Job Description

The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSM oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Manager of Operations.

Duties and Responsibilities

• Demonstrates a working knowledge of therapy services and the deficits/diagnosis/vocabulary associated with those services.
• Collects and documents Referral information for Therapy services. Communicates the referral needs during staffing meetings to engage services for the client. Follows through with problem-solving barriers to services being initiated.
• Troubleshoots authorization and client family needs in order to determine feasibility and financial responsibility regarding therapy services.
• Coordinates admission prior to therapy evaluation with the client's caregiver. Completes required consent paperwork to initiate services in an accurate and timely manner.
• Demonstrates an understanding of who to collaborate with regarding family dynamic concerns from the clinician or the client receiving services. With the goal of maintaining a positive work environment for staff and clients.
• Coordination of services with external providers and support for families attempting to access services in addition to those provided by MGA Homecare.
• Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff, and office personnel.
• Builds strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
• Sets proper and realistic expectations with clients regarding MGA’s service capabilities.
• Appropriately logs all non-clinical client & field staff complaints in accordance with MGA policy.
• Collaborates with recruiting team to address long and short-term staffing needs by communicating client specific requests.
• Demonstrates working knowledge of payer source requirements, including an understanding of Medicaid, MGA specific software systems, internal processes, policies and procedures.
• Communicates and escalates all client and field staff issues to management in accordance with MGA Policy.
• Participates in the on-call rotation for after-hours service issues.
• Effectively supports and executes the mission, ethics, and goals of the company.
• Represents MGA and themselves in a positive and professional manner.
• Completes work within designated time.
• Demonstrates a high level of honesty, integrity and accountability.
• Adheres to all company policies and procedures outlined in Employee Handbook, Employee Agreement, and/or communicated from management.

Qualifications

Requirements

• Proficiency in Spanish and English is required
• Bachelor’s Degree Required
• 2+ years’ experience in customer service role
• 1+ years’ experience in management position preferred
• Reliable means of transportation and flexibility to travel
• Current state driver’s license and automobile insurance.
• Must demonstrate ability to meet deadlines
• Strong communication skills required

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Job Description

The Client Service Manager is a key member of our customer facing team and plays a vital role in the delivery of our services. The Client Service Manager is responsible for the day-to-day interaction with the client, ensuring the timely and accurate execution on all aspects of equity plan administration and financial reporting deliverables.  Candidates for this position should have a strong attention to detail as well as creative problem-solving skills.  This individual should have demonstrated ability to successfully manage multiple client relationships and projects, while driving high levels of client satisfaction. 

• Ensure outstanding service delivery to an assigned book of clients 

• Interact directly with the clients, developing client-specific procedures, responding to inquiries, planning for future stock plan events, maintaining and ensuring data integrity and overseeing the administration of all functions of the equity plan administration (processing, stock issuance, settlement processing, taxation, reporting, etc.) 

• Manage and interface with applicable third-party vendors (brokers, transfer agents, etc.) 

• Interface with cross-functional team members, as needed, in delivering timely and accurate client administration services (sales, support, engineering, etc.) 

Qualifications

CEP Certification (Certified Equity Professional) or willingness to pursue 

• 3+ years of customer service-related experience dealing with corporate clients 

• Excellent written and verbal communication skills 

• Strong analytical and organizational skills to manage multiple clients’ tasks and issues with a high level of detail 

• Exceptionally resourceful, detail-oriented with ability to deliver complete and accurate results 

Preferred: 

• High level of proficiency in Microsoft products (Excel, Word, PowerPoint, Outlook) 

• Ability to work well in a collaborative environment 

• Proven working knowledge of stock options, employee stock purchase plans, restricted and performance awards, ASC 718 and/or corporate accounting administration 

• Experience working with different types of Equity Plans in both private and public companies is preferred 

• Ability to identify and implement process improvements 

• Knowledge of equity compensation taxation and accounting rules and applicable compliance regulations preferred 

• B.S. or B.A. in a Business Administration, Economics, Accounting, or Finance or related studies ​​​​​​​

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Job Description

Job Title: Account Manager 

Location: Homebased with client site visits 

Main Purpose of Role:

Do you have great customer care skills?  Are you proactive, forward thinking and always up for a challenge? Do you thrive in a fast paced, ever-changing environment?  Are you confident at presenting to clients at all levels? 

As an SGS Account Manager you would play a crucial role in building and maintaining relationships with clients, ensuring their satisfaction and timely product launches.  Here's what you can expect from the role:

Responsibilities:

• Be the primary point of contact for SGS clients, translating their needs and objectives into commercially sound realities.
• Build and maintain strong relationships with clients, fostering trust and loyalty.
• Develop account strategies to achieve client goals.
• Attend weekly and ad hoc meetings with clients and partners to provide detailed written and verbal updates on all projects, highlighting any issues or delays.   Ensure any SGS actions are completed in a timely manner.
• Become the SGS expert in the client’s business, understanding their product launch process and policy requirements inside out.
• Liaison between internal departments and clients for project queries
• Work with our operational teams to ensure clients queries are answered and resolved.
• Prepare reports and presentations to provide insights and updates to clients.

Qualifications

Skills & Knowledge

• Ability to understand and anticipate customers’ needs
• Previous Account Management or Project Management Experience
• An understanding of the Project Management lifecycle
• The ability to manage cross functional teams
• A working knowledge of Microsoft packages
• Have an organised and analytical approach to work
• A proven track record in a fast paced environment
• Strong interpersonal and relationship management skills

Qualifications

• Retail or manufacturing experience – preferably related to food product approval/quality assurance.
• Proven experience in account management, project management, customer care management or other related field.
• Strong communication and interpersonal skills to effectively engage with clients and internal teams.

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Job Description

Opportunity

The Manager, Client Development’s primary objective is to continuously surface opportunities and/or pain points in existing clients to pair with existing or new-to-market Vestcom solutions. This professional’s underlying goal is to drive Vestcom revenue growth while demonstrating to clients the outsized returns driven by Vestcom solutions. The optimal candidate will be a results-oriented professional with a proven track record of driving profitable top line revenue through consultative, top-to-top selling into retailers. This individual will be responsible for Vestcom’s relationship with 5 or more midsize retail accounts. Success will require the creation of innovative business strategies that ultimately result in delivering optimal solutions against key opportunities, with further focus on expansion and scale.  Additionally, this individual will be responsible for driving adoption and revenue associated with expansion of the Vestcom Media Solutions network in assigned accounts.  

Key Areas of Responsibility

• Deliver the annual revenue goal for 5 or more assigned accounts
  • Lead and implement the Vestcom client development strategy and strategic account plan for assigned accounts
  • Develop annual and multi-year revenue plans to deliver against clients’ strategic priorities
  • Penetrate and develop high level customer relationships with senior retail leaders
  • Lead, negotiate, and execute sales contracts that drive profitability and sales growth for Vestcom
• Formulate and implement a client development plan across account base

• Position self as a trusted advisor to client executives for all shelf-edge/in-store media decisions
• Provide thought leadership on in-store technology, and related solutions fit to clients’ strategies
• Partner with Vestcom Strategy, Solutions, and Shopper teams to develop client plan
• Close business by winning executive sponsorship, bringing all stakeholders to alignment

• Align Vestcom solutions against the largest opportunities for assigned accounts
  • Have the aptitude and ability to decipher annual reports and related company strategic documents to capture each client’s strategic objectives 
  • Keenly listen to clients for their largest pain-points / obstacles to achieve specific objectives
  • Partner with Vestcom’s strategy, innovation, and solutions teams to deliver new solutions to clients
• Ability to confidently formulate, deliver, and defend the value proposition for Vestcom solutions 
  • Collaborate with Vestcom Strategy & Marketing team in developing customized sales collateral to effectively convey Vestcom value proposition to your clients
  • Understand and guide key retailer measurement criteria on both topline and bottom-line metrics 
  • Strong analytical capabilities and ability to effectively translate Vestcom value proposition to the right audience in ways that will create accretive value and resonate across client functions
  • Ability to understand market and competitive dynamics, as well as evangelize and execute behind next generation solutions that are introduced into market
• Work collaboratively with Vestcom shelfAdz® team (Vestcom Media Solutions network) to deploy tactics necessary to achieve shelfAdz and total account revenue goals
  • Partner with shelfAdz team to drive adoption of shelfAdz  tactics across your client base
  • Guide prospecting approaches, sales pitches, and lead team to develop proposals that position Vestcom value proposition with targeted business solution
  • Provide detailed and accurate sales forecasting targets on shelfAdz components

• Ensures compliance with internal policies, procedures and internal controls in accordance with the Sarbanes- Oxley Act 2002 Section 404.

Qualifications

Key Qualifications

• 3+ years of experience delivering enterprise, multi-stakeholder outsourcing solutions and/or strategies to retailers (technology or systems outsourcing experience preferred)
• A proven track record of building relationships with executive contacts within large retailers 
• Experience working for a marketing services provider, complex industrial sales, management consulting, or technology firm in a consulting, business development or sales leadership role is preferred
• Demonstrated track record for achieving revenue and margin targets
• Track record of growing an established business within a retailer eco-system 
• Exceptional listening and strategic selling skills including negotiation, conflict management, account management, strategic selling, sales forecasting, and leading-edge sales strategies
• An understanding of the selling of services or products to retail functions including Merchandising, Operations, Marketing, or IT
• Superior analytical and interpersonal skills; excellent oral and written communication skills
• Willingness to dive into all levels of the work from high-level strategic to tactical selling tasks
• Strong proficiency communicating verbally and PowerPoint slide decks
• Proficiency working with poplar CRM tools, lead generation services, and core Office applications
• Bachelor’s degree required
• Ability to embody and reflect Vestcom’s core values

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Job Description

As theClient Strategy Manager, you are responsible for owning day-to-day client relationships, direction, project execution, and ultimately, the success of jetfuel.agency’s assigned, higher-profile accounts.

This role is ideal for a leader who is tenured in omnichannel campaign execution and strategy, is an expert in client relationship management and problem-solving, and will manage a team of one or more Coordinators, helping them develop their skills to win, manage, and grow client business. The ideal candidate should be proactive in nature, a critical thinker, and a mentor.

This position is fully remote but may involve regular weekly and monthly calls.

Qualifications

• 3-5 years of experience in digital marketing and advertising
• Knowledge of marketing platforms such as Facebook, Instagram, Google and TikTok Ads
• Prior experience in account management or account coordination a plus
• Broad range of experience in multiple advertising channels, including but not limited to:
  • Demonstrated paid media knowledge
  • Demonstrated ability to successfully monitor new paid trends and products and evaluate application to agency and client
  • Budget/pacing and billing
  • Demonstrated understanding of integrated media, client scope and industry trends

Principal Responsibilities / Accountabilities

• Serve as head of communications and main point of contact for all assigned accounts; own all comms between agency and client
• Effectively communicate, prioritize and strategize between all parties (jetfuel.agency departmental teams [Ops, Design, and Marketing teams] and clients) as established leader of assigned jetfuel.agency clients
• Have a strong understanding of the brand's industry, culture, voice, and competition
• Establish project plans and timely execution for all deliverables, including campaigns, branding, and more
• Serve as source of truth for requirements, assets, and details for all projects
• Review and provide all feedback on all deliverables, serving as the client voice and keeping in mind strategy/client goals
• Cultivate strong relationships with clients and internal agency team members and partners
• Continually look for areas to grow and innovate on accounts by working with internal teams to provide strategic solutions and recommendations 
• Act as a mentor and help manage the team by leading by example and fostering the talents of those working with them
• Problem-solve and innovate for issues and challenges not yet explored, attempted or accomplished
• Share learnings, best practices and innovative wins across the organization 
• Pioneer team efficiency and effectiveness, such as new processes or revamping current ones, tech and software 
• Ensure KPIs are being met by having a strong pulse on performance and pacing; use performance insights to develop strategies that help meet KPIs by closely collaborating with the team
• Consult, educate and negotiate with clients and agency partners
• Present recommendations/ideas to client and internal team
• Educate client team on the latest trends, best practices, technological advancements

Must-Haves

• Excellent communicator who is able to craft and tell a consistent story to executives, team members and clients via written and vertical communication
• Manage the media team successfully from a project management, feedback and efficiency standpoint
• Ability to follow up on tasks to ensure deadlines are hit across many projects at once
• Highly strategic and able to balance long term strategy with short term results
• Deeply analytical with a bias for action
• Ability to dissect data and draw insights that drive the business forward
• Natural leader with ability to motivate, coach and drive teams forward

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Job Description

As the Manager of Client Support, you will help grow and nurture our technical support function. The person who steps into this role will leverage customer-facing experiences and be responsible for researching and implementing solutions to prevent or mitigate client issues through proactive support and monitoring. Partnering with other teams like Sales, CX, Product and Development to provide our clients with the highest level of support and subject matter expertise.

What you’ll do:

• Help build the support function through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
• Provide efficient and timely tier 1 and tier 2 support for all raisin® users.
• Be an advocate for raisin® users and champion their needs internally.
• Analyze data for ways to prevent future tickets/issues and review user feedback to build quality support programs.
• Foster a culture of collaboration, high performance and continuous learning.
• Serve as an escalation point for client and team issues, resolving with other internal teams as necessary.

Qualifications

What you’ll bring:

• Adaptability and flexibility in a fast-paced and evolving landscape.
• Proven ability to lead, motivate and develop high-performing teams.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and concisely.
• Strong interpersonal skills, including active listening, empathy, and relationship-building capabilities.
• Proactive mindset with strong analytical and problem-solving skills to help clients get the best results for their charities.

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