Work/Project Scope:

• Become the authority on user behavior analysis for our Ads and Monetization team, applying data science techniques and analytical skills to unearth deep insights on the marketplace.
• Work with engineering and product on data pipelines to ensure business impacts can be tracked efficiently in complex environments.
• Define the metrics teams use to evaluate their success, perform analysis to understand the impact on growth and track progress toward those results.
• Design and evaluate tests to ensure we track the causal impact from product changes on business rigorously.
• Present in key meetings and business reviews with our product leadership.
• Tackle complex problems inherent to a double-sided marketplace. Deliver insights that drive changes in team strategy using SQL, Python, R, and/or other scripting and statistical tools.

Must-Have Skills:

• Strong SQL skills.
• Proficiency in any data orchestration and scheduling job tools (such as  AirFlow, DBT, Rundeck, or Argo).
• Experience in data modeling, data design, ETL (extract, transform, and load), or star schema is a plus.
• Experience working as an analytics engineer is a plus.
• Proficiency in R, Python, or other programming languages for statistical analysis is a plus.
• Experience working with BI visualization tools (such as Looker) is a plus.
• Experience working with two-sided marketplaces, ads, or auctions is a plus.

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team.

Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

Work/Project Scope:

• Assist our VP with meeting schedule and travel arrangements as needed
• Assist with tracking incoming legal process and ensuring prompt responses in ongoing matters
• Coordinate incoming product & marketing requests for internal reviews, and triage submissions
• Assist with intellectual property matters, including conducting basic research
• Coordinate with the privacy law team to assist with program processes, including privacy impact assessments, data subject requests, and commercial agreements
• Assist with ongoing internal AI and algorithmic governance processes
• Assist with managing outside counsel budgets and onboarding
• Support insurance matters, including annual policy renewals and claim submissions
• Route documents for signature via DocuSign
• Support with ad hoc projects and research as needed

Must Haves (Required Skills):

• Some experience with litigation preferred
• Experience with keeping internal processes running smoothly, and proven ability on process improvement
• Strong written and verbal communications skills
• Ability to collaborate seamlessly with external stakeholders
• Attention to detail, ability to track and coordinate multiple projects (and sometimes with competing deadlines).
• Some experience with managing outside counsel billing and onboarding
• Paralegal certificate preferred but not required

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

We are looking for an Operations Coordinator to help bring Upwork’s product to life through customer stories and by showcasing the transformative opportunities that our work marketplace unlocks. Customer stories are at the heart of so much of what we do, from integrated brand campaigns to product launches to customer events. 

In this role, you’ll help the customer advocacy team with pipeline and request fulfillment activities by conducting customer research and outreach, conducting searches and compiling reports, and tracking activities and assets. You’ll also liaise with cross-functional teams to fulfill requests, develop marketing and sales assets, and coordinate customer participation in various activities.

Work/Project Scope:

• Assist with outreach to customers to schedule interviews and reference calls,  as well as secure their approval on assets in which they are featured. Track relevant information and actions, such as schedules, sign-offs, and follow-ups. 

• Conduct customer research using various internal systems to compile advocate profiles based on nominations and requests.

• Maintain customer details and records of advocate and asset usage. Maintain accuracy through regular and ongoing updates and audits.

• Track and update workflows in department project management tool to provide the Customer Advocacy team, cross-functional partners, and other stakeholders with accurate and timely communication and updates on status and progress.

Must Haves (Required Skills):

• 5+ years of experience in project management. 

• Poise, discretion, and a demonstrated ability to interact with individuals at all levels of an organization, including VP and C-level executives

• Excellent verbal and written communication skills

• Customer steward mindset and mentality as well as customer-facing experience (particularly with senior level audiences)

• Team player who can work effectively and efficiently with multiple stakeholders and contributors at various levels

• Strong project and program management skills; experience in prioritizing, organizing, and tracking multiple projects of varying complexity and completion dates

• Strong attention to detail

• Knowledge of and experience using CRM systems (particularly, Salesforce) and project management tools (particularly, Asana)

• Bias toward action

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.  

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. 

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

Join our Flutter Platform Team, where we're leading the charge in transforming mobile app development. As a Flutter Developer, you'll play a pivotal role in driving company-wide adoption of Flutter for superior mobile experiences. Collaborate with talented engineers and designers to create cutting-edge applications that redefine industry standards.

Responsibilities:

• Designing, developing, testing, maintaining, and deploying software in the Flutter framework and Dart language.

• Integrating Flutter Modules in native iOS and Android Apps.

• Developing user interface components and implementing them by following well-known Flutter / Dart workflows and practices.

• Communicating with product and engineering leads to implement business and project objectives.

• Code review of team members' commits and pull-requests.

• Participate in testing, quality assurance, and bug fixes.

Requirements:

• 2 years of commercial experience developing and delivering Flutter-based apps.

• 2 to 5 years of experience developing mobile apps natively in iOS and/or Android, or front-end web development.

• Good understanding of state management, Flutter flavors, and app architecture.

• Strong communication and consultative skills. Self-initiated and proactive.

• Experience in a remote software development environment.

• Experience with building apps and software for a marketplace is a bonus.

• Nice to have: Firebase, Azure DevOps, PWA (Progressive Web Apps).

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

The Sr. Technical Project Manager will be responsible for managing execution of core (run the business) scrum activities, customer demand-driven work and traditional projects. This role will track and be the primary driver for project metrics, schedules and ensuring capabilities are delivered on time. You will initially be focused on Production DevOps initiatives but will need to have experience in multiple technology disciplines and running projects across highly distributed teams as the role will be leveraged across multiple Cloud Engineering efforts.

Work/Project Scope:

• Drive work intake and execution through scrum processes for core (Run-the-business) work and traditional projects for larger initiatives. 

• Partner with the Engineering Team Lead(s) to understand work requests, capture requirements, identify the timeline, create tasks and ensure completion. 

• Coordinate cross-functional meetings to build project plans, task execution plans, release plans and other artifacts as needed.

• Provide situational leadership and focus to ensure the timely execution and delivery of the activities and success criteria contained in the project plan and schedule.

• Remove ambiguity by connecting teams or individuals (or escalating if needed) so sprints and tasks progress as scheduled.

• Maintain data integrity, completeness and accuracy in team tools for work tracking and reporting

• Lead effective and efficient meetings such as stand-ups, sprint planning, release planning and retrospectives. Drive towards (and track) dates, commitments and next steps.

• Lead the translation of roadmap programs into documented projects, milestones and tasks

• Provide status, project metric updates for each of your assigned roadmap projects and team sprints on a consistent basis.

• Take ownership of impediments and/or obstacles that cannot be resolved by the teams and drive escalation management & resolution.

• Partner with team owners to fulfill the scrum master role where needed. Help teams to live agile values, processes and actions for continuous improvement.

• Be an active participant in the PMO and how we build processes that leverage automation to drive standardization and a consistent delivery.

Must Haves (Required Skills):

• Proven years of Technical Project Management experience in a related industry

• Experienced in organizing work via implementing Scrum and Kanban processes

• You have shown success leading multiple major and concurrent technology program management efforts

• Significant experience working with engineering leadership, technical teams and individual contributors

• Ability to communicate authoritatively at a sufficient technical depth using dashboards, charts & executive summaries

• Experience tracking work updates in JIRA, Confluence and modern tools for project and broader program management

• Experience with managing projects and teams working on AWS, Azure and/or Google Cloud Platform technologies

• Experience with DevOps model

• Experience working on InfoSec, IT and Customer related projects

• Experience implementing and executing SCRUM methodologies while also managing traditional waterfall deliverables

• SCRUM certified or equivalent experience

• PMP certification or equivalent experience

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We are seeking a seasoned and strategic Senior Director of Internal Communications to lead and manage our internal communications function. Reporting to the VP, Communications the Sr Director, Internal Communications will be a key leader on Upwork’s Communications team, which is responsible for telling stories that increase Upwork awareness and favorable brand perception with internal and external stakeholders. 

As the leader of this function, you will play a pivotal role in shaping the organization's internal messaging, and driving and ensuring consistent, impactful, and creative communications that align with our company's values, goals, and culture. You will be responsible for designing and executing comprehensive communication strategies that engage and inform our team members across various levels and locations. We are in a time of transformation, and we are looking for a thoughtful builder who can audit our existing efforts and further evolve our program. You will work alongside our executive team and will bring your maturity and emotional intelligence to bear in this high visibility and high accountability role. This is an exciting chance to make your mark by educating and inspiring our workforce of both full-time employees and freelancers to do their best work.

Your Responsibilities:

• Develop and execute a forward-thinking internal communication strategy that supports the organization's business objectives, fosters employee engagement, and enhances overall company culture.
• Lead all corporate internal communications and content for various channels – including All Hands, weekly Q&As, leadership forums, and communications from our C-suite.
• Build, nurture, coach and motivate a team of communicators and events & operations specialists.
• Expand our internal communications tools and systems for maximum impact and utility, including nurturing our nascent company intranet.
• Be a trusted advisor, building relationships across the business and partnering with our leadership team to ensure buy-in on the strategy and excellence in execution.
• Ideate and drive effective campaigns around critical company priorities and collaborate closely with cross-functional teams on change management and crisis communications.
• Collaborate with HR to design and execute programs that drive employee engagement, satisfaction, and a sense of belonging within the organization.
• Evolve our metrics and feedback mechanisms to evaluate the effectiveness of internal communication initiatives. Use data-driven insights to continually refine strategies and tactics.
• Stay current with industry best practices, emerging trends, and technologies in internal communication to recommend and implement innovative tools and approaches.

What it takes to catch our eye:

• Excellent written and verbal communications skills.
• Experience working for organizations that are scaling and going through change.
• Experience working remotely and communicating with distributed teams.
• Proven success collaborating with and influencing cross-functional partners and executives.
• Experiencing building and leading a team.
• Equal parts thinker and doer. 
• Strong project management skills, ability to juggle multiple tasks simultaneously and prioritize.
• Flexibility and growth mindset.
• A calm demeanor under pressure.
• Attention to detail.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by accomplished professionals who are gaining more control by finding work they are passionate about and building their careers.

____________________________________________________________________________

The Trust & Safety team's mission is to ensure that Upwork is the world's most trusted work marketplace. As our Product Manager responsible for user experience, verification, and enforcement systems, you will report to the Senior Product Manager for Identity and help shape how we protect the work marketplace of the future. You'll help to deliver the roadmap for Identity , design intuitive customer experiences and drive efforts to sustain a safe marketplace far into the future. 

Your Responsibilities:

• Partner with the Senior Product Manager for Identity to deliver a prioritized product roadmap for 2024 aligned to our Annual Operating Plan, owning the implementation of features designed to identify and address threats from bad actors who are "lying" about their identity.

• Manage programs within the Identity roadmap, initially focusing on delivering a suite of solutions for detecting and responding to a variety of identity risk scenarios without compromising on user experience.

• Collaborate across Design, Engineering, Marketing, Research, Sales, Legal, Analytics and other teams to deliver your roadmap, and rigorously test hypotheses, iterate, and learn. 

• Build enterprise-grade capabilities for managing identity risk with user-friendly, consumer-level simplicity.

• Measurably improve customer experiences while reducing fraud and abuse on Upwork.

What it takes to catch our eye:

• At least 2 years prior experience as a product manager within a trust & safety, fraud, or risk management team

• Experience working with analysts & machine learning experts to develop both rules-based detection and machine learning models.

• Fluency in creating multi-layered detection strategies that consider and mitigate for complex risk problems across the platform and throughout the user journey

• Experience designing sound risk management experiences that stop bad actors with minimal impact to healthy growth.

• Curiosity and an eye for anomaly detection and spotting trends.

• Creativity and a desire to try new things to learn.

• Experience working with marketplace policy managers in developing enforcement strategies that change user behavior.

• Empathy for customers and an understanding of how to work with designers to deliver experiences that surprise and delight customers while creating friction and blocks for bad actors

• Experience combining quantitative and qualitative data to frame problems and develop solutions

• Skill in adapting to and driving change through ever-evolving goals and priorities

________________________________________________________________________________________

Change the world around you.

At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, we also hire full-time employees in 19 states in the United States.

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, and gain insights into our company values, working principles, and the employee experience, we invite you to visit ourLife at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, or other applicable legally protected characteristics.

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team.

Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.
 

As a technical investigator for Upwork’s Trust & Safety Investigations team, you will be responsible for investigating and communicating complex, high profile, high risk escalations involving fraud, scam, fake identities, security, and anomalous user trends.

Upwork’s Trust & Safety Investigations team is a mission-driven, globally distributed team. The team's primary purpose is to review, identify, model and advise on emergency & emerging Trust & Safety threats. Our stakeholders are company-wide, accepting escalation work from Executive Escalations, Information Security, Talent & Innovation, Sales, Legal, Compliance, and Product and Engineering.
 

Work/ Project Scope:

• Pulling and analyzing large amounts of user data in order to identify trends and “connect the dots”.
• Managing critical relationships with key internal stakeholders by responding to queries in a timely and accurate manner
• Clearly and effectively communicating emerging trends and investigative findings.
• This role is for you if you genuinely enjoy digging into fraudulent patterns, identifying nefarious actors, and staying up to date on political and global issues. At times you will be expected to move fast and operate under pressure as well as be open to investigating sensitive content and/or highly confidential content.

Must Haves (Required Skills):

• 2+ years experience with investigations, risk, fraud, trust & safety, cybersecurity or other related fields, or other comparable experience that demonstrates investigative acuity
• Extremely proficient in English in order to uplevel complex casework
• Proficient in SQL and data analysis
• An aptitude for creatively collecting data across the web or experience with OSINT tools
• Knowledge of global geopolitical risks
• Analytical experience in making assessments and solving problems using data, as well as providing practical business insights
• Strong attention to detail
• Self-starter with strong time and organizational skills
• Proven track record of approaching obstacles with curiosity and using creative problem-solving methods to find quick and effective solutions
• Able to work with an overlap of 2 hours during the Pacific timezone business hours
• Preferably with Python or data visualization tools experience (Looker, Tableau, etc.) that help refine data analysis
• Preferably with AI literacy with an understanding of AI governance and risk mitigation
• Preferably with experience with Cryptocurrency fraud investigations and asset tracing

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.  

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.  

Interested in joining our Talent Community?

Perhaps, the right role for you is just around the corner. Feel free to submit your resume and we'll keep your resume ready for the right role. Upwork has various exciting roles as our company continues to grow. If you didn't find a role currently open that fit your skill set, then please feel free to join our talent community. The Upwork Talent Community, will hold your resume and contact you as soon as a role opens that may fit your specific skills and career goals. 

Come change how the world works.

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

As the Director of Corporate Strategy, you will play a pivotal role in shaping the future direction of Upwork. You will collaborate closely with Finance leaders and Upwork’s executive team to develop strategies that drive growth, enhance competitiveness, and further our overall mission. This position requires a versatile leader with excellent analytical and communication skills and a proven track record in strategic planning, competitive analysis, and market evaluation. You will report to the Vice President of Strategy and Operations and interface with leaders throughout Upwork.

Your Responsibilities:

• Develop our competitive strategy, driving research and communicating learnings about the landscape with leaders throughout our company.
• Evaluate and size market and customer segments, identifying growth areas for the company.
• Form strategies and business cases to pursue high potential opportunities raised by yourself and other Upwork leaders.
• Research and illuminate key trends affecting our business, laying out options and potential plans for addressing them. 
• Consult with leaders across the company to make highly-informed and strategic plans and decisions aligned according to a unified strategy.

What it takes to catch our eye:

• Proven track record in a corporate strategy role at a technology company, preferably as a Director or similar position.
• Previous experience in management consulting or related field requiring a high degree of analytical and strategic rigor.
• Strong problem-solving skills with a deep understanding of competitive strategy, market sizing and opportunity evaluation.
• In-depth knowledge of market trends, industry best practices, and emerging opportunities in technology and/or work industries.
• Exceptional leadership and interpersonal skills with the ability to collaborate across departments.
• Excellent communication skills, with the ability to convey complex ideas in a clear and compelling manner.

The annual base salary for this position in California and Washington ranges from $175,000 - $240,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#LI

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We're looking for an experienced Senior Engineering Manager to join our Work Management Platform team at Upwork. You will direct and oversee our software engineering teams and work with cross-functional teams to deliver innovative solutions that exceed our customer's expectations.

Are you a team player with a passion for technology, innovation, and a drive for excellence? If you're someone with experience in Agile development methodologies and has worked in teams that built products and services in zero-to-one and one-to-ten spaces that meet the needs of customers/stakeholders, 

 Your Responsibilities:

• Building high-performing product engineering teams by recruiting, coaching, and developing team members and encouraging a culture of innovation, excellence, and continuous improvement.

• Understanding the team's needs, knowledge distribution, and operational efficiency gaps to create plans to address the needs, improve efficiencies, and reduce risks.

• Partner with cross-functional stakeholders, including product and design, to create and manage the plans for the timely delivery of a high-quality product.

• Oversee the technical vision and foster customer obsession.

• Planning and road mapping to build and lead the delivery of high-impact initiatives.

• Actively contribute to improving processes for managing execution and engineering best practices.

• Receive coaching and help find opportunities to grow along the management track.

• Roll up your sleeves and dive deep when necessary.

• Identifying technical risks and opportunities, communicating them with stakeholders, and developing mitigation strategies.

• Keeping up-to-date with industry trends and technologies to identify emerging opportunities. 

What it takes to catch our eye:

• Engineering leadership experience as an engineering manager on a full-stack engineering team

• You have hands-on engineering experience(senior level) building code for web & mobile applications at scale

• You have designed and built microservice-based cloud apps and tuned for low-latency and high-reliability

• You have a strong understanding of microservices and distributed system development

• You have experience building or managing teams that built backend applications and services with cloud-based technologies and SaaS applications. 

• You have led teams of about 20 software engineers

• You have a product mindset and curiosity to gain business acumen

• You have experience partnering with product management, design, and business stakeholders and handled executive-facing communications

• You have been responsible for executive-level communication regarding your teams

• Knowledge of software development methodologies such as Agile and Scrum, CI/CD release management, and other operational excellence experience.

• Strong analytical and problem-solving skills with the ability to identify and resolve complex technical issues.

The annual base salary for this position in California and Washington ranges from $[min] - $[max]. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.