Job Title: Manager, Engineering (K8)
Job Location: Remote, India

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s CoE is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!

Does running thousands of machines in the cloud without ever logging into a single box sound like the future to you? Do you like building resilient systems where even a second of downtime is unacceptable? Do you like architecting applications that can scale horizontally to perform billions or trillions of monthly operations? Do you want to power websites for clients that matter? Do you want to make a difference and have the power to design features and quickly see them pushed live to production?

Our cloud engineering team applies a variety of programming languages and technologies to solve many interesting architecture and scalability challenges. Although we run PHP & MySQL at an extensive scale for our Drupal customers, on the backend we’re building scalable systems, automation and stack enhancements in everything from Ruby to PHP to Go, and storing data in everything from MySQL to DynamoDB.

If you enjoy the thrill of riding the rapids and love the sense of accomplishment after having navigated tricky obstacles, then Acquia will be a continually exciting experience for you.

Summary:

Acquia is looking for a manager to lead engineers with systems and software responsibilities to work on our Platform K8s & Persistent Data (think Databases/Filesystems) teams. The ideal candidate strives to lead an impactful team and recognizes their work is never done. The candidate also is comfortable working in a large organization, operates as a true teammate, has technical expertise to ask the right questions, is a thoughtful communicator, and is a leader with compassion. This leader should be highly organized and pushing for success through effective prioritization, retrospecting on continuous improvements, and inspiring change. Technical experience in things like Kubernetes, AWS, Linux, Docker, and Jenkins are desired. Conceptual knowledge of DevOps, domain-driven concepts, and infrastructure-as-code are also effective.

Responsible for:

• Experience leading teams and people responsible for systems and software
• Knowledge of Agile practices and software development lifecycle methodologies
• Experience with effective product engineering practices
• Familiar with project management concepts
• Ability to inspire change through identifying bottlenecks, resolving blockers, and leading improvement opportunities
• Experience with quality engineering, DevOps, and CI/CD
• Ability to form good partnerships with Product Managers, Product Owners, and other departments   

The Ideal Candidate is:

• Active listening skills
• Effective communicator
• Leadership skills and a positive, can-do attitude
• Emphasizes work/life balance and team morale
• Ability to break down complex problems into smaller, concrete steps and outcomes
• Committed to a positive culture
• Background in technically relevant areas
• Facilitating cross-team teamwork through RFCs, reviews, and historical work
• Background in systems maintenance, automation, release management, and testing strategies

Job Qualifications:

• 8+ years of working within a team focused on cloud systems and development (Any GPL- GO, Ruby, PHP, etc)
• 3+ years (senior) hands-on experience managing teams and building similar solutions
• Experience with Kubernetes and AWS, especially RDS and EFS
• Proven delivery skills, working with software engineering teams in an Agile environment.
• Bachelor's or Master's degree in Computer Science or a related subject area preferred.
• Excellent verbal and written communication skills.

Nice to have skills:

• Desire to perform technical work on an as-needed basis
• Desired to have previous people management experience

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

 Job Title:Senior Customer Communications Specialist

Job Location : Remote India

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s CoE is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!

What does a Senior Customer Communications Specialist do?

A Communications Specialist:

• Helps create and execute technical communication strategies for a broad customer base consisting of nonprofits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
• Uses advanced problem-solving to resolve complex technical and administrative challenges in real-time across a number of technical domains and global teams that span multiple time zones. 
• Collaborates across the multiple internal teams to provide the best possible outcomes to meet customer needs.
• Assists with the maintenance of integrated custom tooling and supports the planning, evaluation, and implementation of new communications channels and systems. 

Requirements:

• A passion for the web, open-source, and for helping others.
• 5+ years of project management experience.
• Superb communications skills.
• Love for writing and editing to a variety of audiences.
• High attention to detail.
• Evidence of a curious mind.

Bonus Points:

• Experience writing for a variety of audiences; demonstrated capacity for flexible tone and style.
• A familiarity with LAMP stack technology.
• A familiarity with Jira or any other similar ticketing system.
• Bachelor's degree in the humanities or equivalent preferred.

Why Acquia Operations?

• Guiding technical communications on a global scale.We operate in a cloud-based environment using a complex array of open-source technologies. If you enjoy working in collaboration with others to produce coherent communications in a fast-paced environment as part of a world-class customer success team, this is the job for you.

• A strong focus on work/life balance.When we say we want you to have a life outside the office, we mean it. Flexible hours and a liberal vacation policy lead to a role where you can have a life, not just a job you can live with.
  
  
• A genuinely fun and caring place to work. We're a tight-knit team with a lot of energy and opportunities abound to work collaboratively with others, both in Support Innovations and across Acquia as a whole to improve our offerings and customer experiences.
  
  

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

As a Senior DevOps Engineer, you will play a crucial role in ensuring the reliability, scalability, and efficiency of our de-coupled Drupal systems. You will collaborate with cross-functional teams to enhance content deployment processes, optimize system performance, and contribute to the overall success of our digital solutions.

We know that you can’t have greattechnology serviceswithout amazing people. At MetroStar, we areobsessedwithour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. 

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! 

What you’ll do: 

• Proactively maintain and enhance de-coupled Drupal systems to ensure optimal performance and reliability.
• Identify and implement improvements to streamline deployment processes.
• Rapidly respond to and troubleshoot system issues, ensuring minimal downtime and maximum availability.
• As tech lead, you will provide guidance, insight, and recommendations to the team and senior leadership.

What you’ll need to succeed: 

• At least 8+ years of experience as a DevOps Engineer, or similar role.
• Experience leading a technical/DevOps team of engineers and developers.
• You employ strong interpersonal and communication skills, with a proven ability to influence and build consensus across a broad range of backgrounds, organizational levels and personalities
• You have a developer background and insider understanding how DevOps integrates with developers.
• Proven experience leading a team of DevOps Engineers with a focus on maintaining and enhancing de-coupled Drupal systems for large government organizations.
• You have a strong track record of incubating/building DevSecOps capabilities, API platform strategies, driving platform execution with engineering and launching cloud solutions.
• Strong background in Site Reliability Engineering (SRE) principles and practices.
• Expertise in AWS services and infrastructure optimization.
• Experience with Next.js and proficiency in API queries.
• Experience with Workbench Access Controls
• Solid understanding of content deployment processes and best practices.
• Ability to obtain and maintain a Public Trust

Like we said,we arebig fans of our people. That’s whywe offera generous benefits package, professional growth, and valuable time to recharge. Learn more about our companyculture codeandbenefits. Plus, check out ouraccolades. 

Don’t meet every single requirement?   

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authenticculture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team 

What we want you to know: 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems. 

Not ready to apply now?  

Sign up to join our newsletterhere. 

We are excited to announce our expansion to Vancouver, Canada. This is a rare opportunity for talented professionals to get in on the ground floor and play an instrumental role in shaping the future of our company. If you are driven by excellence, inspired by new challenges, and ready to be a part of a global success story, we invite you to be a key player in our exciting venture in Vancouver!

About Pantheon

Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.

Pantheon’s core values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!

The Role 

Pantheon’s Professional Services team directly supports our largest and most strategic customers, helping them to successfully onboard onto the Pantheon platform and derive immediate and ongoing value from working with us. 

We are seeking a passionate, driven, and customer success-focused WordPress architect to join our Application Performance & Architecture team within Professional Services. As a WordPressSolutions Architect, you will help our partners and customers build applications that perform as well as possible on the Pantheon platform.

Responsibilities    

• Guide migrations of complex customer WordPress applications from the pre-sales stage all the way through to launch
• Be a Technical Resource for Customer Success Managers as they engage with customers on their application and WebOps challenges.  This includes both internal discussions and customer-facing meetings to help ensure the customer is getting the most from their investment in Pantheon.
• Work directly with multiple customers at a time, building and maintaining a trusted relationship with them
• Debug a site’s performance by analyzing a number of data sources and identifying connections that aren’t readily apparent
• Recommend standard solutions to resolve performance issues without help 
• Work across the Organization to develop custom solutions for performance issues that don’t yet have identified solutions
• Help maintain custom solutions once implemented
• During escalations, serve as point of coordination between technical teams that are helping the customer
• Work cross-functionally with other teams as time allows to develop reusable tools & scripts that fill gaps in customer needs & product offerings

What You Bring To The Table  

• Bachelors of Computer Science or a related field, or equivalent experience
• 10+ years developing WordPress or Drupal sites
• 3+ years providing architectural guidance for WordPress and Drupal sites
• Extensive experience analyzing enterprise-grade WordPress/Drupal sites for performance issues on both the frontend and backend.
• Experience building and running continuous integration systems for WordPress/Drupal sites
• Proven ability to manage customer relationships, including escalations from customers who are frustrated with their experience to date.

Bonus Points For  

• Core contributions to WordPress
• Deep knowledge of the Pantheon platform and workflows (or other platforms in the Open Source community)
• Experience with architectural documentation and technical writing
• Experience training other on technical topics

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

To review the Employee and Applicant's Privacy Policy, click here.

Visa Sponsorship is not available at this time.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s CoE is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!

Acquia is seeking an experienced and motivated attorney to join our dynamic, fun, collaborative, and team-focused company. The Global Legal Team is expanding its presence to Pune and you will be the first member based in India (Pune office). The Senior Legal Associate’s primary responsibility will be to provide off-shore legal support to Acquia’s globally dispersed Legal Department with a focus on drafting and negotiating commercial transactions (PaaS and SaaS offerings, DPAs, NDAs, vendor/procurement agreements), and support other legal matters that may arise not only in APAC, but also globally.  Depending on Acquia’s continuing growth, additionaljunior attorneys may be hired in the short term and report to this position.  You will report to the Associate General Counsel based in Munich, Germany.

This is an amazing opportunity to join a successful private company, and play a key role in supporting the company’s rapid growth.

RESPONSIBILITIES

• Review and negotiate customer sales contracts (Subscription Services Agreements for PaaS and SaaS hosted offerings) that meet the company’s requirements under its policies, including those for risk tolerance, while working collaboratively with the business team, including executives.
• Review and negotiate procurement agreements (marketing, software, events, etc).
• Collaborate with revenue finance team, sales operations, product operations, support, security and other business units at all levels throughout the organization to ensure that agreements adequately protect the company’s interests.
• Provide legal advice to sales department on a day-to-day basis.
• Be a trusted business partner providing timely, thoughtful and helpful responses to requests from internal customers.
• Collaborate with revenue finance team to oversee the internal contract approval process (Quote-to-Cash process).

EDUCATION/ACCREDITATION 

• Doctor of Law degree (J.D.)  or LLB

EXPERIENCE AND SPECIFIC SKILLS

• Minimum 2 years’ relevant practice experience in corporate legal department and/or law firm, preferably with high-growth or startup technology companies dealing with commercial transactions.
• Previous team management experience is required
• Experience of providing legal support to a sales team, including sales teams operating in other regions and other time zones.
• Strong experience negotiating complex commercial transactions.
• Demonstrated success in managing multiple transactions in compliance with company policy.
• Exceptional interpersonal skills and a commitment to professionalism and collegiality.
• Well-organized and detail-oriented with an outstanding work ethic; should be able to independently manage and successfully prioritize numerous projects under deadline pressure.
• Flexibility and willingness to work on a broad variety of legal matters.
• A non-hierarchical and low ego team-player who is comfortable operating in an entrepreneurial and fast-paced environment and used to very busy peak times at quarter ends.
• Mature individual with good judgment who is pragmatic and solution oriented. A genuine business partner who will provide commercially-focused advice which balances appropriate legal risk management with the need to enable and support the business.
• Outstanding organizational and project management skills.
• Ability to influence major decisions having legal ramifications through reasoned analysis and business understanding.
• Demonstrable ability to understand technical issues quickly; possessing strong analytical and problem-solving skills and demonstrating a strong ability to prioritize.
• Deeper knowledge in relation to data protection law and familiarity with current developments a plus.
• Excellent written and verbal English communication skills. French/other European or Asian language proficiency is an advantage.
• And a good sense of humor!

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

As UX Researcher, you’ll be be a part of the Agile ceremonies and contribute to the cross-functional team’s continuous understanding of user insights. You will also define audiences and segment users across multiple domains and conduct user interviews. The UX Researcher will also define and recommend key UX strategies and serve as a trusted advisor to clients and team members.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessedwithour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Serves as lead researcher on user experience research initiatives
• Work in coordination with engineering and productions for all UX, design, and research
• Act as the "go to" person who oversees the entire process from conception to implementation
• Write research plans and conversation guides
• Conduct user and client interviews, client meetings, and demos
• Iterate solutions based on research and feedback loops
• Develop wireframes, information architecture, PDDs for all web projects based on business and functionality requirements and approved concepts
• Evaluate performance results and recommend major changes affecting short-term project growth and success

What you’ll need to succeed:

• Have or the ability to obtain a Public Trust security clearance
• Bachelor's degree in English, Communications, UX Design, or a related field
• 8+ years of experience in the UX field as a researcher or strategist.
• Experience with generative and evaluative research.
• Experience with information architecture such as card sorting, tree testing, or both.
• Experience with content management systems such as Drupal 10.
• Experience working as part of a cross-functional Agile development team.
• Experience developing wireframes and information architecture

Like we said, we arebig fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

Not ready to apply now?

Sign up to join our newsletter here.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

Summary:

Acquia is seeking a dynamic and strategic Director of Field Marketing to lead our marketing efforts in the Americas region. In this pivotal role, you will partner closely with the sales team, planning, organizing, and implementing programs to drive enterprise pipeline growth and support revenue objectives. The position involves using a data-driven approach for maximum impact. Responsibilities also extend to the strategic management of live events within the overall marketing mix, focusing on improving engagement through cohesive pre-event, at-event, and post-event strategies.

The ideal candidate, with a consistent track record in building and leading field marketing teams, excels in implementing high-touch experiences and achieving measurable results in a fast-paced environment. Success in this role requires a strategic approach, exceptional collaboration skills, and the ability to effectively balance local and corporate needs.

Responsible for:

• Build and implement an integrated marketing plan, combining locally created initiatives with global activities in collaboration with the sales team and cross-functional marketing partners
• Implement and run target account strategies supporting account-based marketing and selling
• Proactively engage with sales teams to coordinate, communicate and optimize the impact of marketing activities
• Communicate and educate the sales team regarding new and planned marketing activities including global, regional and local programs
• Lead ongoing relationships with vendors and event partners, including sourcing, negotiation, and contract management
• Maintain budget trackers and event planning documents, facilitating goal alignment through effective communication
• Lead a successful team in implementing measurable field marketing programs
• Analyze and provide feedback on the team's campaigns, tactics, and messaging
• Track program results, measure success and report metrics to partners across the business
• Develop and implement bold event strategies, emphasizing pipeline and revenue generation with a focus on return on investment
• Lead pre- and post-event initiatives, including logistics, promotion, and return on investment measurement

Job Qualifications:

• 10+ years of B2B marketing experience in field marketing, regional marketing or related roles with at least 5 years in a leadership role
• Shown success in developing and implementing field marketing strategies driving pipeline growth and revenue
• Experience in high-tech or enterprise software industries preferred
• Ability to influence and collaborate with various cross-functional teams and align tactical plans with strategies
• Proficient with marketing automation, CRM and account based management tools such as 6Sense to track, measure, and report on campaign performance
• Exceptional analytical skills, with the ability to use data and market insights to make informed decisions and optimize programs and marketing return on investment
• Strong communication skills, emphasis on effective collaboration, coordination, and attention to detail
• Creative problem solver who is adept at working on multiple projects simultaneously in a fast-paced environment, and comfortable adding new ideas
• Detail oriented with strong program management skills, balanced with the ability to think strategically
• Willingness to travel as needed

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where people feel valued, self-managed, and love to come to work.

The role

Agile Six is looking for a Senior Full Stack Drupal Engineer to join a highly collaborative Agile team. Our team works with the Department of Veterans Affairs to drive improvements to the Veteran experience across their digital platform, VA.gov.

Our ideal candidate has extensive recent Drupal experience with Drupal 9 and 10 and a strong grasp of object oriented principles of PHP. We are looking for an engineer with demonstrated experience learning new tools, languages and frameworks. We tackle a wide range of challenges and regularly step outside of our comfort zones — and are looking for a candidate excited to do the same. Most importantly, we are looking for someone who wants to work on important problems that have a lasting impact on millions of users and make a difference in our government!

Our work:

VA utilizes Drupal as an API which serves data to a number of systems. This team’s mission is to provide a modernized, accessible, single source of truth about available VA locations, services, and benefits to Veterans, as well as to provide a modernized, accessible Drupal CMS user experience to Editors creating and maintaining that content.

The VA follows the U.S. Digital Services Playbook and "Default to Open", therefore project repositories are fully open source:

• https://github.com/department-of-veterans-affairs/va.gov-cms (Backend: Drupal 10 CMS)
• https://github.com/department-of-veterans-affairs/content-build (Assembles VA.gov static pages)
• https://github.com/department-of-veterans-affairs/vets-website (Frontend: Metalsmith + React)
• https://github.com/department-of-veterans-affairs/vets-api (Ruby on Rails API)

Responsibilities

• Collaborate with a remote cross-functional team to deliver well-performing and scalable services and components
• Grasp the overall technical landscape and offer guidance on solution direction, architecture, and tradeoffs
• Identify client needs and 'meet them where they are’ through empathy, mentorship and advice
• Mitigate technical, resource, and timeline risks
• Conduct peer code reviews, including evaluation of regression testing and test coverage, adherence to acceptance criteria, and code best practices
• Complete high-complexity tasks both independently and collaboratively as neede
• Participate in testing and QA, including writing of automated unit, system, performance, functional tests and manual testing efforts
• Support the practice of engineering within the larger company as needed

We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

Basic qualifications

• 10+ years of full-time experience as a Software Engineer
• 4+ years of production experience with Drupal
• Experience using Composer
• Experience writing PHPUnit, Kernel, and Functional tests
• Experience working collaboratively in an Agile, cross-functional team
• Solid foundation in software engineering fundamentals and best-practices, including object-oriented programming, design patterns, CICD, and writing automated tests and testable code
• Experience working in different areas of the software stack and solving a variety of engineering problems
• Ability to adapt to new languages and technologies to solve problems
• Experience with accessibility requirements, standards, and testing tools
• Experience with Git and GitHub or other source control systems
• Has lived and worked in the United States for 3 of the last 5 years

Additional desired qualifications

• Familiarity with GitHub Actions and their use in CI/CD workflows
• Familiarity with modern Javascript and Node.js and an ability to contribute to a Javascript codebase
• Familiarity with static site generators and other front-end frameworks (i.e. Next.js, Gatsby)
• Experience with CSS Preprocessors
• Familiarity with Section-508 and WCAG 2.1, Accessibility requirements, standards, and testing tools
• Experience working with government agencies
• You are a U.S. Veteran

Salary and Sixer Benefits

To promote equal pay for equal work, we publish salary ranges for each position.

The salary for this position is $159,839-$168,036

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not bossy), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “We build better by putting people first”.

All Sixers Enjoy:

• Self-managed work/life balance and flexibility
• Competitive and equitable salary (equal pay for equal work)
• Employee Stock Ownership (ESOP) for all employees!
• 401K matching
• Medical, dental, and vision insurance
• Employer paid short and long term disability insurance
• Employer paid life insurance
• Self-managed and generous paid time off
• Paid federal holidays and Election day off
• Paid parental leave
• Self-managed professional development spending
• Self-managed wellness days

Hiring practices

Agile Six Applications, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States. Unfortunately, we are unable to sponsor visas at this time.

If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to careers@agile6.com. We want to ensure you have the ability to apply for any position at Agile Six.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.

About Pantheon

Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT, and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud-native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.

Pantheon’s core values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!

The Role

As a Senior Agency Partner Manager, you'll be at the forefront of executing Pantheon’s growth strategy by developing and nurturing meaningful relationships with a portfolio of digital agencies in the partner ecosystem. 

In this role, you'll partner with various stakeholders within both the digital agencies and the Pantheon internal teams to support lead generation and drive joint revenue goals. You will play a key role in enabling the agencies in your book with value-driven initiatives, including  joint go-to-market strategy creation, training and events, co-branding & selling, to ensure that all your agencies and their clients are getting the most out of the platform and hitting their success metrics. 

What you need to Succeed 

• 8+ years of experience in a Channel or Partner Management function in a SaaS company
• Proven track record of achieving revenue targets
• Experience in driving sales and revenue growth through partner relationships.
• Strong analytical and critical thinking skills and hands-on approach to identifying business opportunities and penetrating new accounts
• Excellent customer service skills with a creative approach to solve issues with out-of-the-box solutions
• Proven success in developing effective execution strategies within book of business to drive mutually beneficial partnerships between agency accounts and the company
• Efficient Time Management:  Ability to prioritize tasks and reprioritize as needed.
• Dynamic Presentation Skills: adept at presenting to individuals and groups including C level executives, whether in person or virtually
• Excellent interpersonal and communication skills to effectively collaborate with internal and external teams.
• Ecosystem Familiarity: experienced with technologies like  Sitecore, Drupal, Acquia, Adobe DXP, or preferably Wordpress/Drupal is a plus 
• Ability to grasp technical concepts and communicate them effectively to both technical and non-technical audiences.
• Willingness and ability to travel 15-20% of the time. 
• Adaptable to new technologies, industry trends, and changes in the competitive landscape.

What you Will be doing: 

• Drive sales through partner channels with Digital Agencies, identifying new opportunities for revenue generation.
• Monitor and report on sales performance and adjust strategies as needed.
• Take ownership of all aspects of agency accountmanagement. This includes cultivating relationships, implementing go-to-market (GTM) strategies, escalating technical emergencies, conducting business reviews. 
• Monitor account health and manage retention risks
• Identify, recruit, and onboard partners who align with our growth strategy and that will benefit from WebOps.
• Provide training and support to partners to enhance their understanding of the company's products, services, and value propositions.
• Collaborate on marketing and sales enablement programs for partners.
• Attend and support trade shows, sponsorships, and partner events to drive lead generation and increase brand visibility.
• Collaborate cross functionally with internal and external teams including Marketing, Sales, Developers, and Executive Leadership
• Gather feedback from partners to improve products, services, and the overall partnership experience.
• Advocate for partner needs within the company.
• Stay informed about industry trends, competitor activities, and market developments.
• Use market insights to refine partnership strategies.
• Ensure that partners adhere to agreed-upon standards and compliance requirements.
• Seek ways to enhance the overall partner ecosystem.

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

To review the Employee and Applicant's Privacy Policy, click here.

Visa Sponsorship is not available at this time.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s Center of Excellence is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!

Overview

As an Associate Gainsight Administrator, you will play a crucial role within our Revenue Operations team helping our Customer Success Managers, Account Managers and Technical Account Managers with platform support, program implementations, reporting and overall deployment.
You will bring your desire to improve our customer experiences with your perspective and knowledge of the platform to expand usage and help CSM/AM/TAM teams drive value for customers throughout their lifecycle.

Some of your responsibilities will include:

Key Responsibilities

• You'll team up with our Senior Gainsight Administrator and collaborate with people from different departments to come up with new and improved ways of doing things. 
• You'll be a part of our processes to set up and manage our Gainsight platform that may include configuring, deploying, and administering the Gainsight platform (system configuration, reports, dashboards, scorecards, end-to-end workflows, systems integrations).
• Monitor system performance, data integrity, user activity, and product requests. Including Program, CTA, Dashboard reviews plus Chair-sides
• Help in developing training sessions to show our team members how to use our workflows like a pro. You'll share tips and tricks, making sure everyone gets the most out of Gainsight.
• You'll oversee keeping track of all our Customer Success processes, making sure everything is mapped out and documented clearly.
• You'll design smart rules that analyze all the data we collect from our customers and trigger actions for the Customer Success team to engage with customers.
• We're always growing and changing, so you'll stay up to date on all the latest Gainsight features and tech trends. 

Qualifications

• 1+ years Gainsight administration experience or related CS/AM program deployments (using other tools).
• Experience working in customer success, Revenue operations, Marketing Operations or equivalent understanding of key customer success & account management principles.
• Demonstrated experience with project management, business analysis, and solving problems with a systems mindset.
• Understanding of data structures, data modeling, and database management is a nice to have.
• Gainsight Associate Administrator (Level 1) Certification desired but not required.
  Have a natural curiosity in how to improve how Acquia can engage our customers and prospects as well as create efficiency in processes.
• Experience with Gainsight PX/CS integration is a plus.

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where people feel valued, self-managed, and love to come to work.

The role

Agile Six is looking for a UX Researcher / Designer for the Sitewide team, working on VA.gov. This team oversees a broad portfolio of products in the unauthenticated VA.gov experience, including some that are powered by a Drupal content management system (CMS) back-end. Products include: the VA.gov homepage, header, and footer; VA.gov site search; Find a Form; Find a VA Location; high-visibility content types and eligibility wizards related to Veteran benefits; the CMS UX for Drupal-driven products; among others.

This UX Researcher / Designer will have a breadth of UX knowledge with technical expertise in user research including discovery, synthesis, and documentation. This role entails collaborating with our team to design and implement highly complex, cross-disciplinary projects for government agencies and the people they serve, including context switching across a variety of products in our portfolio as required, and designing interface elements of the Drupal CMS. Among your responsibilities will be to communicate your design vision to both team members and key stakeholders at the Department of Veterans Affairs (VA). You have an adaptive, empathetic, and collaborative mindset and care deeply about team dynamics. Most importantly, you have a passion for working on important problems that have a lasting impact on millions of users and make a difference in our government!

Our team’s mission is to provide a modernized, accessible, single source of truth for Veterans to access information about VA facilities and services available at those locations. For more context on the team’s work, please visit these GitHub repositories:

• https://github.com/department-of-veterans-affairs/vets-website
• https://github.com/department-of-veterans-affairs/content-build
• https://github.com/department-of-veterans-affairs/vets-api

Responsibilities

• Lead user research efforts, including discovery, synthesis, and documenting the results and findings, including for research sessions that specifically require participants using assistive technologies
• Experienced with a variety of research methodologies such as heuristic evaluations, generative research, tree testing, card sorting and user interviews
• Collaboratively create and evolve user stories and acceptance criteria with product owner and wider Scrum team
• Communicate potential costs and tradeoffs of different processes and research approaches while working with incomplete requirements
• Clearly articulate your thought processes through verbal and written explanation, whiteboard, sketching, or quick mock-ups to small or large groups
• Use the VA Design System and design with repeatable patterns across the portfolio. Collaborate with Design System team when necessary around iteration and improvement of design system components
• Collaborate with the product owner and engineers to ensure implementation matches intent across all design components
• Keep UX work in sync with the product roadmap and flag delays or issues in research and design
• Communicate and collaborate with stakeholders and team members across a range of disciplines throughout the VA
• Support the practice of design and research within the larger company as needed through activities such as:
  • Assisting in outreach, recruitment, and hiring efforts
  • Occasionally participating in or otherwise supporting business development efforts, including code or design challenges, writing or reviewing proposal responses, etc.
  • Participating in communities of practice
• We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

Basic qualifications

• 7+ years of experience working as UX researcher / designer or related position in collaboration with digital product teams (enterprise environment a plus)
• Ability to be autonomous, take initiative, and effectively communicate status and progress
• Portfolio illustrating your process and samples of native product design work driven by quantitative and qualitative user research
• Understand human-centered design, interaction design fundamentals, and UI design and research best practices, including accessibility
• Proficient in Figma and modern prototyping tools
• Experience collaborating with cross-functional partners and other designers and researchers, seeking and providing feedback in an Agile environment
• Adaptive, empathetic, collaborative and holds a positive mindset

Additional desired qualifications

• Familiarity with the US Web Design System
• Experience working with government agencies
• You are a U.S. Veteran

Salary and Sixer Benefits

To promote equal pay for equal work, we publish salary ranges for each position.

The salary for this position is $133,677-$140,532

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not bossy), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “We build better by putting people first”.

All Sixers Enjoy:

• Self-managed work/life balance and flexibility
• Competitive and equitable salary (equal pay for equal work)
• Employee Stock Ownership (ESOP) for all employees!
• 401K matching
• Medical, dental, and vision insurance
• Employer paid short and long term disability insurance
• Employer paid life insurance
• Self-managed and generous paid time off
• Paid federal holidays and Election day off
• Paid parental leave
• Self-managed professional development spending
• Self-managed wellness days

Hiring practices

Agile Six Applications, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States. Unfortunately, we are unable to sponsor visas at this time.

If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to careers@agile6.com. We want to ensure you have the ability to apply for any position at Agile Six.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report and rated a leader by the analyst community. Acquia’s CoE is a Great Place to Work certified organization. We are Acquia. We are building for the future and we want you to be a part of it!

As a member of the Software Quality Engineering team, Associate Quality Engineer will participate in testing and quality improvements for a highly scalable web-based applications

Job Responsibilities:

• Designs and develops automated tests based upon functional and design specifications and manual test plans.
• Creates and extends automated test frameworks.
• Executes and maintains automated test scripts. Analyses test results and recommends corrective actions.
• Responsible for following SDLC and software testing processes, quality assurance methodology and best practices and techniques adopted by Acquia.
• Plans daily activities and reports project quality status
• Participates in product feature design reviews and code reviews.
• Participate in reviews of automated test plans
• Evaluate quality risk for product changes/fixes and propose test plans to address risks.
• Design, development, maintenance of testing infrastructure
• Proficiency in Cypress for end-to-end testing and visual regression testing
• Cloud platform knowledge is a must

Requirements:

• 1-3 years experience in software testing and quality engineering. 
• Experience working in a heterogeneous software development and deployment environment including UNIX, Windows and Mac. 
• Experience with automated tests development using test automation tools (CypressIO, Postman, Karate, Selenium, Java)
• Experience with browser extensions, plug-ins and browser compatibility
• Strong API testing knowledge and hands-on experience 
• Strong CS fundamentals, must be knowledgeable in programming and OO concepts
• Must have experience with cloud platforms (AWS/GCP)
• Working knowledge of databases (MySQL)
• Familiarity with Web production, design and content issues (HTML/DHTML/JavaScript/Flash) is highly desired
• Must have experience with Jenkins CI/CD and Github
• Excellent organizational, oral and written skills. 
• Excellent verbal and written communication skills. Highly motivated and passionate about Quality. 
• Extensive knowledge of development life cycle and QA processes.
• Knowledge of Drupal will be highly desirable

Technical Skill requirement :

• CypressIO
• Jenkins CI/CD
• Github
• Selenium UI automation
• RestAPI / Postman
• Shell Scripting
• Scrum/Agile
• Hands-on automation experience

Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

As DevOps Engineer, you’ll utilize your expertise in maintaining, enhancing, and troubleshooting de-coupled Drupal systems. The ideal candidate will bring a wealth of experience in Site Reliability Engineering (SRE), AWS, Next.js, and API queries to drive the stability and performance of our systems. You will collaborate with cross-functional teams to enhance content deployment processes, optimize system performance, and contribute to the overall success of our digital solutions.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessedwithour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Maintain and enhance de-coupled Drupal systems to ensure optimal performance and reliability
• Apply SRE principles to enhance system reliability, performance, and scalability
• Identify and implement improvements to streamline deployment processes
• Rapidly respond to and troubleshoot system issues, ensuring minimal downtime and maximum availability
• Implement preventive measures to mitigate potential system risks
• Implement monitoring, alerting, and automation solutions for proactive issue identification and resolution
• Utilize knowledge of AWS services to optimize infrastructure and support the scalability of de-coupled Drupal systems
• Implement best practices for security, availability, and performance on AWS
• Leverage expertise in Next.js and API queries to optimize front-end performance and user experience
• Collaborate with development teams to ensure seamless integration of Next.js into the overall system architecture
• Document processes, configurations, and troubleshooting steps to facilitate knowledge sharing and future improvements

What you’ll need to succeed:

• At least 5-7 years of experience as a DevOps Engineer, or similar role
• Proven experience as a DevOps Engineer with a focus on maintaining and enhancing de-coupled Drupal systems for large government organizations.
• Strong background in Site Reliability Engineering (SRE) principles and practices.
• Expertise in AWS services and infrastructure optimization.
• Experience with Next.js and proficiency in API queries.
• Experience with Workbench Access Controls
• Solid understanding of content deployment processes and best practices.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration skills.

Like we said, we arebig fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don’t meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you’re excited about this role, but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! – The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

We are actively seeking an Associate Collections Analyst to join our Finance Organization as a key member of the Revenue Team reporting to the Credit and Collections Senior Manager.  The Associate Collections Analyst proactively helps monitor and collect on all billing transactions by resolving Customer questions or concerns within an assigned portfolio. 

The Associate Collections Analyst is responsible for reviewing invoices, working with sales and account managers when necessary, and tracking outstanding transactions as per Company policy.   This role will assist with the review and streamlining of current processes and controls within Revenue Accounting and Operations.  

Key Responsibilities:

• Manage collection functions on a daily basis including any customer billing concerns or requests
• Ensure timely and accurate notices are sent to customers for aged balances
• Review unique Customer scenarios to determine the best possible path for a quick resolution
• Complete ad hoc projects and other duties as assigned by the Credit and Collections Senior Manager
• Participate in audits as appropriate to ensure the audit coordinator has all required information
• Contribute to the implementation of newly acquired companies in regards to banking, collections efforts, and allowance considerations
• Analyze our allowance for bad debt on a monthly basis
• Maintain and support Customer emails through our ticketing system

Qualifications:

• Bachelor’s degree in Accounting or Finance required
• Proficient with Microsoft Office applications and Google Office Suite
• Advanced written and verbal communication skills
• Knowledge of general ledger systems (SAP, Oracle, Intacct)
• Strong work ethic, accountable, and able to multi-task in a fast paced environment
• Team player who has the ability to work independently and proactively to respond to inquiries and deliver results

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named to the UK’s Best Workplaces list published by Great Place to Work UK. We are Acquia. We are building for the future and we want you to be a part of it!

Job Description 

Acquia’s Customer Value Manager (CVM) is responsible for developing long-term relationships and driving customer-impacting value with a portfolio of Customer Data Platform customers, connecting with key business executives and stakeholders, and developing an understanding of their business requirements and goals. Leveraging this customer knowledge and knowledge of CDP best practices, the CVM will drive adoption, provide industry and implementation best practices and personalized recommendations and data-driven strategic insights to ensure customers maximize value from their investment and partnership with Acquia. 

As the Senior Manager, Customer Value Team, you will be responsible for leading the team of Customer Value Managers (CVMs), guiding them in their efforts to develop fruitful, long-term relationships with our Customer Data Platform (CDP) customers. You’ll oversee the CVMs as they connect with vital business executives and stakeholders, helping them to understand their business needs and objectives, and developing plans to guide them through their Acquia journey.

In this role, you'll drive adoption, retention and customer loyalty by leveraging your understanding of CDP best practices and awareness of our clients' business requirements. You'll also serve as an advocate for our customer's needs, undertaking initiatives to improve our Marketing Cloud through active collaboration with other leaders. Through your leadership, your team will work to ensure customers maximize the value gained from their investment and partnership with Acquia.

As a vital part of the Acquia team, you'll also be responsible for amplifying Acquia's Marketing Cloud strategies and customer retention plans with specific emphasis on Acquia CDP customers. In instances requiring escalation, you will coordinate appropriate resolutions with technical support and services teams, offering necessary business and technical contexts.

Ideal candidates are dynamic, motivated, and self-driven, possessing relevant marketing experience and a remarkable ability to multitask, problem solve, and think creatively. You should also be customer-focused, leveraging customer and business needs to create win-win solutions.

Key Responsibilities

• Lead, inspire, and mentor a team of Customer Value Managers, fostering an environment of continuous learning and improvement
• Own and amplify Acquia's customer retention strategies for CDP customers
• Provide leadership reporting on CDP customer success status and improvement strategies
• Lead customer save efforts in partnership with other Acquia account team leadership
• Collaborate with other Marketing Cloud leaders to drive initiatives to improve customer experience
• Assume responsibility for escalations, coordinating with technical support and services teams for feedback and resolution
• Partner with various stakeholders, including Sales, Professional Services, Product, and Marketing, to deliver a premium customer experience
• Advocate for customers, serving as their spokesperson and understanding and addressing their needs

Qualifications

• Minimum 5+ years of experience in enterprise customer success, account management, client services, or consulting; experience at a SaaS-based marketing company or digital agency preferred
• Prior experience leading and motivating teams
• Familiarity with marketing technologies such as SEO, CRM, Marketing Automation, Google Analytics, social media platforms, and ESPs
• Proficiency in Google suite products (Drive, Docs, Slides, Sheets, etc.)
• Demonstrable experience of formulating and driving strategic plans for enterprise accounts
• Marketing background with strategy and execution experience preferred
• Agile project delivery experience advantageous
• Capacity to manage executive and C-level client relationships
• Willingness to travel occasionally for customer onsite meetings, as necessary

Additional Information

• Competitive salary, medical, dental, vision, disability, life benefits
• 401k plan
• A fun environment to work hard and play harder
• Passionate people building great products 

Acquia is an equal opportunity employer. We hire without regard to age, colour, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, or any other status protected by applicable law.