Job Description

The mission of the Associate Director of Qualitative Research is to manage and oversee a team of Market Research Project Managers. The individual will be a leader for their team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director of Qualitative Research will also assist with updating processes and internal systems to ensure the team is working as efficiently as possible. This is the ideal role for someone who has management experience in market research, specifically focused on qualitative healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Managing team of 4-5 project managers and monitoring team KPI’s and workload distribution.
• Responsible for providing guidance and mentoring members of the Qualitative team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with the sales team and Client Service staff to address issues and/or make recommendations to improve performance on research projects.
• Working closely with the Director of Qualitative Research to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
• Monitoring productivity and quality of data collection of their team’s projects.
• Overseeing the billing process of the team, and ensuring projects end with expected profitability.
• Responsible for creating best practice documents between M3 and some of M3’s key accounts. Will serve as a main point of contact for some of M3’s key accounts on the Qual team. Candidate will need to work closely with Sales and any other department’s lead on the account to ensure a smooth process for the client.
• Overseeing the training of new team members and the training needs of current employees.
• Responsible for approving PTO, expense reports, and yearly reviews of their direct reports.

Qualifications

• 5+ years of experience in Qualitative Market Research
• 4+ years of project management experience
• Experience in healthcare focused Market Research preferred
• Minimum of 1 year of experience managing employees preferred
• Experience with various qualitative methodologies, such as WATIs, IDIs, focus groups, online bulletin boards, virtual focus groups, ethnographies, etc.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• The candidate must multi-task and can work well under pressure.
• The candidate must have exceptional written and verbal communication skills.
• The candidate must have strong Microsoft Office skills including Excel, Outlook, and Word.
• The candidate must have well-developed analytical and problem-solving skills.
• The candidate must have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

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Job Description

The most successful candidate will be a healthcare sales consultant experienced in working with hospital CEOs, Vice Presidents, and Director-level healthcare executives.

• Manage efforts in a 2-5 state territory
• Schedule webinars & face to face meetings with prospective clients to obtain signed contracts
• Contact and build a rapport with hospital/practice administrators to gain knowledge of their practice needs and recruiting efforts
• Maintain organization within territory and provide timely information and follow-up contact
• Effectively present information and respond to questions accurately using a variety of venues including webinars and phone

Qualifications

• Healthcare Business Development Experience Required
• At least two years of sales experience preferred - Including: Inside Sales, Outside Sales, B2B Sales and Cold Calling
• Have a positive attitude
• Outgoing personality
• Ability to pursue and generate leads
• Possess excellent written and verbal communication skills
• College degree preferred
• Most Important: Ability to work within our Core Values: Commitment, Integrity, Trust, Extra Mile and Continuous Improvement

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Job Description

• Establish, develop, and maintain sales efforts and processes to ensure quality of client servicing is of the highest possible standard.
• Generate new leads with prospective clients.
• Effectively sell company’s services and develop new business by identifying leads, qualifying prospects, and building relationships.
• Maintain and drive additional business with current accounts through strategic account development and client relationships.   
• Achieve all individual sales goals and quotas, meeting as a minimum or exceeding sales targets quarterly and annually .
• Contribute ideas and strategies for the growth and success of the Academics & Executive Division.
• Effectively create, plan, and deliver presentations on company’s services.
• Determine pricing schedules, create quotes, deliver proposals, and negotiate all contracts with prospective clients.
• Contribute to a vibrant, competitive, and supportive culture within the team where all team members focus on achieving success for their accounts and building/fostering lasting client relationships.
• Effectively advise clients, present services, overcome objections, and provide consultation and recommendations to clients. 

Qualifications

• High school diploma or equivalent required.  Bachelor’s degree or equivalency preferred
• 3-5 years of healthcare sales experience
• 3-5 years of experience in physician recruitment  
• Preferred experience in working with Academic medicine
• Proven track record in sales for healthcare recruitment
• Proven ability to effectively work with and sell to C-suite, HR departments, and senior executives
• Ability to effectively communicate with counterparts, management, clients, and internal departments
• Strong record to target achievement (sales, revenue, quotas, margins, etc.)
• Collaborative and supportive with colleagues
• Excellent presentation skills
• Excellent written and verbal communication skills
• Demonstrated experience in resolving issues, brainstorming, and problem-solving

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Job Description

QQFS is seeking an experienced Project Manager to join our Qualitative Market Research team. The mission of the Qualitative Project Manager is to be a communication and relationship liaison between QQFS, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international market research specifically focused survey recruitment, and collaboration with all teams involved in the project. Experience in healthcare sector is an advantage.

Essential Duties and Responsibilities:

• Manage qualitative projects through entire project life cycle including all aspects of managing clients, partners and healthcare professional sample. Complete project management of quantitative projects may be expected as well.
• Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qualitative interviews, etc. and ensuring all respondents are prepared according to client requirements. Ability to act quickly to replace no-shows, follow up with late respondents, send last minute materials, etc. when alerted by client/moderator.
• Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria and closing/auditing/invoicing of projects in technology based system.
• Coordinate and lead project kick-off meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
• Provide regular updates and progress reports on recruitment status to meet client needs.
• Proactively identify potential fielding concerns and identify issues when in field. Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Manage study profitability by monitoring and accounting for all project costs affecting the budget.
• Provide guidance and mentoring to members of the Market Research Project Management team as needed.

Qualifications

• Must have at least 1-2 years’ experience in market research project management, preferably in medical/healthcare field. Knowledge of Qualitative project management is an advantage.
• Communication – must be able to communicate with client and internal stakeholders effectively
• Problem solving skills: pro-activeness and client communication is key
• Must be able to multi-task
• Experience with planning project timelines
• Ability to project estimated fieldwork completion for revenue forecasting
• Ability to work independently as well as be a good team player.
• The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Must have well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Must have basic math skills and be able to calculate incidence rate, response rate, honoraria amounts, profit, etc.
• Must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
• Must have exceptional written and verbal communication skills.
• Must have the ability to manage multiple research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

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Job Description

Responsibilities:

• Layout of emails and landing pages:
  • Review and adaptation of client materials
  • Validation of operation in different ESPs and responsive design
  • Layout from scratch such as adaptation and use of templates (internal and modular designs)
  • FTP upload of Landings Pages
• Scheduling email marketing campaigns based on calendar on different platforms such as Mailchimp, Acumbamail or Iterable
• Creation of HTML Banners using tools such as Google Web Designer or Adobe Animated
• Graphic design for different campaigns:
  • Creating images for Push Notifications
  • Creation of animated banners
  • Creation of infographics for clients and internal
  • Creation of Identity Manual

Qualifications

Hard Skills:

• 2+ years industry experience
• Advanced level of HTML, CSS for the creation of emails and landing pages, with a focus on mobile
• Experience in using email marketing programs
• Project management (including management tools such as Trello or similar)
• Graphic design tools at advanced user level (Adobe CS or similar)
• Experience in content managers (CMS): uploading and publishing content
• Knowledge of programs such as Google Web Designer or Adobe Animated for creating HTML banners

Soft Skills:

• Knowledge of Google Tag Manager for the implementation of tags
• Javascript knowledge
• Initiative, initiative, initiative. Proactivity in improvement proposals
• Entrepreneurial spirit and ability to carry out responsibilities with minimal supervision
• Ability to work and dedication, with a focus on achieving results.
• Ability to work in very dynamic multidisciplinary teams
• Attention to detail/quality of the final product while working with high productivity. Learning capacity and motivation

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Job Description

The Custom Recruitment Assistant is responsible for creating and implementing a Custom Recruitment plan on allocated Qualitative and Quantitative projects and executing the related Custom Recruitment tasks, ensuring their successful delivery within the provided budget and timelines. The Custom Recruitment Assistant liaises with other stakeholders of projects to increase number of internal completes delivered and ensure panel growth.

• Have an excellent understanding of Custom recruitment strategies for quantitative and qualitative studies; collaborate with Project Stakeholders to best utilize available options for maximum results.
• Demonstrate complete confidence on using all recruitment platforms and tools, such as the MR System, Dotmailer, Call Center, LinkedIn, ClickSend, DNUK, Rekru, Confirmit/Decipher…
• Attend IKO and project related meetings with PMs for projects assigned and share notes on agreed plan of action
• Build a custom recruitment plan for assigned projects always keeping in mind the needs of the client
• Liaise, when necessary, with other teams to maximise internal sample resources via phone recruitment, segmented emails, and other custom recruitment solutions
• Ensure Custom Recruitment tasks allocated are completed in line with timelines stipulated by the client
• Proactively seek alternative Custom Recruitment strategies and provide ideas to improve response rate and reduce costs in each project
• Have a good understanding of the M3 sampling, emailing and reporting tools to ensure they are used to the best of their capabilities in supporting project delivery
• Deploy Custom Recruitment campaign resulting in new registrations
• Coordinate Custom recruitment efforts for up to 20 live projects to maintain the knowledge and experience on market research recruitment for quantitative and qualitative studies
• Follow processes to ensure same panellists are not over-targeted by custom recruitment actions
• Report any quality issues on project to line manager

Qualifications

• ​​Bachelor’s degree or equivalent preferred
• Relevant coursework in market research or healthcare preferred, but not required.
• 0 – 1 year of market research experience 
• Exceptional written and verbal communication skills, business fluent Spanish and English
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask

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Job Description

Business Unit Mission:

The Web Designer’s mission is to develop and maintain customer websites that drive the digital services facet of the business utilizing a variety of frameworks including ASP.NET, JQuery, SASS, HTML, and CSS. You will be expected to be well versed in web compliance standards and practices and be aware of new browser abilities/limitations.

This individual will work closely with the Digital Services, and Engineering to help implementation, review, and deployment of the developed product.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Work with a small team to design and build software applications to function across multiple platforms
• Produce front-end code and visual comps to create a polished and highly functional user interface with a focus on usability and simplicity of design
• Collaborate with internal and external end users of software programs, , to determine user needs and adapt programming accordingly
• Ensure software operates ideally across a range of programs and platforms, including Microsoft and Apple products and various mobile operating systems
• Use graphic design software to create branding and logos and incorporate visual elements into programming with the goal of creating a streamlined design and a pleasant but visually simple user interface
• Conduct thorough testing of user interfaces in multiple platforms to ensure all designs render correctly and systems function properly, incorporating feedback from actual potential users as well as members of the design team
• Solve any design or usability issues that arise and anticipate potential future problems so they can be resolved before they impact users
• Have the ability to implement and maintain industry standards around documentation and coding style.

Outcome(s):

• Improve implementation time by 40% or more. Defined as time from design approval to customer review and acceptance.

Competencies:

• Ability to communicate with fellow Web Designers and Digital Services effectively and accurately.
• Correct and broad understanding of technologies used in web development.
• Good time management skills and necessary discipline to work on multiple projects simultaneously and without a lot of supervision, with the additional challenge of full time remote work.

Qualifications

Education and Training Required:

Bachelor’s degree of equivalent work experience in a computer science or graphic design related field.

Minimum Experience: 

1 year of experience in a similar role working on web-based products.

Knowledge, Skill, Ability:

• Proficient understanding of web markup, including HTMLS, CSS3 and CSS animation.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Strong knowledge of aesthetics and design principles, including Responsive Web Design, and progressive enhancement/graceful degradation techniques.
• Proven UI experience.
• Familiarity with web accessibility standards a plus (WCAG 2.x).
• Ability to work independently, with minimal supervision and guidance
• Proficient in static site generation libraries
• Experienced using next.js
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery, is a nice to have.

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Job Description

The Local Custom Recruitment Coordinator is responsible for optimising the utilisation and performance of the local panel, ensuring Quantitative and Qualitative projects are delivered within the provided budget and timelines.

It is responsibility of the Local Custom Recruitment Coordinator to identify and deploy custom recruitment solutions to maximise the successful delivery of qualitative and quantitative projects.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Design and execute multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, cold calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations network and social media.
• Attend IKO and project related meetings with PMs for projects assigned and share notes on agreed plan of action.
• Call, schedule, confirm and rescreen respondents recruited for qualitative.
• Ensure confirmation letters and consent forms are sent and complete follow up calls if needed to chase on materials.
• Ensure that daily number of calls and strike rate targets are achieved.
• Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted.
• Monitor the performance of projects and ensure that recruitment plans are successfully executed within timelines stipulated by the client.
• Proactively plan, organise, and implement project and panel recruitment solutions, aiming to maximise internal resources, reduce outsource cost and ensure project delivery.
• Analyse and evaluate recruitment tactics post-implementation status to drive improvement in results.
• Provide insightful and relevant feedback on projects feasibility based on gathered market intelligence upon talking to respondents over the phone.
• Provide high-quality professional support to respondents via telephone and email / support ticket communications.
• Master and work across multiple systems to investigate, troubleshoot and handle enquiries and complaints and provide appropriate solutions and alternatives to respondents.
• Handle all enquiries according to company policy and expectations regarding outcomes, time to resolution, and communication standards.

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalency

Minimum Experience: 

• Desirable: 1 year of experience in healthcare Market Research fieldwork recruitment

Knowledge, Skill, Ability:

• Native German and fluent English
• Exceptional written and verbal communication skills, 
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to learn to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to prioritise tasks throughout the workday
• Exceptional time management, organisational skills, attention to detail and ability to multitask
• Attention to detail, quality of work and adherence to processes

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Job Description

The Local Custom Recruitment Coordinator is responsible for optimising the utilisation and performance of the local panel, ensuring Quantitative and Qualitative projects are delivered within the provided budget and timelines.

It is responsibility of the Local Custom Recruitment Coordinator to identify and deploy custom recruitment solutions to maximise the successful delivery of qualitative and quantitative projects.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Design and execute multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, cold calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations network and social media.
• Attend IKO and project related meetings with PMs for projects assigned and share notes on agreed plan of action.
• Call, schedule, confirm and rescreen respondents recruited for qualitative.
• Ensure confirmation letters and consent forms are sent and complete follow up calls if needed to chase on materials.
• Ensure that daily number of calls and strike rate targets are achieved.
• Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted.
• Monitor the performance of projects and ensure that recruitment plans are successfully executed within timelines stipulated by the client.
• Proactively plan, organise, and implement project and panel recruitment solutions, aiming to maximise internal resources, reduce outsource cost and ensure project delivery.
• Analyse and evaluate recruitment tactics post-implementation status to drive improvement in results.
• Provide insightful and relevant feedback on projects feasibility based on gathered market intelligence upon talking to respondents over the phone.
• Provide high-quality professional support to respondents via telephone and email / support ticket communications.
• Master and work across multiple systems to investigate, troubleshoot and handle enquiries and complaints and provide appropriate solutions and alternatives to respondents.
• Handle all enquiries according to company policy and expectations regarding outcomes, time to resolution, and communication standards.

Qualifications

Education and Training Required:

• Bachelor’s degree or equivalency

Minimum Experience: 

• Desirable: 1 year of experience in healthcare Market Research fieldwork recruitment

Knowledge, Skill, Ability:

• Native German and fluent English
• Exceptional written and verbal communication skills, 
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to learn to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to prioritise tasks throughout the workday
• Exceptional time management, organisational skills, attention to detail and ability to multitask
• Attention to detail, quality of work and adherence to processes

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Job Description

The Local Custom Recruitment Coordinator is responsible for optimising the utilisation and performance of the local panel, ensuring Quantitative and Qualitative projects are delivered within the provided budget and timelines.

It is responsibility of the Local Custom Recruitment Coordinator to identify and deploy custom recruitment solutions to maximise the successful delivery of qualitative and quantitative projects.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Design and execute multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, cold calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations network and social media.
• Attend IKO and project related meetings with PMs for projects assigned and share notes on agreed plan of action.
• Call, schedule, confirm and rescreen respondents recruited for qualitative.
• Ensure confirmation letters and consent forms are sent and complete follow up calls if needed to chase on materials.
• Ensure that daily number of calls and strike rate targets are achieved.
• Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted.
• Monitor the performance of projects and ensure that recruitment plans are successfully executed within timelines stipulated by the client.
• Proactively plan, organise, and implement project and panel recruitment solutions, aiming to maximise internal resources, reduce outsource cost and ensure project delivery.
• Analyse and evaluate recruitment tactics post-implementation status to drive improvement in results.
• Provide insightful and relevant feedback on projects feasibility based on gathered market intelligence upon talking to respondents over the phone.
• Provide high-quality professional support to respondents via telephone and email / support ticket communications.
• Execute administrative tasks related to fieldwork recruitment, such as, but not limited to coordinating distribution and collection of survey material via post.
• Master and work across multiple systems to investigate, troubleshoot and handle enquiries and complaints and provide appropriate solutions and alternatives to respondents.
• Handle all enquiries according to company policy and expectations regarding outcomes, time to resolution, and communication standards.

Qualifications

Education and Training Required:

Bachelor’s degree or equivalency

Minimum Experience: 

Desirable: 1 year of experience in healthcare Market Research fieldwork recruitment

Knowledge, Skill, Ability:

• Fluent in French.
• Exceptional written and verbal communication skills, with demonstrated knowledge of English and French grammar rules
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to learn to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to prioritise tasks throughout the workday
• Exceptional time management, organisational skills, attention to detail and ability to multitask
• Attention to detail, quality of work and adherence to processes

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Job Description

The Client Account Specialist supports the company’s client activities by building and maintaining professional relationships with clients through regular contact and availability for problem-solving. The Client Support Specialist works to help organizations by delivering outstanding customer support and assisting in developing customer relationships.

The Client Account Specialist frequently serves as liaisons between the company and our customers, working with Client Account Managers to drive renewals, upsells, and by helping organizations meet KPI goals.
 

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Supporting Client Account Managers by interfacing with clients as needed.
• Owning a few select clients, assisting them with utilizing the database and platform at a very high level.
• Ability to work closely with select clients to continue their partnership and potentially upsell them additional solutions.
• Creating and maintaining client job postings.
• Assisting clients with running database searches.
• Assisting clients with creating, sending email blasts, and analyzing email delivery reports.
• Offering assistance with setting up and customization of our applicant tracking system.
• Promote usage of different facets of our products to increase the return on investment to our clients and the likelihood of renewal.
• Assisting clients with technical issues and working with Tech to resolve them.
• Relaying product enhancement suggestions to Tech.
• Assist clients with questions on invoices and provide more detail when necessary.
• Documenting communication with clients in our CRM and collaborating with management to tackle existing and anticipated concerns.
• Provide client training sessions when needed.
• Collaborating with Tech, accounting, sales, and trainers on a regular basis.
• Exhibit professional attitude toward clients while being patient, courteous, personable, and quick thinking.
• Performs other duties as assigned.

Qualifications

• Excellent communication and interpersonal skills with the ability to gain the trust of clients
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
• Must be able to work independently and productively with minimum supervision.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Communicates changes and progress; completes projects on time and budget.
• Team player with a "can do" attitude that can work in a fast-paced environment.
• Ability to establish and maintain professional atmosphere for employees, clients and customers
• Ability to coordinate with other staff and interact with other departments professionally.
• Possesses self-motivation and assertiveness to achieve goals and be successful
• To perform this job successfully, an individual should have knowledge of Microsoft Suite (Word, Excel, etc.)

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Job Description

• Prospect and sell to major or enterprise level new clients both in defined territory
• Thought leadership through speaking engagements, trade show presence, blogging, and hosting NAS product solution webinars.
• Communicate market and prospect needs, competitive insight and market trends to upper management
• Meet target digital and core revenue goals through solutions-based selling to prospects
• Achieve revenue goals through the ability to teach for differentiation, tailor approach as required and take control of the sales
• Acts as an advisor as related to acquisition and integration related to sales and marketing

Qualifications

• Relies on extensive experience and judgment to plan and accomplish goals\
• 5+ years of experience in SaaS/Recruitment/Human Resource Industry
• Proven experience in meeting/exceeding sales quota’s
• Ability to sell complex technology solutions with a consultative methodology
• Industry expertise/relationships in Talent Acquisition/Human Resources/Employment Branding or Recruitment Marketing is strongly preferred
• Ability to understand client thinking and offer unique perspectives as solution
• Tenacity and drive to encourage decisions
• Strong leadership skills as demonstrated by ability to advise in a senior level capacity
• Ability to comprehend customers value and economic drivers through strong reasoning ability
• 5+ plus years consultative sales experience
• Effective communicator, internal and external, with strong presentation skills
• Excellent collaboration skills to work with internal NAS resources to move deals through the pipeline and set up the Client Services team for success in retention and long-term growth of the account.

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Job Description

The Manager of Client Sourcingbuilds on their success as a manager to lead, develop, and oversee daily team operations of the Client Sourcing Team. The Manager must have the ability to build and revise the department strategy by devising innovative solutions to sales, Client Services, and operational challenges. In additional the Manager must focus on department culture and talent retention in order to grow individual and divisional productivity, ultimately impacting presented candidates, market share, revenue and profit. The director must have the ability to maintain excellent working relationships with internal and external clients to ensure the success of projects and the department. The Manager will work closely with the Director of Client Services and the CEO to implement initiatives and drive change.

Essential Duties and Responsibilities:

• Builds strategies to increase department revenue and profitability.
• Interviews internal and external candidates with the ability to identify, select, engage, and retain top talent.
• Show team building, department culture, cross-functional communication, and talent retention.
• Introduces Department initiatives, process changes, and team development opportunities.
• Clearly communicates company goals in terms of production expectations at individual and Department levels.
• Facilitates team meetings to cascade strategic updates, process changes and skill development opportunities.
• Evaluate individual production in relation to expectations.
• Holds team members accountable to develop new skills and increase production through motivation, coaching, and the Performance Improvement Plan process.
• Reinforces strategic initiatives and training at the desk by observing, coaching, and sharing in order to influence new approaches and strategies are implemented.
• Formulates, proposes, and executes ideas and solutions to overcome people, resources, and competitive obstacles.
• Create and set SMART goals and KPI’s that drive individual, department, and company goals.
• Cultivates high-trust relationships of shared accountability with Internal and External Partners through day-to-day informal interactions to promote collaboration.
• Serves as a champion for the company to drive results and additional business.
• Performs other duties as assigned.

Qualifications

• Bachelor’s Degree preferred.
• Three to Five years of recruitment experience is preferred.
• Excellent communication and interpersonal skills with the ability to gain the trust of clients.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
• Being friendly, courteous, service-oriented, professional, outgoing, and customer service oriented is a must.
• Must be able to work independently and productively with minimum supervision.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Communicates changes and progress; completes projects on time and budget.
• Team player with a "can do" attitude that can work in a fast-paced environment.
• Ability to establish and maintain professional atmosphere for employees, clients, and customers.
• Ability to coordinate with other staff and interact with other departments professionally.
• Possesses self-motivation and assertiveness to achieve goals and be successful.
• To perform this job successfully, an individual should have knowledge of Word Processing Software (Word)

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Job Description

The Decipher Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.

• Programmer maintains full responsibility for online survey development and thoroughly reviews client materials.
• Delivers high quality surveys against client’s materials.
• Works to resolve amendments during quality assurance/client testing phase.
• Strive to exceed the client’s satisfaction when programming:
• Proactively suggests design improvements to ensure panelist comprehension.
• Meets programming timelines.
• Resolves data issues in the timeliest and most complete manner.
• Works directly with the client on custom solutions.
• Prepare survey for deployment and sets up link to track progress in field.
• Work with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
• Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
• Spend time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.

Qualifications

• Expert Knowledge of Decipher a must (min 5 years required).
• Market research experience, preferably pharmaceutical (min 3 years required).
• Knowledge of ConfirmIT, in addition to Decipher (desirable).
• JavaScript, jQuery, HTML programming knowledge.
• Exceptional ability to multi-task and balance multiple projects and priorities.
• Excellent interpersonal communication skills – both verbal and written.
• Ingenuity and the willingness to learn new techniques.
• Commitment to accuracy and integrity, doing it right the first time.
• Strong problem-solving skills, including an ability to “think outside the box”.
• Organized, self-motivated, and self-directed.
• Adherence to set processes and standards.

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Job Description

Role purpose

This exciting role will play a crucial part in engaging our audience of UK doctors and encouraging them to return regularly to the site. The postholder will contribute to the success of the Doctors.net.uk content strategy by writing and publishing news, analysis, features and careers articles. The ability to deliver outstanding journalism to daily deadlines in a fast-paced editorial environment will be essential.

Responsibilities

News

• Report on breaking news and on/off diary stories relevant to UK doctors, writing several stories per week
• Monitor for and identify breaking news affecting our audience
• Pitch on and off-diary news stories, including original and exclusive news
• Build a wide network of contacts across UK medicine, healthcare and clinical science to inform exclusive coverage

Analysis and features

• Pitch regular, timely, well-researched ideas for long-form analysis and explainer articles that deepen our audience’s understanding of current events
• Write high-quality articles analysing and explaining topical events in UK medicine, NHS politics and medical science
• Produce in-depth features and conduct investigations into issues affecting the medical practice of clinicians and the care of their patients

Careers

• Pitch regular articles about issues and developments affecting doctors’ working lives for inclusion in the Careers section
• Write helpful, informative articles to update and guide clinicians on matters impacting their professional lives
• Contribute to resources to help doctors progress in their professional development

Editorial teamwork

• Work closely with the Managing Editor and News Editor on the development, delivery and optimisation of content
• Contribute actively to editorial meetings, bringing well-researched ideas that will drive engagement
• Edit, proofread and publish editorial content
• Identify and source appropriate photos, graphics and other multimedia to support written content
• Play an active role in expanding our social media presence by posting articles and evaluating impact
• Produce, edit, manage and publish multimedia content such as videos and podcasts
• Strictly adhere to editorial guidelines, house style, tone-of-voice guidance and brand messaging for our website
• Maintain an up-to-date awareness and understanding of key topics of interest to our members within medicine, the NHS and medical politics
• Build knowledge of medical terminology and clinical topics, including specialty-specific insights and science/research themes
• Maintain a comprehensive understanding of media law and apply this knowledge to all editorial activities
• Deputise for other editorial team members as required
• Liaise with Marketing colleagues to facilitate sharing and promotion of articles to maximise engagement

Qualifications

Essential

• NCTJ or equivalent qualification in journalism
• Experience of reporting on news and current affairs for a national, local, specialist or trade (B2B) publication in the UK
• Experience of writing medium and long-form content, such as analysis, features or blogs
• Outstanding reporting and interviewing abilities
• Impeccable writing skills with the ability to produce clear and accurate copy
• Demonstrable experience of delivering original, high-quality, multi-sourced articles
• Ability to spot a good story, develop leads and verify facts
• Experience of networking, building contacts and maintaining relationships
• An evidenced ability to deliver quality coverage to tight deadlines in a fast-paced editorial environment
• A keen interest in writing about medicine and healthcare in the UK
• The ability and motivation to quickly absorb complex information and concepts about medical practice, regulation, health policy and clinical research
• Proactive, ‘can-do’ mindset, always seeking to learn new skills and improve existing ones
• Exceptional organisational and time management skills
• Excellent verbal communication and interpersonal skills
• Self-motivated with an ability to work independently as well as collaboratively within a team
• Confidence in working with senior internal and external stakeholders
• Ability to work with diplomacy and tact when speaking with external organisations and individuals, acting as an ambassador for our brand
• Experience of using content management systems (CMSs) to upload and manage content
• Comprehensive understanding of media law, including defamation, privacy and copyright
• Ability to demonstrate sound journalistic ethics and work professionally at all times
• Computer literate, including experience with Microsoft Office programs

Desirable

• A degree or equivalent qualification in a medical or science-related subject
• Experience of working for a medical, healthcare or clinical science publication in the UK
• Experience of producing and editing rich audio-visual content
• Experience of using analytics to appraise editorial performance
• Experience of using social media to engage audiences and increase traffic

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Job Description

The mission of the Associate Director is to manage and oversee a Client service Team. The individual will be a leader for his/her team by directly coaching and mentoring the staff, building relationships with M3 clients, and working with the team on ensuring projects complete on time and within budget. The Associate Director  will also assist with updating processes and internal systems to ensure the team is working efficiently and collaboratively. This is the ideal role for someone who has management experience in market research, specifically focused on online healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution.
• Responsible for providing guidance and mentoring members of the operations team.
• Responsible for managing project escalations to ensure the project is completed on time and within budget. This will require the candidate to partner with internal stakeholders to address issues and improve performance on research projects.
• Working closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements.
• Investigating and managing project escalations. The Associate Director will be responsible for ensuring the project is completed on time and to the satisfaction of the client.
• Monitoring productivity and quality of data collection of their team’s projects.
• Overseeing the billing process of the team, and ensuring projects end with expected profitability.
• Support the development and implementation of best practices and policies for client service
• Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey
• Overseeing the training of any new team members, as well as the training needs of current employees.
• Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

Qualifications

Education and Training Required:

Bachelor’s degree or equivalent work experience preferred.

Minimum Experience: 

• 5+ years of experience in Market Research
• 3+ years of project management experience
• Experience in healthcare focused Market Research preferred
• Minimum of 1 year of experience managing employees preferred
• Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred)

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• Have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

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Job Description

Role Mission:

The mission of the Project Director is to successfully manage and deliver international Market Research projects, providing excellent client service and achieving project financial goals, demonstrating superior level of knowledge and expertise in project management and fieldwork, with strong focus on healthcare and ability to handle projects of high complexity.

The role requires supporting the training and guidance of the more junior team members.

The Project Director is also responsible for contributing and supporting improvement plans on internal processes and client service policies across the project lifecycle.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:
  • Project specifications review, project set up, resource planning, fieldwork and timelines planning
  • Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities
  • Programming, translations, overlays and testing, ensuring quality standards and timelines are met
  • Project launch execution and analysis, with detailed feedback to clients with a solution approach
  • Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals
  • Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner
  • Provide to client the agreed deliverables within expected timelines and quality
  • Meet billing deadlines and goals, ensuring high adherence to internal processes
• Support in the training and management of Junior Project Managers.  As well as the delegation of work. Collaborate with senior management to lead, motivate and develop junior staff.
• The Project Director will ensure, through efficient management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
• Comply with M3’s operating and sampling procedures, and ensure all practices and systems follow the ISO Accreditation.
• Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies
• Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Senior Project Manager
• Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
• Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
• Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey

Qualifications

Education and Training Required:

Bachelor’s Degree or equivalent work experience

Minimum Experience: 

Must have 3-5 years’ experience in market research project management, preferably in healthcare

Knowledge, Skill, Ability:

• Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Able to work well meet deadlines and under pressure.
• Have exceptional written and verbal communication skills.
• Have strong Microsoft Office skills including Excel, Outlook, and Word.
• have well-developed analytical and problem-solving skills.
• Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
• Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

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Job Description

This is an exciting opportunity for a hardworking, self-motivated and confident person, ideally with some knowledge of Healthcare Professional media to join our media team. This role would offer opportunities to grow within the team and progress your career as a specialist Healthcare media buyer.

Responsibilities:

We pride ourselves on our strong long-term relationships with clients and this is a key role to support the media team with media planning buying and implementation to help maintain and grow our clients.  

Your role as a Media support executive will be to assist the team with multi-channel campaigns for their pharmaceutical clients, this will include:

• Liaising with publishers to source media information and confidently present back.
• To be pro-active and identify new opportunities for clients.
• Displaying a good understanding of all relevant media channels including social.
• Providing internal support to the team with creating presentations.
• To help plan, book and manage the delivery of client campaigns across print, digital and social media channels.
• Monitoring dashboards to ensure campaigns are running correctly and recommend optimisations.
• Preparing campaign analysis reports.
• Working closely with internal departments along with external companies such as publishers and creative agencies to help with schedule implementation and ensure the media plan runs smoothly and deadlines are reached.
• To support our Production manager to implement media schedules and liaise with our internal adops team.

Qualifications

Ideal candidate will:

• Have experience within the Healthcare Professional media buying sector
• Be a highly organised self-starter who is analytical, with a high attention to detail
• Self-motivated, able to self-manage and ambitious to exceed expectations
• A proactive learner, working well under pressure with good ability to prioritise
• Possess strong verbal and written communication skills

Experience Required

• Proficient with Microsoft Office – Excel and PowerPoint
• Must be able to prioritise/organise workflow
• Must be able to work co-operatively with other members of the Media Team
• Must be able to demonstrate excellent written and verbal communication skills
• Must be able to multi-task
• Must be able to demonstrate strong computer literacy skills
• Ideally have digital social media experience
• Ideally Healthcare market knowledge

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Job Description

Main Duties and Responsibilities:

Delivering market research studies:

The role involves delivering a variety of market research studies for a range of clients, primarily ad hoc studies although not restricted to this

Our researchers take end-to-end responsibility for the studies we run, meaning the Research Director will get involved in all aspects of project delivery from development of materials, through to analysis and reporting, as well as debriefing the client

This role will also include liaising with our Operations team for aspects such as survey programming, fieldwork delivery, and data analysis

You will maintain a detailed understanding of the financial status of your clients including revenue and billings status ensuring that projects are costed and delivered at appropriate contribution levels

Business development and client management:

Manage a portfolio of customers, gaining an in-depth understanding of their business issues and how pharma-insight can help address them

Work with the rest of the Research team, CEO, as well as the wider M3 Global Research team, to maintain the new business pipeline

Generate awareness and understanding of pharma-insight’s capabilities amongst new and existing clients

Prepare proposals in response to client needs

Qualifications

The ideal candidate will be a highly motivated, clear thinker, with a passion for market research and business analysis.

Business fluent in both German and English

You will also have:

• Education to Degree level
• Experience in delivering quantitative and qualitative research
• A proven track record of selling market research services, ideally within the healthcare sector
• The ability to understand customers’ business needs and to develop solutions to meet those needs
• Strong financial and business awareness
• Experience in the design and execution of a range of research methodologies
• Strong teamworking capability – showing awareness of the wider teams’ commitments and establishing good quality relationships with internal departments
• A strong understanding of existing market research services adopted by the pharmaceutical sector and their impact on the medical community
• Excellent communication skills, which you use frequently to build relationships with clients and deal with many different stakeholders from within and outside the organisation
• A track record of being highly organized and used to dealing with multiple priorities and deadlines
• A strong commercial network within the pharmaceutical industry

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Job Description

As Account Executive, you have an important role in the Business Sales Cycle. You will support the sales team by providing accurate proposals on time with detailed feedback relevant to the bid.

The client will seek your advice, trust your judgement and value your opinion. You will have enthusiasm for your client’s business bringing your knowledge and expertise to bear in QQFS’ work.

As Account Executive, you should be competent in putting together bids for your clients; establishing feasibility, competitive pricing, ensuring timescales are met and the business is best placed to support the client.

You will also be given the opportunity to develop and grow few existing accounts by maintaining regular client contact and acting as an ambassador of QQFS. You will be expected to demonstrate initiative and be proactive in developing these accounts.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Responsible for the bids allocated to you. You will respond to these bids in a timely manner and log them properly in the MR system
• Follow and understand the pricing and feasibility grid, timeline recommendations, have a good understanding of the client’s business and seek advice from the fieldwork team for market specifics in order to provide the best possible and accurate bids.
• Provide with accurate bid proposals within pre-determined and agreed time-scales
• Ensure all sold projects are feasible and identify inclusion of partners where needed.
• Identify appropriate communication channels (phone, email, etc.).
• Understand and respond to client challenges/objectives.
• Follow up on bids, keep a record of the outcome and if needed discuss change of strategy with the Managing Director.
• Prepare client contracts based on template and reviewing accuracy of client commissioning documents
• Support financial goals across their individual silo by collaborating with all team members to deliver on target revenue and profit per quarter.
• Support managing sales pipeline and timeline until project start.
• Working closely with the Operations teams to ensure client needs are understood and met to support excellent client service.
• Look at current processes and practices and suggest improvements to the Managing Director
• Ensure that best elements of bids are captured on the Wiki page and developed for future usage.

Qualifications

Knowledge, Skill, Ability:

Team Work:

The Account Executive is the central co-ordination role of the team, providing accurate briefing and ensuring that information is available when required by the fieldwork team or other departments. They should be comfortable working with all department.

It is expected that the Account Executive has the judgment to know when they should seek guidance from their seniors prior to a situation becoming critical and to offer support when they feel it is needed.

The Account Executive should Contribute to a vibrant, competitive and supportive business development culture. Ability to proactively raise your hand to help. Support and collaborate with those whom need assistance.

Productive Client Relationships

The Account Executive‘s experience should allow them to foresee and forestall potential problems in all Client initiated projects/bids and will work together with the fieldwork team to manage client expectation and deliver the best outcome.

Knowledge of the Client’s Business

Account Executive should move beyond just having knowledge of their Client’s business.  They should be capable of using this knowledge whether that is in discussions with the Client or briefing the project team. 

Creative Thinking

The ability to look beyond the obvious to find innovative yet relevant solutions is at the heart of QQFS’s offering.

Personal Qualities

The Account Executive is expected to demonstrate enthusiasm and pride in constantly supporting the sales team. You should be keen to learn and exceed expectations and the objectives/targets.

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