LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

You will: 

• Design effective, innovative, and delightful conversational experiences using user-centric design methodologies
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap
• Review and provide feedback on other designer’s work. Prioritize design work to meet project goals and deadlines
• Lead design workshops and conduct user research where appropriate, to tie insights to business results
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
• Define the intent portfolio for natural language understanding and how it maps in the conversation designs
• Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps
• Write copy suitable for automated conversations in the messaging medium
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals
• Create and evangelize conversation design best practice standards, reusable design patterns and processes
• Contribute to the team’s conversational design system
• Collaborate with project managers, optimization managers, bot developers, and bot tuners to execute on bot implementation
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

You have:

• Advanced experience in bot strategy, conversation design and optimization. Can produce a portfolio of example work
• 5+ total years of related experience
• 2+ years in Conversation Design, or 3+ years in a UX-related role
• Exceptional written and verbal communication skills, having presented design thought leadership to diverse audiences, from client executives to technical team members 
• Knowledge of Natural Language Understanding technologies and platforms such as Dialogflow, Watson, LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages and disadvantages are of each
• We consider diverse backgrounds - you may be a UX designer with a knack for language, or a Communications/Linguistics major with a knack for design thinking, or a game designer with experience on dialogue systems, etc. 
• Contact center and/or customer service experience a plus
• Design team management experience or strong interest to gain design management experience
• Bachelor’s Degree in design, human-computer interaction (HCI), or equivalent professional experience

Benefits: 

• Health: medical and mental.
• Time away: vacation, holidays, and care days.
• Financial: Superannuation, ESPP and group life insurance.
• Family: parental leave.
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Exclusive perks and discounts.
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Thrillist, a digital publication focused on travel, culture, and local experiences, is looking for a Social Media Specialist to manage day-to-day social media posting and help execute the overall social strategy. This role is focused on distributing and advancing Thrillist’s storytelling across all social platforms, including but not limited to Facebook, X, Instagram, Pinterest, and Reddit. The person in this role will develop the Thrillist voice off-site in a way that accurately reflects the brand and increases awareness and relevance for Thrillist in the travel space. The Social Media Specialist will bring Thrillist to life off the site and will have a strong hand in ensuring those who encounter Thrillist off-platform hit “follow.”  

Along with a passion for engaging audiences and a keen attention to detail, the candidate must have in-depth social media experience, very strong writing and editing skills, an eye for powerful visuals, and an understanding of how to interpret data to inform social strategy. They should maintain a high bar for quality across all off-site platforms, translating Thrillist’s journalism to feel native to the platforms on which they are published without sacrificing editorial voice and integrity, and they should bring a creativity and excitement to the opportunity to advance Thrillist’s social presence. 

The Social Media Specialist will lead by example in demonstrating Vox Media values. 

WHO WE ARE

Thrillist celebrates life at the intersection of culture and experience, inspiring people to pursue spontaneity through food, drink, and travel.

Thrillist is part of Vox Media, the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible.

As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices: to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships.

WHAT YOU’LL DO

• Take a hands-on role in overseeing social media programming, including day-to-day writing and editing of social content, posting, community management, and optimization of content on multiple social platforms, including but not limited to Facebook, Instagram, TikTok, X, and Threads 
• Work with the editorial team to creatively translate written and video content into compelling social posts that cultivates the brand voice off-platform
• Create original engagement-driven concepts for social, including video editing and occasionally shooting footage for Instagram Reels, as well as still imagery using tools like Photoshop
• Find smart, effective ways to insert Thrillist’s content and voice into online conversations to drive audience engagement, brand awareness, and relevancy
• Work cross-functionally with the editorial, video, and creative teams to roll out major editorial work (tentpoles, features, and more) across distribution platforms 
• Engage the community by creating interactive posts as well as responding to comments and messages on social platforms
• Work with staff writers and editors to be the eyes and ears of Thrillist on the internet and provide insights into trending news and events relevant to their work
• Work across platforms to identify and engage with creators, with particular attention to trends, and sourcing user-generated content that can increase engagement on Thrillist’s platforms 
• Collaborate with video team on cutdowns, coordinate distribution of produced video, and share feedback on the performance of social video
• Work with the Associate Director of Social Platforms to review analytics for audience engagement and behavior, and adjust posting strategy accordingly 
• Stay up to date with the latest social media best practices, emerging platforms, and competitor activity to keep Thrillist ahead of the curve

WHO YOU ARE

• Minimum 2 years of social media experience, preferably at an editorial publisher 
• Familiarity with social publishing and listening tools like Later, Parsely, Sprout, Google Analytics, and/or CrowdTangle
• Good experience in monitoring social media metrics, tracking and analyzing performance, and providing regular reports to assess the effectiveness of content
• Strong editorial judgment and confidence in writing voicey, clever, engaging copy
• Experience using photo editing and design tools like Photoshop or Canva is a plus
• A collaborative and positive team player with an enthusiastic work ethic 
• Excellent communication skills and ability to pitch creative ideas
• Exceptional organizational skills, focus, and attention to detail
• Nimble and keenness to adapt to an ever-changing media landscape
• Video editing skills preferred

If you think you have what it takes, but don't meet every single point in our job posting, please apply with a cover letter to let us know how you believe you can bring your unique skills to the Vox Media team or get in touch! We would love to have a chat and see if you could be a great addition to our team. We’ve hired chefs who became editors, DJs who became UX designers, and sommeliers who became writers.

WHERE YOU’LL WORK

This job is remote.

WHY VOX MEDIA?

WHAT WE OFFER

This is a permanent, full-time position. This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life. You can find more information about our benefitshere.

This is a bargaining unit position covered by the terms of a collective bargaining agreement with the Writers Guild of America, East. 

OUR DEI+ COMMITMENT

Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences. We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices. We keep ourdiversity data publicfor the sake of accountability, transparency and communication. Learn more about our valueshere, and our approach to corporate citizenshiphere. 

Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our People & Culture team (recruitment@voxmedia.com).

WHAT COMES NEXT

Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.comemail addresses, never via text message. Read more about how our recruiting team operates, and how to protect yourself from recruitment fraud,here.

The opportunity 

The UserTesting Senior Bilingual Renewals Manager is focused on retention and growth of our existing accounts. The role consists of proactive activity for the renewal and retention of customers, as well as identifying upsell opportunities to existing customers. The position is key to managing the existing customer base and requires skills in sales, setting renewal strategy and independent decision making.  The Renewal Manager role will be measured both on Net Renewal Rate and Gross Renewal Rate of existing customers through renewal activities. A successful candidate will have sound sales experience, excellent business acumen with strong interpersonal and presentation skills with a strong customer focus and commitment to customer success and ability to work collaboratively in a teaming environment.

 These are some of the tasks that you will be involved:

• Take ownership of renewal opportunities, forecasting, negotiation and engaging internal resources with the goal of closing renewals with growth prior to contract expiration
• Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewal to on-time completion 
• Effectively partners with sales and CSM account teammates to deliver value-based pricing solutions that are both fair and allow for future expansion growth
• Responsible for identifying upsell opportunities within customer accounts through consultative discovery conversations and partnering with a sales representative to maximize growth potential
• Responsible for pipeline management of assigned accounts and accurate record updates in Clari/Salesforce daily
• Communicate risk clearly and take the lead and/or coordinate with account team members in developing resolution strategy
• Displays strong acumen for discovery and implements MEDDICC to better qualify the opportunity
• Expert understanding of pricing models and how best to position to customers
• Strong customer focus on service, satisfaction, enablement and success

What we are looking for:

• Great experience of SaaS (Software as a Service) experience (UX Research, Analytics, Data Visualization preferred) in an Account Management role across B2B accounts
• Ability to drive compliant deals in accordance with the Bookings policy
• Consistent Sales Performance of customer retention and meeting revenue targets
• Strong problem-solving and analytical skills
• Ability to create clear messaging to articulate and promote the business use cases of new technology
• Able to collaborate across the Account Team
• Experience working with Procurement and Legal teams on contracting processes.
• Bi-lingual in French and English
• Passion for web technologies and great user experience

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Perks and Benefits

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Generous holiday entitlement
• Mental Wellness Employee Assistance Program
• Cycle to Work scheme 
• Employee Referral Programme 
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Enhanced family leave 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read morehere! 

About the role:

Samsara’s mission is to improve industrial efficiency, safety, and quality at a massive scale, through the use of sensors and software. Our suite of IoT products and software platform brings the benefits of sensor data to traditional industries like transportation, food and beverage distribution, construction, state and local government, and K-12 education. We help our customers transport food, medicine, and other goods safely across the country, monitor deliveries for unsafe conditions, and help fleet managers improve the efficiency of their operations.

Samsara’s Product Design team is responsible for crafting user-friendly features, workflows, and interfaces that our customers use every day to run their operations. This involves talking to customers, working with engineers and product managers to understand problems, rapidly designing and iterating on mocks and user flows, and communicating ideas effectively to stakeholders. We also build design systems that underpin all our products to ensure a consistent and cohesive user experience.

We’re looking for an experienced product design director who will build out an already high-caliber group of designers and help shape the product experience for all our customers.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn about what we value at Samsara.

In this role, you will: 

• Lead, grow, coach and mentor a team of design managers 
• Engage with customers to deeply understand their operations and people
• Ship high-quality designs based on these customer needs
• Collaborate with partners to define opportunities and deliver best-in-class experiences
• Define and drive the product design strategy across product areas 
• Create and refine tools, systems and processes that improve team health and output
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• 4-6 years (or more) of product design management experience 
• Experience managing managers 
• Strong portfolio that showcases ability to lead teams that ship elegant solutions to complex problems

An ideal candidate also has:

• Track record of shipping step-changes to the UX that drive customer and business impact
• A history of hiring, growing and retaining great talent
• Proven ability to collaborate with cross-functional partners to ship high-quality experiences
• Experience identifying and instituting changes that improve employee experiences
• Expertise in providing feedback that accelerates career growth and improves product quality
• A desire to improve yourself, the team, and product experiences

About the Team:

Gusto is at an meaningful inflection point in our scale. We are solving ever increasing and more complex jobs for our customers and we care deeply about doing it in a way that feels integrated and cohesive to customers. Great UX is one of our differentiators while also enabling teams to move quickly to design, ship and release features our customers need. To enable this, we’re making a meaningful investment in building a people platform with the right HR Apps such as Performance Management, Learning and Management System, Applicant Tracking system, so SMBs have the right tools to hire and retain great talent.

About the Role:

The Principal Product Manager, HR Apps will play a critical leadership role in the strategy and execution of this vision, playing a cross-organizational leadership role to inspire teams across Gusto to build on top of our platform.

Here’s what you’ll do day-to-day:

• Share impact they’ve had to their peers and cross-functional stakeholders in specific, tangible, and non-jargony terms
• Focus on client facing products though strong product-minded leaders in other crafts who fit the profile are also welcomed to apply
• Excellent technical acumen with the ability to understand technical diagrams and discuss tradeoffs in approach with senior engineers
• Strong opinions and high standards around the user experience — is particularly adept at thinking about systems, cohesiveness, and how to approach governance 
• Has managed very senior people before and knows how to align them, when to give space, and when and how to coach and motivate
• Undaunted by organizational complexity and relishes in change management and unsticking sticky situations
• Energized by customer empathy and understanding, while being able to speak to how customer impact is driving the business forward
• Thinks of themselves as a cross functional business leader first — is not tied to a particular craft swim lane
• Able to move from high altitude brainstorming and architecture down into problem solving and unblocking teams in the weeds when it’s required
• Executive presence and strong storytelling skills — can craft a simple vision for a complex system, inspire people to rally around it, and drive iterative but meaningful results

Here’s what we're looking for:

• 8+ years of product management experience working on high growth digital experiences, with at least 4 of those years focused on customer facing products
• Demonstrated experience scaling platform products end-to-end. 0-1experience is a bonus
• Ideal candidates will have seen products through a period of growth, transition or change and will have proven methodologies and tangible examples for how they’ve driven adoption

Our cash compensation range for this role is $186,000 to $222,000 in Denver & most remote locations, and $219,000 to $261,000 in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

​​About the Role:

We are seeking a Manager, Web Content to join our Organic Growth team. In this role, you will support us in evolving our content library by building compelling, informational content & experiences to delight our customers for years to come. You will partner closely with SEO, Editorial, Engineering, Design & Product teams to create and scale content across the Hims.com and Forhers.com websites - primarily for the blog, our Hims & Hers apps, and our YouTube channels. 

Successful candidates will enjoy rolling up their sleeves, and are committed to delivering high-quality web experiences that contribute to organizational success.

You Will:

• Run the production and management of content across organic channels - including the Blog, YouTube, and our mobile apps. 
• Manage weekly QA and publication of new content and implement new features across the content library.
• Configure A/B testing to validate content enhancements and optimizations to our websites and mobile apps
• Manage weekly app content curation to drive repeat app usage. 
• Perform audits of existing content to record and remove mentions of sunsetted products, images, brand ambassadors, claims, etc.
• Assist with the management of the content architecture, and placement of content in the user experience. 
• Partner with our Content Management team to grow our CMS as a production tool

You Are:

• Knowledgeable of Contentful or a similar content management system (CMS), with advanced proficiency in content creation, editing, and administration. Able to navigate CMS interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.
• Familiar with project management & collaboration tools such as Confluence, JIRA, Slack and Monday.com to track progress, and collaborate with team members effectively. 
• Service-oriented. You work quickly and collaboratively on technical projects, and provide an informed perspective on web best practices. 
• Motivated to work hard in a fast-paced environment, and enjoy balancing numerous priorities and demands

You Have:

• 4+ years of web publishing and content management experience (Wordpress, Contentful)
• Strong understanding of SEO principles
• Excellent written and verbal communication skills
• Attention to detail and commitment to producing high quality work
• Ability to work efficiently in a collaborative, fast paced environment
• Experience with web user experience (UX) a plus

#LI-Remote

Overview

About the Role -
We are currently seeking a Senior Product Designer who will lead the core UX experience of Caper Cart’s interface. Caper Cart, Instacart’s AI-powered smart cart, aims to transform the in-store grocery shopping experience by helping customers save time and money while helping retailers grow their business. You will be working on a dynamic surface that involves collaboration with various teams to implement a seamless experience throughout the shopping and checkout process. Your mission will be to streamline and simplify what it takes for a customer to purchase and save on groceries in person. 

About the Team - 

Caper Cart’s Core Experience team is responsible for the main interface that customers use while shopping in grocery stores. This includes the pre-shopping, shopping, and post shopping experience such as onboarding, adding and removing items, payments and checkout. This team is a key pillar within Caper Cart and collaborates closely with other pillars working on value and monetization, customer delight, and retailer customizations.  

About the Job 

We’re seeking a creative problem solver to define the next generation of in-store shopping experiences by pushing the boundaries of design. You’ll use your full range of skills including strategic design, ideation, interaction design, and visual design to shape and ship amazing experiences. You’ll partner closely with Product, Engineering, Industrial Design, and Motion Design to identify new opportunities and bring them to life. 

About You

Minimum Qualifications

• Proven track record of working on consumer interfaces that sit at the intersection of software and hardware. Minimum 8+ years experience working on consumer products.
• Proven track record of transforming experiences by fluidly moving between innovative visioning and near-term execution. 
• Portfolio case studies that show generative ideation through to final solution with impact to customers and the business. 
• A craft leader with strong visual design and attention to design; must be obsessed with the customer. 
• Able to work across disciplines, including collaborations with industrial designers, motion designers, product managers, and engineers. 
• Able to work in a fast-paced, start-up environment with excellent communication and collaboration skills. 

As UX Researcher, you’ll be be a part of the Agile ceremonies and contribute to the cross-functional team’s continuous understanding of user insights. You will also define audiences and segment users across multiple domains and conduct user interviews. The UX Researcher will also define and recommend key UX strategies and serve as a trusted advisor to clients and team members.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessedwithour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Serves as lead researcher on user experience research initiatives
• Work in coordination with engineering and productions for all UX, design, and research
• Act as the "go to" person who oversees the entire process from conception to implementation
• Write research plans and conversation guides
• Conduct user and client interviews, client meetings, and demos
• Iterate solutions based on research and feedback loops
• Develop wireframes, information architecture, PDDs for all web projects based on business and functionality requirements and approved concepts
• Evaluate performance results and recommend major changes affecting short-term project growth and success

What you’ll need to succeed:

• Have or the ability to obtain a Public Trust security clearance
• Bachelor's degree in English, Communications, UX Design, or a related field
• 8+ years of experience in the UX field as a researcher or strategist.
• Experience with generative and evaluative research.
• Experience with information architecture such as card sorting, tree testing, or both.
• Experience with content management systems such as Drupal 10.
• Experience working as part of a cross-functional Agile development team.
• Experience developing wireframes and information architecture

Like we said, we arebig fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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