Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

Summary:

We are looking for a passionate and results-oriented Sr. Digital Adoption Experience Manager to lead the strategy and development of our user adoption initiatives. You must be a creative, resourceful, and motivated individual with a knowledge of how users interact with systems, how to communicate to that userbase, and make their user experience as enjoyable as possible. You will be responsible for creating a seamless user experience across our digital tools and systems, driving user engagement and achieving key business outcomes.

What you get to do in this role:   

• Lead the development and execution of a comprehensive digital adoption strategy, leveraging WalkMe or a similar platform.
• Conduct user research and analyze user behavior to identify pain points and opportunities for improvement.
• Design, develop, and implement user-centric solutions to enhance user adoption and satisfaction.
• Continuously explore new and innovative ways of utilizing the WalkMe digital adoption platform to engage audiences while transferring skills/knowledge and driving sustainable behavior change.
• Partner with cross-functional teams (technical, enablement, business) to ensure successful implementation and communication of digital adoption initiatives.
• Develop and manage a product roadmap for digital adoption tools and features.
• Monitor and analyze adoption metrics and translate data into actionable insights for continuous improvement.
• Communicate complex product information and user needs to diverse audiences (stakeholders, customers, partners).

Qualifications

To be successful in this role you have:

• 7-9+ years of experience in user experience design, digital adoption, or a related field.
• Strong understanding of adult learning principles and user-centered design methodologies.
• Experience with product management frameworks and roadmap creation.
• Proven ability to analyze user research and translate insights into actionable product strategies.
• Excellent communication, collaboration, and presentation skills.
• Passion to understand the user and design/solution to meet their needs.
• Experience working in a fast-paced, high-growth environment.

Bonus points:

• Experience with a digital adoption platform (WalkMe preferred).
• 12+ years of experience (including experience leading teams and coaching others).
• Extensive knowledge and development with HTML, CSS, Java, and Jquery

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Job Description

ServiceNow is seeking Enterprise Architects to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision.  We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modelling approaches and architecture patterns for integration
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc

Qualifications

 To be successful in this role you have:

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
• 10 or more years of proven success in influencing sales to senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.
• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.
• Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners

TR21

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Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available.

Team: 

Come join the Digital Customer Experience (DCX) team, within the Digital Technology organization, & work with a talented group of PMs, developers, designers, and researchers. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) 

• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users. 

• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs 

• Contribute to the design and implementation of new products and features while also enhancing the existing product suite 

• Be a mentor for colleagues and help promote knowledge-sharing 

Qualifications

To be successful in this role you have:

• 5+ years of experience with technologies like Java, JavaScript, HTML, CSS and Angular JS, React, etc.   

• Strong front-end development capabilities and ability to collaborate with on-shore and off-shore engineers 

• Passion for JavaScript and the Web as a platform, reusability, and componentization  

• Experience with data structures, algorithms, object-oriented design, design patterns, sql, and performance-scale considerations  

• Experience with Restful APIs 

• Analytical and design skills  

• Ability to manage projects with material & technical risk at a team level  

• Bachelor’s degree or equivalent experience in Computer Science or related field

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Job Description

Team

The Foundation Models Lab at ServiceNow Research builds the foundation for ServiceNow’s bespoke generative AI solutions, specifically tailored to meet the unique demands of our enterprise environment. Renowned for co-leading the BigCode project and releasing influential models like StarCoder and StarCoder 2, along with datasets such as the Stack and the Stack v2, our lab is now dedicated to strategic pretraining of foundation models for enterprise applications. Our mission extends beyond mere training; we aim to holistically design large language models considering their entire lifecycle. This includes curating training data to meet specific performance expectations, maximizing training efficiency, and, crucially, optimizing models for fast and cost-effective inference. By doing so, we ensure that our AI models are robust, efficient, and ready for further refinement and integration into ServiceNow’s broader AI ecosystem.

Role

We are seeking a Senior Staff Research Developer with deep expertise in AI research, particularly focused on planning and executing experiments that push the boundaries of AI training and model efficiency. In this role, you will:

• Lead experimental research projects that optimize our large language models, focusing on reducing inference latency, integrating mixture-of-experts and related techniques, and applying scaling laws to maximize training efficiency.
• Innovate on data curation and utilization strategies to enhance model training, developing sophisticated filtering and selection techniques that improve data quality and directly boost downstream performance.
• Publish findings and contribute to the scientific community through impactful papers and presentations, thereby establishing ServiceNow as a leader in AI research.
• Work autonomously, demonstrating resoluteness and resourcefulness in tackling complex research challenges, and continuously exploring new methodologies to refine our AI models.
• Help the team deeply understand the contexts and purposes in which the models will be used to ensure their adequacy and maximize their impact.
• Mentor other team members and facilitate effective collaboration among coworkers & cross-functionally.

Qualifications

To be successful in this role you have:

• A Ph.D. in computer science, engineering, or a related field, with five years experience in AI research, or a M.Sc. with eight years experience.
• Demonstrated experience in conducting significant research projects, with a focus on experimental design, data analysis, and hypothesis testing.
• Profound understanding of the data processes involved in pretraining large language models, with experience in optimizing these processes for large-scale environments.
• Expertise in deep learning frameworks and computational models, with a solid foundation in the principles underlying model scalability and efficiency.
• Strong proficiency in Python and major deep learning frameworks like PyTorch or JAX.
• Strong problem-solving skills and independence in managing complex research activities.
• Excellent communication skills, capable of articulating complex technical details and collaborating effectively across multidisciplinary teams.

What We Offer

• A role at the forefront of AI research and development with opportunities to impact enterprise-level solutions.
• Collaboration with a strong team of experts dedicated to pushing the boundaries of AI technology.
• A dynamic and supportive work environment that fosters innovation and growth.

FD21

For positions in the Bay Area, we offer a base pay of $192,700 - $337,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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Job Description

We are looking for an experienced ServiceNow Architect to spearhead the design of our cutting edge DemoHub platform. DemoHub is a multifaceted ecosystem comprising various components such as demo instance provisioning, demo content deployment, demo search portal development and tools console. The successful candidate will be instrumental in ensuring the reliability, scalability, and innovation of the DemoHub platform, handling responsibilities from guiding the development team to collaborating with various stakeholders. Design and Architecture:

· Instance Provisioning & Content Deployment

o Work with infrastructure teams to design a robust and scalable deployment architecture that meets business requirements.

o Define strategies for instance provisioning, considering factors such as load balancing, redundancy, and scalability.

o Clearly communicate challenges in instance and content deployment & brainstorm on innovative solutions.

· Lead the improvement of the DemoHub portal and application to enable

o Seamless discovery, searching, deployment, and learning of demo content.

o A console interface displaying real-time status updates, including current content availability, new releases, and seamless upgrade options.

o An expansive tools console empowering users to personalize their experience, showcasing integrations and facilitating customizations.

Collaboration and Stakeholder Management: Actively participate in the Demo Advisory Council, ensuring effective collaboration and coordination

o Maintain continuous engagement with Demo Engineering teams, Solution Consultants, and engineering, recognizing them as crucial stakeholders.

Agile Development and Story Prioritization:

o Create short term & long term DemoHub roadmap.

o Prioritize user stories and maintain a well-organized backlog.

Support and Troubleshooting:

o Provide support to the development team to resolve complex issues and troubleshoot problems.

Documentation:

o Document scalable solutions, architectural decisions, and best practices.

Qualifications

Preferred Qualifications:

Qualifications

· 5+ years of experience as a solution architect or equivalent role

· 3+ years of experience architecting and delivering complex solutions on the ServiceNow Platform

· Expert knowledge of the ServiceNow Platform and Capabilities, such as Integration Hub, Encryption, ML/AI, Mobile, Flow Designer

· Fluency in integrating enterprise platforms using technologies such as web services, JDBC, file-based parsers,

· Functional comprehension of SQL and database concepts

· Familiarity with JavaScript, HTML, and libraries/frameworks such AngularJS and Bootstrap preferred

· Ability to quickly understand technology through instruction and self-training

· Strong written and verbal communication skills

· Ability to work within a multi-discipline team focused on delivering high-quality output in short timeframes

· Experience partnering with a large field sales organization preferred

1811000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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Job Description

Reports to AVP, Global ERP Sales / GTM 

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B+. We are moving fast, and with this rapid scale and dynamic growth we are hiring a team of ERP Solution Sales Executives to drive growth for our rapidly expanding ERP solutions portfolio.   

ServiceNow’s unified platform empowers businesses to establish a clean core strategy to modernize their ERP.  We help our customers discover points of friction in their ERP environments, deploy apps and pre-defined workflows or low-code / no-code solutions, and drive continuous improvement for their critical ERP systems.  ERP Solution Sales Executives will be responsible to incubate and grow our expanding ERP product offerings while helping our customers deliver great user experiences.   

ServiceNow is seeking seasoned Solution Sales Executives who know how to succeed in early stage and hyper growth markets.  We need customer facing domain experts who drive innovative business solutions with our customers. 

Candidates for this SSE role should have extensive experience with SAP/and or Oracle ERP as well as the associated technologies in this area (BTP, ECC, S/4 HANNA, Ariba, Coupa).  This position will focus on our low-code app dev App Engine for ERP modernization products (SAP, Oracle, etc.) with the support and partnership of Sales, Channel Partners, Product Management, and the executive management team. This role will need to go deep and wide on all stages of a C-level sales cycle.   

This position comes with the opportunity to play a pivotal role in scaling a hypergrowth business.  The ideal candidate is a proven sales professional, expert at partnering within a matrixed sales environment to drive success.  The ideal candidate will be a superb relationship builder, and an intellectually curious individual who can develop trust across the sales ecosystem and across multiple lines of business with our customers (finance, procurement, IT, risk).  The candidate must be able to prioritize deal engagement to deliver maximum success across a large sales territory.    

What you get to do as an ERP Solution Sales Executive: 

• Partner with the ERP Specialist Solution Consultant to co-develop and execute a go-to-market strategy for the assigned territory you cover.  

• Incubate and scale a new business with an entrepreneurial mindset but do so with the support and heft of a broader GTM engine that consistently produces outstanding NNACV growth. 

• Bring deep domain expertise to create pipeline, mature and develop opportunities, and support core field teams in the final stages of negotiation and close for ERP deals.  

• Deliver on your territory’s NNACV quota for the ERP product line.   

• Provide timely and reliable insight into current quarter forecast and multi-quarter business health.   

• Execute GTM strategies in partnership with WF/BU & cross-functional business partners including marketing, partner, geo-aligned solution sales, digital sales, core field sales and others. 

• Contribute as part of a small, geographically dispersed team of solution sellers who are dedicated to the incubation and growth of our ERP product line.  

• Provide feedback to product management about product enhancements that can address customer needs and provide additional market value.  

• Expand ServiceNow sale capacity by supporting initiatives to execute ERP enablement priorities, expand field domain expertise and ensure competitive readiness.  

• Provide guidance on target account selection and prioritization.  Partner closely with geo-aligned solution sales specialists and core sales teams to build and execute ERP plays and activities. 

• Facilitate best practice sharing between field teams and contribute to a strong virtual community of interest around ERP. 

Qualifications

To be successful in this role you have:

• 15+ years’ experience in sales, especially for new or incubation products. 

• Deep sales, market and product knowledge relating to ERP, with specific experience selling ERP enterprise software in a large, global matrixed sales organization.  

• Experience in a specialist sales organization preferred. Proficiency with the ServiceNow low code platform is a plus.  

• Outstanding communication skills, ability to influence across all functions in the sales ecosystem. 

• Understanding of customer buying preferences, market dynamics and key drivers with ability to translate into sales engagements that deliver value for our customers.  

• A consistent track record of sales excellence; meeting and exceeding team quotas  

• Superior knowledge and demonstrated skills of sales techniques, customer interaction, customer relations.  

• Strong forecasting and reporting capabilities with solid understanding of key financial metrics, ROI (Return on Investment) assessment and market insights analysis for near-term and long-term health of the business. 

• A proven and consistent record of accomplishment selling to large enterprise level customers and established relationship at the C-suite level.  

• Strong organization, communication, teamwork, presentation, problem solving and time management skills.  

• A self-starter with a “win as a team” approach 

• Travel, as necessary (30-50%) 

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Job Description

As the SeniorManager, Learning Strategyyou will be a key member of the Strategic Product and Platform Operations team for Learning and Development, supporting the President and Chief Operating Officer in driving operational and educational excellence. This dynamic position offers the opportunity to gain a strategic understanding of ServiceNow’s business across its full product suite and exposure to a broad set of leaders across ServiceNow.

You will apply your instructional design expertise to strategize, design, develop, and deliver compelling and innovative learning modules and experiences that drive business impact and performance, and motivate your team to do the same to serve internal in-role customers. You and your team will collaborate and build strong working relationships with senior leadership and key stakeholders in partnership with Learning Business Partners to ensure end-to-end alignment from concept to delivery, including maintaining scope and budget, and  meeting delivery timelines and commitments.

What You Get to Do in This Role:

• Shape the long-term strategy/roadmap for in-role program development.
• Lead a team responsible for design and development of innovative, effective, and highly scalable, global learning solutions for employees across ServiceNow, using current learning technologies and instructional design methodologies to meet business objectives.
• Create immersive, engaging, and effective learning experiences through various formats (on-demand learning, virtual instructor led and in-person), including graphics, audio, and video support, and motivate your team to do the same in partnership with the instructional design and media development team.
• Work with the team to create and estimate designs within budgeted hours/dollars that meet stakeholder delivery timelines and commitments, while managing resource capacity.
• Partner with senior leadership and domain experts across ServiceNow to understand the learning needs and build effective solutions that drive impact.
• Assess team members capabilities, skills, and performance. Coach employees toward development that matches their growth goals or performance gaps.
• Stay informed on industry advancements, anticipate how changes in the organization or industry may impact the team and programs, and identify innovative approaches to take our products and experiences to the next level.
• Evaluate learning program efficacy.
• Engage with vendors as needed to scale and augment team capacity.

Qualifications

• 8-10 years of professional or equivalent experience in learning solutions design and development, preferably in a corporate environment.
• We are seeking a skilled and experienced player/coach manager who excels in building and leading high-performance teams, while demonstrating the ability to balance hands-on involvement with leadership responsibilities.
• The ideal candidate is a resourceful, independent problem solver with a willingness to adopt creative approaches.
• The candidate will have proven ability to drive a team toward the achievement of KPIs, monitor metrics, analyze trends, and make data-driven decisions to optimize individual and team performance.
• Experience managing large, multi-audience, highly complex learning teams in a project based, budget driven environment is required.

To be successful in this role, you have: 

• Passion for developing learning experiences with an understanding of audience needs and thoughtful user experiences, while demonstrating good judgment.
• Human-centered design/design thinking principles and methods to address business issues, mastery knowledge of adult learning principles, instructional systems design (ADDIE, Agile), and Kirkpatrick’s training evaluation levels.
• The ability to maintain a high level of productivity and efficiency in a fast-paced, team environment while leading multiple cross-functional projects with competing priorities.
• Proficient facilitator.
• Strong written and oral communication skillset.
• Experience with learning and design tools, including eLearning development tools and learning management systems. Articulate Storyline and Rise strongly preferred.
• Solid understanding of the Microsoft Office suite of products (Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Outlook).
• The ability to travel, as needed.

For positions in the Bay Area, we offer a base pay of $143,300 - $250,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.For positions in the Bay Area, we offer a base pay of $143,300 - $250,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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Job Description

Team & Role:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Experience Design team located within Digital Technology. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

What you get to do in this role:

• Drive a team of 4-6 designers as part of the Digital Technology UX Design team to deliver great user experiences that will revolutionize collaboration and productivity for products used internally by ServiceNow’s 23,000+ employees.
• Directly lead a team of designers in crafting high-quality, innovative, accessible tools that make our business work
• Support and inform UX strategy across a broad portfolio of products
• Deliver UX designs and XD vision in collaboration with other Experience Design leaders
• Mentor and coach team in team leadership, design strategy, organizational dynamics and their individual craft
• Promote and facilitate the adoption of end-to-end design thinking in developing our products
• Promote and advance the discipline of Experience Design
• Work closely with product management and engineering in UX ideation, innovation and delivery
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
• Ensure a seamless experience across desktop and mobile platforms, and beyond

Qualifications

Preferred Qualifications:

• 1+ years of experience managing people and/or leading design teams
• 7+ years of experience in UX Design and/or Interaction Design field 
• Passion to grow and mentor people
• Strong skills in Interaction Design, Visual Design, and Information Architecture
• Ability to understand and distill complex problems into clean solutions
• Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus

Basic Qualifications:

• Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines. 
• Experience working in an agile or incremental manner
• Experience working with tools such as Figma, Miro, or Abstract

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Job Description

Team:

On the Customer Service & Support (CSS) Business Operations team, our mission is to run and grows the business with relentless focus on the customer, 360° alignment, and pride in service – unlocking time, energy, and resources to propel our organization to world-class status. It’s a big job, and we take it seriously. The Business Operations Manager will support the Chief of Staff and Business Operations team in Customer Service & Support to execute run the business and operational programs, streamline processes, and communicate with stakeholders across CSS.

What you get to do in this role:   

In this role you will be responsible for run the business activities and programs for Customer Service & Support. You must have excellent communication, presentation and writing skills, operational rigor, and attention to detail. You must have the enthusiasm to be a “culture champion” across the org, ensuring we are aligned to our organizational and company values and promoting the spirit of Customer Service & Support both internally and externally. The successful candidate is passionate about serving others and uncompromising in the delivery of high-quality results. 

• Build relationships within CSS and cross-functionally to better understand how to serve and support our internal customers
• Take operational programs and projects from approved concept through socialization, execution, and analysis
• Manage internal and cross-functional high-priority initiatives and processes while remaining flexible and meeting tight deadlines
• Identify problems others missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
• Develop detailed program/project execution plans, and manage all aspects of program management, managing scope, budget, and risk
• Provide overall communication and work with all areas affected by the program/project including partners, business stakeholders, cross-functional teams, and vendors
• Create status reporting to support project/program discussions at project team and executive team level

Qualifications

To be successful in this role you have:

• Genuine care and empathy for others, and a belief in the nobility of service
• Extremely strong communications skills – including the ability to guide, influence, and adjust your approach for different audiences and mediums
• Experience managing multiple large programs/projects in enterprise environments
• Experience guiding teams and provide technical solutions while mitigating or removing hurdles / obstacles

Basic Qualification:

• 8+ years of hands-on project management experience

FD21

For positions in the Bay Area, we offer a base pay of $129,500 - $226,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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Job Description

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B.  We’re moving fast, and with this rapid scale and dynamic growth we’re hiring a Senior Director, Finance & Supply Chain Global Sales to build a GTM, unlock new market opportunities, and drive growth.

We are looking for a highly skilled and motivated global sales leader to help build and scale our Finance & Supply Chain business.  This leader must be a self-starter with a consistent track record of exceeding quota in a fast-paced sales environment. They will have superb leadership skills, high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for winning as a team.

This leadership position comes with the opportunity to play a pivotal role in growing a high profile, strategic business and driving lasting impact for the organization. The ideal candidate is a proven software sales leader, relationship builder, and an intellectually curious individual who can develop trust with key leaders and stakeholders across the organization. The candidate must be able to combine market domain expertise with sales execution excellence to drive action and deliver results.  

This leader will exemplify the “Hungry and Humble” ServiceNow mantra to extend the reach and influence of Solution Sales.

What you get to do in this role:

• Lead and manage a global team of Finance & Supply Chain Solution Sales specialists to drive the GTM, capture new markets and maximize NNACV.
• Build and execute the FSC sales incubation & growth strategy 
• Achieve key KPI's of bookings to plan, pipeline creation, recruit to plan and talent development. 
• Establish & drive sales incubation best practices across the organization including reference accounts, demand gen activities, repeatable sales plays, enablement, partner activation.
• Be a trusted advisor and leader across the organization.
• Engage directly with customers at C-level to champion large deals and ensure success.
• Manage accurate forecasting, business performance plans and communications.
• Leverage a matrixed sales structure and partner closely with other specialist sales teams, core sales team, Solution Consulting team, ACE, Marketing, Industry and Product teams to build the FSC community, scale domain expertise across the company and accelerate growth. 
• Bridge market insights and intelligence to shape product pricing & packaging for GTM success. Inform the BU roadmap based on customer & market insights.

Qualifications

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Job Description

Job Overview: 

We are seeking a highly motivated and experienced individual to join ServiceNow as a Global Marketing Operations Manager. In this critical role, you will work closely with the team leader to coordinate and manage deliverables that drive operational efficiency and ensure the successful execution of key initiatives within the organization, including designing and cascading strategic communications. You will be an essential partner to the leaders across the Global Marketing Strategy & Operations organization, playing a pivotal role in ensuring a smooth, regular rhythm of the business cadence that enables Marketing to achieve its goals.

Key Responsibilities: 

The Global Marketing Operations Manageris a hybrid role, managing the Marketing ROB (Rhythm of the Business) cadence, calendar, and deliverables, as well as designing, coordinating and cascading communications that support the ROB and Marketing’s planning and operations. This position requires agile project management with a keen eye for running efficient business operations and business communication experience. The critical role helps the Marketing organization regularly monitor its progress, action against risks and dependencies, and communicates key information tops down and bottoms up. This role reports to the Sr. Director of Global Marketing Planning & Operations.

• Strategic Partnership: Collaborate closely with theSr. Director of Global Marketing Planning & Operationsand the extended Global Marketing Strategy & Operations Leadership Team to understand the vision, objectives, and priorities of Marketing to design and drive a ROB calendar, cadence, and operational communications strategy.
• Operational Excellence: Develop and implement Marketing’s ROB in partnership with key leaders across Marketing to effectively monitor and action against business goals and priorities. Identify areas for efficiencies and better ways of working through the ROB to achieve operational excellence.
• Cross-functional Collaboration: Foster effective collaboration between the other Marketing team’s Business Managers, gaining buy-in and alignment on the ROB and identify, action, and cascade critical insights to ensure successful execution of strategic objectives.
• Performance Coordination: Coordinate timely delivery of reporting (e.g., Marketing QBRs) and provide quality control with context to assure global alignment and readiness for executive level audiences.
• Project Management: Lead and oversee deliverables across the ROB and Marketing planning and operations. Define deliverables scope, objectives, owners, and timelines, and manage dependencies and progress to ensure successful, on-time execution.
• Stakeholder Management: Build and maintain strong relationships with Marketing stakeholders, including senior executives and cross-functional teams, including Finance and HR partners.

Qualifications

• Bachelor's degree in marketing, business administration/communications, or comparable work experience 
• 7+ years of relevant experience, with a focus on B2B marketing planning and/or operations, project management, and business communication
• Excellent project management skills, with the ability to influence cross-functional teams and manage multiple initiatives simultaneously
• Strong understanding of marketing concepts and technologies
• Proven track record of driving operational rigor through communication strategies  
• Exceptional interpersonal skills, with the ability to build effective relationships at all levels
• Ability to work in a fast-paced, dynamic environment and adapt quickly to changing priorities 
  

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Job Description  

We are seeking a Senior Director of UX Research who is passionate about leveraging AI technologies to create empowering and supportive experiences for people at work. You will be joining our 130+ UX Research & Insights (UXRI) Organization, in our rapidly scaling global Experience Team (EX) of over 800 UX Professionals (Research, Design, Product Content, and Ops). Together we are working to create product experiences that people love.  

This is the perfect role for a research executive who is passionate about changing the world of work, and the evolving needs of businesses digitizing the way they work, while supporting distributed, global teams. Businesses know that the employee experience is everything, and they must provide experiences that foster loyalty, collaboration, productivity, and support the employee through their career. As a leader you will have a massive impact on how businesses evolve to provide predictive, empowering and productivity-boosting experiences for their employees and technology teams by putting AI to work. 

This role leads a UX research team that focuses on delivering AI-driven product experiences that resonate with our customers. Our researchers, spanning diverse backgrounds such as HCI, Human Factors, Cognitive and Experimental Psychology, Product Market Research, and Behavioral Sciences, collaborate seamlessly with product management, engineering, and design teams across the product development lifecycle. At ServiceNow, UX research has an integral role, driving innovation and propelling our products forward. We value diversity and inclusion, recognizing that varied perspectives foster creativity and innovation. Success in this role hinges not only on empathy and understanding but also on a profound grasp of how cross-functional collaboration drives delivery success and enhances end-user outcomes. Our unwavering commitment to research and development fuels ServiceNow's success, shaping the future of AI-driven enterprise solutions. 

What you get to do in this role: 

• Build and develop a high performing team of UX researchers and managers focused on UX for AI technologies, fostering a culture of innovation and user-centricity. 
• Directly lead and manage managers and individual contributors.   
• Drive strategic initiatives to shape research programs and strategies specifically tailored to AI-driven product experiences, with a heavy focus on Generative AI. 
• Collaborate closely with cross-functional leaders in Product, UX, Engineering and Marketing to integrate AI seamlessly into our product offerings. 
• Partner with stakeholders to define and prioritize research initiatives that align with business objectives and user needs. 
• Mentor and develop a diverse team of researchers, ensuring high-quality execution of all aspects of user research throughout the product lifecycle.
• Communicate research findings effectively, translating complex insights into actionable recommendations for key decision-makers. Should be able to clearly communicate and rationalize strategy and product solutions to stakeholders based on tested and rationalized user-centered insights and data. 
• Stay abreast of industry trends and emerging technologies in AI (especially Generative AI), continuously evolving our research methodologies and approaches. 

Qualifications

Basic Qualifications:

• 15+ years of research experience and 8+ years of experience managing and developing strong research managers.  
• Extensive experience in UX research, particularly focused on AI technologies and their application in digital workflows. 
• Proven track record in leading research teams to deliver impactful insights that drive product experiences and innovation. 
• Strong understanding of AI principles and methodologies, with experience integrating AI into user-centric product experiences. 
• Solid organizational experience, managing multiple teams, and a passion for developing strong, diverse managers and team members.   
• Strong executive presence, capable of influencing product leaders and stakeholders at all levels through human-centered data.   

Preferred Qualifications: 

• Advanced degree or equivalent experience in Human-Computer Interaction, Cognitive Psychology, Human Factors, or related fields. 
• Expertise in user interface design, usability evaluation techniques, and statistical analysis within the context of AI-driven products. 
• A thought leader in AI and up to date with the latest trends in Generative AI. Needs to be a strong ambassador for the team internally and externally. 
• Exceptional leadership skills, inspiring global teams to deliver innovative solutions that anticipate and meet user needs. 
• Experience in creating and executing new and innovative research programs, strategies and approaches that help the team scale and have greater impact.  
• Experience leading with a hybrid (in-office and remote), distributed, global team, and finding creative ways to bring the team together to drive collaboration, relationship building and a strong culture. 
• Experience working in large, matrixed organizations, and enterprise experience would be a plus.  
• Passion for diversity and inclusion, fostering a collaborative culture that values diverse perspectives and backgrounds. 

#UXR

For positions in the Bay Area, we offer a base pay of $216,700 - $379,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

For positions in the Bay Area, we offer a base pay of $216,700 - $379,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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Job Description

What you get to do in this role:

• Own technical products that internal teams and external customers depend on to build their solutions (e.g., Auto-scaling, Transaction & Session management, Job scheduling/queueing, Application guardrails & governance)
• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Translate customer needs, jobs to be done, into requirements for engineering & architecture
• Communicate product priorities and build consensus across the organization
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences

Qualifications

To be successful in this role you have:

• 5+ years of SaaS, PaaS, or IPaaS software product management experience
• Bachelor's Degree in Computer Science, Job experience in software engineering/quality, or equivalent experience delivering technical product frameworks to market
• Solid understanding of proven technologies (APIs, Databases, Eventing, Batching, Auto Scaling, Application Guardrails & Governance, A/B Testing & Experimentation, etc)
• Eagerness to learn emerging technologies and incorporate them into product vision & strategy alongside Engineering
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience gathering and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

FD21

For positions in California (outside of the Bay Area), we offer a base pay of $123,300 - $209,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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Please Note:  

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

As a Staff DevOps Engineer-Hadoop Admin on our Big Data Federal Team you will help deliver 24x7 support for our Private Cloud infrastructure.

The Big Data team plays a critical and strategic role in ensuring that ServiceNow can exceed the availability and performance SLAs of the ServiceNow Platform powered Customer instances - deployed across the ServiceNow cloud and Azure cloud.  Our mission is to:

Deliver state-of-the-art Monitoring, Analytics and Actionable Business Insights by employing new tools, Big Data systems, Enterprise Data Lake, AI, and Machine Learning methodologies that improve efficiencies across a variety of functions in the company: Cloud Operations, Customer Support, Product Usage Analytics, Product Upsell Opportunities enabling to have a significant impact both on the top-line and bottom-line growth. The Big Data team is responsible for:

• Collecting, storing, and providing real-time access to large amount of data
• Provide real-time analytic tools and reporting capabilities for various functions including:
• Monitoring, alerting, and troubleshooting
• Machine Learning, Anomaly detection and Prediction of P1s
• Capacity planning
• Data analytics and deriving Actionable Business Insights

What you get to do in this role

• Responsible for deploying, production monitoring, maintaining and supporting of Big Data infrastructure, Applications on ServiceNow Cloud and Azure environments.
• Architect and drive the end-end Big Data deployment automation from vision to delivering the automation of Big Data foundational modules (Cloudera CDP), prerequisite components and Applications leveraging Ansible, Puppet, Terraform, Jenkins, Docker, Kubernetes to deliver end-end deployment automation across all ServiceNow environments.
• Automate Continuous Integration / Continuous Deployment (CI/CD) data pipelines for applications leveraging tools such as Jenkins, Ansible, and Docker.
• Performance tuning and troubleshooting of various Hadoop components and other data analytics tools in the environment: HDFS, YARN, Hive, HBase. Spark, Kafka, RabbitMQ, Impala, Kudu, Redis, Hue, Kerberos, Tableau, Grafana, MariaDB, and Prometheus.
• Provide production support to resolve critical Big Data pipelines and application issues and mitigating or minimizing any impact on Big Data applications. Collaborate closely with Site Reliability Engineers (SRE), Customer Support (CS), Developers, QA and System engineering teams in replicating complex issues leveraging broad experience with UI, SQL, Full-stack and Big Data technologies.
• Responsible for enforcing data governance policies in Commercial and Regulated Big Data environments.

Qualifications

To be successful in this role you have:

• 6 + years of overall experience with at least 4+ years DevOps experience building and administering Hadoop clusters
• Deep understanding of Hadoop/Big Data Ecosystem. Good knowledge in Querying and analyzing large amount of data on Hadoop HDFS using Hive and Spark Streaming and working on systems like HDFS, YARN, Hive, HBase. Spark, Kafka, RabbitMQ, Impala, Kudu, Redis, Hue, Tableau, Grafana, MariaDB, and Prometheus.
• Experience securing Hadoop stack with Sentry, Ranger, LDAP, Kerberos KDC
• Experience supporting CI/CD pipelines on Cloudera on Native cloud and Azure/AWS environments
• Demonstrated expert-level experience in delivering end-end deployment automation leveraging Puppet, Ansible, Terraform, Jenkins, Docker, Kubernetes or similar technologies.
• Good knowledge of Perl, Python, Bash, Groovy and Java.
• In-depth knowledge of Linux internals (Centos 7.x) and shell scripting
• Ability to learn quickly in a fast-paced, dynamic team environment

GCS-23

For positions in New York City, we offer a base pay of $158,500 - $277,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.   Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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Come join ServiceNow’s Partner Experience Team and help us become the defining enterprise software partner ecosystem of the 21st century. Together we will simplify and scale the ServiceNow community with a robust Partner Experience strategy to together deliver exceptional value to our shared customers.

Role

The Sr. Content Specialist for Partner Engagement will be responsible for the content and experience supporting content effectiveness and corporate initiatives while driving operational efficiency. This individual collaborates cross-functionally with various stakeholders across the business, product teams, and associated GTM readiness teams to identify and prioritize the needs of the partners and execute fully for each initiative. This person will come to deeply understand existing ServiceNow products, partner experience needs and opportunities, and partner value messaging to provide continuous improvement site optimization. This individual ensures the system is being optimized through meticulous content governance rules and practices. This individual recognizes opportunities for site experience, and operational improvements and works with product managers to successfully roll out new features and fixes.

The ideal candidate will have experience working in a software SaaS environment, with an ability to quickly obtain a strong knowledge of our workflow and processes. This role requires a well-rounded individual who has excellent interpersonal, collaborative, and analytical skills; proven experience in stakeholder negotiations, and execution of projects.

A strong ability to drive and manage a wide range of initiatives and partner engagement strategies is a must. This person will be capable of working in a fast-paced environment. They will have excellent verbal and written communication skills and be able to work independently.

Responsibilities

· Works with various business stakeholders to develop a content strategy based on organizational strategic priorities to support content effectiveness for partners.

· Plan, execute, and track platform enhancements, fixes, operational improvements.

· Assess requests for evaluation, execution, and improvement.

· Ensure consistent collaboration with the various teams.

· Identify key requirements and opportunities to improve end-user experience, operational efficiency, and site optimization.

· Work with internal stakeholders and creators to configure their requests for optimal usability by Partners.

· Utilize project management software to plan, schedule, and manage team work to ensure project milestones are being met for various initiatives.

· Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders.

· Continual focus on enhancing process automation and procedures to reduce error and improve operations.

· Assist in driving on time completion requests, mitigate and communicate risks when necessary.

Qualifications

To be successful in this role you have:

· Minimum of 5+ years’ experience in partner ecosystem organizations within IT or software with a demonstrated track record of successfully executing enablement programs for partners

· Bachelor’s degree required; MBA or advanced degree preferred

· PMI-PMP certification is a plus

· An understanding of what motivates our partner community.

· Familiarity with customer/partner relationship management system analytics

· Execution-focused and consistently achieving results, even under tough circumstances. Highly responsive to internal customer and external partner stakeholder requests.

· Has a strategic mindset and can see ahead to future possibilities and translate them into breakthrough strategies.

· Ability to delegate to various team members to ensure successful execution of projects and tasks.

· Ability to oversee and manage multiple projects/project coordination.

· Holds self and team accountable to meet commitments.

· Has self-motivation and will roll up your sleeves and create your own innovative path in a fast-paced environment. High energy level and a “can do” attitude, a natural sense of curiosity and growth mindset.

· Outstanding team player and collaborator. Building trusted relationships and turning conflicts into opportunities to collaborate.

· Is curious and is actively seeking new ways to grow and learn through personal self-development.

· An effective time manager, capable of developing and delivering/executing tactics on multiple projects, on time and on budget.

· Ability to maintain a high level of productivity in a fast-paced while ensuring team members are effectively managing multiple competing priorities.

· Diplomacy, integrity, and presence enable you to work effectively at all levels within a large heavily matrixed organization.

· A positive demeanor, with a sense of purpose and the ability to enjoy doing the most impactful work of their career.

· Passion for Partners and the ServiceNow Community

FD21

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Team

You would be joining a savvy team of Federal Marketers that focus on creating pipeline and thought leadership within the Federal government.  We work hard and we play hard!

Role

The Federal Field Marketing Manager position will be responsible for developing, managing and executing marketing plans that supports sales objectives and drives pipeline in the Federal market space. This position will report into the Director of Federal Marketing and is based in our Vienna, Virginia office or remote (East Coast).

What you get to do in this role:

• Execute a fully integrated, annual go-to-market plan to include online and offline lead generation programs and brand awareness campaigns tailored toward Federal (account specific) agencies.
• Liaise with corporate and regional marketing managers on corporate messaging and programs
• Work closely with corporate marketing, product marketing and creative services to help facilitate the creation of federal specific assets and messaging for event specific materials (i.e., pull up banners, tradeshow booth elements)
• Research, select and manage events relevant for the ServiceNow Federal teams and the markets we operate in
• Manage federal marketing activities from inception to completion including event logistics, tracking leads, reporting, event feedback and reconciling PO’s and invoices.
• Continue to grow the Voice of Customer with speaking engagements, video testimonials, case studies and quotes
• Follow a metrics driven, analytical approach
• Assist in planning, driving attendance to and executing our annual Federal marquis event, the Federal Forum.
• Develop and execute strategic marketing campaigns that are aligned to Federal territory market awareness and sales objectives (pipeline targets, quarterly budgets and overall business goals).
• Manage custom demand generation activities, Account Based Marketing (ABM) activities, as well as Public Sector Community Engagement opportunities.
• Adapt corporate / horizontal content and campaigns for Federal use, infusing government knowledge and experience.
• Collaborate across extended teams, including corporate marketing, product marketing, partner marketing, partner sales and government sales.
• Budget management as well as reporting on lead flow and program ROI.

Qualifications

To be successful in this role you have:

Key Skills Required

• Program Skills: Build and execute Federal marketing programs
• Content/Market Skills: Understands Federal markets, buying behavior, channel/3rd party implications, and how to work with partners
• Writing Skills: Ability to author and edit promotional content. Ability to review/edit content with opinion and writing skills, ability to write email copy/web copy, booth property messaging/bullets
• Deep understanding – and content expertise – to market to Federal Government.
• Comfortable adapting and massaging commercial content for Federal data sheets, solutions briefs and white papers to resonate with Federal audiences
• Best in class marketing, demand generation and channel experience with high tech company, with 8+ years of experience marketing to public sector vertical
• Excellent project and budget management skills
• Attention to detail and discipline to follow established policies and processes.
• Strategic thinker / problem solver
• Experience working in fast paced work environments, managing multiple projects simultaneously

Experience Required

• Strong team player able to think and plan strategically with a bias toward execution
• Candidate should have 8+ years of marketing experience in high technology
• Ideal candidate has 8+ years specifically supporting Federal marketing efforts
• Hands-on data and analytics experience using CRM and/or marketing automation software required
• Experience managing direct mail, events, telemarketing, web content and online campaigns
• Experience working with customers, system integrator and public sector channel partners
• Experience defining/acquiring Federal prospect lists, integrated online/offline programs
• Experience managing budgets and respect for company spending processes
• Education:  Bachelor’s degree (BS/BA) Required
• Travel- around 30%

JV20

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We are seeking a strategic, seasoned communications expert to join our growing team of global communications professionals. The ideal candidate will have a strong passion for storytelling and the ability to craft compelling, customer-focused stories and engagement strategies to build trust, loyalty, and advocacy for ServiceNow and its leaders.  

The Director of Executive Communications will create and deliver effective strategic, integrated communications for ServiceNow’s Chief Technology Officer. As a trusted partner and advisor, this person will drive well-designed, high-impact communications that elevate the CTO’s visibility and thought leadership across channels and audiences. 

This role is ideal for someone highly experienced in working with top-tier executives, crafting compelling, bespoke leader communications, and managing complex projects with precision and efficiency.  

We are looking for an individual who thinks quickly, skillfully manages competing priorities, and excels at building relationships with diverse stakeholders. This person will ensure that all our CTO’s communications, both internal and external, are authentic, insightful, and relevant, driving meaningful connections with audiences and measurable results. 

Responsibilities 

• Understand the communications landscape and various audiences’ needs, evolving to reflect business priorities and the external environment. 
• Provide strategic counsel to the CTO and his Chief of Staff on communications best practices and opportunities. 
• Proactively identify opportunities to elevate our CTO’s profile and spotlight the accomplishments of ServiceNow’s engineering organization. 
• Create and deliver executive visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts. 
• Deliver high-quality work products, including scripts, speeches, videos, and social media amplification plans. 
• Plan and support events, including quarterly Town Halls.
• Connect and engage employees through storytelling that celebrates the engineering team’s culture of purpose-driven innovation.  
• Establish and manage processes to ensure timely execution of communication efforts, providing key stakeholders with visibility into progress. 
• Develop and execute communications plans to support organizational changes and M&As, partnering with cross-functional teams.
• Use data to evaluate communication activities and develop best practices and strategies for improvement, iterating plans and messaging accordingly. 

Qualifications

• 12+ years of experience in communications with proven results in executive thought leadership, social media, and internal communications.

• Strategic mindset, business maturity, and experience advising and working with senior executives. 

• Ability to navigate in dynamic business environments and collaborate with diverse stakeholders and teams to drive desired outcomes. 

• Expertise in identifying, developing, and telling impactful stories across multiple channels. 

• Exceptional writing skills with meticulous attention to detail. 

• Experience in high-growth technology and engineering organizations is a plus. 

• Bachelor’s degree in communications or related field preferred.  

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Job Description

Please Note:  
This position will include supporting our US Federal customers.
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test.  Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
 

Our Database SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers (internal and external). 

The ideal candidate for this position is an engineer with a strong background in database technologies, performance tuning, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role, you will support the infrastructure by learning the platform from end to end.

What you get to do in this role

• ​​Become an SME in production triage, gain broad knowledge across ServiceNow's application and codebase, and work with all the groups within Engineering/Operations, and groups outside of Operations (e.g. Customer Support).
• Learn how to identify bugs and solve challenging performance issues quickly. SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst.
• Develop automation tools to facilitate and improve day-to-day operations

Qualifications

To be successful in this role you have:

• 4+ years of experience with performance and stress testing tools and approaches for driving realistic customer simulations in large datasets for Postgres/MySQL/MariaDB environment.
• 4+ years supporting Java web applications using Tomcat and JDBC
• 4+ years analyzing memory usage and Java web application crash analysis
• 4+ years of database management by building indexes and analyzing execution plans and optimizing queries.
• 4+ years of experience supporting or testing large-scale web-based distributed applications on containers such as Apache/Tomcat, and Web Sphere in a Unix environment
• 3+ years of experience supporting applications on a SaaS, PaaS Cloud Infrastructure product/solution
• Proven experience with concurrency, multithreading, and distributed system architectures
• Exposure to Unix platform variants at the sysadmin level
• Strong problem-solving and analytical skills with an aptitude for learning new technologies developing and deploying mission-critical software
• Eagerness to learn everything about the ServiceNow Platform
• Supporting federal customers on the isolated stack and being on-call weekly support 24x7 on a rotation basis
• Working as a team lead and reviewing Postgres source code is a plus

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $109,400 - $185,900 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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Job Description

Reports to: VP Emerging Workflows and Market Expansion (M&A) 

What you get to do in this job: 

• Develop and own the sales point of view on where ServiceNow should target inorganic growth
• Develop a framework for exploring options for growth (franchise, partnerships, acquisitions, co-created solutions)
• Assess opportunities in concert with the Corporate M&A team
• Develop a PMI playbook for ServiceNow and support successful integration and value realization
• Co-ordinate closely with senior stakeholders in sales, the BUs, Finance and across the business to build new business opportunities for ServiceNow
• Be a member of extended LT for Corporate M&A, and bring the sales lens into discussions on the M&A roadmap

Qualifications

To be successful in this role you have:

• 15 years+ across M&A, corporate development, strategy and operations
• Background in Enterprise Technology / SaaS
• Strong collaboration and communication skills
• Strategic mindset able to develop approaches that simplify and focus our efforts
• Experience of leading and scaling a team

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About Digital Technology & The SSO  

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.   

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.   

Ultimately, we strive to make the world work better for our employees and customers. When you work in ServiceNow Digital Technology, you work for them.   

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

Please Note: This position will include supporting our US Federal customers. 

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test.  

Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

What you get to do in this role: 

• Assess security risk and impact of issues pertaining to ServiceNow 

• System Scanning and Vulnerability Management 

• Partner with stakeholders to provide triage and remediation recommendations 

• Partner with compliance teams to ensure appropriate level of risk management 

Qualifications

To be successful in this role you have: 

• US Citizenship is recommended. Must be eligible for a Public Trust Position (PTP) to support US regulated environments. 

• Minimum of 5 years relevant experience, including Vulnerability Management for Corporate and/or Cloud Systems 

• Minimum of 3 years of experience with Vulnerability Management Scanning Tools (e.g., Tenable, Qualys, Rapid7, Wiz, etc.) 

• Understanding and experience with Federal, PCI Compliance and Security Frameworks 

• Familiarity with Container Solutions (e.g., Docker, Kubernetes, etc.) 

• Minimum of 3 years experience with Infrastructure, Cloud, and Risk Assessment 

• Fundamental understanding of Systems and Network Engineering 

• Deep understanding of Network Communications OSI 

• An analytical mind for problem solving, abstract thought, and defensive security tactics 

• Strong interpersonal skills (written and oral communication) 

• Experience with remote collaboration 

• Ability to articulate complex issues to executives and customers 

• Familiarity with ServiceNow Platform and Agile Methodologies 

• Adaptable to evolving situations. 

• Bachelor's Degree in Computer Science or equivalent experience 

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JV20

For positions in California (outside of the Bay Area), we offer a base pay of $142,700 to $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

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