COMMUNITY MANAGER

Do you know how to understand others' implicit wants, needs, and desires? Do you know how to mobilize others, in person or online, toward a goal? Do you have what it takes to create an organic and strong grassroots movement? We are looking for someone to help us build, grow and manage our online community, being the voice, tone, and moderator of our brand through community support, content distribution, and digital engagement to build brand presence and trust. This is a strategic role that liaises directly with our CEO and our Head of Marketing.

Essential Skills:

• Natural, honest enthusiasm for our brand and mission, developing a solid understanding of the organization;
• Amazing writing skills, to engage clearly with customers and other members of their audience in blog posts, emails, and social media.
• Organized and quickly adaptable;
• Ability to sell implicitly our value proposition through content;
• Capacity to track feedback and manage the process of posting content across multiple platforms;
• Ability to generate and interpret key metrics to get insight into the health of a brand's community;
• Ability to repurpose content;
• PR knowledge;
• Social media expertise;
• Empathy, good listening skills, and conflict resolution skills;
• Researching abilities to discover trends and hot topics;
• Native English speaker or fluent speaker.

Main Responsibilities:

• Planning and implementing social media campaigns that align with the organization's marketing strategies, curating content;
• Sharing images, status updates, and video content on the company's social media accounts;
• Build, grow, and manage the company’s online community;
• Monitoring for any mention of the brand online and engaging with the customers or potential customers on time, starting conversations with content and posts;
• Working closely with the marketing team to ensure brand consistency;
• Track performance and social media metrics;
• Build relationships with customers, potential customers, and industry professionals;
• Develop the capability to rely on their experience with their organization to confidently address their audience or tap into internal resources to appropriately handle any issues that may arise;
• Organize online and in-person events, webinars, fairs, etc.;
• Search for new leads and prospects on social media;
• Manage social media crises and reputational crises.
• Brainstorm ideas for new social media content and posts.

What do we offer?

• Independent Contract;
• 100% remote work;
• Dynamic and informal environment;
• Flexible schedule.

Would you like to know more about Bureau Works? (www.bureauworks.com)

We are a start-up based in Silicon Valley with a team of over 40 people distributed worldwide. Our technology is used by major global players such as Uber, Zendesk, and Harley-Davidson. They utilize our technology to manage and automate their entire international content production.

We have two aspects of our business: Bureau Works (the translation platform - which provides customers with translations in a predictable and structured manner) and BWX (our translation management system that offers customers a management system to configure and customize according to their needs, with their own translators and teams).

Stay Alert!Recruiting scams are on the rise. If it feels phishy, it probably is. All communication from our team will ONLY come from truepointagency.com. We'll NEVER ask for personal information during interviews. Stay safe! - February 29, 2024

Do you eat, sleep, and breathe sports? If so, now, you can build your career on it! We have an opportunity for a community manager with a passion for sports to work as part of a social media team for a global brand. Our team is deeply integrated in social media conversations relevant to the brand, including sponsorships of sporting events and major athletes. You will actively engage in sports campaigns, in addition to daily conversations related to high-value service issues, products, events, and pop culture. You’re the ideal candidate if you’re motivated, organized, and skilled at moving multiple tasks to completion; are passionate about sports (football, basketball, soccer, golf, etc.), enthusiastic about community interaction, proficient in social media, and comfortable in digital environments.

Generate meaningful results for a growing social media team by supporting the creation and completion of client projects and materials, in a timely manner, without errors. Responsibilities include social listening, proactive engagement, protecting brand reputation, and managing brand content across a variety of social networks, including Facebook, Twitter, TikTok, and Instagram. You’re fit for this role if you can appreciate working an alternative schedule to meet the demands of social media conversations that take place outside of traditional work hours.

If the idea of engaging in major sports events on behalf of global brands excites you then suit up and get your resume to us before the clock runs out. If you want to score the game goal, make sure your resume and email communications are error-free and showcase your industry experience.

You’ll join an award-winning team. We're a proud three-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company.  

We’ve had both remote and hybrid office environments before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks are competitive health benefits with concierge service, 401K profit sharing and competitive matching, consistent professional development, our annual agency development summit, weekly team lunches, and every five years sabbatical.   

Candidates MUST RESIDE in the following states:Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida, or Texas

TruePoint is one of the leaders and pioneers in community management and social media care. Our clients range from global brands to fast-growing small and mid-size companies.

TruePoint seeks a team player with a passion for social media and media intelligence to join our community management team for a global brand. This person is proactive, organized, detail-oriented, and highly self-disciplined.

IMPORTANT: Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users. 

Responsibilities
• Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.

• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.

• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.

• Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients’ tone, voice, and style.

• Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team.

• Ability to identify opportunities for internal process creation and change and implement them.

• Engage with customers on news, products, and services and share relevant information/content/links.

• Identify and flag trending topics.

• Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity.

• Provide content writing and real-time counsel for effective brand community management across various social networks.

• Contribute to reporting and auditing of client and industry social media. Conduct standardized reporting and analysis in real-time and as needed during times of crisis and high-volume activity.

• Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.

• Provide timely updates to account leadership and the client, ensuring goals and objectives are met.

• Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.

Qualifications

• 2-5 years of experience in community management is preferred. Additional experience in social media, paid media, and other areas of marketing is a plus.

• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.

• Willing to work a flexible schedule (a combination of nights, weekends, and holidays). Holidays are recognized with paid time off. Travel may be required.

• Be detail-oriented, organized, caring, innovative, communicative, and data-driven.

• Be comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives to get the most important things done.

• Have strong communication, analytical and presentation skills, both written and verbal.

• Be self-sufficient, meet deadlines, and create high-quality materials.

• Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas to solve challenges.

• Have a functional understanding of multiple social media platforms.

• Be a quick learner, always looking to embrace and master new technologies.

• Accurately and consistently track time daily.

• Effectively maintain a monthly expense report and reconciliation.

• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.

• Work well on a team, including proactively contributing recommendations to enhance results.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

Stay Alert!Recruiting scams are on the rise. If it feels phishy, it probably is. All communication from our team will ONLY come from truepointagency.com. We'll NEVER ask for personal information during interviews. Stay safe! - February 29, 2024

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new every day—even if you have a tenured career?  You’re a TruePointer if you’re nimble and can hustle - our clients and our team move quickly!   

You’ll join an award-winning team. We're a proud three-time Top 100 PR agency in the U.S. and a six-time Inc. 5000 fastest-growing company.  

We’ve had both remote and hybrid office environments before it was popular. We understand the demands of 24/7 agency responsibilities and give our team the flexibility to manage their work and life. Some of our favorite perks are competitive health benefits with concierge service, 401K profit sharing and competitive matching, consistent professional development, our annual agency development summit, weekly team lunches, and every five years sabbatical.   

Candidates MUST RESIDE in the following states:Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida, or Texas

TruePoint is one of the leaders and pioneers in community management and social media care. Our clients range from global brands to fast-growing small and mid-size companies.

TruePoint seeks a team player with a passion for social media and media intelligence to join our community management team for a global brand. This person is proactive, organized, detail-oriented, and highly self-disciplined.

IMPORTANT: Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays. TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users. 

Responsibilities
• Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.

• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.

• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.

• Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients’ tone, voice, and style.

• Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team.

• Ability to identify opportunities for internal process creation and change and implement them.

• Engage with customers on news, products, and services and share relevant information/content/links.

• Identify and flag trending topics.

• Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity.

• Provide content writing and real-time counsel for effective brand community management across various social networks.

• Contribute to reporting and auditing of client and industry social media. Conduct standardized reporting and analysis in real-time and as needed during times of crisis and high-volume activity.

• Develop error-free messaging and real-time content to support clients' social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.

• Provide timely updates to account leadership and the client, ensuring goals and objectives are met.

•• Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.

Qualifications

• 2-5 years of experience in community management is preferred. Additional experience in social media, paid media, and other areas of marketing is a plus.

• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.

• Willing to work a flexible schedule (a combination of nights, weekends, and holidays). Holidays are recognized with paid time off. Travel may be required.

• Be detail-oriented, organized, caring, innovative, communicative, and data-driven.

• Be comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives to get the most important things done.

• Have strong communication, analytical and presentation skills, both written and verbal.

• Be self-sufficient, meet deadlines, and create high-quality materials.

• Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas to solve challenges.

• Have a functional understanding of multiple social media platforms.

• Be a quick learner, always looking to embrace and master new technologies.

• Accurately and consistently track time daily.

• Effectively maintain a monthly expense report and reconciliation.

• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.

• Work well on a team, including proactively contributing recommendations to enhance results.

• Understand and facilitate the purchase order process. Initiate and track vendor billing accurately.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.

At Ingenia Agency we’re looking for a Community Managerto join our team.

Contribute to the shielding of the brand reputation in social networks, through strategies of prevention, containment and mitigation of reputational crises. Communicate messages and stories of the brand on the different social platforms.

What will you be doing?

• Listening and understanding: monitoring the conversation around the brand to detect threats or opportunities. Through listening tools and manually.
• Content creation: generation of valuable content for the audiences of your different social networks.
• Customer Service: management of doubts, complaints and comments from the community.
• Measure everything: obtain and interpret data from social channels to optimize, the process that requires it, effectively.

What are we looking for?

• Bachelor’s degree in Marketing or related.
• Age indifferent.

• Specific knowledge:
  • Content creation
  • Conversation monitoring
  • Management of social media management, listening and reporting tools, such as Socialbakers, Sysomos, Tweetdeck, Sprout Social, Buffer, etc.
  • Domain of Facebook, Twitter, Instagram, Youtube and LinkedIn
  • Crisis management
  • Generating reports
  • Customer service
  • Generation of strategies for the creation and distribution of content
  • Benchmarking
  • Definition and monitoring of KPIs

• At least 3 years of previous experience working for an agency.
• Have managed global accounts
• Knowledge of corporate reputation
• Self-taught and proactive.
• Trends hunter
• Advanced English.
• Be extraordinary!

What are we offering?

• Competitive salary
• Law benefits:
  • 10 days of vacations to the first year fulfilled
  • IMSS
• Additional benefits:
  • Contigo Membership (Insurance of minor medical expenses)
    • Personal accident policy.
    • Funeral assistance.
    • Dental and visual health assistance.
    • Emotional wellness.
    • Benefits & discounts.
    • Network of medical services and providers with a discount.
    • Medical network with preferential prices.
    • Roadside assistance with preferential price, among others.
  • 3 special permits a year, to go out to any type of procedure that you have to do half day equivalent
  • Half day off for birthdays
  • 5 days of additional vacations in case of marriage
  • 50% scholarship in language courses in the Anglo
  • Percentage scholarship in the study of graduates or masters with the Tec. de Mty.
  • Agreement with ticket company for preferential rates for events of entertainment.

SUITSME— компанія, яка розробляє однойменний мобільний застосунок, у якому гравці беруть участь модних викликах в ролі стиліста, створюючи креативні образи для свого аватару. SUITSME має 10 мільйонів завантажень у всьому світі та понад 80 тисяч активних користувачів щодня.

As the SUITSME Game Community Manager, you will be responsible for fostering a vibrant and engaged community across Facebook and Discord platforms. Your primary objectives will include maintaining active communication channels, entertaining and engaging with the community, addressing player issues, and promoting a friendly and supportive atmosphere. The ultimate goal of this position is to enhance player retention, cultivate brand ambassadors, and ensure a positive and enjoyable experience for all players. PASSION is the key! Ideal candidate should be passionate about fashion games.

Вимоги:

• Попередній досвід роботи з ком'юніті, соціальними мережами або в суміжних сферах;
• Відмінні навички письмової та усної комунікації, доброзичлива манера спілкування;
• Сильні навички міжособистісного спілкування з умінням будувати стосунки та розвивати ком'юніті;
• Пристрасть до ігор та знайомство з грою SUITSME або подібними іграми;
• Вміння користуватися соціальними мережами, онлайн-форумами та комунікаційними інструментами;
• Навички вирішення проблем та вміння ефективно вирішувати питання та проблеми гравців;
• Креативність та інноваційність для розробки цікавого контенту та ініціатив спільноти;
• Високий рівень англ. мови ( В2 і вище);
• Здатність працювати самостійно та в команді у швидкоплинному середовищі.

Буде плюсом:

• Досвід роботи з інструментами управління ком'юніті та аналітичними платформами;
• Знання процесів розробки ігор та тенденцій індустрії;
• Вміння створювати візуальні матеріали для соціальних мереж.

Ваші задачі:

• Взаємодія з ком'юніті: Активно взаємодіяти з ігровою спільнотою SUITSME на Facebook та Discord, ініціювати та брати участь у дискусіях, відповідати на коментарі та повідомлення, а також сприяти створенню дружнього середовища;
• Розваги: Створювати та поширювати розважальний та захоплюючий контент, такий як меми, опитування, конкурси та події спільноти, щоб зацікавити гравців та залучити їх до гри;
• Вирішення проблем: Бути основною контактною особою для запитів, відгуків та скарг гравців. Вирішувати проблеми гравців швидко та професійно, надавати корисні рішення та забезпечувати позитивний досвід гравців;
• Дружнє спілкування:Сприяти дружньому та шанобливому спілкуванню всередині спільноти, модеруючи дискусії, забезпечуючи дотримання правил спільноти та конструктивно вирішуючи конфлікти чи суперечки;
• Підтримка ком'юніті: Надавати підтримку та допомогу учасникам спільноти, які стикаються з технічними проблемами, питаннями щодо ігрового процесу чи іншими проблемами, пов'язаними з грою. Співпрацювати з командою розробників для ескалації та вирішення складніших проблем, якщо це необхідно;
• Утримання гравців: Впроваджувати стратегії для підвищення рівня утримання та лояльності гравців, такі як організація регулярних заходів для спільноти, створення ексклюзивних нагород або заохочень для активних гравців;
• Амбасадорство бренду: Виявляти та розвивати пристрасних і впливових гравців, які можуть їхній позитивний досвід, залучати нових гравців і сприяти загальному зростанню та успіху спільноти.

Що ми пропонуємо:

• Віддалена робота;
• Гнучкий графік роботи;
• 20 робочих днів оплачуваної відпустки;
• Оплачувані лікарняні;
• Медичне страхування;
• Корпоративні заходи.

Qualifications:

• Previous experience in community management, social media management, or a related field;
• Excellent written and verbal communication skills, with a friendly and approachable demeanor;
• Strong interpersonal skills with the ability to build relationships and foster a sense of community;
• Passion for gaming and familiarity with the SUITSME game or similar titles;
• Proficiency in using social media platforms, online forums, and communication tools;
• Problem-solving skills and the ability to effectively address player issues and concerns;
• Creativity and innovation to develop engaging content and community initiatives;
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

• Experience with community management tools and analytics platforms.
• Familiarity with game development processes and industry trends.
• Ability to create visuals for social media.

Key Responsibilities:

• Community Engagement:Actively engage with the SUITSME gaming community on Facebook and Discord by initiating and participating in discussions, responding to comments and messages, and fostering a welcoming environment;
• Entertainment: Create and share entertaining and engaging content such as memes, polls, contests, and community events to keep players excited and involved with the game;
• Issue Resolution: Serve as the primary point of contact for player inquiries, feedback, and complaints. Address player concerns promptly and professionally, providing helpful solutions and ensuring a positive player experience;
• Friendly Communication:Promote friendly and respectful communication within the community by moderating discussions, enforcing community guidelines, and resolving conflicts or disputes in a constructive manner;
• Community Support:Provide support and assistance to community members who encounter technical issues, gameplay questions, or other challenges related to the game. Collaborate with the development team to escalate and resolve more complex issues as needed;
• Player Retention:Implement strategies to enhance player retention and loyalty, such as organizing regular community events, creating exclusive rewards or incentives for active players, and fostering a sense of belonging within the community;
• Brand Ambassadorship: Identify and nurture passionate and influential players who can serve as ambassadors for the game. Empower these players to share their positive experiences, recruit new players, and contribute to the overall growth and success of the community.

What we offer:

• Remote work for ultimate flexibility;
• Flexible working hours to accommodate your lifestyle;
• 20 days of paid vacation to unwind and recharge;
• Paid sick leaves to prioritize your well-being;
• Medical insurance for peace of mind;
• Exciting corporate events to connect and celebrate achievements.

If you're passionate about gaming and community building and you're ready to take on the challenge of becoming the face of the SUITSME gaming community, we want to hear from you! Apply now to join our team and help us shape the future of SUITSME.