The Solutions Architect assists in the sales process by providing detailed consultation on customer requirements, customer needs, and, most importantly, how Nextiva’s platform can improve business outcomes. This individual will work hand in hand with the sales teams, partners, prospects, and customers to ensure that all team members are aware of the design requirements. As an SA, you will participate as a technical liaison to the sales and service delivery organizations and manage requests for technical pre-sales assistance, scheduled customer discovery sessions, and solutions demonstrations. This individual will be responsible for creating and introducing solutions to the customer that will help lead the way to Closed/Won business..

The Solutions Architect is an expert who understands customer-specific needs in order to provide business-driven consulting to prospects as well as existing customers. ESA’s provide business-centric expertise that helps our Sales team establish market and deal-level visibility 

Key Responsibilities

• Execute thorough discovery of customer requirements and participation directly in sales interactions via calls and webinars
• Develop comprehensive and creative use cases for prospective Nextiva customers
• Present the Nextiva solution in conjunction with customer predefined requirements
• Review quotes, RFPs, business plans and other customer documents to develop and prepare an effective response or proposal
• Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer and sales teams
• Participate in work groups regarding custom requests and professional services for unique customer requirements
• Develop relationships with vendors including keeping track of new information and sharing with your team
• Develop comprehensive documentation to be leveraged in the composition of the Statement of Work for the Service Delivery Organization
• Provide technical assistance to other departments, including Product Management, Marketing, and People Development teams
• Ensure the solution(s) will work for the customer through demonstration and also through proof of concept (POC) or trial deployments

Communications and Presentations:

• Must be compelling, passionate and enthusiastic speaker with communication skills of the highest caliber
• Deliver and present comprehensive and customized product and service demonstrations in a clear and concise manner to many levels of technical skill sets and audience sizes
• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers.
• Provide business-centric expertise that helps our Sales team establish market and deal-level visibility that resonates with prospects and customers, clearly differentiating our solutions from the competition.
• Be regarded as an experienced operator/practitioner in the Contact Center space and is highly knowledgeable about the unique nuances of this industry.
• Solutions Consultant/ Architect must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell.
• The Solutions Consultant/ Architect is recognized as a credible thought leader, is confidently able to address C-level discussions, and able to help the seller effectively expand the revenue opportunities.

Qualifications

• 4+ years CCaaS, and/or SaaS experience and 4+ years as a Sales or Solutions Engineer
• BS Computer Science or equivalent work experience
• Understanding of  sales process, strategies and solutions selling
• Demonstrate ability to develop, build and maintain strong relationships with sales team, partners, vendors, prospects, and customers
• Create, present and document technical solutions
• Outstanding presentation skills
• Exceptional work ethic, time management, and organizational skills
• Deep knowledge of Customer Service Software, Customer Relationship Software, Data Warehousing Software, Artificial Intelligence and the application of each.
• Ability to create convincing proposals and documentation, including solution diagrams
• Capable of completing job responsibilities with minimal supervision
• Ability to apply solutions, technology and products to a business opportunity

Competencies

• Office 365 and Google G-Suite programs and applications
• Salesforce application knowledge preferred
• Google Cloud certifications preferred
• Visio and Lucidchart - network diagram tools.
• PHP, Java, Python and other programming languages.
• API structure and development capabilities.
• Data Networking, SIP, Contact Center technical certifications
• Strong experience with networking protocols, standards, and hardware
• Legacy Contact Center platforms and modern SIP endpoints.
• Proficiency in using hosted contact center applications
• Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform. 
• Critical Thinker:  The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past.  They are forward-thinking, anticipating problems before they arise.  They’ll recommend and action well thought out solutions, understanding the risks and dependencies. 
• Right Attitude:  The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks.  They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way.  They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this sales role, our estimate of the expected hiring range for the position as posted is $140,000 - $200,000; this includes annualized base salary and annualized target sales incentive. A different level in the job hierarchy apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!????

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1   #LI-REMOTE

Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.

The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations.

This role provides technical guidance and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to build mindshare and broad use of the GitLab platform with customers by becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Candidates should also have a demonstrated skill to think strategically about business, products, and technical problems.

To learn more, see the Solutions Architect handbook

What you'll do

• Technical expertise: Engage with customers, both onsite and remotely, by providing technical expertise during the pre-sales process. The additional responsibility implies adopting a more mature consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.
• Sales strategy: Collaborate with the sales team to go beyond support to formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.
• Technical guidance: Be the Directly Responsible Individual (DRI) on Technical Close Plans and technical evaluations via POC/POV ownership, technical part of tender/audit support, and workshop design.
• Customer relationships: Build deep relationships with people within customer environments to enable them to be GitLab advocates.
• Customer feedbacks: Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing.
• Market knowledge: Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners.
• GitLab knowledge: With comprehensive knowledge of the GitLab platform and associated technologies, educate customers of all sizes on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.
• Growth & Development: Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others.
• Strategic Client Engagement: Run Value Stream Assessments in your account with support of a Senior SA leading the engagement

What you'll bring

• Experience with technical pre-sales or as a professional in the field of information technology
• Experience with modern software development or operations and their associated technologies
• Experience with cloud computing and related technologies and practices
• Understanding of the end-to-end software development lifecycle
• Understanding of continuous integration and continuous deployment
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Hiring process

• Selected candidates will be invited to schedule a screening call with our Global Recruiters.
• Next, candidates will be invited to schedule a first interview with the SA team Manager.
• Candidates may be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.
• Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.
• Candidates may be invited to additional interviews.
• Successful candidates will be made an offer after references are verified.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.

The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations.

This role provides technical guidance and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to build mindshare and broad use of the GitLab platform with customers by becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Candidates should also have a demonstrated skill to think strategically about business, products, and technical problems.

To learn more, see the Solutions Architect handbook

What you'll do

• Technical expertise: Engage with customers, both onsite and remotely, by providing technical expertise during the pre-sales process. The additional responsibility implies adopting a more mature consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.
• Sales strategy: Collaborate with the sales team to go beyond support to formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.
• Technical guidance: Be the Directly Responsible Individual (DRI) on Technical Close Plans and technical evaluations via POC/POV ownership, technical part of tender/audit support, and workshop design.
• Customer relationships: Build deep relationships with people within customer environments to enable them to be GitLab advocates.
• Customer feedbacks: Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing.
• Market knowledge: Maintain specialty competency in one or more technologies related to GitLab’s market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners.
• GitLab knowledge: With comprehensive knowledge of the GitLab platform and associated technologies, educate customers of all sizes on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.
• Growth & Development: Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others.
• Strategic Client Engagement: Run Value Stream Assessments in your account with support of a Senior SA leading the engagement

What you'll bring

• Experience with technical pre-sales or as a professional in the field of information technology
• Experience with modern software development or operations and their associated technologies
• Experience with cloud computing and related technologies and practices
• Understanding of the end-to-end software development lifecycle
• Understanding of continuous integration and continuous deployment
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Hiring process

• Selected candidates will be invited to schedule a screening call with our Global Recruiters.
• Next, candidates will be invited to schedule a first interview with the SA team Manager.
• Candidates may be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.
• Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.
• Candidates may be invited to additional interviews.
• Successful candidates will be made an offer after references are verified.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Snowflake is actively seeking a Senior Customer Solution Architect to join a new, high impact organization at Snowflake - the Solution Innovation Team. In this role you will be responsible for leading strategic customer engagements, to showcase / evangelize the art of the possible on Snowflake, and guide customers in ideating, scoping, and defining technical solutions to their most complex business problems. You will have the opportunity to put your technical leadership to use, and run memorable, high impact engagements. Reporting to the Sr. Manager of Customer Solutions, you will play a crucial role in delivering solutions for Snowflake’s most strategic customers, and ensure their success alongside the rest of Snowflake’s Solution Innovation team.

IN THIS ROLE YOU WILL GET TO: 

• Deliver strategic customer engagements - customer co-innovation, executive meetings, design thinking workshops, business process / technical design workshops, to solve customers’ business problems / technical challenges.
• Lead technical customer discussions / engagements, to deeply understand customers’ business processes and enterprise systems, uncover pain points and challenges, and recommend solutions and/or architectural design patterns.
• Collaborate closely with the broader Solution Innovation team to build and deliver solutions for customers in co-innovation engagements.
• Collaborate with key stakeholders globally across product management, sales engineering, partners, and professional services to ensure the customer has all the resources needed to drive their success in each engagement and project.
• Play a central role in shaping the team’s processes, creating and maintaining reusable assets for use in subsequent customer engagements and projects.
• Be a global thought leader within Snowflake and demonstrate best practices of running technical engagements for field teams to leverage and/or emulate in-region.
• Partner closely with product management & product marketing to evangelize and provide feedback around the product roadmap, and participate in marquee events throughout the year.
• Helping shape future innovations by identifying emerging trends, white-space opportunities for Snowflake, and pursuing new projects with Product and Engineering team
• Bring clear strategic thinking and excellent problem-solving skills to a range of sales, services, and operational processes.
• Identify opportunities for innovation that could drive value for Snowflake's customers, partnering with product, industry leads, sales, marketing, and professional services to take Industry Solutions & Technical Innovations to market - ie. industry accelerators, open source code, best practices, thought leadership.
• Cultivate relationships and collaborate with cross-functional teams such as Professional Services, Sales Operations, Engineering, Product, Marketing to drive strategic initiatives for Snowflake and Solution Innovation.

ON DAY ONE WE WILL EXPECT YOU TO HAVE: 

• 10+ years of experience in Sales Engineering / Presales Leadership, or leading technical services teams / engagements
• 5+ years of experience in solution architecture
• Proven track record of solution selling and/or delivery experience, driving customer success in complex technical sales cycles / projects
• Direct experience working in the Enterprise SaaS space - AI/ML, Apps, Data Science, Data Warehouse, Cloud, Analytics and/or Business Intelligence experience highly preferred 
• Deep understanding of on-prem / cloud data platform architecture and databases
• Broad range of experience with data platform deployments, AI/ML, enterprise applications
• Strong executive presence, with experience in effectively translating complex technical topics to mixed technical and business audiences
• Experience running in-person and virtual customer workshops, which practice customer-facing skills such as discovery questioning, whiteboarding, objection handling, presentation, etc.
• Organized and able to manage and deliver multiple tasks efficiently, effectively and on time in a metrics based organization
• Design Thinking Certification a plus
• Excellent writing, editing, and oral communication skill
• Knowledge of SQL, and Javascript, Python, Java, Scala, Go, Ruby or other languages
• Knowledge of platform and container technologies, including Docker, Kubernetes, or Infrastructure as Code (IaC)
• Knowledge of data formats or languages that manage data, including SQL, JSON, AVRO, Apache Parquet or XML
• Experience with Open Data table formats like Iceberg and data processing engine like Spark is a plus.
• Bachelor’s Degree required, Masters Degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About The Team:

SecurityScorecard's Solutions Architects team are trusted security advisors and business partners both internally and to prospective clients, offering deep knowledge about the market and our solution. We are intellectually curious, find great reward in delivering valuable solutions to customers, and are passionate about cybersecurity.

As a Solutions Architect, you will partner with Field Sales Directors throughout the sales relationship lifecycle to build solutions to address specific customer security needs. Key to the role is communicating the value proposition of SecurityScorecard's platform and suite of solutions, positioning SecurityScorecard effectively against competing offerings. You'll also collaborate cross functionally, providing customer feedback to product teams to inform the roadmap.

Success in this role requires security and technical acumen to develop a deep understanding of SecurityScorecard's architecture and services and a consultative approach to understanding customer business needs. You'll leverage your strategic communication skills to engage in technical and business discussions with engineers and senior decision makers alike, translating customer needs into technical requirements and conveying the merit of SecurityScorecard's solutions throughout.  

Key Responsibilities:

• Serve as the domain expert on SecurityScorecard solutions throughout the sales lifecycle
• Provide specific solution/technology/product consulting, technical and sales support for major potential accounts
• Perform in-depth and high-level technical presentations for customers, partners and prospects
• Maintain area or operation responsibilities for selected major account opportunities
• Maintain product roadmaps and alignment between the customer and relevant business entities
• Devise, present and document technical solutions
• Keep up-to-date on relevant competitive solutions, products and services

Qualifications:

• Minimum 5+ years of technical sales or pre-sales experience in cybersecurity, or as a cybersecurity practitioner who desires to grow a career in a client facing role
• Industry recognized certifications such as a CISSP, GIAC, etc. a plus
• Demonstrated presentation and interpersonal skills; communicate in front of large groups with a mixed audience of technical and non-technical 

Additional Qualifications:

• Highly motivated self starter who works well independently
• Intellectually curious; seeks to continually self-educate and evolve domain specific knowledge 

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated salary range for this position is $130,000-140,000. Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position. 

 About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Solutions Architects are primarily responsible for integrating and onboarding new customers, onboarding existing customers to new product offerings, and providing product/domain expertise to the broader Client Delivery team to help bring our customer’s most complex use cases to life.  We’re looking for process-oriented people, who enjoy working in a fast-paced environment, and who love learning.  You are critical to the long-term success of our customers as you’ll be advising them on the best ways to integrate Simon to their existing martech stack and orchestrate their highest value campaigns.

What You’ll Do

• Support technical aspects of customer onboarding to ensure Simon customers get value from the product as quickly as possible
• Work with customer marketing, product, and engineering teams to advise them on how Simon will fit into their marketing and data stack
• Translate customer use cases into workflows in Simon
• Diagnose challenges at the intersection of data and marketing facing CMOs, CTOs and VP-level leaders at F1000s and high-growth companies
• Work closely with Simon Data’s sales, client solutions, engineering and product teams to help shape product vision and deployment strategy
• Convey the voice of customers to a product and engineering team that is passionate about quality, staying ahead of the curve, teamwork, and supporting customer objectives

Qualifications

• 5+ years  of professional work experience; at least 2 of which are in solutions architecture, sales engineering, or SaaS implementation
• Strong business acumen, ability to strategically partner with clients
• Knowledge with complex data models and mapping business needs to technical needs and vice versa
• SQL expertise or similar relevant programming languages
• Deep understanding of APIs, web/mobile sdks, and related technologies
• Results-oriented strategic thinker who is able to thrive in an unstructured and fast-paced environment
• Intellectually curious and a problem solver
• Superior emotional intelligence and communication skills
• Ability to quickly absorb and comprehend the ever-changing landscape of data and marketing technology (prior knowledge a plus)
• Ability to work independently to deliver outcomes, and collaborate with and across teams
• Superior presentation skills and the ability to think on your feet
• Bachelor's Degree ( Computer Science, Data Analytics or technical a plus)

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $115,000 to $140,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs with a passion for transforming data to drive real-world results. We are building a best-in-class enterprise Customer Data Platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

Solutions Architects are primarily responsible for integrating and onboarding net-new customers, onboarding existing customers to net-new product offerings, and providing product/domain expertise to the broader Client Solutions team to help bring our customer’s most complex use cases to life.  We’re looking for process-oriented people, who enjoy working in a fast-paced environment, and who love learning.  You are critical to the long-term success of our customers as you’ll be advising them on the best ways to integrate Simon to their existing martech stack.

What You’ll Do

• Lead a team of solution architects to support the technical aspects of customer onboarding, ensuring seamless integration and value realization from Simon's products and services.
• Collaborate with customer marketing, product, and engineering teams to provide strategic guidance on incorporating Simon into their marketing and data infrastructure.
• Develop and oversee the translation of customer use cases into robust workflows within Simon's ecosystem, ensuring alignment with business objectives.
• Provide expert analysis and guidance on complex challenges at the intersection of data and marketing, catering to C-level executives and top-tier leaders at Fortune 1000 companies and high-growth enterprises.
• Drive collaboration across sales engineering, customer delivery, engineering, and product teams to refine product vision and deployment strategies, ensuring alignment with customer needs and market trends.
• Champion the voice of customers within the organization, advocating for their needs and objectives while fostering a culture of innovation, quality, and customer-centricity.
• Mentor and develop solution architects, fostering their professional growth and ensuring the team's effectiveness in delivering exceptional service and support to clients.
• Provide hands-on management and mentorship to the solution architect team, guiding their professional development, fostering a culture of collaboration, and ensuring the team's success in delivering high-quality solutions and exceptional customer service.
• Identify opportunities for process optimization within the solution architecture team and across customer onboarding workflows, implementing best practices and streamlining procedures to enhance efficiency, accelerate time-to-value, and drive continuous improvement initiatives.
•  
• Diagnose challenges at the intersection of data and marketing facing CMOs, CTOs and VP-level leaders at F1000s and high-growth companies
• Work closely with Simon Data’s sales, client solutions, engineering and product teams to help shape product vision and deployment strategy
• Convey the voice of customers to a product and engineering team that is passionate about quality, staying ahead of the curve, teamwork, and supporting customer objectives

Qualifications

• 10+ years  of professional work experience; at least 4 of which are in solutions architecture, sales engineering, or SaaS implementation
• 4+ years of management experience
• Strong business acumen, ability to strategically partner with clients
• Knowledge with complex data models and mapping business needs to technical needs and vice versa
• SQL expertise or similar relevant programming languages
• Ability to read and understand Python
• Deep understanding of APIs, web/mobile sdks, and related technologies
• Results-oriented strategic thinker who is able to thrive in an unstructured and fast-paced environment
• Intellectually curious and a problem solver
• Superior emotional intelligence and communication skills
• Ability to quickly absorb and comprehend the ever-changing landscape of data and marketing technology (prior knowledge a plus)
• Ability to work independently to deliver outcomes, and collaborate with and across teams
• Superior presentation skills and the ability to think on your feet
• Bachelor's Degree ( Computer Science, Data Analytics or technical a plus)

What We Offer

• 100% coverage of medical premiums for employee AND family
• Flexible PTO 
• Generous Maternity and Paternity Leave
• Remote work, quarterly wellness, and client support stipends
• Professional Development stipend

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $140,000 to $190,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.