Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
The Solutions Architect assists in the sales process by providing detailed consultation on customer requirements, customer needs, and, most importantly, how Nextiva’s platform can improve business outcomes. This individual will work hand in hand with the sales teams, partners, prospects, and customers to ensure that all team members are aware of the design requirements. As an SA, you will participate as a technical liaison to the sales and service delivery organizations and manage requests for technical pre-sales assistance, scheduled customer discovery sessions, and solutions demonstrations. This individual will be responsible for creating and introducing solutions to the customer that will help lead the way to Closed/Won business..
The Solutions Architect is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. ESA’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility
Key Responsibilities
- Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
- Develop comprehensive and creative use cases for prospective Nextiva customers
- Present the Nextiva solution in conjunction with customer predefined requirements
- Review quotes, RFPs, business plans and other customer documents to develop and prepare an effective response or proposal
- Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
- Participate in work groups regarding custom requests and professional services for unique customer requirements
- Develop relationships with vendors including keeping track of new information and sharing with your team
- Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
- Provide technical assistance to other departments, including Product Management, Marketing, and People Development teams
- Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments
Communications and Presentations:
- Must be compelling, passionate and enthusiastic speaker with communication skills of the highest caliber
- Deliver and present comprehensive and customized product and service demonstrations in a clear and concise manner to many levels of technical skill sets and audience sizes
- Understand customer-specific needs to provide business-driven consulting to prospective and existing customers.
- Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition.
- Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry.
- Solutions Consultant/ Architect must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell.
- The Solutions Consultant/ Architect is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.
Qualifications
- 4+ years CCaaS, and/or SaaS experience and 4+ years as a Sales or Solutions Engineer
- BS Computer Science or equivalent work experience
- Understanding of sales process, strategies and solutions selling
- Demonstrate ability to develop, build and maintain strong relationships with sales team, partners, vendors, prospects, and customers
- Create, present and document technical solutions
- Outstanding presentation skills
- Exceptional work ethic, time management, and organizational skills
- Deep knowledge of Customer Service Software, Customer Relationship Software, Data Warehousing Software, Artificial Intelligence and the application of each.
- Ability to create convincing proposals and documentation, including solution diagrams
- Capable of completing job responsibilities with minimal supervision
- Ability to apply solutions, technology and products to a business opportunity
Competencies
- Office 365 and Google G-Suite programs and applications
- Salesforce application knowledge preferred
- Google Cloud certifications preferred
- Visio and Lucidchart - network diagram tools.
- PHP, Java, Python and other programming languages.
- API structure and development capabilities.
- Data Networking, SIP, Contact Center technical certifications
- Strong experience with networking protocols, standards, and hardware
- Legacy Contact Center platforms and modern SIP endpoints.
- Proficiency in using hosted contact center applications
- Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)
Nextiva Core Competencies / DNA:
- Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
- Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
Compensation, Rewards & Benefits:
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $140,000 - $200,000; this includes annualized base salary and annualized target sales incentive. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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