Job Description

We are looking for a Senior Finance Manager – Group Financial Reporting and Controlto join our Finance team based in the UK. With strong technical accounting skills, UK GAAP and IFRS experience, you will be responsible for ensuring high quality reporting, strong financial control and delivering trusted results. Whilst we predominately work remotely, the successful candidate must be able to commute to the office in Cambridge, ideally at least twice a month (one day, every other week).

A bit about the team and what you'll deliver...

The main responsibilities of the Senior Finance Manager – Group Financial Reporting and Controlinclude:

• Full responsibility for the preparation of the monthly group consolidation and management reporting pack including intercompany reconciliation within the month end close deadlines.
• Monthly review of Top Companies consolidation pack to ensure accuracy.
• Monthly review of subsidiary reporting summaries to ensure accuracy and alignment to group reporting policies.
• Oversee annual financial statements preparation for UK companies.
• Oversight and review of annual intercompany netting & intercompany loan interest calculation.
• Overall responsibility for group P13 reporting and adjustments including liaison with external accountants to ensure that all P13 journals are booked accurately.
• Responsibility for the annual update of group IFRS16 schedule & related journals.
• Maintain and update group 13 week rolling cash forecast, track cash balances within the group and ensure all entities have sufficient cash reserves to cover operational requirements.
• Liaising with external auditors, responding to auditor queries, attending audit planning meeting, audit clearance meeting, reviewing audit timetable and PBC list.
• Oversight of UK quarterly VAT review and submission.
• Liaising with the commercial finance team to support budgeting and forecasting.
• Preparation of UK Top Companies’ tax packs, responding to external tax team’s queries and reviewing final tax calculations.
• Integration of new entities into the group
• Support financial process improvements & efficiency.
• Support Head of Finance in drafting and maintain group technical accounting policies.
• Monitoring a robust internal financial control and governance environment.
• Support on ad hoc projects.

Who you are...

As the Senior Finance Manager you will have the following experience:

• Group consolidation under IFRS for a group of 6 or more global companies.
• UK GAAP-FRS101 reporting.
• 4+ years of post-qualified accountant experience.
• Liaison with auditors and producing statutory accounts under IFRS and FRS 101.
• UK corporation tax and VAT calculation and filing.
• Implementation and management of finance systems.
• Experience in using SAP ByD, SAP Concur and Vena is desirable.

What makes you, you...

Knowledge and experience in the following:

• Strong technical accounting skills, UK GAAP and IFRS.
• Strong analytical skills and ability to apply critical thinking to new challenges.
• Ability to communicate complex information clearly and concisely to a finance and non-finance audience.
• Confident and able to advise and challenge on accounting matters.
• Strong excel skills with aptitude to understand systems and how to use them for efficient financial reporting.
• Organised, methodical, rigorous, and autonomous.
• Able to thrive in a dynamic, constantly evolving, small team environment.
• Ability to build strong working relationships.
• Flexible, adaptive leadership skills.

Qualifications

• Undergraduate degree or equivalent level of skill, experience and knowledge
• ACA, ACCA or CIMA qualification

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Job Description

Reporting to the Chief Product Development Officer, we are looking for a hands-on technical support leader for our customer support service. You will be an expert in technical support with demonstrated experience for building rapport with our internal team, customers and managing a high performing team, and ensuring your direct reports provide the highest levels of customer satisfaction. You develop and maintain leading product expertise within your team, move fluidly between various tools and channels, and find the best solutions possible for our customers. You enjoy speaking with customers, managing escalations, and take pride in customer-facing work. You set the tone, energy, and professionalism for your team.

A bit about the team and what you'll deliver...

As the Head of Technical Support, you will:

• People leadership: Lead a team of Technical Support Engineers, fostering an environment for exceptional customer support and value delivery to customers.
• Improve customer service quality and efficiency results by studying, evaluating, and re-designing systems & processes; establishing and communicating service metrics; monitoring and analysing results and implementing changes.
• Ensure that the Technical Support team provides the highest-level-of-service ensuring client confidence.
• Take ownership of support escalations, ensure customer resolution, eliminate roadblocks, and empower accountability for team performance and customer SLAs.
• Manage escalated tickets and mediate client relations by collaborating with internal teams including Product Development, Sales, Customer Success, and others.
• Proactively work with other managers and executives in strategic planning and implementation of policies and procedures that improve service levels and efficiencies.
• Work with Product Development and other to prioritise plans to solve client reported defects.
• Operational focus: Partner with internal teams to enhance efficiency, drive OKRS, and enhance the overall support experience.
• Player/Coach: Guide team members with clear performance and development structure and continuous feedback. Ensure your team possesses the technical skills to deliver an outstanding customer experience. Support team growth by ensuring the right skills are in place and investing in their professional development.

Who you are...

Knowledge and experience:

• Hands-on experience with cloud & software platforms, depth of technical understanding and knowledge to effectively manage issues & resolution.
• Experience with Android OS and Device Management is highly advantageous.
• Experience working with Mobile Operators, OEM highly advantageous.
• Experience supporting critical systems that operate 24x7x365.
• 5+ years’ experience technical leading customer support teams in the tech or SaaS space.
• 5+ years of customer support leadership or technical support leadership.
• Software development experience (highly advantageous).
• Demonstrated customer orientation, strength in analytical understanding.
• Fluent in English & Spanish (Mandatory Requirement). Portuguese desirable.

What makes you, you...

As the Head of Technical Support, you will:

• Leadership experience in a fast-paced, results-driven environment, prioritising relationships, and team development.
• Expertise in owning and scaling support operations with process development, escalation protocols, communication tools, and ticketing systems.
• Proficient in analysing support data to support hypotheses and deliver on action plans.
• Have strong leadership skills, personal drive, and ability to see projects through to execution in a corporate environment.
• Celebrates wins, encourages autonomy, ownership, and transparency.

Qualifications

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Job Description

A bit about the team and what you'll deliver...

We are looking for a Senior Client Success Manager to join our expanding Sales and Business Development team in South Africa. Reporting to the General Manager, MEA Region, you will be accountable for the implementation of the company’s strategy to grow Trustonic’s strategic client base and delivering on sales objectives within the Mobile, Retail and Finance sectors in MEA.

As part of the MEA Sales & Business Development team, we are looking for a customer-focused Senior Client Success Manager to lead scaling large, strategic enterprise clients while driving mutually beneficial relationship and help clients maximize the ROI they achieve with the Trustonic’s solution.

As theSenior Client Success Manager you will:

• Own end-to-end management of commercial engagements within a client portfolio.
• Establish and nurture strong relationships with key stakeholders within strategic and prospective client and partner accounts.
• Lead and identify potential opportunities within a set of strategic accounts, utilising appropriate sales platforms and resources and formulating and proposing solutions with the goal of expanding business.
• Understand, translate, and integrate client strategy and needs into joint client success strategy and identifying pain points as key growth drivers.
• Drive collaboration with client on ways to maximise deployment and integration while providing insight into development of target markets, product development, analytics, and relevant best practise.
• Lead alignment of all strategic initiatives to collaboratively drive new market pipelines, upsell and cross sell opportunities and maintain Trustonic as a strategic partner in existing strategic clients.
• Drive engagement across client and partner base in the region, while ensuring QBRs and Annual reviews are facilitated and actionable next steps are concluded.
• Drive account sustainability, contract renewals, upsell and cross sell initiatives.
• Ensure accurate forecasting based on existing as well as future strategic deployments in line with product availability and client strategy.
• Maintain an ongoing and thorough understanding of Trustonic’s product set, planned product developments while driving more efficient client requirements within the product development planning.
• Sustain and drive commercial methodologies, maintain an in-depth understanding of commercial terms including pricing constructs and general business terms.
• Lead & Support with timeous submissions of regional RFI and RFP submissions.
• Cross-Functional collaboration across Product, Delivery, Finance, Legal and Operations. Lead client advocacy, act as the voice of the client, gathering feedback and collaborating with internal teams.
• Support marketing initiatives within the region to further cement Trustonic as a preferred partner and market leader in the region.  

Who you are...

As theSenior Client Success Manager you will have/be:

• Self-starter with a strong sales acumen, to influence client action to increase value to both parties.
• Analytical thinker and able to analyse performance metrics.
• Strong negotiation skills.
• Strategic and Big-Picture focused.
• Problem solving and solution orientated thinking.
• Strong verbal and written communication skills, ability to speak effectively and to any audience - written and conversational.
• Forecast accuracy.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Ability to understand complex commercials and commercial legal concepts.
• Strong presentation skills, advanced Excel, PowerPoint, Sales Force and Tableau skills.
• Internal and external Innovation agent, driving change, grow faster reaction to changing market requirements.

What makes you, you...

Knowledge and experience in the following:

• Solid sales track record and driving revenue growth within the Telco industry.
• Strong understanding and experience in the Telco industry (mobile devices, mobile network operators, mobile services). 
• Experienced Client Success Manager dealing with high value strategic customer base at a technology company. Experience within a SaaS based company an advantage.
• Strong understanding of complex commercial models and legal acumen.
• Forecasting and reporting.
• Experience with CRM software (e.g. Sales Force) an advantage.
• Good understanding of mobile financial services, micro-finance and key smartphone penetration trends in Africa.
• Strong understanding of cloud-based platforms an advantage.

Qualifications

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