Customer Support Representative Remote Jobs

32 Results

3m

Customer Support Representative in Manila

Livingston ResearchManila, PH - %LABEL_POSITION_TYPE_REMOTE_WITHIN%

Livingston Research is hiring a Remote Customer Support Representative in Manila

Livingston Research is a 13-year-old international Ed-Tech company proudly founded by Ukrainians.

We are on a mission to give personal education support enabled by technology to students in the US and globally.

We are looking for passionate and enthusiastic people, who would like to start off their career right by joining our team as Customer Support Representatives!

Do not miss out on the opportunity that allows you to easily combine having an awesome job with your studies and get valuable experience that is well compensated!

To apply, you need to:

  • Have goodcommunication and problem-solving skills;
  • Have at least an Upper-Intermediate level of written and spoken English;
  • Be able to work different types of shifts on a weekly basis to cover ourWestern markets:
    • 4 am - 12 pm (GMT+8): 2+ shifts per week
    • 12 pm - 8 pm (GMT+8): 1-2 shifts per week
    • 8 pm - 4 am (GMT+8): 1-2 shifts per week
  • Strong understanding of what a great customer experience should look like;
  • Working laptop or PC;
  • Stable internet connection (broadband speed: 50 Mbps and more);
  • Be prepared that joining our company might result in you falling in love with us and staying with Livingston for a long while ????????

It would definitely be a plus if:

  • You have any customer support experience;
  • You thrive working in an English-speaking environment
  • You participated in international exchange programs (e.g. FLEX, Erasmus, etc);

The job itself entails:

  • Interaction with existing customers via text message interface;
  • Guidance on order placing and post-purchase requests;
  • Provide assistance with the web interface;
  • Handle complaints and issues;
  • Cooperate with other teams to make sure that our clients receive the best experience possible

The job doesn’t includecold calling or calls of any kind.

The offer is:

  • Remote work: work from anywhere in the world!
  • A flexible schedule that you can combine with whatever it is you need to combine work with
    • From 10 to 15 shifts per month during low season;
    • 15-21 shifts per month during the middle season
    • 21+ shifts during high season
  • Competitive salary paid in USD to your Payoneer account (500+ USD on average depending on your performance and number of shifts);
  • Personal performance bonuses in addition to the salary that encourage you to make your contribution and be a true team player
  • Timely payments (twice a month!)
  • Friendly, professional, and ambitious team;
  • Constant support from experienced Team Leaders within the team;
  • Paid onboarding sessions that prepare you for any type of client or situation at work or in life :) and no salary drop during the trial period;
  • Strong corporate culture, mutual support, and togetherness;
  • Opportunity to build a career and gain an experience that will serve you in a long-term perspective;
  • Non-monetary perks and regular corporate online outings and educational events;
  • Bonuses for referring friends (referral program).

Ready to supercharge your career? Apply now!

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1d

Client Support Manager II

BrightspeedCharlotte, NC, Remote

Brightspeed is hiring a Remote Client Support Manager II

Job Description

Brightspeed is looking for a Client Support Manager II to join our team! As a Client Support Manager II, you will serve as the bridge between our strategic wholesale (carrier) clients and Brightspeed. In this customer-facing position, your primary responsibility will be to ensure exceptional communication and accountability. You’ll play a crucial role in overall account management, aiming to transform client relationships from transactional interactions to long-lasting, sustainable partnerships. While not directly leading a team, your impact will be felt across the sales organization. 

As A Client Support Manager II, Your Responsibilities Will Include:

  • Base account management for assigned account(s) not limited to contract compliance, SLA (service level agreement) support, order breakage mitigation among others through fostering internal partner relationships driving client success.
  • Financial accountability through focused efforts to improve and control existing aging (AR), churn and credits as outlined by leadership.
  • Conducting regularly scheduled customer billing reviews (BR) and touchpoints improving customer satisfaction (CSAT) and net promoter score (NPS).  
  • Assisting in sales requests (RFO/RFQ)
  • Identifying end of life/decommissioned products for potential sales opportunities
  • Partner with internal departments to drive process improvements contributing to overall client experience.
  • Liaison for client, offering single point of contact for general inquiry and escalation.
  • General order and project management oversight
  • AD HOC support as required.
  • Travel for customer meetings, internal team meetings, special events – as requested.
  • May perform other duties as assigned.
    • “The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills required.”

 

Qualifications

What It Takes To Catch Our Eye:

  • Education — minimum of high school diploma.
  • Work Experience — minimum of 5 years’ experience in a customer facing position (sales, client services, customer care etc). Minimum of 5 years in telecommunications (ILEC/CLEC) or multi-service operator (MSO) environment or other like industry. Prior experience handling customer proprietary information in a regulated environment.
  • Certifications and licenses — not required.
  • Knowledge and technical skills — MSoffice, salesforce.com, CABS. Strong presentation skills, comfortable interpreting data, faced paced environment.

Bonus Points For:

  • Prior experience working with collections or disputes. Worked with tariffs. Worked in a start-up environment.

Physical Demands:

  • Ability to work from home office environment with minimal distraction.
  • Travel may be required (Air/Auto/other) and may include overnight stays. Travel is not expected to exceed 25% in any calendar year.
  • Ability to sit for long durations in office type environment, while operating standard office equipment such as laptop, dual monitors, and other handheld or electronic devices.
  • Additional work outside of standard working hours may be required including evenings, weekends and holidays.

 

#LI-AK1

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1d

Client Support Manager

BrightspeedCharlotte, NC, Remote

Brightspeed is hiring a Remote Client Support Manager

Job Description

Brightspeed is looking for a Client Support Manager to join our Team! The Client Support Manager plays a pivotal role in supporting our value-added reseller accounts (VAR). In this fast-paced environment you will navigate between pre-sale and post-sales activities, ensuring exceptional support, and contributing to the growth and retention of the client account. The CSM will act as a single point of contact to clients, fostering client satisfaction and strengthening our brand through effective communications and accountability.

As A Client Support Manager, Your Responsibilities Will Include:

  • Day to day management of assigned accounts not limited to generating sales requests, order tracking and research.
  • Conduct regularly scheduled customer billing reviews (BR) and touchpoints improving customer satisfaction (CSAT) and net promotor score (NPS)
  • Financial accountability by focused efforts to improve and control aging (AR), churn and adjustments.
  • Provide customer training on systems and tools – as needed.
  • Travel for customer presentation or meetings, internal team meetings, special events – as requested.
  • Ad Hoc support as required.
  • Partner with internal departments to drive process improvements contributing to overall client experience.
  • May perform other duties as assigned.
    • “The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills required.”

 

Qualifications

What It Takes To Catch Our Eye:

  • Education — minimum of high school diploma.
  • Work Experience — minimum of 2 years of experience in a customer facing position (sales, client services, customer care etc.). Minimum of 2 years in telecommunications (ILEC/CLEC) or multi-service operator (MSO) environment, like industry or an environment with heavy focus on repetitive, task-based work.
  • Certifications and licenses — not required.
  • Knowledge and technical skills — MS office, CABS, salesforce.com.

Bonus Points For:

  • Prior experience handling customer proprietary information. Have worked in a fast-paced environment.

Physical Demands:

  • Ability to work from home office environment with minimal distraction.
  • Travel may be required (Air/Auto/other) and may include overnight stays. Travel is not expected to exceed 25% in any calendar year.
  • Ability to sit for long durations in office type environment, while operating standard office equipment such as laptop, dual monitors, and other handheld or electronic devices.
  • Additional work outside standard working hours may be required including evenings, weekends, and holidays.

 

#LI-AK1

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8d

Technical Support Manager

Master’s Degree

K2 Integrity is hiring a Remote Technical Support Manager

Technical Support Manager - K2 Integrity - Career Page

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10d

Customer Support Associate

TruebillWashington, D.C., Remote(USA)
B2C ● c++

Truebill is hiring a Remote Customer Support Associate

ABOUT ROCKET MONEY ????

Rocket Money’s mission is to empower people to live their best financial lives. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

We’re currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to our support team as we continue to grow.

ABOUT THE ROLE ????‍♀️

  • Use an online chat platform to talk with Rocket Money's members.
  • You’ll provide excellent customer service, answer questions about the app, assist members with their accounts, and solve general issues.
  • Provide resources and guide members on how to maximize their Premium Memberships.
  • Escalate technical issues to the engineering team and communicate solutions to members.
  • Draft support articles and assist with creating member tutorials.
  • Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features.
  • Other duties as assigned by supervisor.

Only short-listed candidates will be contacted for an interview.


ABOUT YOU ????

  • You have an interest in personal finance and a desire to see others succeed in managing their money.
  • Great Communication -- Your writing is impressive and you love talking with people!
  • Empathetic -- You're able to relate to and validate our member's experiences and find meaningful solutions to make the situation better.
  • Proactive Problem Solving -- you’re able to identify possible issues and potential resolutions.
  • Workflow Management -- You know how to efficiently balance multiple competing priorities.
  • Taking Initiative -- You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
  • Self-Motivation -- You're committed to improving professionally and personally. You love to push yourself to the limits of your ability.
  • Customer service experience in a B2C tech company is a plus!

 

WE OFFER ????

  • Health, Dental & Vision Plans
  • Competitive Pay
  • Matching 401k
  • Unlimited PTO
  • Lunch daily
  • Snacks & Coffee
  • Commuter benefits

Additional information: Salary range of $20 - $24/hour + bonus + benefits. Base pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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14d

Customer Support Specialist (Contract)

carsalesMelbourne, Australia, Remote
Design ● html5

carsales is hiring a Remote Customer Support Specialist (Contract)

Job Description

What you’ll do

This is your opportunity to join i-motor’s Customer Relationship Management Team for a 6 Month Fixed Term Contract as aCustomer Support Consultant.

As part of this team, you will be responsible for being the first point of contact for all technical, website and support issues.

  • Provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency, via phone, email or our online helpdesk. 
  • Offer advice and recommendations, from diagnosis through to resolution via our ticketing system.
  • Collaborate and connect with established dealership accounts to maintain and retain business relationships.
  • Assist in establishing and maintaining brand content including brand guidelines, special offers and vehicle data to ensure correct manufacture and dealership representation.

Qualifications

What we are looking for?

  • Good computer literacy and data entry skills, plus an intermediate understanding of HTML5 & CSS3 and Adobe Photoshop.
  • 2 + years of experience in a Customer facing role with demonstrated ability to develop relationships and maintain a disciplined and process oriented approach to daily tasks.
  • A confident communicator able to understand technical issues and translate them to a non-technical audience.
  • The ability to multitask, priorities workload and adapt quickly to change.
  • Someone with a clear track record of meeting KPIs, capable of working independently, while driving self-accountability around the quality and speed of their work.
  • Reliable and dependable person with outstanding written and verbal communication skills who would enjoy working within a team, to design and implement creative solutions to problems.
  • Excellent time management skills and belief that details and accuracy matters.

If you are passionate about customer service, website maintenance and design, brand management and building relationships, then we want to hear from you.

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14d

Technical Support Manager

InteleradRemote, REMOTE
linux

Intelerad is hiring a Remote Technical Support Manager

Job Description

The Technical Support Manager is responsible for providing 24/7 support to our global customer base.  The Technical Support Manager ensures that escalations are addressed efficiently and that Intelerad constantly delivers an outstanding support experience for Hospital clients with the several product lines. You will track key performance indicators to ensure our operational and customer satisfaction targets are met. The Technical Support Manager will also identify opportunities for process improvement and participate in their implementation. In addition, the Technical Support Manager’s assigned team will manage incidents, changes, escalations on ITIL principles for the Intelerad software running on our client’s IT infrastructure or hosted solutions.

 

Supervisory Responsibilities:

  • Assists with escalations from Technical Support

Duties/Responsibilities:

  • Manages the Technical Services and L3 team product line, directing and assigning work within the support services and software release functions
  • Ensures that the Technical Services team maintains a professional telephone protocol at all times
  • Develops systems and strategies for providing ongoing support to customers experiencing problems utilizing Intelerad software products
  • Increases and maintains technical knowledge of Intelerad product lines across the organization and customer base
  • Establishes and maintains measurements to manage customer satisfaction levels
  • Coaches and mentors Technical Services team members to develop their skill and knowledge of Intelerad software and customer service techniques
  • Responsible for assisting Technical Support personnel with escalation if needed

Qualifications

  • Bachelor’s degree in Engineering, Computer Science or equivalent
  • 5+ years experience leading a technical team and/or service delivery in a software company
  • 10+ years experience in a technical or service delivery role such as technical support, software development, integration, or project management
  • Excellent analytical, research, organizational and planning skills
  • Excellent teamwork skills, and the ability to develop and maintain internal and external relationships
  • Exceptional communication, influencing and presentation skills
  • Proven experience with ITIL methodologies 
  •  Experience with SaaS or other technical software a plus
  • Experience in a medical and/or research environment - an asset
  • Knowledge of Linux - an asset (not a prerequisite)

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

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16d

Technical Support Specialist

Veolia Environnement SAMinnetonka, MN, Remote
5 years of experience ● Design

Veolia Environnement SA is hiring a Remote Technical Support Specialist

Job Description

Technical Support Specialist will focus on effective post commissioning technical support, warranty claim management and customer issue resolution. This role will be responsible for providing world class support to the ES install base customers. The Technical Support Specialist is accountable for managing customer issues to closure both during regular business hours & 24/7 after hours support. Responsibilities include implementation of all necessary EHS, design standards, procedures, governance and processes required to represent the company as a customer facing Subject Matter Expert (SME). This is a highly networked role that requires an ability to work under pressure, make operational decisions under challenging deadlines. It will require strong people management and technical skills.  

Work Location: Remote or Minnetonka, MN or Oakville, Canada

Salary Range $70,000-$90,000

The support specialist will be troubleshooting water treatment equipment, this is not an IT role.

Responsibilities:

  • Supporting the customers globally whom have purchased Veolia based systems or products. 
  • Ensuring that the Veolia customers (install Base) has the best Customer Experience in the industry so that they return for high margin replacements.
  • Organize and drive feedback to engineering and product management for sustained product and project delivery improvement.
  • Manage incoming customer issues/claims with available tools to track & communicate cases until solutions provided to customers satisfaction.
  • Represent the Veolia technical support team as an active 24/7 after hours on call representative.
  • Manage customer warranty claims within assigned DOA levels & work with various business group’s (CSC, Engineering, Project/Product Management, After Market Services etc.)  to execute claim closure, parts identification & service opportunity identification.  
  • Training operator’s (understanding alarms, sequences, modes, CLC, OSC) Training can be via phone, web casts or actual site visits.
  • Demonstrated understanding of Controls/Programming/Networks across various water treatment systems.
  • Mechanical experience and know-how (hands on, reading and interpreting drawings, etc.), particularly with water treatment equipment (pumps, valves, instrumentation, relief valves, regulators, pneumatic systems, etc.).
  • Electrical experience and know-how (hands on, reading and interpreting drawings, etc.), particularly with electrical panels and water treatment equipment.
  • Support various mechanical issues with equipment outside of Veolia core products i.e. 3rd party vendor supplied equipment & parts.
  • Support various hydraulic issues including review of customer designed piping arrangements to resolve water hammer, air entrainment issues that are common with water treatment systems.
  • Support various instrumentation, calibration & set-point inquiries for Veolia systems that utilize on line instrumentation for measuring flow, pressure, temperature, level, pH, DO, conductivity/resistivity etc. 
  • Support process related issues including chemical dosages, best practices & helping customer with the day to day operation of their plants. 

Qualifications

Qualifications/Requirements:

  • BS in a STEM field and/or a minimum of 5 years of experience in water/wastewater treatment projects or related fields.
  • Ability to work in a fast pace environment and operate independently to deliver business results.
  • Shift: 8am-5pm CST, plus 24/7 on-call coverage 25% of the time
  • Clear and concise communication skills.
  • Drive a winning mentality and culture.

Desired:

  • Knowledge of Veolia Water Technologies & Solutions products, solutions, and applications.
  • Excellent computer skills (i.e., Excel, Word and PowerPoint).
  • Relevant field experience working on the Veolia WTS products.  
  • Background in Root Cause Analysis (RCA) tools.
  • Focus on customer relationships (both external and internal customers). Understands balance between customer and Veolia teams.
  • Working knowledge and experience of PLC & HMI/SCADA programming and troubleshooting (Rockwell, GE-IP/Emerson preferred).
  • Working knowledge and experience with industrial networking and fieldbus’.
  • Mathematical skills, including math operations in all units of measure, using whole numbers, fractions, decimals, ratio and percentage.
  • Knowledge of and/or demonstrated ability to learn new equipment and processes related to Veolia WTS products and systems including but not limited to RO/ED, UF/MBR, Ion Exchange, ADT and Thermal technologies.
  • Demonstrated ability to read and interpret instruction and safety manuals.
  • Demonstrated ability to work independently.
  • Demonstrated ability to plan multiple priorities, focus on the most important ones.
  • Demonstrated ability to adapt quickly to new problems, clients, and situations.
  • Demonstrated ability to make timely and correct decisions without all the information.

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18d

Support Specialist

UltraLinqNew York, NY Remote

UltraLinq is hiring a Remote Support Specialist

What and who we are: UltraLinq Healthcare Solutions, Inc. is a SaaS cloud-based medical image solution. We give our clients the ability to read, store, report and archive anytime and from anywhere with an internet connection. We are a mature SaaS company with a startup mentality. Our team solely consists of passionate, motivated problem-solvers dedicated to providing exemplary service to our customers as we improve the healthcare experience for healthcare providers and professionals. We nurture a casual, diverse and energetic atmosphere with highly supportive co-workers.

Who we need: We are currently seeking a Technical Support Specialist to join our New York office. This is a great position for someone who enjoys troubleshooting, working as part of a small team, and participating in collaborative process and procedure development. We subscribe to a hybrid model where employees will be working remotely for the most part with 1 to 2 weekly in-office days in our Long Island City office location.

Why you should apply: If you are thinking of joining the Health Information Technology industry, this position is a good launchpad. You will be introduced to the growing field of cloud-based software and its impact as a disruptor for regulated medical devices, as UltraLinq is cleared by the FDA as a Class II Medical Device and is CE marked as a Class I Medical Device. You’ll also learn about PACS, SaaS, DICOM interoperability, networking imaging modalities and virtual reporting and delivery solutions including HL7 integration.

How to succeed in this role: A successful candidate is someone who takes initiative to explore the features of our product and seeks to understand WHY our features and solutions work rather than just HOW. To join our team, you’ll need to be a quick and flexible thinker and eager to learn as much as you can so you can speak to medical health professionals (sonographers, physicians, medical billers, hospital I.T. administrators, etc.) confidently about UltraLinq.

In this position you will:

  • Apply your technical expertise to quickly resolve both simple and complex problems.
  • Troubleshoot technical problems with clients by phone and via Zendesk.
  • Create FAQs or other documentation for problem solving.
  • Collaborate with the team to document and/or resolve product issues.
  • Maintain excellent customer communication and follow up throughout the troubleshooting process.
  • Provide detailed documentation of reported product issues and resolutions.
  • Deliver constructive product feedback as it is received from customers.
  • Suggest ways in which UltraLinq can improve the overall customer experience.


Experience:

  • Minimum 1 year experience in a customer-facing telephone support role
  • Work or education related experience which required the ability to think critically in order to solve problems
  • A help desk, healthcare information technology or medical background (or a related field of study) is a plus.
  • Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well).


Skills/Knowledge:

  • Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation.
  • Outstanding verbal and written customer-facing communication skills.
  • Demonstrated aptitude for troubleshooting and diagnosing technical problems.
  • Must be customer-oriented and provide exceptional customer service to clients.
  • Strong attention to detail, time management, and organizational ability.
  • Able to work independently within defined processes and procedures.
  • A passion for healthcare is a strong plus!


Benefits:UltraLinq values personal and professional balance and growth that’s demonstrated through our offered benefits. Some of which include health insurance offerings, 401K offerings, pre-tax commuter benefits, a flexible Vacation policy, and a Vacation Incentive. We offer a competitive base salary and commission structure for our Sales roles.

Application Instructions:Along with your resume, please submit a cover letter explaining your interest in joining or continuing in the Healthcare IT industry.

A note about our commitment to equal opportunity and diversity:
All qualified persons eligible to work in the United States are encouraged to apply including, but not limited to, all nationalities, religions, gender identities, ages, ancestries, sexual orientations, marital statuses, disabilities, military services, or other non-merit factors.

Please note:We are currently looking for candidates located in the New York City area.

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19d

Support Specialist

GenesisKyiv, UA Remote
sql ● mobile ● qa

Genesis is hiring a Remote Support Specialist

SUITSME— це компанія моди та стилю життя в екосистемі Genesis. Ми розробляємо інтерактивну платформу, яка об’єднує ігри та моду в одному додатку. Ми дбаємо про наших користувачів і робимо все можливе, щоб створити фантастичний досвід для всіх, хто взаємодіє з SUITSME.

У квітні наш продукт досяг 6 мільйонів встановлень і продовжує зростати.

У нас дуже амбітні плани і ми шукаємо Support Specialist, щоб приєднатися до нашої команди. Як експерт ви матимете свободу дій і суттєво вплинете на продукт.

Вимоги до нашого кандидата:

  • Рівень англійської мови Upper-Intermediate/advanced є обов’язковим;
  • Знання SQL query;
  • Уміння складати прості для розуміння стислі інструкції та ввічливі відповіді на скарги клієнтів англійською мовою;
  • Аналітичні та дослідницькі навички;
  • Клієнтоорієнтоване та відповідальне ставлення до роботи;
  • Відмінні навички письма та спілкування;
  • Пристрасть до навчання та вирішення проблем;
  • Орієнтація на результат;
  • Стресостійкість;

Буде великим плюсом:

  • Участь у міжнародних програмах обміну;
  • Pозуміння бізнес-вимог;
  • Досвід роботи представником служби підтримки клієнтів. У будь-якому випадку - ми навчимо всьому, що потрібно.
  • Пристрасть до мобільних ігор.


Що ми очікуємо від вас:

  • Забезпечення гравцям підтримку клієнтів, якщо у них виникнуть запитання щодо гри;
  • Відстеження та відповідь на всі відгуки в App Store і Google play і піклування про рейтинг гри на обох платформах;
  • Обробка відгуків користувачів щодо технічних проблем через листи служби підтримки, дослідження та вирішення проблеми з якими вони стикаються;
  • Аналіз вхідних запитів та надсилання їх розробникам ігор та іншим командам;
  • Надання допомоги розробникам і QA, пересилаючи їм ключову інформацію про всі проблеми, про які повідомляють гравці;
  • Сприяння вдосконаленню та оптимізації процесів обслуговування клієнтів.

Що ми пропонуємо:

  • Віддалена робота;
  • Гнучкий графік роботи;
  • 20 днів оплачуваної відпустки;
  • Оплачувані лікарняні;
  • Медичне страхування;
  • Корпоративні заходи.



    SUITSME is a fashion & lifestyle company inside the Genesis ecosystem. We are developing an interactive platform that unites gaming and fashion in one app. We care about our users and are doing our best to create a fantastic experience for everyone who interacts with SUITSME.

    In April our product reached 6 million installs and continues to grow.

    We have very ambitious plans and are looking for a Support Specialist to join our team. As an expert you will have a freedom of action and will significantly influence the product.

    Requirements:

    • Upper-intermediate/advanced level of English is a must;
    • Ability to compose easy-to-understand concise instructions and polite replies to customer complaints in English;
    • Analytical & Research Skills;
    • Knowledge in writing SQL query;
    • Customer-oriented and responsible attitude;
    • Excellent writing and communication skills;
    • Passion for learning and problem-solving;
    • Result oriented attitude;
    • Stress resistance;
    • Technical education or technical courses (QA, development, etc.)

    Nice to have:

    • International exchange programs participation would be a plus;
    • Understanding business requirements would be a plus;
    • Experience as a Customer Service Representative will be a plus. In any case - we will teach everything that’s needed;
    • Passion for mobile games.

    What we expect you to do:

    • Provide superb Customer Support to players for game-related queries they may have;
    • Monitor and respond to all the reviews on App Store and Google play and take care of game rating in both stores;
    • Handle feedback from users on technical issues via support mail, investigate and resolve issues they encounter;
    • Analyse the incoming requests and feed that back to the game developers and other teams;
    • Provide assistance to developers and QAs by forwarding them key information from all the issues reported by players;
    • Contribute to customer care process improvement and optimisation.

    What we offer:

    • Remote work;
    • Flexible working hours;
    • 20 days of paid vacation;
    • Paid sick leaves;
    • Medical insurance;
    • Lunch compensation;
    • Corporate events.


    Join our team!



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      20d

      Technical Support Specialist

      Latitude, Inc. is hiring a Remote Technical Support Specialist

      Technical Support Specialist - Latitude, Inc. - Career Page

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      22d

      Bilingual Technical Support Specialist

      SamsaraCanada - Remote
      3 years of experience ● mobile

      Samsara is hiring a Remote Bilingual Technical Support Specialist

      Who we are

      Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

      Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

      Recent awards we’ve won include:

      Glassdoor's Best Places to Work 2024

      Best Places to Work by Built In 2024

      Great Place To Work Certified™ 2023

      Fast Company's Best Workplaces for Innovators 2023

      Financial Times The Americas’ Fastest Growing Companies 2023

      We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

      Click hereto learn more about Samsara's cultural philosophy.

      About the Role

      You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and chat.  Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers.  

      Experience in a technical support role, proven customer-facing skills, and strong communication skills are a must.  You should be comfortable handling complex technical issues and working in a fast-paced phone support environment.

      You should apply if:

      • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
      • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
      • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
      • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

      Click hereto learn about what we value at Samsara. 

      In this role, you will: 

      • Respond to inbound customer requests for assistance through live channels (phone and chat).
      • Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
      • Self-Manage personal workload in an effective and efficient manner
      • Utilize available knowledge, tools, and resources to resolve customer issues 
      • Clearly and concisely documenting communications with Customers
      • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

      Minimum requirements for this role:

      • Bachelor’s degree or higher in a technical discipline such as computer science or engineering
      • 1-3 years of experience in a technical product support role
      • Technical know-how: you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
      • Interest and ability to work in a fast-growing environment with changing responsibilities. 
      • Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
      • Able to work flexible hours - nights and weekends a plus
      • English and French fluency is a must.

      Samsara’s Compensation Philosophy:Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles.  For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. 

      We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.

      The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
      $36,975—$47,850 CAD

      At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

      Benefits

      Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

      Accommodations 

      Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click hereif you require any reasonable accommodations throughout the recruiting process.

      Flexible Working 

      At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

      Fraudulent Employment Offers

      Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

      Apply for this job

      24d

      Customer Support Specialist

      TrueworkUnited States (Remote)
      2 years of experience ● c++

      Truework is hiring a Remote Customer Support Specialist

      Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.

      As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our product to our customers daily. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

      We are looking for a motivated and independent thinker with strong experience in high-volume call centers. We value tenacious curiosity and the ambition to deliver diamond-level service without exception. 

      Responsibilities

      • Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 50-60 daily tickets while meeting SLAs.
      • Troubleshoot complex technical issues, providing clear solutions to customers.
      • Engage in proactive customer outreach initiatives to minimize recurring issues.
      • Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.
      • Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support Truework platform users.
      • Escalate ambiguous issues to the appropriate teams for resolution.
      • Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks.

      The work schedule for this role is Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time. 

      Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required. 

      You may be a fit for this role if you

      • Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment
      • Are dedicated to delivering a world-class customer experience
      • Hold yourself to the highest standards when it comes to organization and efficiency
      • Thrive in a fast-paced, collaborative environment
      • Are resilient and known for remaining calm in high-pressure situations
      • Have excellent verbal and written communication
      • Are highly disciplined and can juggle multiple moving pieces and details at once
      • Have a proven track record of excellence
      • Are adaptable and motivated with a strong work ethic
      • Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

      Would be nice to have

      • A Bachelor’s degree in a related field
      • Enjoy following a process and are motivated to point out areas for continuous improvement


      Compensation, Benefits & Perks

      Our cash compensation for this role is targeted at $16 - $21per hour. Final offer amounts are determined by multiple factors including candidate expertise.

      • Employer-sponsored insurance options for Medical, Dental and Vision
      • Life insurance, STD, LTD
      • Paid parental leave
      • 401(k) through Guideline
      • Equity options
      • TruePerks
      • Commuter, FSA, HSA, and dependent FSA accounts all available

       

      Bring Your TRUE Self to Work.

      One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.


      If you have any questions before applying, please do not hesitate to contacttstanic@truework.com.

      Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

      Apply for this job

      24d

      Customer Support Specialist (Part time)

      TrueworkUnited States (Remote)
      2 years of experience ● c++

      Truework is hiring a Remote Customer Support Specialist (Part time)

      Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.

      As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our product to our customers daily. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

      We are looking for a motivated and independent thinker with strong experience in high-volume call centers. We value tenacious curiosity and the ambition to deliver diamond-level service without exception. 

      Responsibilities

      • Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting SLAs.
      • Troubleshoot complex technical issues, providing clear solutions to customers.
      • Engage in proactive customer outreach initiatives to minimize recurring issues.
      • Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.
      • Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support Truework platform users.
      • Escalate ambiguous issues to the appropriate teams for resolution.
      • Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks.

      The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time.

      Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required. 

      You may be a fit for this role if you

      • Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment
      • Are dedicated to delivering a world-class customer experience
      • Hold yourself to the highest standards when it comes to organization and efficiency
      • Thrive in a fast-paced, collaborative environment
      • Are resilient and known for remaining calm in high-pressure situations
      • Have excellent verbal and written communication
      • Are highly disciplined and can juggle multiple moving pieces and details at once
      • Have a proven track record of excellence
      • Are adaptable and motivated with a strong work ethic
      • Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.

      Would be nice to have

      • A Bachelor’s degree in a related field
      • Enjoy following a process and are motivated to point out areas for continuous improvement

      Compensation

      Our cash compensation for this role is targeted at $16 - $21 per hour. Final offer amounts are determined by multiple factors including candidate expertise.

      Bring Your TRUE Self to Work.

      One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.

      Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

      Apply for this job

      +30d

      Customer Support Specialist

      AssignarSydney, NSW Remote
      remote-first

      Assignar is hiring a Remote Customer Support Specialist

      • Remote-first role
      • Mission driven tech company
      • Fast growing, friendly and collaborative team

      About us

      We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to present and Assignar works with hundreds of customers, ranging from multinational, multi-billion-dollar companies to specialist contractors.

      We’ve found product-market fit: Assignar is an all-in-one platform, now leading the way in digital construction operations built for contractors. We enable teams to have real-time visibility on jobsites to successfully schedule the right workers to the right projects, track equipment efficiently, and make well-informed, data-driven decisions for future projects.

      We have a talented and diverse global team. Assignar was born in Australia and is now headquartered in Denver, Colorado, with team members also in Australia and Colombia.

      About you

      That’s enough about us. Let’s chat about you! To enable us on our growth trajectory, we’re searching for a Customer Support Specialist to assist our customers with product questions, training and technical problems when using Assignar. You will be responsible for supporting our customers in Australia and New Zealand. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

      You’ll ideally bring with you:

      • Experience as a Customer Support Specialist or similar CS role
      • Familiarity with the construction industry (a plus)
      • Experience using zendesk software (a plus) and remote support tools
      • Excellent communication and problem-solving skills
      • Multi-tasking abilities
      • Patience and poise when handling tough cases
      • Ability to explain technical jargon in layman's terms for our customers
      • Ability to work flexible hours to cover the AWST timezone

      Day to day, you will:

      • Independently manage the allocated queue of support requests and assume ownership of incoming requests.
      • Be an expert on the Assignar platform, including product limitations, system integrations, and solutioning of workflows.
      • Provide high quality, articulate communication with customers - focusing on first-contact resolution whenever possible, and progressing the case along in a meaningful way with each touch point.
      • Consistently deliver timely, meaningful responses to customer inquiries, questions, requests and issues.
      • Review standard reporting requests that come from the Success team and customers. Assist with building reports based on specifications provided.

      What success looks like

      In the first month, you will go through extensive systems, processes and product training. Understanding all the ins and outs of the Assignar platform and start to help respond to tickets on Zendesk.

      Next steps:

      Have we got your interest? Our recruitment process is:

      • Submit your application via the ‘Breezy’ link
      • Phone screen and culture interview with Sophie Edwards (Head of People & Culture)
      • Interview with Melanie Niven, our Team Lead for Customer Success ANZ
      • Interview with the Support & Customer Success team

      We commit to getting back to every application with a response.

      We value equity, inclusion, belonging, and diversity at our company. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity, national origin, or any other applicable legally protected characteristic. Also - if you feel like you don't meet all the criteria above, please apply anyway! We don't want that to get in the way of meeting you.

      See more jobs at Assignar

      Apply for this job

      +30d

      Senior Support Specialist

      Insight SoftwareVancouver, Canada, Remote
      agile ● jira ● sql ● salesforce

      Insight Software is hiring a Remote Senior Support Specialist

      Job Description

      The Primary Support Specialist is critical to the long-term satisfaction and retention of corporate and broker clients.  In this role you will serve as a primary and dedicated point of contact for a key corporate client on day-to-day questions and support-related issues including data interfaces, file feeds, automated processes, and reporting needs.  You will be responsible for reporting product defects on behalf of the customer and insightsoftware support and services teams and act as a subject matter expert for our engineers and work collaboratively across teams to prioritize features for inclusion in future product updates. 

      Primary Responsibilities

      • Maintain contemporary product knowledge to improve resolution of support cases generated by the client
      • Identify support trends across all support cases
      • Involve cross-functional teams required to resolve open support cases
      • Provide client feedback related to all cases and to assist in the resolution for open cases
      • Track and coordinate the resolution of defects, bugs, and issues
      • Provide documentation within support cases using the case tracking system
      • Provide data analysis, report writing, file management, database auditing, and technical support
      • Monitor daily file feeds for timeliness and accuracy and assist client in troubleshooting any issues
      • Learn the various ways our software meets the accounting, legal, tax and other regulatory requirements of our customers and assist them in the use of and proper set up of those features
      • Test, Document, and escalate unresolved customer cases that may be product defects or data issues to engineering and product management
      • Work closely with product and services teams on prioritizing for each sprint releases
      • Assist in responding to direct customer inquiries during peak volume and serve as a point of escalation for the customer
      • Prioritize, communicate, and manage customer cases via Salesforce case tracking system               
      • Document knowledgebase solutions for internal and possible external use

       

      Qualifications

      • Proficiency and experience with SQL, FTP, data management, file interfaces
      • Familiarity with relational databases, including data analysis, report writing, auditing, and updating data via SQL scripting
      • Advanced Excel skills, including formulas and functions for data analysis is strongly desired 
      • Exposure to, or experience with, agile methodologies and environments preferred but not required
      • Salesforce and Jira application knowledge a plus
      • Strong work ethic and time management expertise
      • Demonstrated success working in highly collaborative, team-centric environments
      • Well-developed problem-solving skills
      • Excellent written, phone, and conversation management skills needed to interact with external clients and internal stakeholders
      • Bachelor’s degree or equivalent experience in Mathematics, Engineering, Computer Science, Accounting, or Management Information Systems preferred but not required

      Preference will be given to candidates with the following specific skills/experience:

      • Understanding of or experience with US based executive compensation, stock plan, and ESPP industries, including but not limited to software support, administrative support, consulting, or professional services
      • Knowledge of finance and accounting principles, specifically ASC 718 (Accounting for Stock Based Compensation) as published by the Financial Accounting Standards Board (FASB)
      • Certified Equity Professional designation

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      +30d

      Technical Support Specialist

      SuiteSpot TechnologyToronto, ON Remote
      B2B ● mongodb ● ui ● api

      SuiteSpot Technology is hiring a Remote Technical Support Specialist

      SuiteSpot Technology is looking for a driven, focused, Technical Support Specialist with a self-starter, entrepreneurial attitude to help enable our customers to achieve their operational business goals at scale. You will leverage SuiteSpot technology to engage with our growing number of customers and be responsible for best-in-class technical support, knowledge base and customer advocacy.

      If this sounds like the right opportunity for you, apply today!

      About SuiteSpot

      SuiteSpot is a leading PropTech provider across North America. We were just named by Forbes as one of the top employers in our space. We are transforming the way rental real-estate is managed and operated at scale. Our maintenance operations and capital projects software eliminates waste, chaos, and unnecessary costs, making teams more productive, and properties more profitable.

      Job Description

      • Support: Respond to incidents and provide technical assistance to end-users. Log all incoming incidents and requests as well as actions taken to resolve them. Experience with MongoDB and troubleshooting data intensive cloud systems is important.
      • Knowledge base: Maintain and improve knowledge of company-supported tools, applications, and reporting tools.
      • Validation: Help test new features in our cloud-delivered systems at all layers: Web UI testing, API endpoint testing and continuous integration systems

        Who you are

        • Experienced but yearning for more. You have 2-4 years of customer-facing/customer success/technical support, experience preferably in the B2B technology (SaaS), or solutions in a related discipline with average sales values at least in the low six figures.
        • Educator. You are able to quickly learn new technologies and explain software features and concepts to customers in a simple, succinct manner.
        • Great Communicator. You have concise, accurate, effective written communication skills. You get the information you need and convey the right information in a direct and pleasant manner
        • Problem Solver. You have the ability to understand complex customer requirements and how they can be addressed with the software solution.
        • Focused on Value. You focus time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
        • Self-assured. You are confident, assertive, and not easily discouraged. Colleagues respect you for your knowledge and ability to communicate clearly
        • Organized. You bring order to competing priorities and keep things clear, concise, and running smoothly.
        • Fun. You have a sense of humor and easygoing nature. (If you can dish it out as well as you can take it, you’ll thrive here.)

        Why SuiteSpot?

        • Proven technology ready to scale.
        • SuiteSpot is a fun place to work. We're a small team without big egos. We take our work very seriously but never take ourselves too seriously.
        • 5/5 star rating and excellent reviews on Glassdoor, & Monthly team social events (bowling, arcades, go-karting, team building, etc.)
        • Learning culture (we insist!).
        • Competitive compensation package
        • Medical, dental, and other health coverage
        • Remote work with a preferred location in Toronto, ON
        • Grow with us and be an early part of the success story!


        Only qualified candidates will be contacted directly.

          See more jobs at SuiteSpot Technology

          Apply for this job

          +30d

          Customer Support Representative

          NewselaRemote
          Bachelor's degree ● salesforce ● c++

          Newsela is hiring a Remote Customer Support Representative

          The role: 

          At Newsela, we believe in the power of Customer Support’s ability to shape the customer experience and amplify user voices. In this dynamic role, you will embody these vital roles as the first line of support for Newsela and Formative users. Your mission to guide them seamlessly through Newsela.com and Formative.com, untangling any confusion and smoothing out any bumps in their experience. Your passion for understanding user needs will drive you to uncover insights that will shape our products, implementations, and overall journey. Being a frontline powerhouse requires a customer-centric approach and an intrinsic motivation to stay ahead of the curve. As a self-driven individual who embraces change, thrives on continuous learning, and is motivated by navigating the dynamic layout of e-learning platforms, you will play a key role in the experience of Newslea and Formative users. Using a state-of-the-art customer relationship management tool, you will service customers via email and live chat, ensuring a comprehensive journey from initial contact to resolution. Reporting directly to the Manager of Customer Support, you’ll champion a customer-first mindset, positioning yourself as a Newsela and Formative frontline product expert. 

           

          Why you’ll love this role:

          • You’ll be a catalyst for Education. You will experience the profound impact Newsela and Formative products have on classrooms, firsthand. Your contributions will directly influence the engagement levels and learning experiences of students across the nation. 
          • You will connect with Educators. Your guidance will be a driving force in empowering Educators to navigate and optimize their use of Newlsea products. 
          • You embrace EdTech and e-learning. You are fueled by educational technology and enjoy diving into the intricacies of different platforms, and understanding how they integrate with Newsela products. 
          • You relish in high-impact, growth-provoking spaces and have an affinity for being at the forefront of industry trends, best practices, and customer experience. 

           

          Why you’re a great fit: 

          • You have 3+ years of experience in a customer support function 
          • You have 2+ years of IT experience
          • You have experience with education technology platforms or educational systems
          • You have experience with Customer Relationship Tools 
          • You have demonstrated success in meeting or exceeding general support OKR targets and goals, ensuring best-in-class experience is delivered during customer interactions 
          • You’re able to easily isolate issues and provide technical or navigational guidance to customers to achieve resolution 
          • You have the ability to balance empathy for customers with urgency in resolving their issues 
          • You do not shy away from complex technical issues, but challenge yourself to locate an answer 

           

          Base compensation range: $50,000 - $58,000. Total compensation for this role also includes a base salary, incentive stock options, and benefits. This compensation range may be adjusted based on actual experience. 

           

          About Newsela:

          Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

           

          Why you’ll love working at Newsela:

          • Health & Wellness:Access to the world’s leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.
          • Work From Home:Almost all of our roles are fully remote - tech stipend included!
          • Supporting ALL Families: Supplemental programs and time off to take care of your family and yourself.
          • Time Off:Flexible PTO to recharge, including Sabbatical Leave
          • Inclusive Experiences:Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.
          • Professional Development:Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.
          • Make A Difference:No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.

          Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

          See more jobs at Newsela

          Apply for this job

          +30d

          Customer Support

          ActivyWarszawa, Poland, Remote
          c++

          Activy is hiring a Remote Customer Support

          Opis oferty pracy

          Jeśli chcesz mieć realny wpływ na otoczenie, szukasz pierwszej lub dodatkowej pracy z misją, masz łatwość w obsłudze cyfrowych rozwiązań i komunikacji, to jest to właśnie oferta dla Ciebie!

          Jako Customer Support będziesz dbać o satysfakcję użytkowników aplikacji poprzez odpowiadanie na ich zapytania i rozwiązywanie ewentualnych problemów. Dodatkowo będziesz wspierać zespół Activy w codziennej pracy z klientami biznesowymi - to kilkaset dużych firm z Polski i nie tylko.

          ✅ Twoje główne zadania: 

          • Odpowiadanie na pytania uczestników firmowych wyzwań sportowych i rozwiązywanie problemów technicznych
          • Wsparcie pozostałych członków zespołu w pracy z klientami biznesowymi, np. w formie weryfikacji uczciwości zapisanych przez uczestników aktywności
          • Koordynowanie pierwszych mniejszych projektów
          • Przeprowadzanie analiz, wyciąganie wniosków oraz proponowanie rozwiązań

          ✅ W Activy czekają na Ciebie:

          • Praca w formie hybrydowej - Ty decydujesz, czy chcesz pracować w biurze, czy zdalnie (natomiast na okres onboardingu i pierwszych tygodni pracy zapraszamy serdecznie do biura ul. Kolejowa 5/7 w Warszawie). Możliwa jest też forma całkowicie zdalna po odbyciu onboardingu :)
          • Elastyczne godziny pracy - możesz połączyć pracę ze studiami lub innymi dodatkowymi zajęciami. Preferowana dostępność w miesiącach marzec-kwiecień to ok. 15 h/tygodniowo, maj-wrzesień to ok. 20-25 h/tygodniowo.
          • Jasny plan wynagrodzenia - stawka godzinowa 28 zł brutto, posiadając status studenta brutto = netto.
          • Praca z młodym zespołem - bez dziadersów, prawdziwy "młody, dynamiczny zespół" :)
          • Nauka korzystania z narzędzi używanych w pracy biznesowej, sposobów komunikacji, najlepszych praktyk w pracy z klientami i użytkownikami aplikacji mobilnej
          • Samorozwój w godzinach pracy - kursy online, szkolenia wewnętrzne, np. Freshdesk, Metabase, AI
          • Uczestnictwo w rozwijaniu aplikacji mobilnej
          • Kompleksowy onboarding - szkolenia, zapoznanie się z aplikacjami i naszym modelem biznesowym, nauka korzystania z narzędzi niezbędnych do pracy
          • Przyjazna i otwarta atmosfera startupowa w niedużym młodym zespole

          Kwalifikacje

          ✅ MUST HAVE - jak buty do biegania

          • Biegłość technologiczna — korzystanie na co dzień z aplikacji mobilnych, AI (np. Chat GPT), praktyczna znajomość nowoczesnych technologii
          • Wysoka komunikatywność, łatwość w nawiązywaniu kontaktów
          • Biegła znajomość polskiego (język podstawowy) oraz angielskiego w mowie i piśmie
          • Zaradność, odpowiedzialność, samodzielność
          • Umiejętność planowania projektów i własnej pracy

          ✅ NICE TO HAVE - jak błotniki rowerowe w deszcz

          • Umiejętności analityczne - znajomość Excela na poziomie min. podstawowym
          • Zainteresowanie sportem lub technologiami/aplikacjami wykorzystywanymi w sporcie (np. do śledzenia treningów)

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          +30d

          Customer Support Associate

          WoltWarsaw, Poland, Remote
          c++

          Wolt is hiring a Remote Customer Support Associate

          Opis oferty pracy

          Szukamy osób na pozycję Customer Support Associate, które dołączą zdalnie do naszego zespołu!

          Twoje obowiązki:

          • Gotowość i elastyczność: Potrafisz pracować zarówno w godzinach porannych, jak i wieczornych czy w weekendy, wspólnie z zespołem w systemie zmianowym. Jesteśmy czynni cały dzień i pracujemy 7:00 - 02:00, więc możesz dawać klientom profesjonalne wsparcie o każdej porze w tych godzinach! 
          • Energia: W naszym Supporcie nie ma monotonii, a żeby osiągnąć wiele w swojej roli, musisz wiedzieć jak samodzielnie się motywować, wpadać na kreatywne rozwiązania, a także posiadać znakomite umiejętności interpersonalne, które pomogą Ci w budowaniu relacji z naszymi klientami, restauracjami i Partnerami (kurierami). Jeśli łatwo Ci to przychodzi, czekamy na Twoje zgłoszenie!
          • Dbałość o klientów: Nasz zespół w Wolt wie, że kontakty z klientami służą czemuś więcej, niż po prostu rozwiązaniu bieżącego problemu. Naszą misją jest zadbać o klienta tak, by nie było wątpliwości, że ma się do czynienia z najlepszym zespołem wsparcia w Polsce ????
          • Współpraca: Pracuj w zespole, w którym każdy jest jedyny w swoim rodzaju. Gramy wspólnie z innymi zespołami, zajmującymi się Operacjami i Produktem - razem rozwiązujemy problemy, błędy i omawiamy wszelkie ciekawe sprawy.
          • Komunikacja: Rozmowa jest podstawą pracy na pozycji Customer Support Associate. Płynna komunikacja z naszymi Partnerami, klientami i sprzedawcami jest kluczowa, tak samo jak odpowiednie dostosowanie tonu swoich wypowiedzi do sytuacji.
          • Humor i życzliwość: Nie boimy się figlarności, wykorzystujemy nasze poczucie humoru i dobre chęci, by klienci mogli poczuć się jak wśród swoich!
             

          Benefity:

          • ????  Prywatna opieka zdrowotna
          • ☕️ System kafeteryjny MyBenefit
          • ???? Karta Multisport - 3 różne rodzaje (Light, Classic, Plus) - dostępna w ramach Kafeterii MyBenefit
          • ???? 26 dni urlopu
          • ???? Dodatkowy dzień wolny z okazji urodzin
          • ???? Świetne biuro przyjazne zwierzętom,  w samym centrum Warszawy, które odwiedzasz co kilka miesięcy
          • ????????Produkty i usługi firmowe w obniżonych cenach dla pracowników
          • ???? Spotkania integracyjne i imprezy firmowe
          • ???? Owoce i napoje w biurze
          • ????Employee assistance program - program, który oferuje praktyczne informacje i porady na różne tematy nie tylko Tobie, ale także Twoim najbliższym, na przykład członkowi rodziny

          Kwalifikacje

          • Płynna znajomość języka polskiego i możliwość pracy z użyciem języka angielskiego (B2)
          • Możliwość pracy w godzinach pracy Obsługi Klienta - 07:00-02:00
          • Doświadczenie w pracy z klientem mile widziane
          • Umiejętność szybkiego uczenia się, przykładając przy tym uwagę zarówno do szczegółów, jak i większej perspektywy
          • Wielozadaniowość - możliwość zajmowania się kilkoma interakcjami  symultanicznie i bezproblemowe określanie ich priorytetu
          • Gotowość do pracy! Nastawienie na rozwiązywanie problemów szybko i trafnie w prędko rozwijającym się  środowisku

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