As a Senior Inside Sales Representative at Vonage Business, you will be responsible for managing inside sales activities within the largest and most complex geographic regions and/or business customer segments. Your primary objective will be to identify and qualify business opportunities, develop strategic selling strategies, and drive the sales process from prospecting to closure. You will play a pivotal role in fostering positive relationships with key customers and stakeholders, while also providing guidance and mentorship to junior team members.

Key Responsibilities:

• Identify and qualify business opportunities within assigned geographic regions and/or business customer segments.
• Develop and execute account/territory selling strategies to maximize sales opportunities.
• Prepare and deliver formal proposals to decision makers within customer organizations.
• Manage all steps of the selling process, from prospecting to closure, ensuring smooth coordination and communication.
• Overcome objections and coordinate complex decision-making processes to facilitate closure.
• Gather and assess customer feedback to understand satisfaction levels and anticipate future market needs and trends.
• Cultivate key customer and opinion leader relationships to drive business growth.
• Collaborate with sales teams to monitor and optimize sales performance.
• Serve as a liaison between customers, internal stakeholders, and Inside Sales management.
• Lead efforts to identify and develop effective sales and education tools.

Requirements:

• Proven experience in inside sales, preferably within a complex B2B sales environment.
• Proficiency in all aspects of the sales cycle, including prospecting, discovery, presentation, demonstration, and closing.
• Familiarity with Vonage Business products and services, as well as industry-specific knowledge.
• Strong proficiency in Microsoft business tools, Salesforce.com, and other communication tools.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse groups of stakeholders.
• Ability to provide guidance and mentorship to less experienced team members.
• Demonstrated ability to overcome objections and convert prospects into customers.
• Strong integrity and commitment to customer satisfaction.
• Ability to maintain professional relationships with customers and colleagues, exhibiting loyalty and dedication to the organization's mission, vision, and values.

Vonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services enabling the success of our SMS and Voice Operations across the company. This means delivering number and associated services for Vonage Number Inventory, API, Contact Center and other businesses, helping Vonage emerge as a leader in the $100B+ cloud communications platform (CPaaS) market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:

Vonage works with wireless carrier (operator) partners and has acquired licenses to operate as a service provider in multiple countries, enabling the delivery of a growing portfolio of voice, messaging and data Carrier Services to our global customer base. 

You will support Vonage to increase performance, impact and growth of our carrier compliance messaging services (utilizing Toll Free Numbers, Short Codes and 10-Digit Long Codes), working closely with our various carrier partners in collaboration with our internal teams to help support new and existing customers and drive revenue. Vonage is seeking to recruit a Number Services Registration Analyst to support the delivery and ongoing management of these Sales and GoToMarket related functions.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW… 

What you will do:

• US and Canada Toll-Free Number (TFN) use case verifications
• 10DLC use case verifications
• Process customer orders and perform compliance checks
• Communicate to both customers and carrier partners
• Collaborate with internal team members to resolve issues, automate operational tasks
• Collaborate with sales, support, product and carrier teams on specific projects
• Documentation of changes
• Trouble-shooting and issue resolution
• Project manage new short code activations as needed

What you will bring:

• An end-to-end perspective of delivering carrier messaging services to B2B customers
• Strong analytical skills and strategic thinking
• Ability to assimilate complex operational challenges
• Ability work across diverse teams, engage and deliver
• Excellent written and verbal communication skills (English)
• Client-focused attitude, with an enthusiastic and proactive nature
• Excellent attention to detail and the ability to juggle multiple projects in a fast-paced environment
• Demonstrate commitment to teamwork and flexibility to get stuff done

Required:

• Some understanding of telephony, mobile messaging and fraud
• Familiarity with ticketing and knowledge management systems
• Self-motivated and driven with strong multi-tasking and time management skills
• Comfortable working in a distributed team with autonomy
• Adaptive communication skills, and a collaborative, cross-functional working style

Desired Skills and Experience:

• Familiarity with the SMS.MMS messaging industry information found at the US CTIA, Canada CTA and USShortCodes.com
• Understanding of voice and SMS/MMS
• Knowledge of how the voice and messaging markets are regulated, operated and managed
• Experience working with telecom carriers, aggregators and regulatory bodies
• Experience using Zendesk and Atlassian Jira and Confluence
• Experience using Google Workspace and Microsoft Office
• SQL experience using Kibana, Snowflake and mysql

#LI-WW1

About the job

Vonage is looking for a talented and experienced technical and enterprise architect. You will join a growing architecture team within Vonage’s communications platform. You will lead the architecture initiative for one of Vonage’s highest-profile and key strategic projects.

You will also work directly with engineering teams, enabling them to deliver software more effectively. You will be a member of the API Group’s architecture advisory group.

Finally, you will be a key advisor to the Director of Engineering, being an important bridge between them and the engineering teams.

What You’re Great At

• Independently tackling challenges: You don’t need anyone to keep you on track. 
• You’re organized and efficient
• Articulate complex problems simply
• A strategic thinker - able to understand and develop where we are, where we want to get to and how we can get there
• Strong soft skills & ability to work with and influence multiple teams.
• Flexibility and adaptability to work in a growing, dynamic team

What You Must Have Experience In

• 10+ years in software development

What You’re Good At

• Although your focus will be on a key project, you can organise yourself effectively to work cross department
• Energy, curiosity, and a desire to learn and improve.
• Finding pragmatic solutions to complex socio-technological problems.

What technical skills are a must

• At least one of Java, Golang, Kotlin, Python or a similar programming language
• Cloud infrastructure experience (AWS preferable)
• Mapping of platform architectures
• System design
• Strong understanding of security best practices

What technical skills are nice to have but not essential

• Kubernetes or a similar container orchestrator
• Kafka or similar event bus technology
• Database architecture

Qualities About You That Might Make Our Decision Easier

• Experience operating in a similar technical lead role.
• Seeing the bigger picture and grasping the full scope of the business.
• Be a strong advocate for DevOps, agile and lean software development practices.
• A drive to always leave things better than how you found them: Code, processes, documentation, interactions with people and every other aspect of your work life.

#LI-MB2