Who are we?

We are a globally expanding software technology company that helps brands communicate more effectively with their audiences. We are looking forward to expand our people capabilities and success in developing high-end solutions beyond existing boundaries and establish our brand as a Global Powerhouse.

We are free to work from wherever we want and go to the office whenever we like!!!

What is the role?

We are looking for a Software Developer to take part in our team.

What you’ll be responsible:

• Taking responsibility and duties at every stage of the software development life cycle,
• Writing testable code in accordance with software development standards,
• Testing the delivery of the piece of software that it develops in limit values ​​and adverse conditions,
• Documenting the software it developed,
• Preparing the necessary documents and tools for the version transition of the software which is developed

We are looking for a passionate talent who has;

• Graduated from Computer Engineering or related departments,
• Completed military service for male candidates
• At least 2 years experience in .Net / .Net Core Platform application development with C #,
• Knowledge and experience about the following technologies;
• C# .NET / .NET Core, mvc, rest, soap, wcf, xml web services, web api, windows services, IIS, Ngnix
• Knowledge of Micro Service architecture,
• Relational database systems (Oracle, MSSql, Postgresql)
• Knowledge and experience in distributed and multi-layered software architectures,
• Knowledgeable about common design patterns and approaches such as Repository, Unit Of Work, MVP, MVVM, IoC,
• Experienced in Agile / Scrum methologies
• Having knowledge about ORM such as EntityFramework and NHibernate,
• Developed a project using a change management system (JIRA),
• Fluent English speaking,

Join our team!

Who are we?

We are a globally expanding software technology company that helps brands communicate more effectively with their audiences. We are looking forward to expand our people capabilities and success in developing high-end solutions beyond existing boundaries and establish our brand as a Global Powerhouse.

We are free to work from wherever we want and go to the office whenever we like!!!

What is the role?

We are looking for a Senior Customer Care Engineer to take part in our Customer Care team. You will play a critical role in the success of our customers by providing best-in-class support, and acting as a liaison between the customer and various internal teams in order to resolve inbound inquiries in a thorough and efficient manner.

What you’ll be responsible:

• Developing relationships with customers, answering their questions via e-mail, phone and helpdesk application,
• Communicating requests which comes through customers to the relevant departments,
• Providing the first point of contact for all client inquiries, support requests, and issue resolution,
• Becoming an expert in all products and take advantage of opportunities for continuous learning,
• Providing ideas, suggestions to promote process and quality improvements,
• Provide application support for our products

We are looking for a passionate talent who has;

• University degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering),
• Min. 5 years of working experience
• Customer-oriented with strong communication skills,
• Ability to learn quickly and think creatively,
• Ability to work effectively independently and within a team environment,
• Strong analytical, problem solving and customer support skills required,
• Basic database and SQL knowledge,
• Basic HTML knowledge,
• Good command of both written and spoken English,
• Experience in the digital and marketing tech environment is preferable.
• Willingness to works shift pattern essential and occasionally work weekends

Join our team!

Who are we?

We are a globally expanding software technology company that helps brands communicate more effectively with their audiences. We are looking forward to expand our people capabilities and success in developing high-end solutions beyond existing boundaries and establish our brand as a Global Powerhouse.

We are free to work from wherever we want and go to the office whenever we like!

What is the role?

We are looking for a Customer Care Team Leader to take part in our team. Customer Care Team Leader is responsible for providing customer support, leading Local/International Customer Care Team. An important responsibility of a Customer Care Team Leader is to help develop guidelines and procedures to improve the quality of help their team delivers.

What you’ll be responsible:

• Set up, manage, and evaluate end to end Service Desk processes and workflows
• Align Service Desk activities with industry standard or framework such as ITIL
• Possess strong analytical and problem solving skills in order to troubleshoot issues in a logical and effective manner
• Develop and maintain collaborative relationships with internal and external customers
• Acting as escalation point for all requests and incidents handled by the service desk
• Monitoring customer communications and follow-ups the areas in which communications need improvement
• Provide data and reporting of KPI’s and trend reports ad-hoc, weekly, monthly and as needed to drive support ticket reviews and develop strategies for improvement
• Preparing work schedules to verify that sufficient employees are available handle local/international customer tickets
• Maintaining and usage of FAQ and other knowledge data bases for support
• Provide help desk support after the implementation of the new product/project for SaaS/On-Premises customers
• Lead, coach, and motivate team members on a proactive basis
• Address customer complaints to obtain timely resolutions
• Maintain or exceed Service Level Agreements based on Key Performance Indicators (KPIs) and other department goals
• Participate in root cause analysis to obtain long term solutions to improve customer support quality

We are looking for a passionate talent who has;

• University degree in Computer Science or a related field
• 5+ years professional experience in IT Support/IT Service Management field
• Supervision of five or more employees preferred
• ITIL,COBIT or equivalent Certification is a major asset
• Familiarity with project management tools and/or software packages
• Performance analysis and debugging in Linux environment and/or Kubernetes,
• Experience with Unix/Linux operating systems internals (e.g. filesystems, system calls), and with networking or cloud systems,
• Experience analyzing and troubleshooting systems,
• An understanding of OS and distributed systems concepts, network concepts (OSI model, and etc.)
• Knowledge of SDLC and DevOps Concepts
• Configuring and supporting windows and Linux based servers and applications
• Develop and maintain automation tools to reduce manual operational tasks Strong hands-on experience with management and clustering of Redis, RabbitMQ.
• Strong expertise with PostgreSQL management operations (Backup, performance tuning, maintenance)
• Experience with NoSQL databases (MongoDB)
• Experience working in a team-oriented, collaborative environment
• Strategic. operational, and technical marketing &management skills
• Rapidly adapt and respond to changes in environment and priorities
• Detailed problem-solving approach, coupled with effective interpersonal skills and a sense of drive

Join our team!