Available Locations: Portugal or UK

About the Team

In this role, you will be focused on the build out and expansion of our global infrastructure. You'll work closely with Cloudflare’s SRE (Site Reliability Engineering) team, Network Engineering team, Infrastructure Engineering team, Project Managers and with various vendors and partners (including hardware vendors, logistics, datacenter and network providers, and ISPs). You will further be responsible for the development and implementation of consistent processes and visibility measurements for consistent and effective management of our infrastructure. This is a highly visible position that requires deep technical understanding of datacenter infrastructure, physical and logical networking, linux, and basic experience with data analysis and project management.

To be successful in this position, you should have excellent technical skills, communication skills, and be able to navigate a range of challenges and constraints (e.g. schedule adherence, time zones, and cultures). You will have the opportunity to (literally) build a faster, safer Internet for our millions of users and the billions of web surfers that visit their sites each month.

Other Responsibilities May Include

• Provisioning, monitoring and maintaining hardware, software, and network in new Cloudflare data centers.
• Creating documentation and managing remote contractors to complete datacenter installations and upgrades (rack and stack), including hardware manufacturers, datacenter and network providers, logistics partners and other service providers in support of our 275+ growing datacenter locations
• Aggressively seek opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve our ability to deploy and maintain our global infrastructure.
• Planning and implementing network and server installations, including in the areas of facility power (AC/DC), cooling, security/access, rack layout and cable management.
• Providing technical leadership and guidance during deployment activities.
• Creating and maintaining documentation, plans, SOP’s, MOP’s etc.
• Collaborating with internal teams (infrastructure engineering, network engineering and SRE) for day to day activities. 
• Coordinating installation of cross-connects globally in support of physical network expansion.
• Assisting with the definition, documentation and implementation of consistent processes across all regions.
• Limited travel

Required Experience

• Minimum of 3 years of prior relevant experience in Data Center Operations, Site Reliability Engineering, Linux systems administration, Network Engineering, and/or DevOps experience
• Familiarity with day-to-day tasks and projects common in Data Center Operations.
• Experience with optical transport technologies such as CWDM/DWDM
• Configuration management tool experience like Saltstack, Chef, Puppet or Ansible
• Network hardware administration.
• Knowledge and exposure to Network Protocols, Topologies and Enterprise architecture. 
• Experience writing network configuration and design documentation.
• Experience solving problems through automation.
• Ability to write scripts for internal tools.
• Experience running and improving operational processes in a rapidly changing environment.

Examples of desirable skills, knowledge and experience

• Bachelor’s degree, technical background in engineering, computer science, or MIS a plus.
• Direct experience executing on datacenter / infrastructure projects with many moving parts.
• Previous experience installing / maintaining datacenter (and other IT) infrastructure and DCIM tools.
• Experience running and improving operational processes in a rapidly changing environment.
• Strong understanding of BGP and anycast routing
• Professional level network certification(s) (JNCIP, CCNP, etc) or higher
• Good working knowledge of Juniper Junos, Cisco IOS, Cisco NX-OS and Arista EOS
• Load balancing and reverse proxies such as Nginx, Varnish, HAProxy, Apache
• Proficient in one or more programming languages and willing to learn new ones when required
• Strong verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
• Must be proactive with proven ability to learn fast and execute on multiple tasks simultaneously.
• Ability to manage MS excel and Google spreadsheets.
• Comfortable handling basic program management responsibilities (prioritization, planning, scheduling, status reporting) such as JIRA
• Experience managing remote contractors
• Must be a team player.

Bonus Points

• Multi-lingual; experience working with infrastructure in multiple countries.
• Experience with continuous / rapid deployment
• Experience working in a 24/7/365 mission-critical service environment
• Comfortable with remote “lights-out” and out-of-band access to data center resources
• Linux certifications.
• Knowledge of the OSI-model and experience isolating network, hardware and software issues.

Your impact

At Handshake, we are assembling a team of dynamic engineers who are passionate about building high-quality, impactful, self-service platforms. As a Staff Cloud Infrastructure Engineer, you will spearhead the management of our Infrastructure as Code and Kubernetes platforms, guaranteeing their seamless operation in a scalable cloud environment. Your expertise will be pivotal in optimizing our platforms for maximum efficiency and reliability, owning our Technical Excellence and SRE programs, ensuring they meet the demands of our growing business while maintaining robust scalability. You'll play a crucial role in mentoring and developing junior engineers, fostering a collaborative and growth-oriented team culture.

Your role

• Design, implement, and maintain scalable cloud infrastructure solutions using industry best practices.

• Collaborate with cross-functional teams to ensure smooth integration of infrastructure components and broader application architecture.

• Monitor, analyze, and optimize cloud infrastructure performance, reliability, and cost-effectiveness.

• Automate deployment, configuration, and management tasks using infrastructure as code (IaC) tools such as Terraform and Spacelift.

• Provide technical guidance and mentorship to junior members of the infrastructure team.

• Participate in on-call rotations to address infrastructure-related incidents and ensure high availability of our cloud services and the Handshake Platform.

• Stay updated on emerging cloud technologies and trends, evaluating their potential impact on existing infrastructure and recommending appropriate adoption strategies.

• Design and document infrastructure configurations, procedures, and best practices to facilitate knowledge sharing and maintain operational efficiency.

• Lead our Technical Excellence program, increasing observability and measurement of KPIs & SLOs across our platforms.

• Implement modern, cloud-native solutions such as service mesh, advanced scaling and deployment strategies, workflow orchestration.

• Develop and improve processes to provide self-service and first-class user experience for our engineers.

• Be a thought leader, drive innovation by helping to develop team roadmaps aligning with our business goals.

• Work in a 100% Cloud Environment (GCP) and use tools and services like Argo Workflows, Argo CD, Datadog, Kubernetes, improving the reliability and scalability of our platforms.

Your experience

• You are adept with agile software development lifecycle and DevOps principles

• You thrive taking projects from inception to completion and are outcome-oriented, measuring business impact

• You act with empathy when partnering with fellow engineers and coworkers, focusing on user experience and simplicity

• You build and maintaining cloud-based architectures in AWS and/or GCP, at scale

• You have expertise with Kubernetes, IaC, observability and modern infrastructure tooling

• You have prior experience with building and maintaining self-service tooling and guardrails

• You have experience in securing Cloud workloads through implementing best practices such as OPA, RBAC, and utilizing Kubernetes security features

• You have experience building or working directly with SRE in areas related to Operational Readiness and Incident Response

• You have Infrastructure networking experience: firewalls, load balancing, DNS, etc.

• You are passionate about building simple, yet high-quality infrastructure

• You have experience working in distributed, performant, at-scale backend systems

• You are strong in Operations and have a passion for automation and reducing toil

Bonus areas of expertise

• GitOps & Argo ecosystem of tools

• Service Mesh (istio, Linkerd, etc.)

• ElasticSearch and search indexing, semantic and vector search experience

• Distributed tracing and observability with tools like Datadog, OTEL

• FinOps and cloud cost controls/governance

Compensation range

$210,000-$240,000

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the team

The Infrastructure Services team has a charter to support and amplify all business functions through technology. The Infrastructure Services team is at the heart of making SecurityScorecard function as a well-oiled machine.

What you will do

We are expanding our team to assist with monitoring our IT infrastructure and provide world class technology support to our rapidly growing global workforce. In this highly visible and important role, you will report to the CISO to work on critical user technical issues, remove technology obstacles facing the rapidly growing staff, maintain and improve upon our systems, and implement new solutions.

This role can be located remotely in LATAM and will be required to work a shift that covers 12pm-8pm EST or 2pm-10pm EST.

Essential Functions:

• Remotely manage all company infrastructure assets including laptops, mobile devices, and a small office site.
• Participate in short and long range planning and the execution of strategic initiatives to reach the organization’s business objectives.

Basic Qualifications 

• 2+ Years of experience in a front-line IT support role.
• Experience integrating SAAS applications.
• Experience working with programming languages (Python, BASH, Powershell, Javascript)
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems
• Experience rolling out large scale IT projects
• Experience administering a remote macOS(80%),Windows OS environment(15%) and Linux(5%)
• Manage company SaaS software, email and other communications/collaboration platforms (Google workspace, Slack, Okta, Jira)
• Experience with identity and access management tools (Okta, Active Directory, Azure)
• Understanding of Mobile Device Management (ie. Jamf Pro, InTune, Kandji)

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position. 

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone anywhere. Our proven learning platform offers free, high-quality supplemental learning resources that cover Pre-K - 12th grade and early college core academic subjects, with a focus on math and science.  We have over 155 million registered learners globally and are committed to improving learning outcomes for students around the world, with a focus on learners in historically under-resourced communities. 

OUR COMMUNITY

Our students, teachers, and parents come from all walks of life, and so do we.  Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger.  We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve.  We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

THE ROLE

We are looking for an experienced engineering leader to help manage web and mobile frontend-related functions of our Infrastructure organization. This role will:

• Drive delivery on frontend infrastructure goals through direct people management.
• Build and grow experts/leaders through feedback and attention to personal career development. 
• Partner with architects and other engineering managers to make sure our product architecture, performance, and quality meet the needs of our users.
• Empower engineers and support them with tools and processes to efficiently deliver amazing user experiences. 

You can read about our latest work on our Engineering Blog. A few highlights:

• Incremental Rewrites with GraphQL
• Our Transition to React Native
• Go + Services = One Goliath Project
• How Engineering Principles Can Help You Scale
• How to upgrade hundreds of React components without breaking production

WHAT YOU BRING

• At least 7 years of experience managing teams of software engineers
• Experience with Agile development and methodologies; web and mobile application architecture and development
• Experience with design systems, shared component libraries, and working with designers
• Experience with frontend-centric DevOps, including test running, linting, end-to-end tests, dev servers, and server-side rendering
• The ability to manage a diverse and distributed team of engineers from all backgrounds
• Strong communication skills, both spoken and written — a history of blogging or essay-writing is helpful
• To command technical respect — you can dive into technical discussions and deeply understand and influence the decision making process
• To excel at giving and receiving feedback
• Passion for helping others succeed

WE WELCOME

Candidates with experience in any and all technologies. We don’t require experience in any particular language or tool. Our commitment to on-boarding and mentorship means you won’t be left in the dark as you learn new technologies.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well!

• Competitive salaries
• Ample paid time off as needed – Your well-being is a priority.
• Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
• Generous parental leave
• An exceptional team that trusts you and gives you the freedom to do your best
• The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Opportunities to connect through affinity, ally, and social groups
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being.

The target salary range for this position is $181,990 - $227,488 USD / $227,487 - $284,360 CAN. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. Exceptional performers in this role who make an outsized contribution can make well in excess of this range.  Additional incentives are provided as part of the complete total rewards package in addition to comprehensive medical and other benefits.

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Sal’s TED talk from 2023
• Our team:  http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve, and we aren’t afraid to take bold bets to invent the future we want to see. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on, while at the same time, we don’t let perfect be the enemy of the good.We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

About Us

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing.  Our success is measured when we can empower all of healthcare to focus more on improving the health of people. 

That success is driven by Kalderos’ greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

That’s where you come in! We are looking for a collaborative Infrastructure Engineer. The ideal candidate should have a strong inclination to work in rapidly developing and expanding organizations and possess the necessary background to do so. You are well-acquainted with the fast-paced, high-volume, and uncertain nature of operations in the organization, and perceive it as a chance to deliver significant outcomes

What You'll Do:

• Deploy, automate, manage, and maintain the system.
• Ensure the system's availability, performance, security, and scalability.
• Manage the creation, release, and configuration of the system.
• Evaluate new technology alternatives and vendor products.
• Troubleshoot and resolve issues across various application domains and platforms.
• Ensure critical system security by leveraging best practices and robust cloud security solutions.
• Provide recommendations for architecture and process improvements.
• Define and deploy systems for metrics, logging, and monitoring on a cloud platform.
• Design, maintain, and manage tools for automating different operational processes.

What You'll Bring:

• Bachelor’s degree in computer science or similar field or equivalent experience
• 2+ years of work experience as an Infrastructure / DevOps engineer  in a professional full-time role
• Over 2 years of experience in provisioning, operations, and management of cloud-native environments.
• Proficiency with Git and GitHub workflows
• Strong knowledge of Ruby, Python, or other scripting languages
• Experience with cloud native infrastructure (Azure preferred)
• Experience with Container Applications (Docker)
• Experience with infrastructure as code tools like Terraform or Azure Resource Manager (ARM) templates

Set Yourself Apart:

• Professional experience in application programming with an object-oriented language.
• Experience with multi-tier architectures: load balancers, caching, web servers, application servers, databases, and networking.
• Comprehensive knowledge regarding contemporary processes and methodologies for development and operations.
• Previous experience working in the healthcare industry preferred

Expected Salary Range: $95,000 - $125,000 base + bonus

This position can be remote in the United States or hybrid in Chicago, IL or Boston, MA. Expected hours will be Eastern or Central time.

____________________________________________________________________________________________

Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Continuing education reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement

What It’s Like Working Here

• We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
• We empower each other and believe in ensuring all voices are heard.
• We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture. 
• We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more:https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Kalderos participates in E-Verify.

Site Reliability Engineer

Gusto’s Infrastructure Engineering team enables our product teams to build impactful products by building secure, resilient, and accessible systems, using tools like AWS, terraform, and Kubernetes.

Here’s what you’ll do day-to-day:

• Design and implement production grade systems that optimize for resiliency while limiting complexity
• Establish standards and build deterministic automation while optimizing for user accessibility and system reliability
• Plan and execute complex and challenging migrations that help Gusto move forward from legacy systems to more efficient, scalable, modern designs.
• Continually improve the on call experience by proposing and implementing long term oriented solutions while optimizing for the sustainability of on call.

Here’s what we're looking for:

• 2+ years experience with a scripting language like bash or python, as well as linux
• Strong work ethic and self starter who finds a way to operate effectively amidst ambiguity
• Systems Thinking approach to complex systems who seeks to identify small changes that can create big impact.
• Resilient problem solver capable of doing whatever it takes to get work done in service of our peers as well as the entire Gusto customer base.
• Effective communicator that can simplify complex topics and communicate persuasive ideas

Potentially Relevant Experience:

• Experience designing elegant but simple systems that optimize for resiliency, but can be easily maintained and operated upon
• Experience with cloud platforms like AWS (preferred), GCP, or Azure and correlated IaaS management tools such Terraform (preferred) or pulumi, as well as orchestration layers like Kubernetes
• Experience leading incident remediation for complex systems

Our cash compensation amount for this role is targeted at $144,000/yr to $231,000/yr in Denver & most remote locations, and $174,000/yr to $272,000/yr for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Want to learn more about what it's like to work at Handshake?Check out these interviews from our team members!

Your impact

At Handshake, we are assembling a diverse team of dynamic engineers who are passionate about creating high-quality, impactful products. As an ML Infrastructure Engineer, you will play a key role in driving the architecture, implementation, and evolution of our rapidly growing Machine Learning platform. Your technical expertise and leadership will be instrumental in helping millions of students discover meaningful careers, irrespective of their educational background, network, or financial resources.

Our primary focus is on building a robust platform on top of our data platform that empowers our Machine Learning and Relevance teams to develop offline and online model serving capabilities, working across a wide range of technical challenges and deployment strategies.

Your Experience

To excel in this role, you should possess:

• ML Infrastructure Expertise: Proven ability in designing, implementing, and managing, complex Machine Learning pipelines including:
• Feature Store deployment (Online and Offline)
• Real-Time/Nearline Data Workflows in support of low latency inference
• Cluster management and deployment, deployment of GPU based training jobs
• Familiarity with ML feature tools such as Pinecone, Elasticsearch, etc
• Technological Mastery: Deep understanding of ML tools, frameworks, and technologies such as Spark, Pandas, Torch etc., particularly their applications in machine learning.
• Machine Learning Aptitude: Demonstrable experience in applying machine learning techniques to enhance data engineering tasks, with emphasis on model training and deployment.
• Generative AI (LLMs): Familiarity with large language models such as ChatGPT, LLaMa, or Bard for text generation and Natural Language Processing (NLP) tasks.
• Cloud Platform Expertise: Hands-on experience with cloud-based data technologies, preferably Google Cloud Platform (GCP). This includes tools like BigQuery, and Cloud Storage, and a ML stack (Vertex, Ray, or similar) for handling machine learning workflows.
• SQL Mastery:Strong expertise in SQL with significant experience in data modeling and database design principles geared towards optimizing machine learning tasks.
• Problem-Solving Prowess: Outstanding problem-solving skills, with the ability to navigate complex machine learning infrastructure challenges and propose innovative, effective solutions.
• Teamwork Oriented: A collaborative approach to work, coupled with the ability to communicate complex machine learning concepts effectively to both technical and non-technical stakeholders, and take input from relevance stakeholders to guide implementation details

Bonus Areas of Expertise

While not required, expertise in any of the following areas would be highly advantageous:

• Containerization and orchestration: Familiarity with containerization technologies like Docker and container orchestration platforms like Kubernetes.
• Streaming data processing: Experience with streaming data processing platforms such as Apache Beam or Apache Flink

Compensation range

$235,000-$260,000