We are seeking a dynamic and resourceful technical sourcer to join our team and support our growing needs. This role presents an exciting opportunity with impactful responsibilities, including crafting sourcing strategies, collaborating closely with hiring managers, and enhancing candidate experiences. We are looking for someone who is adaptable, innovative, and committed to continuous improvement. This position is a 6-month contract role running from June to December.

RESPONSIBILITIES:

• Collaborate with technical hiring managers to design and implement effective sourcing strategies.
• Focus on devising tailored plans to attract candidates with diverse technical backgrounds.
• Utilize data-driven insights to track and evaluate sourcing effectiveness, providing regular updates to stakeholders.
• Drive innovation by introducing scalable improvements to our sourcing methodologies.
• Partner with various teams such as Finance, HR, and Legal to ensure a seamless candidate journey and secure top talent.

EXPECTATIONS FOR SUCCESS:

• At least 2 years of experience in technical sourcing or recruiting.
• Demonstrated ability to identify and engage diverse technical candidates using platforms like LinkedIn, as well as through resume screening and other innovative approaches.
• Exceptional communication skills, with the capacity to effectively engage and influence stakeholders at all levels.
• A proactive attitude and willingness to contribute to special projects as needed.
• Ownership mentality with a strong sense of initiative and autonomy.
• Strong work ethic, a sense of urgency, and a track record of delivering results.

Podium is committed to fostering an inclusive and diverse workplace. We embrace equal employment opportunities (EEO) without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

The Integration Specialist Contractor is a critical player in a program that is key to our long-term success. We need someone who can coordinate the setup of direct connections between Podium and a client's customer management or order management system. We are open to remote or local. 

What you'll be doing: 

• You will coordinate standard and custom integration projects for Podium and our clients while delivering a world-class customer experience for them. 
• You will be comfortable configuring software settings and managing a work queue with a large number of requests.
• You will support our clients and Customer Success Managers. The integrations you complete are key components in the overall success plan for the clients they manage.
• You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.
• You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations we offer.
• You will maintain high quality documentation of the integrations that we set up.

What you should have: 

• Must be fluent in English
• 1+ years of experience in integrations, product support, or similar field
• Experience working in a SaaS environment
• Experience working through API and FTP integrations
• Experience with Salesforce or Tray.io (or similar) preferred
• Demonstrated over-achievement managing a large work queue
• Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
• You will also need to be the type of person who:
  
  • Constantly invents new and better ways to get things done.
  • Is accountable to others. Your projects will be part of a larger client engagement.
  • Earns the trust of your colleagues by always keeping your commitments.
  • Keep your key stakeholders informed on the progress being made in setting up integrations.
  • Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.

Benefits:

• Pay: $1300/monthly for full-time
• Remote, work from home setup
• Company provided equipment 

A Site Reliability Engineer borders the worlds of software engineering and systems engineering. At Podium, the SRE team drives our products to success by building a stable, scalable, sustainable, and slick system. We permanently sit and sup with the product engineering teams to address all of their needs, and work as an SRE guild to build a world-class platform for our products to run on. We're currently targeting a junior SRE to come in and deliver impact from day one.

What you will be doing: 

• Working with the following technologies: Kubernetes, Helm, Docker, AWS, Terraform, Datadog, Prometheus, Ansible, StrongDM, Python, Go, Ruby, GitLab and GitLab CI.
• Engaging with Podium's engineering community to identify potential areas of improvement or pain points and make Podium's systems more secure and pleasant to operate.
• Participating in an on-call rotation for the services the team owns, triaging and addressing production as well as development issues.
• Working cross-functionally with different teams to make sure that there is no downtime for our products.

What you should have: 

• Bachelor’s degree in a technical field or relevant work experience.
• 1-3  years experience working alongside a production system running on Kubernetes
• 1-3 years deploying, operating and debugging server software on Linux
• Curiosity and the desire to learn
• Ability to take a rotating on-call shift

What we hope you have: 

• Experience with distributed systems and microservices
• Practical knowledge of system design
• Cloud computing, such as AWS, GCP, or Azure
• SOC2, HIPAA, PCI, or other regulatory or compliance standards
• Building and maintaining a CI/CD pipeline

BENEFITS

• Open and transparent culture - Checkout thisvideoto see what it’s like to work at Podium 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Come join our Product Support team as a Product Expert, providing technical support to our B2B customers. Our technical customer support efforts are essential to our customers' experience, helping to answer questions,  troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business! 

People who thrive in this role are curious and creative; they’re driven by empowering others to be successful. They’re energized by the opportunity to be challenged and enjoy growing and stretching their skills every day. The customer is at the center of everything we do.

What you bring:

• Customer Obsession:You’re passionate about empowering customers and love the challenge of finding what will help them most.

• Curiosity:You are not afraid to ask questions and have an “always learning” mantra.

• Ownership:You proactively set high standards and follow through on goals and take responsibility for your performance.

• Adaptability:You thrive in a dynamic environment and are comfortable with ambiguity and changing customer priorities and needs.

• Communication: You’re an excellent communicator and thrive at creating clarity and alignment. Organization and prioritization are key tools in your tool kit.

What you will be doing:

• You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. When customers have questions, you have answers!
• You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
• You will become an expert in Podium products, both at a technical and customer use-case level.
• You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
• You will work with Podium to increase organizational efficiencies, share feedback,  and  help others work smarter while driving customer value higher.
• You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term! 

General terms of contract fulfillment:

• Ticket Resolution + Case Volume
• Customer Satisfaction + Quality of Customer Interactions

What experience you should have:

• MUST SPEAK ENGLISH FLUENTLY
• Must be geographically based in Metro Manila (Philippines)
• 1-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better
• Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
• Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
• Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
• You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
• You are familiar with navigating and working with multiple support systems (ex: Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, Salesforce, Twilio etc)

What you should know:

• Must be available to provide the services within U.S. business hours of 9pm - 1pm Philippines Standard Time (your availability will be determined and confirmed when the contract is awarded).

Compensation:

• Contractual pay is $6.34/hour for full-time.

About the team

The Design team is a multidisciplinary team made up of product designers and brand designers, and is a crucial organization in the pursuit of delivering high-quality experiences that help local businesses grow their customer base. This means we have to be extremely empathetic in our approach to design, focus on the customer, and identify insights that will lead to solutions that drive positive impact for our customers. We're focused on building a diverse team capable of being supportive and creative throughout all of the collaboration and feedback present in any healthy design team. Building a strong, supportive, and empathetic Design team means we aim to hire the best folks no matter where they live. 

For those living in the area surrounding Lehi, Utah, this role will require you to work at least 3 days a week (Tue, Wed, Thur) in our Lehi, UT office. 

About the role

As a Design Engineer, you will be responsible for leading the development of pages and features for Podium.com to build a high-quality and responsive experience that leads to a high conversion and performant website for prospective and current Podium customers. In this role, you’ll be working in a fast-paced environment and partnering closely with the Brand Creative Director, the Director of Website Strategy and the Website Engineering team.

What you will do

• Lead the design and development of lead acquisition tools, launch new product and vertical pages that express our brand creatively and implement new brand identity throughout our web assets features for Podium.com across mobile and desktop platforms.
• Research and discover new opportunities for improving the user experience of our website, tools, and funnels ultimately leading to more marketing qualified leads, and higher converting experiences.
• Continuously improve our website performance, technical tools and process for building and maintaining our website.
• Develop, maintain, evolve, and design within style standards (spanning desktop and mobile), with an eye towards efficiency and a consistent user experience.
• Work cross-functionally with Product, Marketing, Design, and Engineering partners representing design at Podium, providing and seeking feedback, and participating in feature prioritization and planning.
• Articulate and represent Podium’s brand through interactive design and development through best practices and standards while challenging existing design norms.

About you

• You have experience designing and implementing user interfaces and experiences.
• You have experience with JavaScript, HTML, CSS and frontend frameworks (e.g., React, Angular, etc)
• You have experience building responsive user interfaces
• You have a portfolio showcasing strong design foundations, such as typography, interaction design, or visual design.
• You have experience working in a technical, UX, or design organization working cross-functionally with internal stakeholders
• You're an excellent facilitator and are comfortable leading teams through ideation, research, and the natural ambiguity that occurs when defining new features.
• You have excellent written and verbal skills. You clearly explain design decisions and rationale grounded in design and usability principles, even to team members who don't share your background.
• You have a solid design process, but also know how to balance process against impact including understanding of technical constraints and effectively balance quality and speed.

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

RESPONSIBILITIES

• Supporting collections efforts for Podium's USA based customers.
• Communicate clearly and effectively with other departments the results of collections efforts
• Assist with other accounting/finance projects as necessary
  
• Perform accounts receivable functions, including preparing and amending customer invoices and communicating with customers regarding past due invoices
• Coordinate with various internal departments to ensure accuracy of customer billing
• Validate inputs to ensure system integrity
• Assist in month end reconciliations and other close processes
• Assist with preparation of schedules for financial statement audit
• Conduct ad hoc financial/operational analysis as required
• Assist with other accounting/finance projects as necessary

REQUIREMENTS

• MUST SPEAK ENGLISH FLUENTLY
• Geographically based in the Philippines
• 1-2 years related accounts receivable experience
• Bachelor’s degree in accounting or similar field preferred
• SaaS industry experience preferred
• Strong work ethic, eagerness to learn and adaptability to a fast paced environment
• Excellent interpersonal, decision-making and analytical abilities
• Exceptional verbal and written communication skills
• Eager, quick learner with strong teamwork spirit
• Attention to detail with the ability to manage multiple projects simultaneously
• Strong knowledge of Excel and Netsuite 

Contractual Pay

• Contractual Pay $61.20 USD daily rate for 40 hours/week.

Job Summary:

As an Integration Engineer, you will play a crucial role in connecting our diverse array of systems and applications, ensuring seamless data flow and enhanced operational efficiency. You will work closely with various stakeholders to understand business requirements and deliver robust integration solutions using state-of-the-art technologies.

Key Responsibilities:

• Design, develop, and maintain API endpoints for both internal use and external partners, ensuring high availability and scalability.
• Implement real-time and asynchronous integrations between cloud-based and on-premise systems using industry-standard tools such as MuleSoft, Tray, Zapier, and Salesforce.
• Take ownership of a diverse catalog of mission-critical systems, ensuring their integrity, security, and continuous performance.
• Collaborate with different team members and business stakeholders to balance engineering needs, prioritize tasks, and deliver solutions that enhance user experiences.
• Troubleshoot and optimize integrations, providing ongoing support and enhancements to meet business needs.
• Implement job monitoring and proactive alerting for new and existing processes.

Basic Qualifications:

• 2-3+ years of relevant industry experience in system integration.
• Proficient in using REST and SOAP APIs for integrations.
• Strong experience in integration platforms like Mulesoft, Tray, Workato, and/or Boomi, including full lifecycle implementation from concept through to production.
• Understanding of secure data transmission techniques (PGP, SSH, OAuth, HTTPS, SFTP).
• Demonstrated ability to manage multiple projects with a keen attention to detail.

Preferred Qualifications:

• MuleSoft Developer Certification.
• Experience integrating a variety of SaaS applications including Salesforce, NetSuite, Snowflake, Stripe, SalesLoft, and Marketo.
• Familiarity with API design using RAML.
• Knowledge of AWS system operations, GitLab version control, and CI/CD practices.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role:

Podium is looking for a talented Senior Backend Python Engineer with an interest in building agentic applications using large language models (LLMs). In this role, you will be joining a team of engineers tasked with empowering local businesses by creating AI agents that efficiently handle customer interactions to optimize operations and reclaim valuable time. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and have a knack for breaking down intricate problems, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy advanced AI applications powered by large language models to help local businesses automate interactions and manage leads.
• Collaborate with cross-functional teams to drive the entire lifecycle of AI application development, from conception and design to implementation and maintenance.
• Engage in rapid prototyping and iterative development to refine AI solutions based on real-world performance and feedback.
• Implement monitoring and evaluation systems to track the effectiveness of AI applications in production, ensuring high reliability and user satisfaction.
• Contribute to a culture of innovation by staying current with industry trends in AI and applying cutting-edge research to practical business solutions.

What you should have:

• 5+ years of hands-on programming experience with a modern language such as Python, Go, or Elixir AND proficiency in Python.
• Disciplined approach to testing and quality assurance.
• Excellent communication skills and the ability to work effectively in a team setting.
• Ability to solve ambiguous problems and thrive in a fast-paced environment.

What we hope you have:

• 5+ years of experience contributing to the architecture and design of large-scale distributed systems, in a hyper-growth SaaS setting.
• Exceptional writing abilities with the capacity to craft and optimize prompts for generative AI models.
• A keen interest in staying up-to-date with the latest advancements in AI and applying them to real-world problems.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role:

Podium is looking for a talented Senior Software Engineer with an interest in building agentic applications using large language models (LLMs). In this role, you will be joining a team of engineers tasked with empowering local businesses by creating AI agents that efficiently handle customer interactions to optimize operations and reclaim valuable time. If you are passionate about tackling complex challenges, thrive in a fast-paced, iterative environment, and have a knack for breaking down intricate problems, we think you’ll be a great fit.

What you will be doing:

• Develop and deploy advanced agentic applications powered by large language models to help local businesses automate interactions and manage leads.
• Drive the entire lifecycle of AI agent development, from conception and design to implementation and maintenance.
• Engage in rapid prototyping and iterative development to refine AI solutions based on real-world performance and feedback.
• Implement monitoring and evaluation systems to track the effectiveness of AI agents in production, ensuring high reliability and user satisfaction.
• Contribute to a culture of innovation by staying current with industry trends in generative AI and applying cutting-edge research to practical business solutions.

What you should have:

• 5+ years of hands-on programming experience with at least one modern language such as Python, Go, or Elixir.
• Hand-on experience training, fine-tuning, and/or deploying LLM applications in production environments.
• Strong analytical and problem-solving skills, with a proven ability to decompose complex issues and drive innovation in a highly iterative development process.
• Excellent communication skills and the ability to work effectively in a team setting.
• Ability to solve ambiguous problems and thrive in a fast-paced environment.

What we hope you have:

• 5+ years of experience contributing to the architecture and design of large-scale distributed systems and/or ML systems and tools.
• Proficiency in Python, with a track record of developing AI-driven applications using this language.
• Exceptional writing abilities with the capacity to craft and optimize prompts for generative AI models.
• Experience with deploying, monitoring, debugging, and evaluating AI agents in production environments is a huge bonus.
• Knowledge of machine learning operations (MLOps) practices.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

About the Role:

As a senior leader in our Integrated Product/Marketing organization, you will own the strategy for Podium.com, sitting at the intersection of product, marketing, design, and engineering. This role requires a visionary leader who possesses a blend of strategic thinking, technical fluency, and creative storytelling. The ideal candidate has deep expertise in website strategy, conversion rate optimization, SEO / growth tactics and a track record of developing strategies that attract, convert, and retain visitors.  This leader moves with extreme ownership and urgency, relentlessly prioritizing high impact initiatives that move business metrics. 

What you will be doing:

• Develop and articulate a clear vision and roadmap for Podium.com that supports Podiums’ growth and customer experience goals. 
• Lead a team of cross functional partners across design/creative, engineering, and marketing to bring your strategy to fruition, optimizing for speed while not sacrificing quality.  
• Audit the entire user journey on our website, identifying opportunities to improve conversion, drive understanding and intent, and improve user experience.
• Own the end-to-end responsibility for website changes from ideation, to implementation to measurement. 
• Implement a rigorous testing roadmap from landing pages to CTAs to form optimization, driving continuous improvement to key funnel metrics. 
• Lead internal & external team in implementing an SEO and editorial strategy that grows high intent traffic and ACV generated via organic search. Partner with design on a video-heavy approach. 
• Partner with marketing channel owners to maximize advertising impact, by developing tools, content and pages that increase lead volume and conversion.
• Grow and develop an exceptional team, known for deep expertise, innovative ideas, speed, and results.  Foster a positive team dynamic.
• Draw from your past playbook while continuously generating new insights, staying on top of industry best practices & internal learnings.
• Partner with engineering to drive strategy on the website tech stack and QA processes to ensure that the site is highly reliable. 
• Develop reporting dashboards that drive visibility of performance and drivers 
• Build a mobile-1st experience

What you should have:

• 7-10+ years in growth product management or growth marketing roles, with 5+ years driving website strategy, product growth, and organic customer acquisition. This candidate ideally has SaaS experience.  
• Deep expertise in web strategy, conversion rate optimization, product growth tactics, and SEO (at scale) at consumer or B2B companies  
• Familiarity with the marketing funnel from traffic generation to MQL to opportunity creation to deal closure.
• A performance driven mentality and a track record of driving meaningful improvements across key metrics like site conversion rates, traffic, leads and ACV generated. 
• Stellar project management and collaboration skills, with the ability to work effectively across cross-functional teams at a high velocity
• Analytical horsepower. Fluency in analytics platforms such as Google Analytics and data visualization tools. 
• Ability to dig deeply into data nuances while also serving as a data simplifier who brings clarity on core insights to stakeholders.
• Stellar communicator across all levels of the organization.  
• Passion for working in a fast-paced software environment and a drive to continuously grow impact. 
• Excellent critical thinking and problem-solving skills
• Lead by example approach - we have a startup culture and while you will start with a great team (and grow it), leaders at Podium roll-up-your-sleeves 
• Customer-first mentality

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role

As a Governance, Risk Management, and Compliance (GRC) security analyst, you will hold a pivotal and respected position within our organization. Your primary responsibility is to support our security initiatives and enhance our overall security stance. You'll play a crucial part in aligning our security strategy with both existing and emerging information systems. This means you'll need to grasp the intricacies of our legacy systems as well as stay abreast of new technologies and requirements.

The ideal candidate for this position is someone with a strong technical background and a minimum of five years of experience in security, compliance, or risk management. You'll be overseeing our compliance with various standards and regulations, including the Gramm-Leach-Bliley Act (GLBA), Sarbanes-Oxley Act (SOX), General Data Protection Regulation (GDPR), Health Information Portability and Accountability Act (HIPAA), and Payment Card Industry Data Security Standard (PCI DSS).

Working closely with our security leadership, you'll continuously evaluate and validate the effectiveness of our security program. You'll serve as the main point of contact for both internal and external auditors, ensuring that any outstanding issues related to compliance or security threats are addressed promptly.

What you will be doing:

• Conduct enterprise-wide risk analysis in collaboration with compliance and security teams, identifying strengths and weaknesses in security programs.
• Maintain oversight of GRC-related platform usage and administration, ensuring adherence to privacy, security, and compliance frameworks.
• Monitor third parties, vendors, and business partners to mitigate external risks, escalating issues to security management and business leads.
• Analyze findings and recommend security improvement initiatives that balance risk with operational efficiency and innovation, reporting gaps to security leadership.
• Stay informed about security changes affecting regulatory compliance and industry best practices, applying GRC expertise to key business areas.
• Define and track qualitative and quantitative metrics for assessing security program effectiveness, providing regular reports to security and business leaders.
• Ensure up-to-date configuration documentation and oversight of security systems and processes to minimize enterprise risk, participating in incident response activities as needed.
• Collaborate with security, audit, and risk management leaders to conduct ongoing program assessments and develop strategic technology and budget plans, serving as a liaison with auditors and overseeing disaster recovery and business continuity efforts.

What you should have: 

• Bachelor’s degree in computer science, information assurance, MIS or related field, or equivalent industry experience.
• At least 5+ years’ experience in cybersecurity as a practitioner and 2 to 3+ years' exposure to various security frameworks.
• Strong business acumen and security technology skills for well-rounded proficiency and proven ability to align with security practices and compliance responsibilities.
• Experience and understanding of various regulatory requirements and laws, including but not limited to PCI, SOX, HIPAA, GDPR, and GLBA. Additional experience in one or more of the following: ISO 27001/2, ITIL, or NIST.
• Exceptional written and verbal communication skills and a proven ability to translate security and risk to all levels of the business.
• The capacity to understand legacy and progressive technology, security controls, and respective risks. Working knowledge of technologies such as cloud computing, DevOps, and application security is required.
• Up-to-date understanding of a wide range of incident response, system configuration, vulnerability management, and hardening guidelines.
• Track record of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating effectively.
• Holds, or is working toward, one or more of the following: CISSP, CRISC, CGEIT, or GRCP.

What we hope you have:

• Prior team leadership experience preferred.
  
  
• Preferred experience with cloud environments such as Amazon Web Services (AWS) and Microsoft Azure.
• Prior experience with leading GRC systems from vendors such as Vanta, RSA, MetricStream, and IBM.
• Demonstrated problem-solving capabilities and ability to manage complex local and international security requirements.
• Self-motivated, directed, and well-organized, with the vision to position controls in anticipation of threats.
• Successful track record of managing external entities’ contracts and relationships and mitigating risks to business development opportunities.
• Familiarity with state, federal, and international privacy laws.
• Highly trustworthy; leads by example.

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

The Role:

As a Growth Content Marketing Manager at Podium, you'll play a pivotal role in driving the success of local businesses by managing a comprehensive content strategy. In this position, you will take charge of a full-funnel blog calendar and SEO-focused editorial strategy, producing / editing high-quality content that resonates with our target audience. You will collaborate with the in-house SEO team and external agency partners to optimize content for "target keywords" and oversee a team of freelancers to maximize content production.

Your responsibilities will also include developing key content for Podium’s website and marketing initiatives, managing a social media editorial calendar that drives engagement and conversion and Collaboration with channel leaders across marketing and sales, Product Managers, Design and Engineering, and regular communication and reporting to leadership on content performance and strategy, and operating in a high accountability, high velocity setting are key components of this role.

Key Responsibilities:

• Leadership of Editorial Strategy : Oversee a full-funnel blog calendar and SEO-focused strategy, producing 60-100 high quality monthly articles. Collaborate with the SEO team to implement strategies that boost SERP rankings, traffic, and conversions. Manage a team of freelancers.
• Website and Marketing Content:partner with marketing / product stakeholders to develop hard hitting copy for Podium.com and marketing content (webinars, video scripts, direct mail)
• Customer & Product Knowledge:develop an exceptional understanding of our target customer and industries as well as a comprehensive understanding of Podiums’ products and value propositions. 
• Social Media Engagement:Develop and manage a social media editorial calendar, crafting compelling content to drive engagement and attract high-intent prospects to Podium.
• Cross-functional Collaboration: Work with channel leaders across marketing and sales to develop content that aligns with business growth and customer engagement goals. Collaborate with Product Managers to publish articles about product updates.
• SEO Optimization: Implement strategies, including content optimizations and experiments, to increase the impact of the organic search channel for target keywords.
• Performance Reporting:Regularly present to leadership on content performance and strategy, helping to establish quarterly and annual content and SEO OKRs.

Qualifications and Skills:

• Strong Writing and Editing: Exceptional writing and copy editing skills to produce compelling and high-quality content.
• SEO and Marketing Expertise: Proven experience in SEO and marketing or journalism, with the ability to optimize content for search engines.
• Technical Proficiency: Familiarity or willingness to learn tools such as GA4, Salesforce, Marketo, WordPress, Ahrefs, Canva, Asana, and Google Suite.
• Cross-functional Communication:Ability to collaborate and communicate effectively across different functions and with leadership.
• Organizational Skills: Extremely organized and skilled project manager capable of handling multiple projects and requests simultaneously.
• Content Strategy Experience: Previous experience managing an editorial calendar and executing an organic content strategy.
• Effective Communication: Strong and effective communication skills, both written and verbal, to convey content success and strategies.
• Customer Focus: Product-minded and customer-obsessed, with a commitment to ensuring content is hyper-relevant and valuable to Podium's customers and key verticals.

High velocity: passion for continuous improvement and for delivering work at a fast pace, without sacrificing quality.

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

About the team

The Product Design team is a crucial organization in the pursuit of delivering high-quality tools that help local businesses grow their customer base. This means we have to be extremely empathetic in our approach to design, and this starts with the team. We're focused on building a diverse team capable of being supportive and creative throughout all of the collaboration and feedback present in any healthy design team. Building a strong, supportive, and empathetic Product Design team means we aim to hire the best folks no matter where they live. 

This role is open to remote or hybrid. For those living in the area surrounding Lehi, Utah, this role will require you to work at least 3 days a week (Tue, Wed, Thur) in our Lehi, UT office. 

About the role

As a Product Designer, you’ll partner closely with product managers, designers, and engineers to build and ship creative solutions and experiences to customers running small businesses all over the world. You’ll design workflows, interactions, prototypes, and visuals that are thoughtful and practical, leading to a direct impact on Podium, our customers, and their customers.

Our Internal Tools experience plays a pivotal role in supporting Onboarding Managers, Customer Success Managers, and CX teams. Your designs will empower these teams to seamlessly guide new and existing customers through setup, activation, and expansion opportunities. You'll collaborate closely with stakeholders to understand user needs, conceptualize solutions, and iterate designs based on feedback. Your work will directly impact the way our teams engage with and support our customers, driving enhanced user experiences and successful outcomes. 

What you will do

• Collaborate with Product Managers, Customer Success teams and other designers to design end-to-end features for various product areas leading to business impact for Podium and our customers. 
• Develop, maintain, evolve, and design within style standards (spanning desktop and mobile), with an eye towards efficiency and a consistent user experience.
• Conduct user research to understand our customers and their needs.
• Work cross-functionally with Product, Marketing, and Engineering partners representing design at Podium, providing and seeking feedback, and participating in feature prioritization and planning.
• Seek out feedback from peers and customers and apply what you learn to elevate your design solutions.

About you

• You have a solid portfolio showcasing a strong foundation in typography, interaction design, and visual design.
• You have case studies that demonstrate your ability to design solutions that meet user needs, product requirements, and business goals across mobile, web, and desktop applications.
• You have experience in product design organizations and working cross-functionally with Product and Engineering to develop strategy and rationale for new features and product directions.
• You have strong written and verbal skills. You clearly explain design decisions and rationale grounded in design and usability principles, even to team members who don't share your background.
• Understanding of technical constraints and can effectively balance quality and speed.

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

As a Recruiting Coordinator and Sourcer Contractor, you will play a critical role in Podium’s recruiting process. You will be the go-to person for all logistics and own the overall candidate experience. You will be the first face that candidates meet and connect with and the first line of defense when it comes to candidate experience. You will also be responsible for screening resumes and sourcing exceptional talent. 

The ideal candidate has at least 1 year of recruiting coordinator and sourcing experience and wants to continue developing their career in recruiting. We are seeking someone who is excellent at multitasking,  will thrive in the ambiguity of a start-up environment, and is an exceptional collaborator. We would love to see a passion for technical or G&A recruiting. We’re looking for candidates who pay attention to detail, are go-getters, and have a visionary perspective!  

What you will be doing:

• Support the recruiting team to facilitate candidates through the interview process, acting as the liaison between candidates and interviewers 
• Work with candidates to schedule interviews
• Provide an exceptional experience for candidates -- hosting all interviews  -- as well as communicating with the candidates and answering questions
• Keep candidates continually informed throughout the hiring process 
• Screen resumes for a variety of technical and G&A positions
• Source talent through tools like LinkedIn Recruiter 
• Assist in developing, implementing, and updating recruiting procedures and processes

What you should have:

• 1+ year of recruiting coordinator and/or sourcing experience 
• Passion around creating a phenomenal people-focused candidate experience
• A positive personality and would be willing to jump in and help with special projects
• Expert written and verbal communication skills, strong organizational skills, ability to work independently with little to no supervision, strong decision-making abilities, and attention to detail are critically important.
• Think like an owner. Take ownership and initiative within the tasks that have been assigned to you. Ability to work effectively and independently.
• Strong work ethic, high sense of urgency, and ability to deliver results within a deadline
• Interest in building a career in recruiting / people operations 
• Ability to professionally collaborate with individuals at all levels of the organization

What you should know:

• Must be available to provide the services within U.S. business hours of 11pm - 7am Philippines Standard Time.

BENEFITS

• Transparent, bureaucracy-free culture
• Great opportunities for career growth and advancement
• Independent contractor model

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Graphic Designer - Contractor

Location: Remote

We are looking for a temporary Graphic Designer to join our Brand Team with potential for this position to stay on part-time. At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps businesses convert leads faster, communicate easily, and make more sales. Every day, 100,000+ businesses and millions of workers use Podium to power their front office. 

Our creative team acts as the internal agency working to provide thoughtful, strategic, and inventive design to support the entire company, working closely with departments like marketing, product and sales. From digital and print, to event collateral and company apparel, we prioritize standout design in everything we do. 

Role and Responsibilities:

• Support design for digital, paid social, event collateral, print, ebooks, animations, company apparel, brand illustration and other brand/marketing initiatives. 
• Assist with the design of brand and product illustration, internal materials/invites/signage, and other similar brand-centric projects
• Understand Podium’s brand guidelines and maintain consistency across channels
• Assist the team in developing core brand assets
• Strategize with internal stakeholders and brand leads to determine projects and priorities
• Proactively work to reduce friction and contribute to a positive working environment

Qualifications and Skills:

• Diverse portfolio showcasing a breadth of work in brand design, digital and print design.
• 3+ years of professional experience, preference working in in agency or tech
• Experience and knowledge of Figma and Adobe Suite necessary
• A good understanding for typography, layout, hierarchy, and trends
• Ability to give and receive feedback in a humble, constructive way
• Works well in a fast-paced environment that requires flexibility, ownership, and focus
• Able to manage multiple projects and communicate clearly team members and cross functional teams

About the team

The Product Design team is a crucial organization in the pursuit of delivering high-quality tools that help local businesses grow their customer base. This means we have to be extremely empathetic in our approach to design, and this starts with the team. We're focused on building a diverse team capable of being supportive and creative throughout all of the collaboration and feedback present in any healthy design team. Building a strong, supportive, and empathetic Product Design team means we aim to hire the best folks no matter where they live. 

For those living in the area surrounding Lehi, Utah, this role will require you to work at least 3 days a week (Tue, Wed, Thur) in our Lehi, UT office. 

About the role

As a Senior Product Designer, you’ll partner closely with product managers, designers, and engineers to build and ship creative solutions and experiences to customers running small businesses all over the world. You’ll design workflows, interactions, prototypes, and visuals that are thoughtful and practical, leading to a direct impact on Podium, our customers, and their businesses.

What you will do

• Lead the design of end-to-end features for various product areas leading to business impact for Podium and our customers. This includes working across many of our product areas such as automations and integrations, leads and reviews, mobile, messaging, and more.
• Develop, maintain, evolve, and design within style standards (spanning desktop and mobile), with an eye towards efficiency and a consistent user experience.
• Conduct user research to understand our customers and their needs.
• Work cross-functionally with Product, Marketing, and Engineering partners representing design at Podium, providing and seeking feedback, and participating in feature prioritization and planning.
• Seek out feedback from peers and customers and apply what you learn to elevate your design solutions.

• Participate in recruiting and interviewing of design candidates to help build a high-functioning Product Design team.

About you

• You have an excellent portfolio showcasing a strong foundation in typography, interaction design, and visual design.
• You have case studies that demonstrate your ability to design solutions across mobile, web, and desktop applications that meet user needs, product requirements, and drive business impact.
• You have experience in product design organizations and working cross-functionally with Product and Engineering to develop strategy and rationale for new features and product directions.

• You're an excellent facilitator and are comfortable leading teams through ideation, research, and the natural ambiguity that occurs when defining new features.

• You have excellent written and verbal skills. You clearly explain design decisions and rationale grounded in design and usability principles, even to team members who don't share your background.
• You have a solid design process, but also know how to balance process against impact including understanding of technical constraints and effectively balance quality and speed.

Benefits

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

We are looking for a consultative and creative sales recruiter to grow and scale our teams. You can expect high-impact and wide-ranging responsibilities that include: owning full-cycle recruiting, driving hiring strategy and partnership with company leaders, leading first-in-kind searches, and delivering best-in-class candidate experience. You must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes. This role is a contract role. Hours will start at 20 hours a week in May and ramp to 40 hours a week June - October. Pay is $30 an hour. 

RESPONSIBILITIES

• Partner with senior leaders across the sales organizations to develop and execute recruiting strategies
• Concentrate on creating strategic plans for sourcing candidates with diverse backgrounds for each of your roles
• Track and analyze metrics and report on hiring progress to business leadership on a regular cadence
• Help initiate and implement creative and scalable changes to our existing recruiting strategies
• Work closely with cross-functional teams like Finance, People Ops, Benefits, Onboarding and Legal to deliver a high-quality and holistic candidate experience and to close top talent

EXPECTATIONS FOR SUCCESS

• 1+ years of recruiting experience
• Track record or aptitude for successfully identifying and qualifying a diverse pool of technical candidates through LinkedIn, resume reviews, and other creative methods
• Strong executive communication skills, ability to influence and guide senior leaders.
• A positive personality and willingness to jump in and help with special projects
• Think like an owner. Take ownership and initiative within the tasks that have been assigned to you. Ability to work effectively and independently.
• Strong work ethic, high sense of urgency, and ability to deliver results
• Sales Hiring Experience especially outside sales is a plus

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

What you will do:

• Work with Podium’s business partners to identify, define, and clarify the scope of problems/issues in terms of system requirements and processes
• Understand key Go-to-Market (Marketing + Sales) operational processes and be comfortable strategizing with our department stakeholders on the best technical solutions
• Facilitate requirement gathering meetings, communicate complex business needs into clear, actionable systems requirements, research and evaluate alternative solutions with our business team members
• Evaluate the design of existing business processes & systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability, and cost of ownership.
• Understand and articulate data requirements and data quality standards related to business application projects
• Collaborate with other analysts and project contributors to create comprehensive and cohesive solution approaches 
• Solve complex problems and develop innovative solutions related to the GTM & CS application suite (Salesforce Sales Cloud, etc) while driving for OOTB solutions and articulating the pros/cons of customizations
• Work with a dedicated team (Admin, Developer, Program Manager) to build a best-in-class GTM and Customer Success flow across multiple systems

What you should have:

• You are highly adaptable in a fast-paced hyper-growth environment and able to thrive within ambiguity.
• Experience with Go-to-Market operations and relevant platforms for Sales and Marketing teams (Salesforce and Marketo are a must)
• Minimum of 2 years experience in Salesforce.com, including automation and flow experience
• Deep understanding of the Lead to Opportunity and overarching customer lifecycle business process 
• Deep analytical capabilities with experience writing queries (SQL) and using data visualization tools, including Sigma, Tableau, etc. 
• Minimum of 2 years experience in business process and/or requirements gathering
• Experience working in complex, enterprise, global Salesforce implementations
• Experience working in a business process team and coordinating process efforts across multiple levels of the organization
• Ability to perform efficiently within a high-pressure, fast-paced environment.
• Enterprise business solutioning experience for large corporations
• Technical implementation consulting experience is a plus

BENEFITS

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Role/Team Description

As a Senior Android Engineer at Podium, you'll play a vital role in our close-knit, agile Android team, driving the evolution of our app. You'll join a culture that values collaboration, innovation, and continual growth. You'll collaborate closely with diverse teams, including product managers, designers, and engineers, to deliver high-caliber solutions that meet our customers' needs. It's an opportunity to make a real impact in a dynamic and supportive environment. This role is specifically to help us create the future of voice by building out our softphone offering on android. You will need to have experience working on a VoIP product to apply for this role. 

What you will be doing:

• Design, develop, and maintain high-quality Android applications with a focus on VoIP functionality.
• Collaborate closely with cross-functional teams to translate requirements into technical solutions.
• Implement and optimize VoIP features, ensuring seamless and reliable communication.
• Utilize Kotlin and Jetpack Compose to create elegant and efficient user interfaces.
• Conduct code reviews, provide constructive feedback, and mentor junior team members.
• Stay updated on the latest Android technologies, trends, and best practices.
• Troubleshoot and resolve complex technical issues, ensuring the stability and performance of the application.
• Actively participate in sprint planning, daily stand-ups, and retrospectives.
• Architect mobile infrastructure to ensure a reliable VoIP experience that seamlessly integrates with native Android phone call experiences

What you should have:

• 5+ years of professional experience in Android application development on a VoIP product
• Experience with VoIP platforms like NetSapiens, OpenSIPS, Asterisk, or Kamailio.
• Ability to diagnose, troubleshoot, and resolve quality issues related to VoIP, video, and telephony platforms.
• Experience troubleshooting telecommunications networks, VoIP, SIP, RTP, RTCP, parsing call records, sip traces, MOS Score, jitter, and delay is required.
• Strong proficiency in Kotlin and experience with Jetpack Compose for building modern UIs.
• Extensive knowledge of Android SDK, architecture components, and best practices.
• Experience with audio and video processing, optimization, and troubleshooting.
• Solid understanding of networking concepts and protocols, particularly in the context of real-time communication.
• Experience with version control systems, such as Git, and continuous integration tools.
• Excellent problem-solving skills and a passion for learning new technologies.
• Strong communication and collaboration skills, with the ability to work effectively in a fast-paced environment.
• Embody the "Be a Founder" mentality in everything you do.

What we hope you have:

• Hands-on experience with network monitoring, diagnostics, and analytics tools related to mobile devices.
• Proficient in packet capture utilities and identifying application issues at the packet level.
• Strong knowledge of VOIP and telecommunication industry standards.

• Successfully help team members initiate the sales cycle through prospecting and outreach efforts 
• Master the ability to evangelize the Podium story 
• Achieve and exceed team monthly quotas 
• Align Podium solutions with prospect business objectives/needs 
• Build new territories
• Collaborate with pod leaders, marketing, peer managers and other stake holders throughout the business
• Hire and scale your team
• Onboard, coach and train throughout the SDR organization
• Comfortable leading with radical candor and are willing to have tough conversations 
• This position will start as a remote and grow into an in-office position

• Geographically located in Bogota, Colombia 
• Speak English fluently
• 4-year degree preferred in Business or related field 
• Two years B2B technical sales experience (or other qualified sales experience) 
•  Proven success in prospecting new markets and setting appointments with new business

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.