How will this role have an impact?
Under the supervision of the Director of Operations Analysis, the Manager, Operations Analysis will actively manage a team of operations analysts. This Operations Team is responsible for ongoing analysis and interpretation of data from a variety of sources to effectively identify, recommend, and assist in the implementation of operational improvements in order to fill provider capacity to meet client goals.
This role involves strong attention to detail, critical thinking skills, organizational skills, and collaboration with various stakeholders within the company, including but not limited to Member Outreach, Technology, Product, and Network Operations on individual assignments and within a team construct. It also requires high proficiency with analytical tools (G-Suite, Excel, SQL, Elasticsearch, integrated auto-dialing platform, etc.), strong communication skills and commitment to and affinity for delivering the highest level of customer service. You’ll require a high level of adaptability to execute on new intra-organizational agile processes and utilize tools and applications to optimize the impact we make to the Clients and Members we serve.
Finally, this team member must exude a servant leadership style in coordination with their technical aptitude in order to coach, maximize performance, provide day-to-day progress, and help empower others with whom they work.
What will you do?
- Manage a team of operations analysts develop short and long-term production planning and execution for respective health plans by tactically approaching client & plan management to maximize acceptance opportunity
- Lead internal sustainability efforts supporting issue identification and root cause analysis within our integrated auto-dialing system
- Identify daily scheduling target capacity in close collaboration with the Capacity Management Team efforts.
- Optimize daily provider productivity and ensure KPIs are on track to achieve client goal commitments via streamlined operational processes and enriched data enablement
- Attend & lead planning meetings with the Director of Production and Production leads
- Lead Operations team to implement action plans to troubleshoot systems irregularities
- Conduct geographical analysis and planning efforts for membership territory analysis alongside systems staffing and capacity capabilities to optimize productivity.
- Monitor membership volumes to maximize provider utilization and meet production goals.
- Execute on pilot initiatives as required for business enablement functions
- Create, maintain, and present reports to the Production leadership team to proactively communicate trends and status of current tasks, inclusive of process and systems improvements
We are looking for someone with:
- Bachelor’s Degree in Business, Operations Management, Supply Chain, Information Technology, Logistics, Healthcare Management or other related field or equivalent professional experience/education
- 5+ years of successful relevant work experience, preferably planning, forecasting, capacity management, productivity optimization, or logistics management.
- Healthcare experience within direct Production or Operations environment a plus
- An ability to identify trends and data patterns, make recommendations, and present findings to a diverse audience of stakeholders.
- Demonstrated operations performance evaluation via analytical methodology.
- Advanced proficiency in MS Office and Google Suite; especially Microsoft Excel, Google Sheets, and overall strong application adaptability.
- A team-oriented mindset, the ability to assume leadership responsibilities in coordination with mentoring junior team members, and communicate with myriad organizational stakeholders.
The base salary hiring range for this position is $74,000 to $130,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.