{"@context":"schema.org","@type":"JobPosting","hiringOrganization":{"@type":"Organization","name":"Navan"},"title":"Senior Travel Experience Consultant (Remote - France)","datePosted":"2024-03-21","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Paris, Paris, France","addressRegion":"75","addressCountry":null,"postalCode":null}},"description":"\u003cp\u003eThe Navan Global Operations and Service organization is seeking a (Senior) Business Travel Consultant to join our growing team. This role provides Best-in-Class Service that has an immediate positive impact on our customers’ experience.\u003cbr\u003e\u003cbr\u003eWhat is your role’s mission(s): As a valued member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users’ travel needs. As owner of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing Excellence in Service to our clients. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat We’re Looking For\u003c/strong\u003e:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cem\u003eFluency in both French and English\u003c/em\u003e: written and spoken - Mandatory\u003c/li\u003e\n\u003cli\u003eStrong B, but C or D profile of (Sr) Business Travel Consultant preferred - Mandatory\u003c/li\u003e\n\u003cli\u003e3 to 5+ proven years of experience in TMC / Leisure Travel / (Sr) Business Travel Consultant Role covering all supplier products i.e air, rail, car, ferry and hotel - Mandatory\u003c/li\u003e\n\u003cli\u003e3 to 5+ proven years of GDS experience (Sabre, Amadeus, Galileo) - Expert level required - Mandatory\u003c/li\u003e\n\u003c/ul\u003e\n\u003cul\u003e\n\u003cul\u003e\n\u003cli\u003eDetailed and strong understanding of fares and ticketing rules for air, rail, ferry, car and hotel reservation.(national, international, multi cities and multi-destinations)\u003c/li\u003e\n\u003cli\u003eAir fares pricing (national, international, multi cities and multi-destinations)\u003c/li\u003e\n\u003cli\u003eManaging air, rail, ferry, hotel, car reservations and pricing (national, international, multi cities and multi-destinations)\u003c/li\u003e\n\u003cli\u003eCalculation and processing of exchanges and cancellations for all products (air, rail, ferry, car and hotel)\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\u003cli\u003eIATA accreditation (WWAFT/WAII/BA2)\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eCustomer Service experience within a contact center or customer facing role.\u003c/li\u003e\n\u003cli\u003eCustomer-Centric:\u0026nbsp; The customer is at the forefront of everything we do - you must live and breathe customer service and promote high customer engagement, Excellence of Service through all interactions.\u003c/li\u003e\n\u003cli\u003eSolid understanding of travel trends and industry best practices.\u003c/li\u003e\n\u003cli\u003eAbility to multitask with a desire to resolve urgent matters as quickly and efficiently as possible in full autonomy.\u003c/li\u003e\n\u003cli\u003eAn empathetic disposition with the ability to maintain a professional attitude at all times\u003c/li\u003e\n\u003cli\u003eAn independent thinker, attentive to details, solution focused, who is able to use available resources to troubleshoot issues and resolve customer inquiries.\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eA skilled communicator with excellent verbal and written communication.\u003c/li\u003e\n\u003cli\u003eOpen to feedback, to integrate it and to act upon it.\u003c/li\u003e\n\u003cli\u003eAbility to

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