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Job Description

The Observability team is responsible for providing frameworks, tools, and APIs to allow all ServiceNow engineers and developers to better understand the behavior of features, services, and infrastructure they own and maintain. We teach product, infrastructure, and systems teams how to appropriately monitor features and services they own, provides visualization for monitoring distributed systems, reduces operational overhead by providing actionable insights, and helps deliver unmatched availability to our customers.

Please Note:  This position will include supporting our US Federal customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

• Deploy and scale our Observability infrastructure
• Define best practices around making our systems and services measurable and work with our various teams to get those best practices applied
• Collaborate with our Engineering teams to ensure our infrastructure is emitting the right metrics
• Collect, aggregate and visualize the collected metrics to provide actionable insight
• Work with management to procure and deploy commercial or open-source tools focused on network & system availability, performance and capacity monitoring, alarming and management
• Identify, define and develop common interfaces (APIs) which could be used for querying databases , craft metrics, or analyze problems
• Participate in rotation on-call schedule with other team members for the systems developed.

Qualifications

The candidate should have a solid foundation in networking monitoring and management technologies. A proven track record and experience in designing, developing, testing, and running network monitoring solutions is a must. 

To be successful in this role you have:

• A degree in CS/EE and/or 5+ years of IT Operations, Site Reliability, and tool development experience
• Strong coding abilities with Python, Go with a focus on API and integrations
• Proven experience with Software Development Lifecycles including infrastructure as code, configuration management, CI/CD technology processes and source code repositories
• Experience building observability & monitoring solutions at scale (e.g. InfluxDB, Prometheus, Thanos, Telegraph, Grafana)
• Good foundation in network monitoring technologies. This can include SNMP, Netflow, IPFIX
• Knowledge of network vendor technologies and protocols is a plus (Cisco, Juniper, F5, Paloalto, MPLS, BGP, OSPF)
• Working knowledge of Java, HTML, or Unix scripting would be a plus
• Experience with Openconfig, OpenTelemetry, Kafka, ELK stack, Ansible would be a plus
• Experience in APM, NPM, end user monitoring would be a plus
• Familiarity with virtualization and cloud infrastructure technologies is a plus
• Excellent analytical, strategic planning, written and oral communication skills
• Good team player, attention to detail and ability to work well with others

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $123,300 - $209,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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Job Description

Please Note:  
This position will include supporting our US Federal customers.
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test.  Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
 

Our Database SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers (internal and external). 

The ideal candidate for this position is an engineer with a strong background in database technologies, performance tuning, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role, you will support the infrastructure by learning the platform from end to end.

What you get to do in this role

• ​​Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, and work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support).
• Learn how to identify bugs and solve challenging performance issues quickly. SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst.
• Develop automation tools to facilitate and improve day-to-day operations

Qualifications

To be successful in this role you have:

• 4+ years supporting Java web applications using JDBC
• 4+ years analyzing memory usage and Java web application crash analysis
• 4+ years of experience with performance and stress testing tools and approaches for driving realistic customer simulations in large datasets for Postgres/MySQL/MariaDB environment.
• 4+ years of database management by building indexes and analyzing execution plans and optimizing queries.
• 4+ years of experience supporting or testing large-scale web-based distributed applications on containers such as Apache/Tomcat, and Web Sphere in a Unix environment
• 3+ years of experience supporting applications on a SaaS, PaaS Cloud Infrastructure product/solution
• Proven experience with concurrency, multithreading, and distributed system architectures
• Exposure to Unix platform variants at the sysadmin level
• Strong problem-solving and analytical skills with an aptitude for learning new technologies developing and deploying mission-critical software
• Eagerness to learn everything about the ServiceNow Platform
• Supporting federal customers on the isolated stack and being on-call weekly support 24x7 on a rotation basis
• Working as a team lead and reviewing Postgres source code is a plus

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $109,400 - $185,900 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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Descripción del empleo

Desarrollo de un Sistema Integrado de Gestión - Cuenta con varios módulos. El proyecto se

encuentra a un 80% de avance y es un desarrollo que nosotros estamos haciendo para el cliente final.

Descripción del producto que precisamos: El Sistema que se está construyendo tiene que estar

integrado con Office 365 (solución que el cliente tiene actualmente para sus correos electrónicos). Para

esta integración precisamos que en ciertos lugares del sistema se abra el correo electrónico, se lea

adjuntos y, mediante nuestro sistema, se envíen también correos y se reciban notificaciones. El

consultor deberá entregar el código fuente y capacitar a alguien de nuestro equipo para posterior

mantenimiento.

Requisitos

Debe tener conocimientos sólidos en Java Springboot Angular y Base de

datos Postgres y experiencia en integración con Office 365 usando Microsoft Graph

Tipo de trabajo: 100% remoto por producto

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Job Description

Project – the aim you’ll have

If you like QA and enjoy building scripts that make things click - we might have a spot for you. One of our projects is looking for a QA Automation Engineer with a focus on API Automation. You'll be expected to know your way around the service layer of an application, have an idea of how automation works in theory and code, as well as know the QA principles that are needed to be able to contribute to an ever-growing automation test suite for business-level applications. In return, we'll provide the perfect technical playground in which you can enhance your skills and knowledge, so together we can bring really interesting projects to life.

Position - how you'll contribute

• Participate in daily Agile team meetings.
• Maintain and expand existing automated test scenarios.
• Review and analyze results from nightly test runs.
• Investigate and resolve failures in test runs, report defects as necessary.
• Develop automated tests for new features.
• Engage in code reviews, coverage assessments, and peer review sessions.
• Analyze requirements for new features to fully understand expected behavior and interactions.
• When possible, refactor and enhance the quality of existing automation frameworks.
• Define test coverage by decomposing complex business features into testable automation scenarios.

Qualifications

Expectations - the experience you need

• Minimum of two years of hands-on experience in Automation testing, preferably focused on API Automation using REST Assured.
• Proven programming knowledge, adhering to coding best practices, with proficiency in at least one of the following languages: Java, Scala, Python, or a similar programming language.
• Strong understanding of automation best practices and the role of automation in Quality Assurance, as well as CI and CD principles.
• Demonstrated experience and proficiency in testing REST APIs, preferably with practical experience in testing APIs in previous projects.
• Familiarity with POSTMAN or other similar tools for API interaction;
• Experience working with version control tools, particularly GIT.
• Proficiency in database technologies, including SQL and/or NoSQL.

Additional skills - the edge you have

• Basic knowledge of HTML and CSS.
• Familiarity with UI Automation.
• Experience working with Microservice architecture in conjunction with a message queue (e.g., Kafka, RabbitMQ, or similar technologies).
• Excellent communication skills, both written and verbal, in English. Ability to effectively communicate with internal stakeholders at various levels and empathize with their perspectives.
• Analytical and logical thinking skills, with a natural curiosity to explore the bigger picture. Ability to ask insightful questions to understand problems and assess the strengths and weaknesses of systems.

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Job Description

We are currently looking for skilled Senior Java Engineers to become members of our dynamic team and work closely with one of our inspiring US clients! Our client operates at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, they’ve helped leading companies have millions of successful conversations, resulting in saving operational costs and increasing productivity. If you enjoy working with cutting-edge technologies in a fast-paced environment this opportunity is for you!

Qualifications

• Bachelor’s Degree in Computer Science or similar field.
• Relevant experience including hands-on coding in Java and other JVMbased languages.
• Must have experience with highly concurrent and multi-threaded systems.
• Minimum of three years working on mission-critical, 24x7, high performance, and scalable systems.
• Understanding of frontend technologies to facilitate API consumption and integration.
• Minimum of three years working on JEE and asynchronous messagingbased technologies and distributed systems.
• Minimum of three years working on SQL, PostgreAQL databases, and other persistence technologies using Java.
• Experience working with all phases of the Software Development Lifecycle – ranging from architecture and design to implementation and testing.
• Experience in writing design documentation, coding, and writing Unit and Integration tests.
• Prior experience with architecture and design of components and features that are part of large enterprise architectures.
• Experience with profiling and troubleshooting large scale, concurrent, and multi-threaded JVM-based languages (Java).
• Must have strong testing, debugging, and problem-solving skills.
• Good written/verbal communication skills and excellent collaboration skills.
• Experience with Kubernetes and Docker.
• AWS experience, including S3 bucket management, Argo, Argo CD, and related AWS services.
• Familiarity with DevOps practices, specifically in the CI/CD pipeline configuration and implementation.
• Proactive, independent problem solver with a curious mindset. • Ability to address complex challenges with focus and determination

What you will do: 

• Contribute to the creation of a massively scalable, highly available SaaS platform.
• Design and develop high-volume, high-performance, high-availability, concurrent Java applications using proven Java frameworks and technologies.
• Responsible for troubleshooting and fixing issues.
• Effectively communicate within and outside the team.
• Bring new technical ideas, in keeping with the latest industry trends, to fruition by prototyping and then incorporating it into the Platform.
• Participate in daily Scrum activities to closely monitor work against schedules and deliverables, providing progress updates and reporting any issues or technical difficulties

Benefits:

• Educational resources.
• Flexible schedule and Work From Anywhere.
• Referral Program.
• Supportive and chill atmosphere.

Position at: Software Mind Latam

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Job Description

Project – the aim you’ll have

If you have a knack for QA and enjoy crafting scripts that streamline processes, we might have just the opportunity for you. Our project is in search of a QA Automation Engineer specializing in UI Automation. Your role will involve navigating the inner workings of an application's service layer, understanding automation theory and coding, and being familiar with QA principles crucial for contributing to an expanding automation test suite tailored for business-level applications. In return, we offer an ideal technical environment where you can hone your skills and expertise, collaborating to bring captivating projects to fruition.

Position - how you'll contribute

• Participate in daily team meetings/ Agile meetings.
• Extend and maintain existing test automation scenarios.
• Review results of regular (nightly) test runs.
• Investigate failures in test runs, rectify problematic tests, and log defects as necessary.
• Develop functional automated tests for new features.
• Engage in code reviews, coverage reviews, and peer review meetings.
• Analyze requirements for new features before implementation to gain a comprehensive understanding of expected behavior and its impact on other features.
• Whenever possible, refactor and enhance the quality of existing automation solutions.
• Establish test coverage by breaking down complex business features into automation test scenarios.

Qualifications

Expectations - the experience you need

• Minimum of two years of hands-on experience in Automation testing, with a preference for expertise in UI Automation using Cypress or Playwright.
• Demonstrated programming proficiency adhering to coding best practices, with expertise in at least one of the following languages: JavaScript, TypeScript, Python, Java, or a similar programming language.
• Strong understanding of automation best practices, Quality Assurance, and familiarity with CI/CD principles.
• Proven experience and proficiency in testing REST APIs, ideally with practical exposure to API testing in previous projects.
• Familiarity with tools like POSTMAN or similar for API interaction.
• Experience with version control tools, particularly GIT.
• Proficiency in database technologies, encompassing SQL and/or NoSQL.

Additional skills - the edge you have

• Good understanding of HTML and CSS.
• Familiarity with API Automation.
• Hands-on experience with Microservice architecture coupled with a message queue (e.g., Kafka, RabbitMQ, or similar technologies).
• Excellent communication skills, both written and verbal, in English. 
• Strong analytical and logical thinking abilities, coupled with a natural curiosity to delve into the broader context. 

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Job Description

We are looking a talented individual to join our team as a Senior Java Developer with an expertise in Kafka. In this role you will be responsible for developing robust and scalable Java applications while leveraging Kafka for real-time data streaming and processing. As a Senior Java Developer you will play a critical role in designing, implementing, and optimizing Kafka-based solutions to meet our organization's needs. If you are passionate about cutting-edge technologies, thrive in a collaborative environment, and are dedicated to delivering high-quality solutions, then we want to hear from you. 

Responsibilities:

• Utilizing experience with Kafka, particularly Confluent and MSK, to architect, implement, and maintain robust data streaming solutions
• Setting up and configuring Mirrormaker to facilitate data replication between Kafka clusters with efficiency and reliability
• Documenting the Mirrormaker configuration process comprehensively, ensuring seamless knowledge transfer and troubleshooting for team members
• Developing plugins for Kafka connect including configuration. This will be required for consuming from RabittMQ, consuming data from an external API and to publish data to GCP
• Collaborating with the DevOps team members to integrate Mirrormaker setups into existing CI/CD pipelines, leveraging Git and best DevOps practices for version control and automation
• Demonstrating proficiency in Linux and Docker environments to deploy and manage Kafka and associated services effectively
• Utilizing AWS services to optimize Kafka infrastructure, including (but not limited to) EC2, S3, IAM, and VPC configurations
• Applying basic networking and cloud principles to troubleshoot and optimize Kafka clusters for performance and reliability
• Leveraging Terraform or similar infrastructure-as-code tools to provision and manage Kafka infrastructure in a scalable and reproducible manner

Qualifications

Qualifications:

• Bachelor's degree in Computer Science, Engineering or a related field
• 3+ years of hands-on experience in working with Kafka, preferably with Confluent and MSK
• Proven expertise in setting up and configuring Mirrormaker for data replication across Kafka clusters
• Proven expertise in developing Kafka Connect Plugins using Java
• Proficiency in Git for version control and familiarity with DevOps practices for CI/CD pipelines
• Strong command of Linux environments and containerization with Docker
• Experience in working with the AWS services
• Basic understanding of the networking concepts and cloud infrastructure principles
• Familiarity with infrastructure-as-code tools such as Terraform
• Excellent problem-solving skills and the ability to work effectively in a collaborative team environment

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