Position Overview:

As a Senior Advertising Sales Executive, you will play a pivotal role in driving advertising revenue by forging strategic partnerships with companies looking to reach our highly engaged gaming audience. Leveraging your expertise in sales and the Philippines market, you will identify opportunities to monetize our gaming events by offering brands targeted advertising campaigns.

Job Details:

• Work from Home
• Monday to Friday | 9 PM to 6 AM Manila Time
• *Following PH Holidays

Responsibilities:

• Develop and implement sales strategies to generate advertising revenue for the client’s gaming events.
• Identify and prospect potential advertising partners, including companies, brands, and agencies, to promote their products and services to our gaming audience.
• Create customized advertising packages and proposals tailored to the needs and objectives of potential clients, highlighting the unique opportunities available through our gaming events.
• Lead negotiations and contract discussions with advertising partners, ensuring mutually beneficial agreements that maximize revenue for the client.
• Collaborate with internal teams, including marketing and event management, to ensure seamless execution of advertising campaigns and deliverables.
• Stay abreast of industry trends and market dynamics to identify new advertising opportunities and maintain a competitive edge in the gaming market.
• Provide regular reporting and analysis of advertising sales performance, market trends, and client feedback to inform strategic decision-making and optimize sales efforts.
• Lead generation to identify and cultivate new leads for advertising partnerships.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven track record of success in advertising sales, with at least 3-5 years of experience in a senior sales role, experience in the gaming industry is nice to have.
• Deep understanding of the Philippine advertising landscape, including key players, market trends, and regulatory environment.
• A strong network of contacts within the advertising industry, including agencies, brands, and advertisers.
• Excellent communication, negotiation, and presentation skills, with the ability to articulate the value proposition of the client’s advertising opportunities effectively.
• Results-oriented mindset with a demonstrated ability to meet and exceed sales targets in a fast-paced, dynamic environment.
• Passion for gaming and a keen interest in staying abreast of developments in the gaming industry.
• Strong team player with a history of effectiveness in collaborative work.

Summary:

The Service Desk Dispatcher is responsible for receiving tickets sent in from our clients via email. You will categorize the tickets properly within our ticketing system then you will be assigning those tickets to our Service Desk Technicians.

What’s in it for you?

-Health Insurance (HMO)

-Competitive Salary

-Expanded maternity leave up to 120 days

-Allowances

-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)

-Companywide events

-Fun & Relaxed environment

Job Details:

Service Desk Dispatcher

Eastwood Libis, QC (Work from Home)

Monday – Friday, 6 PM – 3 AM

Responsibilities:

·Act as the single point of contact to the customer for coordinating service delivery

·Manage ConnectWise calendar appointments for all technical support staff to coordinate project and support work maximizing utilization

·Pre-process service requests as they arrive through email, phone or chat, manual entry, or direct customer input

·Prioritize calls according to urgency and importance

·Creation of service tickets for technical support staff

·Tracks and manages location of all technical support staff to ensure timely recording of all support activities and the resolutions of issues.

·Monitoring the remote monitoring and management system alerts and notifications, and respond accordingly

·Communicate with clients and staff to effectively schedule service tickets

·Work collaboratively with clients, support staff, and management to avoid scheduling/prioritization issues.

·Maximize schedule efficiency and effectiveness of technical support staff

·Creates new requests from phone calls and offers technical support to resolve simple/fast requests immediately when possible/practical.

·Assign and update ticket priority levels per company standards and based upon client feedback.

·Ensure that the right resources are assigned, that they have the appropriate information, time allocated, and any other resources required to do the job

·Performs scheduling for routine pre-scheduled activity, on-demand requests, and emergency requests

·Maintaining the Dispatch Portal

·Ensures that ConnectWise calendar accurately reflects staff disposition

·Coordinate rescheduling as needed to accommodate urgent support requests

·Escalate service requests that cannot be scheduled within agreed service levels

·Report the utilization of technical support resources and successful completion of service requests to the Service Desk Manager

·Windows Desktop Support (End-user computing)

·Office 365 User Management

Qualifications:

·Minimum 2 years’ experience working in a technology solutions environment

·Excellent written and verbal communication skills

·Experience with ConnectWise (Nice to have)

·MSP Experience (Preferred)

·Strong decision-making and problem-solving abilities

·Strong interpersonal and relationship building skills

·Strong passion for customer service

·Exceptional organizational skills and the ability to handle multiple tasks concurrently.

·Ability to learn quickly in a fast-paced environment

·Proficient in English

Position Summary:

We are seeking a meticulous and process-oriented Financial Accountant to join our team. The ideal candidate will have extensive experience with QuickBooks Online and a strong understanding of accounts receivable, accounts payable, and bank reconciliation processes. This role involves managing multiple client accounts, ensuring accuracy in financial reporting, and maintaining seamless integrations between QuickBooks and third-party systems. The Financial Accountant will play a crucial role in daily transaction processing, monthly reconciliations, and client communication to support our financial operations.

Job Details:

• Work from home
• Monday to Friday | 8 PM to 5 AM Manila Time

Responsibilities:

Daily:

• Process transactions from QuickBooks bank feed by accurately matching AR and AP transactions, adding correct coding, vendor, and location details.
• Import data from subsystems into the accounting software using Excel import templates.
• Apply payments from subsystems into the accounting software.
• Batch payments into bank deposits on a daily basis.
• Monitor client bank feeds for outages and ensure daily reconciliation for bank to QuickBooks balance.
• Use Keeper to monitor tasks and communicate unknown transactions to clients for clarification.
• Update clients’ QuickBooks files based on feedback regarding unknown transactions.

Monthly:

• Reconcile bank accounts and General Ledger.
• Review the Income Statement and Balance Sheet for accuracy, conducting both horizontal and vertical analysis to identify variances.
• Reconcile AR and AP Aging reports and send overdue transaction notifications to clients through Keeper.
• Ensure accuracy between subsystems and QuickBooks by performing reconciliations.
• Send W9 requests to vendors who meet reporting thresholds.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field preferred.
• Proven experience working with QuickBooks Online, specifically managing AR and AP transactions from third-party subsystems in the bank feed.
• Strong understanding of QuickBooks bank feeds and ability to reconcile uncleared transactions.
• Comprehensive knowledge of each module within QuickBooks.
• Solid understanding of accounts receivable, accounts payable, and bank reconciliation processes, along with the monthly close process.
• Ability to manage multiple client accounts simultaneously with high accuracy and attention to detail.
• Excellent verbal and written communication skills, with the capability to interact professionally with clients and colleagues.
• Familiarity with third-party integrations and their compatibility with QuickBooks Online.
• Highly organized and self-motivated, with effective task prioritization skills.

Hubify

Position Summary:

We are seeking a meticulous and detail-oriented individual to join our clinical research department as a Data Entry Associate. This role involves managing data entry tasks, tracking research trials, assisting in invoicing pharmaceutical companies, and reconciling financial records. The ideal candidate will possess excellent communication skills, strong attention to detail, and proficiency in Excel and Airtable. While prior experience in data entry is required, familiarity with bookkeeping procedures is advantageous.

Job Details:

• Work from Home
• Monday to Friday | 9 PM to 6 AM Manila Time

Responsibilities:

• Perform data entry tasks using Excel and Airtable to maintain accurate records of research trials.
• Utilize Excel to track the progress and status of ongoing research trials.
• Assist the clinical research manager in preparing and issuing invoices to pharmaceutical companies.
• Reconcile financial transactions and ensure accuracy in receipts and expenditure records.
• Collaborate with team members to streamline data management processes and improve efficiency.

Qualifications:

• Excellent communication skills, both verbal and written.
• Exceptional attention to detail and accuracy in data entry tasks.
• Proficiency in Microsoft Excel is required; experience with Airtable is a plus.
• Prior experience in data entry is essential.
• Strong organizational skills and ability to multitask effectively.
• Familiarity with basic bookkeeping principles is advantageous.

Position Overview:

The Deal Desk Contractor will play a pivotal role within the Deal Desk team, focusing on the seamless integration of deals into clients' Salesforce and Salesforce CPQ systems. This position demands a high degree of organization, attention to detail, and comprehensive understanding of Salesforce system dynamics. Effective communication skills and the capacity to adhere to guidelines while proactively suggesting process enhancements are imperative for success in this role.

Job Details:

• Work from Home
• Monday to Friday | 8 AM to 5 PM MST or 8 AM to 5 PM CEST (Budapest, Hungary)

Responsibilities:

• Ensure the preservation of data integrity standards throughout the entire deal lifecycle, from quotation to finalization.
• Collaborate closely with Finance, Accounting, and Revenue Operations teams to guarantee the accuracy and consistency of quotas across both Salesforce and our backend financial infrastructure.
• Assume accountability for the flawless execution of Opportunity and Quote creation from newly acquired entities into Instructure's Salesforce environment.
• Meet established Service Level Agreements (SLAs) for deal entry and auditing, ensuring adherence to prescribed processes, documentation, and information accuracy.
• Identify opportunities for system and process optimization, including bug identification and gap analysis, and collaborate with Deal Desk management to effect necessary improvements.

Qualifications:

• Bachelor's Degree in Business, Finance, Accounting, Economics, or relevant field experience.
• Prior operational experience preferred.
• Exposure to SaaS or high-tech industries advantageous.
• Proficient in multitasking and prioritization.
• CRM experience required, with preference for Salesforce CRM proficiency.
• Strong interpersonal and communication skills.

Position Summary:

We are seeking a versatile individual to fulfill the role of a Bookkeeping and Team Support Specialist. This position will involve dedicating 50% of their time to month-end bookkeeping for a select group of clients, ensuring accuracy and efficiency in financial transactions. The remaining 50% will be spent supporting the Bookkeeping Lead in overseeing team performance, facilitating training, and fostering a collaborative work environment. This role requires a proactive approach to improving bookkeeping processes and supporting team members.

Job Details:

Work from home

Monday to Friday | 8 AM to 5 PM PH Time

*Following PH Holidays

Responsibilities:

Bookkeeping:

• Categorize day-to-day financial transactions using the client’s accounting software.
• Reconcile historical books by comparing categorized transactions to bank statements.
• Execute year-end adjustments to guarantee the precision of financial statements.
• Communicate with clients as necessary to resolve queries and finalize books promptly.
• Maintain "offboarding" accounts until the conclusion of clients' cancellation periods.
• Collaborate with support and accounting departments to expedite tasks efficiently.

Team Leadership:

• Facilitate the onboarding and training of new Month-End Bookkeeping team members.
• Provide ongoing support and coaching to the bookkeeping team, particularly regarding new features and tools.
• Monitor team performance and metrics, offering constructive feedback to both team members and the Bookkeeping Lead.
• Contribute to Bookkeeping Initiatives aimed at achieving team and departmental objectives.
• Motivate team members, identify training requirements, and offer coaching as needed.
• Actively listen to team members' feedback and address any issues or conflicts promptly.

Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field preferred.
• Proven experience in bookkeeping or accounting roles, with a strong understanding of financial principles and practices.
• Proficiency in using accounting software.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with clients and team members.
• Demonstrated leadership abilities, including the capacity to train, motivate, and support team members.
• Strong analytical and problem-solving skills, with the ability to reconcile discrepancies and identify areas for process improvement.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Commitment to accuracy and attention to detail, ensuring the precision of financial records and reports.
• Proactive approach to learning and adapting to new tools and technologies in the field of bookkeeping and accounting.

We are currently seeking an experienced IT Helpdesk Tier 3 Support Specialist to join our team. The successful candidate will be responsible for monitoring the support queue, evaluating incidents, and ensuring their appropriate prioritization and assignment. The role involves managing the support inbox, collaboration workspaces, databases, applications, servers, and network ecosystems. The Help Desk Tier 3 Support Specialist will also maintain test environments, development spaces, and provide proactive support through event management and monitoring activities.

What’s in it for you?

• Health Insurance (HMO)
• Competitive Salary
• Expanded maternity leave up to 120 days
• Allowances
• Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
• Companywide events
• Fun & Relaxed environment

Job Details:

• IT Helpdesk Tier 3 Support Specialist
• Eastwood Libis, QC (Work from Home)
• Work Schedule: Tuesday to Saturday | 7 AM to 4 PM
• Training Schedule: Monday to Friday | 7 PM to 4 AM (4 to 6 weeks)

Responsibilities:

• Monitor the support queue and evaluate the incidents logged, ensuring they are correctly prioritized and assigned to appropriate support resources for the fastest possible resolution.
• Provide feedback on incidents that are missing information or have been mis-assigned, contributing to continuous improvement in the support process.
• Manage and maintain the appropriate databases, applications, servers, or network ecosystems to ensure the stability and performance of the support environment.
• Maintain the support environment for building and maintaining test environments and development spaces, collaborating with other teams as needed.
• Offer proactive support through event management and other monitoring activities, identifying potential issues before they escalate and impact users.
• Collaborate with other support tiers and departments to ensure efficient resolution of incidents and effective knowledge sharing.
• Participate in the development and implementation of IT support policies, procedures, and best practices.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• A minimum of 7 years of experience in a technical support role, with at least 2 years in a Tier 3 support capacity.
• Strong knowledge of IT systems, databases, applications, servers, and network ecosystems.
• Excellent problem-solving and troubleshooting skills.
• ITIL certification or relevant experience in IT service management.
• Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
• Strong organizational and time management skills, with the ability to prioritize tasks and work under pressure.
• Detail-oriented and proactive, with a focus on continuous improvement.
• Familiarity with IT support tools and software, such as ticketing systems, remote support tools, and monitoring applications.
• Experience with various operating systems, including Windows, macOS, and Linux.
• Ability to work effectively both independently and as part of a team.
• Outgoing and Energetic with a positive attitude.

Position Summary:

Ensure accurate & timely sales invoicing, collection of payments from customers & efficient & effective resolution of customer claims.

What’s in it for you?

• Health Insurance (HMO)
• Competitive Salary
• Expanded Maternity Leave up to 120 days
• Allowances
• Paid Time Offs (Vacation leaves are convertible to cash if unused)
• Companywide Events
• Fun & Relaxed Environment

Job Details

• Hybrid Setup (3 days on-site, 2 days at home) | Bridgetowne, Pasig
• 6am to 3pm, Monday to Friday (Manila Time)

Responsibilities

• Assist the Accounts Receivable function across the company
• Ensuring payments are received to agreed terms
• Timely processing of customer remittances, deductions and claims will demonstrate your excellent time management skills
• Early identification & solving of problems is a key element of the role
• Maintenance of customer account set up including validation of credit limits & credit insurance is key
• Timely & accurate daily, weekly & monthly management reports e.g. trade debtor analysis, weekly forecasting of receipts from declined claims

Qualifications

• Bachelor's Degree in Accounting
• Stable/permanent working history
• Great communication skills
• 3+ years of experience in Accounting
• 2+ years of BPO experience
• Experience with A/R or Management accounting would be a PLUS
  

We are seeking an experienced and meticulous Senior Quantity Surveyor to join our dynamic construction team. In this pivotal role, you will be responsible for ensuring the accuracy, completeness, and cost-effectiveness of our construction projects. Your expertise will be instrumental in driving project success and maintaining strong relationships with clients, suppliers, and subcontractors.

Job Details:

• Employment Type: Full-time.
• Work setup: Remote.
• Work Schedule: Monday to Friday, 4:30 AM to 1:30 PM (Manila Time)
• Holidays: Follows official New Zealand public holidays.

Responsibilities:

• Perform quantity calculations and verifications for construction projects, ensuring accuracy and completeness.
• Participate in the quotation process, follow up on submissions, and ensure timely responses.
• Review and draft contracts, ensuring the reasonableness and completeness of terms and conditions.
• Manage the tendering process for suppliers and subcontractors, including bidding, negotiation, and contract signing.
• Prepare project material and labor lists, procure materials according to project progress and requirements, and coordinate with project management systems.
• Conduct weekly/monthly engineering quantity, material, and labor statistics, and prepare comparison tables.
• Compile weekly material and labor lists, control their reasonableness, and provide related reports.
• Issue invoices to clients, track payments, handle settlements with subcontractors, and conduct audits.
• Organize and submit CCC (Code Compliance Certificate) documents.
• Collaborate closely with the Project Manager and Supply Chain Manager to assist in quotation coordination, understand technical information, and ensure seamless project execution.

Qualifications:

• Bachelor’s degree in quantity surveying, Construction Economics, or a related field.
• Minimum of 5 years of experience as a Quantity Surveyor on construction projects.
• Prior experience working on New Zealand construction projects is highly desirable.
• Excellent mathematical, analytical, and problem-solving abilities.
• Proficiency in reading construction drawings and documents.
• Strong communication skills in English, both written and verbal.
• High attention to detail and ability to meet deadlines.
• Capable of multitasking and prioritizing in a fast-paced environment.
• Flexible, patient, and prudent approach to work.
• Proficient in MS Office, estimating software, and measurement tools.

About the client:

At Instructure (we make Canvas, the #1 educational software), our goal is to amplify potential by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to shine. And that's where you come in!

Position Summary:

We are a market-leading education technology company on the lookout for an experienced, articulate, and passionate individual to manage and maintain our technical / non-functional tender response library. You will possess a strong technical background, exceptional writing and content management skills, and the ability to drive content strategy within a technical context.

We are seeking a highly skilled Senior Technical Writerto oversee and optimize our technical proposal content, ensuring its alignment with organizational goals and effective communication to diverse audiences. The ideal candidate will possess a strong technical background and exceptional writing abilities, with the capacity to drive content strategy across topics like SaaS, security, compliance, architecture, APIs, privacy, and accessibility. Responsibilities include identifying and updating outdated content, collaborating with cross-functional teams, and serving as a technical advisor to ensure accuracy and clarity in all communications.

Job Details:

• Work from Home
• Monday to Friday | 9 AM to 6 PM or 11 AM to 8 PM Manila Time *flexible schedule
• *Following PH Regular Holidays

Responsibilities:

• Create high-quality technical content for bids and tenders, whitepapers, industry questionnaires, assessments, and technical proposals
• Work closely with subject matter experts to gather technical details and transform them into accessible, audience-appropriate content
• Craft clear, concise, and compelling responses to RFPs that address prospects’ needs and showcase our organization's strengths
• Research, verify, and test technical concepts and functionality to ensure the messaging is accurate
• Maintain a large content library that houses gold standard, up-to-date, reusable, and accessible technical and non-functional (e.g. performance, security, reliability, scalability, usability, and accessibility) proposal content
• Own content review cycles and manage input from various stakeholders to ensure all content is accurate, clear, coherent, and compliant with internal guidelines
• Ensure consistency in messaging and branding throughout all content
• Work independently in an at-home/in-office setting while contributing to a diverse, highly collaborative global team that values innovation, creativity, and quality
• Stay informed about emerging technologies and industry trends, integrating relevant insights into technical content strategies
• Participate in other projects and contribute ideas as we continuously improve and innovate

Qualifications:

• Minimum 3-6 years experience in technical writing or a related role
• Expertise and/or experience in SaaS applications, back-end cloud architecture, and related fields such as security, privacy, compliance, scalability, and accessibility
• Exceptional writing and editing skills, with the ability to convey complex technical information in a clear and concise manner
• Familiarity with technical documentation tools and platforms
• Expertise in a technical field such as computer science, engineering, or a related discipline
• Business- or native-level English proficiency. (TOEFL/BULAT or other certification a plus)
• Bachelor’s/ College degree or other comparable certification
• Strong project management skills, with the ability to manage multiple technical content projects simultaneously
• Ability to get hands-on in the technical details and test, confirm, and verify technical information for yourself
• Nice to have: familiarity with AWS, JavaScript, APIs, JSON, Encryption

Position Summary:

As a Sr. Financial Analyst, you will play a crucial role in driving the financial success of the company by providing expert analysis and insights. You will leverage your strong understanding of financial concepts and practices, as well as your proficiency in data analysis tools and software, to identify and explain financial variances and trends. You will work closely with senior management and executive teams across all business portfolios to provide actionable recommendations for improving financial performance. You will also be responsible for ensuring compliance with financial regulations and accounting standards. This is an exciting opportunity to make a significant impact on the organization's financial outcomes.

Job Details:

Work from home

Monday to Friday | 8 AM to 5 PM Manila Time

Responsibilities:

• Provide and interpret financial information to operations leadership and corporate departmental senior management internally and externally, to understand and explain variances to the executive team
• Prepare, review, and analyze monthly, quarterly, and annual actual-to-budget/forecast variance analysis reports, as well as Board of Directors, Monthly Business Review, and Monthly Forecast management presentations
• Communicate effectively with internal teams and external stakeholders to ensure accurate and timely financial information is being shared
• Assist with coordination of the annual budget process and periodic forecasting, as well as consolidate financial projections and prepare account reconciliations
• Complete month-end tasks including, but not limited to preparing journal entries, generating preliminary and final financial reports (Balance Sheet, Profit and Loss, and Statement of Cash Flow) in various formats as requested by clients
• Involved in special projects aimed at process improvement and cost reduction across the organization
• Assist clients in the preparation of annual budgets and other projects, processes, or tasks as assigned by senior-level management.

Qualifications:

• CPA Preferred
• 5-7 years of experience and a solid understanding of financial measurement concepts and practices
• Strong GAAP knowledge
• High-level proficiency with other Microsoft Office applications
• Experience and comfort working with financial systems required
• Experience using QuickBooks Online and/or Desktop, NetSuite, Accounting Seed (Financial Force), and reporting from a data warehouse Preferred
• Experience with Fathom Financial Reporting Software and/or PowerBI Preferred, but not required
• Experience with working in a multi-client environment

Position Summary:

The primary responsibility of the Medical Billing Specialist is to assist our clients in collecting payments from the insurance companies for the medical services rendered to their patients. Secondary responsibilities may include charge entry, payment posting, and customer service.

Job Details:

Medical Billing Specialist

Work from home

Monday to Friday| 8 AM to 5 PM (EST)

Responsibilities:

• Creating batches and post-received payments.
• Identifying underpayments and preparing documents for appeals.
• Code claims accordingly with CPT and ICD 10s codes.
• Post charges to create a claim and submit it to our clearinghouses.
• Review or update claims corrections and upload required documents in our clearinghouse portals.
• Contact patients, providers, and payers to check eligibility, pre-cert, or follow up on claims/appeals.
• Perform other duties assigned by the management.

Qualifications:

• At least 2 years’ Experience in a similar role.
• Effective oral and written communication skills
• Knowledge of medical billing codes, including CPT, claims modifiers, and ICD-10 diagnosis coding.
• Familiarity with Revenue Cycle Management (RCM) systems, Practice Management Systems (PMS), and tools.
• Understanding of different types of insurance coverages and claims, including Health, Workers' Comp, and Auto
• Ability to read and interpret EOBs (Explanation of Benefits)
• Experience with coordinating with insurance companies.
• Strong adaptability and ability to learn quickly.
• Proven efficiency and punctuality in completing tasks.

Job Summary:

We are on the lookout for a seasonedPR & Rewards Specialist to enrich our marketing department. This role is crucial for shaping and maintaining the public image of Sourcefit, managing all aspects of our public relations strategy, and leading our corporate social responsibility (CSR) efforts. This full-time, senior-level position offers the opportunity to drive Sourcefit’s narrative in the market, ensuring alignment with our culture, values, and business objectives. The PR Manager will play a pivotal role in fostering positive relations with the media, stakeholders, and the community, enhancing our brand visibility and reputation.

Job Details:

• Hybrid Setup
• Thursday: On-site (or as needed for events and functions)
• Monday to Friday (except Thursday): Remote | 10 AM to 7 PM Manila time
• *Following PH holidays

Responsibilities

• Develop and implement comprehensive PR strategies that align with Sourcefit’s goals, brand identity, and market positioning.
• Lead and manage CSR initiatives, ensuring they reflect Sourcefit’s commitment to social responsibility and community engagement.
• Build and maintain strong relationships with media outlets, influencers, and industry professionals to maximize positive coverage.
• Manage crisis communication plans and respond to PR issues promptly and strategically, mitigating potential negative impacts on the company’s reputation.
• Collaborate with the Events Manager to work on our messaging, PR

Objectives, and expected outcomes:

• Oversee the creation of PR content, including press releases, speeches, and articles, ensuring consistency with our brand voice and messaging.
• Analyze PR campaign outcomes and media coverage, reporting on effectiveness and making data-driven recommendations for future strategies.
• Stay updated on industry trends, competitor PR activities, and market changes to maintain a competitive edge.
• Collaborate with marketing, sales, and other departments to ensure a unified and cohesive approach to public relations and branding.
• Any other relevant tasks as assigned by the Marketing Director.

Qualifications:

• Bachelor’s degree in Public Relations, Communications, Marketing, or a related field.
• At least 5 years of experience in public relations, with a strong preference for candidates with a background in BPO, Service, or SaaS industries.
• Proven track record of designing and executing successful PR campaigns and initiatives.
• Exceptional communication and interpersonal skills, with the ability to engage and influence various audiences.
• Strong network of media and industry contacts.
• Strategic thinker with excellent analytical and problem-solving abilities.
• Highly organized, with the capacity to manage multiple projects and deadlines efficiently.
• Experience in managing CSR initiatives and a solid understanding of corporate social responsibility principles.
• Ability to work flexibly and adapt to changing priorities.

Position Summary:

We are currently in search of a dedicated paralegal to enrich our team of legal drafters. In this role, you will play a pivotal part in our practice by meticulously preparing essential legal documents such as demand letters, complaints, temporary restraining orders (TROs), and Private Attorneys General Act (PAGA) letters.

Job Details:

Work from Home

Monday to Friday | 11 PM to 8 AM Philippine Time

Responsibilities:

• Skillfully prepare a variety of legal documents including demand letters, complaints, TROs, PAGA letters, and other pertinent documents as requested by our team of lawyers.
• Ensure accuracy, completeness, and adherence to legal requirements in all drafted documents.
• Collaborate effectively with attorneys and other team members to gather necessary information and materials for document preparation.
• Maintain organized records of all drafted documents and associated correspondence.
• Assist with other administrative tasks as needed to support the efficiency of the legal drafting process.

Qualifications:

• Bachelor’s degree with a focus on legal studies, including the completion of 24 units in legal coursework, or possess a law degree.
• Alternatively, a bachelor’s degree in any field coupled with a minimum of 1 year of experience working for a licensed attorney in California.
• Proficient written and verbal communication skills in English, with a keen eye for detail and accuracy.
• Demonstrated experience in drafting various legal documents with precision and efficiency.
• Exceptional organizational abilities and adeptness at multitasking in a fast-paced environment.
• Team player mentality with the ability to collaborate effectively with colleagues at all levels.
• Strong background in legal research and fact-checking methodologies to ensure the validity and reliability of information.

We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.

Job Details:

Customer Success Specialist

Eastwood, Quezon City (Work from home)

Mondays to Fridays | Night Shift

*Following Philippine Holidays

Responsibilities:

● Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.

● Learn the systems end-to-end to support customers with their issues and product requirements.

● Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.

● Provide Tier 1 Customer Support with understanding and empathy to system issues

● Submitting tickets and tracking utilizing salesforce our CRM platform

● Execute daily customer support operations including responding to questions and following up on reported issues

● Continuously supporting clients throughout the onboarding process

● Building and maintaining strong relationships with clients

● Hardware and software troubleshooting

● Creating internal/client-facing on-boarding and support material

● Develop and apply testing processes for new and existing products to meet client needs

Qualifications:

● At least 2 years of experience in a technical or support-related role

● Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related

● Fluent English speaker and writer

● Strong knowledge in IoT

● Strong Customer Service skills

● Systematic and methodical approach to troubleshooting issues

● Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset

Summary:

The Sourcing Associate plays a critical role in our talent acquisition process. This entails utilizing a variety of recruitment channels to identify and connect with potential candidates, ensuring they are not only qualified for the role but also a tailored fit. You will work closely with Recruiters to expedite the hiring process, maintain a robust pipeline of candidates, and contribute to the efficiency of our talent identification process for future positions.

What’s in it for you?

• Health Insurance (HMO)
• Expanded maternity leave up to 120 days
• Paid Time Offs
• Companywide events
• Fun & Relaxed environment

Job Details:

Position: Sourcing Associate

Location: Eastwood Libis, QC (Work from home until further notice)

Possible Shifts:

Monday to Friday | 9 AM to 6 PM

Monday to Friday | 12 PM to 9 PM

Responsibilities:

• Utilize various recruitment channels (Jobstreet, Monster, Facebook, LinkedIn, social media, etc.) to proactively source and connect with potential candidates.
• Calling out candidates and conducting initial screenings tailored to the role, ensuring candidates are an excellent fit for the position.
• Review candidate resumes to assess their qualifications and endorses qualified applicants to the Recruiters.
• Format resumes for client submittal or benchmarking.
• Maintain regular follow-ups with candidates.
• Send emails to candidates as part of the initial screening process.
• Develop and nurture a network of highly qualified candidates and maintain a pipeline for various positions.
• Upload candidate resumes in the Applicant Tracking System.
• Ensure that the status of jobs and candidate information in the Applicant Tracking System is consistently updated.
• Generate and send daily and weekly reports on sourcing and screening activities.
• Perform other ad hoc tasks as required to support the recruitment process.
  

Qualifications:

• Bachelor's degree in Human Resources or a related field.
• Preferably with at least 6 months of experience in a similar role including callouts to potential candidates. Fresh graduates are welcome to apply.
• Strong English communication skills.
• Familiarity with social networks, professional sites, and job boards.
• Highly collaborative and able to work effectively in a team.
• Excellent time management skills.
• Sophisticated and professional demeanor.
• Smart and adaptable to changing recruitment needs.

We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you.

Job Details:

Systems Engineer T3

Work from Home

Training Schedule: Monday – Friday, 8 PM – 5 AM (2 weeks)

Work Schedule: Tuesday – Saturday, 3:30 AM – 12:30 PM

Internet speed: Atleast 25 MBPS

Responsibilities:

• Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems.

• Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments.

• Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed.

• Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs.

• Maintain up-to-date documentation of clients' IT systems and infrastructure.

• Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction.

• Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems.

Qualifications:

• Minimum 4 years’ experience in the following:

-Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support

-Cisco Switching/VLAN/Routing/Firewalling Support

-Server Hardware Technologies (CPU/RAID/SCSI) Support

-Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support

• Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+

• Server Operating Systems

-Installation, configuration, and troubleshooting

-Configure file, print, and remote access services

-Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup

• Enterprise Email support of Microsoft Exchange/Exchange Online.

• Configuration and troubleshooting of the following:

-Hyper-V and VMware

-SAN Architecture

-Internal/External DNS

-Remote Desktop Services

• Advanced Configuration and Troubleshooting of Network Infrastructure including:

-VoIP

-Layer 2/3 Switches

-Routers

-Firewall

• Working Knowledge of Microsoft SQL Server

• Working Knowledge of Wireless Technologies

• Other Preferred Technical Knowledge

-Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity.

-Understanding of the relationship between switches, patch panels, and connecting nodes to a network

-Understanding of High Availability / Load Balancing solutions

Job Description

The Technical QAis responsible for reviewing quality specifications and technical design documents to provide timely and meaningful feedback. You are also expected to create detailed and well structured test plans and test cases.

What’s in it for you?
-Health Insurance (HMO)
-Competitive Salary
-Expanded maternity leave up to 120 days
-Expanded paternity leave up to 30 days
-Allowances
-Paid Time offs (Vacation Leaves Are Convertible to cash if unused)
-Companywide events
-Fun & Relaxed environment

Job Details:
Technical QA
Eastwood Libis QC
Monday to Friday | 11 AM to 8 PM (Work From until further notice)

Responsibilities:
• GAP Analysis
• Conduct sanity testing on the current version of the system, then create JIRA cards based on Gap Analysis
• Verify the backlogs based on the raised JIRA cards
• Define severity of backlogs and address priority based on the deadlines/timeline given
• Give a projection of the effort needed to accomplish testing of backlogs
• Create test cases based on the client specification
• Verify JIRA cards ready for QA, then tag them accordingly based on the test results, linking the JIRA cards to test cases
• Conduct Sanity Testing on live environment to verify that the fixes/changes were deployed properly
• API Testing

Qualifications:
• 5 years’ experience in a Technical QA Role• Experience with Automation Testing
• Experience with API Testing
• Experience working with an offshore team
• Experience with Various QA Tools
• Experience with the following tools would be a HUGE Plus (Jira, Confluence and Zephyr)
• Good communication skills
• Excellent Documentation Experience

Position Summary:

As a Virtual Assistant, you will play a crucial role in supporting various aspects of our organization, including administrative tasks, graphics creation, and financial management. Your attention to detail, organizational skills, and ability to multitask will be essential in ensuring smooth operations and project success.

Job Details:

• Work from Home
• Monday to Friday | 3 PM to 12 AM Manila Time
• *Following PH Holidays

Responsibilities:

• Administrative Support:
  • Maintain project documentation and records.
  • Schedule meetings, manage calendars, and coordinate appointments.
  • Prepare presentations and reports as needed.
  • Offering administrative support with a focus on training and continuous learning
  • Providing assistance to both clients and the organization, including tasks such as invoice verification and tracking hours spent.
• Graphics Creation:
  • Develop basic visuals such as presentations, reports, infographics, or social media graphics using design software.
  • Ensure the clarity, accuracy, and visual appeal of all creative materials related to projects.
  • Creating visual representations to enhance data comprehension and presentation.
  • Developing comprehensive dashboards for professional data analysis and reporting purposes.
• Financial Management:
  • Create and issue invoices to clients accurately and in a timely manner.
  • Manage accounts receivable, track outstanding payments, and send overdue notices.
  • Reconcile bank statements and maintain accurate financial records relevant to projects.

Qualifications:

• Proven track record in administrative support or related roles.
• Bachelor's degree in Business Administration or related field (may be required), coupled with relevant experience.
• Exceptional organizational skills with meticulous attention to detail.
• Ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
• Excellent written and verbal communication skills to collaborate effectively with team members.
• Proficiency in Microsoft Office applications and familiarity with graphic design software is a plus.
• Project Management experience is an advantage.