Job Description

The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.  

 Responsibilities:  

Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.   

• First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   

• Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.  

• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.  

• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.  

• Able to understand and effectively communicate all products and services Monro offers to guests.    

• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.   

• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.  

• Maintain an organized and neat guest waiting area.  

• Other duties as assigned.  

Qualifications

Qualifications:  

•   High school diploma or equivalent required.  

• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  

• One (1) year of sales experience needed.  

• Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.  

• Strong problem-solving skills.  

• Ability to work, Days, Evenings, Weekends, Holidays  

Profile Summary:  

• Possess a strong focus on providing excellent guest service.  

• Must be able to communicate clearly and professionally, both verbally and in writing.  

• Must be able to develop a good understanding of the products or services being offered to guests.  

• Possess basic sales skills.  

• Must be able to think critically and find effective solutions to address guest concerns or resolve issues.  

• Able to effectively manage time and can handle multiple priorities or various tasks at one time.  

• Able to collaborate with others, work well with teammates, provide support when needed.  

  Work Environment & Physical Requirements:  

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:  

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.  

• Frequent standing and walking for long periods of time.  

• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.  

• Climb up and down ladders to retrieve and stock merchandise.  

• Communicate effectively in person, by telephone, or by using telecommunications equipment.  

• Enter and locate information on computer.  

• Safely operates a motor vehicle.  

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Job Description

Responsible for the efficient, diagnosis, repair and maintenance of Guest’s vehicles, the Automotive Technician position is a great way to start your career at Monro.  Starting day 1 you will begin a comprehensive Technician training program, covering all aspects of your new role, while preparing you for the next. As an Automotive Technician for Monro, you will be an essential team member, performing repair services on Guest vehicles. More importantly, you will be part of a team working together to deliver 5 Star Guest experiences, while using your Technician skills to take care of people, their cars and ensure our guests have safe, reliable transportation. 

This role is eligible for additional compensation and incentives.  Pay will be based on experience level. 

Responsibilities  

• Perform brakes, suspension, tire installation, scheduled maintenance, and all manner of automotive repairs and maintenance, that you are qualified to perform 

• Secure our guests approval to perform the work as a result of the diagnosis; and always maintain a clean, neat work area 

• Complete thorough automotive vehicle inspections on every vehicle you service and perform any repairs and maintenance  

• Test drive guest vehicles and use our shop truck in a safe manner to pick up inventory as needed 

• Collaborate with teammates and provide leadership to General Service Technicians   

Qualifications

Minimum Qualifications  

• High school or GED equivalent. 

• 2+ years of automotive technician experience 

• Valid Driver License 

• Own a basic set of automotive tools or participate in tool purchase program. 

• Ability to work with hands overhead, stand for long periods and lift 50 lbs.  

• Guest and team focused mindset  

• Have and maintain an Automotive Technician State Inspector’s license, where applicable. 

Preferred Qualifications  

• ASE automotive certification in at least one of A1-A8  

• Automotive Technician State Inspector License 

• Automotive technical school certificate/degree 

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Job Description

AUTOMOTIVE STORE MANAGER

As a Monro Automotive Store Manager, you will lead all aspects of everyday store and shop operations including the efficient, productive, and safe operation of our service bays. The Automotive Store Manager position is a great way to start your career at Monro. Starting day 1 you will begin a comprehensive Management training program covering all aspects of your new role, while preparing you for the next. As an automotive Manager for Monro, you will be an essential team member, responsible for building lasting relationships with our Guests. More importantly, you will be part of a team, working together to deliver 5 Star Guest experiences, while using your professional skills to take care of people, their cars and ensure our guests have safe, reliable transportation.

Pay is based on experience.

Responsibilities

• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of Lube and Tire services and other products of the automotive industry
• Introduce tire and service products to guest in efforts to maximize sales and guest satisfaction and loyalty 
• Support teammates in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services
• Ensures store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, discipline and development of employees.
• Ensures expense control through management of payroll dollars, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.

Qualifications

Minimum Qualifications

• High school or GED equivalent.
• Retail managment experience 
• Valid Driver License
• Ability to work with hands overhead, stand for long periods and lift 50 lbs.
• Excellent communication skills, business mentality and basic algebra skills to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.
• Guest and team focused mindset

Preferred Qualifications

• Automotive State Inspector License
• 4+ years of automotive experience and automotive technical school certificate/degree/ASE Certifications
• 4+ years of experience in Automotive Tire Sales and Service experience or Lube and Tire industry experience
• ASE Automotive Certifications
• Proven sales experience in Automotive Complete Auto Care, Tire Sales and Service experience
• Supervisory experience in tire or automotive industry

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Job Description

ASSISTANT AUTOMOTIVE STORE MANAGER

UNLIMITED EARNINGS POTENTIAL

Pay: $20.00-$30.00 per hour plus additional compensation and incentives

As a Monro Assistant Automotive Store Manager, you will be involved in all aspects of everyday store operations including the efficient, productive, and safe operation of our service bays. The Assistant Automotive Manager position is a great way to start your career at Monro. Starting day 1 you will begin a comprehensive Management training program, covering all aspects of your new role, while preparing you for the next. As an automotive Manager for Monro, you will be an essential team member, responsible for building lasting relationships with our Guests. More importantly, you will be part of a team, working together to deliver 5 Star Guest experiences, while using your professional skills to take care of people, their cars and ensure our guests have safe, reliable transportation.

Responsibilities

• Collaborate with Store Manager on operations of the store and decisions of hiring, training, coaching, disciplining, and terminating employees
• Support automotive technicians in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services
• Assist with scheduling employees, completing timecards, and assigning work to Lube and Tire technicians
• Performs duties of automotive technician when needed
• Attends meetings and clinics to maintain current knowledge of tools, parts, and repairs

Qualifications

Minimum Qualifications

• 2+ years of automotive and sales experience
• Valid Driver License
• Ability to work with hands overhead, stand for long periods and lift 50 lbs.
• Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions proportions, and percentages.
• Guest and team focused mindset

Preferred Qualifications

• Automotive State Inspector License
• ASE Automotive Certifications
• Proven Automotive or Automotive Quick Lube sales experience
• Leadership experience

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