B & B2B2C social media strategy across various platforms, including but not limited to Facebook, Twitter, Instagram, TikTok, and LinkedIn
• Growing our social media presence by creating and curating engaging and shareable content, including posts, images, videos, and infographics
• Monitor social media channels for trends, comments, and messages to adjust strategy and engagement tactics
• Analyze social media metrics to measure the impact of campaigns to continuously improve strategies and share insights with the broader Pathstream team
• Stay updated on industry trends and emerging social media platforms to keep our presence fresh and relevant
• Review Management
• Monitor online reviews across platforms like Trustpilot, engaging proactively through automated systems to encourage ongoing feedback
• Respond to reviewers by addressing their concerns and expressing appreciation for their feedback, fostering a positive community engagement
• Reporting and Analysis:
• Generate quarterly reports on social media performance and success story engagement, as well as review management effectiveness
• Provide insights and recommendations at weekly marketing meetings based on data analysis to optimize strategies and achieve organizational goals
  
  

What we’re looking for:

• Demonstrated experience in social media management, content creation, and copywriting for B2B audiences
• Familiarity with social media platforms, analytics tools, and content management systems
• Exceptional writing and editing skills, with a keen eye for detail
• Collaborative spirit with the ability to work effectively across teams
• Creative and strategic thinker, capable of generating innovative ideas and solutions
• Detail-driven with strong analytical skills
• Bonus: Familiarity with common design platforms and an ability to use design best practices to create graphic content and adjust existing templates 
  
  

What we offer: 

• Competitive salary commensurate with experience
  

  Zone 1: $85K - $110K 

  Zone 2: $70K - $95K

  Zone 3: $67K - $90K

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
• Comprehensive benefits package
• 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
• Health, commuter, and parking flexible spending accounts
• Employee Assistance Program (mental health, financial health, legal support, and more)
• Free access to wellbeing apps like Ginger and Headspace 
• Flexible paid time off and paid holidays
• Generous paid parental leave 
• Short and long-term disability insurance
• Annual professional development budget
• Company-provided laptop
• Remote-first culture
• Life insurance (100% company paid)
• 401(k)

COMMITMENT TO DIVERSITY AND INCLUSION

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal-opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.

Available Locations: Remote US, San Francisco, Austin

About the Department

Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

About this Role

Digital Native AEs at Cloudflare sell into the most innovative companies in North America. In targeting high-growth, technologically advanced, and venture-backed companies, AEs are positioned to drive in-depth product discussions while communicating and demonstrating value quickly to customers.  This role within the digital native segment focuses on both the acquisition of prospective Digital Native accounts, as well as the expansion of existing customer accounts.  The ideal candidate will have both a sales and technical background that enables them to drive customer engagement from technical professionals through to senior executive levels, and across Security, Network, Development and Infrastructure teams.  

Key Responsibilities

• Develop and execute a comprehensive account/territory plan to achieve quarterly sales and annual revenue targets in a defined territory and/or account list.
• Drive new business acquisition (new customer logos), customer expansion (upsell and cross sell Cloudflare solutions), and renewal within your territory.
• Build a robust sales pipeline through continual engagement and nurturing of key prospect accounts.
• Understand customer use-cases and how they pair with Cloudflare’s portfolio solutions in order to identify new sales opportunities.
• Craft and communicate compelling value propositions for Cloudflare services. Drive awareness through regular outbound campaigns on product and feature roadmap updates. 
• Accurately forecast commercial outcomes by running a consistent sales process, including driving next step expectations and contract negotiations.
• As a trusted advisor, build long-term strategic relationships with key accounts, to ensure customer adoption, retention and expansion. Regularly evaluate usage trends and articulate value to show Cloudflare impact and provide strategic recommendations during business reviews. 
• Network across different business units with each of your accounts, and multi-thread to identify and engage new divisional buyers.
• Position Cloudflare's platform in each of your target customers, including Cloudflare One and the Connectivity Cloud to realize our full potential in every customer.
• Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments with Cloudflare.

Requirements:

• 3+ years closing experience selling B2B SaaS (technical product preferred)
• Skilled in out-bounding to key stakeholders within fast-paced organizations & mapping Cloudflare innovations to business objectives
• Working or tangential knowledge of the cloud infrastructure and/or security space
• Track record of exceeding $750k - $1M annual target and track record of growth within current organization
• Strong interpersonal communication (verbal and written) and organizational skills
• Self-motivated; entrepreneurial spirit
• Comfortable working in a fast paced dynamic environment
• Bachelor's degree required 
• Demonstrated analytical and quantitative abilities
• Software and system skills are a must (SFDC, Tableau, G-suite, MSFT suite)

Examples of desirable skills, knowledge and experience:

• Understanding of cloud infrastructure ecosystem and cloud security is highly preferred.
• Experience working in a start-up environment.
• Ability to travel up to 25% of the time.
• Technical competence strongly preferred.

Senior Sales Engineer

About the Company:

Clarifai is a leading, full-lifecycle deep-learning AI platform for computer vision, natural language processing, audio recognition, and large language models (LLM). We help organizations transform unstructured images, video, text, and audio data into structured data at a significantly faster and more accurate rate than humans would be able to do on their own. Founded in 2013 by Matt Zeiler, Ph.D. Clarifai has been a market leader in AI since winning the top five places in image classification at the 2013 ImageNet Challenge. Clarifai continues to grow with employees remotely based throughout the United States, Canada, Argentina, India, and Estonia.

We have raised $100M in funding to date, with $60M coming from our most recent Series C. We are backed by industry leaders like Menlo Ventures, Union Square Ventures, Lux Capital, New Enterprise Associates, LDV Capital, Corazon Capital, Google Ventures, NVIDIA, Qualcomm and Osage.

Clarifai is proud to be an equal opportunity workplace dedicated to pursuing, hiring, and retaining a diverse workforce.

Your Impact

You have the opportunity to be a technical leader in the AI space for one of the leaders in AI computer vision.

Responsibilities

• Work together with Account Executives to collaboratively lead customer meetings while sharing technical expertise and knowledge of our solutions.
• Lead and deliver technical product presentations, demonstrations, and evaluations for customers, prospects and internal sales personnel.
• Understand customers’ technical requirements and articulate how our platform can support business value.
• Provide strategic guidance and recommendations to clients and Account Executives throughout the sales process.
• Participate in scalable and repeatable processes for customer technical validation.
• Create innovative, enthralling presentations that help customers understand "why" they need to buy from Clarifai.

Requirements

• 3+ years of experience in customer-facing technical roles as a Sales Engineer, Solution Engineer, Solution Architect or similar role.
• Experience with value-based sales motion using qualification frameworks like MEDDPIC.
• Confident in educating business stakeholders on machine learning principles and connecting to business outcomes.
• Hands-on experience with ML frameworks like PyTorch, TensorFlow, and Langchain.
• Experience with scripting in Python and APIs.
• Experience with generative AI from applying embedding models, prompt engineering, data cleansing, and model evaluation.
• Experience building and delivering demos and running technical validation events (workshops, POCs, POVs).
• Excellent interpersonal skills and relationship building experience.
• University degree in computer science, engineering, or mathematics.

ROLE:Senior UX Researcher

6sense UX team’s mission is to lay a user-centered and data-driven foundation for 6sense product strategy, design, and development. We are seeking a Senior User Experience Researcher to work with cross-functional partners and lead research projects informing best-in-class products for revenue teams. 

In this role, you will drive research from initial early explorations through to shipping products. Your research will directly impact user experience, deliver user delight, and drive customer retention by understanding how we can best support users’ goals & workflows.

We’re looking for an experienced researcher to help us bring a deep understanding of our users to business and product decisions at 6sense. If you are curious and insightful, and enjoy untangling complexity with a collaborative team, we’d love to work with you!

Responsibilities

• Help your team of product managers, designers, writers, and engineers understand user needs and have an impact at all stages of product development.
• Identify and prioritize strategic and tactical product UX research questions that will have the most impact on 6sense’s customer use of our products and services.
• Plan and conduct qualitative or quantitative research, such as in-depth interviews, participatory workshops, ethnography, log analysis, and surveys to deeply understand 6sense’s product users and their behaviors. 
• Enable others at 6sense to conduct their own research and make user-centric decisions.
• Triangulate data from research and other sources to glean insights and actionable recommendations for the 6sense product through written memos/ reports and delivered presentations.
• Communicate insights and evangelize the voice of the user across the company.

Must-haves

• A background in Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, Anthropology, or a related field
• Professional experience of 7+ years conducting and leading research, ideally in a B2B SaaS company
• Applied experience with a variety of qualitative or quantitative research methodologies, including when and how to apply them during the product development process.
• Improved and scaled research practices across an organization, enabling others to conduct their own research.
• Worked in an ambiguous, fast-paced environment.
• Clear and concise communicator, as well as an engaging and persuasive storyteller

Base Salary Range: $158,528 to $243,076. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

Notice of Collection and Use of Personal Information for California Residents:California Recruitment Privacy Notice and Policy

About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

As our Director of Demand Generation, you’ll coach and lead a team of world-class marketers to drive the growth of Simon Data. 

We are looking for a scrappy builder who likes getting into the details of b2b demand generation. To be successful in this role, you will interact with our product, sales, customer success, and partnerships teams. Reporting directly to the Head of Marketing and Partnerships, this role will be responsible for generating pipeline for our Go-To-Market Sales team. 

The ideal candidate has experience with B2B growth marketing, thrives in a dynamic environment, loves to manage demand marketing teams, and has a proven track record of building and executing programs that have driven net new revenue growth. But, most of all, while this is a leadership role, you will also be rolling up your sleeves, cracking open a Google Sheet, and diving into the numbers. This is a player-coach role. 

What You’ll Do

• Develop and maintain a full-funnel digital strategy to attract, nurture, and convert new leads into opportunities across all marketing channels, including content, webinars, field events, paid ads, product launches, and inbound/outbound strategies.
• Manage a small-yet-mighty team of content and growth marketers to coordinate marketing efforts across all touchpoints. 
• Collaborate with the entire Simon org to build marketing programs that drive business results.
• Continuously improve messaging and targeting to ICP audiences.
• Experiment with non-traditional channels to unlock new streams of pipeline for the business.
• Develop and manage team OKRs  

Qualifications

• 10+ years of growth marketing experience for B2B brands with a proven track record of optimizing marketing campaigns to boost primary KPIs.
• Strong grasp of growth marketing principles, primarily conversion best practices in copywriting, landing page design, and nurture series development.
• Demonstrated ability to understand buyer journey stages and audience personas to effectively nurture leads through the funnel.
• Ability to think analytically to set and exceed performance targets.
• Proficiency with Salesforce CRM to measure and analyze pipeline generation and closed-won revenue generated from demand generation initiatives
• Experience using ABM strategies to market high-ACV SaaS products with 60+ day sales cycles and build sales pipeline.
• Proficiency in Hubspot or similar marketing automation tools.
• Knowledge of SEO tools and best practices
• ​​Working knowledge of web and app technology: cookies, pixels, SDKs, tracking, tagging, APIs. Segment and /or Google Tag Manager.
• Background with community building on social channels such as LinkedIn, Slack, newsletters, and others is a plus, but not required.

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $160,000 to $190,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About the Role:

As a senior leader in our Integrated Product/Marketing organization, you will own the strategy for Podium.com, sitting at the intersection of product, marketing, design, and engineering. This role requires a visionary leader who possesses a blend of strategic thinking, technical fluency, and creative storytelling. The ideal candidate has deep expertise in website strategy, conversion rate optimization, SEO / growth tactics and a track record of developing strategies that attract, convert, and retain visitors.  This leader moves with extreme ownership and urgency, relentlessly prioritizing high impact initiatives that move business metrics. 

What you will be doing:

• Develop and articulate a clear vision and roadmap for Podium.com that supports Podiums’ growth and customer experience goals. 
• Lead a team of cross functional partners across design/creative, engineering, and marketing to bring your strategy to fruition, optimizing for speed while not sacrificing quality.  
• Audit the entire user journey on our website, identifying opportunities to improve conversion, drive understanding and intent, and improve user experience.
• Own the end-to-end responsibility for website changes from ideation, to implementation to measurement. 
• Implement a rigorous testing roadmap from landing pages to CTAs to form optimization, driving continuous improvement to key funnel metrics. 
• Lead internal & external team in implementing an SEO and editorial strategy that grows high intent traffic and ACV generated via organic search. Partner with design on a video-heavy approach. 
• Partner with marketing channel owners to maximize advertising impact, by developing tools, content and pages that increase lead volume and conversion.
• Grow and develop an exceptional team, known for deep expertise, innovative ideas, speed, and results.  Foster a positive team dynamic.
• Draw from your past playbook while continuously generating new insights, staying on top of industry best practices & internal learnings.
• Partner with engineering to drive strategy on the website tech stack and QA processes to ensure that the site is highly reliable. 
• Develop reporting dashboards that drive visibility of performance and drivers 
• Build a mobile-1st experience

What you should have:

• 7-10+ years in growth product management or growth marketing roles, with 5+ years driving website strategy, product growth, and organic customer acquisition. This candidate ideally has SaaS experience.  
• Deep expertise in web strategy, conversion rate optimization, product growth tactics, and SEO (at scale) at consumer or B2B companies  
• Familiarity with the marketing funnel from traffic generation to MQL to opportunity creation to deal closure.
• A performance driven mentality and a track record of driving meaningful improvements across key metrics like site conversion rates, traffic, leads and ACV generated. 
• Stellar project management and collaboration skills, with the ability to work effectively across cross-functional teams at a high velocity
• Analytical horsepower. Fluency in analytics platforms such as Google Analytics and data visualization tools. 
• Ability to dig deeply into data nuances while also serving as a data simplifier who brings clarity on core insights to stakeholders.
• Stellar communicator across all levels of the organization.  
• Passion for working in a fast-paced software environment and a drive to continuously grow impact. 
• Excellent critical thinking and problem-solving skills
• Lead by example approach - we have a startup culture and while you will start with a great team (and grow it), leaders at Podium roll-up-your-sleeves 
• Customer-first mentality

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

What this job can offer:

Sales helps our prospective customers and active customers to fully experience our Global HR Platform. Sales is the team responding to incoming queries and helping customers understand how to maximise Remote’s full suite of products to meet their employment needs. To enable them to embody our value of Transparency, we have a fair price guarantee.

This is an exciting time to join Remote and make a personal difference in the global employment space as a Outbound Sales Development Representative, joining our Sales team.

What you bring:

• Proven business development success through effective use of core sales tools (Knowledge of SalesForce, LinkedIn Sales Navigator, Outreach, Lusha)
• 1-3 years experience working as an SDR in a B2B SaaS Tech company
• Able to negotiate skillfully, promote/sell ideas persuasively
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Able to think strategically and tactically. Able to maintain a positive attitude in the face of criticism, rejection, or failure
• Promotes a strong sense of urgency for reaching goals and key deliverables. Self Starter. proactive and brings new ideas to the team
• Extremely self-motivated with a diligent work ethic
• Demonstrated success in the below areas listed in key responsibilities
• It's not required to have experience working remotely, but considered a plus
• Business fluency in English is essential. Fluency in Bahasa/ Thai/ Vietnamese/ Hindi are highly preferred.

Key responsibilities

• Respond, engage and qualify outbound leads and inquiries
• Sourcing new sales prospects and reaching out to them to book appointments for Account Executives
• Clearly communicating Remote's value propositions to prospects and learning about their needs to see if there’s a good fit
• Providing support to Account Executive team as needed
• Be responsible for educating and developing prospects leading to hand-off to sales teams
• Create target prospects lists and penetrate key accounts
• Cold call into prospects generated by variety of outside sources
• Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

Practicals

• You'll report to: Manager, Outbound Sales Development
• Team: Sales
• Location: SEA/ India
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $19,327 USD - $42,416 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with recruiter
2. Interview with SDR Manager
3. Exercise Stage + Live Role play Session
4. Interview with VP, Sales or Senior Sales Manager
5. Prior employment verification check 

#LI-DNP

What this job can offer:

Sales helps our prospective customers and active customers to fully experience our Global HR Platform. Sales is the team responding to incoming queries and helping customers understand how to maximise Remote’s full suite of products to meet their employment needs. To enable them to embody our value of Transparency, we have a fair price guarantee.

This is an exciting time to join Remote and make a personal difference in the global employment space as a Outbound Sales Development Representative, joining our Sales team.

What you bring:

• Proven business development success through effective use of core sales tools (Knowledge of SalesForce, LinkedIn Sales Navigator, Outreach, Lusha)
• Eexperience working as an SDR in a B2B SaaS Tech company
• Able to negotiate skillfully, promote/sell ideas persuasively
• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
• Able to think strategically and tactically. Able to maintain a positive attitude in the face of criticism, rejection, or failure
• Promotes a strong sense of urgency for reaching goals and key deliverables. Self Starter. proactive and brings new ideas to the team
• Extremely self-motivated with a diligent work ethic
• Demonstrated success in the below areas listed in key responsibilities
• Business fluency in English & Mandarin are essential.
• It's not required to have experience working remotely, but considered a plus

Key responsibilities

• Respond, engage and qualify outbound leads and inquiries
• Sourcing new sales prospects and reaching out to them to book appointments for Account Executives
• Clearly communicating Remote's value propositions to prospects and learning about their needs to see if there’s a good fit
• Providing support to Account Executive team as needed
• Be responsible for educating and developing prospects leading to hand-off to sales teams
• Create target prospects lists and penetrate key accounts
• Cold call into prospects generated by variety of outside sources
• Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle

Practicals

• You'll report to: Manager, Outbound Sales Development
• Team: Sales
• Location: China/ Hong Kong/ Taiwan
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between $32,776 USD - $36,873 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. Interview with recruiter
2. Interview with SDR Manager
3. Exercise Stage + Live Role play Session
4. Interview with VP, Sales or Senior Sales Manager
5. Prior employment verification check 

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

At Invoca, we live by our four core values:

• Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails
• Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people
• Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
• Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success

If these values resonate with you, we encourage you to come join us - we are building something special.

About the Team:

As a Principal Customer Success Manager at Invoca, you will have a deep level of engagement with your customers and take an active leadership role on the CSM team. While this is an individual contributor position, you are expected to coach and mentor other team members, always driving Continuous Improvement and establishing best practices. Our CSMs understand our customers’ business, goals and challenges. We serve as trusted advisors, recommending solutions to the challenges they face today and to the ones we know they will need to prepare for. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle to help them unlock the most value from our solutions and services.

About the Role:

We are seeking an expert Customer Success Manager to coach, advise and support our most strategic customers. Like any traditional CSM role, you will be responsible for executing on SaaS principles such as software adoption, retention and expansion. However, at Invoca, we go the extra mile. Here, the Principal Customer Success Manager takes the initiative to understand and align your Executive stakeholders’ business needs. We know how to support customers and when to call in our team of experts across the company from Sales, Marketing, Technical and Professional Services as well as Invoca’s amazing Leadership team to ensure the success of our customers. Our goal is to provide such support and expertise to our customers that their business is better because of the solutions Invoca provides.

This role will focus on customers in the Telecommunications vertical. The Principal CSM will manage a subset of Invoca’s largest and most strategic Telecommunications customers. Knowledge of this industry and the business challenges facing this vertical will be extremely beneficial in this role.

You Will:

• Serve as a trusted advisor to a targeted, high touch portfolio of 2-3 companies by listening to your customers, understanding their business objectives, pain points and revenue goals. Provide guidance and solutions to help them achieve results through Invoca.
• Provide support throughout their lifecycle, ensuring customer and Invoca achievements are met through adoption, growth and renewal plans.
• Translate the strategic needs of the customer to actional program initiatives and execute on those such as conducting regular milestone check-in calls. Conduct strategic business reviews and steering committee meetings that are meaningful and relevant to the customer’s strategic business goals and objectives.
• Understand the customer’s full organization. Develop rapport across teams to uncover business pain and strategic mapping of Invoca value to solve those challenges.
• Grow usage of Invoca’s Revenue Execution platform across accounts through proactive engagement, education, strategic touchpoints and effective planning. Partner with Sales to ensure a common revenue growth goal for your portfolio of accounts. Acts as a lead generation partner for the Enterprise Sales organization. 
• Monitor and influence product usage, customer engagement and satisfaction feedback.
• Coordinate the involvement of other Invoca personnel including executive leadership, sales, support, services, marketing and product development to meet account performance objectives and customer expectations.
• Drive new business growth through customer advocacy and reference-able initiatives.
• Understand how to translate business requirements into technical solutions to enable business architects to build effective solutions
• Build strong relationships across adjacent technologies and partners to drive increased value for customers

You Have:

• 10-15 years' experience in Customer Success Management in B2B SaaS / Enterprise Software 
• 3-5 years' experience creating or optimizing campaigns with marketing and advertising technology such as Google Ads, Bid Management or programmatic media platforms - or with one of our competitors
• BA/BS degree required; MBA preferred
• Ability to build strong rapport and establish trust with Executive level customer contacts as well as establish and maintain credibility through a consultative approach.
• Demonstrable experience indefining and implementing a strategic roadmap with and for customers to maximize the business impact of their investment in B2B SaaS. Deep experience in techniques to foster product adoption at scale for a diverse user base with conflicting needs and priorities. 
• Proven track record of demonstrated ability to on-board, support, and excite customers to deliver high customer satisfaction, advocacy, and loyalty
• Experience with Revenue Execution technologies such as Invoca other Call Tracking solutions, LivePerson, Sprinklr (or similar) required 
• Excellent organizational and project management skills to juggle multiple priorities and effectively motivate cross-functional teams to align on execution.
• Excellent communicator with strong listening skills and technical aptitude
• Experience with Salesforce, Gainsight and other Software-as-a-Service preferred
• Strategic marketing agency (eg Omnicom, WPP, Publicis) or Consultancy (eg Deloitte, Accenture etc) experience preferred, including prior experience in working “on site” with customers
• Experience in working in Enterprise Healthcare, Automotive, Financial Services and/or Telecommunications verticals strongly preferred
• A self-starter who takes the initiative to get things done

Preferred:

• Experience supporting Telecommunications customers as a SaaS provider or at a Telecommunications company supporting Revenue Execution
• Knowledge of marketing technology or call center software technology

Salary, Benefits and Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 15 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $145,000 - $165,000.00/year, plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time.

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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