We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco, Bugcrowd is supported by Rally Ventures, Costanoa Ventures, Blackbird Ventures, Triangle Peak Partners, and others.

You can imagine that managing the infrastructure for our platform is challenging since our own security is always front and center. Are you an experienced DevOps Engineer that has experience with various certification processes and are you excited to move our platform forward while keeping it safe and secure? Are you lazy enough to want to automate everything to make your own job easier, reduce developer friction and optimize the software development life cycle? Is security a second nature for you - either offensive or defensive (e.g., red or blue team experience)? We’d love to talk with you!

We are looking for somebody who’s either remote in the US or San Francisco-based for our growing agile infrastructure team. You’ll be part of an international, highly engaged and technical group that is well-versed in building enterprise-ready and extremely secure software systems. Our core values of “simple is strong, respect is king, build it like you own it and think like a hacker” should resonate with you. Furthermore, you should have:

• At least 5+ years of professional DevOps experience
• Experience with building infrastructure that complies with various certifications and either driving or assisting with those certification efforts
• Fluent in AWS and Terraform
• Experience with GovCloud
• Experience with Linux administration, CI/CD pipelines, containers and virtualization

We use a lot of different technologies, so the more of the following list you know, the better. In no particular order: AWS, Docker, ECS, git, GitHub, CloudWatch, DataDog, Node.js, Python, Bash, Terraform, Kafka, Postgres, Sagemaker. Ruby, Go, Javascript and Kotlin are languages you'll typically encounter here, so feeling comfortable with at least one of those will help a lot.

What you’ll be doing

• Support our engineering teams to deploy and run successfully in our service-oriented architecture; focussed on security and compliance.
• Monitor and maintain our infrastructure to ensure continuous availability of our platform
• Create and maintain instances of our platform stack in different environments (specifically GovCloud)

Working Conditions

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

Sitting and/or standing - Must be able to remain in a stationary position 50% of the time

Carrying and /or lifting - Must be able to carry / move laptop as needed throughout the work day.

Environment - remote, work-from-home 100% of the time.

ADA Statement

Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ada@bugcrowd.com.

Culture

• At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
• We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
• Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee.

Pay Range Disclosure

At Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent.

The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for the DevOps Engineer position is $121,000 - $145,200.

Background Checks

The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets). 

Background checks may include identity verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.

A supportive, collaborative group of people who understand that success depends on the team.

Bugcrowd is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other classification protected by federal, state, or local law.

Disclaimer

Apply at: https://www.bugcrowd.com/about/careers/

Principal DevOps Engineer

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Pindrop’s DevOps teams work to make our infrastructure and core systems so good, reliable, automated, monitored and performant that our engineers can focus on building innovative global products that are changing the world without having to think about what is running them. We are a dynamic and high energy team with immense collaboration and an unrelenting passion for reliability and scalability. If uptime and automation are part of your personal core belief system, the Pindrop DevOps teams are where you need to be!

What you’ll do

• Design, document, build, maintain, and support a wide array of complex infrastructure and services
• Own key components of our deployment pipeline and operational infrastructure
• Work on multiple assignments at once, collaborate with the larger teams to establish and use best practices
• Analyze performance/usability challenges and propose innovative solutions to solve them
• Proactively enhance monitoring and troubleshooting capabilities
• Look at every manual process and find ways to automate/code it into a highly reliable and reportable system
• Automate software deployment processes and continuously improve our CI/CD posture 
• Mature our processes from ad-hoc to optimized
• Take complex systems and make them seem boring because they are so reliable

Who you are

• You understand hardware/software/cloud platforms from the ground up, and you serve as a subject matter expert on it
• You make relevant, specific, and high value recommendations to the design or implementation of a platform.
• You have the ability to "wear many different hats", juggle multiple priorities, context shift quickly, and thrive in an environment where you don't have a strictly defined job definition
• You are self motivated and work with minimal supervision
• You see a problem, own it, solve it, do it
• You have a passion for technology and are constantly researching new/emerging solutions
• You love to troubleshoot a problem and then teach the team/company on your findings
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set:

• 10+ years of devops experience, ideally in a startup environment
• On-call rotation with occasional night/weekend work required
• Extensive Redhat/CentOs/Ubuntu linux administration experience
• Expertise in Chef/Ansible/Terraform/Packer/Helm/Flux 
• Scripting expertise, preferably Python and Bash
• Knowledge of some or all of our toolset: Jenkins/Github Actions, Github, Nginx, VMWare/Proxmox, Splunk, ELK, RabbitMQ, Artifactory, Prometheus, Docker containers, etc
• Experience working with many AWS/GCP infrastructure services such as EC2/GCE, ECS/EKS/GKE, RDS, S3, EIP, NLB, Route53, Kubernetes, and more
• Experience with networking concepts within firewall, switch, and router configuration including: VLANs, DNS, VPNs, BGP, ACLs, etc.
• Demonstrated experience identifying security vulnerabilities with the associated ability to remediate them in a timely manner
• PostgreSQL/MySQL/MariaDB/NoSQL experience in both building highly available systems as well as writing complex queries
• Demonstrated history working within a distributed architecture and CI/CD best practices
• Telephony infrastructure experience a plus

What’s in it for you

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Within 30 days you’ll

• Be introduced to your team, colleagues, added to any standing meetings such as 1:1’s, standups, weekly touchpoints.
• Be onboarded, accounts created, access verified
• Begin getting familiar with our different products, services, workflows, deployments, and environments.

Within 60 days you’ll

• Understand expectations for the team, and be able to start planning for development and contributing to projects.
• Begin submitting and reviewing PRs

Within 90 days you’ll

• Have an in-depth level of familiarity with many of the products and services architecture to start making technical decisions while maintaining the team's architectural methodology.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. 

#LI-Remote

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

Our global NetDevOps team is growing rapidly, requiring engineers to collaborate across US, EMEA, and APAC regions to support our datacenter and cloud environments.  This team focuses on the stability and reliability of our global infrastructure leveraging existing standards, processes, and automation solutions.  In this role you will serve as a domain expert in networking technologies and the supporting both datacenter and cloud infrastructure.

The Principal Network Engineer position is a Network Operational role during the US base hours of - Monday - Friday 10AM Eastern US to 6PM Eastern US. (7:30 PM IST to 3:30AM IST).

You will:

• Be required to work US hours shift and weekend on-call rotation.
• Excellent verbal and writing skills (English)
• Be highly focused and rapid response to incidents and requests.
• Have strong decision making skills in a high pressure, fast paced troubleshooting role.
• Support our global network infrastructure in a hybrid cloud environment.
• Implement changes, upgrades and preventative maintenance to infrastructure.
• Troubleshoot hardware, software, and vendor incidents to resolution and identify remediation improvements. 
• Develop and leverage automation and monitoring tools to maximize visibility and recovery.
• Collaborate in a global team on projects and operational efficiencies.
• Work from Hyderabad or Pune, India

You have:

• Strong working knowledge in configuring and troubleshooting routing protocols (BGP, OSPF, and static). 
• Experience with data center and cloud based networking technologies and infrastructure (LAN, WAN, firewall, SDWAN, BGP, DNS, load balancing, VPN, etc)
• Experience with Arista and Cisco configurations and maintenance.
• Deep understanding of network protocols and services.
• Extensive experience in linux environments and enterprise distros
• Experience with firewall configurations,maintenance and security concepts. 
• Experience cloud technologies - GCP, AWS, Azure (GCP preferred)
• Experience with version control concepts and operations. (Git)
• Use of automation tools and modules (Rundeck/Puppet/Terraform)

   Preferred Skills

• Strong scripting skills and network automation concepts.
• Experience with Palo Alto firewall configurations and maintenance.
• Experience with F5 LTM and AFM configurations and maintenance.
• Experience with cloud technologies and IaC deployments. 
• Experience with virtual and containerized deployments in both data center and cloud. 
• Experience with Kubernetes and GKE deployments and networking elements. (CNI, Itsio, Calico)
• Understanding of CI/CD pipeline components, support, functionality, and tools.
• Experience with data formats XML, JSON, YAML and parsing with Python data structures.
• Understanding the principles of an Agile development environment
• Understanding webhooks, API styles, HTTP Response codes, and authentication mechanisms.
• Experience with Ansible deployments and creating ansible playbooks
• Experience with Jenkins and parameterization. 
• Experience with Network Automation and Programmability Abstraction Layer with Multivendor (NAPALM) framework
• Leverage model driven programmability within an Arista networking environment.
• Experience with cloud infrastructure such as Compute, Network, Storage and Backup
• Understand the need to organize code into methods, functions, classes, and modules
• Experience with monitoring performance metrics and KPIs.

Benefits:

•  Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson: 

 We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

 We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.