About the role:

The Core Experiences team is part of our Platform organization and aims to deliver cohesive, best-in-class experiences across all of our web and mobile surfaces. These surfaces support our customers across their entire operations and power their most critical tasks - whether it’s helping drivers to maintain compliance and understand their routes or helping administrators receive critical alerts about safety events that need immediate attention. Over the next few years, we’ll be rapidly adding new unique experiences and products to our portfolio, which means that our core surfaces will become even more critical and need to expand to support millions of users. We’re looking for an experienced Product Manager to help drive this new growth and tackle the new challenges that it brings.

As a member of the Product team, you’ll be responsible for the end-to-end success of new products and features that delight our customers and further Samsara’s vision. Samsara’s approach to product management is rooted in a deep understanding of the customer. You’ll learn about our customers’ operations, identify the most meaningful problems that we could solve for them, and develop a product vision that maximizes the impact Samsara can make on the market. With a laser focus, entrepreneurial spirit, and easy-to-work-with collaborative approach, you’ll help us drive the next step change in growth of our mobile applications.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click hereto learn more about Samsara's cultural philosophy. 

In this role, you will: 

• Work with our talented engineering and design teams to re-imagine and launch new features and frameworks across our mobile and web surfaces
• Collaborate with product line PMs in a ‘platform PM’ capacity to support their initiatives, align priorities, and interlock dependencies
• Leverage data to understand our customers and market positioning to ensure effective prioritization, establish a roadmap, and define long-term strategy across products and features
• Develop a technical understanding of our product’s systems and work with engineers and stakeholders to identify meaningful improvements
• Seek improvements to improve the practice of product management at Samsara to help drive hyper-growth at scale
• Champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Deep expertise in product management (minimum 7+ years), with a proven track record of operating & delivering as a platform team
• A curious and strategic mindset, ability to synthesize customer insights and data into a cohesive strategy and product roadmap independently
• Strong technical understanding, ability to grasp technical concepts and establish credibility with engineers
• A proven track-record of delivering outstanding results with a bias for customers & the business, managing significant complexity & aggressive timelines. You also have a bias-to-action and aren’t afraid to get your hands dirty
• Excellent communication skills. Must be comfortable presenting to customers, executives, and internal audiences, adjusting your communication style based on your audience

An ideal candidate also has:

• Bachelors or Masters degree in a technical field; an MBA is a plus
• Experience with UX-focused development
• Experience in envisioning and executing on large-scale platform changes
• An appreciation for designing products, features, and frameworks for users with varying levels of technological expertise
• Experience with both external and internal customers as key stakeholders to manage in roadmap planning and development

Locations: This role will be based out of our Austin office. Remote candidates in the US will also be considered.

About the department

Cloudflare’s mission is to help build a better internet and the Trust & Safety Engineering (TSENG) team lives at the core of that effort. The team empowers customers with products and services to combat abuse, enables deeper coordination with our external industry anti-abuse partners, and ensures that teams in the company can respond to the quickly changing legal landscape of the internet with scalable tools and services. This includes services that have a direct impact on efforts to stop the spread of CSAM (child sexual abuse material) across the internet. Read more about our CSAM Scanning tool here.

About the Role

Engineers on the Trust & Safety Engineering team are responsible for the entire software development lifecycle for our products and services which include both internal and customer-facing software. Whether closing gaps in our abuse processing pipeline, extending our Trust & Safety platform or road mapping the future of Trust & Safety solutions, software engineers on the Trust & Safety Engineering team are critical to Cloudflare’s ability to help make the internet a better place. 

What you'll do

As someone who will work closely with product owners, UX designers and T&S team members directly, you should be skilled in communicating with non-technical stakeholders. You will also collaborate with the backend engineers on the team on design and functionality of APIs that power our UIs. We work iteratively and deploy often (can be several times a day). We build and maintain several internal and external facing UIs which are TypeScript / React applications. 

Responsibilities include

• Designing, building, maintaining and scaling UIs to extend functionality of the internal Trust and Safety dashboard
• Analyzing and communicating complex technical requirements and concepts, able to identify the highest priority areas and carve a path to deliver
• Collaborating with product and design teams to understand goals and translate UI design into products that align with the customer need
• Collaborating with other software engineers in the team to align on API designs and functionality
• Working closely with Cloudflare's Trust and Safety team to help make the internet a safer place
• Facilitate technical collaboration on frontend between Trust and Safety Engineering Team and other frontend teams in Cloudflare

Examples of desirable skills, knowledge and experience

• More than 3 years of experience designing, building and maintaining production web applications
• Strong knowledge of TypeScript, React, HTML and CSS
• Experience with Cloudflare developer platform and tooling, specifically Pages and Workers ecosystem
• Experience building high quality automated tests and leading user acceptance testing exercises
• Track record of demonstrating empathy for the user in delivery of high quality UIs
• Ability to work in cross-functional teams in a fast paced environment

Bonus

(Relevant but not required - we love to learn on the job!)

• Prior experience working in the Trust & Safety domain space or building internal review tooling
• Understanding of DNS, TLS/SSL and HTTP
• Expertise in web security issues and industry standards for access control
• Familiarity with other technologies such as Redux, Jest, Enzyme, Cypress and Terraform

The Vox Media People Team is looking for a Benefits Specialist who will be responsible for supporting our benefits programs and the employees who utilize them. We’re looking for an experienced benefits professional who is interested in an employee-facing position that interacts with all levels of the business and playing a role in the future of Vox Media’s benefits programs.

WHO WE ARE

The Vox Media People Team is part of Vox Media, the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible.

As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices:to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships.

WHAT YOU’LL DO

Benefits Administration

• Act as the benefits liaison for Vox Media’s employees on our group health plans including medical, dental, vision, disability insurance, life insurance, and 401(k)
• Assist employees on a day-to-day basis with benefits questions and concerns
• Lead new hire benefits orientations on a regular basis
• Advise management of potential benefits administration issues and work to resolve accordingly
• Work closely with the team to recommend & manage benefits offerings and wellness programs

Partnering Internally & Externally

• Work in coordination with external leave administrators to support employees taking company-sponsored leaves and submitting ADA requests
• Support payroll process by reviewing adjustments on a semi-monthly basis
• Keep an open line of communication with benefits broker
• Assist with 401(k) administration: including deferral changes, audit, and true-up

Compliance Support

• Support state and federal compliance requirements including non-discrimination testing, 1095-C generation, and audit requirements
• Stay aware of shifts in federal and state requirements with impact on team

May perform other duties and responsibilities as assigned.

WHO YOU ARE

• A strong desire to work at Vox Media and alignment with Vox Media’s Values
• At least 4 years of experience with corporate benefits administration
• Strong knowledge of compliance and regulatory requirements including ACA, HIPAA, COBRA, FMLA, ADA, ERISA, and FLSA
• Highly organized and detail-oriented, ensuring that nothing falls through the cracks
• Demonstrated ability to work independently and meet deadlines

Bonus points for:

• Knowledge of / experience with international benefits
• Experience with UKG (UltiPro)

If you think you have what it takes, but don't meet every single point in our job posting, pleaseapply with a cover letter to let us know how you believe you can bring your unique skills to the Vox Media team or get in touch!We’ve hired chefs who became editors, DJs who became UX designers, and sommeliers who became writers.

WHERE YOU’LL WORK

This job isremote. We’re dedicated to the health and wellbeing of all of our employees, and when we reopen, will require everyone who works from one of our offices to be fully-vaccinated against COVID-19. Employees with approved religious or medical exemptions may be subject to additional safety requirements, such as submitting to regular COVID-19 testing and/or wearing a face covering in our offices.

WHY VOX MEDIA?

WHAT WE OFFER

This is a permanent, full-time position.This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life. You can find more information about our benefitshere.

OUR DEI+ COMMITMENT

Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences.We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices.We keep ourdiversity data publicfor the sake of accountability, transparency and communication.Learn more about our valueshere, and our approach to corporate citizenshiphere. 

Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our People & Culture team (recruitment@voxmedia.com).

WHAT COMES NEXT

Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.comemail addresses, never via text message. Read more about how our recruiting team operates, andhow to protect yourself from recruitment fraud, here.

The Opportunity 

The UserTesting Bilingual Renewals Manageris focused on retention and growth on existing accounts. This role is a maternity cover contract role (9-12 months). 

The role consists of proactive activity for the renewal and retention of customers, as well as identifying upsell opportunities to existing customers. The position is key to managing the existing customer base and requires skills in sales, setting renewal strategy and independent decision making.  The Renewal Manager role will be measured both on Net Renewal Rate and Gross Renewal Rate of existing customers through renewal activities. A successful candidate will have sound sales experience, excellent business acumen with strong interpersonal and presentation skills with a strong customer focus and commitment to customer success and ability to work collaboratively in a teaming environment.

 These are some of the tasks that you will be involved:

• Take ownership of renewal opportunities, forecasting, negotiation and engaging internal resources with the goal of closing renewals with growth prior to contract expiration
• Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewal to on-time completion 
• Effectively partners with sales and CSM account teammates to deliver value-based pricing solutions that are both fair and allow for future expansion growth
• Responsible for identifying upsell opportunities within customer accounts through consultative discovery conversations and partnering with a sales representative to maximize growth potential
• Responsible for pipeline management of assigned accounts and accurate record updates in Clari/Salesforce daily
• Communicate risk clearly and take the lead and/or coordinate with account team members in developing resolution strategy
• Displays strong acumen for discovery and implements MEDDICC to better qualify the opportunity
• Expert understanding of pricing models and how best to position to customers
• Strong customer focus on service, satisfaction, enablement and success

What we are looking for:

• Great experience of SaaS (Software as a Service) experience (UX Research, Analytics, Data Visualization preferred) in an Account Management role across B2B accounts
• Ability to drive compliant deals in accordance with the Bookings policy
• Consistent Sales Performance of customer retention and meeting revenue targets
• Strong problem-solving and analytical skills
• Ability to create clear messaging to articulate and promote the business use cases of new technology
• Able to collaborate across the Account Team
• Experience working with Procurement and Legal teams on contracting processes.
• Bi-lingual in French and English
• Passion for web technologies and great user experience

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Perks and Benefits

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Generous holiday entitlement
• Mental Wellness Employee Assistance Program
• Cycle to Work scheme 
• Employee Referral Programme 
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Enhanced family leave 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read morehere! 

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

We are seeking a Senior Director of Product Management to lead strategy and roadmap execution for the Invoca for Marketing product. You will work closely with stakeholders in Engineering, UX, and go-to-market teams to deliver near-term product development results and strategically set Invoca up for long-term success. 

You Will:

You will lead a team of product managers focusing on both maintaining Invoca for Marketing’s industry leadership and expanding our offering into product adjacencies. You will report to the SVP of Product Management and play a key role on the product development senior leadership team focusing on customer value delivery and fostering a culture of innovation and collaboration. 

Integrating a mindset that balances long-term strategy with short-term execution, you will collaborate with our product development and go to market teams to:

• Work across Invoca departments and product development teams to set the vision for Invoca’s marketing product strategy and help craft and own corresponding OKRs
• Drive product roadmap results for the marketing persona focusing on new revenue opportunities, customer value, adoption, and retention
• Manage and mentor high-performing product managers
• Collaborate with the Data Science team to further our use of AI in offering customer-centric solutions 
• Work with the Strategy & Corporate Development team to identify and collaborate on product acceleration through partnerships and M&A 
• Engage in ongoing, close collaboration and relationship-building with business stakeholders, customers, analysts, and partners at different stages of the product development & sales lifecycles 
• Deliver presentations in a variety of settings – industry conferences, onsite with customers, Invoca events – representing Invoca as our leader and voice of confidence for Invoca for Marketing product offerings
• Enrich our product development and go-to-market cultures through continuous improvement and innovation

You will do all this by striking the right balance between an agile, start-up environment (speed and flexibility) and the processes necessary as companies grow and scale (process and rigor)

You Have:

• Minimum of 8 years of product management experience developing SaaS or Enterprise software products in AdTech or MarTech industries
• Track record of product strategy development and ownership, ideally at multi-product companies 
• Passion for agile product development
• A spirit of continuous improvement
• Experience owning large, cross-team projects that begin with blue sky vision and achieve tactical measurable results.
• History of developing and leading a team of strong product managers
• High energy communicator who can articulate our product strategy initiatives to internal and external stakeholders at executive levels
• Flexibility to move between strategic business perspective and “roll up your sleeves” execution
• Ability to thrive in a fast-paced environment where continuous innovation is desired
• Strong technical aptitude, product common sense, and curiosity combined with an authentic love for products, people, and innovation

Location

We are a remote-first company, with concentrations of employees in the Santa Barbara, Chicago, Denver, and San Francisco areas. Since most of our product development senior leadership are in Santa Barbara, we prefer a location that makes travel to and from central California easy for you, when productive to gather with the team.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off -Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare -Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program -Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave -Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical -We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - $174,000 to $225,000Salary Range / plus bonus potential
• Please note, per Invoca's COVID-19 policy, depending on your vaccine verification status, you may be required to work only from home / remotely. At this time, travel and in-person meetings will require verification. This policy is regularly reviewed and subject to change at any time

Recently, we’ve noticed a rise in phishing attempts targeting individuals who are applying to our job postings. These fraudulent emails, posing as official communications from Invoca aim to deceive individuals into sharing sensitive information. These attacks have attempted to use our name and logo, and have tried to impersonate individuals from our HR team by claiming to represent Invoca. 

We will never ask you to send financial information or other sensitive information via email. 

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Remote

Who’ll You Be Joining: 

We’relooking for a Product Manager(Technical)to join ourtight-knit Digital teamof product managers, UX designers, copywriters, content managers,andsoftware engineers. As Product Manager(Technical)on the Digital team, you will report to the Manager of Product Management, Digital, anddeliver best-in-class web productsthat support the customer care and support experience at ecobee.Working closely withAdmin Portal,Dotcom, Customer Support, Common Platform, and internal product teams,you will beresponsible fordeliveringbusiness-criticaltools and experiencesthat effortlessly guide customers to a quickproduct supportresolution. Whetherit’s helping customers navigate the ecobee Help Centre or connecting them with an agent from our Customer Support team,our goal is to make the support experience a memorable one for all the right reasons.Thisrole willbe responsible for the customer facing ecobee support journey, an internal facing SaaSproductthat customer supportrepresentatives interact with daily, and an internaldeveloperAPIproduct that integrates all products within the ecobee portfolio. 

This role is open to being 100% remote within Canada although our home office is in Toronto, Ontario. You may be required to travel to Toronto, Canada once per quarter for team and/or company events.

How You’ll Make an Impact:  

As a Product Manager (Technical) with a customer-first mindset, you will create the best user experience for our Customer Support Team, enabling them to serve our customers via our Admin Portal tool. You will also deliver innovative customer support experiences on ecobee.com to offer customers peace of mind when purchasing a new ecobee product or seeking support for an existing product.   

You are interested in how the support experience can influence potential customers and what it communicates about ecobee. You are also passionate about bringing customer support to the next level.  Working closely with multiple stakeholders, you will develop and execute an ongoing roadmap to improve our customer support experience for both the ecobee support agents and ecobee customers. You have an unrelenting passion for customer experiences, technical know-how to work with a strong team of developers, and a strong understanding of technical support tools. 

What you will do:  

• • Create seamless and engaging end-to-end customer support experiences working with the Customer Support team and other cross-functional teams, leveraging data to make outcome-driven decisions. 
  • Develop the digital strategy and approach to various product launches that enable ecobee customer care experiences. 
  • Develop short-term and long-term product roadmaps for the Digital team centered around ecobee customer care in collaboration with Customer Support and partnering product teams. 
  • Prioritize product backlog, maintain well-defined user stories, and plan out sprints with the development team. 
  • Use agile product management methods/scrum to facilitate, daily stand-ups, backlog refinement, Kanban briefing, and retrospectives. 
  • Manage the release schedule and launch timelines across different initiatives. 
  • Establish and maintain quality, performance, and efficiency metrics for customer care products. 

What You’ll Bring to the Table:   

• Experience working with product and web development teams. 
• Experience as a Product Owner on an agile development team. 
• Experience building and delivering complex internal platform and tooling products. 
• Experience working with developers to design, implement, and maintain API integrations. 
• Understanding of web development best practices and knowledge of distributed systems.  
• You have managed teams to successfully deliver initiatives in an agile environment. 
• Understanding of website accessibility and knowledge of accessibility requirements. 
• Defined and implemented data-informed digital strategies to achieve a desired outcome. 
• The ability to distill technical concepts in a clear and succinct way to business stakeholders. 
• The ability to facilitate and guide technical and solution architecture design conversations. 
• Experience working on Smart Home or Clean Energy sector is a plus. 

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process.

• A 30-minute phone call with a member in Talent Acquisition. 
• A 60-minute second-round virtual interview with the hiring manager and an Engineering Manager – expect technical, behavioural, and situational questions. 
• A 60-minute third-round virtual interview to discuss a live case study with the hiring manager, the team’s Engineering Manager, and the Sr. Director of Digital. 
• A 60-minute fourth-round virtual panel interview with technical and business leads from the wider Digital and Customer Support teams. 

Just so you know: The hired candidate will be required to complete a background check

Job Duties:

Tubi, Inc. seeks a Senior Product Designer, responsible for delivering highly crafted user experiences which meet Tubi business objectives and customer needs, by partnering with cross-functional teams across the company.  Take ownership of the end-to-end product design (UX, UI, prototyping) of multiple features across one or more product areas.  Deliver both tactical and strategic design solutions and help drive the vision and strategy for that product area.  Be in-charge of creating best in class design experiences which are innovative and efficient.  Collaborate closely with the Research team to generate insights and with the Product and Engineering teams to build out the best possible solutions.  Specific duties include:  1) Partner with Research, Product and Engineering teams to identify, prioritize and scope product opportunities.  2) Generate user flows, prototypes and other design artifacts which help communicate solution hypothesis.  3) Collaborate with Research and Data Science teams to generate insights and use data to measure the impact of design decisions.  4) Garner approval from cross-functional stakeholders, manage and incorporate feedback, and drive towards consensus.  5) Craft elegant and scalable design solutions across web, mobile and OTT platforms that are aligned with best practices and fully compliant with engineering and accessibility requirements.  6) Work autonomously to identify new opportunities and build on top of existing investments.  Telecommuting is permitted from any location in the U.S.

Job Requirements:

Requires a Master’s degree in Computer Science, Information Technology, Human Computer Interaction, Design or related field, plus one (1) year of product design or related experience in building digital products, including experience in motion design; 10-foot design; animation; experiment-driven product development; and designing across multiple platforms including OTT.

*Specific skills: Also requires experience or knowledge in the following: 1) A/B testing and UX research; 2) Grids, type, interaction patterns and design trends; 3) Industry standard design tools including Figma, ProtoPie, Principle, Sketch, Photoshop and Illustrator; 4) Agile process and working with distributed teams; 5) Web and native platform technologies such as JS, Swift, Java and BrightScript; and 6) Computing and internet technologies such as HTML, CSS and React

*Any level of knowledge, experience and/or coursework in the specific skills is acceptable.

Telecommuting is permitted from any location in the U.S.

Must be legally authorized to work in the U.S. w/out sponsorship.

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is: $171,420.84 - $188,562 per year.  This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k)plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Product Design at Gusto is made up of over 60 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We’re a cross-functional bunch focused on Design, Research, Writing, Ops and Front-end Development who are always looking for opportunities to build understanding and empathy for the people who use Gusto. We don’t care a whole lot about swim lanes and we work closely with our partners in Product, Engineering, Data, and Marketing to design, build and ship experiences that make a difference. We are passionate advocates for thoughtful, crafted, and inclusive experiences and we believe great design can make hard things possible, even delightful. Read more about Design at Gusto.

About the team

The Help Platform team is a horizontal team dedicated to crafting dynamic and personalized customer self-service capabilities within our products by leveraging AI, chat, help documentation, tutorials, and demos. When a customer needs to contact Support, this team is responsible for designing a seamless end-to-end experience, from initial contact to issue resolution. Providing a seamless end-to-end Customer Support experience extends beyond our product. It encompasses the ability to enable cohesive and intuitive experiences for the tools that Support relies on to accurately and effectively serve our customers.

About the opportunity

As the Product Design Manager for the Help Platform team, you’ll lead a small team of two (2) product designers to craft high quality and intuitive platform and service experiences for the range of customers we serve. This role is for someone who wants to lean into their strategic and leadership acumen, but is obsessed with building themselves. You’ll leverage service design expertise to craft cohesive end-to-end service experiences for our customers, and will be responsible for taking a platform approach to crafting highly effective self-serve product and tooling experiences. You’ll work closely with the various product teams who will leverage the experiences you create: our Experience Platform and Design Systems teams, Customer Support, Biztech, and documentation writers. You’ll be accountable for driving the vision for how we leverage cutting-edge technology such as AI, and ultimately, the vision for an optimal customer service experience. 

Here’s what you’ll do day-to-day:

• Craft the end-to-end journeys and develop frameworks, patterns and principles that will be used to help our teams deliver world-class service experiences.
• Empower a small team of product designers, creating the conditions for them to do work they’re proud of and that serves the needs of our customers. 
• Work with cross-functional partners in Product Management, Engineering, Data Science, Design, and Customer Support to understand customer problems and identify key opportunities for the customer and our business. 
• Ensure that proposed solutions are customer-informed through research, data, and insights from our Customer Support team.
• Balance an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision and meet a high bar for the customer experience.
• Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive.
• Design and advocate for cohesive experiences through the use of Workbench, our Design System, and net-new platform capabilities.
• Speak clearly to tradeoffs and the “Why” behind design decisions in terms non-designers can understand and participate in.
• Collaborate with designers and design leaders on other teams to develop cohesive solutions for shared problems.

Here’s what we're looking for:

• 8+ years' Product Design experience, ideally with two of those in management, and with experience working on complex products with heavy service component in a horizontal capacity.
• Your ability to showcase a service design and platform approach to your work.
• A deep understanding of design systems and how you’ve leveraged and contributed to them.
• Direct experience designing for AI, or a solid understanding of the capabilities.
• A track record of up-leveling direct reports and raising the bar for design quality within an organization.
• A master at customer journey mapping and information architecture.
• A proven track record of designing great UX for complex workflows and crafting end-to-end experience visions and frameworks, while showcasing an iterative approach toward execution.
• Demonstration of a high quality bar, maintaining design quality and accessibility across screen sizes. 
• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and progress work. You’ve built great relationships with cross functional collaborators and know how to model this for the team. 
• Communication and collaboration skills that enable you to explain the impact of your work, tradeoffs you’ve made, lessons learned, and design rationale, and generate alignment and enthusiasm across the company.
• Ability to embrace ambiguous situations as opportunities to add clarity.
• Passion for Gusto’s mission and the impact we can have on the world.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). Our cash compensation range for this role is $152,000/yr to $232,000/yr in Denver & most remote locations, and $185,000/yr to $251,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Do you love frontend development and are you good at it? Would you like to build a large-scale & fast evolving app using Angular & TypeScript? Would you like to talk about why we might be the best team for you to join right now?? Curious? Read on!
(Your salary starts from 3300€ per monthwith stock options and other benefits included. Working in one of ourCentral Europe offices or from homeon afull-time basis.)

What tech stack do we have for you?

• Typescript and Javascript
• Angular
• SCSS/CSS
• NodeJS
• RxJS
• Karma/Jasmine/Cypress
• GIT

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

We are looking for a Product Manager to create, develop, and bring a new data measurement marketplace to the AdTech ecosystem. This exciting role will be focused on providing our customers with a way of aggregating data points from a variety of partners into a holistic, scalable solution. 

The ideal candidate has the track record of inspiring and energizing teams to create future visions of the product, articulating customer problems and market opportunities, analyzing industry trends, making priority decisions and clarifying trade-offs, and working with your colleagues across roles to break that down into an adaptable plan that delivers value to our customers. Innovation and challenging the status quo are in our team’s DNA. We are looking for someone who can bring fresh perspectives to drive product innovation. 

What you’ll get to do:

• Develop products and features that help marketers leverage our rich impression level data into actionable insights with delightful design.
• Build a 1st & 3rd party partner data/measurement ecosystem for commercial offerings, & evaluate the best path to create value, integrate (data in) or syndicate data (data out).
• Define and lead execution of API & Data Product strategy through close collaboration with Engineering, Data Science, Business Development, and Sales
• Create new revenue streams by launching and shipping new data products to market
• Lean into previous cross Channel Attribution experience, including ROI measurement in order to measure lift using attribution windows and synthetic test & control groups
• Driving continued functionality and improvement of IAS Signal, our unified reporting platform

• Guide day-to-day development within an agile / scrum environment
• Perform analyses, seek user feedback, collect/generate ideas and prioritize for development
• Collaborate with internal stakeholders - engineering, business development, data science, and product peers to refine opportunities and roadmap
• Define detailed requirements and groom the corresponding backlog to deliver features used by large advertisers and advertising platforms across the globe
• Define, manage, and track key product delivery KPIs
• Partner with UX Designers and Researchers 

You should apply if you have most of this experience: 

Bachelor’s degree in Engineering or other related field

• Prior experience working within a data analytics environment, visualization experience is a plus
• 5+ years of hands-on product management experience and collaborating directly with development teams
• Familiar with LLM and ML models and concepts
• Proven experience shipping high-quality products with measurable impact
• Experience within an Agile product development environment with an emphasis on continuous improvement

Intellectual curiosity, passion for learning new technology, able to identify market trends

• A track record of building, maintaining, and managing strong relationships within an international business and across many different stakeholder groups
• Strong written and verbal communication skills and the ability to communicate technical concepts to technical and non-technical audiences
• Working knowledge of SQL, Snowflake, and/or data-bricks is a plus

About Integral Ad Science

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

To learn more about us, please visithttp://integralads.com/ 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.

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