Overview

Recharge is looking for a motivated and self-driven Chief of Staff to support the CEO, Oisin O’Connor. You will be reporting directly to the CEO and will be expected to work in-person 1-2 days per week in our Santa Monica, California office.
 

What you’ll do

• The role will act as a confidant and advisor to the chief executive, acting as a sounding board for ideas. Additionally, they work on diverse projects based on the CEO’s priorities and manage a wide variety of initiatives as determined by the CEO

• Deliver successful project management and work with external stakeholders and teams on strategic efforts that require hands-on experience across multiple functional disciples and business organizations

• Assist in project management, including coordinating timelines, resources, and deliverables

• Serve as a liaison between the CEO and various stakeholders, both internal and external

• Collaborating on metrics tracking and KPIs across the company

• Drive internal communications for team meetings and other internal communications at major milestones. 

• Some EA work such as expenses, travel, calendaring etc

• Live by and champion our values: Accountability, Collaboration, Iteration and Details
   

What you’ll bring

• Strong critical thinking and problem solving skills 

• Strong organizational skills with excellent relationship building, communication skills and negotiation skills

• Understanding of roadmapping and business strategy 

• Business versatility 

• Exceptional verbal and written communications skills, along with strong emotional intelligence

• Backgrounds could include program management, operations, consulting  among others

Overview

• Recharge is looking for a motivated Implementation Engineer to lead new and existing merchants through launch on Recharge’s platform or on new Recharge products. You will need to leverage your consultative, critical thinking, and people skills to support our Recharge merchants during their technical implementation.
• The ideal candidate will be a project management master and comfortable working in a fast paced environment. You will need to collaborate cross functionally with  Sales, Partnership, Customer Success, Product, and Technical Support to get our merchants across the finish line and set up for growth with Recharge. You will also be asked to contribute strategically to the continued growth of the Implementation Team by identifying and driving opportunities for improvement as we aim to continually improve our implementation process.   
• You will work with the various merchant stakeholders to confirm scope and drive the merchant towards their launch date, while also serving as a Recharge product expert. You will be required to properly identify and execute merchant priorities and overcome possible risks to the merchant’s projects, while maintaining a focus on Recharge's internal business objectives. A strong technical acumen is also essential as you will often interact with the merchant’s development resources and discuss both front-end development requirements and custom API workflows. 
• With this role, you must share our passion for subscription commerce, thrive in a dynamic environment, and have the flexibility and willingness to jump in and get things done.  You are equally comfortable in a business setting interacting with executives, as well as in a technical context talking about the ins and outs of the Recharge product.

What you’ll do

• Act as a Recharge technical project manager and trusted guide to merchants during the post-sales implementations phase (whether implementing Recharge for this first or adding on a new Recharge product).
• You will consult our merchants to understand their business needs and craft solutions that deliver value and drive growth via Zoom calls, emails and slack.
• You aim to be a step ahead of objections but when they arise you handle them by providing tailored and actionable solutions. 
• On both individual and company levels, you will drive impact by taking ownership. You will be accountable for the success of launching your book of business, will drive outcomes while communicating with urgency, while always having milestones and launch dates in mind. 
• Prepare for and lead technical discussions with teams ranging from non-technical business stakeholders to software engineers
• Consult and provide technical insight to merchants as an authority on recommended technical approaches & best practices for the merchant’s category and setup
• Immerse yourself in the ever-evolving eCommerce industry and continually evaluate how to position Recharge during the implementations scoping process

What you’ll bring

• Bachelor's Degree in Business or Technical Field
• 2 years project management experience, preferably in the software space
• Shopify experience preferredUnderstanding of programming and debugging, as well as REST APIs and Webhooks (Python or Javascript preferred)
• Knowledge of JS and CSS, preferredExperience in spreadsheet formulas and macros, preferred
• Salesforce, GuideCX, Atlassian, SaaS Connector Tools, SaaS Project Management tools, and Zendesk preferred
• An understanding of the eCommerce industry
• Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences
• Ability to travel up to 10% of the time

Overview

The centralized Data and Analytics team at Recharge delivers critical analytic capabilities and insights for Recharge’s business and customers. 

As a Senior Data Engineer, you will build scalable data pipelines and infrastructure that power internal business analytics and customer-facing data products.  Your work will empower data analysts to derive deeper strategic insights from our data, and will  enable developers to build applications that surface data insights directly to our merchants. 

What you’ll do

• Build data pipeline, ELT and infrastructure solutions to power internal data analytics/science and external, customer-facing data products.

• Create automated monitoring, auditing and alerting processes that ensure data quality and consistency.

• Work with business and application/solution teams to implement data strategies, build data flows, and develop conceptual/logical/physical data models

• Design, develop, implement, and optimize existing ETL processes that merge data from disparate sources for consumption by data analysts, business owners, and customers

• Seek ways to continually improve the operations, monitoring and performance of the data warehouse

• Influence and communicate with all levels of stakeholders including analysts, developers, business users, and executives.

• Live by and champion our values: #day-one, #ownership, #empathy, #humility.

What you’ll bring

• Typically, 5+ years experience in a data engineering related role (Data Engineer, Data Platform Engineer, Analytics Engineer etc) with a track record of building scalable data pipeline, transformation, and platform solutions. 

• 3+ years of hands-on experience designing and building data pipelines and models  to ingesting, transforming and delivery of large amounts of data, from multiple sources into a Dimensional (Star Schema) Data Warehouse, Data Lake.

• Experience with a variety of data warehouse, data lake and enterprise data management platforms (Snowflake {preferred}, Redshift, databricks, MySQL, Postgres, Oracle,  RDS, AWS, GCP)

• Experience building data pipelines, models and infrastructure powering external, customer-facing (in addition to internal business facing) analytics applications.

• Solid grasp to data warehousing methodologies like Kimball and Inmon

• Experience working with a variety of ETL tools. (FiveTran, dbt, Python etc)

• Experience with workflow orchestration management engines such as Airflow & Cloud Composer

• Hands on experience with Data Infra tools like Kubernetes, Docker

• Expert proficiency in SQL

• Strong Python proficiency

• Experience with ML Operations is a plus.

Overview:

The Technology Partner Programs Specialist is responsible for managing the operations of our third-party integrations program (3pis). You will work closely with our Tech Partners who build integrations into Recharge, helping extend our product, solve merchant problems and foster the growing Recharge ecosystem.

In this individual contributor role, you will be responsible for running the daily operations of our Tech Partner Program, providing resources and support at scale to our partners from the build, launch and scale phase of their integration. You will work closely with our Partner Enablement, RevOps, Technical Support, Product, Partner Marketing, and Analytics teams to provide a delightful experience for our third-party integrators. 

An ideal candidate will have industry and technical experience in ecommerce and any of the following previous experience: managing a large number of integrations, technical project management, experience in technical support or solutions engineering. You will help drive the needs and direction of our Tech Partner program, identifying opportunities to improve our program and better support our partners at scale. Come with a curious, validated learning, and build-for-scale mindset.

What you’ll do:

• Manage relationships at scale with hundreds of vendors in the commerce ecosystem.
• Create repeatable processes and documentation to support our tech partners successfully build, launch, and maintain their integration with Recharge.
• Triage and respond to tech partner support tickets regarding technical bugs, Oauth errors, questions on how to best build their integration, and programmatic questions/problems.
• Review and approve tech partner applications, and follow up with additional questions as needed
• Stay up-to-date on product changes and liaise with various internal teams (Product, Engineering, Product Marketing) on changes and their impact on our 3rd party integrations. Identify and communicate to tech partner on product changes that will affect their integration, tracking changes and following up with each affected partner.
• Identify opportunities to improve our tech partner experience at scale via documentation and self-serve module updates (Tech Partner Academy). 

What you’ll bring:

• 2+ years of product development, technical support, technical project management, sales engineering or solutions engineering experience
• Knowledge of APIs and OAuth
• Experience working cross-functionally to help answer merchant (or vendor) technical questions/troubleshooting
• You have experience with executing / managing programs or projects - you’ll manage multiple integration launches at a time. 
• You can understand and empathize with our merchants’ pain points and how these pain points can be solved by their vendors working closely together.
• You are somewhat technical (prior roles in sales engineering, technical support)
• Experience creating content to serve an audience at scale (nice to have)
• You move fast, and are not afraid to try things, fail, and learn from those failures. 

Role Overview 

Join our Revenue team as a Sales Engineer and be a vital part of bringing our innovative subscription and retention solutions to market. 

As a Sales Engineer, you will serve as the primary technical resource during the pre-sales process, guiding technical sales discussions, conducting product demonstrations, and advising on best practices for implementing Recharge’s subscription and retention tools and best practices. 

Your expertise will be instrumental in generating and accelerating sales opportunities and ensuring a consultative approach throughout the enterprise sales process.This is an opportunity to showcase your passion for revolutionizing retention for ecommerce businesses while staying abreast of the latest technological advancements.

What You’ll Do

• Act as the primary technical leader and trusted advisor to our sales team and prospects.

• Engage directly with prospects to demonstrate the value of our technology throughout the sales cycle, from demo to proof of concept to design and implementation.

• Maintain a comprehensive understanding of competitive and complementary technologies and vendors, positioning our solution effectively.

• Prepare for and lead technical discussions with various stakeholders, ranging from executive-level business leaders to software engineers.

• Consult with prospects to provide technical insight and guidance on the best go-to-market strategies utilizing our products.

• Stay abreast of developments in the eCommerce & retail industries and Shopify ecosystem, continually evaluating how to position our offerings during the sales cycle.

• Represent Recharge at industry trade shows, conferences, and third-party sponsorships, showcasing our products and expertise.

• Collaborate with Product Marketing, Product Management, and Enablement teams to enhance our products and enablement strategies.

Traits:

• Passion for subscription commerce.

• A collaborative, cross-functional approach.

• Deep curiosity about our customers' businesses, enabling a consultative sales approach.

• Comfortable engaging with senior executives in business settings and discussing technical aspects of the product.

• Experience working in an Enterprise sales organization, with a knack for providing feedback and insights to improve sales strategies and sales momentum.

What You'll Bring:

• Bachelor's degree in computer science, engineering, mathematics, or related fields, or equivalent experience.

• Previous experience in a Sales Engineering role within the eCommerce or retail industry.

• Ability to solve customer-specific business problems and apply Recharge solutions effectively.

• Strong customer-facing skills to communicate our vision to technical and executive audiences.

• Minimum of 3 years of experience in a pre-sales or post-sales technical role, working with customers.

• Strong understanding of programming and debugging, as well as REST APIs and Webhooks (Python or Javascript preferred)

• An understanding of the eCommerce industry and strong technical sales background

• Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences

• Ability to travel up to 10% of the time to see prospects.
   

Role Overview 
We are seeking a motivated Senior Sales Engineer to join our dynamic team and drive the execution of our enterprise sales strategy in collaboration with our sales organization. As a Senior Sales Engineer, you will serve as the primary technical resource during the pre-sales process, guiding technical sales discussions, conducting product demonstrations, and advising on best practices for implementing our tools. Your expertise will be instrumental in generating sales opportunities and providing a consultative approach throughout the enterprise sales process.
 

What You’ll Do

• Act as the primary technical leader and trusted advisor to our enterprise sales team and prospects.
• Engage directly with prospects to demonstrate the value of our technology throughout the sales cycle, from demo to proof of concept to design and implementation.
• Prepare for and lead technical discussions with various stakeholders, ranging from executive-level business leaders to software engineers.
• Consult with prospects to provide technical insight and guidance on the best go-to-market strategies utilizing our products.
• Stay abreast of developments in the eCommerce & retail industries and Shopify ecosystem, continually evaluating how to position our offerings during the sales cycle.
• Represent Recharge at industry trade shows, conferences, and third-party sponsorships, showcasing our products and expertise.
• Collaborate with Product Marketing, Product Management, and Enablement teams to enhance our products and enablement strategies.

Traits:

• Passion for subscription commerce.
• A collaborative, cross-functional approach.
• Deep curiosity about our customers' businesses, enabling a consultative sales approach.
• Comfortable engaging with senior executives in business settings and discussing technical aspects of the product.
• Experience working in an Enterprise sales organization, with a knack for providing feedback and insights to improve sales strategies and sales momentum.

What You'll Bring:

• Bachelor's degree in computer science, engineering, mathematics, or related fields, or equivalent experience.
• Previous experience in a Sales Engineering role within the eCommerce or retail industry.
• Ability to solve customer-specific business problems and apply Recharge solutions effectively.
• Strong customer-facing skills to communicate our vision to technical and executive audiences.
• Minimum of 5 years of experience in a pre-sales or post-sales technical role, working with customers.
• Strong understanding of programming and debugging, as well as REST APIs and Webhooks (Python or Javascript preferred)
• Experience with data architecture and data analytics
• An understanding of the eCommerce industry and strong technical sales background
• Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences
• Ability to travel up to 20% of the time to see prospects.
   

Overview

In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls.

What you'll do

• Live by and champion our core values: #day-one, #ownership, #empathy, #humility

• Use your technical expertise and customer service skills to resolve questions and issues for our online merchants

• Communicate clearly in writing to both technical and non-technical people

• Communicate clearly in writing in a timely manner via live chat

• Communicate clearly and effectively via phone with customers on the premium plan

• Identify patterns, recommend improvements, and filter out unimportant issues

• Contribute to the ongoing development of documentation and best practices

• Assist with successful on-boarding of new customers

What you'll bring

• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred

• Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen

• A passion for problem solving and the humility to ask for assistance

• A sense of urgency and a satisfaction from going above and beyond to provide solutions

• Ability to work remotely and desire to make an impact at a boot-strapped start-up

• Excellent customer service and English fluency (written and spoken)

• A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 

• Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)

• Ability and desire to work flexible shifts shifts

• 2+ years of experience in technical customer support at a SaaS company, or similar

Overview

In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls.

Please note: this role is a remote contract rolebased in Australia and will have a scheduled shift of Tuesday-Saturday, 9am-5pm AEDT.

What you'll do

• Live by and champion our core values: #day-one, #ownership, #empathy, #humility

• Use your technical expertise and customer service skills to resolve questions and issues for our online merchants

• Communicate clearly in writing to both technical and non-technical people

• Communicate clearly in writing in a timely manner via live chat

• Communicate clearly and effectively via phone with customers on the premium plan

• Identify patterns, recommend improvements, and filter out unimportant issues

• Contribute to the ongoing development of documentation and best practices

• Assist with successful on-boarding of new customers

What you'll bring

• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred

• Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen

• A passion for problem solving and the humility to ask for assistance

• A sense of urgency and a satisfaction from going above and beyond to provide solutions

• Ability to work remotely and desire to make an impact at a boot-strapped start-up

• Excellent customer service and English fluency (written and spoken)

• A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 

• Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus

• Ability and desire to work flexible shifts shifts

• 2+ years of experience in technical customer support at a SaaS company, or similar

The Role

Our Solution Manager, Professional Services will have the opportunity to join a new function at Recharge: Professional Services. This function will be responsible for helping to deliver value to our biggest customers. As Recharge quickly scales up in the Enterprise space, the demand for these services has spiked. This role will be the key contributor responsible for interfacing with these merchants and our internal teams, independently driving solutions forward, and managing a team of solution engineers to deliver on the work.

The efforts from this role will help us establish a strong foundation with our enterprise merchants to drive a stronger Recharge enterprise narrative in the marketplace. This team has the chance to make sure that we are truly de-risking our biggest merchants using custom solutions and also addressing the massive enterprise opportunity.

What you'll do

• Guide enterprise merchant efforts at Recharge across new and existing merchants
• Build key relationships with merchants and at Shopify to maximize impact
• Lead technical solution architecture design sessions during sales and launch to ensure we are maximizing the opportunity and efficiency of using Recharge in the merchant’s technical ecosystem
• Collaborate with product and engineering on prioritized efforts focused on enterprise merchant feature needs
• Lead efforts on proof of concept activities to enable efficient design conversations
• Problem solve and support existing enterprise merchants with technical needs while guiding engineering resources to successful resolution
• Own enterprise competitive analysis feedback loops in coordination with Sales and Customer Success
• Create feedback loops and driving cross functional impact 
• Define efficient, repeatable processes
• Collaborate with Sales, Launch, Customer Success, Product, Engineering to communicate priorities, timelines, risks, solution definition to ensure deliverables are met, risk is minimized, and visibility to stakeholders is provided
• Live by and champion our values: Accountability, Collaboration, Iteration and Details

What you'll bring

• Bachelor’s degree or foreign equivalent
• 5 years of experience in a Product or Project role focused on eCommerce (Product Manager, Project Manager, Technical Project Manager, etc.)
• Consulting/agency background, experience working at an eCommerce merchant, or experience working at a B2B SaaS product company preferred

Role Overview

The Rewards team at Recharge is responsible for building out and maintaining functionality that enables our merchants to engage, retain and reward customers. We own core functionality like our Credits and Customer services.

You’ll be extending our Reward platform by developing features in our merchant administration portal, customer administration portal, a merchant facing no-code workflow engine and our public APIs.  You should thrive in taking ownership of end-to-end solution design and delivery while working collaboratively with your peers and other teams at Recharge. 

We're looking for engineers with cloud computing experience who like to collaborate closely with others and relentlessly seek ways to improve our code base, processes, and themselves.

Our Tech Stack: Python, Flask, React with Remix, Vue.js, Kubernetes, GCP, Elasticsearch, Redis, Terraform, OpenTelemetry, Docker, Splunk, SignalFx, CloudSQL/MySQL

Who you are

We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:

• You want to work remotely, but you love working closely with your teammates - collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems

• You’re passionate about  rapid prototyping and prioritizing the ones that have an immediate business impact. You want a fast-paced work environment.

• You are good at breaking up work so you can deliver value early, but with a clear mid and long term direction.

• You’re Self-driven; pragmatic and take strong ownership in getting things done

• Typically, 5+ years of development experience in fast-paced environments, that said if you’re coming from another industry and are self taught, we look for that as well.

What you’ll do

• Build high-impact, high-performance, high-scale products

• Understand roadmap priorities and write solid code - first launch something useful, and as the code progresses ensure scalability, testability, supportability, and maintainability

• Puzzle solving and debugging issues across multiple levels of the stack

• Perform thorough code reviews and provide useful feedback

• Lean in as needed when duty call

What you’ll bring

• A knack for engineering simple solutions to solve complex problems

• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes

• Ability to work remote-first in a high-growth company

• Ability to demonstrate high self-sufficiency to take on and complete projects promptly

• We need our engineers to be versatile, display ownership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward

• Experience with Python, Serverless, Kubernetes, and Cloud Platforms such as GCP or AWS, HTML5, CSS3, and JavaScript

• Demonstrable expertise with HTML5, CSS3, and JavaScript

Experience / Education / Qualifications

• Typically, 5+ years of relevant full stack development experience across back-end such as Python, Nodejs, and front-end experience including JavaScript and/or TypeScript, HTML, CSS or equivalent.

• Familiarity with micro-service architecture

• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience

• Demonstrable cloud computing experience

• Prior e-commerce experience preferred

All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team.

Role Overview

The Storefront Team at Recharge is responsible for storefront widgets and backend services. These inject Recharge features; Subscriptions, Bundles, and Loyalty benefits into our merchant’s checkout experience. They handle 2.5M+ sessions per day and are some of our highest scale components in our platform. Checkout performance is critical to driving merchant revenue. As a result our widgets require high performance and stability.

In addition to the front-end widgets, the team is also responsible for supporting back-end services consisting of SQL/document databases, a CDN, event-driven messaging systems and REST APIs.

Our Tech Stack: Python, Flask, React with Remix and Chakra UI, Vue.js, GCP, Elasticsearch, Redis, SaaS, CloudSQL/MySQL, Terraform, OpenTelemetry, Docker, Kubernetes, Splunk, SignalFx, Sentry, New Relic

Who you are

We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:

• You love remote work, but not working alone. You love not commuting to work, but you also love collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems
• You love tackling challenges on different fronts like code, infrastructure, documentation, and evangelizing new libraries and services to stakeholders
• You love the fast-paced nature of the eCommerce world
• You love rapid iterative design, testing, and development while gaining context and understanding along the way. You can recognize when you know enough to take the next useful step to deliver value.
• You are good at breaking up work into near, mid, and long-term phases so you can deliver value all along the way as you work toward a clear overall direction.
• You are good with working around existing systems and developing creative solutions to new and difficult problems.

Execution: You want to get things done. You’re energized by getting product in front of customers, and prefer an iterative approach with regular deliveries to your stakeholders versus all-at-once major releases. You hold yourself accountable for shipping regularly. You understand customer feedback is key in building the right thing and are flexible to handle changes in direction. 

Engineering excellence: You have experience in a variety of contexts, working with frontend, backend, infrastructure, and data. You’re confident reviewing PRs, discussing optimization strategies, and getting into the details as needed to make sure a high-quality product goes out the door.

Communication: You are a sound communicator across multiple mediums, including in-person, video, chat, and written documentation. You understand that being a senior level engineer is to be engaged in discussions, coach your fellow teammates, and effectively communicate technical designs and implementations.

Pragmatic: You productively work with your leadership, your product counterparts, and your team to deal with the realities on the ground on a day-to-day basis. You know plans change and markets change, and you believe you have what it takes to respond effectively to them.

Kindness and respect: You believe that there’s a right way to be part of the team, and it comes from having respect for yourself, your team, your leaders, and your stakeholders. You engage in meaningful exchanges, valuing feedback and diverse perspectives.

Bonus Experience:

• Experience in e-commerce
• Experience building within Shopify’s ecosystem

What you’ll do

• Live by and champions all of our core values (#accountability, #collaboration, #iteration, and #details)
• Build, maintain, and debug high-impact, high-performance, high-scale products enabling our merchants storefront experiences.
• Perform thorough code reviews and provide useful constructive feedback.
• Embrace rapid iterative design, testing, and development to gain context and understanding along the way informing the next useful step in delivering value
• Develop proof of concepts and incremental features within the merchant experience ecosystem, while ensuring contributions meet Recharge design and code standards
• Investigate, analyze, and evangelize programming methodologies
• Champion good habits (development techniques, security, and tech debt balance) amongst your peers while advocating for improved engineering standards, tooling, and processes
• Collaborate with product and engineering management to inform roadmap timeline and identify approaches to release product features incrementally
• Participate in all phases of the Product Development Lifecycle with product and engineering management to inform technical viability of product and engineering initiatives for key stakeholders
• Contribute to cultivating a positive team environment
• Demonstrate a willingness to lean in as needed when duty calls

What you’ll bring

• 5+ years of relevant development experience in fast-paced environments
• Willingness to learn and experiment to reach a desired outcome
• A knack for engineering simple solutions to solve complex problems
• Experience building, launching, and supporting new product features
• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes
• Ability to demonstrate high self-sufficiency to take on and complete projects promptly
• Ability to work remote-first in a high-growth company
• We need our engineers to be versatile, display ownership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward
• Exceptional analytical, communication, and interpersonal skills
• Willingness to develop, maintain, and debug product features throughout the stack
• Demonstrable expertise with JavaScript, Python, and Cloud Platforms such as GCP or AWS

Experience / Education / Qualifications

• 5+ years of relevant full stack development experience across back-end such as Python, and front-end experience including JavaScript and/or TypeScript
• 3+ years of experience with a major modern Web UI framework (e.g. ReactJS) and experience building UI at scale
• Familiarity with micro-service architecture
• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience
• Demonstrable cloud computing experience
• Prior e-commerce experience preferred

That said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team.

Role Overview

The Foundation Services team is a place for engineers who are passionate about exploring ideas and implementing the right ones for the business rapidly to provide an ever-improving platform for our development team’s delivery. We create and drive platform-level features that enable teams to provide high-scale functionality to our merchants. 

Responsibilities include our eventing system, serverless compute architecture, processing all inbound and outbound webhook traffic, and a sophisticated multi-object cache and search infrastructure used throughout Recharge. 

We're looking for engineers with cloud computing experience who like to collaborate closely with others and relentlessly seek ways to improve our code base, processes, and themselves.

Our Tech Stack:Python, Flask, Dapr, KEDA, Kubernetes, GCP Cloud Functions, Elasticsearch, Redis, Terraform, Helm, OpenTelemetry, Docker, Splunk, Signalfx, Sentry, SaaS, CloudSQL/MySQL

Who you are

We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge Engineering:

• You want to work remotely, but you love working closely with your teammates - collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems

• You’re passionate about rapid prototyping and prioritizing the ones that have an immediate business impact. You want a fast-paced work environment.

• You are good at breaking up work so you can deliver value early but with a clear mid and long-term direction.

• You’re Self-driven; pragmatic and take strong ownership of getting things done

• Typically, 5+ years of development experience in fast-paced environments, that said if you’re coming from another industry and are self-taught, we look for that as well.

What you’ll do

• Build high-impact, high-performance, high-scale products

• Understand roadmap priorities and write solid code - first launch something useful, and as the code progresses ensure scalability, testability, supportability, and maintainability

• Puzzle-solving and debugging issues across multiple levels of the stack

• Perform thorough code reviews and provide useful feedback

• Lean in as needed when duty call

What you’ll bring

• A knack for engineering simple solutions to solve complex problems

• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes

• Ability to work remote-first in a high-growth company

• Ability to demonstrate high self-sufficiency to take on and complete projects promptly

• We need our engineers to be versatile, display ownership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward

• Experience with Python, Serverless, Kubernetes, and Cloud Platforms such as GCP or AWS, HTML5, CSS3, and JavaScript

• Demonstrable expertise with HTML5, CSS3, and JavaScript

Experience / Education / Qualifications

• Typically, 5+ years of relevant full stack development experience across back-end such as Python, Nodejs, and front-end experience including JavaScript and/or TypeScript, HTML, CSS or equivalent.

• Familiarity with micro-service architecture

• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience

• Demonstrable cloud computing experience

• Prior e-commerce experience preferred

All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team.

Role Overview

The Payments team at Recharge is responsible for several services core to our business as well as building pivotal core features at Recharge for our merchants, and their customers. Ensuring we are continuing to build, maintain, and automate payment processing which caters more than $10B annually, checkout portals along with backend APIs, and order data models used throughout Recharge

We're looking for engineers who like to collaborate closely with others and relentlessly seek ways to improve our code base, processes, and themselves.

Our Tech Stack:Python, Flask, VueJs, Kubernetes, GCP, Elasticsearch, Redis, Terraform, OpenTelemetry, Docker, Splunk, SignalFx,CloudSQL/MySQL

Who you are

We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:

• You love remote work, but not working alone. You love not commuting to work, but you also love collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems
• You love exploring ideas with rapid prototyping and prioritizing the ones that have an immediate business impact
• You love tackling challenges on different fronts like code, infrastructure, documentation, and evangelizing new libraries and services to stakeholders
• You love the fast-paced nature of the eCommerce world
• You are good at breaking up work into near, mid, and long-term phases so you can deliver value all along the way as you work toward a clear overall direction.
• You love rapid iterative design and development while gaining context and understanding along the way. You can recognize when you know enough to take the next useful step to deliver value

What you’ll do

• Live by and champion our values: Accountability, Collaboration, Iteration and Details
• Build high-impact, high-performance, high-scale products for development teams to succeed in the delivery of features
• Understand roadmap priorities and write frontend and/or backend code focused on scalability, testability, supportability, and maintainability
• With your technical expertise you will manage project priorities, deadlines, and deliverables
• Debug production issues across stack
• Perform thorough code reviews and provide useful constructive feedback
• Contribute to cultivating a positive team environment
• Demonstrate a willingness to lean in as needed when duty calls

What you’ll bring

• A knack for engineering simple solutions to solve complex problems
• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes
• Ability to work remote-first in a high-growth company
• Ability to demonstrate high self-sufficiency to take on and complete projects promptly
• We need our engineers to be versatile, display ownership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward
• Expertise with HTML5, CSS3, and JavaScript (React). Experience with Python and Cloud Platforms such as GCP or AWS, preferred

Experience / Education / Qualifications

• Minimum, 5+ years of relevant full stack development experience across back-end such as Python, and front-end experience including JavaScript (React) and/or TypeScript, HTML, CSS or equivalent.
• Experience with micro-service architecture
• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience
• Demonstrable cloud computing experience
• Prior e-commerce experience preferred

All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team.

Overview

We have big ambitions here at Recharge. We are on a quest to help merchants improve customer relationships, improve retention, and reduce acquisition costs. The road won’t be easy, but you are looking for the challenge of your life. You are not afraid to deal with ambiguity, love breaking down complex problems into achievable chunks, and are passionate about the merchant and shopper experience.

This role is for you if you love diving into technical details while driving the overall strategy. We need a creative and resourceful Product Manager who will listen to problems and accelerate the team toward solving them.

What you’ll do

• Speak with merchants to understand their problems

• Partner with the engineering team to ship functionality that delights merchants, has the right balance of impact vs. engineering cost, and makes a measurable impact on the business

• Validate product ideas, and prototypes with early adopters and beta testers

• Define key success metrics for your features

• Work closely with Product Marketing, Account Management, Sales, and Partnership teams to launch new features and drive product awareness and adoption

• Write product specifications that clearly document the current problem, the opportunity, the proposed solution, along with pragmatic milestones that optimize for speed over completeness

• Build and manage a roadmap informed by qualitative feedback and quantitative data

What you’ll bring

• Bachelor's degree in Computer Science, Engineering or related field

• Demonstrated success in building e-commerce products at scale, preferably in the Shopify ecosystem

• 5+ years of product management experience shipping high-quality merchant-focused products

• Enjoys getting to the root of a problem using data and validating through customer feedback

• Deep user empathy and strong product vision, persistent in creating a product experience that not only satisfies but delights users

• Have well-informed opinions on what great looks like in a product while also realizing that greatness can be achieved in small incremental steps

• Known to make things happen quickly and are influential across product teams

• Experience collaborating with designers, developers, marketers, and customers

• Managing stakeholder relationships and synthesizing their expectations with your roadmap

• Ability to tell a compelling story and adjust messaging based on the audience

Preferred Qualifications

• Experience with launching API products

Overview

• As a Staff Information Security Engineer, you will play a pivotal role in designing, implementing, and maintaining robust security measures to safeguard our cloud network infrastructure. You will be responsible for ensuring the confidentiality, integrity, and availability of our critical systems, as well as proactively identifying and mitigating potential security threats.
• In this role, you will be a core contributor in ensuring the security of Recharge’s cloud platform. You will collaborate, both within and outside of your team to clarify, theorize, figure out, and decide solutions to complex problems.

What you’ll do

• Network Security Architecture:
• Design, implement, and maintain secure network architectures, ensuring the confidentiality, integrity, and availability of data.
• Create and maintain network and security documentation.
• Collaborate with cross-functional teams to integrate security measures into network designs and implementations.
• Firewall and Intrusion Prevention:
• Configure and manage firewalls (including WAFs), intrusion prevention systems, SIEM, and other network security devices and/or tools.
• Monitor network traffic for unusual activity and respond to security incidents in a timely manner.
• Vulnerability Assessment:
• Conduct regular vulnerability assessments on network infrastructure to identify and remediate potential security risks.
• Stay abreast of emerging threats and vulnerabilities, applying proactive measures to protect against them.
• Incident Response:
• Maintain and continuously improve incident response plans, participate in tabletop exercises, and lead incident response efforts when necessary.
• Collaborate with internal teams and external stakeholders to investigate and mitigate security incidents.
• Mentor other engineers on security configurations and best practices
• Investigate, analyze and evangelize good security posture throughout the organization
• Live by and champion our values: Accountability, Collaboration, Iteration and Details
  
  

What you’ll bring

• Network security design experience and an an in-depth knowledge of network protocols, firewall configurations, and intrusion detection/prevention systems
• Robust understanding of WAF technologies such as Akamai, Cloudflare, Google Cloud Armor, Imperva, etc
• Experience configuring SIEM tools such as Splunk, LogRhythm, FileVault, etc
• Extensive knowledge of Vulnerability Management practices
• Understanding of virus and malware defense systems such as Crowdstrike, Sentinel One, Trend Micro, etc
• Understanding of backup systems and disaster recovery planning
• Experience with security assessment tools and techniques
• Ability to manage multiple projects, activities, and tasks simultaneously
• Ability to learn and support new systems and applications
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Willingness to participate in a first line of support on-call rotation
• Desire to work remotely and to make an impact

Experience/Credentials/Education

• 10+ years of experience in network and/or security roles, with a focus on edge security tools
• 2+ years experience with k8s, Helm, IaC, Terraform and Docker
• 2+ years experience with Monitoring, Metrics and Logging (Splunk) solutions.
• 5+ years experience in cloud-native environments such as GCP, AWS, or Azure
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CISSP, CCSP, GSEC, or equivalent

Our stack

GCP, Kubernetes, GitLab, Helmfile, Terraform, Docker, Ansible, Nginx, Redis, CloudSQL/MySQL, Python, Flask, React, Vue.js, Snowflake, Looker

Overview

The Customer Success Department at Recharge is looking for an enterprise-ready Customer Success Manager who is driven, resourceful, and will use their consultative, critical thinking and people skills to support our Recharge merchants. The Customer Success team is critical to the success of our business and by working with an Enterprise-level portfolio of merchants, you will make an immediate impact building long term relationships and helping them drive business results.

What you will do:

• Live by and champion our values: #accountability, #collaboration, #iteration, #details.
• Own the success of a book of business heavily aligned to Western US time zones.
• Partner with our customers to understand their business objectives and goals, products purchased, challenges, technology stack, and more.
• Build upon that knowledge of their business to lead strategic conversations about data insights, KPI’s, value, and overall success with C-level stakeholders.
• Leverage your customer relationships and product knowledge to ensure product adoption and generate upsell opportunities that support our customers’ growth.
• Leverage Salesforce data, and other analytics platforms to build a deep understanding of your BoB’s business health and use that data to identify and resolve potential risk.
• Engage in Quarterly business reviews with customers to build and continually update mutual success plans that align business goals to an effective growth strategy.
• Through a consultative approach, be an advocate for support and product needs. 
• Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and deliver solutions. 
• Maintain clean data within our internal CRM and other systems to ensure that Recharge’s leadership team has accurate information to review.

What you’ll bring:

• 3-5 years minimum of experience managing Enterprise SaaS accounts in a fast paced technology-driven company, ideally coupled with e-commerce experience.
• Experience in a customer-facing role with accountability for contract renewals.
• Proven success using data and analytics to create practical insights to build customer strategic plans.
• Excellent communication skills that can apply at all levels of organizations, especially C-level. 
• Technical product aptitude with the ability to navigate conversations around complex technical concepts, but not full solutioning.
• Excellent resourcefulness and an ability to prioritize competing requests from customers, while partnering internally with stakeholders to ensure success.
• Experience with CRM tools, ideally direct Salesforce and Gainsight experience.
• Ability to work remotely and desire to make an impact at a high growth company.

Senior BI Engineer

Recharge is positioned to support the best Direct-To-Consumer ecommerce brands in the world. We are introducing multiple products that provide merchants with the tools and insights to create optimal shopper experiences to drive their business growth. 

As a Business Intelligence Developer, you will run point on designing our BI infrastructure to scale performantly. You will work closely with business partners to understand data, business challenges, and deliver  data products that support the organization. You will learn Recharge’s business model, business vision and the associated analytical/reporting requirements. A successful candidate will be curious about the business and the data that enables it, indexing on initiatives that are tied to driving value for our customers.

You will be responsible for developing models, queries, data visualizations, and dashboards. 

What you’ll do

• Live by and champion all of our core values (#Accountability, #Collaboration, #Iteration, and #Details).

• Develop and maintain the BI infrastructure in a collaborative, team environment

• Evaluate and recommend performance improvements for our BI infrastructure (including Looker and Snowflake)

• Create and update dashboards and reports as per the business requirements

• Assist team members in implementing and maintaining best practices and standards

• Push the team to higher standards and adopt innovative ideas to deliver on insights and analytics

• Drive technical improvements throughout the team and the organization

• Initiate and/or participate in established change management practices and processes

• Communicate clearly and effectively

• Work independently as well as in a collaborative environment

• Adhere to lean principles and standard processes to ensure continuous improvement

• Build and maintain effective working relationships with business and technical leaders

What you'll bring

• Bachelor’s Degree in Information Technology, Computer Science, or related field; or the equivalent combination of education and experience

• 5+ years' experience related to the below

• Experience with data analytics and visualization tools like PowerBi, QLik, Tableau, or Looker (preferred)

• Proficient in model management, including troubleshooting errors and administrative requirements like user management

• Experience in managing a BI semantic layer with multiple contributors with a focus on performance and usability

• Experience in SQL and dimensional modeling in dbt 

• Knowledge of data warehousing theory/practice, data management practices, data models, and relationships between data elements

• Well-developed skills in Extract, Transform, and Load (ETL) processes

• Energetic and self-motivated, willingness to learn and openness to change are important

• Ability to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information

• Consistently navigates ambiguous technical and business requirements while making flexible technical decisions

• Payments and/or Ecommerce experience preferred

Our Stack

Looker, Dbt, Snowflake, Netsuite, Salesforce, CloudSQL/MySQL, Python, Flask, Jinja, ES6, Vue.js, Saas, Webpack, Redis, Docker, GCP, Kubernetes, Helmfile, Terraform, Ansible, Nginx

Who We Are

Recharge is the leader in powering the best commerce companies on the internet in subscriptions, memberships, workflows, and optimization products. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight their customers.

Role Overview

The Subscriptions Team at Recharge is responsible for several services core to our business as well as building pivotal core features at Recharge for our merchants, and their customers. They work to build, maintain, and improve several services including Subscriptions, Orders, Discounts, Shipping, Taxes, and a key integration with Shopify.

We're looking for engineers who like to collaborate closely with others and relentlessly seek ways to improve our code base, processes, and themselves.

Our Tech Stack:Python, Flask, VueJs, Kubernetes, GCP, Elasticsearch, Redis, Terraform, OpenTelemetry, Docker, Splunk, SignalFx,CloudSQL/MySQL

Who you are

We recognize that there are a variety of personalities and work styles. Here are some facets of people who enjoy working at Recharge engineering:

• You love remote work, but not working alone. You love not commuting to work, but you also love collaborating to clarify, confirm, theorize, figure out, and decide on solutions to problems
• You love exploring ideas with rapid prototyping and prioritizing the ones that have an immediate business impact
• You love tackling challenges on different fronts like code, infrastructure, documentation, and evangelizing new libraries and services to stakeholders
• You love the fast-paced nature of the eCommerce world
• You are good at breaking up work into near, mid, and long-term phases so you can deliver value all along the way as you work toward a clear overall direction.
• You love rapid iterative design and development while gaining context and understanding along the way. You can recognize when you know enough to take the next useful step to deliver value

What you’ll do

• Build high-impact, high-performance, high-scale products for development teams to succeed in the delivery of features
• Understand roadmap priorities and write frontend and/or backend code focused on scalability, testability, supportability, and maintainability
• With your technical expertise you will manage project priorities, deadlines, and deliverables
• Debug production issues across stack. 
• Perform thorough code reviews and provide useful constructive feedback.
• Contribute to cultivating a positive team environment
• Demonstrate a willingness to lean in as needed when duty calls

What you’ll bring

• A knack for engineering simple solutions to solve complex problems
• Self-driven; pragmatic; a passion for taking ownership of your work and delivering outcomes
• Ability to work remote-first in a high-growth company
• Ability to demonstrate high self-sufficiency to take on and complete projects promptly
• We need our engineers to be versatile, display ownership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward
• Experience with Python, Serverless, Kubernetes, and Cloud Platforms such as GCP or AWS, HTML5, CSS3, and JavaScript
• Demonstrable expertise with HTML5, CSS3, and JavaScript

Experience / Education / Qualifications

• Typically, 5+ years of relevant full stack development experience across back-end such as Python, Nodejs, and front-end experience including JavaScript and/or TypeScript, HTML, CSS or equivalent.
• Familiarity with micro-service architecture
• Bachelor’s degree in Computer Science, or other STEM-related field or equivalent work experience
• Demonstrable cloud computing experience
• Prior e-commerce experience preferred

All that said, we know people have varied backgrounds. If you don't meet 100% of the requirements, but you know you can do the job, we believe in you! We'd love for you to apply anyway, and tell us why you'd be a great addition to the team.

Overview

We are looking for a highly motivated Growth Marketing Manager to join our marketing demand generation team. The role will lead and execute our campaign strategies and PLG programs to drive growth for Recharge’s platform. The role will work closely with multiple cross-functional partners including product, operations, product marketing, BDR and Sales.

What you’ll do

• Live by and champion our values: Accountability, Collaboration, Iteration & Details 

• Develop cohesive marketing campaigns based on audiences, products and use cases; And communicate with relevant stakeholders why and how campaigns will operate

• Use a combination of data, research, and market trends to articulate and socialize the strategy for our self-service motion

• Own our campaign and PLG motions by making both big swings and optimizations that can drive growth in our conversions

• Be accountable for the incremental lift in trial to processing merchant conversion

• Identify and reduce friction points to increase speed to processing, conversion rates, and product-led upgrade revenue

• Scale campaigns with automation. Track and report measures of the success of campaigns

What you’ll bring

• 5+ years of growth, or product management experience in a B2B SaaS marketing capacity (previous PLG preferred)

• Track record in building and executing successful multi-channel marketing campaigns

• Possess an understanding of business metrics and the ability to establish product-led growth initiatives across various stages of the customer journey

• Thrive in an ambiguous environment, making calculated decisions when faced with imperfect information

• Experience developing and sharing learnings and insights 

• Deep familiarity with typical marketing tech stacks (e.g, Hubspot, Salesforce, Looker, Apollo, Google Suite)

• Strong analytical, problem-solving, and decision-making skills

• Highly organized and strong attention to detail with a motivated, self-starter attitude

• Ability to work independently as well as in a team-oriented environment

• Excellent written and oral communication skills 

Overview

Today, much of our business is managed through our partner ecosystem, a group of service and technology partners that lead their own successful programs with merchant customers that integrate and partner with Recharge. The Partner Marketing Manager will design and execute demand generation programs and marketing campaigns with and for the Recharge partner ecosystem. They will work broadly across all partner types and Recharge solutions to execute campaigns at scale that drive goals that are aligned to the overall business messaging strategy. The ideal candidate will be an expert on B2B marketing and can work to design campaigns to, for and with partners that drive strong and measurable results. A successful candidate for this role is energetic and works well with internal and external cross-functional stakeholders. They understand the key elements to B2B demand generation including messaging, content development, channel activation and measurement.
 

What you’ll do

• Live by and champion our values: #accountability, #collaboration, #iteration, #details.

• Manage and maintain relationships with the marketing point person at strategic ecommerce platforms, design and development agencies, digital marketing agencies, and technology partners. 

• Work closely cross-departmentally with internal teams to identify, create, and execute marketing engagement opportunities with partners to raise awareness and generate demand for Recharge services. This includes ensuring good placement with the partner (website, admin panels, pitch decks); placement in the partner’s communication channels such as blogs, webinars, and newsletters; event collaboration and collaboration on content creation such as ebooks, case studies, “technology stack” solutions, etc.

• Develop and execute collaborative partner marketing campaigns to help drive lead generation and awareness among top ecommerce brands.

• Ensure programs are measurable and measured. Work with data and operations teams to communicate requirements and build these into execution plans.

• Proactively provide updates to key cross-functional partners.

• Provide subject matter expertise on B2B demand generation for internal and partner stakeholders.

• Create and execute content for collateral and email campaigns.

• Work with Partner Managers to enable partners on the Recharge platform and implement go-to-market strategies. You will do this through helping define how to sell Recharge, competitive differentiators, and value-add positioning of Recharge with Partner solutions.

What you’ll bring

• 5+ years of experience working in commerce marketing or the partnerships space

• Experience in B2B marketing and associated channels, including marketing automation, campaign management, product and/or content marketing

• Experience working in the SaaS or ecommerce/ Payments industry

• Strong business writing skills that you can demonstrate through examples of long (whitepaper) and short (email, blog, ad, social) content

• Excellent communication and analytical skills and the ability to work both independently and collaboratively

• A self-starter mindset that enables you to work well independently with minimal direction

• Experience testing, iterating, and evolving your approach to achieve better partner engagement, better merchant engagement, and greater ROI on each initiative

• Ability to get partners and Recharge colleagues excited to participate in joint initiatives

• Experience collaborating and executing on events from conferences to dinners

• Ability to  work effectively in a remote and fast-paced, results-oriented environment