About the Company

Clarifai is a leading, full-lifecycle deep learning AI platform for computer vision, natural language processing, LLM's and audio recognition. We help organizations transform unstructured images, video, text, and audio data into structured data at a significantly faster and more accurate rate than humans would be able to do on their own.  Founded in 2013 by Matt Zeiler, Ph.D. Clarifai has been a market leader in AI since winning the top five places in image classification at the 2013 ImageNet Challenge. Clarifai continues to grow with employees remotely based throughout the United States, Canada, Argentina, India and Estonia. 

We have raised $100M in funding to date, with $60M coming from our most recent Series C, and are backed by industry leaders like Menlo Ventures, Union Square Ventures, Lux Capital, New Enterprise Associates, LDV Capital, Corazon Capital, Google Ventures, NVIDIA, Qualcomm and Osage.

Clarifai is proud to be an equal opportunity workplace dedicated to pursuing, hiring, and retaining a diverse workforce.

Your Impact

We are seeking an experienced Enterprise Architect with deep experience building hybrid cloud systems across major cloud platforms and on-premise environments. As an Enterprise Architect, you demonstrate expertise in navigating the complexities of large-scale enterprise architectures while ensuring compliance with global data privacy regulations. Responsibilities include designing and implementing innovative solutions that seamlessly integrate cloud and on-premise infrastructure, collaborating with stakeholders to align technical solutions with business objectives, and leading cross-functional teams through project lifecycles as an architect and a hands-on contributor.

Key Responsibilities

• Design and implement hybrid cloud architectures for large enterprises, leveraging major platforms (AWS, Azure, GCP) and on-premise infrastructure.
• Define and implement best practices for data privacy, security compliance, scalability, and reliability across major cloud platforms and on-premise.
• Translate business objectives, technical requirements, and compliance standards into comprehensive architectural designs.
• Lead cross-functional teams in implementing hybrid cloud solutions, providing guidance and support.
• Collaborate closely with architects and stakeholders to synchronize hybrid cloud initiatives with overarching business goals.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• Proven experience as an Enterprise Architect designing hybrid cloud systems.
• In-depth knowledge of major cloud platforms (AWS, Azure, GCP) and on-premise infrastructure technologies.
• Experience with containerization and orchestration technologies (Docker, Kubernetes).
• Working knowledge of data privacy regulations and compliance standards.
• Excellent communication, interpersonal, analytical, and problem-solving skills.
• Strong leadership abilities to lead cross-functional teams effectively.

Great to Have

• Prior experience with Golang, relational DBs, and AI frameworks, including, PyTorch, Onnx, Nvidia Triton, Kubeflow.
• Experience with async processing.
• Active contributions to open-source projects.

As a Senior Full Stack Engineer on the Care Team, you will join a team that is working to improve patients’ lives through a better pharmacy experience. The Care Team owns the services that manage all of prescription processing from intake up to the moment we send an order to our pharmacies for fulfillment. The key focus areas for the Care Team include:

1. Preparing prescriptions for fulfillment and delivery as quickly and accurately as possible through a combination of automation and efficient manual task coordination when third party input is required to advance a fill
2. Enabling the growth of the business by enabling partners like drug manufacturers, insurers, and individual providers to easily configure billing, benefits, and clinical workflows tailored to their use cases

Example Projects:

• Increase Alto’s intake automation rate by leveraging LLMs to parse unstructured data from prescriptions
• Accelerate pharmacist workflows by integrating controlled substance dispensing history and risk scores into our pre-dispense clinical safety and review step
• Optimize the selection of which drug to dispense to find patients the best price

Accelerate Your Career as You

• Advance Alto’s automation and workflow orchestration systems to improve system throughput and accuracy
• Establish the foundations for an extensible pharmacy operations platform to fuel business growth
• Tackle complex technical and domain problems at the intersection of healthcare and e-commerce

A Bit About You

Minimum Qualifications:

• Bachelor's degree in Engineering or equivalent experience
• 10+ years of progressive software engineering experience in a production environment
• Background in backend or full stack technologies
• Expertise in architecting complex systems for long-term maintainability, performance, and scalability
• Strong engineering fundamentals
• Proven commitment to technical best practices, including code style, documentation, code review, bug fixing, and production issue mitigation

Preferred Qualifications: 

• Proficiency in Alto's tech stack: Rails, Python, Javascript, React, React Native
• Demonstrated ability to thrive in a dynamic entrepreneurial environment and maintain a growth mindset
• A pragmatic approach to problem solving that’s biased towards impact
• A strong sense of ownership over your work and a desire to uplevel your peers
• Passion for Alto’s mission and our company values
• Experience designing and implementing service oriented architectures

Additional Physical Job Requirements

• Read English, comprehend, and follow simple oral and written instructions.  The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.  Assessing the accuracy, neatness and thoroughness of the work assigned.
• Communicating with others to exchange information.  Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Frequent repeating motions required to operate a computer that may include the wrists, hands and/or fingers.
• Sedentary work: Sitting most of the time, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Walking and standing are required only occasionally.

Salary and Benefits

Salary Range: $172,000 - $215,000

Commission Eligible: No

Equity Eligible: Yes

Travel: Yes - Required up to 15% of the time 

Location Requirement: Employment at Alto is limited to individuals residing in the following states: Washington, California, Nevada, Colorado, Texas, and New York.

Employment Requirement:Applicants must be authorized to work for any employer in the U.S.  At this time, Alto is unable to sponsor or take over sponsorship of an employment Visa.

Benefits: Full-time: Medical, Dental, Vision, 401(k), Group Life, AD&D, Employer paid STD/LTD, generous PTO and parental leave.  

Application Deadline:May 27th, 2024

#LI-Remote

​​About the Role:

We're looking for a savvy and experienced Senior Analytics Engineerto build seamless data products in collaboration with our data engineering, analytics, engineering, business, and product management teams.

You Will:

• Take the data products to the next level by developing scalable data models 
• Manage transformations of data after load of raw data through both technical processes and business logic
• Create an inventory of the data sources and documents needed to implement self-service analytics
• Define quality standards of the data and partner with the analytics team to define minimum acceptance criteria for the data sources
• Data cataloging & documentation of the data sources
• Regularly meet with business partners and analytics teams to understand and solve data needs, short-term and medium-term
• Build trust with internal stakeholders to encourage data-driven decision-making
• Work with all organizations to continually grow the value of our data products by onboarding new data from our backend and 3rd party systems

You Have:

• 5+ years of experience with SQL, preferably for data transformation or analytical use cases
• 4+ years of experience building scalable data models for analytical and BI purposes
• 3+ years solid experience with dbt
• Mastery of data warehouse methodologies and techniques from transactional databases to dimensional data modeling, to wide denormalized data marts
• Solid experience with BI tools like Tableau and Looker
• Experience using version control (command-line, Git)
• Familiarity with one of the data warehouses like Google Big Query, Snowflake, Redshift, Databricks
• Domain expertise in one or more of the Finance, Product, Marketing, Operations, Customer Experience
• Demonstrated experience engaging and influencing senior leaders across functions, including an ability to communicate effectively with both business and technical teams
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations to drive actions
• Ability to articulate vision, mission, and objectives, and change the narrative appropriate to the audience

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

#LI-Remote

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone tojoin us on our exciting scale up journey and be a part of something special. We want passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale. 

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 120 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.

Our offices are in London - UK, Sofia - Bulgaria, Belgrade - Serbia and Hyderabad - India, where our teams are dedicated to our small business members; revolutionising business banking for SMEs. 

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What we’re looking for:

We’re looking for an experienced Backend Engineer with excellent programming skills and a passion for developing applications or improving existing ones, we would like to meet you. 

As an Engineer at Tide, you’ll report directly to the People Manager and Staff Engineer (Functional) and work in a team of highly skilled Engineers.

You’ll work closely with our tech team to ensure system consistency and improve user experience. Ultimately, you should be able to develop and maintain functional and stable web applications to meet both the company’s and our customer’s needs.

We work in an agile fashion, small cross functional squads,  grouped under common domains owning the full lifecycle of some microservices in Tide’s service catalogue.

You’ll bring new ideas, and become an integral part of the process of continuously improving our product.  Outside of working in your squad you will discuss technical challenges, in our differentCommunities of Practice.

Our stack includes - Python, AWS (including Lambda, Fargate, EKS, SQS, SNS, SES and S3), Postgres, Google BigQuery, Terraform and Sentry.

As a Senior Python Engineer you’ll be: 

• Defining, owning and maintaining the services your team owns from our service catalogue that fall in one of our domains (you design it, you build it, you run it, you scale it globally)
• Working with the product team to select technology partners
• Work with backend engineers across multiple agile teams carefully dividing your time between design/refinement, implementation and mentoring other team members
• Regularly aligning your team’s vision and roadmap with the target architecture within your domain and to ensure the success of complex multi domain initiatives 
• Working closely with product owners, mobile & web engineers, data scientist and other business members to translate requirements into well-engineered solutions
• Making key contributions to our Community of Practice. You will apply your extensive experience on our problem domain and existing guidelines to become a true beacon of best practices among your fellow engineers 
• Career progression is as important to us as it is for you, and we, therefore, have put in place a Tide Growth Framework to guide you. With our expanding teams and business, we will encourage you to outgrow your initial responsibilities, if you so desire

What makes you a great fit: 

• Proven work experience as a Python Developer (working with this as a primary language)
• Basic understanding of software engineering fundamentals (SOLID, ACID, Testing)
• Hands-on experience with AWS and frameworks such as: Django, FastAPI and Flask
• Extensive experience integrating with or creating REST APIs
• (Desirable) Experience working with event driven microservice or message queues
• (Desirable) An understanding of Salesforce integrations
• Experience working in Scrum and following Agile development practises
• Teamwork skills with a problem-solving attitude
• You’re passionate about learning every day and sharing your knowledge and experience every day
• Genuinely excited about supporting small businesses, in the UK and in global markets

What you’ll get in return: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

• Competitive salary 
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 25 Annual leaves
• Family & Friendly Leaves

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

As Lead Identity Platform Engineer, you will have the opportunity to help modernize the identity and access management systems and tools used for our commercial platforms and services at 84.51°. We are looking for a knowledgeable, creative identity engineer that can lead and participate in architectural discussions, use their subject matter expertise in identity and access management to make recommendations for our authentication and authorization systems, and ultimately plan and implement solutions with other identity and shared commercial technology engineers. This position will contribute to the design and implementation of authentication and authorization for our web application ecosystem, providing best practices for our developers, and will support identity initiatives related to our API products.

RESPONSIBILITIES

Take ownership of and drive delivery of authentication and authorization solutions across our commercial web application ecosystem by:

• Leading design and development of identity solutions using a combination of off the shelf tools and homegrown applications
• Participating in architectural discussions related to authentication and authorization
• Contributing to our identity systems as a developer, building prototypes, and evaluating open source and commercial products
• Enabling and supporting engineering initiatives related to API authentication and authorization
• Acting as an identity subject matter expert and resource for other engineers and stakeholders at 84.51°
  
  

QUALIFICATIONS

• Bachelor’s degree in Computer Science or related program, or commensurate work experience
• 3+ years of experience implementing authentication and authorization solutions for commercial applications and/or intranet/business to business systems in an enterprise
• In-depth knowledge of full-stack web application architecture and current best practices for implementing authentication and authorization for web applications (Spring Boot+ Angular) and APIs
• Proficiency in current frameworks, specifications, topics and trends within the identity field or related to identity security, including OAuth2.0/OpenID Connect, SAML, JOSE (JWT/JWK), etc.
• 2+ years implementing and integrating on-premise and cloud-based identity providers such as Okta, Azure B2C, Keycloak, Identity Server, etc. and directory systems such as AD LDS/LDAP, Azure AD/Entra ID, etc.
• Experience with Object-Oriented programming in Java (especially using Spring Boot); enough experience to provide model auth-n/auth-z implementations for developers to follow, develop proofs-of-concepts, and contribute to libraries and backend service code
• Proficiency with standard authorization models such as RBAC, ABAC, and ReBAC
• Familiarity with policy information, enforcement, and decision systems such as Open Policy Agent, OpenFGA, Topaz, etc.
• Experience working with API gateways and an understanding of how they work and fit into an enterprise environment
• Proficient using RESTful APIs
• Familiarity with additional web (Javascript, Python, Go, etc.) and scripting (PowerShell, etc. ) languages preferred
• Experience with infrastructure-as-code via Terraform preferred
• Comfortable performing version control in GIT and GitHub
• Understanding of CI/CD
• Understanding of non-functional qualities of application maintenance such as monitoring, logging, and alerting in tools like Datadog

Important: We are unable to sponsor or take over sponsorship of an employment Visa at this time for this position. Applicants must be authorized to work for ANY employer in the U.S. 

This position is OPEN to candidates seeking Fully Remote / WFH Opportunities who have a permanent residence in the United States. 

#LI_DOLF

Split is dedicated to empowering the world's product decisions, facilitating engineering and product teams to release features rapidly and securely. As a Backend Software Engineer, you will play a crucial role in building our CORE platform. This includes leading feature development for Split’s backend stack, designing and implementing APIs, and optimizing code for scalability, speed, and stability. Key technologies in our stack include Java, GoLang, MongoDB, Kafka, Redis, among others. This position will be a hybrid role with 2 days per week in the Redwood City, CA office. 

We believe in learning and development. We encourage you to apply even if you are uncertain about a few requirements.

We Value the Journey: Your Days at Split

We make the most of every day acting with urgency and determination. 

• Collaborate with a geographically distributed team of software engineers, product managers, and designers to develop services enabling swift and secure feature releases for customers.
• Actively contribute to evolving our product by suggesting ideas and solutions to enhance functionality and user experience, and implementing them effectively.
• Evaluate new technologies and methodologies to enhance our codebase and conventions.
• Innovate ways to optimize service performance.
• Take ownership of service operations in production, including participating in on-call rotations.
• Conduct regular code reviews, pair programming sessions, and collaborative design workshops.
• Contribute to product reviews and team meetings, offering technical expertise to scope, estimate, and prioritize work.

We Believe in Bold: About You

Experimentation is core to our culture – let’s iterate til’ we win. 

• Over 5 years of professional software engineering experience.
• Proficient in written and verbal communication.
• Strong problem-solving skills.
• Team player mindset.
• Deep understanding of data structures and computer science fundamentals.
• Possess a growth mindset with a keen interest in career development.
• Prioritize clean and modular code and demonstrate a commitment to adopting software development best practices for efficient teamwork and continuous delivery.

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app and Tile tracking devices empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 66 million monthly active users (MAU) across more than 150 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends that basically are family). 

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US and Canada) regardless of any specified location above. 

About the Job

We are seeking a talented and experienced Web Engineering Manager to lead our web development teams for life 360 and Tile e-commerce web portal. As the Web Engineering Manager, you will be responsible for overseeing the design, development, and maintenance of our web platforms, ensuring they are performant, scalable, and user-friendly. You will work closely with cross-functional teams to drive innovation, deliver high-quality products, and elevate the overall web experience for our users.

For candidates based in the US, the salary range for this position is 180,000 to 255,000 USD. For candidates based out of Canada, the salary range for this position is 190,000 to 245,000 CAD. We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Lead and mentor a team of web developers, providing guidance, support, and technical expertise to foster a culture of collaboration, innovation, and excellence.
• Define and execute the technical roadmap for our web platforms, aligning with business goals and strategic initiatives.
• Collaborate with product managers, designers, and stakeholders to translate business requirements into technical solutions, user stories, and project plans.
• Drive the adoption of best practices, coding standards, and development methodologies to ensure the delivery of high-quality, maintainable code.
• Oversee the implementation of responsive web designs, ensuring compatibility across browsers, devices, and screen sizes.
• Manage the full software development lifecycle, from planning and estimation to development, testing, deployment, and maintenance.
• Continuously monitor and optimize web performance, scalability, and reliability, identifying areas for improvement and implementing solutions to enhance user experience.
• Stay current with emerging technologies, trends, and industry developments, evaluating their potential impact on our web platforms and recommending innovative solutions.
• Foster a culture of continuous learning and professional development within the web engineering team, encouraging knowledge sharing, skill-building, and career growth opportunities.

What We’re Looking For

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• At least 2 years in a leadership or management role with at least 6 years of experience in web development. 
• Proven track record of successfully leading and managing high-performing web development teams in fast-paced, agile environments.
• Strong technical proficiency in web technologies, including HTML, CSS, JavaScript, and modern frontend frameworks (e.g., React, Angular, Vue.js).
• Experience with backend technologies and frameworks (e.g., Node.js, Django, Ruby on Rails) is a plus.
• Deep understanding of web architecture, design patterns, and best practices for building scalable, performant, and secure web applications.
• Excellent communication skills, with the ability to articulate technical concepts and collaborate effectively with cross-functional teams.
• Strong problem-solving skills, with a focus on driving results, overcoming challenges, and delivering impactful solutions.
• Passion for technology, innovation, and continuous improvement, with a commitment to staying current with emerging trends and advancements in web development.

Why Join Us

• Opportunity to work with cutting-edge technologies and make a meaningful impact on the lives of millions of users worldwide.
• Dynamic and collaborative work environment with talented and passionate team members who are dedicated to driving innovation and excellence.
• Competitive compensation package, including salary, bonus, equity, and comprehensive benefits.
• Career growth and development opportunities, with access to training programs, mentorship, and leadership coaching.
• Flexible work arrangements, including remote work options and a healthy work-life balance.

If you are a visionary leader with a passion for web development and a drive to make a difference, we want to hear from you! Apply now to join our team and help shape the future of web engineering at Life360.com and Tile.com.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for US employees). We offer supplemental plans for medical and dental for Canadian employees
• 401(k) plan with company matching program in the US and RRSP with DPSP plan for Canadian employees
• Employee Assistance Program (EAP) for mental wellness.
• Flexible PTO and 12 company wide days off throughout the year
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle

Life360 Values

Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference 

• Be a Good Person - We have a team of high integrity people you can trust. 
• Be Direct With Respect - We communicate directly, even when it’s hard.
• Members Before Metrics - We focus on building an exceptional experience for families. 
• High Intensity High Impact - We do whatever it takes to get the job done. 

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

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About JWP:

JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video player, JWP has evolved into the premier force driving digital video for businesses worldwide. With a rich legacy of pioneering video technology, JWP customers currently generate 8 billion video impressions/month and 5 billion minutes of videos watched/month. At JWP, everyone shares a passion for revolutionizing the digital video landscape. If you are ready to be a part of a dynamic and collaborative team then join us in shaping the future of video! 

The Data Engineering Team: 

At JWP, our data team is a dynamic and innovative team, managing the data lifecycle, from ingestion to processing and analysis, touching every corner of our thriving business ecosystem. Engineers on the team play a pivotal role in shaping the company's direction by making key decisions about our infrastructure, technology stack, and implementation strategies. 

The Opportunity: 

As a Senior Data Engineer, you will:

• Contribute to the development of distributed batch and real-time data infrastructure.
• Mentor and work closely with junior engineers on the team. 
• Perform code reviews with peers. 
• Lead small to medium sized projects, documenting and ticket writing the projects. 
• Collaborate closely with Product Managers, Analysts, and cross-functional teams to gather insights and drive innovation in data products. 

Requirements for the role:

• Minimum 5+ years of backend engineering experience with a passionate interest for big data.
• Expertise with Python or Java and SQL. 
• Familiarity with Kafka
• Experience with a range of datastores, from relational to key-value to document
• Demonstrate humility, empathy, and a collaborative spirit that fuels team success. 

Bonus Points:

• Data engineering experience, specifically with data modeling, warehousing and building ETL pipelines
• Familiarity with AWS - in particular, EC2, S3, RDS, and EMR
• Familiarity with Snowflake
• Familiarity with Elasticsearch
• Familiarity with data processing tools like Hadoop, Spark, Kafka, and Flink
• Experience with Docker, Kubernetes, and application monitoring tools
• Experience and/or training with agile methodologies
• Familiarity with Airflow for task and dependency management

Perks of being at JWP, United States

Our goal is to take care of you and ensure you will be successful in your new role. Your success is our success! 

As a full time employee, you will qualify for:

• Private Medical, Vision and Dental Coverage for you and your family
• Unlimited Paid Time Off
• Stock Options Purchase Program
• Quarterly and Annual Team Events
• Professional Career Development Program and Career Development Progression
• New Employee Home Office Setup Stipend
• Monthly Connectivity Stipend
• Free and discounted perks through JWP's benefit partners
• Bi-Annual Hack Weeks for those who are interested in using their coding knowledge
• Fireside chats with individuals throughout JWP

*Benefits are subject to location and can change at the discretion of the Company. 

Check out our social channels:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

As a Customer Response Specialist, you'll be responsible for promptly addressing customer inquiries and concerns via phone, email, web messaging, or alternate channels. Your primary goal will be to provide exceptional customer service by resolving issues efficiently and ensuring a positive customer experience. This role involves using various software systems to access customer accounts, monitor and diagnose customer-specific alerts, document interactions, and escalate complex issues when necessary. Success in this position requires strong interpersonal skills, empathy, and the ability to adapt to different organizational and customer needs. In this role, you'll collaborate closely with the Network Operations Center (NOC), Technical Support, and Engineering teams to manage incidents and resolve complex issues efficiently. You'll serve as a liaison between customers and internal teams, facilitating clear communication and updates on issue resolution progress.

You will: 

• Correctly prioritizing cases in real-time based on existing definitions
• Identify and effectively manage crisis scenarios, including high-priority issues
• Performing customer-facing incident management responsibilities 
• Managing break/lunch assignments to ensure adequate coverage
• Effectively leveraging team members to meet SLAs in times of high volumes to minimize missed support opportunities
• Promoting high NPS
• Being the technical and soft skills lead, ensuring that established processes and procedures are followed
• Promoting effective communication between team members
• The Point of Contact for internal customer questions
• Answering web messaging conversations and phone calls from customers, and managing inquiries from internal teams
• Monitoring, diagnosing, and proactively communicating customer-specific alerts internally and externally

You should be an expert in:

• Communicating effectively with customers regardless of their English proficiency or technical skills
• Prioritizing competing inquiries to ensure all customers are serviced according to established SLAs
• Simplifying technical information for easy understanding
• Applying a proactive and analytical mindset to question and improve established processes and procedures
• Naturally curious about exploring technical challenges and solutions
• Demonstrating competent knowledge of HTML and CSS
• Troubleshooting REST/SOAP APIs
• Applying networking knowledge including IP addresses, firewalls, and web filters
• Using browser-based tools to troubleshoot reported issues - cache, cookies, and network tab/dev tools
• Diagnosing issues using log analytics and monitoring tools
• Additional skills (Plus): SQL for reading and writing queries
• Additional skills (Plus): Troubleshooting in Javascript

You have:

• 3+ years of experience in a technical role, support preferred
• Obsession with providing an exceptional customer experience
• Ability and willingness to work in shifts in a 24x7 operation, including nights, weekends, and holidays
• Displays a calm demeanor in critical situations
• Ability to work independently
• Excellent English language in written and spoken communication skills
• Hands-on experience with front and backend application support
• Candidate MUST be located in Bulgaria

Benefits:

• Health: medical, dental, and vision
• Time away: 28 vacation days
• Development: Native AI learning
• Additional: Food Vouchers, monthly phone and internet allowance.
• #LI-Remote

Why you’ll love working here: 

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The team at Sponge has built a global reputation for pushing boundaries on what is possible in the digital learning space.  From international organisations focused on global change to companies whose products you probably use every day, we design learning applications that are effective, engaging and focused on making a difference to the lives of all our learners.  

As a Senior Software Engineer at Sponge, you will be working within a cross-functional agile team of product, engineering and DevOps. While this role will primarily focus on backend development, it’s important to have a firm grasp of the full stack and how things work end-to-end across the applications.  

So, what do our Senior Software Engineers do?  

The role is part of the Product and Engineering team, reporting to the Lead Software Engineer. The software engineers work as part of a team on a number of eLearning applications in the portfolio, with the major one being our learning management platform.  

You will be proactively shaping the engineering roadmap, evolve the way we develop and help take engineering to the next level, with focus on accelerating delivery, grow adoption of best practices, improve quality, and all with an enthusiastic and practical attitude.  

Technologies we work with:  

• Python, using frameworks including Django and FastAPI 
• Postgres , Redis,  
• Sentry, Grafana  
• Docker, Kubernetes  
• Terraform 
• AWS/GCP 
• GitHub 
• Linux (Debian/Alpine preferable)  
• Build pipelines (GitHub Actions)  

We’re looking for people who have experience with:  

• At least 5 years of proven experience as a Python developer  
• Django, Flask or similar frameworks  
• Continuous integration and deployment tools and techniques  
• Designing, planning and leading development on sets of related stories
• Writing clean, testable, maintainable code
• Designing and development of RESTFul APIs
• Performance tuning and optimisation
• Designing and using relational databases to store and query complex data
• Handling large datasets and designing for scalability
• Finding ways to improve system robustness, resilience and stability  

We’re looking for people who can demonstrate:  

• Logical thinking and problem solving  
• Aptitude and keenness to learn new tech and processes  
• Good communication skills (written and verbal) to work as part of a close-knit team  
• Willingness to coach and mentor more junior colleagues  
• Ability to constructively peer review other people’s code  
• Understanding of the importance of security and how to engineer secure systems  
• Ability to understand whole systems and how their various parts fit together  
• User-centric design  

Qualifications needed:  

Minimum of Bachelor's degree in computer science, software engineering, or related field.  

What we will give you:  

Our software engineering teams are crucial to the work we do at Sponge, so what would you get in return for joining them? You would have the opportunity to work for a forward-thinking company focused on success, well-being and career development. The opportunity to work with and learn from a team of exceptionally talented people whist working in a supportive and creative environment.  

Location  - Hybrid and Remote opportunities available for this role.

Our new headquarters is in the Bristol area (The Paintworks) we offer flexible working hours, and there are remote and hybrid options for this position to suit your preferences.

We offer a mix of home and office working because we believe both are necessary for a high performing team. We know you need some time to concentrate and avoid constant commuting, so homeworking is essential and we are happy to tailor this to suit the individual offering hybrid or remote working options.

We currently have main offices in the UK in Bristol  and in Europe in Berlin and Brussels.

Be you, with us!  

At Sponge, we are all different. And that’s what makes us great! We hire talented people with different and diverse backgrounds, stories, and perspectives not just because it’s the right thing to do, but because it makes us stronger.   

We are actively working and committed to increasing diversity in our teams and management positions. It’s our ambition to create an inclusive environment where we can all be ourselves together.   

What’s next?  

If this sounds like you, then you’re on your way to joining a forward-thinking industry leader and a team of like-minded, exceptionally talented people. Simply send us your CV, and we will be in touch.  

We can’t wait to hear from you!